Prairie Meadows Rehabilitation And Healthcare Cent
Inspection history, citations, penalties and survey trends for this long-term care facility in Floresville, Texas.
- Location
- 1615 Eleventh St, Floresville, Texas 78114
- CMS Provider Number
- 675446
- Inspections on file
- 29
- Latest survey
- February 20, 2026
- Citations (last 12 mo.)
- 23 (3 serious)
Citation history
Health deficiencies cited at Prairie Meadows Rehabilitation And Healthcare Cent during CMS and state inspections, most recent first.
A resident with multiple comorbidities, including Afib, DM2, GERD, and existing wounds, was readmitted from the hospital with prior IV potassium treatment, but the readmission head-to-toe and skin assessments failed to identify or document a peripheral IV catheter present on the chest. The admission MDS and baseline care plan did not reflect IV therapy, and no IV site was noted until a family member later discovered the catheter on the resident’s breast and informed staff. Nursing interviews confirmed that a complete head-to-toe assessment should have included identification and documentation of the IV, and the DON stated that any IV should be captured on the skin assessment and communicated to the provider, consistent with facility policies requiring thorough assessment and documentation of treatments and devices.
The facility failed to provide proper incontinent and catheter care to two residents with Foley catheters. For a female resident with severe cognitive impairment and neurogenic bladder, a CNA performed peri care after a bowel movement without separating the legs or labia, leaving visible fecal matter in the pubic hair and inner labial area, while the catheter bag was observed hanging from the bed and touching the floor. For a male resident with dementia and hydronephrosis, staff and surveyors repeatedly observed the catheter bag lying on the floor near the bed; staff reported difficulty keeping the bag off the floor due to the low bed and fall mat and noted that the resident frequently moved and carried the bag himself, including when ambulating or sitting in a wheelchair. Nursing staff acknowledged awareness that the catheter bags touched the floor and that this could cause infection.
A resident with multiple conditions, including Afib, DM2, GERD, and open wounds, who did not self-administer medications, had multiple blank entries on the December MAR for a scheduled esomeprazole dose and other daily medications, with no codes or initials to indicate administration, refusal, hold, or unavailability. Nursing notes showed the resident was hospitalized during part of the month and later discharged home, but the MAR was not coded to reflect hospital status or possible refusals. The DON confirmed staff were expected to code all MAR entries and not leave blanks, and facility policy required complete and accurate documentation of medications administered.
A resident with diabetes, morbid obesity, and severe protein-calorie malnutrition developed a stage 3 pressure ulcer on the left buttock that was identified by a wound care NP, but the facility did not create a corresponding care plan for over a month, and when it did, the wound was documented on the wrong side and did not address the resident’s repeated refusals of skin assessments and wound care. Over several weeks, CNAs, LVNs, and the DON documented multiple refusals of skin checks, incontinent care, showers, and wound treatment, yet these behaviors and associated risks were not incorporated into a person-centered care plan with measurable interventions. Eventually, staff discovered maggots in the resident’s pressure ulcer and feces during a bed bath after ongoing refusals, and interviews with nursing leadership confirmed that the care plan had not been timely created or revised in accordance with facility policy and the resident’s changing condition.
A resident with diabetes, morbid obesity, and severe protein-calorie malnutrition, identified as at risk for pressure ulcers, developed a reopened stage 3 pressure injury on the left buttock. The Wound Care NP’s treatment recommendations were delayed by eight days before being entered as physician orders, and the care plan was not timely updated, contained incorrect wound location, and lacked interventions addressing the resident’s repeated refusals of care. Over several weeks, the resident frequently refused wound care, incontinent care, and bed baths, while staff documented refusals and made repeated attempts to provide care. The wound subsequently worsened in size, and maggots were later observed in the wound and feces, leading surveyors to cite a deficiency for failure to provide pressure ulcer care consistent with professional standards and to prevent the development and progression of pressure injuries.
A resident with a stage 3 buttock pressure injury, bowel incontinence, hemiplegia, and moderate cognitive impairment was found by CNAs to have maggots on the body and in feces during a bed bath, despite existing wound care orders. The resident reported prior problems with flies in the room and stated he had informed multiple staff, including the DON and Administrator. Surveyors observed a dead fly in the resident’s room, missing, torn, or ill-fitting window screens throughout the building, an exit door with a gap at the bottom, a dead roach in a kitchen cabinet, and exterior doors propped open or lacking flying insect traps. Staff interviews showed pest control had not been notified when maggots were discovered, and leadership reported minimal prior pest complaints, despite a policy requiring windows to be screened at all times. These conditions demonstrated a failure to maintain an effective pest control program and to prevent pest exposure to residents with open wounds.
A nurse provided tracheostomy care to a cognitively impaired, fully dependent resident with a trach, feeding tube, and indwelling catheter while the room door, bed curtain, and window blinds were left open, failing to protect the resident’s privacy and dignity. The nurse and DON both acknowledged that facility expectations and training require closing doors and using privacy curtains during resident care, and facility policy affirms residents’ rights to dignity and respect.
A resident with anoxic brain damage, dementia, a tracheostomy, a feeding tube, and an indwelling catheter was ordered for Enhanced Barrier Precautions (EBP) every shift and had a care plan specifying EBP related to her devices. A sign outside the room and facility policy required gown and gloves for high-contact care, including tracheostomy device care. An LVN was observed performing trach-related oxygen mask care wearing only gloves and no gown, despite the posted EBP sign and the resident’s orders. In interviews, the LVN expressed uncertainty about when gowns were required, while the DON stated that staff were expected to wear both gown and gloves for direct care of residents on EBP with indwelling devices, showing noncompliance with the facility’s infection control program.
An LPN worked one or two shifts with an expired nursing license before being notified by facility administration and suspended until renewal. The lapse occurred despite the facility's policy for monthly license verification and communication of upcoming expirations, and was confirmed through record review and staff interviews.
A resident with a history of cerebral infarction, muscle wasting, and risk factors for malnutrition did not have weekly weights documented in the EMR for several weeks as required by facility policy. Although some weights were recorded on paper, they were not consistently entered into the EMR, impacting the facility's ability to monitor weight changes. The DON cited staffing issues as a reason for the incomplete documentation.
A resident with severe cognitive impairment and a history of falls was not adequately supervised, leading to a fall and hip fracture. The resident's care plan included interventions such as a fall mat and maintaining the bed in a low position, but these were not in place at the time of the incident. Staff were aware of the resident's confusion but failed to ensure the necessary safety measures were implemented.
A resident with severe cognitive impairment experienced an unwitnessed fall, resulting in a hip fracture, which was not reported to the state agency as required. The resident was confused and attempting to get into a car when he fell. Despite being informed, the facility's DON and regional administrator failed to report the incident, citing a misunderstanding of reporting guidelines.
The facility did not post daily nurse staffing information for two days, as required by policy. The DON acknowledged the outdated posting and was unable to locate the current documents. The ADON had the reports in her schedule book but did not post them. This failure could limit access to staffing data for residents, families, and visitors.
The facility failed to provide a safe, clean, and homelike environment for four residents. Observations showed issues such as detached bathroom floor molding, rusty and dirty ceiling vents, and a continuously running toilet. The Administrator acknowledged the need for repairs and noted the maintenance position had been vacant for over a month.
The facility failed to employ a qualified Director of Food and Nutrition Services, as the DM lacked necessary certification and qualifications. The DM was not certified and not enrolled in a certification program, and the facility's RD was only contracted, not a full-time employee. This deficiency could risk residents' nutrition and safety.
The facility failed to store and label food items according to professional standards, with unlabeled strawberries in the freezer and expired bread and tortillas in dry storage. The Dietary Manager acknowledged the oversight, which could risk foodborne illness for residents.
The facility failed to ensure proper respiratory care for two residents by leaving nebulizer tubing unbagged and undated on bedside tables, contrary to professional standards and facility policy. Interviews revealed a lack of awareness among residents and staff, with the DON acknowledging the oversight and the risk of respiratory infections due to improper tubing management.
A resident's albuterol inhaler was found unsecured on their bedside table without a physician's order for self-administration. The resident, with intact cognition, used the inhaler as needed, contrary to facility policy requiring physician approval for self-administration. Staff were unaware of the policy breach, leading to a deficiency in medication storage practices.
Failure to Identify and Document Peripheral IV on Readmission Assessment
Penalty
Summary
The deficiency involves the facility’s failure to provide treatment and care in accordance with professional standards of practice by not accurately performing a head-to-toe readmission assessment and not identifying a peripheral IV catheter on a resident’s chest for several days. The resident, an older female with atrial fibrillation, type 2 diabetes mellitus, GERD, open wounds on the right lower leg and left buttocks, and muscle weakness, was originally admitted and later readmitted with hospital documentation that included an order for IV potassium chloride with a central line recommendation. On readmission, the admission MDS and baseline care plan did not reflect that the resident was receiving IV medications, and the skin assessment documented existing skin or wound issues but did not identify any IV on the chest area. The charge nurse who completed the readmission head-to-toe assessment stated she was not aware of an IV and would have documented it if she had seen it, acknowledging that if an IV was not noted on a skin assessment it could get infected. The peripheral IV catheter on the resident’s left breast was not discovered until a family member found it and notified staff on a later date, at which time it was removed by nursing staff, who documented that the catheter was intact and the resident reported no pain. Interviews with another LVN confirmed that a regular peripheral IV catheter was present and appeared normal, and that a proper head-to-toe assessment should have identified and documented such a device. The DON stated that if a resident had an IV, it should have been noted on the readmission skin assessment and that the facility’s usual practice would be to notify the provider and obtain orders for IV care. Facility policies on skin integrity and charting required timely and complete assessment and documentation of all services, treatments, and changes in condition, including devices and procedures, but the presence of the IV catheter on the resident’s chest was not assessed or documented from readmission until it was discovered by the family member.
