Spring Valley Health And Rehab Center
Inspection history, citations, penalties and survey trends for this long-term care facility in Spring Valley, Wisconsin.
- Location
- S830 - Westland Dr, Spring Valley, Wisconsin 54767
- CMS Provider Number
- 525466
- Inspections on file
- 22
- Latest survey
- December 4, 2025
- Citations (last 12 mo.)
- 14
Citation history
Health deficiencies cited at Spring Valley Health And Rehab Center during CMS and state inspections, most recent first.
The facility's abuse, neglect, and exploitation policy referenced Nebraska regulations and contact information instead of Wisconsin's, and this incorrect policy was used for staff training and reporting guidance. The NHA confirmed the error and that the policy was likely intended for another facility, with no other policies used for staff education on this issue.
The facility failed to maintain a safe environment, resulting in falls and injuries for several residents. Two residents suffered major injuries due to falls, with care plans not updated and post-fall assessments not conducted. Other residents also experienced falls without proper interventions. Additionally, wet floors were left without warning signs, and a resident traveled on a busy highway in a power wheelchair without a safety assessment. These deficiencies highlight inadequate supervision and environmental safety measures.
The facility failed to follow food safety and hygiene standards, affecting all residents. Expired and undated food was found in the refrigerator, and food distributed to residents' rooms was uncovered. Staff did not adhere to proper hand hygiene or use hair restraints as required. The Culinary Director acknowledged these practices did not meet facility policies.
The facility failed to establish a comprehensive Infection Control Program, leading to deficiencies such as inadequate water management to prevent Legionella, lack of infection tracking during outbreaks, and improper implementation of Enhanced Barrier Precautions. Staff were observed not following proper PPE protocols, and a nurse did not adhere to infection control practices during wound care. Interviews with staff revealed a lack of oversight and management in infection control practices.
A CNA in an LTC facility was observed applying Nystatin powder to a resident's skin, contrary to the facility's policy that only nurses should administer medications. The resident confirmed this was a common practice, and the CNA admitted to having no formal training. The DON acknowledged that this was against the expected protocol.
A resident with multiple vertebral fractures and a traumatic brain injury did not receive appropriate spinal precautions as per their care plan. Staff failed to perform log rolling during repositioning and did not ensure the resident wore a TLSO brace when the head of the bed was elevated above 30 degrees. Observations showed the resident without the brace and the head of the bed elevated beyond the prescribed limit. The Kardex lacked specific guidance on bed mobility, and the Director of Nursing was unaware of these issues.
Two residents in the facility did not receive adequate pressure ulcer care and prevention. One resident developed and reoccurred pressure injuries on the left heel and toes, with care plans not updated and repositioning not encouraged. Observations showed improper use of pressure-relieving devices. Another resident was admitted with a stage 3 pressure injury, and the facility failed to protect and reposition them adequately, with inconsistent wound assessments. The Director of Nursing acknowledged the lack of proper weekly assessments.
A resident with multiple fractures and a traumatic brain injury experienced significant weight loss due to the facility's failure to monitor and document weight as per physician orders. Despite interventions like health shakes and appetite stimulants, the facility did not weigh the resident weekly, and no weights were recorded from admission. The facility attempted to use Mid Arm Circumference (MAC) as an alternative measure without a formal process. Staff interviews revealed a lack of awareness and understanding of weight monitoring procedures.
The facility failed to document a rationale for the extended use of PRN lorazepam for two residents, beyond the 14-day limit. One resident, with multiple diagnoses including anxiety disorder, had lorazepam administered twice in June without a documented reason for its continued use. Another resident had a PRN order for lorazepam every 2 hours for anxiety, but the facility could not provide adequate documentation to justify the extended use. The DON acknowledged the lack of proper rationale and expected a more detailed explanation from the physician.
An incident involving a cognitively impaired female resident and a male resident with intact cognition highlighted deficiencies in safeguarding measures. The male resident was found in the female resident's room on two occasions, engaging in inappropriate behavior. Despite the female resident's severe cognitive impairment and inability to consent, the facility did not implement immediate safety measures, conduct an investigation, notify the police promptly, or assess the residents' capacity to consent. The female resident had a BIMS score of 3, indicating severe cognitive impairment, while the male resident had a BIMS score of 15, indicating intact cognition. The facility's actions led to a finding of immediate jeopardy due to the significant risk of harm.
The facility did not ensure CNAs received annual performance reviews, affecting four CNAs employed for over a year to more than three years. The Regional Director of Operations confirmed that no yearly performance reviews had been conducted for any employees, potentially impacting all 38 residents.
The facility failed to conduct and document a current facility-wide assessment to determine the necessary resources for resident care during day-to-day operations and emergencies. The provided assessment was outdated, with data from as far back as 2017, and lacked specific information on the current resident population, staff competencies, and other critical factors.
The facility failed to ensure that mandatory staffing data submitted to CMS was complete, accurate, and auditable. The PBJ Staffing Data Reports indicated a lack of 24-hour licensed nursing coverage on specified dates, but facility records showed coverage was present. The data was submitted by the corporate office, and the inaccuracy was confirmed by the Regional Director of Operations.
The facility failed to report allegations of sexual abuse involving two residents to the State Agency and law enforcement within the required timeframe. On two occasions, a CNA found a male resident in compromising situations with a female resident who has severe cognitive impairment. The facility did not assess the ability to consent and did not report the incidents within the mandated 2-hour window.
The facility failed to thoroughly investigate allegations of abuse involving two residents. Despite finding one resident in compromising situations with another cognitively impaired resident on two occasions, the facility did not conduct timely and thorough investigations as required by their policy.
The facility failed to ensure that two CNAs received the required 12 hours of in-service training each year. Despite multiple requests, the facility provided unreadable documentation, making it impossible to verify the training hours. This deficiency has the potential to affect the quality of care for all 38 residents.
Abuse Policy References Incorrect State Regulations
Penalty
Summary
The facility failed to develop and implement an Abuse, Neglect, and Exploitation policy that was compliant with the appropriate state regulations. The policy in use referenced Nebraska reporting regulations and contact information, rather than those for Wisconsin, where the facility is located. This policy was used for staff training and guidance on reporting abuse, neglect, and exploitation, despite the incorrect state references. The Nursing Home Administrator (NHA) confirmed that the policy originated from a management company and was likely intended for a different facility in another state. During interviews, the NHA acknowledged that the facility relied on this incorrect policy and Relias training for staff education regarding abuse and neglect. The surveyor verified that, in practice, self-reports were being made to the correct Wisconsin authorities, but the written policy and training materials did not reflect the correct state requirements. No other policies were identified as being used for staff education on this topic.
