Average — CMS composite of the measures below.
Past the typical resurvey interval — a standard survey could occur at any time
Estimate from public CMS data, current as of July 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at East Haven Nursing & Rehabilitation Center during CMS and state inspections, most recent first.
The facility failed to maintain an effective pest control program, leading to cockroach and rodent sightings in all resident units. Residents and staff reported frequent pest sightings, particularly at night, despite weekly visits from a pest control company and additional measures by the facility. The Director of Operations and Administrator acknowledged the issue, attributing it to nearby construction activities.
The facility failed to ensure residents received mail promptly on weekends, as social workers responsible for mail delivery did not work on Saturdays. Mail delivered on Saturdays was held until Monday, contrary to the facility's policy requiring delivery within 24 hours. This deficiency affected several residents, as confirmed by interviews with staff and residents.
The facility failed to serve posted menu items and honor food preferences for three residents, leading to discrepancies between meal tickets and food served. Residents were not notified of menu substitutions, and staff interviews revealed issues with food ordering and supply. This deficiency affected residents with various medical conditions, including Diabetes Mellitus and Heart Failure.
The facility failed to ensure that the Binding Arbitration Agreement allowed residents the right to rescind within 30 days, affecting three residents. The Director of Admissions verbally informed residents of this right, but it was not documented in the agreements. The Administrator acknowledged the issue and stated revisions were in progress.
The facility's Binding Arbitration Agreement failed to ensure the selection of a neutral arbitrator and a convenient venue for arbitration, affecting three residents. The agreement defaulted to New York County if a venue was not mutually agreed upon, and the facility could not ensure the neutrality of the arbitrator it selected. The Administrator acknowledged the non-compliance and stated that revisions were in progress.
A resident's room was found with chipped walls, a broken dresser, a stained ceiling, and peeling bathtub tape, violating the facility's policies for a safe and homelike environment. The maintenance records lacked documentation of these issues, and the Maintenance Director was unaware of them, while the Administrator was only recently informed.
The facility failed to provide meals at safe and appetizing temperatures, as observed during a survey. Residents reported that meals were often cold and unappetizing. Test trays showed that food temperatures were below required standards. The Food Service Director cited supply issues and improper preparation, while the Director for Dietary Services mentioned cold elevators as contributing factors. The Administrator was unaware of food-related complaints.
The facility failed to provide quarterly financial statements to two residents, as required by policy. One resident with intact cognition and another with moderate cognitive impairment reported not consistently receiving their statements. Facility records showed inconsistencies in the distribution of these statements, and staff interviews revealed a lack of clarity in the process.
The facility failed to properly clean and sanitize a meat slicer, as observed during a survey. A dietary aide used only a spray sanitizer and a towel, without soap or water, contrary to facility policy and manufacturer instructions. The aide avoided water due to concerns about the slicer's electric components, but the Director for Dietary Services stated that soap and water should be used unless the slicer is plugged in.
The facility did not ensure the Infection Preventionist was part of the QAA committee or attended meetings, as required by their QAPI Plan. The Infection Preventionist, employed part-time, was not scheduled to work on meeting days, leading to their absence from all meetings between February 2024 and January 2025. The Director of Nursing and Administrator confirmed the Infection Preventionist's non-attendance.
Pest Control Deficiency in LTC Facility
Penalty
Summary
The facility failed to maintain an effective pest control program, resulting in the presence of cockroaches and rodents in all four resident units. Multiple residents reported sightings of cockroaches and mice, particularly during nighttime hours. The facility's pest control service records corroborated these reports, documenting numerous pest sightings across the units, including cockroaches and mice. Observations during the survey confirmed the presence of cockroaches in the hallways and resident rooms, and staff interviews revealed awareness of the ongoing pest issues. Despite the facility's policy to maintain a pest-free environment and the use of a contracted pest control company for weekly services, the measures in place were insufficient to prevent pest sightings. The facility employed additional pest control tactics, such as glue traps and sprays, but these efforts did not eliminate the problem. The Director of Operations and the Administrator acknowledged the pest issues, attributing the increase in sightings to nearby construction activities, yet the facility continued to experience pest infestations.
Failure to Deliver Mail Promptly on Weekends
Penalty
Summary
The facility failed to ensure that residents had the right to send and promptly receive mail, as required by their policy. This deficiency was identified during a Recertification Survey, where it was observed that the facility did not have a procedure in place for residents to send and receive mail on Saturdays. Nine residents reported during a Resident Council Meeting that they did not receive mail on Saturdays because the social workers responsible for mail delivery did not work on weekends. This was corroborated by interviews with Social Worker #2, the Receptionist, and the Director of Social Services, who confirmed that mail delivered on Saturdays was held until Monday for distribution. The facility's policy, last reviewed in June 2024, stated that residents should receive mail within 24 hours of delivery by the postal service. However, due to the absence of social workers on weekends, mail was left in the Business Office until the following Monday. The Administrator was unable to provide an explanation for this delay, which resulted in residents not receiving their mail within the stipulated timeframe. This failure to adhere to the facility's policy and ensure residents' rights to promptly receive mail was a clear deficiency identified by the surveyors.
