Pocotaligo River Health And Rehab
Inspection history, citations, penalties and survey trends for this long-term care facility in Manning, South Carolina.
- Location
- 3147 Sumter Hwy, Manning, South Carolina 29102
- CMS Provider Number
- 425114
- Inspections on file
- 16
- Latest survey
- January 11, 2026
- Citations (last 12 mo.)
- 4
Citation history
Health deficiencies cited at Pocotaligo River Health And Rehab during CMS and state inspections, most recent first.
A resident with multiple comorbidities, moderate cognitive impairment, high fall risk, and a care plan requiring use of a sit‑to‑stand lift for all transfers was instead moved to bed by a CNA using a manual stand‑pivot technique and lifting under the arms. During this transfer, a loud noise was heard, which the CNA attributed to shoe straps, and no immediate pain was reported. By the next morning, the resident reported severe leg and foot pain and stated their foot had been injured during the prior night’s transfer. Assessment showed swelling and tenderness of the left ankle and foot, and imaging confirmed oblique fractures of the distal tibia and fibula, after which the resident was hospitalized and underwent intramedullary rod insertion. The deficiency involves failure to follow the established transfer care plan and use of required lift equipment, resulting in fractures to the resident’s left lower extremity.
Staff failed to perform hand hygiene before handling clean dishes in multiple kitchens, and kitchenware was stored while still wet, contrary to facility policy. These deficiencies had the potential to affect nearly all residents receiving dietary services.
A resident and their representative were not given a written bed hold notice that included the required current per diem rate when the resident was transferred to a hospital. Although the bed hold policy and rate changes were reviewed at admission and mailed to representatives, the specific rate was not included on the notice at the time of transfer, leaving the resident without all necessary information.
The facility did not establish or maintain an infection prevention and control program as required, resulting in a deficiency identified by surveyors.
A resident with cognitive impairments was verbally abused by a CNA, who used profanity and yelled during care. The incident was witnessed by an LPN and reported to the DON. The resident reported frequent verbal abuse by the CNA, although no physical bruising was observed. Other residents did not report similar concerns.
The facility failed to ensure accurate labeling and dating of foods and maintaining safe temperatures for cold foods. Observations revealed opened food items without discard dates and cold food items served at unsafe temperatures. Staff interviews indicated a lack of consistent temperature checks once food leaves the kitchen, and the Registered Dietician admitted uncertainty about the functionality of hot plates used to maintain food temperatures.
The facility failed to properly clean a glucometer after use and did not ensure staff used appropriate PPE when handling soiled laundry. A nurse did not disinfect a glucometer after testing a resident's blood sugar, and laundry staff handled soiled linens with gloves but without aprons, contrary to facility policy. Interviews revealed a lack of adherence to infection control protocols.
A facility failed to develop a comprehensive care plan for a resident requiring dialysis, despite the resident's diagnoses of end-stage renal disease and dependency on dialysis. The care plan did not address dialysis treatment, and the issue was exacerbated by a system change that led to the loss of care plan files, causing delays in rewriting them manually.
A resident experienced significant weight loss due to the facility's failure to implement and monitor nutritional interventions. The resident's weight decreased from 156 to 142 pounds, and a prescribed nutritional supplement was discontinued prematurely. Documentation of meal intake was inconsistent, and the Registered Dietitian had not updated the resident's records. The Director of Nursing cited a transition to a new computer system as a reason for documentation errors.
The facility did not complete performance reviews for 4 out of 5 staff members, as required by their policy. The reviews lacked competency type and staff signatures. The DON acknowledged the oversight, attributing it to a busy day.
A facility failed to ensure a resident was free from unnecessary psychotropic medication. The resident was prescribed Seroquel for sleep without a documented diagnosis justifying its use, contrary to facility policy. Interviews revealed inconsistencies in the resident's diagnoses and the rationale for the medication, with the Medical Director admitting an oversight in not conducting a gradual dose reduction. The Administrator confirmed that every medication should have a diagnosis, but could not specify the timeframe for medication reviews upon admission.
Failure to Follow Transfer Care Plan Results in Resident Fractures
Penalty
Summary
The facility failed to ensure a safe transfer for a resident who required staff assistance and use of a sit‑to‑stand lift for functional transfers. The resident had multiple medical conditions including rheumatoid arthritis, osteoarthritis, muscle weakness, repeated falls, unsteadiness of feet, low back pain, radiculopathy, and dementia, and had a BIMS score of 9 indicating moderate cognitive impairment. The resident’s MDS documented dependence on staff for transfers and moving from sitting to standing, and the care plan directed staff to complete functional transfers using a sit‑to‑stand lift due to impaired balance. A fall risk evaluation identified the resident as high risk for falls, and the Kardex and care plan identified the resident as a “lift stand transfer.” Despite these documented needs and interventions, a CNA transferred the resident to bed using a stand‑pivot technique from the wheelchair to the bed instead of using the ordered sit‑to‑stand lift. The resident later reported that during this transfer the staff member lifted them under the arms and around the chest to place them in bed, and that a loud noise occurred at that time, which the resident described as sounding like a gunshot. The CNA reported hearing a noise during the transfer and believed it was the Velcro strap on the resident’s shoes, and the resident did not complain of pain at that time. No documentation in the report indicates that the CNA verified the resident’s transfer status or used the required mechanical lift during this transfer. The next morning, the resident complained of severe left leg and foot pain to an LPN, stating they thought their leg was broken and attributing the injury to the transfer the previous night when their foot hit the side of the bed. Subsequent nursing assessment identified swelling and tenderness of the left ankle and foot. An x‑ray of the left ankle revealed oblique fractures of the distal tibia and fibula with modest displacement and minimal callus formation. The resident was later admitted to the hospital with a diagnosis of closed fracture of the left tibia and fibula and underwent intramedullary rod insertion of the left tibia. The deficiency centers on the failure to follow the resident’s care plan and transfer requirements by not using the sit‑to‑stand lift during the transfer, which was associated with the resident sustaining fractures to the left ankle region.
