Below average — CMS composite of the measures below.
The next survey window likely opens around March 2027
Estimate from public CMS data, current as of July 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at San Antonio West Nursing And Rehabilitation during CMS and state inspections, most recent first.
The facility failed to maintain accurate clinical records for several residents receiving antihypertensive medications with specific BP and pulse parameters. For multiple residents with vascular dementia, CHF, hypertensive heart disease, and stroke history, the MARs showed blood pressure medications as administered even when recorded vital signs were below ordered hold parameters, and there were no corresponding nursing notes explaining the discrepancies. Staff interviews indicated that CMAs and LVNs report following parameters and sometimes mis-clicking in the electronic MAR, leading to incorrect documentation, while the DON acknowledged there was no process to verify whether medications were actually given or held when vitals were out of range, despite a policy requiring vital sign checks and holding medications per parameters.
Two cognitively impaired residents on a memory care unit were involved in an incident in which one was found in another’s room, in that resident’s bed, nude from the waist down and covered with a blanket, while the other sat across the room. Nursing staff assessed both residents, redressed and redirected the disrobed resident, and documented the event, but did not promptly notify either resident’s representative or physician, despite care plan and policy requirements to inform family and consult the MD for changes or concerns. Interviews with the residents’ representatives, nursing staff, hospice RN, and leadership confirmed that the representatives and physicians were not informed at the time of the incident, and that leadership assumed, without verification, that notifications had been made.
Two cognitively impaired residents in a memory care unit were involved in separate incidents, including one where a female resident with Alzheimer’s disease and on hospice was found partially disrobed in a male resident’s room with the door closed, and another where the male resident with severe dementia verbally claimed control over her, causing her distress. Nursing staff and the ADON became aware of these events, documented them, and reported at least one incident internally to leadership, but the Administrator and DON did not report the allegations to the state agency or APS as required. Facility policy mandated immediate investigation and timely external reporting of all alleged abuse, neglect, or exploitation, yet no such reports were found in the state database for the relevant period, and leadership stated they did not consider the events to be suspicions of abuse.
The facility failed to investigate and report an incident in which a cognitively impaired, hospice-enrolled resident in the memory care unit was found nude from the waist down on the bed in another cognitively impaired male resident’s room, with the door closed and the male resident fully clothed and seated on his walker. Nursing staff documented the event, assessed both residents with no injuries noted, dressed and redirected the disrobed resident, and reported the situation to supervisory staff. The ADON stated she informed the DON and the Administrator, but leadership later acknowledged they did not treat the event as a suspicion of abuse, neglect, or exploitation, viewing it instead as typical wandering and disrobing behavior. Consequently, the facility did not conduct or document a thorough abuse/neglect investigation, did not implement protective measures during an investigation, and did not submit an investigation summary to the State Survey Agency within the required timeframe.
The facility failed to develop and implement comprehensive, person-centered care plans for two residents with dementia in the memory care unit, specifically omitting individualized interventions for one resident’s unwanted, focused attention and verbally aggressive behavior toward another resident. Although staff and a representative reported ongoing incidents where one resident scolded, cursed at, and claimed control over the other, causing distress and requiring staff redirection, these behaviors and interventions were not reflected in either resident’s care plan. Existing care plans contained only generic behavior documentation directives and did not include measurable, resident-specific objectives or timeframes, contrary to facility policy and expectations stated by the Administrator and DON.
A resident with a history of falls, hemiparesis after stroke, type II diabetes, urinary incontinence, and severe cognitive impairment experienced a fall and had a care plan intervention for labs and a UA to be collected afterward. An LVN documented that an NP ordered both a CBC and UA as part of the post-fall evaluation, but only the CBC was coordinated and completed; no UA order appeared in the physician’s orders, and no UA was obtained. In interviews, the NP stated it would be reasonable for her to order a CBC and UA to assess for infection and possible cause of falls, while the LVN stated she believed the NP only ordered a CBC and that the UA would be contingent on UTI symptoms. The DON and Administrator stated that nurses are expected to implement prescribers’ orders and that the LVN was responsible for coordinating the UA but did not, potentially denying prescribers needed lab information.
Missing Psychotropic Medication Consents: The facility administered psychotropic meds to several residents without the required documented consents in place. A cognitively intact resident received Divalproex without a medication-specific consent in the EMR, a moderately impaired resident received Sertraline before the consent was properly available in the chart, and two other residents had psychotropic orders without the required Form 3713 documentation for antipsychotic/neuroleptic use. Staff interviews confirmed the consent gaps and that the required forms were not consistently present in the record.
A secured unit had multiple resident rooms and a hallway with damaged door frames, peeling paint, chipped and lifting baseboards, broken fixtures, cracked surfaces, scuff marks, and other visible wear. Staff interviews showed maintenance staffing had been absent for nearly two weeks, repair requests were not being submitted consistently, and housekeeping was unaware of the process for reporting repairs. The ADMIN acknowledged awareness of the needed touchups and stated the unit needed sprucing up to feel comfortable and homelike.
Care plans were not updated to reflect key resident needs for three residents. One resident who used a vape had no smoking-related interventions in the care plan despite staff finding him vaping in his room. Two residents with severe cognitive impairment and prior wandering or exit-seeking behaviors were placed in a secure unit, but their care plans did not include elopement risk, secure unit placement, or related interventions, and the DON acknowledged the missing documentation.
A facility had significant medication errors involving two residents. One resident with epilepsy missed both scheduled doses of an antiseizure medication because the drug was out of stock and had not been reordered in time, and the medication was later found in another cart. Another resident with DM and hyperglycemia was prepared to receive insulin, but an LPN drew up 10 units instead of the ordered 8 units and then had to remove 2 units after the syringe was checked.
Kitchen Food Safety Lapses: Staff failed to maintain required food safety practices in Kitchen 1. An internal thermometer was missing from reach-in refrigerator #1, a food supplier representative entered the kitchen with loose hair and no hair restraint while food was being prepared, a package of pork ribs in the walk-in freezer was unlabeled and undated, and the morning freezer temperature log was left blank because the cook did not check it.
Pest control program failed to keep the secured unit free of gnats and other flying insects. Staff observed multiple gnats in the dining area, hallway, and nursing station, and a resident was seen eating lunch while gnats flew above his food. An LVN said the gnat issue had been ongoing and sometimes worse, but it had not been reported, and the ADMIN said she was aware of intermittent insect issues but was unaware of the insects seen in the secured unit areas.
A resident with cerebral infarction, legal blindness, repeated falls, and severe cognitive impairment had her call light found out of reach while she was asleep in bed. The cord was lying across the bed and the button had fallen between the bed and the wall. An MA stated the resident was blind and staff had to place the call light for her, and staff interviews confirmed the call light should have been within reach even though the resident rarely used it.
Inaccurate PASRR Screening and Missing PASRR Care Planning: A resident with dx of major depressive disorder, bipolar disorder, and schizophrenia had a PL1 that incorrectly indicated dementia as the primary dx and no evidence of mental illness. The EMR did not show a PASRR Level 2 eval, and the care plan did not include PASRR determination or services. The MDS nurse identified the PL1 as inaccurate during review and stated it should have triggered a PE by the Local Authority.
Unlabeled Insulin in A-Hall Medication Cart A vial of insulin was observed in the top drawer of the A-hall med cart without an expiration date. The LVN was unsure when it had been opened and stated insulin vials and pens should be labeled with the date opened and the date they expire. The DON said the facility policy requires insulin to be labeled with both dates, but the policy reviewed did not include guidance for labeling medication to indicate expiration.
A resident with DM and moderate cognitive impairment had a dietitian recommendation, approved by the MD, for a CCD/regular diet with large protein portions at all meals, but the EMR instead listed large portions at all meals. During observation, the resident received extra food items and the tray ticket also reflected large portions. The RDN and DON both confirmed the ordered diet did not match the approved recommendation.
A resident receiving hospice services with severe cognitive impairment, Parkinson’s disease, and COPD did not have the current hospice plan of care maintained in the facility record. The hospice binder lacked current oxygen administration documentation and orders, and staff interviews showed unclear responsibility for coordinating with hospice, with the ADON and DON unsure who monitored the hospice care plan and the hospice RN relying on verbal updates rather than consistently providing the most recent plan of care.
A resident with type 2 DM, moderately impaired cognition, and EBP for an indwelling Foley catheter was observed receiving insulin from an LVN without the LVN donning a disposable gown upon entering the room. The resident’s doorway displayed an EBP sign and PPE supplies were available on a caddy at the door. The LVN acknowledged she should have worn a gown, and the ADON/Inf Prev and DON stated PPE was required for residents on EBP.
A CNA opened a room door during personal care, exposing a cognitively impaired, fully dependent resident who was lying in the bed closest to the door wearing only a brief and connected to a G-tube. The privacy curtain had been pulled but did not cover the foot of the bed, leaving the resident visible to anyone passing by while the CNA sought assistance with turning the resident, who was stiffer than usual and had hemiplegia. The DON confirmed staff are expected to ensure privacy during care and that exposing a resident in this manner violates privacy, contrary to facility policy requiring protection of bodily privacy during personal care and treatment.
A resident with paranoid schizophrenia and anxiety, who required substantial assistance with personal hygiene and had a physician’s order for podiatry care, was not placed on the facility’s podiatry schedule and had not seen a podiatrist since admission. Surveyors observed toenails about 1/2 inch past the nailbeds with very thick great toenails; the resident reported needing them cut and that a CNA had been unable to clip them due to thickness. An LVN acknowledged the long, thick toenails but had not previously noted or documented the need for referral, and the DON stated that long toenails were not documented on weekly skin sheets and that staff were expected to verbally notify the social worker instead. The social worker confirmed the resident was not on the recent podiatry list, despite a facility policy requiring staff to refer identified foot care needs so the social worker could arrange podiatry services.
A resident with severe cognitive impairment, hemiplegia, and a G-tube was on Enhanced Barrier Precautions (EBP) requiring staff to don gown and gloves for high-contact personal care. An observed CNA exited the resident’s room after providing peri-care without wearing a gown, mask, or gloves, despite an EBP sign on the door instructing use of PPE. The CNA reported there was no PPE in the room or nearby caddies and admitted she did not notify nursing staff or seek PPE from other areas. Subsequent observations showed PPE was available in the unit supply closet, and interviews with HR/central supply, the ADON (infection preventionist), and the DON confirmed that PPE was ordered weekly, stored on the hall, and that floor staff and resident ambassadors were responsible for restocking door caddies for residents on EBP, in accordance with the facility’s written EBP policy.
A resident with psychiatric diagnoses but intact cognition, who had been evaluated as safe to smoke independently and educated on the facility smoking policy, was observed smoking in a front patio area instead of the designated smoking area. Staff were seen entering and exiting without intervening, despite a care plan goal to prevent smoking-related accidents and observe for unsafe smoking behaviors. The DON acknowledged prior awareness that this resident did not always follow the smoking policy and confirmed that smoking was permitted only in the designated outdoor area equipped with safety devices.
The facility failed to develop and update comprehensive, person-centered care plans after multiple resident-to-resident physical altercations. In several cases, a resident physically assaulted a roommate or another resident, or a resident experienced physical aggression from another resident, as documented in progress notes and incident reports. Although IDT meetings were held and new behavioral interventions such as frequent checks and psych referrals were identified, these behaviors and interventions were not incorporated into the affected residents’ care plans. The SW and MDS LVN confirmed that behavior-related care plans were missing, contrary to facility policy requiring care plans to include identified problems, risk factors, measurable objectives, and timeframes.
