Not rated by CMS — ratings are suppressed for new or low-volume facilities.
A standard survey is most likely before around December 2026
Estimate from public CMS data, current as of July 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Viridian Wellness & Rehabilitation during CMS and state inspections, most recent first.
Two male residents, one with severe cognitive impairment and one cognitively intact, were involved in a physical altercation after one resident backed his wheelchair into the other. The second resident struck the first in the face, and both then punched each other in the face and arms with closed fists until separated by an LVN and a supervisor. Assessments documented redness and pain to one resident’s hand and the other resident’s forehead. The LVN described the behavior as willful hitting, and the Administrator was notified; however, the Administrator and regional leadership determined the event was an unplanned behavioral interaction and did not report it as alleged abuse to the State Survey Agency within the required timeframe, contrary to regulatory guidance and the facility’s abuse reporting policy.
A resident with intact cognition and multiple diagnoses, including seizures and PTSD, had an active PRN order for Tylenol with Codeine #3 for pain, and the medication was found expired but still present on a hall medication cart. Staff, including an LVN, RN, ADON, and DON, reported they were unaware the drug was expired, despite stating that nurses and medication aides are responsible for checking for expired medications and that expired narcotics must be removed immediately for proper disposal. The facility’s medication storage policy required outdated medications to be immediately removed and destroyed, but this was not done, resulting in the expired narcotic remaining accessible on the cart.
Failure to Deliver Resident Mail on Saturdays: Residents reported that mail was not delivered unopened on Saturdays, and all 8 residents present at a resident council meeting answered no when asked about Saturday mail delivery. The BOM stated mail is sorted when it arrives and then distributed, but residents do not receive mail on Saturdays because no one is available to sort it. She also noted that important documents, such as Medicaid paperwork, could be passed to a resident and then lost. A facility mail distribution policy was requested twice and was not provided.
Unauthorized restraint by blocking dining area exit with furniture: Staff placed two dining tables across the single entrance to the secure unit dining area to keep six residents from wandering while aides prepared others for breakfast. CNAs stated the tables were used to confine residents in the area, and the DON said this was not acceptable. The residents had diagnoses including Alzheimer’s disease, non-Alzheimer’s dementia, CVA with left side paralysis, DM2, orthostatic hypotension, HTN, and hyperlipidemia.
Medication labeling and storage deficiencies were identified on two med carts. An unlabeled insulin vial, an unopened lorazepam bottle stored outside refrigeration, and an expired glucometer control solution were found on one cart, while another cart contained a damaged, taped blister pack of Lyrica with the count still documented as intact. The DON and staff stated the medications should have been labeled, refrigerated when required, and not taped when packaging was damaged.
Improper Food Storage and Labeling in Kitchen Freezer: The facility failed to store food in accordance with professional standards during a kitchen review. Surveyors observed decomposed lettuce with liquid seepage, an open box of lima beans exposed to the air, opened milk jugs that were not labeled, and an unlabeled container of instant mashed potatoes. The DM stated staff were expected to inspect deliveries and had received in-service on dry storage, freezer management, and inspecting food upon delivery.
Call Lights Left Out of Reach for Two Residents: Two residents had call lights placed where they could not reach them. One resident with severe cognitive impairment, cerebral palsy, and dependence for all care had the call light on the floor beside the bed, while another resident with dementia, CKD, orthostatic hypotension, muscle weakness, and repeated falls had the call light cord trapped between the mattress and wall. Care plans for both residents directed staff to keep the call light within reach, and staff interviews confirmed this was expected, but the DON and administrator stated the facility had no formal policy on call light accessibility.
Poor Environmental Maintenance and Housekeeping: A resident with CHF and cirrhosis and another resident with convulsions had wall AC units with heavy dust/debris buildup, rust, and filter problems, and a third resident with DM2 and PVD had missing vinyl plank flooring in his room for weeks. Surveyors also found a broken sink and vanity in an empty secure-unit bathroom with exposed rough edges and screws, and staff were unaware of the hazard until it was identified.
Failure to complete PASRR Level II review for a resident with severe cognitive impairment and Major Depressive Disorder. The MDS Nurse said the PASRR Level 1 received from the hospital was entered as received, but the resident did not get an updated eval based on the diagnosis and did not receive a PASRR Level 2 screening. The Administrator said the facility did not have a policy for the PASRR process.
A resident admitted with schizoaffective disorder, chronic respiratory failure with hypoxia, and ESRD did not have a completed baseline care plan within 48 hours of admission. RN J initiated the plan, but it was never finished, and the DON stated the admitting nurse was responsible for completing it. The facility policy required a baseline plan of care to meet the resident’s immediate health and safety needs within 48 hours of admission.
Missed Scheduled Showers and Bathing Assistance: Two residents who needed ADL assistance did not receive showers as scheduled. One resident with CHF and cirrhosis was fully dependent for bathing, and another resident with dementia required supervision/touching assistance; both had care plans calling for regular showers, but the shower logs showed missed care with no documented refusals. The residents reported that showers were being forgotten, while CNAs said showers were supposed to be given three times weekly and refusals documented.
A resident with moderate cognitive impairment and multiple chronic conditions was observed alone in a secure courtyard cleaning his fingernails with what appeared to be a rusted nail. The resident refused to say where he got it and declined offers for a nail file or CNA help. An LPN found the nail on a windowsill, and the DON later spoke with the resident about using the nail for nail cleaning.
A facility failed to maintain infection control for two residents. A CMA did not sanitize a BP cuff after use before moving to another resident, and an LPN did not perform hand hygiene or don PPE while providing wound care to a resident on EBP. The DON stated cuffs should be sanitized after each use, and the facility policy required disinfection of reusable resident-care items and gown/glove use for high-contact care such as wound care.
The facility failed to protect residents from all forms of abuse and neglect, including physical, mental, and sexual abuse, as well as physical punishment, by any individual.
A working call system was not available in each resident's bathroom and bathing area, as observed during the survey. This deficiency was noted based on the lack of required equipment to allow residents to request assistance in these areas.
The facility did not ensure pharmaceutical services were provided to meet each resident's needs and failed to employ or obtain a licensed pharmacist, resulting in a lack of required pharmaceutical oversight.
A resident who was unable to perform activities of daily living did not receive the necessary care and assistance from staff, resulting in unmet care needs.
A resident did not receive appropriate care for existing pressure ulcers, and the facility failed to implement effective measures to prevent new ulcers from developing. Surveyors found that necessary interventions, assessments, and monitoring were not consistently provided, resulting in the occurrence and worsening of pressure ulcers.
The facility did not have an infection prevention and control program in place, as observed by surveyors, resulting in a deficiency related to the lack of systematic infection control measures.
The facility did not coordinate assessments with the PASRR program and failed to refer residents for necessary services as required.
A resident with cerebral palsy, kidney failure, contractures, and dysphagia did not receive a comprehensive, person-centered care plan with measurable objectives and time frames, as required. The care plan called for physical, occupational, and speech therapy interventions, but there was no evidence that occupational or speech therapy were implemented or properly documented. Staff interviews revealed inconsistencies and a lack of documentation regarding therapy provision and refusals.
A resident with a Foley catheter did not receive the required monthly catheter change as ordered, with staff only changing the catheter bag and not the catheter itself. Documentation inaccurately reflected that the catheter was changed, and facility leadership was unaware of the missed change until questioned. The resident was dependent on staff and had multiple medical conditions, including neurogenic bladder and dementia.
A resident with multiple complex medical needs, including a tracheostomy and total dependence on staff, was found to have gnats present around his tracheostomy collar, nebulizer tubing, and a cloth with mucus drainage. Staff present were unaware of the cause and had not previously reported the issue, and the DON was not aware until informed. The facility's pest control policy was not effectively implemented, resulting in the resident's room not being free of pests.
Surveyors found that food items in the kitchen, refrigerator, and freezer were not properly labeled, dated, or stored according to facility policy and professional standards. Opened containers of rice, bread, chips, meat, and pudding were observed without required labeling or proper sealing. Dietary staff interviews confirmed that all staff were responsible for these tasks, but the required procedures were not followed.
Four shower rooms were found to be unclean and cluttered, with debris, used towels, opened bottles of cleanser, and unnecessary items such as a wheelchair and storage bins left inside. Broken and missing ceramic wall tiles were also observed, and staff confirmed that cleaning and maintenance protocols were not consistently followed, resulting in an environment that did not meet facility standards for cleanliness and safety.
A walk-in freezer was found with ice accumulation on the floor and a long icicle hanging from the ceiling vent, creating a slipping hazard. Staff interviews and record reviews indicated the issue had been ongoing for several months, with repeated documentation of ice buildup. The problem was known to both dietary and maintenance staff, but the underlying cause of the leak had not been fully addressed, resulting in continued unsafe and unsanitary conditions.
The facility failed to ensure accurate documentation of controlled medication administration, with multiple instances where narcotic medications were signed out on count sheets but not recorded on the MAR or in nursing notes. Several residents with complex medical histories and pain management needs were affected, as staff did not consistently follow required procedures for documenting PRN controlled medications. Staff interviews confirmed that documentation lapses occurred, primarily involving two nurses, and an internal audit revealed widespread inconsistencies between medication sign-out records and administration documentation.