Failure to Ensure Hand Hygiene and Proper Drying of Kitchenware
Penalty
Summary
Staff in four out of five facility kitchens failed to perform adequate hand hygiene while washing dishes, as observed during multiple instances. Dietary aides were seen moving from handling dirty dishes to removing clean dishes from the dishwasher without washing their hands. This was confirmed by both direct observation and staff interviews, where dietary aides acknowledged not performing hand hygiene before touching clean dishes. Facility policy required staff to wash hands before handling clean dishes, a requirement confirmed by both the Dietary Manager and Dietary Manager Assistant. Additionally, in the main kitchen, metal pans and plastic lids were observed to be stored while still wet, with water standing on them, indicating they were not thoroughly air-dried prior to storage. Both the Dietary Manager and Dietary Manager Assistant confirmed that all dishes were expected to be dry before being placed on storage shelves, and that there should be a designated area for items needing additional air-drying. These failures had the potential to affect 74 of 77 residents receiving dietary services.
Failure to Provide Complete Bed Hold Notice Including Current Per Diem Rate
Penalty
Summary
The facility failed to provide a resident or their representative with a written notice specifying the duration of the bed hold policy and the current rate for the reserve bed payment at the time of the resident's transfer to a hospital. Record review showed that the "Bed Hold Notice" given to the resident did not include the basic per diem rate, which is necessary information for decision-making regarding bed hold during a hospital stay. The facility's policy requires that written information about bed hold practices, including reserve bed payment, be provided to all residents and/or their representatives both in advance and at the time of transfer. Interviews with facility staff confirmed that the Social Services Director was responsible for completing the "Bed Hold Notice" forms and acknowledged that the basic per diem rate was omitted from the notice provided to the resident. Although the bed hold rates were reviewed with residents and representatives at admission and rate increases were mailed to representatives, this information was not included on the "Bed Hold Notice" at the time of the resident's transfer. The omission left the resident without all necessary information regarding the bed hold policy and associated costs.
Failure to Implement Infection Prevention and Control Program
Penalty
Summary
The facility failed to provide and implement an infection prevention and control program. This deficiency was identified during the survey process, indicating that the required measures to prevent and control infections were not established or maintained as per regulatory standards. The report notes the absence or inadequacy of a comprehensive infection prevention and control program, but does not provide further details regarding specific actions, inactions, or events, nor does it mention any particular residents or staff involved.
Verbal Abuse Incident Involving CNA and Resident
Penalty
Summary
The facility failed to protect a resident, identified as R1, from verbal abuse by a Certified Nursing Assistant (CNA). The incident involved the CNA using profanity and yelling at R1 during care, which was witnessed by a Licensed Practical Nurse (LPN). The facility's policy on abuse clearly states that residents have the right to be free from all types of abuse, including verbal abuse, which is defined as the use of language that includes disparaging and derogatory terms. Despite this policy, the CNA was reported to have used abusive language towards R1, which was corroborated by multiple staff members. R1, who was admitted to the facility with diagnoses including dementia, anxiety disorder, and mild intellectual disabilities, was moderately cognitively impaired but able to understand and respond to verbal communication. During the incident, R1 was in a wheelchair and became upset, prompting the LPN to call for assistance. The CNA, who was known to be loud and rough, was reported to have yelled and cursed at R1, causing further distress. The LPN attempted to calm R1 and later reported the incident to the Director of Nursing (DON). Interviews with other staff members, including another LPN who overheard the incident over the phone, confirmed the CNA's inappropriate behavior. R1 also reported that the CNA frequently cursed at her, although no physical bruising was observed by the surveyor. Other residents on the same hall did not report any concerns of abuse, indicating that the issue may have been isolated to the interaction between the CNA and R1.
Deficiencies in Food Labeling and Temperature Control
Penalty
Summary
The facility failed to ensure accurate labeling and dating of foods, as well as maintaining safe temperatures for cold foods. During an observation in the kitchen, it was noted that several food items in the walk-in cooler, such as romaine lettuce and cucumbers, were opened and labeled with an open date but lacked a discard date. This is contrary to the facility's policy, which requires all ready-to-eat, potentially hazardous foods to be re-dated with a use-by date according to safe food storage guidelines. The Registered Dietician confirmed that staff are trained on proper procedures for receiving, labeling, rotating, and discarding items. Additionally, during a temperature check of cold items being served for lunch, several food items, including beets, chicken salad, and salads, were found to be at temperatures above the safe range. It was also discovered that food temperatures were not recorded prior to service for various wings of the facility. Interviews with the Dietary Aide and Homemaker revealed that when food temperatures are not in range, the procedure is to notify the manager or Registered Dietician for further instructions. However, it was noted that foods are not checked for temperature once they leave the kitchen and are brought to satellite kitchens, and the Registered Dietician admitted that they do not verify if the hot plates used to maintain temperatures are functioning properly.
Infection Control Deficiencies in Glucometer Use and Laundry Handling
Penalty
Summary
The facility failed to ensure the proper cleaning and disinfection of a glucometer during a medication pass observation. A registered nurse used an Assure Platinum glucometer to test a resident's blood sugar but did not clean or disinfect the device after use, contrary to the facility's policy and manufacturer recommendations. The nurse stated that the glucometer was not typically wiped since each resident had their own, indicating a misunderstanding or disregard for the infection control protocol. Additionally, the facility did not ensure that staff used appropriate personal protective equipment (PPE) when handling soiled laundry. Observations revealed that a laundry aide and the laundry supervisor handled soiled linens with gloves but without aprons or other necessary PPE. The laundry supervisor admitted that aprons were only worn during infection control outbreaks, which contradicts the facility's policy requiring PPE to prevent the spread of infection. Interviews with the Director of Nursing and the Infection Preventionist highlighted the expectation that staff should wear PPE at all times when handling soiled linens to prevent exposure to blood and body fluids. The facility's failure to adhere to these protocols was evident in the observed practices, which did not align with the stated policies and procedures for infection prevention and control.