Deficiencies in Fall Prevention and Environmental Safety
Penalty
Summary
The facility failed to ensure a safe environment for residents, leading to multiple incidents of falls and injuries. Two residents, identified as R26 and R31, experienced falls resulting in major injuries, including a right shoulder fracture and a compression fracture of the C7 vertebra, respectively. Despite being assessed as at risk for falls, their care plans were not updated with new interventions after previous falls, and post-fall assessments were not conducted. This lack of action contributed to subsequent falls and injuries. Additionally, other residents, including R6 and R2, also experienced falls without proper post-fall assessments or updates to their care plans. R2 had multiple falls over several months, with only one documented interdisciplinary team review and no updated interventions for most incidents. The facility's failure to implement and document appropriate fall prevention strategies placed these residents at risk for further harm. The facility also neglected to address environmental hazards, as observed with wet floors in several residents' rooms without proper signage to warn of the danger. Furthermore, a resident, R14, was allowed to leave the facility and travel on a busy highway in a power wheelchair without a safety assessment or care plan in place. This oversight highlights the facility's inadequate supervision and failure to maintain a safe environment for its residents.
Deficiencies in Food Safety and Hygiene Practices
Penalty
Summary
The facility failed to adhere to professional standards for food service safety, affecting all 33 residents. Observations revealed that expired and undated food items were stored in the refrigerator, contrary to the facility's policy requiring leftovers to be labeled, dated, and discarded within seven days. The Culinary Director acknowledged that opened foods should be dated and discarded after five days, but several items, including diced pineapple, potatoes, pudding, poke cake, ham, and undated lobster meat, were found in the refrigerator past this timeframe. Additionally, food distributed to residents' rooms was not covered, exposing it to potential contamination. The Culinary Director confirmed that food should be covered when transported outside the dining area, but no policy was provided to support this practice. The facility also failed to ensure proper hand hygiene and use of hair restraints among staff. Dietary Aide F was observed serving breakfast with a hair net that did not fully cover their hair, and a CNA was seen preparing a breakfast tray without a hair net. Furthermore, Dietary Aide F was observed handling food with gloves without washing hands before donning them, and subsequently touching various items with the same gloves, leading to potential contamination. The Culinary Director acknowledged that the observed practices did not align with the facility's policies on hand hygiene and glove use.
Infection Control Deficiencies in LTC Facility
Penalty
Summary
The facility failed to establish a comprehensive Infection Control Program, which resulted in several deficiencies affecting both residents and staff. The facility lacked a clear water management process to prevent Legionella transmission, as evidenced by the absence of maintenance records, inspections, or flushing of areas prone to stagnation. The Water Management Plan was not individualized to the facility's water systems and did not include a flow diagram or risk assessment. Additionally, the facility did not have a tracking program for early detection of infections during outbreaks, such as COVID-19 and Norovirus, leading to incomplete and inconsistent surveillance logs. The facility also failed to implement Enhanced Barrier Precautions (EBP) for residents with wounds or indwelling medical devices. Certified Nurse Assistants (CNAs) were observed entering EBP rooms without proper Personal Protective Equipment (PPE) and not sanitizing equipment like Hoyer lifts after use. Furthermore, a Registered Nurse (RN) did not adhere to appropriate infection control practices during wound care, failing to change gloves or perform hand hygiene between tasks, and using contaminated gloves to handle clean supplies. Interviews with facility staff, including the Director of Nursing (DON) and the Infection Control Nurse, revealed a lack of proper infection control management and oversight. The DON acknowledged the deficiencies and attributed them to staff turnover, while the Infection Control Nurse confirmed the failure to follow established policies and procedures. These lapses in infection control practices have the potential to affect all residents in the facility.
Unqualified Staff Administering Medication
Penalty
Summary
The facility failed to ensure that prescription medications were administered by qualified staff, as observed by a surveyor. A Certified Nursing Assistant (CNA) was seen applying Nystatin powder, a prescription antifungal medication, to a resident's abdominal folds and groin area. This action was not in compliance with the facility's policy, which requires that only nurses administer such medications. The resident confirmed that CNAs typically applied the powder when assisting them out of bed, indicating a routine practice that deviated from the expected protocol. The surveyor's review of the resident's medical record revealed a physician's order for the Nystatin powder to be applied topically twice a day to the abdominal folds. However, the CNA involved admitted to having no formal training in administering the medication. The Director of Nursing confirmed that the expectation was for nurses, not CNAs, to administer the Nystatin powder, highlighting a clear breach in protocol and training within the facility.
Failure to Follow Spinal Precautions for Resident
Penalty
Summary
The facility failed to provide appropriate spinal precautions and treatment for a resident, identified as R21, who was admitted with multiple vertebral fractures and a traumatic brain injury. R21's care plan required log rolling for bed mobility and the use of a thoracic-lumbar-sacral orthosis (TLSO) brace when the head of the bed was elevated above 30 degrees. However, observations revealed that staff did not adhere to these precautions. R21 was observed without the TLSO brace while the head of the bed was elevated beyond the prescribed limit, and staff did not perform log rolling during repositioning. Interviews with R21 and staff indicated a lack of compliance with the prescribed spinal precautions. R21 acknowledged not wearing the brace due to discomfort and weight loss, and the brace was found stored improperly in the room. Certified Nurse Assistants (CNAs) were observed repositioning R21 without log rolling, contrary to the care plan and physician orders. Additionally, the Kardex, which staff relied on for care instructions, lacked specific guidance on bed mobility for R21. The Director of Nursing (DON) was unaware of the non-compliance with the head of bed elevation and the absence of log rolling. The DON confirmed that the Kardex should have included the necessary precautions and acknowledged that a nurse had improperly discontinued the TLSO brace without appropriate physician orders. The facility's failure to follow the care plan and physician orders resulted in a deficiency in maintaining R21's highest practicable level of physical well-being.