A resident with severe cognitive impairment and multiple medical conditions had dementia with anxiety documented as an active problem in a physician progress note, but this diagnosis was not included on the resident’s electronic medical diagnosis list. The resident was unable to report his own medical problems due to low cognitive function. The DON confirmed that both she and the primary care physician recognized dementia with anxiety as an active diagnosis, acknowledged that the electronic list was inaccurate, and stated she was responsible for ensuring accurate diagnosis lists, despite facility policy requiring complete documentation of changes in medical condition.
A resident who was readmitted with a Foley catheter did not have corresponding catheter care orders in the administration record, despite receiving care such as cleaning and bag changes. Staff interviews and record reviews confirmed that while care was provided, the lack of proper orders prevented accurate documentation in the medical record, resulting in incomplete clinical records.
A resident with severe cognitive impairment and multiple medical conditions was moved to a different room after damaging a privacy curtain, but the guardian was not notified in writing or given the reason for the change. Staff believed the move was temporary and did not follow facility policy requiring notification and consent from the resident's representative.
A resident with severe cognitive impairment and a history of wandering exited the facility, resulting in police intervention. Staff were unable to redirect the resident, and emergency contacts were not notified of the incident until days later, learning about it through social media instead of from the facility. Facility policy required prompt notification of significant changes, but this was not followed, and there was no documentation of timely communication.
Two residents' care plans were not updated by the interdisciplinary team after significant behavioral changes, including repeated safety-impacting behaviors and an episode of suicidal ideation. Staff and administrative interviews confirmed that these behaviors were known but not reflected in the care plans, contrary to facility policy.
A resident with complex medical needs, including dysphagia and reliance on G-tube feedings, was repeatedly served regular textured foods instead of the prescribed pureed diet with thickened liquids. Staff interviews and documentation revealed confusion about dietary orders, lack of supervision during meals, and failure to follow care plans, resulting in the resident receiving food inconsistent with her assessed needs.
A resident with multiple pressure ulcers and a history of refusing wound care was found with live maggots in a stage 3 heel wound after refusing care for at least a day. Staff observed that the resident often spent time outdoors and that a window screen in the room was not fully adjusted, potentially allowing flies to enter. Housekeeping did not clean the room or change linens the night the maggots were discovered, and pest control logs showed no prior issues. The facility's pest control policy was not effectively implemented, leading to this deficiency.
A resident with multiple pressure ulcers did not receive timely wound care for several wounds due to missing treatment orders and incomplete documentation. The resident, who was cognitively intact but frequently refused care and spent extended periods outside, had maggots develop in a wound after wound care was missed. Staff interviews and record reviews confirmed that wound assessments and documentation were not consistently completed as required by facility policy.
A resident with a below-the-knee amputation and multiple health conditions did not have wound care treatments properly documented in the medical record on several occasions, despite physician orders. Staff interviews revealed that wound care was sometimes performed by different nurses, and documentation was missed, making it unclear if care was provided as required.
A deficiency was cited when the facility did not provide a safe, clean, comfortable, and homelike environment, nor did it ensure that treatment and supports for daily living were delivered safely to residents.
Surveyors found that food and drink served to residents was not consistently palatable, attractive, or at a safe and appetizing temperature, failing to meet required standards for meal service.
The facility failed to maintain complete food temperature logs for multiple meals over several days, with missing documentation for breakfast, lunch, and dinner. The Food Service Supervisor could not explain the missing records, and the Dietician noted the deficiency in the Sanitation Report, resulting in an unsatisfactory rating. The facility also lacked a policy requiring daily documentation of food temperatures for each meal prepared.
The facility failed to keep the kitchen steam table in safe working order, resulting in hot foods being served at unsafe temperatures and, at times, cold to residents. Staff attempted to compensate by using hot water and holding food on the stove, but the steam table remained non-operational for several days. The facility lacked a policy for maintaining essential equipment, and no foodborne illnesses were reported during this period.
The facility did not adequately protect resident-identifiable information or maintain medical records according to professional standards, as observed by surveyors.
Surveyors found that the kitchen had two overhead ceiling light covers with dead brown insects and a dishwashing area vent covered in a black substance. Staff interviews confirmed awareness of these sanitation issues, and facility policies requiring cleanliness were not followed.
A resident with significant medical needs did not have working bedside or overhead lights in their room for at least 30 days, despite multiple complaints to staff. The issue persisted due to the absence of a maintenance director, lack of effective communication, and missing work order documentation. Staff confirmed the lights were necessary for safe care and resident comfort, and the deficiency led to a diminished quality of life for the resident.
In a memory care unit, inadequate supervision led to repeated incidents of resident-to-resident aggression. A resident with severe cognitive impairment and a history of wandering was physically abused by two other residents with known aggressive behaviors. The unit was often staffed by only one CNA, with the nurse assigned to multiple units, leaving residents unsupervised at times.
The facility failed to treat residents with respect and dignity during meal service. One resident consistently received her meal after her tablemate, causing dissatisfaction. Another resident received a burnt chicken patty instead of the fried chicken listed on the menu, without a substitution log. The absence of knives made it difficult for residents to eat comfortably, highlighting a lack of consideration for their dining experience.
The facility failed to provide a structured activity program tailored to residents' needs and preferences, as several residents were observed without engagement in activities despite their care plans. A resident with cognitive impairment organized some activities due to the absence of a full-time Activity Director. The activity calendar did not match actual activities, and a resident was unable to watch TV due to a non-functioning remote.
The facility failed to maintain a full-time Activity Director since November 2024, resulting in unstructured and inconsistent activities for residents. A PRN Activity Director managed activities sporadically, leading residents to organize their own activities. The Operations Manager acknowledged the absence and was in the process of hiring a new director.
The facility failed to provide necessary treatment for residents with pressure ulcers. A resident with a heel ulcer was not observed with offloading boots, despite orders for their use. Another resident at risk for ulcers was found without heel protectors, and a third resident requiring repositioning every two hours was not repositioned as needed. Staff interviews confirmed these deficiencies, highlighting a lack of adherence to care plans and facility policies.
A facility failed to maintain a medication error rate below 5%, resulting in a 16% error rate for a resident. Medications crucial for managing high blood pressure and swelling were administered late by Medication Aide E, who did not report the delays to the DON. The facility lacked a policy for timely medication administration.
A facility failed to properly label and store medications, leaving a medication cart unlocked and unsupervised, and storing expired insulins for three residents. An LVN left the cart unattended, and expired insulins were found in the cart, compromising resident safety and medication efficacy.
The facility failed to maintain food safety standards, with unlabeled food items lacking discard dates, missing entries in temperature and dishwashing logs, and a dietary aide not adhering to dress code policies. These deficiencies could lead to food-borne illnesses, as acknowledged by the CDM and RD.
The facility failed to adhere to infection prevention protocols, as evidenced by staff not using appropriate PPE for residents requiring Enhanced Barrier Precautions. A resident with a UTI and another with a gastric tube were involved in incidents where staff either wore insufficient PPE or none at all, despite clear signage and available supplies.
The facility's secured backyard and smoking patio area had deficiencies, including a detached chain link fence and improper use of trash cans, posing risks for resident elopement and fire hazards. Residents with cognitive impairments and behavioral issues were observed in the area. Staff interviews revealed a lack of awareness and oversight regarding these issues, and the facility failed to adhere to its smoking policy.
A facility failed to provide adequate pharmaceutical services, resulting in late medication administration and expired insulin storage. Medications were administered late to several residents with various conditions, and expired insulins were found unrefrigerated and unlabeled. The facility's policies on medication administration and storage were not followed, leading to these deficiencies.
Inaccurate MAR Documentation for Antihypertensive Medications with Parameter Orders
Penalty
Summary
The deficiency involves the facility’s failure to maintain complete, accurate, and systematically organized medical records for multiple residents, specifically related to the documentation of blood pressure (BP) and pulse parameters for antihypertensive medications. For three residents with significant cardiovascular and cognitive conditions, the Medication Administration Records (MARs) showed that BP medications were documented as administered even when recorded vital signs were outside the physician-ordered parameters to hold the medications. The facility’s Medication Administration policy required staff to obtain and record vital signs when applicable or per physician orders and to hold medications when vital signs were outside prescribed parameters, but the documentation did not accurately reflect whether medications were held or given. For one male resident with vascular dementia, congestive heart failure, hypertension, and a history of cerebral infarction, orders for Lisinopril and Carvedilol included parameters to hold the medications for systolic blood pressure (SBP) less than 110 and pulse less than 60. The April MAR showed that Carvedilol was documented as administered during an evening medication pass when the SBP was recorded at 109/57, which was below the ordered SBP parameter. The MAR listed the hold parameters, but there was no corresponding nursing progress note addressing the out-of-parameter SBP or clarifying whether the medication was actually given or held. For a second male resident with vascular dementia, cerebral infarction, and hypertensive heart disease, orders for Carvedilol, Hydralazine, and Losartan included parameters to hold the medications for SBP less than 100 or 110 (depending on the drug) and pulse less than 60. The March MAR showed that all three antihypertensive medications were documented as administered during a morning medication pass when the pulse was recorded at 54, below the ordered pulse parameter. The MAR reflected the hold parameters, but there were no nursing progress notes documenting the out-of-parameter pulse or any clinical decision-making related to the medications. For a female resident with vascular dementia, hypertension, and chest pain, orders for Lisinopril, Nifedipine ER, and Metoprolol Tartrate included parameters to hold the medications for BP less than 110/60 and pulse less than 60. The April MAR showed multiple instances where these medications were documented as administered despite recorded vital signs that were outside the ordered parameters, including pulses of 57, 59, and 58, and BPs with diastolic readings below 60. These discrepancies occurred on several different days and times prior to the resident’s discharge to the hospital for a UTI. There were no nursing progress notes documenting that BP or pulse readings were out of parameters on those dates. Surveyor observations of current medication passes by CMAs and LVNs showed that staff were obtaining BP and pulse, entering them into the electronic record (PCC), and checking parameters before selecting and administering antihypertensive medications, which was described as following professional guidelines. In interviews, CMAs and LVNs consistently stated that they always check BP and pulse, follow parameters, and hold medications when vital signs are outside ordered ranges, and one LVN acknowledged that she may have clicked the wrong box in the MAR, resulting in incorrect documentation even when a medication was held. The DON reported that there was no process in place to verify whether staff actually gave or held medications when vitals were outside parameters and confirmed that, although parameters were considered best practice and referenced in the medication policy, there was no separate policy requiring parameters. The policy review confirmed that staff were expected to obtain and record vital signs when applicable and to hold medications for vital signs outside prescribed parameters, and to correct discrepancies and report them to the nurse manager, which did not occur in the cited cases.
Failure to Notify Representatives and Physicians After Sensitive Resident Incident
Penalty
Summary
The deficiency involves the facility’s failure to promptly notify two residents’ representatives and physicians after an incident in which one resident was found partially disrobed in another resident’s room. Resident #1, a female with Alzheimer’s disease residing on the memory care unit and receiving hospice services for senile degeneration of the brain, was admitted for LTC due to cognitive impairment and required staff assistance with dressing and activities. During a nursing shift change, RN B documented that Resident #1 was found in Resident #2’s room, in bed A, nude from the waist down and covered with a blanket, while Resident #2 was seated on his walker at the other end of the room looking out the window. Both residents stated they did not know what was going on, and Resident #1, oriented only to person, denied anything had happened and reported feeling fine. RN B’s progress note indicated that Resident #1 was assessed with no abnormal findings, dressed, and redirected to her own room, and that staff would continue to monitor her behavior. However, a review of the medical records for both Resident #1 and Resident #2 from the date of the incident through the survey period showed no documentation that either resident’s physician or representative had been notified of the incident. Resident #1’s care plan and physician’s orders required that family and hospice be kept informed of changes in condition and that hospice be contacted for any changes or concerns, but there was no record of immediate notification to the representative or physician regarding this event. Interviews further confirmed the lack of timely notification. Resident #1’s representative reported learning of the incident about a week later from the hospice RN and stated he had been in the facility the day after the incident and met with the social worker and ADON without being informed of what had occurred. Resident #2’s representative stated she had not received any report of the incident. RN B stated she had reported the incident to the DON and ADON, while the ADON stated she believed RN B had already notified both residents’ representatives and physicians but had not verified this. The hospice RN reported she learned of the incident from staff during a routine visit and later discovered that Resident #1’s representative had not been informed. The facility’s policy on Notification of Changes required prompt informing of the resident, consultation with the physician, and notification of the representative when there is a change requiring notification, including for residents incapable of making decisions, but this was not followed in this incident.