Failure to Serve Posted Menu Items and Honor Food Preferences
Penalty
Summary
The facility failed to ensure that posted menu items were served, that residents were notified of menu substitutions, and that individual food preferences were honored. This deficiency was observed in three residents during the recertification survey. Specifically, residents were not served the items listed on their meal tray tickets, and there was no notification of menu changes. The facility's policies on menu planning, food preferences, and menu substitutions were not adhered to, leading to discrepancies between the meal tickets and the food served. Resident #129, who has diagnoses including Diabetes Mellitus and Hyperlipidemia, reported dissatisfaction with the food, stating that they sometimes go days without eating. Observations revealed that the resident's meal tickets, which specified no fish, no pasta, no meat, and a preference for salad, were not followed. The resident frequently did not receive the salad or other items listed on their meal tickets. Despite the resident's complaints and a dietary progress note indicating updated food preferences, the issues persisted. Resident #96, with diagnoses of Heart Failure and Dementia, also experienced discrepancies between the meal tickets and the food served. The meal tickets did not match the posted menu items, and there were no posted menu substitutions. Similarly, Resident #79, with diagnoses including Diabetes Mellitus and Hypertension, was not notified of menu changes and did not receive the items listed on the weekly menu. Interviews with staff revealed issues with food ordering and supply, contributing to the failure to serve the correct menu items.
Non-compliance in Binding Arbitration Agreement
Penalty
Summary
During a Recertification Survey, it was found that the facility failed to ensure that the Binding Arbitration Agreement provided residents and/or their designated representatives the right to rescind the agreement within 30 calendar days of signing. This deficiency was identified in three residents out of a sample of 38. The facility's policy, effective from October 2024, required that the arbitration agreement explicitly grant this right, but the agreements signed by the residents did not include this provision. The Director of Admissions confirmed that while they verbally informed residents of the 30-day rescission period, it was not documented in the agreements. The Administrator acknowledged the non-compliance of the current Binding Arbitration Agreement and stated that revisions were underway to include the rescission right. However, the facility continued to use the non-compliant agreement until the revised version was ready. This oversight was in violation of the facility's policy and the regulatory requirement under 10 NYCRR 415.30, which mandates that residents be informed of their rights regarding arbitration agreements.
Non-compliance in Binding Arbitration Agreement
Penalty
Summary
The facility failed to ensure that the Binding Arbitration Agreement provided for the selection of a neutral arbitrator agreed upon by both parties and a venue that is convenient to both parties. This deficiency was identified during a recertification survey conducted from February 18, 2025, to February 25, 2025, affecting three residents out of a sample of 38. The facility's policy on arbitration agreements, effective from October 17, 2024, required that the agreement specifically provide for these selections. However, the agreements signed by the residents did not document evidence of such provisions. Instead, the agreements stipulated that all arbitrations would take place in New York County, New York, unless otherwise agreed, and that a panel of three arbitrators would be appointed, with each party selecting one arbitrator and those two selecting a third. Interviews with the Director of Admissions and the Administrator revealed further issues. The Director of Admissions explained that they were responsible for explaining the arbitration agreement to residents and their representatives, but acknowledged that the agreement defaulted to New York County if a venue could not be mutually agreed upon. Additionally, the Director could not explain how the arbitrator selected by the facility would remain neutral. The Administrator admitted that the current Binding Arbitration Agreement was non-compliant and stated that revisions were underway to address these issues, although the facility continued to use the existing agreement in the meantime.
Failure to Maintain Safe and Comfortable Environment
Penalty
Summary
The facility failed to maintain a safe, clean, and comfortable environment for its residents, as evidenced by the conditions observed in one of the units. Specifically, room [ROOM NUMBER]P was found to have multiple deficiencies, including chipped and broken wall surfaces, a partially detached top dresser, a stained ceiling tile above the bathtub, and peeling non-slip tape in the bathtub. These issues were identified during observations on two separate occasions, and the resident occupying the room expressed extreme dissatisfaction with the room's condition. The facility's maintenance records did not document any requests for repairs related to these issues, except for a television problem. The Maintenance Director acknowledged awareness of recurring wall damage due to the bed hitting the wall but was unaware of the other issues in the room. The Administrator was only recently informed of the problems in room [ROOM NUMBER]P. The facility's policies on maintaining a homelike environment and ensuring a hazard-free facility were not adhered to, leading to the deficiency.