Inadequate Pressure Ulcer Care and Prevention
Penalty
Summary
The facility failed to provide adequate pressure ulcer care and prevention for two residents, R2 and R187, leading to deficiencies in their treatment. R2 developed pressure injuries on the left heel and right great toe, which reoccurred, and a new pressure injury on the left great toe. The care plan for R2 was not updated since August 2023, and R2 was not repositioned or encouraged for pressure relief as needed. Observations revealed that R2's shoes were on while in a recliner, with no pillow to float the heels, and Podus boots were not applied as required. Additionally, there was a lack of comprehensive documentation and assessment of R2's pressure injuries, and wound care orders were not consistently followed. R187 was admitted with a stage 3 pressure injury to the left posterior thigh. The facility did not ensure proper protection and repositioning for R187, and there were inconsistent assessments of the wounds. Observations showed R187 lying in bed with pressure applied to the buttocks, and scattered open areas were noted on the posterior thighs and buttocks. The documentation lacked comprehensive assessments and updates to the physician regarding the pressure injuries. The Director of Nursing acknowledged that weekly assessments were not completed adequately for R187. The facility's failure to adhere to professional standards of practice for pressure injury care and prevention resulted in inadequate treatment and monitoring of pressure injuries for both residents. The lack of updated care plans, consistent repositioning, and comprehensive documentation contributed to the deficiencies observed by the surveyors.
Failure to Monitor Nutritional Status and Weight Loss
Penalty
Summary
The facility failed to ensure acceptable parameters of nutritional status to maintain the usual body weight for a resident, identified as R21, who was reviewed for nutritional status. R21 was admitted with multiple fractures and a traumatic brain injury, requiring total assistance and being bedbound. Despite physician orders for regular weight monitoring, the facility did not weigh R21 weekly as required, and no weights were recorded from the time of admission until the survey. The lack of weight monitoring led to a significant weight loss that was not appropriately assessed or documented. R21's care plan included interventions for nutrition and hydration, but the facility did not follow through with the necessary documentation and monitoring. The dietician's notes indicated a poor appetite and suggested the use of health shakes and an appetite stimulant, but the facility failed to obtain regular weights to assess the effectiveness of these interventions. The facility attempted to use Mid Arm Circumference (MAC) as an alternative measure of weight status, but there was no formal process or documentation to support this practice. Interviews with staff revealed a lack of awareness and understanding of the procedures for monitoring R21's weight. The Director of Nursing (DON) was unaware of the MAC practice and admitted that the staff had not been properly measuring or documenting R21's weight. The DON also acknowledged that the facility had not weighed R21 at all during the entire stay, highlighting a significant oversight in the care and monitoring of R21's nutritional status.
Failure to Document Rationale for Extended PRN Lorazepam Use
Penalty
Summary
The facility failed to ensure that two residents, identified as R16 and R31, were free from unnecessary medications, specifically regarding the use of lorazepam prescribed on a PRN basis beyond the 14-day limit without documented rationale. R16, who was admitted with diagnoses including chronic obstructive pulmonary disease, heart failure, anxiety disorder, and schizophrenia, had a PRN order for lorazepam starting on 04/04/2024, with an end date of 10/03/2024. The medication was administered twice in June, but there was no documented rationale for its continued use beyond the 14-day limit. A physician's signature was present on a faxed communication from the facility, but it lacked a response or reason for the extended PRN order. Similarly, R31 had a PRN order for lorazepam every 2 hours for anxiety until 12/09/2024. When the surveyor requested a rationale for the extended use, the Director of Nursing (DON) B could only provide a prescription with a diagnosis of anxiety, without further documentation to justify the extended PRN use. During an interview, DON B acknowledged the lack of a proper rationale and stated that they would have expected a more detailed explanation from the physician. This oversight indicates a failure in the facility's medication management practices, particularly in ensuring compliance with regulations regarding the use of psychotropic medications.
Deficiency in Protecting Cognitively Impaired Resident from Sexual Abuse
Penalty
Summary
The report details a concerning deficiency in protecting a resident from sexual abuse within the facility. The incident involved a cognitively impaired female resident (R1) and a male resident (R2) with intact cognition. On two separate occasions, R2 was found in R1's room engaging in inappropriate behavior, including exposing himself and attempting sexual contact with R1. Despite R1's severe cognitive impairment and incapacity to consent, the facility failed to implement immediate safety measures to prevent further abuse. The facility did not conduct an investigation, notify the police promptly, or assess the residents' capacity to consent to a sexual relationship. R1's medical history indicated diagnoses of Alzheimer's disease, disorientation, and depression, with a Brief Interview for Mental Status (BIMS) score of 3 out of 15, indicating severe cognitive impairment. R2, on the other hand, had diagnoses of Parkinson's disease, Alzheimer's disease, and hallucinations, with a BIMS score of 15 out of 15, indicating intact cognition. Despite R1's vulnerability and incapacity to consent, the facility did not take appropriate steps to prevent the sexual abuse from occurring, leading to a finding of immediate jeopardy. The facility's failure to protect residents from sexual abuse not only violated the residents' rights but also created a significant risk of harm. The lack of appropriate interventions, timely notification to authorities, and failure to assess the residents' capacity to consent highlight serious deficiencies in the facility's protection measures. The incidents involving R1 and R2 underscore the critical importance of implementing robust safeguards to prevent abuse and ensure the safety and well-being of all residents, especially those who are cognitively impaired and vulnerable to exploitation.
Lack of Annual Performance Reviews for CNAs
Penalty
Summary
The facility did not ensure Certified Nursing Assistants (CNAs) received a performance review every 12 months for four CNAs reviewed. Specifically, CNA H, CNA M, CNA N, and CNA O did not have documented annual performance reviews despite being employed for periods ranging from over a year to more than three years. On a specific date, a random sample of CNAs was selected for review, and it was found that none of the CNAs had completed annual performance reviews. The Regional Director of Operations confirmed that the facility had not conducted yearly performance reviews for any employees for quite some time. This deficiency had the potential to affect all 38 residents residing in the facility.
Outdated Facility-Wide Assessment
Penalty
Summary
The facility did not conduct and document a facility-wide assessment to determine the necessary resources to care for its residents competently during both day-to-day operations and emergencies. The assessment provided was outdated, with the most recent review dates being February 2022 and March 2023, but the data within the assessment was from as far back as 2017. The assessment included outdated statistics and did not reflect the current census trends, staffing needs, or rehospitalization data. Additionally, the assessment lacked specific information on the current resident population, staff competencies, physical environment, and other critical factors necessary for a comprehensive facility assessment. During an interview, the Regional Director of Operations acknowledged that the provided assessment needed to be updated to a different format. However, the surveyor noted that the current assessment did not reflect the facility's current population or the resources needed to care for the residents. The facility failed to review and update the assessment as necessary and at least annually, which has the potential to affect all 38 residents in the facility.