Inadequate Perineal Care and Improper Catheter Bag Positioning
Penalty
Summary
The deficiency involves the facility’s failure to provide appropriate incontinent and catheter care to residents with indwelling catheters, resulting in inadequate perineal cleansing and improper catheter bag positioning. One female resident with anoxic brain damage, neuromuscular bladder dysfunction, and severe cognitive impairment was always incontinent of bowel and bladder and had an indwelling Foley catheter ordered with catheter care every shift. During observed peri care after a bowel movement, the CNA cleansed only the external front perineal area without separating the resident’s legs or labia. When asked to demonstrate the care just provided, the CNA then separated the labia, at which time brown fecal matter was observed in the pubic hair and inner labial area, and subsequent cleansing produced wipes containing brown fecal matter. The CNA later acknowledged she should have opened the resident’s legs more to clean between the labial folds and that not doing so could place the resident at risk of infection. The same resident’s catheter bag was observed hanging on the side of the bed and touching the floor during the incontinent care. The resident’s care plan directed that the catheter bag and tubing be positioned below the level of the bladder and away from the entrance room door, and the facility’s Foley catheter policy instructed staff to secure drainage tubing to the bed frame and allow tubing to rest on the bed surface. The DON stated staff should place a basin under the catheter bag to prevent it from touching the floor and that staff should clean between the labia folds to prevent UTIs. Facility documents showed that the CNA had completed orientation and an incontinent care skills competency checklist indicating she had been evaluated as meeting competency in positioning the resident with legs apart and washing the perineal area from front to back, including thorough cleansing and drying, and the facility’s perineal care policy required staff to separate the labia and wash from front to back, including the inner labial area and rectal area. A male resident with hydronephrosis, dementia with moderate cognitive impairment, and impaired bowel and bladder evacuation used a Foley catheter and was care planned as incontinent of bowel and bladder. His care plan documented that he at times removed his privacy bag and leg strap, pulled on the Foley tubing, carried the bag in his lap or let it drop to the floor, and placed the Foley bag on the bed instead of hanging it on the bed frame. During observation, his catheter bag was seen lying on the floor by his bed on more than one occasion. A CNA stated staff tried to hang the catheter bag on the side of the bed but, due to the low bed position and fall mat, it was difficult to keep the bag off the floor, and that the resident frequently moved the bag himself and sometimes walked while holding it. An LVN acknowledged knowing the catheter bag touched the floor because of the low bed position and stated this could cause an infection, and also reported that when the resident was in his wheelchair he often tried to hook the bag on his belt and had to be redirected that it needed to be lower, while also stating she was not sure what could be done to prevent infection from the bag touching the floor.
Incomplete MAR Documentation for Resident Medications
Penalty
Summary
The facility failed to maintain complete and accurate medical records for one resident by allowing blanks on the Medication Administration Record (MAR). The resident was an older female with atrial fibrillation, type 2 diabetes mellitus, GERD, open wounds on the right lower leg and left buttocks, and muscle weakness, who did not self-administer medications and required partial or moderate assistance with personal hygiene. Her admission MDS showed a BIMS score of 12, indicating moderately impaired cognition. Review of her December MAR showed blanks on specific dates for esomeprazole magnesium 40 mg, ordered for GERD, with no documentation to indicate whether the medication was administered, refused, held, or unavailable. Additional daily scheduled orders on other dates were also left blank without any coding or initials. Nursing progress notes indicated that the resident was in the hospital between certain dates and was later discharged home, but the MAR was not coded to reflect her hospital status or any refusals of medication. During interview, the DON stated that staff were expected to enter a code on the MAR rather than leave entries blank, including codes indicating hospitalization or refusal of medications. The facility’s policy on Charting and Documentation required that medications administered be documented and that documentation be complete and accurate. The presence of blank MAR entries for this resident demonstrated that the facility did not follow its own policy or accepted professional standards for complete and accurate medical record documentation.
Failure to Timely Care Plan and Manage Refusals for Stage 3 Pressure Ulcer
Penalty
Summary
The deficiency involves the facility’s failure to develop and implement a comprehensive, person-centered care plan with measurable objectives and time frames for a resident who had a stage 3 pressure ulcer. The resident, who had diabetes, morbid obesity, and severe protein-calorie malnutrition, was cognitively able to make decisions and was at risk for pressure ulcers. A stage 3 pressure ulcer on the resident’s left buttock was identified by the Wound Care NP on 11/20/2025, but the facility did not create a corresponding care plan until 12/31/2025, 41 days later. When the care plan was finally created, it incorrectly documented the wound as being on the right buttock instead of the left and did not include interventions addressing the resident’s ongoing refusals of skin assessments and wound care. In the weeks leading up to and following the identification of the reopened stage 3 pressure ulcer, the resident repeatedly refused skin assessments and wound evaluations by the DON, charge nurses, and the Wound Care NP. Weekly body skin checks and wound progress notes documented multiple refusals from late October through the end of December, including refusals to allow assessment of an open area first reported by a CNA on 10/26/2025. Despite these repeated refusals and the presence of a known stage 3 pressure ulcer on the left buttock as of 11/20/2025, the resident’s care plan was not updated in a timely manner to reflect the wound, its correct location, or specific, person-centered interventions to address the refusals and associated risks. On 12/24/2025, staff discovered maggots in the resident’s stage 3 pressure ulcer and in fecal material during a bed bath after the resident had refused incontinent care and wound care for days. CNAs and LVNs reported that the resident frequently refused to be checked, changed, showered, or to receive wound care, often telling staff to leave him alone, turning his face to the wall, or ceasing communication. Nursing notes documented multiple instances where the resident refused wound care, personal hygiene, and bed baths, even after education on the importance of clean, dry skin and wound care. Although the Wound Care NP and physician were notified of the refusals and the presence of maggots, the facility’s care plan still lacked timely, accurate, and comprehensive interventions addressing the resident’s wound, its correct site, and his persistent refusals of care, leading surveyors to identify a failure to develop and implement a comprehensive person-centered care plan consistent with the resident’s assessed needs. Interviews with facility leadership and staff further confirmed that the care plan for the stage 3 pressure ulcer was not created or revised when the wound reopened and that refusals of care were not incorporated into the care plan during the period when the wound was present and worsening. The DON and Administrator acknowledged that delays in revising care plans could result in staff not knowing what to implement for the resident and that the resident might not receive the care outlined in the plan. The MDS nurse stated that care plans were generally reviewed quarterly unless there was a change in the resident, and confirmed that the care plan for the stage 3 pressure ulcer was not revised until 12/31/2025, despite the resident’s history of refusing showers, incontinent care, and wound care. The facility’s own policy required ongoing assessment and timely revision of care plans as residents’ conditions changed, but this process was not followed for this resident’s pressure ulcer and refusal behaviors, resulting in the cited deficiency.
Removal Plan
- Immediately update Resident #1's care plan to address refusal of skin assessments, refusal of wound treatment, and associated risks related to pressure injury deterioration and infection, including person-centered measurable interventions for refusal management, education, monitoring, and escalation.
- Have nursing leadership review the updated care plan with staff to ensure awareness and implementation.
- Provide in-service education for licensed nurses on F656 person-centered care planning requirements, incorporating care refusals into care plans when refusals impact medical/nursing needs, and ensuring care plans include measurable objectives, timeframes, and specific interventions.
- Provide in-service education for licensed nurses and CNAs on proper management and documentation of refusal of skin assessments and wound treatment, required escalation/notification when refusals place a resident at risk, and balancing resident rights with professional standards of care and safety.
- Reinforce a care plan review process requiring care plans to be updated when refusals of treatment/assessment are ongoing, a resident's clinical condition changes, or identified risks increase due to refusal behavior.
- Prevent staff from working until education and competency is completed.
- Incorporate the education into new hire onboarding.
- Implement a defined refusal process: CNAs notify the licensed nurse; the licensed nurse assesses, educates on risks, documents refusal, and notifies charge nurse and DON/designee for high-risk refusals; notify the physician when refusals impact ability to assess/treat conditions requiring medical oversight.
- Assign responsibility for updating the care plan to the licensed nurse in collaboration with the interdisciplinary team, with DON/designee oversight to ensure timely completion and implementation.
- Maintain continuity by updating care plans as long as refusals persist or risks remain, revising based on changes in condition, response, or acceptance of care.
- Monitor care plan updates through DON/designee routine audits and clinical oversight, including review of refusal documentation, care plan accuracy, and staff implementation.
- Provide refusal-of-care training to all direct care staff (licensed nurses and CNAs) covering identification, reporting, documentation, escalation, and implementation of person-centered interventions.