Failure to Develop Comprehensive Care Plan for Dialysis
Penalty
Summary
The facility failed to develop a comprehensive care plan for a resident, identified as R79, who required dialysis treatment. Despite the facility's policy mandating the creation of a person-centered care plan with measurable objectives and timeframes, the care plan for R79 did not address dialysis treatment and care. This oversight was discovered during a review of R79's comprehensive care plan, which lacked any mention of dialysis, despite the resident's diagnoses of end-stage renal disease, diabetes insipidus, diabetes mellitus, diabetic chronic kidney disease, acute kidney failure, and dependency on renal dialysis. The deficiency was further compounded by a change in the facility's computer systems on July 1, 2024, which led to the loss of care plan files. The Care Plan Coordinator admitted that the care plans were converted to PDF files but could not be located after the system change. As a result, the care plans were being manually rewritten, causing delays. The Administrator confirmed that all care plans were printed before the system change, with the intention of updating them as they became due, but the care plan for R79 was not updated to include dialysis treatment.
Failure to Maintain Nutritional Status of Resident
Penalty
Summary
The facility failed to ensure that interventions were in place to maintain the nutritional status of a resident, identified as R79, who experienced significant weight loss. Upon admission, R79 weighed 156 pounds, but over the course of several weeks, the resident's weight decreased to 142 pounds. Despite this weight loss, no interventions were implemented to prevent further decline. The facility's policy on weight monitoring emphasizes the importance of maintaining acceptable nutritional parameters and outlines a systemic approach to optimize nutritional status, which includes identifying risk factors, implementing interventions, and monitoring their effectiveness. However, these steps were not adequately followed for R79. The resident was prescribed a nutritional supplement, Nepro with Carb Steady, to be administered three times daily, but the supplement was discontinued prematurely on 07/18/24, and not reordered until 07/24/24, after further weight loss was noted. Additionally, there was a lack of documentation regarding the resident's meal intake on several days, and the Registered Dietitian had not made any notes in the medical record since 06/17/24. The Director of Nursing attributed some of these issues to a transition to a new computer system, which resulted in documentation errors, including the omission of the supplement administration.
Incomplete Performance Reviews for Staff Members
Penalty
Summary
The facility failed to provide completed performance reviews for 4 out of 5 staff members reviewed for employee performance. According to the facility's policy titled 'Competency Evaluation,' each employee is to be evaluated to ensure appropriate competencies and skills for their job and to meet the needs of facility residents. These competency forms are supposed to be maintained in the Staff Development Coordinator's office and then forwarded to the Human Resource Director for inclusion in the employee's personnel file. However, a review of 5 employee personnel files revealed that current performance reviews were missing for 4 of the staff members. Additionally, the Nurse Aide Competency Performance Reviews for these staff members lacked the competency type and the staff member's signature. During an interview, the Director of Nursing (DON) mentioned that the performance reviews would be brought shortly and explained that competencies are assessed based on patient acuity by unit managers, the Assistant Director of Nursing (ADON), and the DON. In a follow-up interview, the DON admitted to not knowing why the evaluations were unsigned, suggesting it was an oversight due to a busy day.
Failure to Ensure Resident Free from Unnecessary Psychotropic Medication
Penalty
Summary
The facility failed to ensure that a resident was free from unnecessary psychotropic medication. The resident, identified as R22, was admitted with diagnoses including orthopedic aftercare, Parkinsonism, and chronic obstructive pulmonary disease. However, there was no documented diagnosis justifying the use of Seroquel, an antipsychotic medication, which was prescribed for sleep. The facility's policy requires that psychotropic drugs are only given when necessary to treat a specific condition, and the medication's benefits must be documented. Despite this, R22's care plan did not include any diagnoses that required antipsychotic medication or a plan to monitor adverse effects. Interviews with the Medical Director (MD) and Registered Nurse (RN) revealed inconsistencies in the resident's diagnoses and the rationale for the medication. The MD admitted that the resident did not have a true diagnosis of dementia, which was initially used to justify the medication, and acknowledged an oversight in not conducting a gradual dose reduction. The RN also noted that the resident was taking Seroquel for behaviors, despite the absence of a documented diagnosis of dementia. The Administrator confirmed that every medication should have a diagnosis and that pharmacy conducts monthly drug reviews, but could not specify the exact timeframe for medication reviews upon admission.
Latest citations in South Carolina
A resident with dementia, severe cognitive impairment, wandering behavior, and documented elopement risk eloped after staff failed to adequately respond to an exit-door alarm and did not promptly recognize the resident was missing. The resident, who required close supervision and was on 30-minute checks for wandering, was last seen ambulating in the facility before a dining room/fire exit alarm sounded; dietary staff briefly checked, saw no one, silenced the alarm, and returned to work without initiating a facility-wide missing-resident response. Later, when the resident did not appear for dinner, staff began searching and learned from a staff member driving home that someone resembling the resident was seen near a nearby store. Police, responding to a report of a suspicious person with a hospital bracelet, found the resident disoriented at a nearby intersection and arranged EMS transport to a hospital. Interviews showed that some CNAs lacked elopement training, one CNA was newly assigned to 1:1 care, and leadership acknowledged uncertainty about how long the alarm had been sounding and how the resident exited, supporting the finding of inadequate supervision and failure to prevent elopement.
A resident with traumatic brain injury, moderate cognitive impairment, wheelchair dependence, and documented wandering behaviors eloped from the facility after being able to exit through a door without an active alarm. Despite physician orders and a care plan requiring wander guard checks every shift, MAR/TAR review showed these checks were largely undocumented prior to the incident. Staff notes described frequent redirection needs, room-to-room wandering, and impulsive behavior, yet the resident was still able to leave the building and was later found in the parking lot. The State Agency determined this failure to supervise and to implement ordered wander guard monitoring constituted Immediate Jeopardy under F689 (Quality of Care).
A cognitively impaired resident with dementia and depression, who was usually independent with toileting, became involved in an altercation with a CNA while the CNA was assisting with cleaning a soiled bathroom. The resident became agitated, spit on the CNA, and struck the CNA in the face with a BM-soiled washcloth. In retaliation, the CNA held the resident’s hands and struck the resident in the face with an open hand, later describing the action as a slap or “smudging” the resident’s face. The CNA admitted to multiple staff and law enforcement that she had put her hands on and slapped the resident. Staff assessments noted the resident was visibly upset but without visible injuries, and the resident could not recall the incident due to severe cognitive impairment. Surveyors determined this constituted non-compliance with abuse regulations and cited the facility for failure to ensure freedom from physical abuse.