Inaccurate Staffing Data Submission
Penalty
Summary
The facility did not ensure that mandatory staffing data submitted to CMS for FY Quarter 4, 2023, and FY Quarter 1, 2024, was complete, accurate, and auditable. The Payroll-Based Journal (PBJ) Staffing Data Reports indicated that the facility failed to have licensed nursing coverage 24 hours per day on specified dates. However, upon review, the facility's timecard sheets and daily schedule sheets showed that there was licensed nursing coverage on all the specified dates. The Regional Director of Operations (RDO) confirmed that the data was submitted by someone from the corporate office and acknowledged that the facility had Registered Nurse (RN) coverage on the dates in question. The surveyor was unable to audit the exact documents submitted, leading to the conclusion that the data was inaccurately reported.
Failure to Report Allegations of Sexual Abuse Timely
Penalty
Summary
The facility failed to implement policies and procedures for reporting a reasonable suspicion of a crime in accordance with section 1150B of the Act. Specifically, the facility did not report allegations of sexual abuse involving two residents to the State Agency and law enforcement within the required timeframe. On two separate occasions, a Certified Nursing Assistant (CNA) found Resident 2 in compromising situations with Resident 1, who has severe cognitive impairment. The first incident occurred on 03/28/24, where Resident 2 was found shirtless in Resident 1's bed while Resident 1 was standing without pants. The second incident occurred on 04/01/24, where Resident 2 was found with pants and brief pulled down, exposing his penis, while lying next to Resident 1 in bed. Both incidents were not reported to the State Agency or law enforcement within the mandated 2-hour window. Resident 1, a female with severe cognitive impairment due to Alzheimer's disease, was involved in both incidents. Resident 2, a male with intact cognition but diagnosed with Parkinson's disease and Alzheimer's disease, was found in compromising situations with Resident 1. The Director of Nursing (DON) admitted that the facility did not assess the ability of Resident 1 to consent to the interactions and initially considered the encounters consensual. The facility's failure to report these incidents promptly to the appropriate authorities constitutes a significant deficiency in adhering to mandated reporting requirements.
Failure to Investigate Allegations of Abuse
Penalty
Summary
The facility did not ensure that allegations of abuse involving two residents were thoroughly investigated. On two separate occasions, a Certified Nursing Assistant (CNA) found Resident 2 in compromising situations with Resident 1, who has severe cognitive impairment. On the first occasion, Resident 2 was found shirtless in Resident 1's bed while Resident 1 was standing without pants. On the second occasion, Resident 2 was found with pants and briefs pulled down, exposing his penis, while lying next to Resident 1 in bed. Despite these incidents, the facility did not conduct thorough investigations as required by their policy on abuse, neglect, and exploitation. The facility's Director of Nursing (DON) admitted that the incidents were viewed as consensual without assessing Resident 1's ability to consent, given her severe cognitive impairment. The facility's documentation shows that the families of both residents were informed, but no further action was taken beyond separating the residents and implementing 15-minute checks. The facility failed to interview staff involved in the incidents or take timely and thorough investigative actions to prevent recurrence, thereby not adhering to their own policies and procedures for handling allegations of abuse.
Deficiency in CNA In-Service Training Documentation
Penalty
Summary
The facility did not ensure that two out of five Certified Nursing Assistants (CNA H and CNA N) employed for more than one year received the required minimum of 12 hours of in-service training each year. This deficiency was identified during a survey on 04/25/24, where the surveyor requested in-service training records for CNA H and CNA N. CNA H, hired on 11/16/20, and CNA N, hired on 02/13/23, did not receive the necessary training in communication, behavioral health, and dementia care. The facility provided unreadable documentation, making it impossible to verify the total yearly training hours. Despite multiple requests, the Director of Nursing (DON B) failed to provide clear and readable documentation. This lack of proper training documentation has the potential to affect the quality of care for all 38 residents in the facility. The surveyor informed the Director of Nursing (DON B), Regional Director of Operations (RDO K), and Director of Clinical Operations (DCO L) about the training deficiencies.
Latest citations in Wisconsin
Two residents did not receive skin care and monitoring consistent with professional standards or their expressed preferences. One resident sustained a right knee abrasion from a fall that was noted on a fall report but not reflected in subsequent weekly skin assessments, MAR/TAR entries, or progress notes; the resident later showed the surveyor a visible wound and reported that staff had not followed up after the initial fall. Nursing staff gave conflicting accounts about the existence and monitoring of this wound, and the DON was unaware of it and unable to describe its progression, while relying on CNAs to observe and report changes. Another resident developed a U-shaped area on the left back that a CNA described as a previously bruised, weeping area and a family member described as a bruise, yet weekly skin checks continued to document intact skin with no open areas and no specific description of this site. A later photo taken by the DON showed a U-shaped scar on the back, but there were no prior measurements, photos, or detailed documentation to track its development or characteristics.
Two residents experienced deficiencies in transfer safety when staff did not follow or update care-planned transfer methods. One resident with CVA and hemiplegia, care-planned for a Lumex transfer with two staff, was transferred by a single RN using the Lumex and was lowered to the floor when unable to continue standing. Another resident with MS, CVA, and severely impaired cognition, care-planned for pivot disc transfers with one staff, was observed being transferred with a Lumex by a CNA, despite the care plan not being revised to reflect this method and no documented therapy re-assessment for renewed Lumex use.
A resident with stroke-related hemiplegia and documented colonization with carbapenem-resistant Pseudomonas aeruginosa (CRPA) was care-planned for Enhanced Barrier Precautions (EBP), and the facility’s policy required gown and glove use for high-contact activities such as transfers. Despite EBP signage on the door and PPE available, a CNA and the NHA transferred the resident with a mechanical lift, physically holding and positioning the resident, without wearing gowns or gloves, and then continued tasks in the room. In interviews, the CNA, NHA, and DON stated they believed EBP applied only to direct care and did not include transfers, resulting in noncompliance with the facility’s infection prevention and control program.
A resident was admitted to hospice, which the facility’s DON identified as a significant change in condition requiring a Significant Change in Status Assessment (SCSA) MDS to be completed within 14 days per the RAI User Manual and facility policy. The last MDS for this resident had been completed earlier, and although an SCSA was started after the hospice admission, it was never completed or submitted. The resident later died, and the DON acknowledged that the significant change MDS was not completed within the required timeframe.