Failure to Report Alleged Abuse Incidents Involving Cognitively Impaired Residents
Penalty
Summary
The deficiency involves the facility’s failure to report alleged violations involving abuse, neglect, or exploitation within required time frames to the state survey agency and other appropriate authorities. Facility records show that a female resident with Alzheimer’s disease, severe cognitive impairment, and on hospice services was admitted to the memory care unit for LTC. Her care plan and physician’s orders indicated significant cognitive and functional impairment, dependence on staff for activities, and the need for close supervision and communication with hospice regarding any changes or concerns. On one occasion, nursing progress notes documented that this resident was found in a male resident’s room, sitting on his bed, nude from the waist down and covered with a blanket, while the male resident was fully clothed in the room with the door closed. Interviews and record reviews revealed that on the date of the semi-nude incident, staff on duty, including an RN, LVN, CNA, and the ADON, became aware that the cognitively impaired female resident was missing from her usual location and subsequently found her in the male resident’s room partially disrobed. Staff assessed both residents, reported no injuries, dressed and redirected the female resident, and reported the incident internally to the ADON, DON, and Administrator. Additionally, nursing notes from an earlier date documented that the same male resident, who had severe dementia and anxiety with a BIMS score indicating severe cognitive impairment, had been verbally aggressive toward the same female resident, stating “She is mine and will do whatever I say,” causing the female resident to cry and requiring staff redirection and reassurance. Despite these documented events and the facility’s written abuse, neglect, and exploitation policy requiring immediate investigation and reporting of all alleged violations and suspicions of abuse, neglect, or exploitation to the Administrator, state agency, and APS within specified time frames, the facility did not submit any reports to the state agency for these incidents. The Administrator and DON acknowledged they had not received a report of the earlier verbal aggression incident and confirmed they did not report the semi-nude incident to the state agency. They stated they believed the semi-nude incident was normal wandering and disrobing behavior for confused residents and that nothing had happened between the two residents, and therefore they did not consider it a suspicion of abuse, neglect, or exploitation, resulting in a failure to report as required by facility policy and regulation.
Failure to Investigate and Report Incident Involving Partially Disrobed Resident in Another Resident’s Room
Penalty
Summary
The deficiency involves the facility’s failure to investigate and report an incident in which one resident with Alzheimer’s disease and on hospice services was found partially disrobed in another resident’s room. The first resident, a female in the memory care unit (MCU) with severe cognitive impairment and dependent on staff for dressing and lower body care, was documented in nursing notes as being found on the bed in a male resident’s room, nude from the waist down, with only a blanket covering her. The male resident, who also resided in the MCU, was fully clothed, sitting on his walker at the other end of the room, and the door to the room was closed. When questioned, both residents stated they did not know what was going on, and the female resident, oriented only to person, denied anything had happened and reported feeling fine. The male resident involved had severe dementia and anxiety, with an admission MDS showing a BIMS score of 3/15, indicating severe cognitive impairment, though he could usually understand others and make himself understood. The female resident’s care plan and physician’s orders indicated she was receiving hospice services for senile degeneration of the brain, had impaired physical functioning related to cognitive impairment, and required staff assistance with dressing and activities. On the date of the incident, during shift change, the oncoming RN and the off-going LVN could not locate the female resident, searched for her, and then found her semi-nude in the male resident’s room. The RN documented assessing both residents, finding no injuries, dressing the female resident, and reorienting her to her own room. Despite this incident meeting the facility’s policy threshold for an immediate investigation when there is suspicion or reports of abuse, neglect, or exploitation, the facility did not initiate or document a thorough investigation or submit an investigation summary report to the State Survey Agency within 5 working days. The ADON reported that she received the report of the incident from the RN and stated she informed the DON and the Administrator, who was the abuse prevention coordinator. However, the Administrator and DON later stated they did not consider the event a suspicion of abuse, neglect, or exploitation, characterizing it instead as normal wandering and disrobing behavior for confused residents, and therefore did not treat it as an allegation requiring investigation and reporting. As a result, there was no evidence that the facility thoroughly investigated the incident, implemented measures to prevent further potential abuse, neglect, exploitation, or mistreatment while an investigation was in progress, or reported the results of an investigation to the appropriate officials as required.
Failure to Care Plan Resident-to-Resident Behavioral Interactions in Memory Care Unit
Penalty
Summary
Surveyors identified a deficiency in the facility’s failure to develop and implement comprehensive, person-centered care plans with measurable objectives and timeframes for two residents in the memory care unit. For Resident #1, who had Alzheimer’s disease, severe cognitive impairment, and was receiving hospice services, the care plan dated 4/22/2026 did not contain any specific interventions addressing another resident’s unwanted focused attention toward her. Resident #1’s representative reported that Resident #2 had become fond of Resident #1, habitually having her sit next to him, and that staff had informed him of this behavior. He also stated that he frequently visited and physically removed Resident #1 from Resident #2’s area, indicating an ongoing pattern of interaction that was not reflected in Resident #1’s care plan. For Resident #2, who had severe dementia, anxiety, and a BIMS score of 3 indicating severe cognitive impairment, the care plan dated 4/22/2026 documented socially inappropriate behaviors with generic interventions such as documenting specific instances of inappropriate behavior, including context, duration, and impact on others. However, there was no care plan specifically addressing Resident #2’s focused attention and behaviors toward Resident #1. Nursing progress notes documented that on 3/31/2026, Resident #2 became verbally aggressive when Resident #1 was taken to her room for care, stating "She is mine and will do what ever I say," causing Resident #1 to cry. The nurse redirected Resident #2 and reassured Resident #1 that she was safe, but these specific behaviors and staff responses were not incorporated into a revised, individualized care plan. Interviews with staff further confirmed that the care plans had not been updated to reflect the ongoing situation between the two residents. An LVN and a CNA reported that Resident #2 had become increasingly focused on Resident #1 over the prior month, scolding her when he perceived she was not fast enough and cussing at her. They stated they monitored both residents and intervened for safety by redirecting one or both away from each other, but acknowledged that neither resident had a revised care plan detailing these monitoring and redirection interventions. The Administrator and DON stated that the expectation was for nursing staff to report unusual incidents and their interventions to the IDT so that a revised care plan could be developed, and acknowledged that not doing so could result in residents not having an accurate care plan, which was inconsistent with the facility’s own care plan policy requiring comprehensive, person-centered care plans addressing identified medical, physical, mental, and psychosocial needs.
Failure to Obtain Ordered Urinalysis After Resident Fall
Penalty
Summary
The facility failed to provide or obtain ordered laboratory services for one resident when an LVN did not secure a urinalysis (UA) as part of the evaluation after a fall. The resident was an elderly female with a history of falling, hemiparesis following a cerebral infarction affecting the left side, and type II diabetes, admitted for LTC and assessed with severe cognitive impairment (BIMS score of 3/15). Her care plan documented urinary incontinence, monitoring for signs and symptoms of UTI, a history of falls, and an intervention for labs and a UA to be collected following an actual fall on 04/07/2026, with the UA to be initiated on 04/08/2026. A nursing progress note by LVN G on 04/08/2026 at 11:20 AM stated that the NP ordered a CBC and UA as part of the action plan for the recent fall. A review of the physician’s orders from 04/01/2026 through 04/24/2026 showed no order for a UA, and the UA was never completed. During interview, the NP stated she could not recall the specific report from the LVN about the fall but indicated it would be reasonable for her to order a CBC and UA to assess for potential infection and possible rationale for falls. In a separate interview, LVN G stated that the NP requested only a CBC and that she coordinated and obtained that lab draw. LVN G further stated that, although her note documented that the NP wanted both a blood draw and a UA, the note was not complete and should have indicated that the UA was to be done only if the resident showed UTI symptoms such as confusion, dysuria, or foul-smelling urine; therefore, she believed no UA order was in place and did not obtain one. In a joint interview, the DON and Administrator stated that nurses were expected to support and implement prescribers’ new orders and that LVN G was responsible for coordinating the NP’s order for a UA and had not done so, which they stated could deny prescribers the opportunity to intervene by not having laboratory services reported.
Missing Psychotropic Medication Consents
Penalty
Summary
The facility failed to ensure residents were informed in advance and had documented consent for certain psychotropic medications before they were administered. For Resident #5, who had diagnoses including bipolar disorder, anxiety disorder, and depression and was cognitively intact with a BIMS score of 15, the record showed Divalproex Sodium was ordered and administered multiple times. The chart did not contain a consent form for Divalproex Sodium, and the only consent located in the record was an undated Informed Consent for Psychoactive Medications that did not list a medication name. Staff interviews confirmed the consent was not found in the resident’s EMR. For Resident #57, who had Alzheimer’s disease, bipolar disorder, and mood disorder and was moderately cognitively impaired with a BIMS score of 11, Sertraline HCl was ordered and administered beginning with the initial dose on 01/06/2026 and continued through later dose changes. The EMR did not contain a consent form for Sertraline HCl when reviewed. Although an Informed Consent for Use of Psychotropic Medication dated and signed 03/26/2026 was later located and identified as covering Sertraline for depression, staff stated it was not uploaded to the EMR and that the medication should not have been administered without the consent being in hand. The record also reflected earlier January administration of Sertraline without a consent found in the chart. For Resident #11, who had schizoaffective disorder and generalized anxiety disorder and a BIMS score of 5 indicating severe cognitive impairment, the record showed orders for Depakote Sprinkles and Risperdal. The DON stated the resident did not sign Form 3713 for Risperdal and Depakote, although a medication consent form had been signed. For Resident #86, who had seizures, bipolar disorder, schizophrenia, and moderate cognitive impairment with a BIMS score of 3, the record showed Ziprasidone HCl ordered as an antipsychotic/antimanic agent. The psychotropic medication consent in the chart was not the required Form 3713 and was not signed by the physician, and staff stated the required form could not be located.
Secured Unit Rooms and Hallway Not Maintained in Clean, Orderly Condition
Penalty
Summary
The facility failed to maintain a sanitary, orderly, and comfortable interior in the secured unit, including multiple resident rooms and the hallway. Observations from 04/07/2026 through 04/09/2026 found resident room [ROOM NUMBER] with a door frame that had dents, cracks, black scuff marks, peeled and worn paint, torn furniture, chipped baseboard trim lifting from the wall, a light fixture with a loose hanging plastic border, a cracked windowsill, and missing caulking. Additional rooms in the secured unit, including room [ROOM NUMBER], room [ROOM NUMBER], and room [ROOM NUMBER], also had door frames with dents, cracks, black scuff marks, peeled paint, and baseboard trim lifting from the wall. Two resident rooms connected by a bathroom had both door frames damaged with dents, cracks, and black scuff marks. The bathroom had a broken ceiling vent fixture, baseboard trim lifting throughout, missing caulking around the toilet bowl and sink, missing tile around the toilet bowl, cracked sheetrock above the sink, peeling paint, and a used brief left on the floor. In the secured unit hallway, the ceiling EXIT sign fixture adjacent to room [ROOM NUMBER] was loose and hanging from the ceiling, the floor plan signage was separating from the wall, and the walls had numerous black scuff marks. During interviews, CNA R stated the loose and hanging light fixture could pose a danger if it worsened and said there had been no maintenance staff at the facility for almost two weeks, with only temporary corporate maintenance onsite that week. CNA R also stated he had not submitted maintenance repair requests for minor repairs and paint touchups. Housekeeping stated she had only worked at the facility for two weeks, was not aware of how to submit a maintenance request, and believed staff were already aware of the hallway and room conditions. LVN X stated she had not submitted a maintenance request for chipped paint, black marks, and broken blinds because the facility did not have maintenance staff to submit requests to at that time. The ADMIN stated the maintenance director resigned about two weeks earlier, she was aware of the need for repairs and touchups in the secured unit, and she planned to walk through the unit with corporate staff to note the minor repairs.