- Conduct weekly audits for four weeks, then monthly thereafter, of residents with pressure injuries and residents with documented refusals of care to verify refusals are reflected in the care plan, care plans include measurable objectives/interventions, and staff are implementing interventions as written; review results through QAPI and implement corrective actions as indicated.
Failure to Timely Implement Wound Care Orders and Manage Refusals Resulting in Worsening Stage 3 Pressure Injury
Penalty
Summary
The deficiency involves the facility’s failure to provide pressure ulcer care consistent with professional standards of practice and to prevent the development and worsening of a pressure injury for one resident. The resident was an adult with diabetes, morbid obesity, and severe protein-calorie malnutrition, and was identified as at risk for pressure ulcers on a quarterly MDS, with no unhealed pressure ulcers at that time. A previously resolved stage 3 pressure ulcer on the left buttock was reported by a CNA on 10/26/2025 as having reopened, but the resident repeatedly refused skin and wound assessments by the DON, charge nurse, and Wound Care NP over multiple documented dates in late October and November. Despite these refusals, the facility’s care plan for a stage 3 pressure injury was not created and revised until 12/31/2025, 41 days after the ulcer was assessed and identified on the left buttock, and the care plan incorrectly referenced the right buttock and did not include interventions addressing the resident’s refusals. On 11/20/2025, the Wound Care NP assessed the resident and identified a reopened stage 3 pressure ulcer on the left buttock measuring 4 cm x 5 cm x 0.2 cm, with recommendations to cleanse with 0.25% Dakins solution, apply collagen with silver, and cover with a silicone bordered superabsorbent dressing. These wound care recommendations were not implemented in the physician orders until 11/28/2025, resulting in an 8‑day delay in initiating the ordered treatment. During this period and afterward, the resident frequently refused wound care and incontinent care. TARs showed multiple refusals of daily wound care from late November through December, and weekly wound observations documented that the resident was mostly non-compliant with recommended interventions, frequently declined bed baths, and frequently refused to be changed by staff. Nursing notes indicated that staff attempted redirection, offered choices of caregivers, and modified approaches, but the refusals persisted. On 12/24/2025, concerns about the resident’s hygiene, skin integrity, and personal care needs prompted further nursing evaluation. CNAs and LVNs reported that the resident had been refusing incontinent care and showers for days, and when staff ultimately provided a bed bath, they observed maggots in the resident’s bed, groin area, and in feces, as well as in association with the wound. The DON’s weekly wound observation on that date documented that the stage 3 pressure injury on the left buttock had increased in size to 6 cm x 3.5 cm x 2 cm. Interviews with CNAs and LVNs confirmed that refusals were reported to nurses, that staff made repeated attempts to persuade the resident to accept care, and that the resident sometimes delayed or continued to refuse care despite education. The Wound Care NP stated she had not been able to reassess the wound after 11/20/2025 due to ongoing refusals and continued the prior treatment order without change. An Immediate Jeopardy situation was identified on 01/02/2026 related to the failure to timely implement wound care recommendations and to effectively manage and escalate the resident’s ongoing refusals of care in the context of a worsening stage 3 pressure injury. The facility’s own Pressure Injury Prevention Program policy required risk assessment at admission, quarterly, and with significant change in condition, as well as weekly skin checks and timely adjustment of interventions based on assessment findings. Despite this, the resident’s reopened wound identified by CNA report on 10/26/2025 and confirmed by the Wound Care NP on 11/20/2025 did not result in a timely, accurate, and fully developed care plan, and the wound care orders recommended on 11/20/2025 were not implemented until 11/28/2025. Documentation showed repeated refusals of wound care and personal care, but the care plan lacked specific interventions addressing these refusals, and there was no documented explanation from the DON for the delay in starting the recommended wound treatment. These actions and inactions led to the resident’s stage 3 pressure injury worsening in size and to the presence of maggots in the wound and surrounding areas on 12/24/2025, forming the basis of the cited deficiency.
Failure to Maintain Effective Pest Control Resulting in Maggots in a Stage 3 Pressure Injury
Penalty
Summary
The deficiency involves the facility’s failure to maintain an effective pest control program and to keep the environment free of pests and rodents, resulting in a resident being found with maggots in a left buttock stage 3 pressure injury. The resident was an adult male with a history of seizures, type 2 diabetes mellitus with hyperglycemia, and hemiplegia/hemiparesis, with documented moderate cognitive impairment (BIMS 12). His MDS showed he was always incontinent of bowel, required substantial assistance with bed mobility, did not use mobility devices, and had range-of-motion impairment on one side of both upper and lower extremities. Clinical records showed that on a prior date a CNA reported the wound on his bottom had reopened, but the resident declined to allow the nurse to assess it. A subsequent NP wound note documented a left buttock stage 3 pressure ulcer with slough and moderate serosanguinous drainage, and orders were in place for specific wound care including cleansing with Dakin’s solution, application of collagen with silver, and a silicone bordered superabsorbent dressing. On the date of the incident, CNAs providing a bed bath reported seeing maggots on the resident and in his feces while he was being turned and cleaned. One CNA stated she was told by a nurse that the resident needed to be changed because he smelled and maggots were found in his groin area; upon pulling down the covers, she observed maggots in the groin area and then moved to wash the resident’s hair. Another CNA reported that while giving the bed bath, they saw maggots on the resident and in his feces and continued with the bath. The DON was informed of the maggots by an LVN, although the DON did not personally witness the insects. The resident later stated that he had previously had issues with flies in his room and that he had notified several staff members, including the DON and the Administrator, about the flies before insects were identified in his wound. Environmental observations by surveyors revealed multiple conditions that could allow pest entry and presence in the facility. A dead fly was observed on the window ledge in the resident’s room. Facility-wide, more than three window screens per hall were missing or ill-fitting, one lobby window had no screen and was partially open, and another window had a torn screen and was open several inches. The exit door at the end of one hallway had a gap between the bottom of the door and the floor. A box with one side cut out, a blanket, and what appeared to be a bowl with food were observed outside an exit door. A dead roach was found in a kitchen cabinet under a sink. Some exit doors lacked flying insect traps, and a dining room exit door was observed propped open during an outdoor activity. Staff interviews indicated that the Administrator had only one reported pest issue in the prior month, pest control was not notified when maggots were found on the resident, and the DON and Administrator reported not having heard concerns about flies in the recent past. The facility’s pest control policy required that windows be screened at all times, but surveyors confirmed torn, missing, and open windows that could allow pests to enter, supporting the finding that the facility failed to maintain an effective pest control program.
Removal Plan
- Upon identification of maggots in Resident #1's left buttock stage 3 pressure injury, nursing staff cleansed the wound, removed all visible insects, and applied a clean, secure dressing.
- The attending physician was notified and wound care orders were reviewed and implemented by the DON.
- Resident #1 was assessed for signs of infection and discomfort and monitored per nursing protocol by the DON/designee.
- An insect fan was placed in the resident's room to reduce fly exposure.
- Emergency pest control services were contacted to provide additional services.
- The Administrator and Maintenance Director conducted a facility-wide inspection.
- All missing, torn, or ill-fitting window screens were repaired, replaced, or secured.
- The DON/Nursing Administration conducted a visual assessment of all residents with wounds to ensure they were free of pests.
- The Administrator notified the Medical Director of the Immediate Jeopardy.
- The Regional Director of Operations in-serviced the Administrator and DON on prompt reporting of insects/environmental concerns, updating the pest control log, maintaining screened/closed windows, monitoring wounds for contamination risks, pest control policy requirements, and prompt follow-up on resident complaints.
- All staff received education on prompt reporting of insects/environmental concerns, maintaining screened/closed windows, monitoring wounds for contamination risks, and pest control policy requirements.
- A post-education quiz will be conducted to determine competency; staff will not be able to work until the quiz is passed with a grade of 100%.
- Education and competency will be incorporated into new hire onboarding.
- Maintenance will complete weekly documented inspections of all windows and screens; deficiencies will be corrected immediately or the window taken out of service.
- Routine pest control services will continue as scheduled.
- Pest control logs will be reviewed weekly by the Administrator or designee.
- Any evidence of insect activity will trigger immediate treatment including prompt assessment, wound protection, removal of insects, physician notification as needed, and immediate environmental and pest control interventions.
- The DON/designee will conduct weekly audits of residents with open wounds to ensure wounds are clean, covered, and free from environmental exposure; findings will be documented and reviewed through QA/QAPI.
- The Administrator and DON will conduct weekly environmental rounds to verify sustained compliance.
Failure to Provide Privacy During Tracheostomy Care
Penalty
Summary
The deficiency involves a failure to maintain personal privacy and dignity for a resident during tracheostomy care. A licensed vocational nurse (LVN J) was observed on 12/31/2025 at 9:37 a.m. providing tracheostomy care to Resident #8 with the resident’s room door open, the curtain between the A and B beds open, and the window blinds open. During a subsequent interview, LVN J acknowledged having received training on resident privacy and stated she should have closed the room door and pulled the privacy curtain while providing tracheostomy care, and that providing privacy during care is important for resident dignity. The DON also stated that staff members are expected to pull privacy curtains and close a resident’s room door when any resident care, including tracheostomy care, is provided, and confirmed that staff had been trained on resident privacy. Resident #8’s records showed she was an older adult female with anoxic brain damage, dementia, and tracheostomy status, admitted with multiple complex medical needs. Her quarterly MDS dated 09/23/2025 documented severely impaired cognitive skills for daily decision making, impaired upper and lower extremities, and total dependence on staff for all ADLs and bed mobility. She had an indwelling catheter, a feeding tube for nutrition, and received tracheostomy care, oxygen therapy, and suctioning. Treatment orders included changing trach ties daily and as needed for soiling. The facility’s Resident Rights policy stated that residents have the right to a dignified existence and to be treated with dignity and respect for their personal integrity, which was not followed during the observed episode of tracheostomy care.