A resident with obesity, weakness, and type 2 DM with polyneuropathy, who had no cognitive impairment and required a sit-to-stand mechanical lift with two-person assist per the care plan, experienced a fall during a transfer when a CNA performed the lift alone. The CNA unhooked one side of the sling, had difficulty reaching the other side, unlocked the lift while the resident was partially on the bed with feet on the device and holding a trapeze, and the lift moved forward as the resident pushed with their legs, causing the resident to slide to the floor. Staff interviews confirmed that transfer requirements are obtained from the care plan/Kardex, that mechanical lifts may require two staff depending on the plan, and that this resident specifically required two-person assistance, but only one CNA was present at the time of the fall.
The facility failed to maintain required RN coverage and a full-time DON, resulting in no RN on duty for multiple days and no documented RN supervision of nursing staff. In this context, LPNs completed admission and readmission assessments for several residents with complex conditions such as diabetes, COPD, CHF, sepsis, ESRD, and osteomyelitis, and administered IV antibiotics, including via PICC lines, sometimes without appropriate IV certification. CMA/MTs independently assessed pain, administered PRN oxycodone, and injected insulin for a resident with diabetes and pressure ulcers, all without an RN employed to provide direct supervision. Leadership acknowledged reliance on LPNs and CMAs for these functions and on off-site or sister-facility DONs for support, but could not provide documentation of on-site RN coverage, leading surveyors to cite an immediate jeopardy deficiency.
A resident with COPD, emphysema, and leukemia, who was cognitively intact, reported shortness of breath and wheezing and received a PRN nebulizer treatment documented as effective, but no vital signs or comprehensive respiratory assessment were completed. Later, the resident told an LPN that she might need to go to the hospital due to ongoing shortness of breath; the LPN acknowledged this but did not immediately assess the resident, citing that the resident often complained and did not appear in dire need. The resident and her family member reported that she clearly requested to go to the hospital and that staff did not act, leading the family member to call 911. EMS transferred the resident to the hospital, where she was found to be hypoxic and was diagnosed with acute hypoxic respiratory failure, chronic PE, and bronchiectasis with acute lower respiratory infection.
A resident with a history of lumbar discitis/osteomyelitis and chronic myeloid leukemia had IV daptomycin discontinued after imaging showed improvement, and an ID physician faxed new orders for PO levofloxacin and PO vancomycin. Although the fax was confirmed as received and scanned, nursing did not transcribe these antibiotics into the EMR or MAR, and they were not administered for approximately two months, even as the resident reported to the ID physician via telehealth that she was tolerating levofloxacin, believing she was taking it. The oral antibiotic orders did not appear in the physician order listing until after the resident was hospitalized again for fever and pain, when imaging showed recurrent discitis/osteomyelitis and the hospital continued or resumed levofloxacin and PO vancomycin. In a separate incident, an LPN administered another resident’s IV ertapenem instead of the ordered IV daptomycin to this resident after taking the wrong medication from the refrigerator, contrary to facility policies requiring medications to be administered according to physician orders and pending orders to be checked and confirmed after physician visits.
The facility failed to provide enough qualified nursing staff and allowed improper delegation of nursing and medication tasks. On an evening shift, only three CNAs (one for a partial shift) were assigned to 34 residents, despite the facility’s own staffing plan calling for higher CNA coverage. A resident with multiple serious conditions, dependent for transfers and incontinent, reported waiting over three hours for toileting assistance and described routinely long call-light response times, while a family member reported chronic delays in staff response. A CMA/MT had been independently assessing pain and administering PRN oxycodone, including using a nonverbal pain scale, even though facility policy and state guidance restrict unlicensed staff from performing assessments or making PRN decisions. Multiple residents’ admission and readmission assessments and baseline care plans were completed and signed by LPNs without RN assessment, and LPNs were administering IV ertapenem via PICC lines without documented IV training or formal RN delegation, contrary to facility policy and Wisconsin scope-of-practice standards.
Surveyors found that the facility failed to follow its own food safety and sanitation policies, resulting in expired and improperly labeled food items stored in the walk-in cooler and freezer, including multiple juices and fish past their use-by or manufacturer expiration dates, as well as a torn-open package of hot dog buns exposed to air. They also observed cobwebs, dead insects, and accumulated dust and debris on the wall behind shelving where clean dishes were stored, with nearby window air-conditioning units that could blow contaminants onto the dishes. A dietary aide acknowledged that dietary staff should be monitoring expiration dates, and leadership later confirmed the expectation that expired items and unsanitary conditions should not be present, while 34 residents were placed at risk of foodborne illness.
Failure to Assess and Monitor Skin Wounds and Scars for Two Residents
Penalty
Summary
The deficiency involves the facility’s failure to provide treatment and care consistent with professional standards and resident preferences for two residents with skin impairments. For the first resident, who had diagnoses including cerebrovascular accident and hemiplegia and an intact BIMS score of 15, a fall report documented a right front knee abrasion at the time of a fall. Despite this, subsequent weekly skin assessments repeatedly documented intact skin with no indication of a right knee abrasion. When interviewed, the resident reported having a fall that caused a rug burn on the right knee and showed the surveyor a circular wound with a reddened periwound area, yellow center with visible depth, and red lines across the front of the knee. The resident stated staff looked at the wound when the fall occurred but did nothing afterward and expressed a desire for staff to look at and address the wound. Nursing staff interviews revealed inconsistent awareness and monitoring of this wound. An LPN initially stated the resident had no wounds or abrasions and confirmed there was no documentation or monitoring of a right knee wound in the medical record, despite the fall report noting an abrasion. The LPN later acknowledged the right knee wound was related to the fall and that the resident had been picking at it, describing a plan to keep it open to air and monitor, though this plan was not reflected in the record. Another nurse stated that if a wound or bruise is identified, it should be monitored and appear on the MAR or TAR until healed, but also indicated the resident did not have any wounds and only knew of a picked scab from report. The DON was not aware of the wound, found no documentation of it in progress notes, and later stated nurses were not expected to monitor the wound because CNAs observe wounds and report changes, while being unable to state whether the wound had changed in size or wound bed characteristics. For the second resident, who had diagnoses including heart failure and muscle weakness and a moderately impaired BIMS score of 12, the care plan identified potential or actual impairment to skin integrity related to multiple medical conditions. A CNA reported that this resident had a U-shaped area on the left back that had previously been a bruise and had been weeping, and stated this change had been reported to a nurse. A progress note documented a faded bruised area on the left back rib cage with scant blood related to a recent fall, but there was no further documentation of this area in the medical record. Weekly skin check forms over several months repeatedly documented skin as intact, dry, and fragile, with no open areas, and did not identify the U-shaped area on the back. A family member reported observing a U-shaped mark on the resident’s left back rib cage that appeared to be a bruise. Later, the DON presented a photo showing a U-shaped scar on the left back, approximately one inch wide with a line about 1/8 inch thick, but there were no prior photos or measurements to compare, and the scar’s details and location had not been documented on weekly skin assessments. The DON acknowledged that more thorough documentation on the skin check forms would have been helpful and stated that information for these forms was based on CNA observations and nursing assessments, which might not cover all skin areas depending on resident positioning.