Care Plans Missing Smoking and Secure Unit Interventions
Penalty
Summary
The facility failed to develop and implement comprehensive person-centered care plans for three residents. For one resident with paraplegia and intact cognition, the record showed he was a smoker and used a vape device, but the care plan report did not include smoking-related care planning. A progress note documented staff finding smoke in his room and the resident showing a vape machine, while the LVN stated he routinely used the vape, was allowed to keep it in his possession, and had been caught using it in his room on several occasions. The MDS nurse stated the care plan should contain smoking-related care planning and safety concerns, and the facility smoking policy required smoking-related privileges, restrictions, and concerns to be noted on the care plan. For another resident with Alzheimer’s disease, vascular dementia, cognitive communication deficit, altered mental status, anxiety, depression, and severe cognitive impairment, the care plan did not mention secure unit placement, elopement risk, or wandering interventions. The resident’s elopement risk assessment indicated she was at risk for elopement and that the care plan had been initiated or updated, but the care plan itself did not reflect those interventions. Records showed she was transferred to a secure unit after prior wandering and elopement attempts at another facility, and the responsible party stated the secure unit placement was expected for her safety. The DON stated the resident had been having elopement behaviors at the prior facility and that the responsible party was requesting a secure unit upon admission. A third resident with Alzheimer’s disease, cognitive communication deficit, muscle weakness, major depressive disorder, and severe cognitive impairment also had no care plan mention of secure unit placement, elopement risk, or wandering interventions. Progress notes and physician documentation showed the resident had been moved to a secure unit because of wandering into other residents’ rooms and exit-seeking behaviors, including statements about wanting to leave and going to the door with belongings packed. The DON stated the resident was transferred to the secure unit because of behaviors with a roommate and exit-seeking behavior, but the care plan and related documentation reviewed did not show IDT discussion, responsible party consent, or interventions for secure unit placement.
Medication Administration Errors Involving Missed Antiseizure Dose and Incorrect Insulin Dose
Penalty
Summary
The facility failed to ensure residents were free from significant medication errors for two residents reviewed for medication administration. Resident #95, a male with epilepsy and moderately impaired cognition, had an order for Lacosamide 100 mg by mouth twice daily for seizures. The medication administration record showed he did not receive either the morning or evening dose on 4/09/2026, and the medication was later found in a different cart during observation on 4/10/2026. The medication aide stated the medication had been re-ordered from the pharmacy and should have been delivered the prior evening, and said the resident did not receive it the previous day because it was out of stock. Resident #89, a male with type 2 diabetes mellitus with hyperglycemia and moderately impaired cognition, had an order for Lantus insulin 8 units subcutaneously in the morning. During observation on 4/10/2026, the LVN drew up the insulin and prepared to administer it, but the syringe was observed to contain 10 units. When asked, the LVN stated the resident was ordered 8 units, then left the room and said she needed to expel 2 units because the writing on the syringe was difficult to see. The DON stated insulin should be double-checked prior to administration and identified the risk of administering the wrong dosage.
Kitchen Food Safety Lapses
Penalty
Summary
Food service staff failed to store, prepare, distribute, and serve food in accordance with professional standards in Kitchen 1. During an observation and interview on 04/07/2026, an internal thermometer for reach-in refrigerator #1 could not be located, and the Dietary Svr and [NAME] P searched the refrigerator without finding one. [NAME] P stated she used the temperature gauge on the outside of the refrigerator that morning, while the Dietary Svr stated staff were supposed to use the thermometer inside the refrigerator or freezer to confirm the temperature. During a later observation on 04/07/2026, a food supplier representative entered the kitchen from the kitchen exit door and walked through the kitchen without wearing a hair restraint. The representative had loose hair, and uncovered cooked or ready-to-eat food items were observed on the stove and hot service table in preparation for lunch service. The Dietary Svr immediately directed the representative out of the kitchen and discouraged her from entering without a hair restraint. Also on 04/07/2026, a package of pork ribs was observed on the bottom shelf of the walk-in freezer without a label or date. At 11:35 a.m., the walk-in freezer temperature log did not have a documented temperature for the morning of 04/07/2026, and [NAME] P stated she did not check that day and had missed it. Interviews with the Dietary Svr, RDN, and ADMIN confirmed expectations for internal thermometers, hair restraints, labeled frozen foods, and morning temperature checks, and the facility policies and FDA Food Code excerpts reviewed reflected those same requirements.
Pest Control Program Failed to Keep Secured Unit Free of Gnats
Penalty
Summary
The facility failed to maintain an effective pest control program to keep the secured unit free of pests and rodents and to ensure the building was free of insects. During an observation on 4/7/2026 at 12:35 PM, approximately 10 small flying insects that resembled gnats were seen flying in the dining area and the hallway adjacent to the dining area during lunch. On 4/9/2026 at 12:14 PM, Resident #44 was observed receiving lunch in the dining room while approximately 5 small flying insects that resembled gnats flew above his food, and he was seen swatting the flies away as he ate lunch. During an observation and interview on 4/10/2026 at 11:21 AM, LVN E identified the flying insects in the secured unit nursing station as gnats and stated that issues with gnats had been ongoing and sometimes were worse, but she could not say how long they had been observed. She stated she had not reported the issue and was unaware of treatment for the gnats. The ADMIN stated on 4/10/2026 that she was aware of intermittent issues with insects in the facility but was unaware of the flying insects observed in the secured unit hallway and dining area. Record review showed gnats documented in the pest sighting log in B Hall room [ROOM NUMBER] on 2/18/2026, room [ROOM NUMBER]A on 3/11/2026, and room [ROOM NUMBER] on 3/31/2026, and pest control invoices from 2/27/2026 and 3/25/2026 reflected treatment for gnats with fly boards and pressurized fly bait.
Call Light Not Kept Within Reach for a Blind Resident
Penalty
Summary
The facility failed to ensure the call light system in Resident #77’s room was positioned within reach and accessible to the resident. Resident #77 was admitted and re-admitted to the facility with diagnoses including cerebral infarction, legal blindness, and repeated falls. Her quarterly MDS documented that she was rarely or never understood, had short-term and long-term memory problems, and had severely impaired cognitive skills for daily decision making. She used a walker and required partial to moderate assistance with transfers. Resident #77’s care plan identified visual impairment related to legal blindness and included interventions to orient her to the room and placement of items. It also documented multiple falls, including a fall in her room and a fall related to self-transfer, with interventions to assist with ambulation and review the room for environmental hazards. During observation, Resident #77 was asleep in bed and her call light cord was lying across the bottom of the bed near her feet, with the call light button fallen off the bed and down between the bed and the wall. She was unrousable and did not wake enough to follow directions or demonstrate whether she could reach the call light. On later observation, the call light remained in the same position. An MA stated the resident was blind and staff had to put the call light on her, and that it was not in reach. The MA then picked up the call light and placed it next to the resident’s hand and clipped it to her pillow. Staff interviews reflected that the resident did not use the call light, but the expectation was that it should be within reach. The facility policy stated staff will ensure the call light is within reach of the resident and secured as needed, and that the call system will be accessible while the resident is in bed or other sleeping accommodations.
Inaccurate PASRR Screening and Missing PASRR Care Planning
Penalty
Summary
The facility failed to coordinate assessments with the PASARR program and did not ensure Resident #16’s PASRR Level 1 screening was completed accurately. Resident #16 was admitted and re-admitted to the facility, had diagnoses including major depressive disorder, bipolar disorder, and schizophrenia, and had a BIMS score of 15 with no documented behavioral symptoms on the quarterly MDS. Her care plan did not mention any PASRR determination or PASRR services. The resident’s PASRR Level 1 Screening, dated 03/11/2024, indicated that dementia was the primary diagnosis and that there was no evidence or indicator of mental illness. However, the medical record did not list dementia and instead listed mental illness diagnoses of schizophrenia and bipolar disorder. The EMR did not contain documentation of a PASRR Level 2 Evaluation. During interview, the MDS nurse stated that new admissions require a PL1, that it must be reviewed for accuracy, and that inaccurate PL1 information could affect a resident’s access to mental health services. She also stated that if the PL1 was inaccurate, she would notify the transfer facility or correct and resubmit it, and if made aware of an inaccurate PL1 or a change in condition, she would submit Form 1012 for further review. When the MDS nurse reviewed Resident #16’s incoming PL1, she identified it as inaccurate because dementia was not the resident’s primary diagnosis and the diagnoses of schizoaffective disorder, major depressive disorder, and bipolar disorder should have resulted in a positive PL1 and a PE by the Local Authority. The ADMIN stated the expectation was for PASRR referrals to be sent to the Local Authority to determine whether a resident qualifies for services, and that the facility wanted residents to have access to benefits they qualify for. The resident’s care plan also did not reflect PASRR determination or services, despite the facility policy stating that comprehensive care plans include specialized services or specialized rehabilitation services provided as a result of PASRR recommendations.
Unlabeled Insulin in Medication Cart
Penalty
Summary
Drugs and biologicals used in the facility were not labeled in accordance with currently accepted professional principles for 1 of 3 medication carts reviewed, the A-hall medication cart. During an observation and interview on 4/10/2026 at 7:46 AM, a vial of insulin was found in the top drawer of the A-hall medication cart without an expiration date. The LVN was unsure when the vial had been opened and stated that insulin vials and pens should be labeled with the date they are opened and the date they expire so residents do not receive expired medications. In an interview later that morning, the DON stated the facility policy is to label all insulins with the date they are opened and the date they expire, and that nursing staff were primarily responsible for this task. Record review of the facility's Storage of Medication policy dated 10/3/2018 showed that refrigerated medications must be stored in a secured location and labeled accordingly, but the policy did not include guidance for labeling medication to indicate expiration.
Therapeutic Diet Order Not Followed for Resident with Diabetes
Penalty
Summary
Resident #2, a male with diagnoses including type 2 diabetes mellitus with hyperglycemia, was assessed as having a BIMS score of 12 out of 15 and an active diagnosis of diabetes mellitus. His care plan identified him as at risk for altered nutrition related to DMII and included an intervention to serve the diet as ordered by the physician with large portions at meals. The dietitian’s recommendation, signed by the RDN and Dr. Q, directed a CCD/regular/regular diet with large protein portions at all meals, but the resident’s order summary instead reflected a CCD, regular texture, thin diet with large portions at all meals. During observation, Resident #2 received extra tater tots and an additional half hamburger for dinner, and the meal tray ticket reflected large portions at all meals. In interview, the RDN stated the resident needed large protein portions because his calorie needs were higher than a normal diet could provide and confirmed the current diet order was incorrect because it listed large portions instead of large protein portions. The DON stated the doctor’s orders included large portions at every meal, but the RDN recommendation had been for large protein portions and had been approved by the doctor.