Deficiency in Food Temperature and Palatability
Penalty
Summary
The facility failed to provide food and drink that were palatable and at a safe and appetizing temperature, as observed during the Recertification and Complaint Survey. The deficiency was noted on Unit 4, where food served during lunch was found to have suboptimal temperatures and was not appetizing or palatable. The facility's policy requires hot foods to be maintained at 140 degrees Fahrenheit or above and cold foods at 41 degrees Fahrenheit or below. However, during dining observations, several residents reported that their meals were often served cold and unappetizing. Test trays conducted on Unit 4 revealed that the temperatures of various meal components were below the required standards, with hot foods ranging from 90 to 130 degrees Fahrenheit and cold foods not meeting the necessary cold temperature. Interviews with the Food Service Director and the Director for Dietary Services highlighted issues contributing to the deficiency. The Food Service Director acknowledged that food should be served at 135 degrees Fahrenheit or above for hot foods and cited food supply issues and improper preparation as reasons for the suboptimal meal quality. The Director for Dietary Services mentioned that the cold temperature of the elevators during winter could be a factor in the food arriving cold. Despite these issues, the facility's Administrator was unaware of any food-related complaints. The deficiency was cited under 10 NYCRR 415.14(d)(1)(2).
Failure to Provide Quarterly Financial Statements to Residents
Penalty
Summary
The facility failed to ensure that residents or their representatives received personal funds account statements on a quarterly basis, as required by their policy. This deficiency was identified during a recertification survey, where it was found that two residents did not consistently receive their quarterly financial statements. Resident #79, who has intact cognition and was admitted with diagnoses including Diabetes Mellitus, Hyperlipidemia, and Hypertension, reported not having seen their account balance in a long time. The facility's records showed that the first and second quarter statements for 2024 were distributed together, and there was no documentation of when the third and fourth quarter statements were provided. The Social Worker and Director of Social Services were unable to confirm consistent distribution of these statements. Similarly, Resident #37, who has moderate cognitive impairment and was admitted with Chronic Respiratory Disorder and Cerebellar Stroke Syndrome, also reported not consistently receiving banking statements. The facility's records indicated that Resident #37 signed for the third and fourth quarter statements, but there was no documented date of receipt. Interviews with the Social Worker and Director of Social Services revealed a lack of clarity and consistency in the process of distributing these statements, contributing to the deficiency.
Improper Cleaning of Meat Slicer
Penalty
Summary
The facility failed to ensure that food service equipment, specifically a meat slicer, was properly cleaned and sanitized according to professional standards and facility policies. During the Recertification Survey, it was observed that Dietary Aide #1 did not use soap or detergent while cleaning the meat slicer. Instead, the aide used a spray sanitizer and a disposable towel to wipe down the slicer, including the blade and other parts, without using water. This practice was contrary to the facility's policy and the manufacturer's instructions, which require the use of soap and water for cleaning and sanitizing the slicer. The Dietary Aide stated that they avoided using water on the slicer due to concerns about its electric components. However, the Director for Dietary Services clarified that all dietary personnel are instructed to use soap and water on the slicer, except when it is plugged in. The facility's policy also mandates that removable parts of the slicer should be run through the dishwasher. The failure to adhere to these cleaning procedures was identified as a deficiency during the survey.
Infection Preventionist Absence from QAA Meetings
Penalty
Summary
The facility failed to ensure that the Infection Preventionist was a member of the Quality Assessment and Assurance (QAA) committee and did not report to the committee on the Infection Prevention and Control Program regularly. The facility's 2024 Quality Assurance and Performance Improvement (QAPI) Plan, effective December 2024, required the Infection Prevention and Control Officer to be part of the QAA committee. However, the document dated February 18, 2025, did not list the Infection Preventionist as a committee member. Attendance records from meetings held between February 2024 and January 2025 showed no evidence of the Infection Preventionist's participation. Interviews conducted during the survey revealed that the Infection Preventionist was employed part-time and was not scheduled to work on the days when QAPI meetings were held. The Director of Nursing Services confirmed that the Infection Preventionist did not attend these meetings, and the Administrator acknowledged that the Infection Preventionist should have been attending them. Multiple attempts to interview the Infection Preventionist during the survey were unsuccessful.
What surveyors are citing around you — mapped
All 10 risk areas, ranked with evidence
Repeat citations, what's rising near you, and quality measures — ranked so department heads know exactly where to look first.
Illustrative
What surveyors actually found near you
We read the 1,538 citations issued within 25 miles in the last 12 months — including the 21 immediate-jeopardy cases — and tell you exactly what happened, in plain English, matched to your record.
Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
Illustrative
A prioritized, do-first checklist
Every risk area becomes concrete audit steps drawn from real citations at facilities like yours — run them this week, before your window opens.
Illustrative
Risk indicators are statistical estimates from public CMS data — not predictions, findings, or compliance advice.
Nursing homes near Bronx
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Eastchester Rehabilitation And Health Care Center | 0.4 mi | ★★★★★ | 4 | 0 |
| Morris Park Rehabilitation And Nursing Center | 0.5 mi | ★★★★★ | 5 | 1 |
| Gold Crest Care Center | 0.5 mi | ★★★★★ | 0 | 0 |
| Pelham Parkway Nursing Care & Rehab Facility L L C | 0.7 mi | ★★★★★ | 9 | 0 |
| Kings Harbor Multicare Cente | 0.7 mi | ★★★★★ | 4 | 0 |
Every risk area ranked, a do-first checklist, and your local survey patterns
Built specifically for East Haven Nursing & Rehabilitation Center.
100% money-back within 48 hours.
Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release July 2026) and official state health department websites.