Failure to Follow and Update Transfer Care Plans Leading to Unsafe Transfers
Penalty
Summary
The deficiency involves the facility’s failure to maintain an environment free of accident hazards and to provide adequate supervision during transfers for two residents. One resident with a history of cerebral vascular accident and hemiplegia, and with intact cognition per a BIMS score of 15/15, had a care plan dated 2/11/26 specifying transfers with a Lumex (manual stand assist lift) and assistance of two staff. Despite this, on 2/15/26 the resident was transferred from a chair to a shower chair by a single RN using a Lumex, during which the resident could no longer stand and was lowered to the ground. The DON confirmed that the care plan required two staff for transfers and that only one staff assisted during the incident, and the RN acknowledged transferring the resident alone, stating they believed only one staff was required. The second resident, with diagnoses including multiple sclerosis and cerebral vascular accident and a BIMS score of 7/15 indicating severely impaired cognition, had an ADL self-care performance care plan dated 2/11/26 that specified transfers with a pivot disc and one staff. However, surveyor observation on 3/31/26 showed a CNA transferring this resident from bed to wheelchair using a Lumex, which the resident successfully completed by following verbal cues. The DON reported that staff had used a Lumex with this resident for four years and verified that the care plan still indicated use of a pivot disc, acknowledging the care plan was incorrect. Therapy documentation showed that a pivot disc had been trialed and recommended for toilet transfers due to a custom-fit wheelchair that did not accommodate the Lumex, and that prior to this trial the resident had used a Lumex for transfers. The DON could not locate therapy notes indicating the resident had been re-assessed for renewed Lumex use, and the care plan had not been revised to reflect the resident’s current transfer method.
Failure to Follow Enhanced Barrier Precautions During Resident Transfer
Penalty
Summary
The deficiency involves the facility’s failure to implement its infection prevention and control program, specifically its Enhanced Barrier Precautions (EBP) policy, for a resident colonized with carbapenem-resistant Pseudomonas aeruginosa (CRPA). The facility’s EBP policy, revised 9/9/25, requires gown and glove use during high-contact resident care activities, including transfers, and specifies that EBP should be followed outside the resident’s room when performing transfers. The resident had a diagnosis of stroke with hemiplegia and an MDS assessment showing intact cognition with a BIMS score of 15/15. A care plan dated 2/18/26 documented CRPA colonization and included an intervention to observe EBP for infection control. On observation, an EBP sign was posted on the resident’s door and PPE was available next to the room. Despite this, a CNA entered the room without donning a gown or gloves and attached a lift sling to a mechanical lift. The Nursing Home Administrator then entered without gown or gloves and operated the lift while the CNA held the resident in the sling and maneuvered the resident into a wheelchair, including holding the resident’s leg and guiding the resident into the chair. After the transfer, the NHA sanitized the lift while the CNA provided the resident a hat and made the bed. In interviews, both the NHA and CNA stated they did not believe EBP was required because they did not consider the transfer to be direct care, and the DON reported being told that EBP was only required for direct care, which they understood did not include transfers.
Failure to Complete Timely Significant Change MDS After Hospice Admission
Penalty
Summary
The facility failed to complete a Significant Change in Status Assessment (SCSA) Minimum Data Set (MDS) within the required timeframe after a resident experienced a significant change in condition. Facility policy on comprehensive assessments, last revised on an unspecified date, states that comprehensive assessments are to be conducted according to the criteria and timeframes in the Resident Assessment Instrument (RAI) User Manual, which requires that an SCSA be completed by the end of the 14th calendar day following determination of a significant change. The Director of Nursing (DON) stated that MDS assessments are completed on admission, annually, quarterly, with a significant change, and as needed, and that a significant change includes a decline or improvement in two or more areas of care or when a resident is admitted to or removed from hospice, with a completion timeframe of 14 or 15 days after recognizing the change. Surveyor review of the resident’s electronic health record showed that the last completed MDS assessment was done on a prior date, and the resident was later admitted to hospice, which the DON identified as a significant change requiring an SCSA. An SCSA was initiated after the hospice admission but was left incomplete and never submitted. The resident subsequently expired, and the DON acknowledged during interview that the significant change MDS had not been completed and was past the 14-day requirement.
Failure to Follow Two-Person Mechanical Lift Transfer Care Plan Resulting in Resident Fall
Penalty
Summary
The deficiency involves the facility’s failure to ensure adequate supervision and adherence to the care plan for a resident requiring assistance with mechanical lift transfers. The facility’s own policies on falls and person-centered care planning require implementation of resident-specific fall prevention measures and provision of services as outlined in the care plan. For this resident, the comprehensive care plan identified self-care deficits related to type 2 diabetes and morbid obesity and specified that all transfers were to be completed using a sit-to-stand mechanical lift with the assistance of two staff. The resident, who had diagnoses including abnormal posture, weakness, type 2 diabetes with polyneuropathy, and morbid obesity, and who had no cognitive impairment per a BIMS score of 13/15, experienced a fall during a transfer. Progress notes document that a CNA was performing a sit-to-stand mechanical lift transfer to bed with only one staff member present, despite the care plan requirement for two-person assistance. During the transfer, the CNA had unhooked one side of the sling and was attempting to unhook the other side, had difficulty reaching, and then unlocked the sit-to-stand lift while the resident was partially on the bed, with feet on the lift and holding the bed trapeze. Because the resident was pushing with their legs, the lift moved forward and the resident slowly slid to the floor. Interviews confirmed that staff were aware that mechanical lifts, including sit-to-stand devices, may require two staff depending on the care plan, and that this resident specifically required two-person assistance for transfers. The resident reported that only one CNA was present at the time of the fall and that usually two staff assist due to the resident’s size. Nursing and CNA staff described that they rely on the care plan or Kardex in the computer to determine transfer needs and acknowledged that sit-to-stand lifts can require one or two staff based on the resident’s plan of care. The DON acknowledged that the CNA involved was working alone during the transfer when the fall occurred and was not following the resident’s care plan.