A resident with severe cognitive impairment, a history of falls, and documented need for a gait belt and walker during transfers was ambulated from the bathroom by a CNA without a gait belt in place. The CNA reported holding the resident’s pants while walking, during which the resident’s feet became twisted and she fell in her room. Facility documentation showed the resident had been assessed as requiring a gait belt, but gait belt use was not included in physician orders or the care plan and was instead communicated via door name tags. The resident sustained a left hip fracture requiring surgical repair and was later readmitted for rehab and strengthening.
A resident with Alzheimer’s disease and hypertension, treated with Benazepril and enrolled in PACE, had multiple significantly elevated BP readings over two consecutive days. Facility policy required prompt physician notification for significant changes in condition, and the care plan directed staff to contact PACE for medical needs. However, there was no documentation in nursing notes that the physician or PACE was notified, and the patient liaison and weekend supervisor reported not being informed. A CNA stated she reported the elevated BP to an RN, but the RN later indicated that if no progress note existed, the notification was not documented, resulting in a failure to notify the physician of the resident’s elevated blood pressures.
A resident with epilepsy, paranoid schizophrenia, and dementia did not receive 11 ordered doses of Lacosamide 100 mg, prescribed as 1.5 tablets PO BID for seizures, because the facility failed to obtain and administer the medication and did not develop a care plan addressing epilepsy, seizure risk, or seizure medications. Review of the MAR showed repeated omissions, and interviews revealed that although there was a protocol for handling missing medications—requiring nurses to call the pharmacy, notify the MD for alternatives, and check Omnicell—this process was not effectively followed or documented. The DON reported being unaware that there was no prescription for the medication, and the PCP stated she was never notified of the missed doses and that any missing medication should have been communicated to the NP and then to her by direct, immediate means.
Surveyors found that washer filters were heavily soiled with lint and debris on all observed machines, despite manufacturer instructions and a label on the equipment requiring daily cleaning. The Laundry Supervisor stated that laundry staff did not maintain the filters and that maintenance was responsible, while the Maintenance Supervisor reported the filters were typically cleaned three times per week and that no documentation was kept to verify cleaning in accordance with manufacturer guidelines.
A resident with multiple medical conditions and decreased ability to perform ADLs was found with two white tablets in a medication cup on the bedside table, which the resident identified as Imodium saved from a prior medication pass. Facility policy requires staff to remain with residents until oral medications are swallowed and prohibits leaving medications in a room without a self-administration order. Record review confirmed there was no such order for this resident. An LPN verified that medications had been left at the bedside contrary to policy, and the DON stated that nurses are not to leave medications at the bedside and must observe residents swallowing medications.
An LPN pre-poured medications for more than one resident and failed to follow required resident-identification and "five rights" checks, resulting in a resident with dementia and multiple comorbidities receiving another resident’s ordered regimen, including oxycodone 30 mg, multiple antihypertensives, an antiarrhythmic, and gabapentin, none of which were prescribed for her. After receiving the wrong medications mixed in pudding, the resident developed hypotension, bradycardia, somnolence, and hypoxia, with documented very low BP and HR, and was transferred to the hospital where she required IV fluids, naloxone, atropine, and vasopressor support and was diagnosed with drug-induced hypotension, accidental drug overdose, bradycardia, respiratory insufficiency, sepsis with acute hypoxic respiratory failure, and pneumonia. Surveyors found that this failure to adhere to the facility’s medication administration policy and to ensure residents were free from significant medication errors constituted non-compliance at F760, rising to Immediate Jeopardy.
The facility failed to report a serious medication error that led to a resident’s hospitalization to the Administrator and State Agency within the required two-hour timeframe. An LPN pre-pulled medications for more than one resident, became distracted, and administered another resident’s medications, including multiple cardiac and pain medications, to a resident with dementia, atrial fibrillation, dysphagia, and depression. The resident subsequently developed hypotension, bradycardia, and decreased respirations and was transferred to the hospital. Although the LPN notified supervisory nursing staff and the NP, the incident was not entered on the reportable incident log, the Administrator was not promptly informed, and the State Agency was not notified, in part because the ADON was unaware of the reporting requirement and the DON was on leave.
Failure to Supervise High-Risk Wanderer Resulting in Elopement
Penalty
Summary
The deficiency involves the facility’s failure to provide adequate supervision and prevent an elopement for a resident with known cognitive impairment and wandering behaviors. The resident had dementia with severe cognitive impairment, a BIMS score of 7/15, generalized muscle weakness, unsteadiness on feet, and abnormal gait and mobility. The admission MDS and care plan identified the resident as at risk for falls and elopement, with documented wandering throughout the facility and a recent elopement. An elopement risk observation completed shortly before the incident documented that the resident did not have safe decision-making capabilities. Nursing staff reported that the resident remained ambulatory with good strength and endurance, had impaired judgment and poor safety awareness, and required close supervision due to ongoing exit-seeking behaviors. On the day of the incident, staff last observed the resident in a safe environment ambulating in the facility between approximately 5:30 PM and 5:40 PM, which was described as baseline behavior. Around this same time frame, the alarm on a dining room/fire exit door near the dietary department sounded. Dietary staff responded, visually checked the area, reported not seeing anyone, re-engaged or disarmed the alarm, and returned to the kitchen. Multiple staff later acknowledged that it was difficult to hear the alarm in the kitchen and that they were unable to determine how long the alarm had been sounding before it was noticed. The facility’s elopement policy required immediate notification of all employees and a prompt, thorough search process when a resident was considered missing, but there is no indication that a facility-wide code or missing resident procedure was initiated at the time the door alarm sounded. Subsequently, between approximately 5:50 PM and 6:05 PM, the resident’s CNA noticed the resident was not in the room to receive a dinner tray and began looking for the resident, prompting a census head count. Staff were unable to locate the resident in the building, and a search was initiated. Around 6:08 PM to 6:39 PM, an employee leaving work by car believed they saw the resident near a nearby Dollar General store and called the facility. A nurse drove to the store but did not find the resident. During this period, the local police were notified by Dollar General about a suspicious person with a hospital bracelet. Police located the resident at a nearby intersection; the police report described the resident as delirious, disoriented, and unable to provide coherent responses. EMS was requested, and the resident was transported to a hospital emergency department. The facility later confirmed that the resident had eloped from the building and was found with a wander guard still in place, and staff, including the administrator and DON, were unable to state exactly how the resident exited the building, though they believed it may have been through the dining room door whose alarm had sounded earlier. Interviews with staff revealed additional gaps related to supervision and elopement procedures. One CNA assigned to 1:1 care for the resident stated it was her first day in that role and could not confirm how long the resident had been on 1:1 care. Another CNA, who had recently completed orientation, reported not receiving any in-service training related to elopements and stated that the survey interview was the first time she heard about the resident’s exit from the building. The LPN on duty reported that the resident had been on 30-minute checks due to wandering, last saw the resident around 5:25 PM–5:30 PM, and assumed the resident was doing usual laps in the facility. The DON and administrator both acknowledged that staff could not determine how long the door alarm had been sounding before it was heard and that staff responded by looking outside, not seeing anything, and shutting off the alarm. These actions and inactions, in the context of a known high-risk, cognitively impaired, exit-seeking resident, led to a successful elopement and formed the basis of the cited deficiency under 42 CFR 483.25 for failure to keep the environment free of accident hazards and provide adequate supervision.
