Above average — CMS composite of the measures below.
Past the typical resurvey interval — a standard survey could occur at any time
Estimate from public CMS data, current as of July 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Aliya Of Palatine during CMS and state inspections, most recent first.
A resident with multiple chronic conditions reported that milk, a planned menu item at breakfast and dinner, was unavailable for two days, and several CNAs confirmed that milk was not served during those shifts. The RD stated she was unaware of any milk shortage and had not approved substitutions, although facility policy requires documented, RD-approved substitutions when items cannot be procured. The Dietary Manager reported that a milk delivery failed due to a billing issue and that the facility lacked milk on two days until some was later purchased, yet the substitution log showed no entries for those days. The Administrator acknowledged authorizing a supermarket milk purchase but could not explain why residents did not receive milk and also reported no accessible policy on menu changes or substitutions.
The facility failed to conduct timely background checks for a CNA, V11, who had been employed since March 2024. The necessary checks, including sex offender and criminal history searches, were only completed after a surveyor's inquiry. The administration admitted to not having a formal background check policy and initially relied on state regulations without clear understanding. This oversight potentially affects 61 residents.
The facility failed to follow food safety and hygiene protocols, affecting 61 residents. Surveyors observed expired and improperly labeled food items, and staff not using PPE correctly. The Dietary Manager was seen serving food without gloves, not performing hand hygiene, and not wearing proper hair restraints. The Infection Preventionist and DON stated expectations for proper hand hygiene and hair restraint use, which were not met.
Failure to Follow Menu and Provide Documented Substitutions When Milk Was Unavailable
Penalty
Summary
The deficiency involves the facility’s failure to follow the written menu and to provide and document nutritionally equivalent substitutions when milk, a planned menu item, was unavailable. A cognitively intact resident with cirrhosis of the liver with ascites, hepatitis, hypertension, and hyponatremia reported that the facility did not have milk for two days and that milk was only obtained later from a local supermarket, initially only 2% milk. Multiple CNAs confirmed that on two consecutive days on day shift, and one of those days on PM shift, milk was not available to be served to residents. Observations on a later date showed that residents requested milk with their meals per their preferences. The facility’s own policy states that menus are to be followed as written and that when an item cannot be procured, the Dietary Manager or Registered Dietitian (RD) must document substitutions, with the RD approving them on a substitution form. The RD stated that she was not aware of any milk shortage, had not made any substitutions, and indicated that if she had known, she would have ordered yogurt or cottage cheese as substitutes for milk to ensure proper calcium intake. The Dietary Manager reported that a milk order had been placed but that the delivery did not arrive because the bill was not processed on time, and that the facility did not have milk on two specific days until milk arrived later in the afternoon on the second day; someone went out to purchase milk for that second day. Review of the food substitution log for January showed no documented substitutions for the missing milk on those two days, despite milk being a planned item at breakfast and dinner. The Administrator acknowledged authorizing the purchase of milk at a local supermarket and could not explain why residents did not receive milk for two days. The Administrator also stated there was no policy on menu changes or substitutions available, and the Dietary Manager, who had only been at the facility for a month, was unable to provide or explain facility policies related to menu changes and ordering supplies when items are not received.
Failure to Conduct Timely Background Checks for CNA
Penalty
Summary
The facility failed to adhere to its policy on conducting background checks for one of its employees, a Certified Nursing Assistant (CNA), identified as V11. This oversight was discovered during a review of background checks for ten employees. The Human Resources representative, V3, admitted to not having completed the necessary background checks for V11, who had been employed since March 18, 2024. The missing checks included the Illinois Sex Offender Registry, Department of Corrections (DOC) sex offender and inmate searches, DOC wanted fugitive report, National Sex Offender report, and the Office of Inspector General (OIG) report. These checks were only completed on July 16, 2024, after the surveyor's inquiry. The facility's administration, including the current Administrator (V1) and the former Administrator/Administrator trainer (V5), acknowledged the lack of a formal background check policy, relying instead on state regulations. However, they were initially unsure of the specific regulations they were following. The Administrator later provided a link to the Health Care Worker Background Check Act, which outlines the requirements for fingerprint-based criminal history record checks and other internet searches to be conducted prior to employment. This lapse in procedure has the potential to impact the 61 residents currently residing in the facility.
Food Safety and Hygiene Deficiencies
Penalty
Summary
The facility failed to adhere to its policies and procedures for food safety and hygiene, affecting 61 residents who receive oral nutrition from the facility's kitchen. Observations by the surveyor revealed several deficiencies, including the presence of expired food items such as two-pound bags of toasted oats cereal and loaves of sliced wheat bread, some of which were molded and soggy. Additionally, opened bags of shredded lettuce were found to be brown and wilted without proper labeling or dating. The Dietary Manager acknowledged the lack of proper labeling and the need for staff to check and dispose of expired food items. Further observations highlighted improper use of personal protective equipment (PPE) by staff, specifically the Dietary Manager, who was seen serving food without wearing gloves and failing to perform hand hygiene when changing gloves. The manager was also observed touching her eyeglasses and then handling food and clean plates without washing her hands. Additionally, the manager did not wear a proper hair restraint, leaving hair exposed while serving food. The Infection Preventionist and Director of Nursing both stated expectations for staff to follow hand hygiene protocols and wear hair restraints, which were not met during the surveyor's observations.
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Illustrative
What surveyors actually found near you
We read the 1,325 citations issued within 25 miles in the last 12 months — including the 26 immediate-jeopardy cases — and tell you exactly what happened, in plain English, matched to your record.
Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
Illustrative
A prioritized, do-first checklist
Every risk area becomes concrete audit steps drawn from real citations at facilities like yours — run them this week, before your window opens.
Illustrative
Risk indicators are statistical estimates from public CMS data — not predictions, findings, or compliance advice.
Nursing homes near Palatine
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Little Sisters Of The Poor Of Palatine | 0.9 mi | ★★★★★ | 0 | 0 |
| Pearl Of Rolling Meadows,the | 1.8 mi | ★★★★★ | 5 | 0 |
| Inverness Rehab | 2.5 mi | ★★★★★ | 41 | 0 |
| Lutheran Home For The Aged | 2.8 mi | ★★★★★ | 23 | 0 |
| New Summit Rehabilitation And Healthcare | 3.4 mi | ★★★★★ | 0 | 0 |
Every risk area ranked, a do-first checklist, and your local survey patterns
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release July 2026) and official state health department websites.