Above average — CMS composite of the measures below.
Past the typical resurvey interval — a standard survey could occur at any time
Estimate from public CMS data, current as of July 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Newport Post Acute during CMS and state inspections, most recent first.
Staff posted care-related signage in the rooms of two residents without proper authorization or documentation from the residents or their representatives. One resident with impaired cognition had a 'no straws' sign posted without a supporting physician order or care plan intervention, while another cognitively intact resident had a 'no blood pressures in the left arm' sign posted despite not requesting it. In both cases, staff could not provide evidence that the signage was directed by the resident or their representative, resulting in a failure to maintain privacy and confidentiality of medical information.
A resident with a history of heart failure and other medical conditions repeatedly expressed social isolation, anger, and refused medications over several months. Despite these ongoing behaviors and emotional distress, staff did not refer the resident for behavioral health or psychiatric services, and the NP was unaware of the extent of the issues until the survey. This resulted in a failure to provide necessary behavioral health care and services.
A resident with intact cognitive abilities was found living in a room with dirty, flaking paint and gouged drywall behind the bed, as well as a dirty floor with black marks. The resident voiced concerns about the room's condition, and facility leadership confirmed that similar issues existed in other rooms.
Facility staff did not develop or implement comprehensive, person-centered care plans for two residents with complex needs. One resident with dysphagia and cognitive impairment lacked care plan interventions for 'no straws' and meal supervision, despite clinical recommendations. Another resident dependent on tube feeding did not have the use of an abdominal binder included in the care plan, and staff failed to consistently apply the binder as ordered. These deficiencies were confirmed through observations, staff interviews, and record reviews.
Staff did not follow a physician's order to ensure an abdominal binder was applied to a resident with a PEG tube, resulting in the resident being without the binder for a period of time. The binder was not present at the start of a shift and was later found to be in the laundry, with staff only reapplying it after the issue was identified. The resident's care plan did not include the binder, despite the physician's order.
Two residents experienced avoidable falls due to inadequate supervision and failure to follow care plan interventions. One resident with intact cognition fell in the bathroom when a CNA was unable to assist due to space constraints, while another resident with severe cognitive impairment fell after being left alone during toileting and was also found on the floor after slipping. Care plans identified fall risks and required supervision, but staff did not consistently implement these measures.
A resident with severe cognitive impairment and a PEG tube did not have an abdominal binder applied as ordered by the physician to prevent tube dislodgement. The binder was missing during an assessment, and staff later reported it was in the laundry due to being soiled. The resident's care plan did not reference the binder, and it was only reapplied after the issue was identified by surveyors.
A resident with severe cognitive impairment was diagnosed with a UTI and started on antibiotics, but the required urinalysis and urine culture reports were not filed in the clinical record. The urinalysis was found in the Infection Preventionist's book and had not been signed by a practitioner, with staff citing delays due to manual uploading of lab results.
Staff did not maintain a complete and readily accessible medical record for a resident with severe cognitive impairment who experienced a change in condition and was started on antibiotics for a UTI. Despite nursing notes documenting symptoms and new orders, there was no timely documentation from the NP or physician in the electronic record, and the required progress note was not available during the survey.
A resident with bilateral heel pressure injuries received wound care from an LPN who did not wear a gown as required by enhanced barrier precautions, despite clear signage and physician orders. The resident was cognitively intact and under a care plan specifying wound care interventions. The LPN later acknowledged the omission, and the DON was aware of the incident.
Resident Care Information Posted Without Authorization
Penalty
Summary
Facility staff failed to maintain the privacy and confidentiality of resident care information for two residents by posting care-related signage in their rooms. For one resident with a history of stroke, dysphagia, and adult failure to thrive, a sign stating 'no straws' was observed above the bed, despite no corresponding physician order or care plan intervention supporting this restriction. The resident's cognitive abilities were severely impaired, as indicated by a low BIMS score. Interviews with facility leadership and clinical support staff revealed that the signage was not placed at the direction of the resident or their representative, and no evidence was provided to justify its presence. In a separate instance, another resident with spinal stenosis and intact cognitive abilities had a sign above the bed instructing 'no blood pressures in the left arm.' Although there was a physician order to use the right arm for blood pressure readings, the resident reported not requesting the signage, and the care plan did not include this intervention. Facility staff again failed to provide documentation that the signage was placed at the direction of the resident or their representative. These actions resulted in resident care information being publicly displayed without proper authorization or documentation.