The facility did not ensure that two shower rooms were kept clean and free of trash, soiled towels, used gloves, and other items, as observed by surveyors. Staff interviews confirmed that both CNAs and housekeeping were responsible for maintaining cleanliness, but the required standards were not met, resulting in unsanitary conditions.
Overhead light fixtures in several resident rooms across three halls were not functioning, resulting in lighting levels well below required standards. Two residents reported difficulty seeing in their room due to non-working fixtures, and staff acknowledged the issue and the lack of adequate lighting. Facility policy requires sufficient lighting to ensure a safe and comfortable environment, which was not provided in these areas.
A resident who was fully dependent on staff for ADLs due to paraplegia and other medical conditions did not receive scheduled showers or bed baths as required, with documentation and interviews revealing long periods without bathing, inconsistent care, and lack of supplies. The resident and family reported repeated requests for hygiene assistance, which were often unmet, and staff confirmed that scheduled baths were missed due to supply shortages and poor documentation.
A resident with multiple psychiatric and medical diagnoses had an incomplete MDS assessment that failed to document the use of high-risk medications, such as antipsychotics and anti-anxiety drugs, despite active orders and administration during the assessment period. The MDS coordinator did not code these medications due to frequent refusals by the resident, and the assessment was not properly reviewed or signed by clinical staff, resulting in an inaccurate reflection of the resident's care needs.
The facility failed to maintain an effective pest control program, leading to the presence of rodents and insects in the kitchen and resident rooms. Two residents reported seeing pests, and staff confirmed sightings of rodents in the kitchen and laundry areas. The pest control contract had been canceled due to slow payment, and the Administrator was unaware of this termination. The facility's pest control policy was not effectively implemented, resulting in a lapse in regular pest control measures.
A resident requiring tracheostomy care and continuous oxygen was at risk due to the absence of an extension cord needed for emergency power during outages. The facility staff, including the charge nurse and maintenance personnel, were unaware of the need for the extension cord and the status of emergency power outlets. The administration acknowledged the oversight, which posed a risk to the resident's safety despite the availability of portable oxygen and an ambu bag.
A facility's walk-in freezer had a leaking vent causing ice accumulation on the floor, creating a slipping hazard for kitchen staff. The issue persisted for six months without a formal maintenance log, relying on verbal reports. The administrator was aware of the problem only weeks before repairs were scheduled.
A resident with a history of stroke and dementia eloped from the facility and was found outside, combative and refusing to return. The police were called, and the resident was taken to the hospital. The facility failed to report the incident to the State Survey Agency, as the Administrator mistakenly believed a resident needed to be missing for 4-6 hours before reporting was necessary.
A resident with a neurogenic bladder and paraplegia did not receive proper catheter care, as their indwelling catheter drainage bag was left on the floor, contrary to facility policy. Staff interviews confirmed the risk of infection and the need for the bag to be secured to the bed frame, highlighting a deficiency in care.
A resident with a PICC line for antibiotic therapy was found with a peeling dressing, exposing the IV site. An LVN administered medication without addressing the compromised dressing, believing the line was functional. The facility's policy required dressings to be changed every 7 days or if compromised, but the LVN was unfamiliar with this policy. The ADON and DON acknowledged the risk of infection and the need for regular dressing checks.
The facility failed to address resident grievances, including a resident's complaint about the lack of hot water and multiple concerns raised during resident council meetings. Issues such as inadequate food portions, unresponsive staff, and pest problems were not documented or resolved, highlighting systemic issues in grievance handling.
Two residents with paraplegia and significant medical conditions did not receive scheduled showers due to a lack of hot water and inadequate documentation practices. The facility failed to use proper shower sheets for tracking and monitoring residents' bathing and skin conditions, leading to missed showers and unaddressed hygiene needs.
A resident with multiple pressure ulcers did not receive consistent wound care as ordered by the physician, leading to a decline in wound condition. The resident, who was dependent on staff for care, reported that his wounds worsened after a change in staff responsible for wound care. Facility staff interviews revealed inconsistencies in care provision and documentation, contributing to the deficiency.
The facility failed to provide a safe and comfortable environment on Hall 400 due to a non-operational water heater, affecting three residents who lacked hot water for personal hygiene. Interviews revealed resident dissatisfaction and discomfort, with one resident experiencing skin issues and another not being bathed for over a month. Staff were largely unaware of the issue, and despite obtaining bids for a new water heater, the facility had not resolved the problem.
A resident's Midline catheter dressing was not changed for 15 days, contrary to the facility's policy requiring changes every 5-7 days. The resident, in a persistent vegetative state, had no documented orders for dressing changes, increasing the risk of infection. Staff interviews revealed a lack of awareness and oversight regarding the dressing change schedule.
A resident in a persistent vegetative state did not receive Ketoconazole External Shampoo as ordered due to a lack of communication and documentation among staff. The shampoo was not available or applied as prescribed, placing the resident at risk of untreated conditions. The facility's policy required timely pharmacy services, but the deficiency was identified through record reviews and staff interviews.
Two residents in the facility did not receive appropriate treatment for their wounds due to a lack of awareness and documentation by the staff. One resident had multiple open ulcers on his leg that were not treated, while another had an autoimmune disease-induced wound that was not identified during regular skin assessments. The facility's failure to follow professional standards and care plans led to these deficiencies.
The facility failed to adhere to professional standards for food service safety, as observed in the kitchen. Spoiled tomatoes and carrots were found in the refrigerator, along with open bags of bacon and ham. The freezer contained open boxes of fish fillets and beef patties. Additionally, several containers of spices were open and exposed to air. The Dietary Supervisor acknowledged the responsibility of the dietary department for proper food storage, but deficiencies were still noted. A request for the food storage policy was not fulfilled.
The facility failed to deliver mail to residents on Saturdays, affecting their timely receipt of mail. A resident with multiple diagnoses, including anxiety disorder, reported not receiving mailed items. Staff interviews revealed inconsistencies in the mail delivery process, with mail being stored in a locked office until Monday unless a director was present to deliver it. The facility's policy required mail delivery within 24 hours, including Saturdays, but this was not followed.
The facility failed to inform residents and their representatives about grievance procedures, including how to file grievances and their rights to a written decision. Two residents with intact cognition were affected, with one reporting withheld grievance forms and another discharged after complaints. Staff provided inconsistent information on form availability, and the Administrator admitted to removing forms to prevent excessive use by a resident.
A resident with paraplegia was not provided a trapeze bar for repositioning in bed, despite having a physician's order from a previous facility. The resident, who was cognitively intact, had to rely on staff assistance for repositioning, as the facility was unaware of the need for a trapeze bar. Interviews revealed a lack of awareness among staff, and no relevant policy was provided by the facility.
Two residents experienced deficiencies in housekeeping and maintenance services, affecting their living environment. One resident had peeling wallpaper in his room, which had not been addressed since his admission. Another resident's room was inadequately cleaned, with dried spots and debris on the floor. Staff shortages and lack of communication contributed to these issues, impacting the residents' quality of life.
A resident was found with cigars and a lighter in their room, contrary to the facility's smoking policy requiring such items to be stored at the nurses' station. Additionally, hazardous items like razors and hand sanitizer were found unsecured in a unit accessible to residents. Staff were unaware of these items' presence, and no specific policy for hazardous item storage was provided.
Failure to Report Resident-to-Resident Physical Altercation as Alleged Abuse
Penalty
Summary
The deficiency involves the facility’s failure to immediately report an alleged incident of abuse involving a resident-to-resident altercation to the State Survey Agency as required by federal regulations, state guidance, and the facility’s own abuse reporting policy. On the date of the incident, one male resident with cerebral palsy, moderate intellectual disabilities, impulse disorder, and severe cognitive impairment (BIMS score of 3) was ambulating backwards in his wheelchair in a hallway when he collided with another male resident’s wheelchair. The second resident, who had vascular dementia, adjustment disorder, and was cognitively intact (BIMS score of 15), attempted to push the first resident’s wheelchair forward. The first resident stopped the wheelchair with his feet and continued to try to wheel backwards. According to nursing progress notes and staff interviews, the second resident then hit the first resident twice in the face, and the first resident responded by hitting the second resident back. An LVN and the weekend supervisor intervened while the residents were actively punching each other in the face and arms with closed fists. Head-to-toe assessments documented redness and pain to the first resident’s left hand knuckle area and redness to the right side of the second resident’s forehead, with both residents reporting pain at the time of assessment. The LVN who witnessed the event stated that the residents appeared to be willfully hitting each other and that the altercation escalated quickly, with each resident striking the other approximately three to four times. The Administrator acknowledged being notified of the incident on the day it occurred and confirmed that he was responsible for reporting any instances of abuse, neglect, or exploitation, including willful resident-to-resident altercations, to the State Survey Agency. Despite this, the Administrator did not report the incident to the State Survey Agency. The facility’s internal investigation concluded that the event was an unplanned behavioral interaction and determined it did not meet criteria for a reportable incident. This determination was made even though Provider Letter 2024-14 specifies that abuse must be reported immediately, but not later than two hours after the incident is suspected, and clarifies that “willful” means the individual acted deliberately, not that they intended to inflict injury or harm. The facility’s Abuse Prevention and Prohibition Program policy also requires immediate reporting, but no later than two hours, of alleged abuse to the state survey agency and other authorities, which did not occur in this case. The deficiency further encompasses the Administrator’s and Regional President of Operations’ interpretation of the incident and the regulatory definition of willful abuse. The Administrator stated the facility did not feel the incident was willful, which was the reason it was not reported, while the Regional President of Operations described the event as more of a reaction, as though one resident had been startled and unintentionally swung his hands. Both leaders indicated that their understanding of willful intent required a purposeful attempt to hurt or injure someone with sufficient mental cognition to recognize their actions. This interpretation conflicted with the language in Provider Letter 2024-14, which was cited in the survey findings and explicitly states that willful behavior does not require intent to cause injury. As a result of this misinterpretation and the facility’s determination that the altercation was not reportable, the alleged abuse involving two residents physically striking each other was not reported to the State Survey Agency within the required timeframe.