Lack of RN Coverage and Oversight Leading to Out-of-Scope Nursing and Medication Practices
Penalty
Summary
The deficiency involves the facility’s failure to employ a full-time RN designated as the DON and to ensure RN services were provided at least eight consecutive hours a day, seven days a week, as required by regulation and by the facility’s own nursing services policy. Payroll-Based Journal staffing data for the first quarter of 2026 showed a one-star staffing rating and multiple days with no RN hours. Review of daily staffing schedules for several consecutive days in March showed no RN scheduled on any of those dates, indicating there was no RN assigned to supervise nursing staff or oversee resident care. The Administrator confirmed that the DON, who had been the only full-time RN, resigned and her last day was mid-March, and the ADON confirmed that since that resignation there had been no RN employed by the facility and that even when a DON was employed, most weekends did not have RN coverage. In the absence of consistent RN presence and oversight, LPNs were performing admission and readmission nursing assessments and administering IV medications, and CMA/MTs were performing pain assessments, administering PRN pain medications, and administering insulin, all of which were outside their scope of practice as described in the report. Multiple residents’ records showed admission data collection and baseline care plan tools completed and signed by LPNs rather than an RN. For example, one resident admitted with diabetes type 2, osteomyelitis of vertebra, and orthopedic aftercare had a 72-hour admission/re-admission assessment documented by an LPN. Another resident admitted with COPD and traumatic ischemia of muscle had admission data collection and baseline care plan tools completed and signed by an LPN, with a late-entry health status note by a sister-facility DON added seven days after admission. Additional residents admitted with chronic congestive heart failure, sepsis, diabetes type 2, congestive heart failure, and ESRD also had admission data collection notes completed by LPNs. The report further documents that LPNs administered IV medications, including through PICC lines, without RN oversight, and in at least one case outside the LPN’s own training and certification. One resident with an order for IV ertapenem had doses administered on three consecutive days by an LPN and the ADON, who is also an LPN. The ADON stated that most LPNs had been trained to administer IV medications, but identified two LPNs who were not certified, while the former DON stated she believed those LPNs were certified and had allowed them to administer IV medications after observing them. CMA/MTs were documented as completing pain assessments and administering PRN oxycodone and insulin injections without an RN employed to provide direct supervision. One resident with diabetes type 2, bilateral stage II heel pressure ulcers, chronic pulmonary embolism, and vertebral osteomyelitis had multiple pain assessments and PRN oxycodone doses documented by a CMA/MT, as well as several insulin doses administered by the same CMA/MT. Interviews with the RDO and Medical Director confirmed that RN coverage was expected to be provided by DONs from sister facilities, but there was no documentation of their presence in the building, and the Medical Director emphasized that RNs are responsible for assessments, IVs, and staff supervision to ensure practice within scope. These combined actions and inactions led surveyors to identify immediate jeopardy beginning in mid-March.
Removal Plan
- Employ a full-time interim DON
- Provide staff education on notification of changes in condition
- Assess nurses' IV competency
- Employ an agency RN to ensure RN coverage on Saturdays and Sundays
- Reassess all residents with IVs, pressure injuries, and new admissions
- Reassess all residents with a documented change in condition
Failure to Assess Resident’s Respiratory Change in Condition and Request for Hospital Transfer
Penalty
Summary
The deficiency involves the facility’s failure to assess and respond appropriately to a resident-reported change in condition related to respiratory symptoms. The resident had significant medical diagnoses including COPD, panlobular emphysema, osteomyelitis of the lumbar vertebra, and chronic myeloid leukemia. A recent MDS showed the resident was cognitively intact with a BIMS score of 15 and used a wheelchair for mobility. The care plan also identified a focus on the resident and spouse making inappropriate EMS 911 calls when no true emergency existed, with interventions focused on educating them about appropriate EMS use. On the day of the incident, the resident reported shortness of breath and wheezing and received a PRN nebulizer treatment of Ipratropium-Albuterol, which was documented as effective. However, the LPN did not collect additional assessment data or notify an RN of the resident’s complaint of shortness of breath. No comprehensive respiratory assessment or vital signs were obtained at that time despite the resident’s symptoms. Later that same day, the resident told the LPN that she "may need to go to the hospital" and reported feeling short of breath. The LPN acknowledged that the resident made this statement but did not immediately assess the resident, stating she believed the resident was not in dire need and that the resident often complained of various ailments. According to the resident’s account, she specifically told the LPN that she needed to go to the hospital, was wheezing a lot, and tried to stay calm while waiting about an hour without staff action, after which she called her husband. The husband reported that the resident was crying, calling out in the hallway, and that he called 911 because staff were not doing anything. The facility’s grievance file and staff statements documented that the LPN was aware the resident said she "may need to go to the hospital" but did not complete an assessment before EMS arrived. The resident was transferred to the hospital, where she was found to have hypoxia with low oxygen saturation and was diagnosed with acute hypoxic respiratory failure, chronic pulmonary emboli without acute cor pulmonale, and bronchiectasis with acute lower respiratory infection. The Medical Director later stated her expectation that when a resident states they want to go to the hospital, staff should conduct an assessment, obtain vital signs, and report to the provider.