Removal Plan
- Evaluate resident at emergency room; confirm no injuries.
- Initiate and continue 1:1 supervision for the resident.
- Assess each exit door to validate doors are working properly.
- Update the resident’s elopement risk assessment to reflect current status.
- Update the resident’s care plan and resident profile.
- Complete an elopement drill.
- Administrator will notify the charge nurse, Director of Nursing, and Social Service designee that a resident is missing as part of drill procedure.
- Director of Nursing/designee will announce Code [NAME] to signal the elopement drill procedure.
- Director of Nursing/designee will organize an immediate and thorough search of the center and surrounding grounds; complete the entire search process within 30 minutes.
- If search fails to locate resident within allotted time, Administrator/designee will place a mock telephone call to appropriate community agencies, resident's legal representative, and attending physician; staff will provide mock police with physical identifying information.
- Continue the search if resident not located, including having staff search surrounding streets by car for a 2 mile radius.
- When the volunteer resident is located, the charge nurse will complete a head-to-toe assessment.
- Social Services designee will assess the resident for emotional distress.
- Director of Nursing will notify appropriate community agencies, attending physician, and resident's legal representative.
- Facility Quality Assurance Committee will investigate the incident and implement interventions to prevent reoccurrences.
- When missing resident is found, make an announcement: Code [NAME] all clear.
- Update elopement risk assessments for all residents.
- Place residents identified as elopement risk in the elopement binder and update their care plans and profiles.
- Reeducate facility staff on the elopement policy and Abuse, Neglect & Misappropriation policy.
- Provide education to any staff not receiving this education prior to their next scheduled shift.
- Review new admission elopement risk assessments in Clinical Morning Meeting to validate accuracy and interventions if indicated.
- Review quarterly elopement risk assessments to validate accuracy and interventions if indicated.
- Maintenance Director/designee will inspect facility exit doors to validate doors are functioning properly.
- Administrator will round with the Maintenance Director validating doors are functioning properly.
- Hold an Ad Hoc QACPI.
- Notify the Medical Director of the incident and plan.
- Present results of audits in the QAPI Committee meeting for review and recommendations.
Failure to Monitor Wander Guard and Supervise Resident Resulting in Elopement
Penalty
Summary
The deficiency involves the facility’s failure to ensure adequate supervision and prevent a successful elopement for one resident identified as at risk for wandering and elopement. The resident was admitted with diagnoses including traumatic subdural hemorrhage, muscle weakness, difficulty in walking, and need for assistance with personal care. An admission MDS showed a BIMS score of 9/15, indicating moderate cognitive impairment, and documented that the resident used a wheelchair and required substantial assistance for most ADLs. The facility’s own policy defined wandering and elopement, required staff training on elopement prevention, and called for interventions and care plan documentation for residents at risk of elopement. Physician orders were in place directing staff to check the resident’s wander guard for effectiveness and function every shift beginning shortly after admission. However, review of the MAR/TAR for the period from admission through the date of elopement showed that this order was not consistently documented as completed. For the period 01/30/26–02/19/26, there was an order to check the wander guard every shift, but it was only signed once on the date of the elopement for the first shift. There was no documentation on the MAR/TAR for January related to checking the wander guard, despite the order being in effect. The resident’s care plan, initiated on admission and revised on 02/19/26, identified behavioral symptoms of wandering and elopement related to impaired cognition and impulsivity, and included an intervention to equip the resident with a wander guard upon admission for 48 hours and to check the device’s proper functioning every shift, but the documented implementation of these checks was lacking. In the days leading up to the elopement, progress notes documented that the resident needed frequent redirection due to wandering in and out of other residents’ rooms, and that staff discussed with the resident’s representative the possibility of obtaining a sitter because of these behaviors. Another note described the resident being found seated on a fall mat after getting out of bed to remove pictures from the wall and pack his bag, indicating ongoing impulsive and wandering behavior. On the night of the elopement, a CNA reported that the resident had been described as hard to redirect and constantly pacing the unit in his wheelchair. Later that night, the resident was found wandering in the parking lot and brought back inside by a CNA; the nurse documented that the door alarm was not going off at the time the resident was found outside. The resident’s representative later stated that he had been informed that the front door was not working properly and that the resident had a wander guard device that should have locked the door when he left, but the door did not function correctly, allowing the resident to exit the building. Based on these findings, surveyors determined that the facility failed to provide adequate supervision and accident prevention, resulting in a successful elopement and an Immediate Jeopardy determination at F689. The State Agency determined that the facility’s non-compliance with federal health and safety regulations caused or was likely to cause serious injury, harm, impairment, or death, and identified the Immediate Jeopardy as related to 42 CFR 483.25, Quality of Care. The Immediate Jeopardy was determined to have existed as of the date of the elopement. The survey findings emphasized the lack of documented adherence to physician orders and care plan interventions for checking the wander guard device, the presence of documented wandering and impulsive behaviors, and the fact that the resident was able to leave the building without triggering a door alarm. These combined actions and inactions led to the conclusion that the facility did not ensure the environment was free from accident hazards and did not provide adequate supervision to prevent the resident’s elopement.