Expired PRN Narcotic Left on Medication Cart
Penalty
Summary
The deficiency involves the facility’s failure to provide pharmaceutical services that ensured accurate acquiring, receiving, dispensing, and administering of medications, specifically by not removing an expired Tylenol with Codeine #3 (acetaminophen-codeine 300-30 mg) tablet from a medication cart. A male resident with intact cognition (BIMS score of 15) and diagnoses including muscle weakness, anxiety disorder, depression, seizures, and PTSD had an active physician order for Tylenol with Codeine #3, one tablet by mouth every six hours as needed for pain. His care plan identified him as being at risk for alteration in comfort related to seizures and history of falls, with interventions including pain medications as ordered. During an observation of the 300 hall medication cart, surveyors found that this resident’s Tylenol with Codeine #3 had expired earlier in the month and remained available on the cart. Multiple staff interviews confirmed that nurses and medication aides were responsible for checking medications to ensure none were expired, and that expired medications, particularly narcotics, were to be removed from the cart immediately and given to the DON for proper disposal. LVN A, RN B, the ADON, and the DON each stated they were unaware that the resident’s Tylenol with Codeine #3 was expired and acknowledged that expired medications should not be present on the cart. The ADON and DON reported that ADONs audited medication carts weekly and the consultant pharmacist audited carts every other month. The facility’s Medication Storage policy, revised 10/2023, stated that outdated medications are to be immediately removed from stock and disposed of according to destruction procedures and reordered if a current order exists, which was not followed in this instance.
Failure to Deliver Resident Mail on Saturdays
Penalty
Summary
The facility failed to protect and facilitate residents’ right to communicate with individuals and entities inside and outside the facility by not delivering mail to residents on Saturdays. During a confidential resident council meeting, all 8 residents in attendance answered “no” when asked whether mail was delivered unopened and on Saturdays. In an interview, the BOM stated she sorts the mail when it arrives at the facility and then it is delivered to residents, but residents do not receive mail on Saturdays because there is no one at the facility to sort it before distribution. The BOM also stated there was a possibility that important documents, such as Medicaid documents, could be passed to a resident and then lost. A facility policy related to mail distribution was requested from the Administrator twice and was not provided.
Unauthorized restraint by blocking dining area exit with furniture
Penalty
Summary
The facility failed to ensure six residents were free from a physical restraint when staff placed two dining tables together in front of the single entrance to the secure unit dining area to prevent residents from leaving. The residents involved were Resident #70, Resident #23, Resident #39, Resident #36, Resident #25, and Resident #63. Record review showed these residents had diagnoses including Alzheimer's disease, non-Alzheimer's dementia, left side paralysis due to cerebral infarction, type 2 diabetes, orthostatic hypotension, hypertension, and hyperlipidemia. On observation, the tables were positioned to block the doorway while the six residents were inside the dining area, with CNA G outside the area and CNA H nearby in an office with line of sight to the hallways. CNA G stated the tables were placed there to keep residents from wandering, and CNA H stated the tables were used to keep residents from wandering while staff got other residents ready for breakfast. The DON stated she did not know weekend aides were restraining residents in the dining area and said it was not acceptable, adding that the secure unit is secure so residents can wander freely and be safe in their environment. The facility policy identified blocking an exit with furniture as an example of involuntary seclusion and stated that confining a resident against his or her will is prohibited.
Medication Labeling and Storage Deficiencies
Penalty
Summary
The facility failed to ensure drugs and biologicals were labeled and stored according to accepted professional principles. During observation of the 300-hall medication cart, surveyors found one vial of insulin lispro 100 unit/mL with no resident label, Resident #64’s unopened liquid lorazepam 2 mg/mL stored in the cart instead of the refrigerator, and a bottle of Assure Prism Control solution that was expired and had an open date of 06/25/2025. The DON stated that all medication, including insulin vials, should be labeled and that refrigerated medications should be stored properly; the LVN stated she did not realize the insulin vial lacked a label, did not realize the lorazepam needed refrigeration, and did not realize the control solution was expired. Resident #64 was a female with diagnoses including malnutrition, anxiety, depression, pancytopenia, and cirrhosis of the liver. Her care plan reflected use of antidepressant medication, and her active orders included multiple PRN orders for lorazepam intensol concentrate 2 mg/mL for restlessness/agitation related to anxiety disorder. The unopened lorazepam bottle was observed in the medication cart rather than refrigerated storage while the resident had active orders for that medication. On the 400-hall medication cart, surveyors observed Resident #11’s Lyrica 75 mg blister pack with one damaged blister that had been taped, while the count remained documented as 7 pills. Resident #11 was a female with diagnoses including anxiety, depression, bipolar disorder, and respiratory failure, and her care plan identified pain medication therapy for pain and neuropathy. The CMA stated taped narcotic medication should not be used and that a damaged blister should be reported for wasting by two nurses; the 400-hall nurse stated he had not been notified of the damaged blister and that a broken blister should be wasted witnessed by two nurses.
Improper Food Storage and Labeling in Kitchen Freezer
Penalty
Summary
The facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety in 1 of 1 kitchen reviewed. Observation of the freezer on 09/14/24 at 9:12 AM revealed 2 bags of lettuce, each containing 6 heads, that were visibly decomposed with brown discoloration, wilted and slimy, with liquid seepage. The same observation found 1 box of lima beans open and exposed to the air, 2 gallon jugs of milk opened and not labeled, and 1 container of instant mashed potatoes not labeled. In an interview on 9/14/2025 at 2:00 PM, the Dietary Manager stated that when food deliveries arrived, staff were expected to inspect the food and could reject items for credit if necessary, and that an in-service had been provided on dry storage, freezer management, and inspecting food upon delivery. Record review of the facility policy titled Food Storage: Cold Foods dated 2/2023 stated that all foods would be stored wrapped or in covered containers, labeled and dated, and arranged to prevent cross contamination.
Call Lights Left Out of Residents' Reach
Penalty
Summary
The facility failed to ensure two residents had their call lights within reach. Resident #8, an [AGE]-year-old male admitted on 09/20/2024 with severely impaired cognitive function and diagnoses including cerebral palsy and kyphosis, was dependent on staff for all self-care and mobility tasks. His care plan directed staff to anticipate and meet needs and to be sure the call light was within reach and respond promptly to requests for assistance. During observation and interview on 09/14/2025, he was in bed and the call light was on the floor at the side of the bed, out of his reach; he stated he was unable to reach it and was not sure why it was there. Resident #14, an [AGE]-year-old male admitted on [DATE] with severely impaired cognitive function and diagnoses including unspecified dementia, chronic kidney disease, orthostatic hypotension, muscle weakness, and repeated falls, had a care plan focused on fall risk that included keeping the call light in reach and answering it promptly. During observation on 08/24/2025, he was in bed and the call light cord was observed at the end of the bed, between the mattress and wall, hanging toward the floor. Because of cognitive impairment, he was unable to provide reliable information during the interview. During interviews, CNA A stated staff were responsible for ensuring call lights were within reach, and the DON and administrator acknowledged the issue and stated the facility did not have a policy regarding call light accessibility.
Poor Environmental Maintenance and Housekeeping
Penalty
Summary
The facility failed to ensure residents received housekeeping and maintenance services needed to maintain a sanitary, orderly, and comfortable interior. For Resident #49, whose annual MDS reflected intact cognition and diagnoses including chronic congestive heart failure and cirrhosis of the liver, the in-room wall air conditioning unit was observed with significant dust and debris buildup on the coils and interior components, rust along the metal frame, visible dust in the blower area, and no filter present. Resident #49 stated the unit needed to be cleaned and that he did not like the air blowing on him because it was dirty and missing the filter. For Resident #20, whose annual MDS reflected intact cognition and a diagnosis of unspecified convulsions, the wall air conditioning unit in the room was observed with significant dust and debris on the coils. The unit had a clean filter, but half of a broken filter covered in dust was also inside the filter slot. Resident #20 stated he did not have any issues at the time, but said the cover of the unit would sometimes come off. The facility also had additional environmental maintenance issues. Resident #73, whose face sheet listed diagnoses including type 2 diabetes mellitus and peripheral vascular disease and whose MDS showed a BIMS score of 14, had several pieces of brown vinyl plank missing from the flooring in his room, exposing the white tile underneath. He stated the flooring had been missing for a couple of weeks and that he wanted it repaired. In a separate empty room on the secure unit, the sink and vanity in the bathroom were observed broken apart and lying on the floor with broken cabinet pieces, exposed rough edges, and screws sticking up. Staff and the administrator were unaware of the broken sink until it was shown during the survey, and the maintenance director stated he did not know when or how it broke.
