Below average — CMS composite of the measures below.
Past the typical resurvey interval — a standard survey could occur at any time
Estimate from public CMS data, current as of July 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Newport News Nursing & Rehab during CMS and state inspections, most recent first.
Staff failed to maintain a clean, safe, and homelike environment for a resident whose room remained crowded with boxes and plastic containers, scattered clothing, and multiple open and partially eaten food items left unrefrigerated, creating a sour, spoiled food odor. The resident was observed sitting on a soiled bed encrusted with spilled food while wearing a shirt heavily stained with dried food and liquids. The roommate largely avoided the room and did not explain why when asked. The DON stated that the resident was very resistant to room cleaning and became belligerent when items were moved or trash was discarded, and that the resident had since refused to speak with her.
A resident with severe cognitive impairment and multiple comorbidities was subjected to physical and verbal abuse by a CNA during incontinence care. The resident, who had previously shown no resistance to care, became combative when the CNA attempted to clean her. According to an RN’s eyewitness account, the CNA ignored the resident’s request to stop, pushed the resident onto her side while searching for a broken necklace, then punched the resident twice in the back/thigh area and stated she did not care anymore. The resident subsequently ran into the hallway partially unclothed, refused assessment and care, and exhibited agitation and confusion, later telling psychiatry that the CNA had come from behind, grabbed, and started hitting her until staff intervened.
A resident with a seizure disorder did not receive prescribed levetiracetam on two occasions due to the unavailability of the liquid form in the facility's Omnicell system. Staff interviews and records confirmed the delay in pharmacy delivery, leading to the missed doses, contrary to the facility's medication administration policy.
A resident with dementia and cognitive deficits eloped from the facility after cutting off a wander guard, due to inadequate supervision. The resident was later found and returned by local authorities. The facility's staff acknowledged the resident's impaired cognitive abilities and psychiatric history, but the MDS assessment was incomplete, highlighting a lack of oversight.
The facility failed to have an Administrator present at a quarterly QAPI meeting, as required by policy. The RVPO, acting as the Administrator, confirmed the meeting's status but was not listed on the attendance sheet. The facility's policy requires the Administrator's presence as a key committee member. No additional information was provided by the staff to address this deficiency.
Failure to Maintain Clean, Safe, and Homelike Resident Room Environment
Penalty
Summary
Facility staff failed to maintain a safe, clean, comfortable, and homelike environment for one resident when surveyors observed the resident’s room to be crowded and unclean throughout the survey period. On initial tour and continuing through the end of the survey, the resident’s room on the Meadowdale unit was described as crowded (hoarded) with boxes and plastic storage containers placed in front of and on top of the resident’s wheelchair, overbed table, and air conditioning unit. Articles of clothing were scattered around the room, and there were open containers of butter, food sauces, and food spices spilled on various surfaces. Surveyors also noted partially eaten food items and two drinking glasses partially filled with a dark liquid, with liquid dripped down the sides of the glasses. None of the food items were refrigerated, and the room had a sour, spoiled food smell. The resident was observed sitting on a soiled bed encrusted with spilled food, and the resident’s yellow shirt had a 6-inch by 6-inch stain on the front with dried, spilled foods and liquids. When asked, the resident stated, "I just spilled something on it." The resident’s roommate was not in the room and was observed spending most of the daytime hours in other areas of the facility, including the dining room, facility entry hallway, and nursing station. When the roommate was asked why he stayed out of the room, he did not respond and walked away. The DON reported that the resident was very resistant to cleaning in the room and became very belligerent if items were moved or trash was thrown away, and further stated that the resident refused to speak to her after she had been going in and cleaning the room.