Failure to Use Required PPE During Enhanced Barrier Precautions for Tracheostomy Care
Penalty
Summary
The deficiency involves the facility’s failure to follow its infection prevention and control program, specifically its Enhanced Barrier Precautions (EBP) requirements, for a resident with multiple indwelling devices. The resident was an older female with anoxic brain damage, dementia, severely impaired cognitive skills, impaired upper and lower extremities, and total dependence on staff for all ADLs and bed mobility. She had a tracheostomy, an indwelling urinary catheter, and a feeding tube, and received tracheostomy care, oxygen therapy, and suctioning. Her physician orders included EBP every shift and daily/prn trach tie changes, and her comprehensive care plan documented that she required EBP related to her feeding tube and tracheostomy. A sign posted outside her room indicated she was on EBP and listed device care for a tracheostomy as a high-contact resident care activity requiring gown and gloves. During an observation, an LVN entered the resident’s room to perform tracheostomy care. The LVN donned gloves, removed the oxygen mask from the resident’s tracheostomy, and attached a new oxygen mask, but did not wear a gown despite the EBP sign and the resident’s EBP orders. In an interview, the LVN acknowledged that residents with Foley catheters, infections, or tracheostomies were on EBP and were identified by a sign outside the doorway, but stated that when caring for residents on EBP, staff were supposed to wear gloves and “maybe” gowns, depending on the situation, and that she did not think a gown was needed for tracheostomy care. The DON stated that residents with indwelling devices such as tracheostomies would be on EBP and that staff were expected to wear a gown and gloves when providing direct care to such residents. The facility’s EBP policy and the posted sign both specified that gown and glove use was required for high-contact activities including device care for tracheostomies, indicating that the observed care did not comply with facility policy and the resident’s EBP orders.
LPN Worked with Expired Nursing License
Penalty
Summary
The facility failed to ensure that a professional staff member, specifically an LPN, maintained a current and valid nursing license in accordance with state laws. Record review showed that the LPN's license had expired, and the staff member continued to work one or two shifts after the expiration date. The facility's staff roster and Texas Board of Nursing license verification confirmed the lapse in licensure. The LPN was only notified of the expired license after working these shifts and was subsequently suspended until the license was renewed. Interviews with the administrator and the LPN confirmed that the lapse was due to the LPN forgetting to re-apply for licensure, despite having completed the necessary continuing education. The facility's policy required monthly review and communication of upcoming license expirations, but this process did not prevent the LPN from working with an expired license. The deficiency was identified through both record review and staff interviews.
Failure to Accurately Document Resident Weights in Medical Record
Penalty
Summary
The facility failed to maintain complete and accurate medical records for a resident, specifically by not documenting the resident's weights in the electronic medical record (EMR) for four out of five weeks during the review period. Although the facility's policy required new admissions to be weighed weekly for the first four weeks and for weights to be recorded in the EMR, the resident's weights were missing from the EMR for the weeks in question. The Director of Nursing (DON) acknowledged that weights were sometimes documented on paper and not entered into the EMR, citing being short-staffed as a reason for the omission. The administrator confirmed that the facility's weight monitoring reports relied on data entered into the EMR, and missing entries could affect the facility's ability to detect weight changes. The resident involved was an older male with a history of cerebral infarction, muscle wasting, atrophy, and lack of coordination. He was at moderate risk for malnutrition, obese, and at risk for weight changes due to edema and diuretic use. The resident's progress notes and nutritional therapy evaluation did not contain alternative documentation of weights for the missing weeks. Handwritten records were available but not consistently dated or entered into the EMR as required by facility policy. This incomplete documentation was identified through observation, interviews, and record reviews.
Failure to Prevent Resident Fall Due to Inadequate Supervision
Penalty
Summary
The facility failed to provide adequate supervision and assistive devices to prevent accidents for a resident who was confused and required assistance to ambulate. The resident, who had a history of altered mental status, delirium, and severe cognitive impairment, fell out of bed and sustained a left femoral neck hip fracture. At the time of the incident, the resident's bed was not in a low position, and a fall mat was not in place, despite these interventions being part of the resident's care plan. The resident's care plan indicated that he was at risk for falls due to poor balance, unsteady gait, and other medical conditions. The care plan included interventions such as the use of a fall mat and maintaining the bed in a low position. However, on the night of the fall, staff observed that the resident was confused and talking to imaginary people. Despite staff efforts to redirect him, the resident attempted to get out of bed, believing he was getting into a car, which led to his fall. Interviews with staff revealed that the resident had a history of moving his bed to a higher position after staff had lowered it, and there was uncertainty about whether a fall mat was in place at the time of the fall. The staff had been aware of the resident's confusion and had been monitoring him, but the lack of proper interventions and supervision at the critical moment resulted in the resident's fall and subsequent injury.
Failure to Report Resident Fall and Injury
Penalty
Summary
The facility failed to report an incident of neglect involving a resident who experienced an unwitnessed fall in his room, resulting in a possible hip injury. The fall occurred on 11/01/2024, and a subsequent CT scan revealed a left femoral hip fracture. Despite the severity of the injury, the incident was not reported to the state agency as required by regulations, as of 11/06/2024. This oversight could potentially place other residents at risk due to delays in reporting such incidents. The resident involved was a male with a history of severe cognitive impairment, requiring substantial assistance for mobility and transfers. His care plan indicated a risk for falls due to various factors, including poor balance and psychoactive drug use. On the night of the fall, the resident was found confused, attempting to get into a car, which was a delusion, and subsequently fell, leading to his transfer to the emergency room where the fracture was diagnosed. Interviews with facility staff revealed a breakdown in the reporting process. The LPN on duty reported the fall to the DON and the facility's contracted physician group, but the incident was not reported to the state. The DON was unaware of the reporting requirements and relied on the regional administrator, who incorrectly determined the incident was not reportable. The facility's policies on incident reporting and abuse prohibition were not followed, contributing to the failure to report the serious injury in a timely manner.
Failure to Post Daily Nurse Staffing Information
Penalty
Summary
The facility failed to post daily nurse staffing information for two consecutive days, specifically on 11/05/2024 and 11/06/2024, as required by their policy. During an observation on 11/06/2024, it was noted that the Daily Nurse Staffing Report dated 11/04/2024 was still posted, indicating that the information had not been updated. The Director of Nursing (DON) acknowledged the outdated posting and attempted to locate the current document but was unsuccessful. The DON admitted to not knowing why the postings for the two days in question were not updated and did not perceive any harm from the oversight, citing regular staffing reviews and familiarity of resident families with the staffing schedule. Further investigation revealed that the Assistant Director of Nursing (ADON) had the Daily Nurse Staffing Reports for the missing days in her schedule book, as she was in the process of inputting scheduled hours. The ADON confirmed that the reports were not posted because they were in her possession, but did not provide a reason for why they were not posted on the required days. The facility's policy mandates that staffing information be posted within two hours of the beginning of each shift in a prominent location, and the failure to adhere to this policy could potentially limit access to important staffing data for residents, families, and visitors.
Facility Fails to Maintain Homelike Environment
Penalty
Summary
The facility failed to maintain a safe, clean, comfortable, and homelike environment for four residents. Observations revealed that one resident's bathroom floor molding was detached from the wall, while another resident's bathroom ceiling vent was rusty and covered with dirt particles. Additionally, a third resident's bathroom and bedroom ceiling vents were covered with dust and dirt particles. Furthermore, a fourth resident's toilet was running continuously and would not shut off on its own. The facility's Administrator, upon observation, confirmed the need for repairs in the residents' bathrooms to promote a more homelike environment. The Administrator noted that the maintenance position had been vacant for over a month, and a new Maintenance Director had just started employment. The facility's policy, dated 2021, mandates providing residents with a safe, clean, comfortable, and homelike environment, which was not adhered to in these instances.
Inadequate Staffing in Food and Nutrition Services
Penalty
Summary
The facility failed to employ staff with the appropriate competencies and skill sets to carry out the functions of the food and nutrition service. Specifically, the Director of Food and Nutrition Services (DM) did not possess the necessary certification, education, or qualifications required for the role. The DM was hired on October 20, 2023, and her personnel file lacked evidence of certification as a dietary manager, food service manager, or any similar national certification. Additionally, she did not have an associate's or higher degree in food service management or hospitality, nor did she have two or more years of experience in a similar position in a nursing facility setting. The DM admitted during an interview that she was not certified and was not enrolled in a certification program. The facility's Registered Dietitian (RD) was contracted and not a full-time employee, which may have contributed to the deficiency in the food and nutrition services. Interviews with the HR Director and the Administrator revealed a misunderstanding regarding the DM's certification status, with the Administrator believing the DM had a year from her hire date to become certified and was enrolled in a program, which was not the case. This lack of appropriate staffing and certification could place residents at risk of foodborne illness and inadequate nutrition, as the facility did not meet the required standards for food service management and safety.