Failure to Complete PASRR Level II Review for a Resident With Mental Health Diagnosis
Penalty
Summary
The facility failed to refer all level II residents and residents with newly evident or possible serious mental disorder, intellectual disability, or a related condition for level II resident review for one resident reviewed for PASRR services. Resident #55’s quarterly MDS assessment dated 06/13/25 identified the resident as a [AGE] year-old female admitted on [DATE] with severe cognitive impairment and a diagnosis of Major Depressive Disorder, Recurrent, Moderate. Her comprehensive care plan dated 08/30/2025 included a mental health focus for mood problems and an antidepressant medication focus for Lexapro, with interventions to administer medications as ordered and monitor for side effects and effectiveness. During an interview on 09/16/25, the MDS Nurse stated she was responsible for entering PASRR information and reported that the PASRR Level 1 for Resident #55 was received from the hospital on admission and documented as it was. She stated the resident did not receive an updated evaluation based on her diagnosis and did not receive a PASRR Level 2 screening. The MDS Nurse stated the resident was at risk of not receiving PASRR services. On 09/17/2025, the Administrator reported the facility did not have a policy for the resident PASRR process.
Failure to Complete Baseline Care Plan Within 48 Hours
Penalty
Summary
The facility failed to develop and complete a baseline care plan for Resident #72 within 48 hours of admission. Resident #72 was a [AGE]-year-old female admitted with diagnoses including schizoaffective disorder, bipolar type, chronic respiratory failure with hypoxia, and end stage renal disease. Review of the electronic medical record on 09/15/25 showed that a baseline care plan had been initiated by RN J after the resident’s admission, but it was never completed. During interview, the DON stated the admitting nurse was responsible for completing the baseline care plan for newly admitted residents. RN J stated baseline care plans were required to be completed within 48 hours of admission, and that he had initiated Resident #72’s baseline care plan for another nurse, who he could not recall, but the other nurse should have completed it. The facility’s Care Plans - Baseline policy, dated 03/2022, stated that a baseline plan of care to meet the resident’s immediate health and safety needs is developed for each resident within 48 hours of admission.
Missed Scheduled Showers and Bathing Assistance
Penalty
Summary
The facility failed to ensure that two residents who were unable to complete activities of daily living received the showers and bathing assistance scheduled for them. Resident #49, an older male with intact cognition and diagnoses including chronic congestive heart failure and unspecified cirrhosis of the liver, was fully dependent on staff for showering, bathing, and personal hygiene. His care plan identified an ADL self-care performance deficit, and the facility’s shower schedule listed showers for Tuesdays, Thursdays, and Saturdays. However, the shower documentation showed he was bathed only once during the reviewed period, and progress notes did not document any shower or bathing refusals. Resident #61, an older female with moderate cognitive impairment and diagnoses including unspecified dementia, hypertension, and hyperlipidemia, required supervision or touching assistance and was independent for personal hygiene tasks. Her care plan also identified an ADL self-care performance deficit and stated that she preferred showers at least three times per week. The facility’s shower documentation listed showers for Tuesdays, Thursdays, and Saturdays, but the records showed no showers or baths were provided during the reviewed period. Her progress notes also did not document any shower or bathing refusals. During interviews, both residents reported that showers were being missed. Resident #49 stated he usually received bed baths twice a week, had only one the prior week, could not recall receiving any baths that week, and was not given a reason for the missed care. Resident #61 stated the facility kept forgetting to give her showers and that it had been over a week since her last shower. CNAs stated residents were supposed to receive three showers per week and that refusals would be documented, while the DON stated she was not aware of any residents not receiving showers or baths. The facility policy required staff to document when a shower or bath was performed or refused and to notify a supervisor if a resident refused.
Unsafe Object Used for Nail Cleaning
Penalty
Summary
The facility failed to ensure the resident environment remained free of accident hazards and that adequate supervision was provided to prevent accidents for one resident reviewed for accidents and supervision. Resident #17 had a BIMS score of 11, indicating moderate cognitive impairment, and diagnoses that included acute and chronic respiratory failure with hypoxia, COPD, peripheral vascular disease, and Type 2 diabetes. The resident’s care plan identified a risk for wandering/elopement and included interventions such as clearly identifying the room and bathroom, engaging the resident in purposeful activity, providing care in a calm and reassuring manner, and giving clear, simple instructions. On observation, Resident #17 was sitting alone in a secure courtyard and was cleaning his fingernails with what appeared to be a rusted nail. The resident stated he was using a nail to clean his nails and refused to say where he got it, stating, "I'm as tough as this nail, leave me to my business." An LPN observed the nail on the windowsill and asked the resident about it, but he refused to answer and refused offers for a nail file or CNA assistance. The DON later stated she spoke with the resident about using a nail to clean his fingernails and educated him that it was not an appropriate device to use.
Infection Control Lapses With Equipment Disinfection and Enhanced Barrier Precautions
Penalty
Summary
The facility failed to establish and maintain an infection prevention and control program for two residents reviewed for infection control. One resident had diagnoses including ulcerative colitis, Crohn's disease, viral hepatitis C, fistula of the intestine, and borderline personality disorder, and had an order for enhanced barrier precautions related to cellulitis of the abdomen and a non-pressure chronic ulcer. Another resident had diagnoses including hypertension, peripheral vascular disease, malnutrition, and asthma, and had a care plan addressing elevated blood pressure related to hypertension. During observation, a CMA checked a resident's blood pressure and did not sanitize the blood pressure cuff before placing it back in the cart and going to administer medication to another resident. In interview, the CMA stated she knew she was supposed to sanitize the cuff after each resident and said she did not have sanitizing wipes at the time. The DON later stated that blood pressure cuffs should be sanitized after each use on each resident. During another observation, an LVN entered the room of a resident on enhanced barrier precautions, did not perform hand hygiene before donning clean gloves, cleaned the resident's abdominal wound, stopped to give pain medication, and did not don PPE while cleaning the wound. The LVN acknowledged she knew the resident was on enhanced barrier precautions and should have donned PPE before cleaning the wound. The facility policy stated that blood pressure cuffs are non-critical resident-care items requiring cleaning and disinfection between uses, and that enhanced barrier precautions require gown and glove use before high-contact resident care activities, including wound care.
Failure to Protect Residents from Abuse and Neglect
Penalty
Summary
A deficiency was identified regarding the facility's failure to protect each resident from all types of abuse, including physical, mental, sexual abuse, physical punishment, and neglect by any individual. The report notes that residents were not adequately safeguarded from these forms of mistreatment, indicating lapses in the facility's responsibility to ensure resident safety and well-being. No specific details about the residents involved, their medical history, or their condition at the time of the deficiency are provided in the report.
Nonfunctional Call System in Resident Bathrooms and Bathing Areas
Penalty
Summary
A deficiency was identified due to the lack of a working call system in each resident's bathroom and bathing area. This observation indicates that the required call system, which allows residents to request assistance when needed, was not available or functional in these specific areas of the facility. The absence of a working call system in these locations was directly noted during the survey, but no additional details about specific residents, their medical history, or their condition at the time were provided in the report.
Failure to Provide Pharmaceutical Services and Licensed Pharmacist Oversight
Penalty
Summary
The facility failed to provide pharmaceutical services to meet the needs of each resident and did not employ or obtain the services of a licensed pharmacist. This deficiency was identified during the survey process, indicating that the required pharmaceutical oversight and services were not in place for residents as mandated.
Failure to Assist Residents with Activities of Daily Living
Penalty
Summary
A deficiency was identified when care and assistance were not provided to perform activities of daily living (ADLs) for residents who were unable to do so themselves. The report notes that residents requiring help with ADLs did not receive the necessary support from staff, resulting in unmet care needs. This failure was observed and documented by surveyors during their review of facility practices.
Failure to Provide and Prevent Pressure Ulcer Care
Penalty
Summary
The facility failed to provide appropriate care for pressure ulcers and did not implement effective measures to prevent the development of new ulcers. This deficiency was identified through surveyor observations and documentation review, which indicated that residents were not consistently receiving necessary interventions to manage existing pressure ulcers or to prevent new ones from forming. The lack of proper assessment, monitoring, and timely intervention contributed to the occurrence and worsening of pressure ulcers among residents.
Failure to Implement Infection Prevention and Control Program
Penalty
Summary
The facility failed to provide and implement an infection prevention and control program. This deficiency was identified during the survey process, as the facility did not have an established or operational program to prevent and control infections among residents and staff. The absence of such a program was observed and documented by surveyors, indicating a lack of systematic measures to address infection risks within the facility. No specific residents or staff members were mentioned in the report, and no additional details regarding individual medical histories or conditions at the time of the deficiency were provided.
Failure to Coordinate PASRR Assessments and Referrals
Penalty
Summary
The facility failed to coordinate assessments with the pre-admission screening and resident review (PASRR) program and did not refer residents for services as needed. This deficiency indicates that required assessments and referrals for appropriate services were not completed in accordance with regulatory requirements. No additional details about specific residents, their medical history, or their condition at the time of the deficiency are provided in the report.