Hospice care plan and communication not maintained
Penalty
Summary
The facility failed to collaborate with hospice representatives and coordinate the hospice care planning process for a resident receiving hospice services, and failed to maintain the current hospice plan of care. Resident #14 was admitted to the facility, had diagnoses including encephalopathy, Parkinson’s disease without dyskinesia, and COPD, and had a BIMS score of 7 indicating severe cognitive impairment. The resident was receiving hospice services for Parkinson’s disease, and the care plan identified hospice care with Hospice G as initiated and revised in January 2025. Record review showed the resident had an active hospice order and an oxygen order for 2-3 LPM via nasal cannula as needed for shortness of breath or O2 saturation below 90%. The resident’s physical hospice binder contained an initial hospice delineation of duties/plan of care document, a document about who to notify when starting oxygen therapy, and staff sign-in logs, but it did not include oxygen administration notes or orders. The hospice document stated the hospice RN would coordinate and discuss changes in the patient’s plan of care with the facility at least every 15 days. During interviews, the resident’s responsible party stated she believed the hospice nurse had tested the resident’s need for oxygen and discontinued the oxygen order, but she later saw the resident without oxygen and then back on oxygen, which she believed reflected a lack of communication between weekday and weekend nursing staff. An LPN stated she spoke with the hospice nurse when they came in and did not touch the hospice binder because it was hospice records. The ADON stated she did not know who was responsible for monitoring and coordinating the hospice care plan, and the DON stated she did not know who was responsible and had forgotten about that task. The hospice RN stated the most recent hospice care plan was dated 04/08/2026, but she did not send the care plans to the facility and typically gave verbal updates or the most recent order to the nurse. The ADMIN stated nurse managers, ADONs, and the DON were responsible for coordinating with hospices and holding them accountable for documentation.
Failure to Use PPE During Insulin Administration
Penalty
Summary
The facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections for one resident reviewed for infection control. Resident #89 was admitted with diagnoses including type 2 diabetes mellitus with hyperglycemia and had a significant change MDS showing a BIMS score of 08, indicating moderately impaired cognition. The resident’s order summary reflected Enhanced Barrier Precautions related to an indwelling Foley catheter, with the catheter to be addressed every shift. During an observation and interview, the resident’s doorway had a sign indicating Enhanced Barrier Precautions and a caddy on the door contained PPE supplies, including disposable gowns. LVN C was observed administering insulin to the resident without donning a disposable gown upon entry to the room. LVN C stated the resident was on Enhanced Barrier Precautions because of the Foley catheter and that she should have worn a gown before administering the insulin, adding that she forgot because she was overthinking the observation. The ADON, who was also the Infection Preventionist, stated LVN C should have worn PPE when administering insulin and identified the risk as the spread of infection. The DON stated the facility policy was to don PPE before providing care to residents on Enhanced Barrier Precautions, and that failure to wear PPE could lead to infection.
Failure to Maintain Resident Privacy During Personal Care
Penalty
Summary
The facility failed to maintain personal privacy during personal care for one resident when a CNA opened the resident’s door while he was lying in bed wearing only a brief. The resident had been admitted with malnutrition, cerebral infarction due to small artery occlusion or stenosis, dysphagia following cerebral infarction, a gastrostomy for enteral feeding, and a cognitive communication deficit. His admission MDS showed he was severely cognitively impaired, totally dependent for all ADLs including toileting and personal hygiene, and had a feeding tube. His care plan documented impaired communication related to CVA with aphasia, cognitive communication deficit, impaired physical functioning, debility/weakness, hemiplegia/hemiparesis, neurological disease, prolonged hospitalization, lack of coordination, and abnormalities of gait and mobility, and that he required one to two persons for toileting and hygiene, as well as enteral tube feeding for oropharyngeal dysphagia and failure to thrive. During observation, the CNA exited the resident’s room and opened the door, exposing the resident in bed closest to the door. Although the privacy curtain was pulled, it did not extend around the foot of the bed, leaving the resident visible while wearing only a brief and connected to a G-tube. The CNA reported she opened the door to get help from another CNA because the resident, normally a one-person assist, was stiffer than usual and had paralysis on his left side, and she needed assistance to turn him to secure his brief. She stated she typically pulled the privacy curtain to the edge of the bed and never all the way around because it was not long enough, and in this instance did not draw it to cover the foot of the bed closest to the door to avoid exposing the resident to his roommate. The resident did not engage in conversation during an attempted interview and did not speak. The DON stated staff should ensure privacy during care and that exposing a resident during care would be a violation of privacy and could cause embarrassment. Facility policy on Quality of Life – Dignity required staff to promote, maintain, and protect resident privacy, including bodily privacy during personal care and treatment procedures.
Failure to Provide Ordered Podiatry Care and Foot Assessment
Penalty
Summary
The deficiency involves the facility’s failure to provide appropriate foot care and podiatry services in accordance with professional standards and its own policy for a resident who required assistance with personal hygiene. The resident was admitted with paranoid schizophrenia and generalized anxiety and had a quarterly MDS showing a BIMS score of 13/15, indicating no cognitive impairment, but a need for substantial to maximum assistance with personal hygiene. The resident had a physician’s order for podiatry care, and a local podiatry group was providing services to multiple residents in the facility; however, the resident’s name did not appear on the podiatry schedule. On observation, the resident’s toenails were approximately 1/2 inch past the nailbeds, with very thick great toenails, and the resident reported needing them cut, stating that a CNA had tried to clip them but they were too thick and that he preferred podiatry to do it. He also stated he had not seen a podiatrist since admission. The charge nurse (LVN) acknowledged during observation that the resident’s toenails were long and needed cutting and that the great toenails were very thick, but she stated she had not noticed the length of his toenails before that day and that there was nothing in the progress notes indicating a need for podiatry referral. The DON stated that staff would not document the condition of long toenails on weekly skin sheets and that she did not necessarily require staff to document the need for podiatry care in a progress note, instead expecting staff to verbally inform the social worker so a referral could be made. The social worker reported that any staff could notify her of the need for podiatry care and that review of the last podiatry list showed the resident had not been seen. The facility’s undated “Podiatry Services” policy stated that residents requiring foot care with complicating conditions would be referred to qualified professionals and that employees should refer identified foot care needs to the social worker, who would assist with appointments and transportation. Despite these orders and policies, there was no documented or acted-upon referral for this resident’s podiatry care, resulting in prolonged overgrown and thick toenails.
Failure to Follow Enhanced Barrier Precautions During High-Contact Care
Penalty
Summary
The deficiency involves the facility’s failure to maintain an effective infection prevention and control program for a resident on Enhanced Barrier Precautions (EBP). The resident was admitted with multiple diagnoses including malnutrition, cerebral infarction with resulting dysphagia, cognitive communication deficit, hemiplegia/hemiparesis, and required a feeding tube. The admission MDS showed the resident was severely cognitively impaired and totally dependent for all ADLs, including toileting and personal hygiene. The care plan documented that the resident had impaired communication related to CVA and other neurological and functional deficits, required one to two persons for toileting and hygiene, and was on EBP due to an indwelling medical device, with an intervention directing staff to don gown and gloves during high-contact personal care activities. On the survey date, a CNA exited the resident’s room after providing peri-care and was observed not wearing gloves, a mask, or a gown, despite an EBP sign posted at the door instructing staff to wear gloves, gown, and mask for high-contact personal care. The resident was observed in bed wearing a brief and connected to a G-tube. In interview, the CNA stated she had been changing the resident and acknowledged she was not wearing PPE. She reported there was no PPE in the room, in the caddy on the door, or in nearby door caddies, and admitted she did not inform any nurse or look for PPE on other halls or in the storage closet. She further stated she should have been wearing PPE while providing direct care and because the resident had a PEG-tube. Additional interviews and observations showed that HR/Central Supply staff had been ordering PPE weekly for about two years, with deliveries the next day, and that there was no central storage room but supply closets on three halls, including the resident’s hall. Observation of the supply closet on that hall revealed available PPE, including gowns, masks, and gloves. HR staff stated that floor staff and resident ambassadors were responsible for restocking PPE caddies on doors of residents on EBP. The ADON, who served as the infection preventionist, reported she had recently restocked PPE caddies after the DON noted they were low, and she acknowledged some caddies had been empty or had only a few gowns. The DON stated that residents were placed on EBP for indwelling medical devices or open wounds, that signs and PPE caddies were placed at their doors, and that staff were expected to wear gloves and gowns to minimize infection spread. The facility’s written EBP policy required gowns and gloves to be made available immediately near or outside the resident’s room for residents with wounds or indwelling medical devices, such as feeding tubes.
Failure to Enforce Designated Smoking Area Policy
Penalty
Summary
The facility failed to ensure the resident environment remained as free of accident hazards as possible by not enforcing its smoking policy for one resident. The resident had a history of bipolar disorder, depression, anxiety, schizophrenia, and post-traumatic stress disorder, but a BIMS score of 15/15 indicating no cognitive impairment. Her initial smoking evaluation documented no deficits preventing her from smoking independently and unsupervised, and staff had reviewed the smoking policy with her, with documentation that she verbalized understanding. Her care plan, revised on 6/16/25, identified her as a smoker with a goal to prevent accidents while smoking and to observe her for unsafe smoking behaviors or attempts to obtain smoking materials from outside sources. On observation, the resident was seen sitting in a wheelchair and smoking a cigarette in the front patio area, which was not the designated resident smoking area. When asked if she was allowed to smoke in the patio, she stated she was allowed to sign out and could smoke when she left the premises, and did not answer when asked again if she could smoke in the patio. Staff were observed entering and exiting the facility during this time, and none approached the resident. The DON reported awareness that the resident did not always follow the smoking policy and stated she had previously seen the resident smoking in the front patio. The DON confirmed that per policy the resident was only allowed to smoke in the designated smoking area at the back of the facility, where metal ashtrays, a fire blanket, and a fire extinguisher were located, and stated that all staff were responsible for monitoring and reporting residents who smoked outside designated areas because the resident could start a fire and other residents could get hurt.
Failure to Care Plan Resident-to-Resident Physical Altercations and Behavioral Risks
Penalty
Summary
The deficiency involves the facility’s failure to develop and implement comprehensive, person-centered care plans with measurable objectives and timeframes for residents who were involved in resident-to-resident physical altercations. For one resident with schizophrenia, anxiety disorder, and mild cognitive impairment, progress notes documented that staff heard yelling and found him standing over his roommate with his fist raised, and the resident stated he had punched the roommate because of how the roommate spoke to him. Despite this documented incident of physical aggression, the resident’s care plan, with a target date of 01/07/2026, did not include any problem, goal, or interventions addressing his physical aggression toward another resident. Subsequent observations showed the resident interacting with others without aggressive behavior, and he denied the incident during interview, but the absence of a behavior-related care plan remained. Another resident with schizoaffective disorder, anxiety disorder, and paraplegia had a Significant Change MDS showing intact cognition and behavioral symptoms not directed toward others. A progress note documented that staff heard yelling, entered the room, and found this resident lying in bed with his roommate standing over him with a balled fist above his head; the resident reported being hit in the head, after which he was removed and assessed. His care plan, with a target date of 02/02/2026, did not include any care plan entry reflecting that he had experienced physical aggression from another resident. During interviews, the resident reported only one such incident, stated staff had moved him from the room, and denied having exhibited behaviors himself. The social worker and the MDS LVN both reviewed the care plans and confirmed they could not locate behavior-related care plan entries for either resident, despite stating that such incidents were typically care planned to provide interventions and alert staff to behaviors and safety concerns. Two additional residents with significant cognitive impairment and behavioral histories were also involved in resident-to-resident altercations without corresponding updates to their care plans. One resident with Alzheimer’s disease, diabetes, and depression had an incident report documenting that she hit another resident in a secure unit; staff separated them and assessed both residents with no injuries noted, and an IDT meeting the next day identified new interventions such as 15-minute checks and referral to psychiatric services. However, her comprehensive care plan did not reflect the altercation or the new interventions. Another resident with dementia, psychotic disorder, depression, and hallucinations had an incident report indicating he pulled another resident out of bed because the other resident was sleeping in his bed; staff separated and assessed them with no injuries noted, and an IDT meeting identified new interventions including 15-minute checks and psychiatric referral. His comprehensive care plan likewise did not include the altercation or the new interventions. The social worker acknowledged forgetting to create behavior care plans for these residents after the IDT meetings, despite facility policy requiring comprehensive, person-centered care plans that incorporate identified problem areas, risk factors, measurable objectives, and timeframes.