Failure to Transcribe and Administer Ordered Antibiotics and Wrong IV Medication Administration
Penalty
Summary
The deficiency involves the facility’s failure to ensure a resident was free from significant medication errors, specifically related to transcription and administration of ordered antibiotics and the administration of another resident’s IV antibiotic. The resident had a history of lumbar discitis/osteomyelitis and chronic myeloid leukemia and had been receiving IV daptomycin via PICC line following a hospital stay. An MRI in mid-January showed improvement, and the infectious disease (ID) physician initially ordered discontinuation of IV daptomycin, PICC removal, and discontinuation of weekly labs. The following day, after further review of the MRI and inflammatory markers, the ID physician ordered a transition to oral levofloxacin 750 mg daily and oral vancomycin 125 mg daily for several weeks, including vancomycin for C. diff prophylaxis. These orders were faxed to the facility and were later confirmed by the fax company and the Business Office Manager as having been received by the facility. Despite receipt of the faxed orders, the facility did not transcribe the oral levofloxacin and oral vancomycin into the resident’s physician orders or MAR for January or February, and there was no evidence on the MAR that these medications were administered during that period. The physician order listing for the resident showed that the oral levofloxacin and vancomycin orders did not appear until mid-March, when the resident returned from the hospital with those medications ordered. During telemedicine follow-up with the ID physician, the resident reported doing well and tolerating levofloxacin, believing she was taking the ordered antibiotics, even though the MAR showed no administration. The resident, who was cognitively intact per a BIMS score of 15, later stated she only took medications provided by the facility and did not know the oral antibiotics had not been given. The Assistant DON and consultant pharmacist both confirmed that no orders for oral levofloxacin or vancomycin were received by the pharmacy or entered into the system in January or February. In March, the resident was sent to the ER with fever and left knee pain, and imaging showed extensive osseous erosion at L1-2 concerning for discitis/osteomyelitis. The hospital documentation referenced the resident as being chronically on levofloxacin and oral vancomycin for discitis and continued or resumed these medications, which were then first documented as administered at the facility in mid-March. Separately, in January, a medication occurrence report documented that an LPN administered another resident’s IV antibiotic, ertapenem, instead of the ordered daptomycin to this resident. The LPN later stated she did not check thoroughly enough and took the wrong IV medication from the refrigerator, describing it as an honest mistake and noting that previously there had only been one resident with an IV. The facility’s own policies required medications to be administered according to physician orders and required licensed nurses to check and confirm pending orders after physician visits, but the faxed ID orders for oral antibiotics were not processed, and the wrong IV antibiotic was administered on one occasion. The Medical Director stated she was not aware that the resident was supposed to start two oral antibiotics in January as ordered by the ID physician and indicated her expectation that any faxed orders for oral antibiotics would be processed and administered. The Business Office Manager described the process for handling telehealth visit notes and faxed orders, explaining that nursing staff received faxed records and placed them in a bin for scanning into the EMR under a miscellaneous tab. With assistance from the fax company, the BOM confirmed that the fax containing the orders to start oral levofloxacin and add oral vancomycin was received by the facility. The facility’s policies on medication errors and physician orders emphasized preventing significant medication errors and ensuring orders were entered and confirmed, but the failure to transcribe and administer the ordered oral antibiotics and the administration of another resident’s IV antibiotic constituted significant medication errors for this resident.
Inadequate Staffing and Improper Delegation of Nursing and Medication Tasks
Penalty
Summary
The deficiency involves the facility’s failure to provide sufficient and appropriately qualified nursing staff to meet residents’ needs, and failure to ensure that LPNs and CMAs/MTs practiced within their legal scope and professional standards. The facility’s own facility assessment called for a CNA-to-resident ratio of one CNA for ten to sixteen residents on the evening shift, yet on the evening of survey entry there were only three CNAs for 34 residents, with one CNA scheduled for only a partial shift. Interviews and documentation, including a police body-worn camera narrative, showed that staff and leadership acknowledged difficulty providing needed care due to lack of staffing. The Nursing Home Administrator told police that one resident needed constant care that was difficult to provide because of staffing shortages, and an LPN stated she felt residents needed more attention than staff could provide. One resident with osteomyelitis of the lumbar vertebra, COPD, emphysema, and chronic myeloid leukemia, who was wheelchair-bound, dependent for transfers, and frequently incontinent of bowel, reported waiting over three hours for assistance after a bowel movement, prompting a call to local police. This resident later told the surveyor that call lights usually took 30–45 minutes to be answered and that care was timelier while surveyors were present. A family member reported that it took staff “forever” to respond to this resident’s needs and that he had complained to the ADON about response times. These accounts, combined with staffing records, demonstrated that the facility did not have enough staff on duty to meet residents’ immediate care needs. The facility also failed to ensure that CMAs/MTs and LPNs practiced within their scope and under appropriate RN oversight. A CMA/MT had been independently assessing residents’ pain and administering PRN oxycodone, including documenting pre- and post-administration pain levels, despite state guidance that assessments cannot be delegated to unlicensed personnel and facility policy stating that CMAs/MTs are not to assess pain or administer PRN medications without an RN’s assessment. The CMA/MT reported using both verbal reports and a nonverbal pain scale and believed this was within her scope, while the VPCO and FDON later stated it was not. Additionally, multiple admission and readmission nursing assessments and baseline care plan tools for several residents were completed and signed by LPNs without evidence of RN assessment, even though state standards limit LPNs to data collection and require RNs to complete resident assessments. The FDON and ADON acknowledged that, in the absence of an RN DON and because most admissions occurred on evenings, LPNs had been completing all initial nursing assessments for years. Further, the facility did not ensure that LPNs performing IV therapy had the required additional training and RN delegation as outlined in facility policy and state guidance. One resident with an order for IV ertapenem via PICC line received this medication on multiple days from LPNs, including an LPN whose personnel file contained no documentation of IV therapy training. The ADON confirmed that this LPN was not certified to administer IV/PICC medications, while the LPN stated she had been hanging IV medications via PICC lines since hire, without formal facility training, and was sometimes the only nurse available to administer PICC medications, with the other staff person being a CMA/MT. The FDON stated she supervised licensed staff and had observed LPNs administering IV medications without concerns, but there was no evidence of the documented training and competency validation required by facility policy for delegation of IV tasks to LPNs. Collectively, these findings showed that the facility did not maintain adequate RN presence, did not follow its own delegation and competency policies, and allowed LPNs and CMAs/MTs to perform assessments and IV tasks beyond their scope, affecting all residents in the facility.
Expired Food and Unsanitary Kitchen Conditions in Dietary Services
Penalty
Summary
Surveyors identified a deficiency in the facility’s food service operations related to failure to follow its own food safety and sanitation policies. The facility’s policies required that all local, state, and federal standards be followed, that food be protected from contamination, and that perishable foods be used prior to their use-by or expiration dates, with out-of-date foods discarded. During an observation of the kitchen’s walk-in cooler, surveyors found multiple juice containers labeled by the facility with use-by dates that had already passed, including cranberry juice, orange juice, and apple juice. They also found a container of concentrated lemon juice with a manufacturer’s expiration date that had already passed, despite the facility having applied a later “use by” date that extended beyond the manufacturer’s expiration. Further observations in the kitchen’s walk-in freezer revealed a torn-open package of hot dog buns with several buns exposed to air and an opened box of fish with a manufacturer’s expiration date that had already passed. Additional inspection of the kitchen area showed multiple cobwebs and dead insects on the wall behind portable shelving where clean dishes were stored, along with a buildup of black and gray dust and debris. Two window unit air conditioners were located next to this shelving, with the potential to blow debris and pests onto the clean dishes if turned on. A dietary aide acknowledged these conditions during the survey, stating that all dietary staff should be checking use-by and expiration dates. The Regional Director of Operations later stated it was her expectation that there would be no items beyond use-by or expiration dates and no dust or dead bugs in the kitchen. These failures placed all 34 residents at risk of foodborne illnesses.
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