Failure to Implement Comprehensive Person-Centered Care Plan and Therapy Interventions
Penalty
Summary
The facility failed to develop and implement a comprehensive, person-centered care plan with measurable objectives and time frames for a resident with multiple complex medical conditions, including cerebral palsy, kidney failure, contractures, and dysphagia. The resident was totally dependent on staff for all activities of daily living and had significant communication and mobility limitations. The care plan indicated the need for habilitative physical and occupational therapy services, habilitation coordination, and independent living skills, as agreed upon by the family and local mental health authority. However, there was no evidence that the interventions for speech and occupational therapies were implemented as outlined in the care plan. Interviews with facility staff revealed inconsistencies and lack of documentation regarding the provision and refusal of therapy services. The DON initially reported that the resident was not receiving specialized services due to hospice status, but later confirmed that physical therapy had been provided and occupational therapy was pending approval. The Director of Rehabilitation stated that speech therapy was never recommended and believed the family declined it, but this refusal was not documented in the resident's electronic health record. The facility's policy required the interdisciplinary team to develop and implement a comprehensive care plan in conjunction with the resident and their representative, with explanations documented if participation was not practicable, but this was not followed in this case.
Failure to Perform Ordered Foley Catheter Change
Penalty
Summary
A deficiency occurred when a resident with a Foley catheter did not receive the required monthly catheter change as ordered by the physician. The resident, who had a history of stroke, diabetes, dementia, neurogenic bladder, and obstructive uropathy, was dependent on staff for mobility and had severely impaired cognitive skills. The physician's order specified that the Foley catheter should be changed every month on the 13th, and the care plan reflected this requirement. However, documentation by an RN indicated that the catheter was changed, but in reality, only the catheter bag was replaced due to leakage, and the catheter itself was not changed. Interviews with the RN and the DON confirmed that the catheter was not changed as ordered, and the DON was unaware of the missed change until questioned. The resident's family member also reported not observing a catheter change and was told conflicting information by staff. The facility's catheter care policy emphasized the importance of proper catheter management to reduce complications, but the required procedure was not followed for this resident.
Failure to Maintain Effective Pest Control in Resident Room
Penalty
Summary
The facility failed to maintain an effective pest control program, resulting in a resident's room not being free of gnats. During an observation, a resident with significant medical needs, including a tracheostomy, supra-pubic catheter, colostomy, and quadriplegia, was found to have gnats flying around his tracheostomy collar, nebulizer tubing, and a cloth with mucus drainage on his chest. A cluster of gnats was also observed on the cloth and flying around the room. The resident was dependent on staff for all activities of daily living and was non-verbal at the time of the observation. Staff present during the observation, including a CNA and an LVN, were unaware of the cause of the gnats and indicated that maintenance would be notified. The Director of Nursing was not aware of the issue until informed during the interview. The Maintenance Director confirmed he was notified about the gnats and subsequently cleaned the room, but stated that no prior reports had been made regarding the presence of gnats in the resident's room. Review of facility policy indicated a requirement for an effective pest control program, which was not effectively implemented in this instance.
Failure to Properly Label, Date, and Store Food Items
Penalty
Summary
Surveyors observed multiple failures in the facility's food storage and handling practices during their review of the kitchen. In the dry food pantry, a large plastic container of rice was found without a label or date, and opened bags of potato and tortilla chips were wrapped in plastic wrap but not dated or properly stored according to facility policy. In the refrigerator, two opened bags of bread were not labeled, dated, or properly stored; a container of white gravy was covered with plastic wrap that had a large hole; chopped meat and an opened pack of deli meat were not labeled or dated; and a large bowl of chocolate pudding was uncovered and not labeled or dated. In the walk-in freezer, an opened bag with meat patties, two opened packs of hamburger buns, and a large roll of ground beef were all found without labels or dates. Interviews with dietary staff and the dietary manager confirmed that all kitchen staff were responsible for labeling and dating food items, and that opened or unused products should be placed in sealed containers or bags, labeled, and dated. The dietary manager, who had only been at the facility for three days, acknowledged the need for staff education on proper labeling and dating. Facility policies reviewed by surveyors required that all perishable and bulk foods be covered, labeled, and dated, and that leftover and refrigerated foods be stored in covered containers, clearly labeled and dated, and used within specified timeframes. These requirements were not followed, as evidenced by the observations and staff interviews.
Failure to Maintain Clean and Safe Shower Rooms
Penalty
Summary
The facility failed to maintain a safe, clean, comfortable, and homelike environment in four of six shower rooms reviewed (100, 300, 400, and 500 halls). Observations revealed that these shower rooms contained various forms of debris, such as used towels, dirty gloves, overflowing wastebaskets, and opened bottles of skin and hair cleanser left out in the open. Additionally, several broken and missing ceramic wall tiles were noted in each of the affected shower rooms. Unnecessary items, including a wheelchair, hangers, pillows, and empty plastic storage bins, were found stored in the 300 hall shower room. These conditions were confirmed through interviews with staff, who acknowledged that shower rooms should be cleaned after each use and that supplies should be properly stored. Staff interviews further indicated that the facility's maintenance and cleaning protocols were not consistently followed, as items were left out and repairs to the shower rooms had not been completed. The facility's policies require that residents be provided with a safe, clean, and homelike environment and that maintenance services be provided to all areas of the building. However, the observed conditions in the shower rooms did not meet these standards, as cleanliness and order were not maintained, and necessary repairs were not completed.
Failure to Maintain Safe and Sanitary Walk-In Freezer Environment
Penalty
Summary
The facility failed to maintain a safe, functional, sanitary, and comfortable environment in the walk-in freezer, as evidenced by the presence of small pieces of ice and two large chunks of ice on the floor, along with a long icicle hanging from the ceiling vent. Observations confirmed the accumulation of ice, and interviews with the Dietary Manager (DM) and Maintenance Director (MTD) revealed that the issue had been ongoing, with documentation in the Registered Dietician's notes of repeated ice accumulation on the floor over several months. The DM, new to the facility, was unaware of the duration of the leak, while the MTD acknowledged the persistent problem and described efforts to break up and clean the ice as it formed. The facility's Maintenance Service policy requires that all areas, including equipment, be maintained in a safe and operable manner and free from hazards. Despite this, the walk-in freezer continued to have ice accumulation due to a leaking vent, which was known to both the maintenance and administrative staff. The issue was recognized as a hazard by staff, with the potential for injury due to slipping and falling on the ice, but the underlying cause had not been fully resolved at the time of the survey.
Failure to Accurately Document Administration of Controlled Medications
Penalty
Summary
The facility failed to provide pharmaceutical services that ensured the accurate acquiring, receiving, dispensing, and administering of all drugs and biologicals to meet the needs of each resident. Specifically, there were inconsistencies between the documentation of narcotic medications signed out on the narcotic count sheets and the documentation of those medications administered as reflected on the Medication Administration Records (MAR) and nursing progress notes. This deficiency was identified for five residents who were reviewed for pharmacy services, all of whom had orders for controlled pain medications such as Tramadol, Tylenol with Codeine, and hydrocodone/APAP. In multiple instances, medications were signed out on the control drug records but not documented as administered on the MAR or in the nursing notes, and vice versa. The residents involved had varying degrees of cognitive impairment and complex medical histories, including conditions such as hypertension, stroke, dementia, chronic pain, and other comorbidities. For example, one resident with severe cognitive impairment and multiple diagnoses had Tramadol signed out on the control drug record on several dates, but the MAR and nursing notes did not reflect administration of those doses. Similar discrepancies were found for other residents, with controlled medications being signed out but not documented as given, or lacking corresponding nursing notes to support administration. Interviews with residents indicated that they generally felt their pain was managed, but the documentation did not support that medications were administered as ordered. Staff interviews revealed that nurses were required to count controlled medications at shift changes and document administration on both the MAR and narcotic count sheets. However, some staff admitted to missing MAR entries, often due to distractions, and recognized the importance of proper documentation for communication and assessment purposes. The Director of Nursing and other staff identified that two nurses were primarily responsible for the documentation failures, and an internal audit confirmed multiple instances of incomplete or missing documentation for PRN controlled medications. The facility's policies required accurate and timely documentation of medication administration, but these procedures were not consistently followed, resulting in the identified deficiency.
Failure to Maintain Clean and Homelike Shower Room Environment
Penalty
Summary
The facility failed to maintain a safe, clean, comfortable, and homelike environment in two of five shower rooms reviewed (300 and 500 halls). Observations revealed soiled washcloths and towels left on the shower rack and floor, a gallon of liquid body soap in the shower area, a black duffel bag on the floor, and used gloves and a hanger on the floor and under the shower chair. These items were not removed or cleaned up as required, resulting in unsanitary conditions in the shower rooms. Interviews with staff, including CNAs, housekeepers, the DON, and the administrator, confirmed that both CNAs and housekeeping staff were responsible for ensuring the cleanliness of the shower rooms. Staff acknowledged that the presence of trash, soiled towels, and other items in the shower rooms was not acceptable and could lead to infection or harm to residents. The facility's policy required a clean and homelike environment, but this standard was not met in the observed shower rooms.