Inaccurate Electronic Diagnosis List for Resident With Dementia and Anxiety
Penalty
Summary
Surveyors identified a deficiency in the facility’s maintenance of complete and accurate medical records for one resident. The resident’s face sheet listed multiple diagnoses, including hyperlipidemia, cerebral infarction, encephalopathy, and hypertension. The admission MDS documented a BIMS score of 7/15, indicating severe cognitive impairment, and showed the resident required substantial/maximal assistance with most ADLs such as sit-to-stand, chair-to-bed, and toilet transfers. A physician progress note dated 12/01/2025 identified dementia with anxiety as one of the resident’s active medical problems. However, review of the resident’s electronic medical diagnoses list on 01/06/2026 showed that dementia with anxiety was not included as an active diagnosis. During observation, the resident was seen sitting in a wheelchair near the nursing station and was unable to state his medical problems due to low cognitive function. In an interview, the DON confirmed that the resident had dementia with anxiety, that the primary care physician had documented this diagnosis, and that the diagnosis was missing from the electronic medical diagnosis list. The DON acknowledged the inaccuracy and stated she was responsible for ensuring residents had accurate medical diagnosis lists. The facility’s “Charting and Documentation” policy required that all services and changes in a resident’s medical condition be documented in the medical record.
Failure to Maintain Accurate Foley Catheter Orders and Documentation
Penalty
Summary
The facility failed to maintain complete and accurate clinical records in accordance with accepted professional standards for one resident who was readmitted from the hospital with a Foley catheter. Upon review, it was found that the resident's November administration orders did not include any orders for Foley catheter care, despite the resident having an indwelling catheter in place. The resident's care plan and physician order summary indicated the presence of a Foley catheter and outlined care interventions, but these were not reflected in the administration record, which is used by nursing staff to document care provided. Interviews with staff confirmed that the resident returned from the hospital with a Foley catheter and that care, such as cleaning the insertion site and changing the drainage bag, was being provided. However, staff also stated that there should have been specific orders for Foley catheter care in the administration record to ensure proper documentation and completion of required tasks. The Director of Nursing acknowledged that the Foley catheter order was entered into the electronic medical record but was not activated on the administration record, resulting in a lack of documentation for the care provided. Record reviews further showed that the facility had a policy requiring catheter care every shift and as needed, and that staff had received in-service training on Foley catheter care. Despite this, the absence of Foley catheter care orders in the administration record meant that the care provided was not properly documented, which could affect the accuracy and completeness of the resident's clinical records.
Failure to Notify Guardian of Resident Room Change
Penalty
Summary
The facility failed to provide written notice, including the reason for a room change, to a resident's guardian prior to moving the resident to a different room. The resident, an elderly male with diagnoses including vascular dementia, chronic obstructive pulmonary disease, and interstitial pulmonary disease, was rarely or never understood, had significant memory problems, and was severely impaired in daily decision making. The resident was at risk for injury due to wandering and resided in a secure unit. On the day of the room change, there was no documentation or notification to the resident's guardian regarding the reason for the move, nor was there any evidence of consent or the right to refuse being offered. Staff interviews revealed that the room change occurred after the resident pulled down a privacy curtain, damaging the curtain rail. Staff, including an LPN, HR, and the DON, believed the move was temporary and did not notify the guardian, as required by facility policy. The DON later confirmed that there was no documentation of guardian notification, and the guardian stated he did not recall being informed of the room change. Facility policy required prompt notification of the resident's representative when a room assignment change was needed, but this was not followed in this instance.
Failure to Notify Resident Representatives After Significant Behavioral Incident
Penalty
Summary
The facility failed to notify a resident's physician and representatives following a significant change in the resident's behavior, specifically an increase in exit-seeking behavior that resulted in police intervention. The resident, a male with diagnoses including schizoaffective disorder, type 2 diabetes mellitus, and dementia, had a documented history of wandering and was assessed as being at risk for elopement. On the night of the incident, the resident left the facility through a secured door, setting off an alarm, and was pursued by staff who were unable to redirect him. The situation escalated to the point where police were called, and the resident was physically restrained and returned to the facility by law enforcement. Despite the seriousness of the event, there was no documentation that the resident's emergency contacts were notified of the incident until several days later. Both emergency contacts reported learning about the incident through a family member who saw it on social media, rather than from the facility itself. Interviews with staff and administration confirmed that there was no immediate notification to the resident's representatives, and the facility's electronic medical record did not show any timely communication regarding the police intervention or the resident's attempted elopement. The facility's policy required prompt notification of the resident, physician, and representative in the event of significant changes in condition or incidents involving the resident. However, the Director of Nursing stated that the incident was not considered a change of condition due to the resident's history, and therefore, notification was not deemed necessary at the time. This lack of timely communication was confirmed by both the DON and the administrator, as well as by the absence of documentation in the resident's records.
Failure to Update Care Plans Following Behavioral Changes
Penalty
Summary
The facility failed to ensure that the comprehensive care plan was reviewed and revised by the interdisciplinary team after each assessment for two residents. For one resident with vascular dementia and severe cognitive impairment, the care plan did not address known behaviors such as stripping the bed and pulling down the privacy curtain, despite multiple incidents and staff awareness of these behaviors. Staff interviews confirmed that these behaviors had occurred more than once, and that the care plan had not been updated to reflect these safety-impacting actions. Another resident, diagnosed with schizoaffective disorder and major depressive disorder, experienced an episode of suicidal ideation, which resulted in her being sent to the emergency room for evaluation. Documentation and staff interviews revealed that this was the first such incident for this resident, and although she was receiving psychological services, her care plan was not updated to reflect the new behavior of suicidal ideation. The facility's policy required that such behavioral changes be care-planned, but this was not done following the incident. Record reviews and staff interviews indicated that the interdisciplinary team did not consistently update care plans to reflect significant changes in residents' behaviors or conditions. This lack of timely care plan revision could result in staff not having the necessary information to provide appropriate interventions, as documented in the facility's own policy and as acknowledged by administrative staff during interviews.
Failure to Provide Prescribed Therapeutic Diet and Food Texture
Penalty
Summary
A deficiency occurred when a resident with multiple complex medical conditions, including Parkinson's Disease, dysphagia, chronic respiratory failure, diabetes, and legal blindness, did not receive food prepared in accordance with her prescribed therapeutic diet. The resident's care plan and physician orders specified a mechanically altered, pureed diet with mildly thick liquids, and most of her nutrition was to be provided via G-tube feedings. Despite these orders, the resident was observed receiving regular textured foods, such as scrambled eggs, refried beans, and bread, on her breakfast tray. Staff interviews confirmed that the resident routinely received pleasure trays with regular textured foods, and there was confusion among dietary and nursing staff regarding the existence and appropriateness of orders for these pleasure trays. The facility failed to ensure that food was prepared and served in a form that met the resident's individual needs as outlined in her comprehensive assessment and care plan. Multiple staff members, including CNAs, LVNs, and the dietary manager, acknowledged that the resident required assistance to eat, could not use utensils independently, and should not have been given regular textured foods due to her swallowing difficulties and lack of dentures. The dietary manager and registered dietitian were unaware of any physician order for pleasure trays, and the registered dietitian minimized concerns about the risk of aspiration from the foods provided. Additionally, the resident's responsible representative and several staff members reported that the resident was not consistently supervised during meals, despite her need for assistance and risk of choking or aspiration. Documentation and interviews revealed ongoing issues with communication and adherence to dietary orders. The facility's policy required that diets be served according to physician orders and that staff check meal trays for compliance with diet cards, but this was not consistently followed. A grievance had previously been filed regarding the resident receiving non-compliant foods, and staff interviews indicated that concerns about the resident's diet and supervision during meals had been raised multiple times without resolution. The administrator confirmed there was no facility policy specifically addressing therapeutic diets, and was unaware that the resident was receiving pleasure trays at every meal.
Failure to Maintain Effective Pest Control Program Resulting in Maggot Infestation in Wound
Penalty
Summary
A deficiency occurred when the facility failed to maintain an effective pest control program, resulting in a resident being found with live maggots in a stage 3 pressure ulcer on the right heel. The resident, a 32-year-old male with multiple pressure ulcers, paraplegia, and a history of refusing wound care, was admitted with several wounds but no maggots present at admission. Over the course of his stay, the resident intermittently refused wound care, and on the day maggots were discovered, he had refused care for at least one day. Nursing staff observed maggots in the wound dressing and notified the physician, but the resident initially refused to be sent to the emergency room. Observations and interviews revealed that the resident often spent extended periods outdoors and sometimes refused wound care, which contributed to the wound's condition. Staff noted that the dressing was sometimes moist and that the resident's room had a window screen that was not fully adjusted, potentially allowing flies or gnats to enter, although no flies or gnats were observed at the time of inspection. Additionally, flies were observed in another resident's room, and staff reported that food debris sometimes attracted flies, but no infestation was documented. The facility's pest control logs indicated regular pest control visits, but no issues were noted prior to the incident. Housekeeping practices were found to be inconsistent, as the resident's room and linens were not cleaned or changed on the night the maggots were discovered due to the absence of housekeeping staff. Nursing staff did not recall whether the room was cleaned or linens changed that night. The Housekeeping Manager confirmed that deep cleaning and linen changes did not occur until the following afternoon. The facility's pest control policy required the building to be kept free of insects and rodents, but the lack of timely cleaning and environmental controls contributed to the deficiency.
Removal Plan
- Resident #1's wound was cleansed per wound protocol when maggots were discovered.
- Resident #1's room was cleaned and sanitized in accordance with the facility's cleaning and disinfection policy.
- A facility-wide environmental inspection was completed by the Maintenance Director to ensure all windows, screens, and entry points were intact and secure.
- Three additional fly zap lights were ordered and installed in B Hall Dining Room, C Hall Dining Room, and E Hall dining room.
- The effectiveness of the newly installed Zap Lights will be monitored utilizing the environmental checklist by the Housekeeping Supervisor and Maintenance Director or designee.
- The Pest Prevention Technician assisted the facility with the wipe down method in rooms of residents with treatment orders, entailing wiping down surfaces and walls.
- A comprehensive skin and wound audit was completed for all residents with pressure injuries to ensure no other residents were affected.
- All staff were in-serviced on the facility's Pest Control Program, including pest prevention, environmental inspection, and staff reporting.
- Training provided to all staff on the cleanliness of resident rooms to ensure rooms remain as free as possible of items that may attract pests, and on cleaning procedures in the event pests are identified.
- Housekeeping cart is available in E hall housekeeping closet for after-hour use.
- Pest control vendor visits increased and three additional fly lights installed in key areas.
- Maintenance initiated an environmental inspection log for all window seals, screens, and potential pest entry points.
- Environmental Services implemented a cleaning checklist focusing on food debris and sanitation in resident rooms and dining areas.
- Nurses received re-education on wound care refusal documentation, physician notification, and resident education procedures.