Food Storage and Labeling Deficiencies
Penalty
Summary
The facility failed to adhere to professional standards for food service safety, as observed during a survey of the kitchen. Specifically, a bag of strawberries was found in the reach-in freezer without a label indicating a use-by date. Additionally, a loaf of bread and three packages of tortillas in the dry storage room were found to be past their use-by dates. These lapses in food storage and labeling could potentially place residents at risk for foodborne illness. During an interview, the Dietary Manager (DM) acknowledged that the strawberries should have been properly labeled and dated by the cook or dietary aide who returned them to the freezer. The DM also admitted that the loaf of bread and tortillas should have been discarded by the date marked by the facility. Despite routine checks to ensure proper product rotation, these items were missed. The facility's policies on refrigerator and freezer maintenance, as well as dry storage, emphasize the importance of dating food items to ensure proper rotation and adherence to expiration guidelines, which were not followed in these instances.
Failure to Properly Manage Nebulizer Tubing
Penalty
Summary
The facility failed to provide safe and appropriate respiratory care for two residents who required nebulizer treatments. Observations revealed that the nebulizer tubing for both residents was left unbagged and undated on their bedside tables. This practice was inconsistent with professional standards and the facility's policy, which required equipment to be changed every seven days or according to facility protocol. Interviews with the residents indicated a lack of awareness regarding the proper handling of nebulizer tubing. Further interviews with the assigned LVN and the Director of Nursing (DON) confirmed that the nebulizer tubing should have been bagged and dated by the night shift. The LVN admitted to not knowing why the tubing was not properly managed, and the DON acknowledged the oversight, stating that the Assistant Director of Nursing (ADON) was responsible for monitoring this task. The failure to bag and date the nebulizer tubing placed the residents at risk for possible respiratory infections.
Medication Storage Deficiency
Penalty
Summary
The facility failed to ensure that medications were properly secured for a resident, leading to a deficiency in medication storage practices. Specifically, an albuterol sulfate inhaler was observed on the bedside table of a 74-year-old male resident with diagnoses including spina bifida, asthma, and osteoporosis. The resident had a BIMS score of 13, indicating intact cognition, but there was no physician order allowing him to self-administer medication. The facility's policy required that residents could only self-administer medication if approved by the attending physician and the interdisciplinary care planning team. Interviews with the resident and staff revealed that the resident used the inhaler as needed without notifying the nursing staff, as he did not want to bother them. The assigned nurse was unaware that the inhaler should not be at the bedside, and the Director of Nursing confirmed that the resident should not have any medication at the bedside without a proper order. The facility's policy on medication administration was not followed, as there was no care plan addressing the resident's self-administration of medication.
Latest citations in Texas
A resident with severe dementia, mobility deficits, and dependence for transfers was provided bed rails without a documented entrapment risk assessment, physician order, or inclusion of bed rail use in the care plan, despite a facility policy requiring alternatives, IDT review, informed consent, and proper installation. Maintenance installed 1/3 bed rails on verbal request from nursing, believing the clinical steps had been completed, and the resident later was found partially out of bed with her head pinned between the rail and a low air loss mattress, unresponsive, and subsequently pronounced deceased. The medical examiner noted neck abrasions, bruising, and muscle hemorrhage consistent with entrapment between the mattress and bed rail and indicated the likely cause of death as strangulation on the rails or asphyxiation on the mattress, and the deficiency was cited as past Immediate Jeopardy.
A resident with severe cognitive impairment and multiple pressure injuries received twice-daily wound care without a corresponding pain care plan or documented pain assessments, despite having a PRN acetaminophen order. During an observed wound care attempt, the resident winced, cried out, and showed facial expressions consistent with pain when repositioned, while staff were unsure of her primary language, whether she had been assessed or medicated for pain, or even what pain medications were ordered. CNAs and the treatment nurse noted foul odor and colored drainage from the wounds and that the resident felt warm, but the LVN initially reported no indication of pain or need for vital signs and only checked a temperature after surveyor prompting, without performing a clear pain assessment. The wound care NP later reported the resident had increased necrotic tissue, odor, and frequent combative behavior during prior treatments that had not been considered as possible pain responses, and the resident’s representative stated they were unaware of wound odor, infection concerns, or antibiotic orders and believed the resident was receiving pain medication while video showed wound care being attempted without it.
Surveyors found three mechanical lifts repeatedly parked unlocked and unsecured in a hallway adjacent to the 300 Hall, where they were stored and charged when not in use. An RN and a CNA assigned to the hall both stated they were unaware the lifts were unsecured, despite prior in‑service training on lift safety and storage, and each could not recall when that training last occurred. The DON confirmed that all lifts were expected to be locked when not in use, acknowledged unawareness of the unsecured lifts over several days, and stated that while staff had been educated on lift safety, there was no facility policy addressing accidents and hazards related to mechanical lift safety and storage, and the existing mechanical lift policy lacked such content.
Surveyors found multiple food safety and storage deficiencies in the kitchen, including an unsealed bag of meat, sauce containers with dried drippings on the handle and rim, a container of overripe bananas with black peels, and uncovered whole eggs in an unlabeled, undated bowl. Temperature logs for reach-in refrigerators and a freezer were missing required PM shift temperature checks and staff signatures. In interviews, dietary staff, the Dietary Manager, and the Administrator confirmed that these conditions did not follow facility policies requiring open food to be securely covered, labeled, dated, properly cleaned, and monitored with completed temperature logs.
A resident with lymphedema and multiple comorbidities had physician orders for bilateral lower extremity ace wraps each morning with removal in the evening, along with edema checks every shift. On the survey day, the resident was observed in a wheelchair without leg wraps, while the MAR showed the morning treatment as completed. The resident reported his legs were supposed to be wrapped daily and that they had not been wrapped for about a week, and he described inconsistent staff response to his call light. The charge nurse admitted it was not normal practice to document treatment before completion and stated the resident usually received wraps after a shower, which had not yet occurred. CNAs gave conflicting accounts about how consistently the wraps were applied, and leadership confirmed expectations that treatments be performed per orders and documented only after completion, in line with the facility’s documentation policy prohibiting false entries.
Surveyors found that the facility failed to provide pressure ulcer care consistent with professional standards for three residents. One resident with hemiplegia and vascular dementia had a sacral wound that was omitted from the care plan and repeatedly left off weekly skin assessments, while heel wounds were documented without consistent measurements or staging and ordered treatments were not always recorded as given. A second resident with multiple comorbidities developed a sacral wound that progressed from MASD to an unstageable and then Stage 4 pressure injury with surgical debridement, yet the care plan was not updated to reflect the active pressure ulcer and specific interventions, and weekly skin assessments often lacked complete staging and measurements. A third resident with dementia and incontinence had an unstageable sacral ulcer and MASD, but weekly skin assessments were inconsistent, some ordered wound treatments and topical medications were not documented on the TAR, and nursing notes did not show that care was provided on those dates. Staff interviews revealed that the treatment nurse handled nearly all weekly skin assessments and wound care documentation, relied on the DON or wound physician for staging and measurements, and that facility policies requiring complete wound assessment and documentation were not consistently followed.
The facility failed to ensure call lights were accessible for four residents who were identified as fall risks and required assistance with ADLs or had significant mobility or cognitive impairments. Observations found residents lying in bed with call lights placed at the head of the bed, on the floor, on a roommate’s bed, or on a nightstand, all out of reach, despite care plan interventions requiring call lights to be kept within reach. A CNA, an LVN, and the DON each confirmed that all staff are responsible for keeping call bells within residents’ reach and acknowledged that inaccessible call bells could lead to accidents, falls, avoidable injuries, delayed care, and unmet needs, contrary to the facility’s written call light policy.
Surveyors found that multiple resident rooms and two halls were not maintained in a clean and sanitary condition. Bathrooms in several rooms had brown or gray stains in corners and around toilets, and some showers and room floors had dark or built-up dirt along edges, near closets, and by beds and walls. Air conditioning vents and filters in several rooms were observed with black grime or thick dust. Handrails on two halls had debris, including tissue with a red-brown substance, candy wrappers, gum, plastic, and paper wedged between the rails. Sharps containers in several rooms had used gloves and trash placed on top. The Administrator and housekeeping staff confirmed that housekeeping was responsible for cleaning rooms, bathrooms, floors, handrails, and air conditioning units, and staff acknowledged that the observed conditions were a health hazard and could cause infection.
The facility failed to follow its own infection control practices and physician orders for three residents requiring respiratory care. A resident with COPD had a nasal cannula and nebulizer mask connected to equipment that were not bagged or dated when not in use, despite orders for weekly changes. Another resident with asthma had an unbagged, undated nasal cannula and an oxygen humidifier bottle that was partially full, cracked, and dated from a prior week. A third resident with COPD had both nasal cannula and nebulizer mask unbagged and undated, despite orders for weekly equipment changes and monitoring of pulse, O2 sat, treatment time, and lung sounds. Staff, including a CNA, an LVN, and the DON, acknowledged that equipment should always be bagged, dated, and changed per schedule to prevent infection, consistent with the facility’s infection prevention and control policy.