Inadequate Lighting in Resident Rooms
Penalty
Summary
The facility failed to provide a safe, functional, sanitary, and comfortable environment for residents on three of five halls reviewed for environmental concerns. Specifically, overhead light fixtures in multiple resident rooms across the 200, 300, and 400 halls were not functioning properly, resulting in inadequate illumination. Observations and interviews revealed that in several rooms, some or all overhead fixtures did not work, and residents reported difficulty seeing in their rooms. Lighting measurements taken in these rooms showed levels significantly below the required 50-foot candle standard, with readings ranging from 19.6 to 30.5 foot candles at approximately 30 inches above the floor. Staff interviews confirmed awareness of the inadequate lighting, with the maintenance director acknowledging the outdated fixtures and the ongoing but incomplete efforts to update them. The administrator and DON recognized that low lighting could impact resident safety and visibility. Review of facility policy indicated a requirement for comfortable and adequate lighting in all areas to promote a safe and homelike environment, which was not met in the affected rooms.
Failure to Provide Scheduled Bathing and ADL Assistance
Penalty
Summary
The facility failed to provide necessary assistance with activities of daily living (ADLs), specifically bathing, for a resident who was dependent on staff for all ADLs and mobility due to multiple medical conditions, including paraplegia, osteomyelitis, pressure ulcers, heart failure, hypertension, and diabetes. The resident's care plan indicated a self-care performance deficit and required staff to provide sufficient time and encourage the use of the call bell for assistance. Despite this, documentation in the electronic health record and shower sheets showed that bathing activities frequently did not occur as scheduled, with long gaps between baths and only a few instances of bed baths or showers being provided over a period of several weeks. Interviews with the resident revealed that he had only received three to four bed baths since admission and had never been in the shower. The resident reported repeatedly requesting baths, but staff often gave excuses such as lack of hot water or towels. The resident's family corroborated these statements, noting that they had to provide personal hygiene wipes and assist with hygiene during visits due to the facility's lack of supplies and inconsistent care. The resident expressed feelings of shame, discomfort, and frustration as a result of not receiving regular baths. Staff interviews confirmed that the resident was scheduled for regular showers but did not always receive them due to supply shortages, particularly towels. CNAs reported that the resident did not refuse care, and one CNA noted that the resident was always thankful when a bath was provided. The DON acknowledged that staff were expected to document all showers and refusals, but found that documentation was inconsistent and could not provide records of refusals as claimed. The facility was unable to produce a policy on ADL care when requested.
Failure to Accurately Reflect High-Risk Medication Use in Resident Assessment
Penalty
Summary
The facility failed to ensure that a resident's assessment accurately reflected the resident's status, specifically regarding the use of high-risk medications. The quarterly Minimum Data Set (MDS) assessment for a male resident with multiple psychiatric and medical diagnoses did not document the use of high-risk medications, such as antipsychotics and anti-anxiety drugs, that were prescribed and administered to the resident. The MDS assessment was incomplete and had not been reviewed or signed by the appropriate clinical staff at the time of the survey exit, with only the social worker and dietary manager having signed it. Record reviews showed that the resident had active orders for Olanzapine and Buspirone, both considered high-risk medications, and these were administered on several occasions during the assessment period. However, the MDS coordinator did not code these medications in the MDS because the resident had refused them on most days within the 7-day look-back period. The MDS coordinator stated that if the medication was not administered during the look-back period, it would not be coded, despite the resident having a history of mood and behavioral issues and being prescribed these medications. Interviews with the MDS coordinator, DON, and Administrator confirmed that the expectation was for the MDS to accurately document all high-risk medications, current treatments, and care needs. The facility's policy, based on the RAI Manual, requires documentation of high-risk drug classes if the resident is taking them during the last 7 days. The failure to accurately reflect the resident's medication use in the MDS assessment was identified as a deficiency, as it could lead to incomplete care planning and lack of appropriate monitoring for the resident.
Facility Fails to Maintain Effective Pest Control Program
Penalty
Summary
The facility failed to maintain an effective pest control program, resulting in the presence of rodents and insects in both the kitchen and resident rooms. Two residents were directly affected by this deficiency. One resident, who is cognitively intact and uses a wheelchair due to paraplegia, reported seeing large water bugs and small roaches in his room. He had previously complained about the issue, but no action was taken. Another resident, also cognitively intact, reported seeing rats in his bathroom during maintenance work. He mentioned that his cats often reacted to sounds in the walls, indicating a persistent pest problem. The facility's pest control program was found to be inadequate, as the contract with the pest control service provider had been canceled due to slow payment, with the last service provided in mid-December 2024. Staff interviews revealed that rodents were seen in the kitchen and laundry areas, with one staff member observing a rodent on dish racks and having to disinfect the dishwasher due to rodent droppings. Despite these observations, the Kitchen Manager denied seeing any rodents, although he acknowledged the risk of sickness and disease to residents. The facility's Administrator was unaware of the termination of the pest control contract and had not seen pest control staff at the facility. The facility's pest control policy outlined measures for pest prevention and monitoring, but these were not effectively implemented. Staff reported seeing bugs and rodents, but there was a lack of consistent action to address these sightings. The facility's pest control visit log confirmed that the last service was provided in early February 2025, indicating a lapse in regular pest control measures.
Failure to Ensure Emergency Power for Respiratory Care
Penalty
Summary
The facility failed to provide safe and appropriate respiratory care for a resident who required tracheostomy care and continuous oxygen. The deficiency was identified when it was observed that an extension cord, necessary for maintaining the resident's oxygen supply during a power outage, was missing from the resident's room. The resident, who had a tracheostomy and was dependent on continuous oxygen, was at risk due to the lack of proper emergency power arrangements. The resident's care plan specified the need for an extension cord to connect to emergency power outlets, but this was not adhered to. The deficiency was further compounded by a lack of awareness and training among the staff. The charge nurse, who was relatively new to the facility, was unaware of the need for an extension cord and had not received training related to power outages. Additionally, the maintenance staff, including the Maintenance Director and Maintenance Aide, were not fully informed about the status of the emergency power outlets and the necessity of the extension cord in the resident's room. The Maintenance Director, who was also new, was unaware that the red outlet in the resident's room was not connected to the emergency generator, which led to a misunderstanding about the power supply's reliability. The facility's administration, including the Administrator and the Director of Nursing (DON), were also not fully informed about the electrical issues and the need for the extension cord. The Administrator acknowledged the responsibility for ensuring the extension cord was available and that staff were trained on emergency procedures. The Medical Director confirmed that the outlet should not have been red if it was not connected to emergency power, and noted that the plan for the extension cord had been previously addressed. Despite the availability of portable oxygen and an ambu bag, the lack of a reliable power source for the resident's oxygen concentrator and compressor posed a risk to the resident's safety.
Walk-in Freezer Leak Creates Hazard in Kitchen
Penalty
Summary
The facility failed to maintain a safe and functional environment in the kitchen's walk-in freezer, where water was observed dripping from a vent onto the floor, creating a slipping hazard. This issue was identified during an observation on February 26, 2025, where ice was found accumulating on the floor and under a shelf. The Kitchen Manager reported that the leak had been ongoing for about six months and had been verbally communicated to the previous maintenance director and the administrator. The administrator acknowledged awareness of the leak only a few weeks prior and had arranged for repairs, which were confirmed to be scheduled for the same day as the observation. Interviews with the Maintenance Director and Maintenance Aide revealed that there was no formal maintenance log for reporting issues, and the staff relied on verbal communication and a group chat for maintenance requests. The Maintenance Director was only made aware of the issue on February 26, 2025, and confirmed that a company was addressing the problem. The lack of a formal reporting system contributed to the delay in addressing the leak, which posed a risk of slips and falls for the kitchen staff. The facility's sanitization policy, revised in December 2008, requires that the food service area be maintained in a clean and sanitary manner, which was not upheld in this instance.
Failure to Report Resident Elopement
Penalty
Summary
The facility failed to report an elopement incident involving a resident to the State Survey Agency as required by state law. The resident, who had a history of cerebral infarction, Bell's Palsy, and dementia, was admitted to the facility with additional diagnoses including atrial fibrillation and coronary artery disease. On the night of the incident, the resident, who was known to wander with an unsteady gait, eloped from the facility. The resident was last seen walking the hall before being found outside, combative and refusing to return. The police were called, and the resident was taken to the hospital for further evaluation. Interviews with facility staff revealed that the resident was not considered exit-seeking by family members, and the Director of Nursing (DON) was unsure how the resident managed to elope. The Administrator did not report the incident, mistakenly believing that a resident needed to be missing for 4-6 hours before it warranted reporting. The facility's policy required that any allegations of abuse, including elopement, be reported within specified timeframes, which was not adhered to in this case.
Inadequate Catheter Care Leads to Deficiency
Penalty
Summary
The facility failed to provide appropriate catheter care for a resident who was incontinent of bladder, leading to a deficiency in care. The resident, a male with a neurogenic bladder, paraplegia, and a stage 4 pressure ulcer, was dependent on staff for toileting. Observations revealed that the resident's indwelling catheter drainage bag was left on the floor, which is against the facility's policy and clinical guidelines. The catheter was not anchored to a non-moveable part of the bed, increasing the risk of urethral tears, dislodgment, and urinary tract infections. Interviews with staff, including LVN A and the DON, confirmed that the catheter bag should not be on the floor and should be secured to the bed frame. LVN A acknowledged the risk of infection but did not address the issue promptly, leaving the drainage bag on the floor for an extended period. The facility's policy emphasizes the importance of anchoring indwelling catheters to prevent excessive tension and potential complications, which was not adhered to in this instance.