Removal Plan
- Resident was immediately located and safely returned to the facility.
- Full nursing assessment completed by licensed nurse; no injuries noted.
- Physician/Medical Director and responsible party notified by administrator.
- Resident placed on increased monitoring immediately.
- Wandering/elopement risk reassessed.
- Care plan updated to include enhanced interventions.
- Wander guard applied and verified functioning.
- Staff education initiated by administrator.
- Incident reported per facility policy and state requirements.
- Facility conducted a 100% audit of all residents for elopement risk.
- Verified wander guard placement and function for all residents.
- Verified accuracy of assessments and care plans for all residents.
- Updated care plans to include individualized interventions such as secured unit placement/discharge plan and structured activities to reduce wandering.
- Conducted environmental safety checks.
- All exit doors secured and alarmed and verified by maintenance department weekly.
- Wander guard system tested by maintenance department weekly with a log.
- All staff education completed by DON/Administrator on policy/protocol for wandering and elopement and immediate response procedures if a resident is missing.
- Results reviewed in QWAPI meetings monthly for 3 months, with corrective actions implemented as needed.
Failure to Protect Cognitively Impaired Resident From Physical Abuse by CNA
Penalty
Summary
The deficiency involves a failure to protect a resident from physical abuse by a CNA. The facility’s abuse policy defines physical abuse as including hitting, slapping, and controlling behavior through corporal punishment. The resident involved was admitted with major depressive disorder and dementia with agitation, and a recent MDS showed a BIMS score of 7/15, indicating severe cognitive impairment. The resident was generally independent with toileting and transfers. On the day of the incident, the resident was on a locked dementia unit and had experienced bowel incontinence, leaving the bathroom soiled. A CNA entered the resident’s room to assist with cleaning the bathroom. During this interaction, the resident became agitated and combative, reportedly spitting on the CNA and striking the CNA in the face with a wet washcloth containing bowel movement. The CNA later reported that she responded by holding the resident’s hands above her head and then making contact with the resident’s face with an open hand, described as a slap or “smudging” the resident’s face. The CNA admitted to multiple staff, including the charge nurse, DON, Administrator, and Social Services, that she had put her hands on the resident and struck the resident in the face with an open hand in retaliation for the resident’s actions. A police report documented that the CNA admitted to assaulting the resident with an open-hand slap during a physical altercation. Staff who assessed the resident after the incident noted that the resident appeared visibly upset but had no visible injuries, and the resident was unable to recall the specific events due to severe cognitive impairment. The State Agency determined that the facility’s non-compliance with abuse regulations caused or was likely to cause serious harm and cited the facility under 42 CFR 483.12 for failure to ensure the resident was free from physical abuse.
Removal Plan
- Removed CNA3 from the resident care area after the incident.
- Interviewed CNA3 regarding the incident.
- Terminated CNA3 by the Administrator and DON.
- Notified law enforcement of the incident.
- Submitted a report to the Regional Ombudsman.
- Completed a nursing assessment and body audit of R1; no injuries found.
- Notified R1's family/responsible party of the incident.
- Monitored residents for psychosocial distress or changes by nursing staff and Social Services.
- Provided 1:1 re-education for staff working in skilled nursing on abuse and appropriate response/intervention and workplace fatigue.
- Conducted an investigation and determined there was no physical evidence of abuse.
- Social worker interviewed all residents on Unit 3 regarding abuse, whether any abuse had been witnessed/experienced, and whether residents felt safe.
- Social worker interviewed residents on other skilled units regarding abuse and whether residents felt safe.
- Arranged for MD and PA to evaluate R1; MD issued new medication orders and PA checked on the resident.
- Obtained family consent for a psychiatric evaluation.
- Social worker contacted the family and obtained updates; family visited and reported no changes in mood/behavior/psychosocial status.
- Social worker checked in on R1 and monitored for changes.
- Initiated in-house education for all staff working in Skilled Nursing on types/definitions of abuse, dementia with abuse prevention, de-escalation of behaviors, and how to appropriately avoid these situations.
- Re-educated staff on who the Abuse Coordinator is and how to notify the Abuse Coordinator of concerns.
- Reviewed the abuse policy with staff.
- Obtained statements from all staff who work in Skilled Nursing.
- Continued education ongoing.
- Nursing management (DON, ADON, Unit Managers) to conduct rounding and audits for signs of abuse.
- Held QAPI and updated it regarding this issue.
Failure to Use Required Gait Belt During Ambulation Resulting in Hip Fracture
Penalty
Summary
The facility failed to ensure a resident was free from accident hazards and received adequate supervision during ambulation, resulting in a fall and left hip fracture. The facility’s Fall Management Program policy included staff education and interventions to prevent unsafe transfers and ambulation. The resident had severe cognitive impairment, as evidenced by a BIMS score of 3/15, and used a walker and wheelchair. A Safe Resident Handling Data Collection form documented that a gait belt and walker were required for transfers with staff and that the resident continued to require use of a gait belt. The resident’s care plan included assistance with transfers and ambulation and provision of adaptive equipment, but there was no physician order for a gait belt, and gait belt use was not listed on the care plan. Instead, the Administrator stated that transfer methods, including gait belt use, were communicated via name tags on residents’ doors and that the resident had a history of tripping over her own feet and falling. On the day of the incident, the resident was being assisted by a CNA from the bathroom when the resident’s feet became twisted and she fell to the floor. The CNA reported she was holding the resident’s pants while walking her from the bathroom and acknowledged that the fall was her fault. Documentation indicated the resident fell in her room while being transferred/ambulated from the bathroom with the CNA present, wearing shoes at the time. The Administrator confirmed that the resident had been assessed for gait belt use and that the resident did not have a gait belt on when she fell. The Administrator stated that, in situations where a resident is already in motion without proper equipment, staff should hold the resident and call for help rather than continue ambulation. The resident sustained a subcapital femoral neck fracture of the left hip, required surgical repair at a hospital, and was later readmitted to the facility for rehabilitation and strengthening, with documentation noting she had been confined to a wheelchair prior to the fall and was unlikely to progress beyond her previous level of activity.