Surveyors found that staff failed to administer multiple residents’ scheduled medications within the facility’s one-hour administration window, despite active orders for numerous drugs treating conditions such as DM, HTN, CHF, dementia, seizures, and hypothyroidism. During a morning med pass, a med tech had not completed 8:00 a.m. and 9:00 a.m. medications by late morning, and staff interviews confirmed that medications were required to be given within a defined time range. In addition, staff did not consistently check BP before dispensing medications with BP parameters, did not keep a milk-based Med Pass nutritional supplement refrigerated or on ice as required by manufacturer directions and facility protocol, and failed to date most insulin vials when opened, contrary to facility policy. These actions and inactions showed that pharmaceutical services, including accurate dispensing, administration, and storage of medications and biologicals, were not provided as required for the residents reviewed.
Failure to Assess, Order, and Care Plan Bed Rail Use Resulting in Fatal Entrapment
Penalty
Summary
The deficiency involves the facility’s failure to follow its own policy and regulatory requirements for the assessment, ordering, care planning, and safe use of bed rails for a cognitively impaired resident. The resident was an elderly female with severe dementia, repeated falls, a fractured neck of the left femur, cognitive communication deficit, and a need for assistance with personal care. Her admission MDS showed a BIMS score of 03, indicating severe cognitive impairment, and documented that she required substantial staff assistance with bed mobility and was completely dependent on staff for transfers from bed to chair. Despite these needs, her care plan addressed ADL self-care performance deficits related to dementia and included interventions for bed mobility requiring one staff member to assist with repositioning, but it did not mention bed rails or any risk of entrapment. The facility obtained a bed rail consent form signed by the resident’s family member, which listed multiple potential dangers of bed rail use, including suffocation and various forms of entrapment that could cause injury or death. However, from the time of admission through the date of the incident, there was no documented bed rail safety or entrapment risk assessment for this resident, no physician order for bed rails, and no inclusion of bed rail use in the resident’s care plan. Maintenance staff reported that a charge nurse verbally requested installation of bed rails on the resident’s bed, and he believed the usual clinical steps—assessment, IDT review, consent, and physician order—had already been completed, but he had no documentation of when the rails were installed. The DON later confirmed that, for this resident, the required risk of entrapment assessment, physician order, and care plan focus for bed rails were not completed, and alternatives to bed rails were not attempted prior to installation, contrary to facility policy. On the night of the incident, a CNA observed the resident resting calmly around 2:00 a.m. During a subsequent round close to 5:00 a.m., the CNA found the resident partially out of bed with her head pinned between the assist bar/bed rail and the mattress, and notified the LVN. The LVN’s written statement described finding the resident seated on the floor on the right side of the bed, off the mattress, with her head resting between the side rail and the mattress, unresponsive. CPR was initiated and EMS was called, but the resident was later pronounced deceased. The county medical examiner reported that the resident had bruising and abrasions around the neck and jawline and hemorrhaging in the neck muscles, injuries consistent with being trapped between the mattress and bed rails, and indicated that the likely cause of death would be strangulation on the bed rails or asphyxiation on the mattress. Subsequent observation of the bed showed 1/3 bed rails of the same make and model as the bed frame and a low air loss mattress; while the rails were not loose and there was little space when the mattress was fully inflated, the air mattress could be compressed enough to create significant space between the mattress and rails. The facility’s failure to conduct a bed rail entrapment risk assessment, obtain a physician order, and incorporate bed rail use into the care plan prior to installation led to the resident’s entrapment and death, and constituted noncompliance identified as past Immediate Jeopardy. The facility’s written bed rail policy required that appropriate alternatives be attempted before installing bed rails, that the IDT assess each resident for entrapment risk, that risks and benefits be reviewed with the resident or representative, that informed consent be obtained prior to installation, and that manufacturer instructions and compatibility of bed, mattress, and rails be verified. It also required updating the care plan to reflect the need or choice for bed rails. In this case, staff interviews and record review showed that these steps were not followed for the resident involved. The DON acknowledged that the process did not occur as required, that the IDT did not meet to assess the resident for entrapment risk, and that the bed rails were installed based on the responsible party’s request without the mandated clinical review and documentation. This sequence of omissions and deviations from policy directly preceded the resident’s fatal entrapment between the bed rail and mattress.
Removal Plan
- Notify Medical Director
- Notify Ombudsman
- Conduct ad hoc QAPI
- DON to provide education to trainers regarding abuse and neglect
- Review admissions processes regarding bed rails and complete in-service with DON, ED, and IDT
- Provide in-service to all nurses involved with admissions process regarding bed rails
- Audit bed rails currently in use
- Inspect bed rails currently in use
- Verify consent on file for all bed rails in use
- Verify order and care plan for all bed rails
- Complete bed rail safety evaluation for all residents with bed rails
- Audit low air loss mattresses currently in use
- Verify order and care plan for all low air loss mattresses in use
- Complete fall risk assessment for all residents with low air loss mattress
- Provide staff education regarding use of enabler/bed rail
- Provide staff education regarding false safety
- Provide staff education regarding low air loss mattress
- Audit admissions for completion
- Audit low air loss mattresses and bedside rails
- Conduct ongoing monitoring for improvement to be reviewed at QAPI
Failure to Assess and Manage Pain During Wound Care for a Nonverbal Resident
Penalty
Summary
The deficiency involves the facility’s failure to provide safe, appropriate pain management consistent with professional standards of practice and the resident’s needs during wound care. A female resident with severe cognitive impairment (BIMS score of 00) was admitted with multiple pressure-related skin conditions, including a left heel deep tissue injury (DTI), right heel DTI, an unstageable sacral pressure injury, a left heel ulcer, a right bunion DTI, and other bruising/discoloration. Her MDS Care Area Assessment did not trigger for pain and no care planning decision for pain was documented. The resident’s care plan contained detailed entries for her multiple wounds but did not include any care plan for pain, despite the presence of significant pressure injuries and ongoing wound care orders. Record review showed the resident had an active PRN order for acetaminophen 500 mg every 6 hours as needed for pain and an order for Doxycycline for the sacral wound, as well as twice-daily wound care orders for the unstageable sacral pressure injury. The MAR for the month showed that no acetaminophen had been administered since early in the month, even though wound care was being performed twice daily. During an observed attempt to perform wound care, the resident was dependent for mobility and required staff to roll and reposition her. When staff attempted to roll her for treatment, she winced, cried out "Oh my God" in Spanish, and displayed furrowed eyebrows and facial expressions consistent with pain. CNAs assisting with care noted that she appeared to be lying on the wound, that her wounds often drained, and that there was a foul odor and visible brownish-green drainage on her brief and positioning towels. Despite these signs, the treatment nurse could not confirm whether the resident had been assessed for pain or medicated prior to the procedure and was unsure of the resident’s primary language. During this same encounter, the resident was noted by the surveyor and CNAs to feel warm to the touch, and her wounds and dressings showed green, brown, or red drainage. The treatment nurse and CNAs acknowledged the resident felt warm, but the charge nurse (LVN) initially stated there was no indication the resident was in pain or needed vital signs assessed and only checked the resident’s temperature after being prompted by the surveyor. The LVN reported a normal temperature using a contactless thermometer, was unsure if the resident had any pain medication orders, and did not initially perform a direct pain assessment. Subsequent interviews revealed that the wound care NP had observed increased necrotic tissue and odor in the sacral wound the prior week and that the resident had been frequently combative, refusing wound care by kicking and biting, but this behavior had not been considered as a possible reaction to pain. CNAs later described the resident’s facial expressions and reactions during repositioning as indicating pain, while the LVN reported feeling pressured and nervous during the surveyor’s questioning and could not clearly describe having assessed the resident for pain during her shift. The resident’s responsible party stated they had not been informed of wound odor, infection concerns, or antibiotic orders and believed the resident was receiving pain and fever medications, later expressing shock upon reviewing video that showed wound care being attempted without medication. The facility’s own pain assessment and management policy stated that residents should be assessed for pain at admission and ongoing, monitored for pain with changes in condition, and that procedures such as moving or wound care can cause pain. It also directed that pain management interventions be consistent with the resident’s goals and documented in the care plan, and that underlying causes of pain, including skin/wound conditions like pressure ulcers, be addressed. In this case, the resident with multiple pressure injuries and ongoing wound care had no pain care plan, no documented pain assessment using appropriate tools for severe dementia, and no administration of ordered PRN pain medication in the weeks preceding the observed event, despite clear non-verbal signs of pain during wound care attempts. These actions and omissions led surveyors to determine that the facility failed to ensure pain was assessed and treated prior to wound care, resulting in the resident crying out and exhibiting pain behaviors when touched or moved.
Removal Plan
- Amend treatment orders to require pain evaluation prior to treatments and medication if indicated upon re-admission.
- Provide additional 1:1 education to CNA A, CNA B, LVN A, and the facility treatment nurse specific to issues identified in the preliminary fact analysis.
- Nursing leadership (DON/designees) to conduct facility rounds on all residents to ensure no unreported or undocumented changes in pain levels; audit all wound care orders to ensure pain management orders are present as indicated.
- Complete house-wide pain assessments; communicate any reported pain to the charge nurse for medication administration if indicated and complete follow-up assessment to ensure effectiveness.