Staff-to-Resident Physical Abuse During Incontinence Care
Penalty
Summary
The deficiency involves the facility’s failure to protect a resident from physical and verbal abuse by a CNA during incontinence care. The resident had multiple significant medical diagnoses, including severe chronic kidney disease, diabetes, hypertension, deep vein thrombosis, myocardial infarction, history of pulmonary embolism, diabetic retinopathy, delirium, dementia with agitation, pulmonary edema, and spondylosis. An MDS assessment documented severely impaired cognitive skills, and the admission assessment noted the resident had clear speech, was sometimes able to understand instructions, had a pleasant mood, no observed behaviors, was always incontinent of bowel and bladder, had no skin impairments, and ambulated with a walker. Nursing skilled notes in the days immediately prior to the incident documented no voiced complaints and no resistance to care or refusals. On the date of the incident, a change of condition form completed by the primary nurse documented that the nurse witnessed a CNA hit the resident during incontinence care after the resident became aggressive and swung at the CNA, breaking the CNA’s necklace. The form stated that the CNA punched the resident twice in the lower back with her fists. The resident then demonstrated paranoid and aggressive behaviors, refused assistance with changing, refused physical assessment, and ran into the hallway without pants, would not allow anyone to touch her, and sat in a chair in the hall with a sheet over her legs. The nurse practitioner’s note from the same day described the resident as increasingly confused, agitated, and combative, sitting in the hallway soiled in a disposable brief and refusing to allow staff to change her. The NP documented that the resident was unaware of self, surroundings, or location, was attempting to contact her father, and that a thorough review of systems and physical exam could not be completed due to the resident’s mental status. Subsequent documentation showed that after the incident the resident initially refused to speak with social services and was described as agitated, confused, and unwilling to allow staff to assess or change her until a family member arrived. Later nursing notes indicated that the resident calmed, resumed taking medications, and allowed care, with skin assessments revealing no physical injury or pain. Psychiatry later documented the resident’s report that the CNA came from behind, grabbed, and started hitting her, and that she had to defend herself until staff intervened. The facility’s investigation included written statements from the witnessing RN, who reported that the CNA pushed the resident on her side, insisted on finding her broken necklace in the bed or brief despite the resident’s request to stop, and then punched the resident in the thigh/back twice while stating, “I just don’t care anymore.” The CNA’s own written statement acknowledged the resident became combative, broke her necklace and name tag, and that the CNA continued to attempt to provide care despite the resident’s refusals. These events constituted the substantiated incident of staff-to-resident physical and verbal abuse that led to the cited deficiency.
Medication Administration Deficiency
Penalty
Summary
The facility staff failed to administer a medication per physician order for a resident, identified as Resident #8, who was admitted after an acute care hospital stay with diagnoses including syncope, seizure disorder, diabetes mellitus, alcohol dependence, and HIV. The resident's cognitive abilities were intact, as indicated by a perfect score on the Brief Interview for Mental Status. The deficiency occurred when the resident did not receive the prescribed levetiracetam on two occasions, as the medication was not available in the required liquid form in the facility's Omnicell system. Interviews with facility staff, including an LPN and the Director of Nursing, revealed that the medication was unavailable due to a delay in delivery from the pharmacy. The medication administration record and progress notes confirmed the missed doses and the staff's attempts to obtain the medication. The facility's policy required medications to be administered according to prescriber orders, which was not adhered to in this instance. The findings were shared with the facility's administration, but no additional information was provided to address the deficiency.
Resident Elopement Due to Inadequate Supervision
Penalty
Summary
The facility staff failed to protect a resident from leaving the premises without supervision, resulting in an elopement incident. The resident, who was diagnosed with unspecified dementia, cognitive communication deficit, anxiety disorder, peripheral vascular disease, and type 2 diabetes mellitus, was admitted to the facility on 5/4/23. The resident's cognitive abilities were impaired, and a psychiatric evaluation recommended the use of a wander guard due to poor insight, judgment, and safety awareness. Despite these precautions, the resident managed to cut off the wander guard and leave the facility without staff knowledge on 10/5/24. The staff initiated the elopement process and contacted local authorities, who located the resident at a nearby store and returned him to the facility. Interviews with facility staff revealed that the resident's cognitive level fluctuated daily, and the resident had a significant psychiatric mental health history. The MDS assessment for the resident was incomplete due to the Social Services Department not conducting the necessary interview, which further highlighted the resident's cognitive deficits. The facility's Missing Patient/Resident document defined elopement as leaving the premises without authorization or necessary supervision, which placed the resident at risk for harm or injury. Despite the incident, the facility's administration did not express any concerns or provide additional comments during the final interview with surveyors.
Administrator Absence at QAPI Meeting
Penalty
Summary
The facility failed to have an Administrator present for a quarterly Quality Assurance Performance Improvement (QAPI) meeting, as required by their policy. The attendance sheet for the QAPI meeting held on 9/24/2024 did not include the signature of an Administrator. During an interview, the Regional Vice President of Operations (RVPO), who had been acting as the facility's Administrator since the previous Administrator left, confirmed that the meeting was indeed a quarterly QAPI meeting. However, the absence of the Administrator's signature on the attendance sheet was noted. The facility's policy mandates the presence of the Executive Director (Administrator) as one of the four essential members of the QAPI committee. Despite being given an opportunity to provide additional information, the facility staff did not present any further evidence to support compliance with this requirement.
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What surveyors actually found near you
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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Nursing homes near Newport News
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Riverside Lifelong H & R Warwick Forest | 1.6 mi | ★★★★★ | 7 | 0 |
| Old Dominion Rehabilitation And Nursing | 2.9 mi | ★★★★★ | 22 | 1 |
| The Chesapeake | 3.2 mi | ★★★★★ | 14 | 0 |
| Newport Post Acute | 4.1 mi | ★★★★★ | 0 | 0 |
| Regency Health And Rehabilitation Center | 4.7 mi | ★★★★★ | 2 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release July 2026) and official state health department websites.