Failure to Notify Physician of Resident’s Elevated Blood Pressures
Penalty
Summary
The deficiency involves the facility’s failure to notify a resident’s physician of significantly elevated blood pressures as required by facility policy. The facility’s policy on Change in a Resident’s Condition or Status, revised February 2021, states that the nurse will promptly notify the attending or on-call physician when there is a significant change in the resident’s physical condition, defined as a major decline or improvement that will not normally resolve without intervention. The resident was admitted with diagnoses including Alzheimer’s disease, essential hypertension, and hypothyroidism, and had an active order for Benazepril 5 mg daily for hypertension with instructions to hold the medication if systolic blood pressure (SBP) was less than 110. The admission MDS showed the resident was unable to complete the BIMS interview and had an active diagnosis of hypertension. Blood pressure records showed multiple elevated readings, including 172/102 and 172/101 on one day and 171/119 on the following day. Review of the nurse’s notes revealed no documentation that the physician or PACE program was notified of these elevated blood pressures. The care plan indicated the resident was a PACE participant and directed staff to contact PACE for any medical needs. During interviews, the UM stated all medication orders came from PACE, and the DON acknowledged that 171/119 was an elevated blood pressure and that a call should have been made to the on-call PACE medical director, with family also to be notified of the change in condition. The patient liaison and weekend supervisor both reported not being informed of the elevated blood pressures, and CNA staff reported notifying an RN of the elevated readings but was unsure what occurred afterward. The RN stated she did not recall the patient but indicated that if there was no progress note, the notification would not have been documented anywhere else.
Failure to Obtain and Administer Ordered Seizure Medication
Penalty
Summary
The facility failed to obtain and administer Lacosamide, an ordered seizure medication, for one resident, resulting in 11 missed doses over the period from 1/7 to 1/13. The resident was admitted with diagnoses including epilepsy, paranoid schizophrenia, and dementia. Review of the care plan showed no care plan addressing epilepsy, seizure risk, or seizure medications. Review of the MAR for 1/7/26 through 1/14/26 showed that the resident did not receive Lacosamide 100 mg, ordered as 1.5 tablets by mouth twice daily for seizures, for a total of 11 missed doses. The facility’s policy on Adverse Consequences and Medication Errors defined a medication error to include omissions when a drug is ordered but not administered. During interviews, an LPN stated that if a progress note about Lacosamide not being given was scratched out, it meant the medication was administered, and that when waiting for a medication, the nurse keeps a running list and calls the pharmacy for status updates. The Staff Development Coordinator reported that the protocol for missing medications requires nurses to call the pharmacy and document the call, notify the MD for alternatives, and check the Omnicell if the medication is not a narcotic. The DON stated that on admission, floor nurses should send all prescriptions to the pharmacy and, if a prescription is missing, contact onsite/on-call providers to obtain one so the pharmacy can send the medication stat, and reported being unaware that there was no prescription for Lacosamide. The resident’s PCP stated she had no memory of being notified about any missed Lacosamide doses and explained that the NP should be notified first and work with the pharmacy, and if issues persist, the PCP should be contacted; she also stated that missing medication should be communicated immediately by direct means, not by a note left in a book.
Failure to Maintain Washer Filters per Manufacturer Instructions
Penalty
Summary
Surveyors identified a deficiency in the facility’s infection prevention and control program related to the maintenance of laundry equipment. Review of the Alliance Laundry Systems washer manufacturer guidelines showed that, as part of end-of-day maintenance, the AC invert drive filter was to be cleaned by removing the external plastic cover, taking out the foam filter, and washing it with warm water and allowing it to air dry, or by vacuuming the filter. During an observation of the laundry area, the filter located on the front of the washing machine was found to be heavily soiled with lint and debris, despite a metal manufacturer label directly beneath the filter stating, "Clean Daily." Three of three washing machines observed had this issue. In an interview conducted at the time of the observation, the Laundry Supervisor acknowledged the condition of the filter and stated that laundry personnel did not maintain the filter, indicating that maintenance staff were responsible for cleaning it. In a subsequent interview, the Maintenance Supervisor reported that maintenance staff usually cleaned the filter about three times a week on Monday, Wednesday, and Friday, rather than daily as directed by the manufacturer. The Maintenance Supervisor also stated there was no log or record maintained to verify that the filter was cleaned as required.
Medications Left at Bedside Without Self-Administration Order
Penalty
Summary
The facility failed to ensure the resident environment remained free of accident hazards when medications were left at the bedside for one resident. The facility’s “Oral Medication Administration Procedure” policy states that staff must administer oral medications in an organized and safe manner, remain with the resident while the medication is swallowed, and never leave medication in a resident’s room without an order for self-administration. Review of the resident’s orders showed there was no order for self-administration of medication. The resident involved had diagnoses including post hemorrhagic anemia, gastrointestinal hemorrhage, irritable bowel syndrome, and osteoarthritis, and had a BIMS score of 15/15, indicating no cognitive impairment. The baseline care plan documented decreased ability to perform ADLs/self-care related to debility/generalized weakness. During observation, two white tablets were found in a medication cup on the resident’s bedside table. An LPN confirmed the medications should not have been left in the room and that the resident did not have an order to self-administer. The resident stated that a nurse had brought the medications the previous night and that she was saving them to use when needed, identifying them as Imodium. The DON stated that nurses are not to leave medications at the bedside and should remain with the resident to ensure medications are swallowed safely, and that anyone could take medications left at the bedside.