- Re-educate licensed nurses on change in condition, pain assessment and management, administering pain medications, and the pain-clinical protocol (including identifying situations where increased pain may be anticipated such as wound care, ambulation, repositioning, and reviewing the critical element pathway for pain recognition and management).
- Re-educate all non-licensed nursing staff on recognizing change in condition/status including changes in pain levels and proper reporting using STOP AND WATCH Alert in PCC/point-of-care documentation and/or direct communication to the charge nurse; re-educate staff not working prior to their next scheduled shift.
- Educate the Facility Administrator and DON by the Divisional President of Operations on standards of care, pain management, and quality oversight.
- Validate staff education via completion of a quiz and acknowledgement covering recognition of changes in condition, proper notification procedures, and pain assessment and management.
- Review and validate the pain assessment and management policy to ensure alignment with regulatory requirements (no changes required).
- Implement monitoring: change in condition/pain assessment audits (review 24-hour summary report and nurse progress notes; ensure changes are reported to the provider and documented; ensure pain assessments are completed prior to treatments); review audit results in IDT/QAPI meetings and address issues immediately, including provider communication.
Unsecured Mechanical Lifts Left Unlocked in Resident Hallway
Penalty
Summary
The deficiency involves the facility’s failure to keep the environment as free of accident hazards as possible in the hallway adjacent to the 300 Hall, specifically related to unsecured mechanical lifts. Surveyors repeatedly observed three mechanical lifts parked in this hallway that were unlocked and unsecured on multiple occasions over three consecutive days at various times. These observations showed that the lifts remained in an unsecured state while not in use, in an area used for storing and charging them. During interviews, an RN assigned to the 300 Hall stated she was unaware that the three mechanical lifts parked in the adjacent hallway were unlocked and unsecured, despite being stationed at the nearby nurses’ station. She reported having received in‑service training on mechanical lift safety and storage but could not recall when the training occurred. The RN acknowledged that mechanical lifts were supposed to be locked when not in use and confirmed that the three lifts observed were the only ones she used for residents and that they were stored in that hallway to be charged when not in use. She also stated that she typically did not check the parked lifts to verify they were locked and secured. A CNA assigned to the same hall similarly reported being unaware that the three mechanical lifts were unlocked and unsecured, despite also having received in‑service training on mechanical lift safety and storage and being unable to recall when that training last occurred. The DON stated she was unaware that the three lifts had been left unlocked and unsecured over the three days of observation and confirmed her expectation that all mechanical lifts be locked when not in use. The DON stated that all staff had been educated on proper mechanical lift usage and safety but could not recall when the last in‑service training occurred. The DON and Administrator both reported that the facility did not have a policy addressing accidents and hazards related to mechanical lift safety and storage, and the existing “Total Mechanical Lift” policy did not contain information on accidents and hazards related to lift safety and storage.
Food Storage, Labeling, and Temperature Monitoring Deficiencies in Kitchen
Penalty
Summary
Surveyors identified a deficiency in the facility’s food storage and handling practices in the main kitchen. During an observation of the walk-in refrigerator, they found a zip-top bag containing meat slices that was not fully sealed and exposed to air. They also observed one gallon container of sauce with black drippings on the handle and one jar of sauce with yellow, dried drippings around the rim. A container held approximately ten overripe whole bananas with black peels, and three whole eggs were left uncovered and exposed to air in an unlabeled and undated bowl. Additionally, temperature logs for two reach-in refrigerators and one reach-in freezer were missing the PM shift temperature checks and signatures for a specific date. In interviews, dietary staff, the Dietary Manager, and the Administrator confirmed that these conditions were inconsistent with facility policies and expected practices. Dietary staff stated that temperature logs were to be completed at the start and end of each shift by cooks and dietary aides, and that the Dietary Manager was responsible for ensuring completion. They explained that eggs should be returned to their original container or stored sealed, labeled, and dated; overripe bananas should be discarded; zip-top bags should be fully sealed; and jars and gallon containers should be wiped down after each use. The Dietary Manager and Administrator reiterated that all open food must be securely covered, labeled, and dated, and that fruits and vegetables showing visible damage or rot should be discarded, consistent with written facility policies on food storage and dietary food service personnel responsibilities.
Failure to Follow Physician Orders for Lymphedema Leg Wraps and Accurate Documentation
Penalty
Summary
The deficiency involves the facility’s failure to provide treatment and care in accordance with physician orders and professional standards of practice for one resident with lymphedema. The resident was an adult male with multiple diagnoses including cardiac arrhythmia, musculoskeletal symptoms, osteitis deformans of multiple sites, eye and adnexa disorder, lymphedema, major depressive disorder, prostate disorder, chronic pain, hypokalemia, COPD, muscle weakness, lack of coordination, epilepsy with complex partial seizures, unsteadiness on feet, and other gait and mobility abnormalities. His Quarterly MDS showed a BIMS score of 15, indicating intact cognition, and he was dependent for toileting hygiene, showering/bathing, and personal hygiene. Physician orders on the March MAR included ace wraps to both lower extremities every morning and removal every evening, along with edema checks every shift. On the survey date, record review of the March MAR showed that the charge nurse had documented completion of the resident’s morning leg wrap treatment, but when the surveyor reviewed the resident at 11:21 a.m., he was observed sitting in his wheelchair with his legs not wrapped. At 11:50 a.m., the MAR still reflected that the treatment was completed, despite the wraps not being in place. The resident reported he had severe leg swelling due to lymphedema and stated his legs were supposed to be wrapped daily, but the last time they had been wrapped was about a week prior. He stated that whether his call light requests for treatment were answered depended on who responded, and that staff sometimes did not return to complete his care, which made him feel bad. In interviews, Charge Nurse A acknowledged that it was not normal nursing practice to document treatment before completion and stated that the resident normally received leg wraps after his shower, but that morning the resident had not yet had a shower. CNAs provided differing accounts: one CNA stated the wraps were always on during bed baths but did not bathe the resident that day; another CNA stated that sometimes the resident’s legs were wrapped and sometimes not, that his legs were not wrapped that day, and that she had given him a bed bath that morning; a third CNA stated she had never seen his legs unwrapped. The NP explained that the purpose of the wraps was to enhance circulation due to lymphedema. The DON confirmed the resident had bilateral leg wrap orders in the morning and removal in the evening, and that she was informed around midday that his legs were not wrapped. The Administrator stated she knew the resident’s legs were wrapped but did not know why, and both the DON and Administrator stated that documentation of treatment should occur after the treatment is performed, consistent with the facility’s documentation policy, which prohibits false information in the medical record.
Failure to Accurately Assess, Care Plan, and Treat Pressure Ulcers for Multiple Residents
Penalty
Summary
The deficiency involves the facility’s failure to provide pressure ulcer care consistent with professional standards, including accurate assessment, staging, measurement, care planning, and implementation of ordered treatments for multiple residents with pressure injuries. For one resident with hemiplegia, vascular dementia, incontinence, low body weight, and an admission Braden score indicating risk, the facility did not consistently identify and document all existing wounds. Her care plan listed only a left heel pressure wound and omitted a sacral wound. Weekly skin assessments from late January through March repeatedly failed to document the sacral wound after its initial identification, and heel wounds were inconsistently documented without required measurements or staging. On several dates, the weekly skin assessment was left blank or lacked measurements, despite physician documentation that the left heel wound progressed from Stage 3 to Stage 4 with increasing size. The treatment administration record (TAR) also showed missing documentation of ordered wound treatments to the sacrum and left heel on multiple dates, with no corresponding nursing notes indicating that care was provided. A second resident with hemiplegia, vascular dementia, diabetes, malnutrition, peripheral vascular disease, incontinence, and significant weight loss was identified as at risk for pressure ulcers but initially had no documented pressure wounds. Her care plan, last updated the previous year, addressed only potential for pressure ulcer development and other skin integrity risks, and did not reflect a current sacral pressure wound. However, physician orders and TAR entries showed daily treatment to a sacral wound, and weekly skin assessments documented a sacral wound beginning in mid-February. These assessments frequently lacked staging and, at times, lacked complete measurements. Over several weeks, documentation showed the sacral wound increasing in size and evolving from MASD to an unstageable wound and then to a Stage 4 pressure injury requiring surgical debridement of devitalized tissue, including subcutaneous tissue, muscle fascia, and tendon. Despite this progression and ongoing wound physician involvement, the resident’s care plan was not updated to reflect the current pressure injury and specific wound care interventions. A third resident with dementia, Alzheimer’s disease, muscle weakness, incontinence, and an initially non-risk Braden score that later declined to moderate risk had an unstageable sacral pressure ulcer present on admission and MASD. Her care plan included potential for pressure ulcer development, an unstageable sacral pressure ulcer related to immobility, and a wound infection requiring oral antibiotics. Physician orders directed weekly skin assessments and specific daily and evening wound treatments to the sacral area. However, the March TAR showed multiple dates where ordered sacral wound treatments and topical medication for left upper buttock redness were not documented as given, and nursing progress notes did not show that wound care was provided on those dates. Weekly skin assessments for this resident were inconsistent, with several assessments in early January documented as refused or limited, alternating between noting arm discoloration and no skin issues, and later assessments intermittently omitting the sacral wound or lacking measurements and staging. Wound physician notes documented an unstageable sacral pressure injury with rapid clinical decline and later a Stage 3 pressure injury that had increased in size, but these changes were not consistently mirrored in the facility’s weekly skin assessment documentation. Interviews with nursing staff and leadership further described systemic issues contributing to the deficiency. The treatment nurse stated she could not stage wounds and relied on the DON or wound physician for staging, and that she was responsible for updating care plans when new pressure injuries were identified, though she was unsure of the required timeframe. She also reported that she performed nearly all weekly skin assessments for approximately 96 residents Monday through Thursday, with no assessments scheduled on Fridays unless there was a new admission, and that wound measurements were typically taken only when the wound physician visited, after which she transferred his measurements into the weekly skin assessments. The DON and ADON indicated that the treatment nurse was responsible for all wound care planning, weekly skin assessments, and ensuring documentation, and acknowledged that missing or inconsistent wound measurements and documentation on weekly skin assessments would prevent the facility from determining whether wounds were improving or worsening. Facility policies required full assessment and documentation of pressure ulcers, including location, stage, length, width, depth, exudate, and necrotic tissue, as well as complete wound care documentation, but the records for these three residents showed repeated omissions and inconsistencies in assessment, staging, measurement, care planning, and documentation of ordered treatments.