Failure to Provide Necessary Behavioral Health Services
Penalty
Summary
Facility staff failed to provide necessary behavioral health services to a resident who was admitted following an acute care hospital stay with diagnoses including congestive heart failure, muscle weakness, pain in the left shoulder, and essential hypertension. The resident was assessed as cognitively intact, but repeatedly expressed feelings of social isolation and anger, and exhibited ongoing verbal outbursts and medication refusals. Despite these documented behaviors and emotional distress, there was no evidence of referral to behavioral health or psychiatric services. The resident's care plan identified a potential for impaired quality of life related to adjustment to the new environment and health status, with interventions focused on emotional support and non-pharmacological strategies. However, progress notes over several months documented frequent medication refusals, verbal abuse toward staff, and repeated reports of social isolation. These behaviors were not escalated for further behavioral health evaluation or intervention, and the nurse practitioner was not made aware of the extent of the resident's psychosocial issues until prompted during the survey process. Interviews with facility staff, including the administrator and nurse practitioner, confirmed that no referrals for psychiatric or behavioral health services had been made, despite ongoing concerns. The nurse practitioner stated that referrals are typically made for residents with suicidal ideation or behaviors, and was unaware of the resident's persistent social isolation and medication refusals. The lack of timely referral and intervention for behavioral health needs constituted a failure to provide necessary care and services as required.
Failure to Maintain Clean and Homelike Resident Environment
Penalty
Summary
Facility staff failed to maintain a clean, comfortable, and homelike environment for one resident. During an observation of the resident's room, surveyors noted a large area of dirty, flaking paint and gouges in the drywall behind the bed's headboard, as well as a very dirty floor with black marks under the bed. The resident, who was cognitively intact and able to make daily decisions, expressed dissatisfaction with the room's condition and indicated that similar issues were present in other rooms. Interviews with facility staff, including the Administrator, confirmed that multiple rooms had issues with drywall behind residents' beds. The Administrator acknowledged awareness of the problem. No additional information or concerns were provided by facility leadership during the final interview.
Failure to Develop Comprehensive Person-Centered Care Plans for Residents with Special Needs
Penalty
Summary
Facility staff failed to develop person-centered comprehensive care plans for two residents, resulting in deficiencies related to the management of dysphagia and the use of an abdominal binder. For one resident with a history of stroke, dysphagia, and adult failure to thrive, the care plan did not include interventions for 'no straws' or supervision during meals, despite clinical documentation and speech therapy notes indicating these were necessary due to the resident's self-feeding impulsivity and swallowing difficulties. Observations confirmed the presence of a 'no straws' sign above the resident's bed, but there was no corresponding physician order or care plan intervention addressing this requirement. Another resident, who was dependent in multiple activities of daily living and received tube feeding, had a physician's order for an abdominal binder to prevent tugging of the PEG tube. However, the comprehensive care plan did not include the use of the abdominal binder as an intervention. During observations, the resident was found without the abdominal binder, and staff interviews revealed inconsistent awareness and application of the binder, with explanations that it was in the laundry due to being soiled. In both cases, the lack of comprehensive, individualized care planning led to omissions in critical interventions necessary for the residents' safety and well-being. Staff interviews and record reviews confirmed that the required interventions were not documented or consistently implemented, and facility leadership did not provide evidence to refute these findings during surveyor interviews.
Failure to Apply Abdominal Binder as Ordered for Resident with PEG Tube
Penalty
Summary
Facility staff failed to follow a physician's order to apply an abdominal binder to a resident with a PEG tube, intended to prevent the resident from pulling or tugging at the tube. The resident, who had severe cognitive impairment and was dependent on staff for daily care, was observed without the abdominal binder during an assessment by the Director of Nursing. The binder was not present on the resident's abdomen, and staff were unable to locate it at that time. The resident was seen grabbing the bottom of his t-shirt, and the binder was later applied by two LPNs after it was found missing. Interviews with staff revealed that the binder was not on the resident at the start of the shift, and the Director of Nursing later stated that the binder was in the laundry due to being soiled. The resident's care plan did not mention the use of an abdominal binder, despite a physician's order specifying its use to prevent PEG tube dislodgement. The deficiency was identified through observation, staff and resident interviews, and review of clinical records and facility documents.
Failure to Prevent Avoidable Falls Due to Inadequate Supervision
Penalty
Summary
Facility staff failed to provide adequate supervision to prevent avoidable falls for two residents. One resident, with a diagnosis of spinal stenosis and intact cognitive abilities, experienced a fall in the bathroom after losing her balance while reaching for paper towels. Although a CNA was present, she was unable to intervene due to the bathroom's size and the placement of the resident's walker, which obstructed her access to the resident. The resident's care plan identified her as being at risk for falls and included interventions such as ensuring someone was with her during mobility and ADL care, but these measures were not effectively implemented at the time of the incident. Another resident, with severe cognitive impairment and requiring substantial assistance for toilet transfers, was also involved in two fall incidents. In one instance, the resident was found on the floor beside her bed after reportedly slipping. In another, the resident was left alone on the toilet by a CNA who left the room, and upon return, found the resident on the floor. The care plan for this resident included interventions such as constant reminders to use the call bell, purposeful rounding, and ensuring the resident was not left alone during toileting, but these interventions were not consistently followed. Interviews with staff and review of clinical records confirmed that the facility did not provide the necessary supervision or environmental adjustments to prevent these avoidable falls. The care plans for both residents identified their fall risks and outlined specific interventions, but lapses in staff adherence and environmental limitations contributed to the incidents.