Significant Medication Error When Wrong Resident Received Another Resident’s Medications
Penalty
Summary
The deficiency involves a failure to ensure that a resident was free from significant medication errors when an LPN administered another resident's medications. Facility policy required that medications be administered safely and as prescribed, including verifying the resident's identity before administration using methods such as checking an identification band, reviewing a photograph on the medical record, and, if necessary, confirming identity with other staff. The policy also required the person administering medications to check the label three times to verify the right resident, medication, dosage, time, and route, and prohibited administering medications ordered for one resident to another. Despite these requirements, the LPN pre-poured medications for more than one resident at a time and did not correctly verify the resident's identity before administration. The resident who received the wrong medications, identified as R2, had been admitted with diagnoses including cognitive communication deficit, dementia with mild anxiety, atrial fibrillation, dysphagia, and major depressive disorder. Another resident, identified as R3, had diagnoses including heart failure, high blood pressure, chronic pain syndrome, and lumbar spondylosis, and had active orders for multiple medications: oxycodone 30 mg three times daily, amlodipine 5 mg (two tablets once daily), losartan 50 mg twice daily, dofetilide 250 mcg twice daily, gabapentin 600 mg four times daily, and metoprolol 50 mg once daily. R2 did not have physician orders for these medications. On the morning of the incident, the LPN labeled a medication cup with a resident's name, poured medications into the cup, mixed whole pills in pudding, and administered them to R2 in her room. The LPN later discovered that R2's medication cup was still on the cart and realized that the medications given to R2 were actually those prescribed for R3. Following the administration error, staff documented that R2 had received oxycodone 30 mg, amlodipine 5 mg, losartan 50 mg, dofetilide 250 mcg (also documented once as 520 mcg), gabapentin 600 mg, and metoprolol 50 mg, none of which were ordered for her. Progress notes and vital sign records showed that R2 subsequently experienced low blood pressure and slow heart rate, with multiple blood pressure readings in the 70s and 80s systolic and 40s diastolic, and heart rates in the 40s and 50s. A nurse practitioner assessed R2 shortly after the error and initially noted no acute distress, but within an hour R2 became symptomatic. Later documentation indicated that R2 was transferred to the hospital, where she was evaluated for somnolence, hypotension, bradycardia, and hypoxia after receiving the incorrect medications. Hospital records described that she required interventions including IV fluids, naloxone, atropine, and vasoactive medications due to persistent hypotension over several days, and she was diagnosed with hypotension due to drugs, drug overdose (accidental or unintentional), confusion caused by a drug, bradycardia, respiratory insufficiency, sepsis with acute hypoxic respiratory failure, and pneumonia. The state survey agency determined that the facility's non-compliance with pharmacy services requirements caused or was likely to cause serious injury, harm, impairment, or death, and cited the facility at F760.
Removal Plan
- The Administrator notified the Medical Director of the Immediate Jeopardy.
- R2 was assessed by the Nurse Practitioner, and new orders were written for vital signs every 30 minutes and Midodrine stat.
- R2 was sent to the emergency department for a higher level of care.
- The Assistant Director of Nursing began the investigation into the medication error.
- The Assistant Director of Nursing counseled LPN1 related to the medication error and failure to follow the five rights of medication pass, including prepulling medication that resulted in the medication error; the licensed nurse was placed on a process improvement plan.
- The Assistant Director of Nursing provided 1:1 education with LPN1 related to types of medication errors, causes, and prevention.
- The Assistant Director of Nursing began a medication pass in-service related to the 5 rights of medication administration.
- The Assistant Director of Nursing or designee began education with the licensed nurses on the 5 rights of medication pass and medication administration.
- The Assistant Director of Nursing or designee began education on the medication administration policy to include how to verify the medications are correct for all licensed nurses on or before their next scheduled shift.
- The Assistant Director of Nursing or designee began competency checks on medication pass on all licensed nurses.
- The Administrator, the Director of Nursing, and the Assistant Director were re-educated on Medication Pass, including medication errors, by the Regional Assistant Director of Clinical Services.
- The Director of Nursing completed a review of hospitalizations to determine if any were related to medication error.
- The Director of Nursing completed a medication error review to ensure proper documentation, appropriate corrective action, and reporting compliance.
- Nurse management will randomly select each nurse daily to observe medication passes for 7 days, then weekly for 4 weeks, then monthly for 2 months.
- The nurse involved in the deficiency will complete medication pass competency daily for 7 days, weekly for 4 weeks, monthly for 2 months, and quarterly for 2.
Failure to Report Serious Medication Error Resulting in Resident Hospitalization
Penalty
Summary
The facility failed to timely report a significant medication error that resulted in serious bodily injury to the Administrator and the State Agency within two hours, as required by its own abuse, neglect, exploitation, and misappropriation reporting policy. The policy, last revised in September 2022, states that suspicions of abuse, neglect, exploitation, misappropriation, or injury of unknown source must be reported immediately to the Administrator and appropriate authorities, defining "immediately" as within two hours for allegations involving abuse or resulting in serious bodily injury. Despite this, the medication error involving Resident 2, which led to hospitalization, was not entered on the facility’s reportable incident log and was not reported to the State Agency or Administrator as required. Resident 2 was admitted with diagnoses including cognitive communication deficit, dementia with mild anxiety, atrial fibrillation, dysphagia, and major depressive disorder. On the morning of 12/04/25, LPN1 pre-pulled medications for more than one resident at a time and prepared medications for Resident 2 and Resident 3. When Resident 3 requested pain medication, LPN1 retrieved oxycodone for Resident 3 but then became distracted and administered Resident 3’s medications to Resident 2 instead. Witness statements from the Unit Manager and ADON documented that Resident 2 received multiple medications not prescribed for them, including oxycodone 30 mg, amlodipine 5 mg, losartan 50 mg, dofetilide, gabapentin 600 mg, and metoprolol 50 mg. Progress notes show that Resident 2’s blood pressure remained low despite ordered midodrine and fluids, with documented hypotension, bradycardia, and decreased respirations, and the resident was ultimately transferred to the hospital for further evaluation. Following the error, LPN1 reported the incident to her supervisor, and the ADON and NP were notified; however, the Administrator and State Agency were not notified as required by policy. The DON, who was on maternity leave at the time, later stated that the incident should have been reported to the State Agency but confirmed that no report was submitted and that the ADON was unaware the incident needed to be reported. The ADON stated she was unsure if the Administrator had been notified and acknowledged she did not know she was required to report the incident to the State Agency. The Facility Administrator reported that he only became aware of the medication error recently, after speaking with another resident, and confirmed that no report had been sent to the State Agency and that he had not been informed of the incident when it occurred.
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