Failure to Maintain Intact PICC Line Dressing
Penalty
Summary
The facility failed to ensure the proper care and maintenance of a PICC line for a resident, leading to a deficiency in intravenous care. The resident, a male with a history of sepsis, neurogenic bladder, paraplegia, a stage 4 pressure ulcer, and hypertension, was observed with a PICC line dressing that was peeling off, leaving the IV site exposed. Despite this, an LVN administered an IV antibiotic without addressing the compromised dressing, as she believed the line was functioning properly since it flushed without resistance. The facility's policy required PICC line dressings to be changed every 7 days or as needed if the dressing was not intact. Interviews revealed that the LVN was not familiar with the facility's PICC dressing policy and believed that LVNs were not supposed to change PICC line dressings. The ADON confirmed that the dressing was coming off and needed to be changed, emphasizing the risk of infection and the potential for the PICC line to become dislodged. The DON stated that nurses were expected to check the dressing every shift and during every antibiotic administration, highlighting the primary risk of infection associated with PICC lines. The facility's policy also indicated that dressings should be changed if they were wet, dirty, or compromised in any way.
Failure to Address Resident Grievances
Penalty
Summary
The facility failed to ensure prompt efforts were made to resolve grievances, as evidenced by the lack of documentation and follow-up on resident complaints. Resident #2, a male with paraplegia and other significant health issues, reported the absence of hot or warm water in his room, which affected his hygiene and comfort. Despite filing a grievance, there was no documented attempt to resolve his issue, and the maintenance director was aware of the broken water heater but was waiting for approval to repair it. Additionally, the facility did not address grievances raised during resident council meetings in December 2024 and January 2025. Concerns included inadequate food portions, unresponsive staff, noise disturbances, and pest issues. These grievances were not documented or resolved, leaving residents' concerns unaddressed and potentially impacting their quality of care. Interviews with facility staff revealed systemic issues in handling grievances. The social worker and activity director had unclear roles in documenting and resolving grievances, leading to a lack of follow-up and communication with residents. The administrator acknowledged the importance of addressing grievances but did not ensure a consistent process for tracking and resolving them, resulting in unresolved resident concerns.
Failure to Provide Scheduled Showers and Maintain Hygiene Documentation
Penalty
Summary
The facility failed to ensure that residents who were unable to carry out activities of daily living received necessary services to maintain personal hygiene. Specifically, two residents, both with paraplegia and other significant medical conditions, did not receive showers or bed baths as per the facility's bathing schedule. Resident #2, who had paraplegia, pressure ulcers, and required assistance for bathing, reported not having hot or warm water in his room or the shower at the end of his hall, resulting in missed showers on two scheduled occasions. Resident #3, also with paraplegia and pressure ulcers, had not been bathed or showered in the past week and could not recall the last time he had been bathed, with no hot or warm water available in his bathroom. The facility's records and interviews revealed that there were no shower sheets for the two residents for January 2025, and the staff had not been using the appropriate shower sheets to document bathing and skin observations. The Assistant Director of Nursing (ADON) confirmed the absence of shower sheets and acknowledged that the current system of using a list for the charge nurse to sign off was inadequate. The ADON and other staff members, including CNAs, were unaware of the proper documentation process, which led to a lack of monitoring and tracking of residents' bathing and skin conditions. Interviews with staff indicated a lack of awareness and adherence to the proper procedures for documenting showers and skin observations. The facility's administration was informed of the issue when a family member of one of the residents raised a concern. Despite requests, the facility's policy on ADL care related to showers was not provided during the survey, indicating a possible gap in policy communication or availability.
Inconsistent Wound Care for Resident with Pressure Ulcers
Penalty
Summary
The facility failed to provide necessary wound care for a resident with multiple pressure ulcers, as ordered by the physician, on several occasions in December 2024 and January 2025. The resident, who had a history of paraplegia and chronic ulcers, did not receive the prescribed wound care for his sacrum and heel on specific dates, which was not documented or explained in the nursing progress notes. This lack of consistent care was noted to have potentially contributed to the worsening of the resident's wounds. The resident, who had intact cognition and was dependent on staff for activities of daily living, reported that his wounds had almost healed under the care of a previous ADON but deteriorated after the ADON left. During December 2024, the floor nurses were responsible for wound care due to the absence of a designated wound care nurse, but the resident reported inconsistencies in care. The resident's representative also expressed concerns about the decline in wound condition and the lack of consistent care. Interviews with facility staff revealed that the wound care nurse, who started in January 2025, was responsible for wound care during weekdays, while charge nurses handled it on weekends. However, there were still gaps in care, as indicated by the resident's complaints and the lack of documentation for missed treatments. The facility's policy required documentation of wound care, but this was not consistently followed, contributing to the deficiency.
Facility Fails to Provide Hot Water in Resident Rooms
Penalty
Summary
The facility failed to provide a safe, functional, sanitary, and comfortable environment for residents, staff, and the public on Hall 400. The water heater supplying heat to three resident rooms and the shower room on Hall 400 was not operational, resulting in the absence of hot or warm water. This affected residents, including a male resident with paraplegia and pressure ulcers, another male resident with paraplegia and a colostomy, and a female resident with schizophrenia and diabetes, who were unable to access hot water for personal hygiene. Interviews with residents revealed dissatisfaction and discomfort due to the lack of hot water. One resident reported not receiving showers on scheduled days and experiencing skin issues due to inadequate washing. Another resident had not been bathed for over a month and was unaware of the hot water issue. The facility's grievance form indicated that the issue had been ongoing for over a year, with a family member lodging a complaint earlier in the month. Despite obtaining bids for a new water heater, the facility had not resolved the issue, leaving the resolution section of the grievance form blank. Staff interviews indicated a lack of awareness and communication regarding the hot water issue. The Administrator and Maintenance Director were aware of the problem but were waiting for corporate approval to proceed with repairs. The Maintenance Director expressed frustration over the delay, while the Assistant Director of Nursing and a CNA were unaware of the extent of the issue. The charge nurse acknowledged the potential negative outcomes of not having hot water, such as ineffective handwashing and medication administration. The facility did not have a policy or protocol for addressing the lack of hot water in resident rooms.
Failure to Timely Change Midline Catheter Dressing
Penalty
Summary
The facility failed to ensure the timely and appropriate administration of intravenous (IV) fluids for a resident, specifically in the management of a Midline catheter. The dressing on the resident's Midline catheter, which was used to deliver intravenous medications, was not changed for 15 days, despite professional standards requiring dressing changes every 5-7 days. Additionally, there were no orders documented for the dressing changes to be performed on the Midline catheter site, which could lead to an increased risk of infection and cross-contamination. The resident involved was in a persistent vegetative state and dependent on staff for all activities of daily living. The resident's medical history included hypertension, diabetes, aphasia, and stroke. Observations revealed that the dressing on the Midline catheter was dated 12/16/24 and had not been changed by 12/31/24. Interviews with facility staff, including a Registered Nurse (RN) and the Director of Nursing (DON), indicated a lack of awareness and oversight regarding the dressing change schedule. The facility's policy required dressing changes at least every 5-7 days, but this was not adhered to, leading to the deficiency.
Failure to Administer Prescribed Ketoconazole Shampoo
Penalty
Summary
The facility failed to provide pharmaceutical services to meet the needs of a resident, specifically in ensuring the availability and application of Ketoconazole External Shampoo as ordered by the physician. The resident, who was in a persistent vegetative state and dependent on staff for all activities of daily living, had a care plan that included the application of the shampoo to treat a rash. However, the shampoo was not available or applied as ordered between the specified dates. The deficiency was identified through record reviews and interviews. The resident's administration record indicated that the shampoo was pending arrival from the pharmacy on one occasion and noted as 'other/see Nurses Notes' on another. Interviews with staff revealed a lack of communication and awareness regarding the order for the special shampoo. The Director of Nursing (DON) and other nursing staff were unsure if the shampoo had been used, and there was no documentation confirming its application. The facility's policy required accurate and timely pharmacy services, but the failure to ensure the availability and use of the prescribed shampoo placed the resident at risk of not receiving necessary treatment. The DON acknowledged the risk of an ongoing condition due to the lack of treatment, although no rash or condition was observed during a check of the resident. The report highlights a breakdown in communication and documentation among the nursing staff regarding the administration of the prescribed treatment.
Failure to Identify and Treat Resident Wounds
Penalty
Summary
The facility failed to provide appropriate treatment and care according to professional standards of practice, the comprehensive person-centered care plan, and the residents' choices for two residents. Resident #56, a male with heart failure and diabetes, was at risk of developing wounds and pressure ulcers. Despite having multiple open ulcers on his right lower leg, the facility staff, including the LVN and ADON/WNC, were unaware of the wounds, and the resident was not receiving treatment. The resident expressed frustration that the staff did not know about his wounds, which had been present for one and a half to two months. Resident #24, a male with a history of stroke, peripheral vascular disease, and diabetes, also experienced a deficiency in care. His care plan was updated only after surveyor intervention to reflect an autoimmune disease-induced wound on his left leg. Despite weekly skin assessments, the LVN responsible for his care was unaware of the wound until it was observed by the surveyor. The resident communicated that the wound was irritating, and the LVN acknowledged that the wound was not present during the previous assessment. The facility's failure to identify and provide necessary care for the wounds of Residents #24 and #56 could prevent the residents from receiving timely treatment and lead to worsening conditions. The DON, who was new to the facility, was unaware of the wounds and initiated a skin sweep to identify other residents with untreated wounds. The facility's policy on changes in residents' conditions was not effectively implemented, leading to a lack of communication and documentation regarding the residents' skin impairments.