Failure to Apply Abdominal Binder as Ordered for Resident with PEG Tube
Penalty
Summary
Facility staff failed to ensure that an abdominal binder was applied to a resident with a percutaneous endoscopic gastrostomy (PEG) tube, as ordered by the physician. The resident, who had severe cognitive impairment and was dependent on staff for all activities of daily living, was observed without the abdominal binder during an assessment by the Director of Nursing. The binder was not present on the resident's abdomen, and staff were unable to locate it at that time. The resident was seen grabbing the bottom of his t-shirt, and the binder was later found to be missing from the room. Further investigation revealed that the binder had not been on the resident at the start of the shift, and staff reported that it was in the laundry due to being soiled. The care plan for the resident, who was receiving tube feeding, did not mention the use of an abdominal binder, despite a physician's order specifying its use to prevent tugging of the PEG tube. The binder was eventually reapplied by nursing staff after the deficiency was identified during the survey.
Failure to File Laboratory Reports in Clinical Record
Penalty
Summary
Facility staff failed to ensure that laboratory reports were filed in the clinical record for one resident. The resident, who had a history of stroke and dementia and was severely cognitively impaired, was diagnosed with a urinary tract infection and started on antibiotics. Documentation showed that a urine specimen was collected and laboratory tests, including a urinalysis and urine culture, were performed. However, upon review, these laboratory reports were not found in the resident's electronic clinical record. The urinalysis report was located in a book held by the Infection Preventionist and had not been signed by a physician or practitioner to acknowledge review. The facility's process required manual uploading of lab reports due to a lack of software interface between the lab and the facility, resulting in delays. The absence of these reports in the clinical record was confirmed during staff interviews, and no additional information or concerns were provided by facility leadership.
Incomplete and Inaccessible Medical Record for Resident with Change in Condition
Penalty
Summary
Facility staff failed to maintain a complete and readily accessible medical record for one resident with a history of stroke and dementia, who was severely cognitively impaired. The resident was admitted in December and had a recent quarterly MDS assessment indicating severe impairment in daily decision-making. During the Antibiotic Stewardship task, it was found that the resident was diagnosed with a urinary tract infection and started on antibiotics. Prior to this, nursing notes documented unusual behavior and symptoms, including the resident placing food in her vaginal area and experiencing pain, as well as the collection of a cloudy, discolored urine specimen. Despite these significant changes in the resident's condition and the initiation of new medical orders, there was no documentation from the Nurse Practitioner or Physician in the electronic medical record regarding the change in condition or the new orders at the time of review. A progress note was created several days later, but it was still not readily available by the end of the survey. The absence of timely and accessible documentation in the resident's medical record was confirmed during interviews with facility leadership and corporate consultants.
Failure to Follow Enhanced Barrier Precautions During Wound Care
Penalty
Summary
Staff failed to follow enhanced barrier precautions during wound care for a resident with bilateral heel pressure injuries. The resident, who was cognitively intact and had a care plan specifying wound care interventions, was under physician orders for enhanced barrier precautions, which included the use of gloves and a gown for high-contact activities such as wound care. A sign outside the resident's room clearly instructed staff to wear gloves and a gown during these activities. However, during an observed wound care session, an LPN provided care without wearing a gown as required by the posted precautions and facility policy. When interviewed, the LPN acknowledged not wearing the gown, attributing the lapse to being busy at the time. The Director of Nursing confirmed awareness of the incident. The failure to use appropriate personal protective equipment during wound care constituted a breach of the facility's infection prevention and control program, as outlined in both the physician's orders and the posted enhanced barrier precautions.
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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Nursing homes near Newport News
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Atlantic View Post Acute | 1.5 mi | ★★★★★ | 0 | 0 |
| Langley Post Acute | 2.5 mi | ★★★★★ | 0 | 0 |
| The Chesapeake | 3.2 mi | ★★★★★ | 14 | 0 |
| Hampton Health & Rehab Center, Llc | 3.5 mi | ★★★★★ | 0 | 0 |
| Newport News Nursing & Rehab | 4.1 mi | ★★★★★ | 2 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release July 2026) and official state health department websites.