- The Quality Assessment and Assurance Committee will review the pest control log for any pest control issues, and the Admin/DON/designee will complete 5 observations.
- If any pest control issues or deficient practices are discovered, the Admin/DON/designee will provide additional training for staff, including pretest, inservice, post-test, and return demonstration.
- The results of the Admin/Director of Nursing/designee reviews will be presented to the Quality Assessment and Assurance Committee for review of trends and/or negative findings and further recommendations.
- The committee will make recommendations for further education as warranted and develop further performance improvement plans as necessary.
Failure to Provide and Document Pressure Ulcer Care
Penalty
Summary
The facility failed to ensure that a resident with multiple pressure ulcers received necessary treatment and services consistent with professional standards of practice. Upon admission, the resident had nine wounds, including several stage 3 and stage 4 pressure ulcers and a deep tissue injury. Treatment orders for five of these wounds were not implemented for 12 to 13 days, and there was no documentation on the Treatment Administration Record (TAR) indicating whether wound care was provided to these wounds during that period. Additionally, weekly wound assessments were not completed for five of the nine wounds on a specified date, as required by the resident's care plan and facility policy. The resident was cognitively intact and frequently refused care, preferring to spend extended periods outside and declining to return indoors for wound care and medication administration. Nursing notes documented repeated refusals of wound care and medication, as well as the resident's noncompliance with recommended treatment. Despite these refusals, there was a lack of consistent documentation regarding whether wound care was attempted or provided, and treatment orders for several wounds were delayed. The facility's staff, including the treatment nurse and DON, acknowledged that the absence of timely treatment orders and incomplete documentation could result in wounds not being treated as required. The situation escalated when maggots were discovered in one of the resident's wounds, specifically the right heel, after a period of missed wound care. Interviews with staff confirmed that the resident's wounds were not always assessed or treated due to both the resident's refusals and lapses in staff follow-through with documentation and order entry. The facility's own wound care policy required verification of physician orders and documentation of wound care provided, which was not consistently followed in this case. The deficiency was further substantiated by the lack of admission treatment orders for several wounds and incomplete weekly wound assessments.
Failure to Accurately Document Wound Care Treatments
Penalty
Summary
The facility failed to maintain complete and accurate medical records for one resident, specifically by not documenting the completion of wound care treatments as ordered. The resident, a female with a below-the-knee amputation and multiple comorbidities including osteonecrosis, diabetes, atrial fibrillation, cirrhosis, and chronic kidney disease, was readmitted to the facility and required surgical wound care four times weekly. Observations and interviews revealed that the treatment administration record did not reflect completion of wound care on three specific dates, despite physician orders and the resident's care plan requiring these treatments. During interviews, staff indicated that wound care was typically performed by a designated wound care nurse, but on at least one occasion, another nurse provided the care and failed to document it. The Director of Nursing confirmed that the treatment administration record was not marked as completed on the specified dates and acknowledged that without this documentation, it could not be confirmed whether the care was provided. The resident herself reported that wound care was not always performed daily as expected.
Failure to Ensure Safe and Homelike Environment
Penalty
Summary
A deficiency was identified regarding the failure to honor the resident's right to a safe, clean, comfortable, and homelike environment. The report notes that the facility did not ensure residents received treatment and supports for daily living in a manner that maintained their safety and comfort. Specific details about the actions or inactions leading to this deficiency, as well as information about the residents involved or their medical conditions, are not provided in the report.
Failure to Provide Palatable and Properly Tempered Food and Drink
Penalty
Summary
The facility failed to ensure that food and drink provided to residents was palatable, attractive, and served at a safe and appetizing temperature. This deficiency was identified through surveyor observation and review, indicating that the food and beverages did not consistently meet standards for taste, appearance, or temperature at the time of service.
Incomplete Food Temperature Documentation in Dietary Services
Penalty
Summary
The facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety, as evidenced by incomplete food temperature logs for multiple meals over several days. Specifically, documentation was missing for lunch meals from 7/9/25 to 7/21/25 and 7/23/25 to 7/31/25, breakfast meals from 7/24/25 to 7/31/25, and dinner meals from 7/30/25 to 7/31/25. The Food Service Supervisor (FSS) confirmed the lack of documentation and was unable to provide an explanation for the missing records. The Dietician was also aware of the incomplete logs and noted the deficiency in the Sanitation Report, which resulted in an unsatisfactory rating for the facility's food service safety. Further review revealed that the facility did not have a policy on documenting food temperatures on a daily basis for each meal prepared. When requested by the surveyor, the Administrator was unable to provide such a policy during the survey period. The facility's existing Food Preparation and Service policy, dated 2001, referenced the 'danger zone' for food temperatures but did not address documentation requirements. These findings were based on observation, interview, and record review, and affected all residents who consumed meals from the kitchen during the period in question.
Failure to Maintain Safe Operation of Dietary Equipment
Penalty
Summary
The facility failed to maintain essential dietary equipment in safe operating condition, specifically the kitchen steam table, which was not functioning for several days. Staff attempted to compensate for the non-operational steam table by adding hot water to it and keeping food items in the oven or on the stove for longer periods. Despite these efforts, observations revealed that hot foods placed on the steam table quickly dropped to unsafe temperatures and were served cold to residents. Staff interviews confirmed that the steam table had been out of service since earlier in the week, and food was served cold as a result. The facility did not have a policy in place for maintaining essential equipment, including kitchen equipment, in operational condition, and no such policy was provided to the surveyor upon request. The dietician, upon learning of the equipment failure, recommended placing boiling water in the non-working steam table and holding hot foods on the stove or oven until serving. On subsequent observation, food was served directly from the stove top or placed in a roaster with hot water before plating, and food temperatures were within regulation at that time. Staff reported that if residents complained of cold food, a microwave was available for reheating. There were no reports of foodborne illness among residents during this period. The deficiency was identified through observation, staff and dietician interviews, and review of facility records and policies.
Failure to Safeguard Resident Information and Maintain Medical Records
Penalty
Summary
The facility failed to safeguard resident-identifiable information and/or did not maintain medical records for each resident in accordance with accepted professional standards. This deficiency was identified through surveyor observation or review, indicating that the required protocols for protecting confidential information and proper record-keeping were not consistently followed. No additional details regarding specific residents, their medical history, or the exact circumstances of the deficiency are provided in the report.
Failure to Maintain Sanitary Kitchen Conditions
Penalty
Summary
Surveyors observed that the facility failed to maintain proper sanitation and cleanliness in the kitchen area, as required by professional standards for food service safety. Specifically, two overhead ceiling light covers in the cooking area contained numerous dead brown insects, and the ceiling vent in the dishwashing area was covered with a black substance. These conditions were directly observed during a kitchen inspection. Interviews with facility staff, including the Administrator, DON (who also serves as the Infection Preventionist), Dietician, and Food Service Supervisor (FSS), confirmed awareness of the issues. The Administrator and DON acknowledged the presence of brown spots and a dirty vent, while the FSS admitted to not having checked the light fixtures prior to the survey but was aware of dust on the vent. The Dietician was not previously aware of these sanitation issues. Review of facility policies indicated that all food service areas should be kept clean, sanitary, and free from insects and debris, but these standards were not met at the time of the survey.
Failure to Maintain Functional Lighting in Resident Room
Penalty
Summary
The facility failed to provide a safe, functional, sanitary, and comfortable environment for residents, staff, and the public by not ensuring that the bedside and overhead lights in one resident's room were operational for at least 30 days. The affected resident, a 75-year-old male with peripheral vascular disease, chronic kidney disease, a left below-the-knee amputation, and diabetes, required total assistance for transfers and mobility and had moderate cognitive deficits. Observations confirmed that both the overhead and bedside lights in his room were not working, and the resident reported that the lights had been out for five months, impacting his ability to see at night and during care activities. He stated that he had complained to nursing staff but felt ignored. Interviews with staff, including the DON, Administrator, RN, and CNA, revealed that the issue had been reported but not addressed due to the absence of a maintenance director. The facility had been relying on maintenance support from a sister facility, and work orders were maintained manually, but the log could not be located. The interim Maintenance Director was unaware of the issue and had not received a work order. Staff acknowledged the importance of functional lighting for providing care and noted that the lack of lighting had not resulted in any reported negative outcomes, but it did diminish the resident's quality of life.
Inadequate Supervision Leads to Resident Abuse in Memory Care Unit
Penalty
Summary
The facility failed to protect residents from physical abuse, specifically involving three residents in the Memory Care Unit (MCU). Resident #61, who has severe cognitive impairment and a history of wandering, was physically abused by Resident #83 and Resident #55 on multiple occasions. Resident #83, who also has severe cognitive impairment and a history of aggressive behavior, physically battered Resident #61 by punching him in the face, pulling his hair, and dragging him across the floor. This incident occurred when Resident #61 wandered into Resident #83's room. Additionally, Resident #61 was involved in altercations with Resident #55, who has severe cognitive impairment and a history of agitation and aggression. On separate occasions, Resident #61 was punched in the nose and face by Resident #55 after entering Resident #55's room. These incidents highlight the facility's failure to adequately supervise and separate residents with known aggressive behaviors and cognitive impairments. The facility's staffing practices contributed to the deficiency, as the MCU was often staffed by only one CNA, with the nurse assigned to multiple units, leaving residents unsupervised at times. This lack of adequate supervision and monitoring allowed for repeated incidents of resident-to-resident aggression, placing residents at risk for physical abuse.
Removal Plan
- Ensure a second team member is staffed in the memory care unit.
- Complete a 100% in-service for nursing staff on staffing requirements for the memory care unit and emergency procedures.
- Utilize walkie talkies for communication between the memory care unit and general population.
- Provide immediate education to all licensed/certified nursing staff on managing difficult behaviors, de-escalation strategies, and wandering/elopement.
- Educate all facility staff on the Abuse, Neglect, Exploitation or Misappropriation Prevention Program.
- Conduct all-staff meetings to address behavioral care, focusing on de-escalation, behavior management, wandering, dementia care, and activities.
- Evaluate the facility's staffing schedules and requirements for the memory care unit and general population.
- Provide access to behavioral health services for residents with increased behaviors.
- Complete Preferences for Activity and Leisure (PAL) Cards for all residents in the memory care unit.
- Develop and ensure an ongoing long-term monitoring and oversight system to review and address concerns related to deficient practices.
- Develop a short-term monitoring system for all areas of deficient practice identified.
- Monitor use of walkie talkies.
- Conduct monitoring to determine if compliance is being sustained.
- Ensure social services attend meetings to be aware of newly identified behaviors or concerns.
- Hold an Ad Hoc QAPI meeting to review and validate the plan of removal.
- Notify the facility's Medical Director of the Immediate Jeopardy tag.
- Ensure 2 CNAs are always staffed in the memory care unit.
- Actively hire and search for new staff members to be adequately staffed.
Failure to Ensure Dignified Meal Service
Penalty
Summary
The facility failed to ensure that all residents were treated with respect and dignity during meal service, as observed in the cases of two residents. One resident expressed frustration at consistently receiving her meal after her tablemate had finished eating, highlighting a lack of synchronized meal service at the table. This delay in serving meals at the same table led to feelings of dissatisfaction and disrespect. Additionally, the facility served a fried chicken patty instead of the fried chicken listed on the menu, without maintaining a substitution log or obtaining approval for the change, which further contributed to the residents' dissatisfaction. Another resident received a chicken patty that was burnt and difficult to cut, exacerbated by the absence of knives due to safety concerns. This resident struggled to cut the patty with a fork, and the lack of appropriate utensils made it challenging for residents to eat their meals comfortably. The facility's failure to provide the correct menu items and appropriate utensils, along with the lack of a substitution log, demonstrated a disregard for the residents' rights to a dignified dining experience.