Removal Plan
- Resident #24 and #56 had a skin assessments performed by the nurse and referred to wound care management for new treatment orders and Plan of Care updated.
- The Medical Director was notified of the IJ.
- The DON/designee initiated in-services with nursing staff and CNA's on how to identify and manage changes in condition and how to communicate the changes to nurse management via SBAR and complete skin assessments in PCC.
- Any staff not currently present will be educated prior to working the floor.
- Current residents who admitted have been assessed for skin issues.
- Any issues identified by the nurse were documented in the care plan and interventions carried out by the nurse after being communicated to the wound care physician.
- The DON/designee will audit 5 random resident skin assessments visually, return demonstration, each week.
- The DON will monitor progress in the wound care audit log.
Improper Food Storage in Facility Kitchen
Penalty
Summary
The facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety. During an observation of the facility's kitchen, several deficiencies were noted. In the refrigerator, there were seven tomatoes and four carrots with fuzzy white and black spots, indicating spoilage. Additionally, a bag of bacon and a bag of ham were found open and exposed to air. In the freezer, a box of striped pangasius fillet and a box of beef patties were also found open and exposed to air. On the seasoning shelf, multiple containers of spices, including paprika, poultry seasoning, ground nutmeg, chili powder, ground cinnamon, garden seasoning, and ground black pepper, were found open and exposed to air. The Dietary Supervisor, during an interview, stated that he conducted daily walk-throughs of the kitchen and checked food storage throughout. He mentioned that the entire dietary department was responsible for ensuring proper food storage. Despite these measures, the improper storage of food items was observed, which could place residents at risk for food-borne illness. A request for the facility's food storage policy was made to the Administrator, but it was not provided before the survey exit.
Failure to Deliver Saturday Mail to Residents
Penalty
Summary
The facility failed to ensure that residents received their mail delivered on Saturdays in a timely manner, which could affect 80 residents by placing them at risk of not receiving mail promptly. This deficiency was identified through interviews and record reviews, revealing that mail delivered on Saturdays was not distributed to residents on the same day. Instead, the mail was placed in a locked office, and residents would not receive it until Monday unless a director was present to deliver it or the Activities Director was called in for urgent deliveries. Resident #45, a [AGE] year-old with diagnoses including anemia, hypertension, seizure disorder, anxiety disorder, and schizophrenia, reported not receiving several mailed items. The resident had a BIMS score of 15, indicating intact or borderline cognition, and was on anti-anxiety medications. Interviews with various staff members, including the BOM, DON, ADON, and the Activities Director, revealed a lack of clarity and consistency in the facility's mail delivery process on Saturdays. The facility's policy, dated December 2006, stated that mail should be delivered to residents within 24 hours of delivery, including Saturdays, but this was not adhered to.
Failure to Provide Grievance Information to Residents
Penalty
Summary
The facility failed to provide residents and their representatives with information on how to file grievances, who the grievance official was, how to file an anonymous grievance, and their right to obtain a written decision related to their grievance. This deficiency was observed in two residents, both of whom had intact or borderline cognition. One resident reported that staff withheld grievance forms to prevent her from filling them out, while another resident stated that she was discharged after repeatedly calling the state to complain. Observations revealed that grievance forms were not readily available, and there were no postings related to the facility's grievance policy. Interviews with staff members provided inconsistent information about the availability and location of grievance forms. Some staff indicated that forms were available at the nurse's stations or reception desk, while others mentioned the use of a QR code to access forms. The Administrator admitted to temporarily removing grievance forms from the hallway to prevent one resident from continuously filling them out. Despite requests, the facility's grievance policy was not provided before the survey exit.
Failure to Provide Trapeze Bar for Resident Repositioning
Penalty
Summary
The facility failed to reasonably accommodate the needs and preferences of a resident by not providing a trapeze bar for repositioning in bed. The resident, who was cognitively intact with a BIMS score of 15 out of 15, had a medical history that included paraplegia, among other conditions. Despite having a physician's order from a previous facility for a trapeze bar to assist with bed mobility, the resident did not receive one upon admission to the current facility. This lack of accommodation required the resident to use the call light to request staff assistance for repositioning, as he was unable to do so independently without the trapeze bar. Interviews with facility staff, including the Regional Team Rehab Director and the Physician, revealed a lack of awareness regarding the resident's need for a trapeze bar. The Physician confirmed that the order for the trapeze bar should have transferred with the resident's other medical orders. However, the facility did not provide a relevant policy when requested, indicating a possible gap in the process of accommodating resident needs. The Physician also noted that the resident was not bedbound and could transfer himself, suggesting that staff assistance was deemed sufficient, although this did not align with the resident's expressed needs and previous accommodations.
Deficiencies in Housekeeping and Maintenance Services
Penalty
Summary
The facility failed to maintain a homelike environment for two residents, leading to deficiencies in housekeeping and maintenance services. Resident #56, a male with multiple diagnoses including anemia, heart failure, and diabetes, was found to have peeling wallpaper in his room, which had been in disrepair since his admission in August 2024. The Maintenance Supervisor was unaware of the issue, as it had not been reported or logged in the grievance records. The resident expressed dissatisfaction with the room's appearance, which did not provide a homelike environment. Resident #135, a male with paraplegia, dementia, and a Stage 2 pressure sore, experienced inadequate cleaning services in his room. Upon observation, dried white spots and a tubing cap were found on the floor near his bed and IV pole, despite the presence of a wet floor sign. The resident, who had been admitted recently, noted the room's unclean state and questioned the effectiveness of the cleaning. The Housekeeping/Maintenance Director acknowledged a shortage of staff on the day in question, which may have led to missed cleaning duties. Interviews with staff revealed that housekeeping services were expected to be performed daily, including sweeping and mopping. However, due to staff shortages and the facility inspection, some rooms may not have been cleaned as required. The Housekeeping/Maintenance Director and other staff members recognized the potential risks of unsanitary conditions, including infection and decreased resident satisfaction. Despite these acknowledgments, the facility's policy on maintaining a homelike environment was not fully implemented, as evidenced by the deficiencies observed.
Failure to Secure Smoking Materials and Hazardous Items
Penalty
Summary
The facility failed to ensure that Resident #65's smoking materials were kept at the nurses' station as per the facility's smoking policy. Resident #65, a male with chronic obstructive pulmonary disease, diabetes mellitus, malnutrition, and anxiety disorder, was observed with a pack of cigars and a lighter in the courtyard. The resident admitted to keeping these items in his room, contrary to the policy that required such materials to be stored at the nurses' station. The facility's administrator was unaware of this non-compliance and believed smoking materials were stored in a locked medication room. Additionally, the facility did not secure hazardous items such as razors and hand sanitizer in the secured unit, which was easily accessible to residents. Observations revealed a gallon jug of hand sanitizer and disposable razors stored in an unlocked area. Staff members, including a CNA and the DON, were unaware of the presence of these items in the unsecured room. The DON acknowledged that these items should have been stored in a locked area to prevent resident access. The facility's policy on medication storage required that antiseptics, disinfectants, and germicides be stored separately from regular medications and in a secure manner. However, no specific policy related to the storage of hazardous items was provided by the facility at the time of the survey exit. The unsecured storage of these items posed a risk of poisoning or injury to residents in the secured unit.
What surveyors are citing around you — mapped
All 10 risk areas, ranked with evidence
Repeat citations, what's rising near you, and quality measures — ranked so department heads know exactly where to look first.
Illustrative
What surveyors actually found near you
We read the 1,301 citations issued within 25 miles in the last 12 months — including the 61 immediate-jeopardy cases — and tell you exactly what happened, in plain English, matched to your record.
Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
Illustrative
A prioritized, do-first checklist
Every risk area becomes concrete audit steps drawn from real citations at facilities like yours — run them this week, before your window opens.
Illustrative
Risk indicators are statistical estimates from public CMS data — not predictions, findings, or compliance advice.
Nursing homes near Arlington
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Avir At Arlington | 0.2 mi | ★★★★★ | 13 | 3 |
| Purehealth Transitional Care At Thr Arlington | 1.5 mi | ★★★★★ | 0 | 0 |
| Interlochen Health And Rehabilitation Center | 2 mi | ★★★★★ | 7 | 0 |
| Arlington Residence And Rehabilitation Center | 4.2 mi | ★★★★★ | 1 | 0 |
| Town Hall Estates Arlington, Inc. | 4.3 mi | ★★★★★ | 1 | 1 |
Every risk area ranked, a do-first checklist, and your local survey patterns
Built specifically for Viridian Wellness & Rehabilitation.
100% money-back within 48 hours.
Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release July 2026) and official state health department websites.