Failure to Ensure Accessible Call Lights for Multiple Residents
Penalty
Summary
Surveyors identified a deficiency in the facility’s failure to reasonably accommodate resident needs and preferences by not ensuring that call lights were accessible to four residents reviewed. For one male resident with a skull fracture, a baseline MDS showing he was a fall risk and unable to complete the BIMS interview, and a care plan indicating he required assistance with ADLs, observation showed he was lying in bed with his call light positioned at the head of the bed, out of his reach. A second male resident, with diagnoses including need for assistance with personal care, stroke, and dysphagia, and a quarterly MDS indicating he was unable to complete the BIMS interview, had a care plan intervention specifying that his call light should be within reach; however, observation found him lying in bed with his call light on the floor, out of reach. A third resident, a female with lack of coordination, unsteadiness on her feet, repeated falls, and severe cognitive impairment (BIMS score of 1), had a care plan intervention to ensure her call light was within reach, yet she was observed lying in bed with her call light placed on her roommate’s bed. A fourth male resident with right-sided paralysis, intact cognition (BIMS 14), and a care plan identifying him as a fall risk with an intervention to keep his call light within reach, was observed lying in bed with his call light on the nightstand, out of reach. During interviews, a CNA, an LVN, and the DON each stated that call bells should always be within residents’ reach and that all staff are responsible for ensuring this, and acknowledged that lack of accessible call bells could result in accidents, falls, avoidable injuries, delayed care, and unmet needs. The facility’s written policy on call lights required staff to place the call device within the resident’s reach before leaving the room.
Failure to Maintain Clean Resident Rooms and Hallway Handrails
Penalty
Summary
Surveyors identified a deficiency in the facility’s failure to provide a safe, clean, comfortable, and homelike environment, as required by the facility’s Resident Rights policy. During observations on the 300 and 400 halls, surveyors noted that handrails contained debris, including a piece of tissue with a red and brownish substance on the 300 hall and candy wrappers, gum, clear plastic materials, and large pieces of paper wedged between the rails on the 400 hall. Multiple resident rooms on these halls were found with unclean and unsanitary conditions. Several bathrooms had brownish or grayish stains in the corners of the floors and around toilets, as well as dark stains along floor edges, in corners, and in showers. Room floors showed built-up dirt near closet doors, door frames, and along floor edges, with brownish or dark stains near beds and walls. Additional observations revealed that air conditioning unit vents and filters in several rooms had black grime or thick dust accumulation. In multiple rooms, sharps containers used for needle disposal had used, dirty or disposable gloves and pieces of trash placed on top of them. During interviews, the Administrator stated that housekeeping services were provided seven days a week, with cleaning in the morning and evening, and that housekeeping was expected to thoroughly clean resident rooms and facility areas. A housekeeper assigned to the 300 and 400 halls confirmed responsibility for cleaning entire rooms, bathrooms, floors, and wiping down handrails, stating that handrails were wiped at least once a week and acknowledging that the observed conditions were a health hazard. The Housekeeping Supervisor confirmed that housekeeping and floor technicians were responsible for cleaning hallways, floors, handrails, entire rooms, bathrooms, and air conditioning units, and acknowledged that not thoroughly cleaning rooms and handrails could cause an infection.
Improper Storage and Maintenance of Oxygen and Nebulizer Equipment
Penalty
Summary
Surveyors identified that the facility failed to provide respiratory care consistent with professional standards, physician orders, and the infection prevention and control program for three residents receiving oxygen and nebulizer treatments. For a male resident with COPD, record review showed physician orders to change tubing, clean filters, and change the O2 water bottle and nebulizer kit weekly on night shift every Saturday. However, observation revealed that his nasal cannula connected to the oxygen concentrator and his nebulizer mask connected to the nebulizer machine were not bagged or labeled with a date when not in use. For a female resident with asthma, physician orders directed weekly changes of tubing, filter cleaning, and O2 water bottle changes, but observation showed her nasal cannula connected to the oxygen concentrator was not bagged or labeled, and an oxygen humidifier bottle left on the nightstand was only one-quarter full, cracked, and dated from an earlier date. A female resident with COPD had physician orders to change tubing, clean filters, and change the O2 water bottle and nebulizer kit weekly, as well as orders to obtain and record pulse, O2 saturation, treatment minutes, and lung sounds in relation to nebulizer treatments. Observation found that her nasal cannula connected to the oxygen concentrator and nebulizer mask connected to the nebulizer machine were not bagged or labeled with a date when not in use. Staff interviews with a CNA, an LVN, and the DON confirmed that facility practice and expectations were for oxygen tubing and nebulizer masks to be bagged and dated when not in use, with bags changed weekly or as needed, and for humidifier bottles to be changed regularly. The DON stated that failure to follow these practices could be an infection control issue leading to serious health consequences. The facility’s written Infection Prevention and Control Program policy emphasized decreasing infection risk, recognizing infection control practices during care, and ensuring compliance with infection control regulations, which was not followed in these observed instances.
Medication Administration, Monitoring, and Storage Failures During Med Pass
Penalty
Summary
The deficiency involves the facility’s failure to provide pharmaceutical services that ensured accurate acquiring, receiving, dispensing, and administering of medications and biologicals for all 10 residents reviewed for pharmacy services. Record reviews showed that multiple residents had active physician orders for medications to treat conditions such as Type 2 diabetes, dementia, end-stage renal disease, hypertension, heart failure, schizophrenia, bipolar disorder, hypothyroidism, seizures, neuropathy, and pain. These medications included antihypertensives (such as amlodipine, hydralazine, metoprolol, benazepril, nifedipine), anticoagulants (Eliquis), antidiabetics (metformin, insulin), antipsychotics (olanzapine, quetiapine), anticonvulsants (levetiracetam), thyroid replacement (levothyroxine), heart failure medications (furosemide, carvedilol, isosorbide dinitrate), and others such as gabapentin, baclofen, galantamine, and lidocaine patches. During observation of a morning medication pass, surveyors noted that Med Tech F had not finished passing morning medications on two hallways between 10:15 a.m. and 11:14 a.m., even though those medications were scheduled for 8:00 a.m. and 9:00 a.m. This meant that residents’ medications were administered more than one hour after their scheduled administration times, contrary to the facility’s stated one-hour before or after administration window. Interviews with Med Tech F, LVN A, and the DON confirmed that facility practice and policy required medications to be given at the ordered times within that window to maintain effectiveness and comply with physician orders. The facility also failed to follow required procedures related to medication parameters and storage. Med Tech F and LVN A stated that medications with blood pressure check parameters required a blood pressure reading before dispensing the medication into a cup, but the report states the facility failed to check one resident’s blood pressure before dispensing medication. Additionally, observations and interviews revealed that the Med Pass liquid nutritional supplement, described as milk-based, was not kept refrigerated or on ice during medication administration, despite manufacturer directions and facility protocol requiring it to be refrigerated or kept on ice. Further, review of insulin storage on three halls showed that 12 of 14 insulin vials were not dated with the date of first use, even though LVN A, LVN B, and the DON stated that facility policy required insulin vials to be dated when opened and discarded after a specified period (generally 28–30 days). These failures placed residents at risk for receiving medications outside ordered time frames and using insulin vials without a known open date. Facility policy and procedure for medication administration (Policy Number 7C) required that medications be administered as prescribed by the resident’s physician, in accordance with written orders and the resident’s service plan, and that routine medications be administered per facility time ranges unless otherwise specified. The policy also required that medications be recorded on the MAR, that resident identification be verified prior to administration, and that medications be administered according to the dosage schedule on the MAR. Staff interviews confirmed awareness of these requirements, including the need to date insulin vials upon opening and to maintain proper storage conditions for nutritional supplements. Despite this, the observed late medication administration, failure to check blood pressure before dispensing certain medications, failure to keep Med Pass on ice or refrigerated, and failure to date insulin vials demonstrated noncompliance with the facility’s own medication administration and pharmaceutical services procedures for the residents reviewed.
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