Deficiency in Resident Activity Program
Penalty
Summary
The facility failed to provide an ongoing program of activities tailored to the needs and preferences of its residents, as evidenced by the lack of an updated activity assessment and care plan for several residents. Resident #5, who was cognitively intact and expressed interest in various activities, was observed repeatedly lying in bed watching television without any engagement in other activities. Despite her care plan encouraging socialization and participation in activities, no staff were observed conducting in-room activities with her. Resident #22, who had mild cognitive impairment and a strong interest in group activities, reported that the facility had been without a full-time Activity Director for several months. She took it upon herself to organize some activities, such as calling bingo, but noted the lack of a structured program and limited vendor presence. Her care plan indicated a need for staff assistance in activities, yet the facility failed to provide a consistent and comprehensive activity program. Resident #45, who was severely cognitively impaired and dependent on staff for activities, was observed in bed without any music or television, contrary to her care plan which emphasized the importance of activities. Additionally, the activity calendar did not match the actual activities taking place, and Resident #79, who had moderate cognitive impairment, was unable to watch television due to a non-functioning remote, leaving him without his preferred activity. The facility's failure to maintain an updated activity program and assessments for these residents highlights a significant deficiency in meeting their psychosocial and recreational needs.
Lack of Full-Time Activity Director Leads to Unstructured Resident Activities
Penalty
Summary
The facility failed to ensure that the activities program was directed by a qualified professional, as required by regulations. Since November 2024, the facility has not had a full-time Activity Director. The Operations Manager confirmed that they were in the process of hiring a new Activity Director, but in the meantime, the activities program was being managed by a PRN Activity Director who only came in as needed. This PRN Activity Director attempted to organize activities by calling vendors from home and visiting the facility when possible. However, this arrangement led to a lack of structured activities for the residents. Interviews with residents and staff revealed that the absence of a full-time Activity Director resulted in residents having to organize their own activities, such as bingo and watching TV, with occasional visits from vendors and church groups. The Resident Council expressed that they felt left in limbo without a dedicated Activity Director, and residents reported that the activities were not consistent or structured. The facility's job description for the Director of Activities outlined responsibilities that were not being fulfilled, such as planning, organizing, and directing a comprehensive program of activities to meet the residents' needs.
Failure to Provide Adequate Pressure Ulcer Care
Penalty
Summary
The facility failed to provide necessary treatment and services for residents with pressure ulcers, as observed in three cases. Resident #67, who had a pressure ulcer on her heel, was not observed with offloading boots during multiple observations, despite physician orders and care plans indicating their necessity for wound healing. The wound care nurse acknowledged the absence of the boots and emphasized their importance in preventing infection and worsening of the wound. Similarly, Resident #5, who was at risk for pressure ulcers and had a history of skin integrity issues, was found without heel protectors while in bed. A CNA admitted to not putting the heel protectors on after changing the resident, and the facility's administration recognized the need for staff education on the importance of such treatments. Resident #45, who required repositioning every two hours due to immobility and risk of pressure ulcers, was observed not being repositioned as per her care plan. Staff interviews confirmed the failure to reposition the resident, with the LVN expressing uncertainty about why the CNAs had not performed the task. The facility's policy on repositioning and pressure injury prevention was not adhered to, as evidenced by the observations and staff interviews.
Medication Administration Delays Result in High Error Rate
Penalty
Summary
The facility failed to maintain a medication error rate below 5%, resulting in a 16% error rate for one resident. Medication Aide E administered medications to a resident with a significant delay. Specifically, the resident's doxazosin was administered 1 hour and 28 minutes late, while hydralazine, carvedilol, and furosemide were administered 58 minutes late. These medications were crucial for managing the resident's high blood pressure and swelling due to heart failure. The resident, who had a history of hypertensive chronic kidney disease with end-stage kidney disease, required timely medication administration to manage his condition effectively. During an observation, Medication Aide E acknowledged being late in administering medications and had not reported this to her direct supervisor, the Director of Nursing (DON). The DON stated that the expectation was for medications to be administered within 1 hour of the prescribed time and that any potential late administration should have been reported. However, Medication Aide E did not report the late administration. Additionally, the facility did not provide a policy for timely medication administration, only a policy titled Documentation of Medication Administration, which did not address the timeliness of medication administration.
Medication Storage and Labeling Deficiencies
Penalty
Summary
The facility failed to ensure that drugs and biologicals were labeled and stored according to professional principles, as observed during a survey. On one occasion, a Licensed Vocational Nurse (LVN) left a medication cart unsupervised and unlocked for seven minutes while attending to a resident, leaving the cart out of her line of sight. This lapse in security could potentially allow unauthorized access to medications, posing a risk to resident safety. Additionally, the facility was found to have expired insulins stored in the medication cart for three residents. Resident #5's liraglutide pen was expired by 19 days and stored unrefrigerated. Resident #81 had three vials of insulin lispro, which were unlabeled with expiration dates and expired by up to 59 days. Resident #85's insulin lispro vial was expired by 45 days. These expired medications were available for administration, which could compromise the therapeutic effects intended for the residents. The facility's policy on medication labeling and storage was not adhered to, as evidenced by the improper storage and labeling of medications. The Director of Nursing (DON) confirmed that the expectation was for medication carts to be locked when unattended, and it was the responsibility of individual nurses to ensure this. The facility's policy also required medications to be stored under proper temperature controls and labeled with necessary information, including expiration dates, which was not followed in these instances.
Food Safety and Documentation Deficiencies in Kitchen Operations
Penalty
Summary
The facility failed to adhere to professional standards for food service safety, as observed in their kitchen operations. During an inspection, it was found that two bags of salad and a bag of ham in the refrigerator were not properly labeled with discard dates. The Certified Dietary Manager (CDM) admitted to being unaware of who was responsible for this oversight and subsequently discarded the items to ensure food safety. This lack of proper labeling could potentially lead to food-borne illnesses among residents consuming meals prepared in the facility. Additionally, the facility's documentation for the Three Compartment Sink Log and Milk Refrigerator Temperature Log showed no recorded entries for several days in January. The CDM acknowledged the importance of these logs in maintaining food safety and expressed concern over the missing entries, which could compromise the effectiveness of dishwashing and temperature control processes. The absence of these records indicates a failure to consistently monitor and document critical food safety measures. Furthermore, a dietary aide was observed with a facial piercing and improperly covered hair while working in the kitchen, which violates the facility's dress code policy. The CDM recognized the need for staff training on dress code compliance to prevent contamination risks. The Registered Dietitian (RD) emphasized the importance of labeling and dating food products and maintaining accurate logs to prevent food-borne illnesses, aligning with the facility's policies and the U.S. Food and Drug Administration's Food Code.
Infection Control Deficiencies in PPE Usage
Penalty
Summary
The facility failed to maintain an effective infection prevention and control program, as evidenced by multiple instances of non-compliance with Enhanced Barrier Precautions (EBP) for residents requiring such measures. Resident #69, diagnosed with a urinary tract infection (UTI) and assessed with the need for EBP, was involved in two separate incidents. On one occasion, the Director of Nursing (DON) attempted to administer intravenous access while wearing only one glove as personal protective equipment (PPE), despite the presence of EBP signage and PPE supplies at the room entry. In another instance, Medication Aide E administered medication to Resident #69 without wearing any PPE, acknowledging the oversight despite the clear requirement for EBP. Additionally, Resident #45, who was prescribed a gastric tube and assessed with a need for EBP, was involved in an incident where Licensed Vocational Nurse J administered medications via the g-tube while wearing gloves but not a gown, contrary to the EBP protocol. The room had appropriate EBP signage and PPE supplies, yet the nurse admitted to forgetting to wear the gown. These failures in adhering to infection control protocols could potentially lead to cross-contamination and infections among residents.
Deficiencies in Secured Backyard and Smoking Patio Area
Penalty
Summary
The facility failed to maintain a safe, functional, sanitary, and comfortable environment in the secured backyard and smoking patio area. Observations from January 26 to January 30, 2025, revealed a section of chain link fencing was detached from the top rail and leaning down, posing a potential risk for resident elopement. Additionally, several red fire-rated trash cans designated for cigarette butts were filled with non-cigarette butt trash, and a regular trash can contained both trash and cigarette butts, creating a potential fire hazard. Resident #24, who was assessed as an elopement and wander risk, was observed in the smoking patio area. This resident had a history of tobacco use, lack of coordination, and muscle weakness, and was supported for safety with a wander guard anklet. The care plan for Resident #24 included monitoring for elopement and smoking-related injuries. Resident #55, with severe cognitive impairment and a history of behavioral disturbances, was also present in the area. Resident #83, with severely impaired cognition and a history of behavioral symptoms, was another resident observed in the smoking patio. Interviews with facility staff, including the Admissions Coordinator and the Operations Manager, revealed a lack of awareness and oversight regarding the condition of the secured backyard and smoking patio. The facility's smoking policy required metal containers with self-closing covers in smoking areas and specified that ashtrays should be emptied only into designated receptacles. However, the facility failed to adhere to these policies, as evidenced by the improper use of trash cans and the detached fencing, which were not addressed by the staff.
Medication Administration and Storage Deficiencies
Penalty
Summary
The facility failed to provide adequate pharmaceutical services, as evidenced by the late administration of medications to several residents. Medication Aide E was observed administering medications late to multiple residents, including those with conditions such as vascular dementia, seizures, hypertension, schizophrenia, epilepsy, GERD, constipation, muscle weakness, diabetes, and urinary tract infections. The medications were administered beyond the prescribed time window, with delays ranging from 20 minutes to nearly two hours. This failure to administer medications on time was acknowledged by Medication Aide E, who did not report the delays to her direct supervisor, the Director of Nursing (DON). Additionally, the facility was found to have expired insulins stored in the medication cart, which were available for administration to residents. Insulin vials and pen injectors for residents with diabetes were stored unrefrigerated and were past their expiration dates, with some being expired by as much as 59 days. The insulins were not labeled with expiration dates, and the staff could not confirm the intended recipients or the dates the vials were unrefrigerated. This practice placed residents at risk of not receiving the therapeutic effects of their prescribed medications. The facility's policies on medication administration and storage were not adequately followed, as evidenced by the lack of timely administration and improper storage of medications. The DON stated that medications should be administered within one hour of the prescribed time and that expired or unlabeled insulins should be discarded. However, the facility did not provide a policy for timely medication administration, and the existing policies on medication labeling and storage were not adhered to, leading to the deficiencies observed.
What surveyors are citing around you — mapped
All 10 risk areas, ranked with evidence
Repeat citations, what's rising near you, and quality measures — ranked so department heads know exactly where to look first.
Illustrative
What surveyors actually found near you
We read the 861 citations issued within 25 miles in the last 12 months — including the 18 immediate-jeopardy cases — and tell you exactly what happened, in plain English, matched to your record.
Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
Illustrative
A prioritized, do-first checklist
Every risk area becomes concrete audit steps drawn from real citations at facilities like yours — run them this week, before your window opens.
Illustrative
Risk indicators are statistical estimates from public CMS data — not predictions, findings, or compliance advice.
Nursing homes near San Antonio
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| The Sarah Roberts French Home | 3 mi | ★★★★★ | 8 | 0 |
| Avir At San Antonio | 3.6 mi | ★★★★★ | 34 | 1 |
| Memorial Medical Nursing Center | 3.8 mi | ★★★★★ | 9 | 0 |
| San Antonio North Nursing And Rehabilitation | 4.1 mi | ★★★★★ | 15 | 0 |
| St. Francis Nursing Home | 4.1 mi | ★★★★★ | 5 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release July 2026) and official state health department websites.