Above average — CMS composite of the measures below.
The next survey window likely opens around March 2027
Estimate from public CMS data, current as of June 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Community Care On Palm during CMS and state inspections, most recent first.
Surveyors found multiple food safety deficiencies, including a cook preparing food without a beard restraint and a dietary aide with hair exposed outside a hairnet, contrary to facility policy requiring full hair coverage. The kitchen stove and oven had thick accumulations of grease, dark deposits, and sticky dust and oil residue on interior and exterior surfaces, indicating inadequate cleaning and sanitization. An opened bag of brown sugar was also found unsealed, unlabeled, and undated, despite facility policy requiring all food items to be labeled with the product name and use-by or discard date.
Surveyors found that the facility did not obtain or properly document informed consent for psychotropic medications for multiple residents. Several residents with depression, anxiety, bipolar disorder, and schizophrenia were receiving drugs such as sertraline, lorazepam, divalproex, trazodone, risperidone, escitalopram, lithium, chlorpromazine, haloperidol (including long-acting injectable), and Zyprexa without evidence that informed consent was obtained before initiation or dose changes. In some cases, consent forms were completed only after psychotropic medications had already been ordered and administered, and in others, no consent documentation existed at all, despite facility policies requiring informed consent prior to starting or increasing psychotropic therapy.
Surveyors identified a medication error rate of 17.14% during observed med passes, with multiple instances of nurses not following prescriber orders. One resident received only half the ordered dose of divalproex and in capsule form instead of the prescribed delayed-release tablet, while another was given gabapentin in capsule form instead of the ordered tablet. A G-tube resident was given ferrous sulfate instead of ordered iron glycinate, did not receive ordered docusate, and had eight medications administered via G-tube without required water flushes between each medication. Another resident did not receive a scheduled dose of quetiapine during the afternoon med pass. The report notes these failures resulted in medications not being administered according to physician orders and created potential for reduced therapeutic effect and G-tube blockage.
A resident with a history of cerebral infarction, schizophrenia, and depression was observed seated in a wheelchair during a lunch meal while a CNA stood over her and fed her with a spoon, contrary to facility policy requiring staff to sit at the resident’s eye level. The CNA later acknowledged she was expected to obtain a chair and sit beside the resident for comfort, and the DSD confirmed that staff are required to position themselves at eye level and not stand over residents when providing feeding assistance, as outlined in the facility’s dignity and meal-assistance policies.
A resident with schizophrenia had a PRN order for Zyprexa (olanzapine) 10 mg IM every 8 hours as needed for aggression renewed for an additional 14 days without a physician evaluation, contrary to facility policy and federal requirements. The DON confirmed there was no evaluation by the attending physician or prescriber before renewing the PRN antipsychotic order, despite the policy stating that PRN antipsychotic medications cannot be renewed without such an evaluation and documented appropriateness. Surveyors determined this resulted in an unnecessary psychotropic medication order.
Surveyors found that MDS assessments for two residents receiving antipsychotic medications contained incorrect dates for when prescribers had documented gradual dose reduction (GDR) as contraindicated. During interviews and record reviews, the MDSC confirmed that the GDR dates entered in Section N of the MDS did not match the dates in the residents’ plan of care notes, and acknowledged the need for correction. The MDSC and DON both stated that the MDS must accurately reflect the resident’s status to ensure services are based on current information, consistent with the facility’s policy that comprehensive MDS assessments are used to develop and revise person-centered care plans.
The facility failed to develop and implement an individualized care plan after a resident with gait and mobility abnormalities experienced an unwitnessed fall while getting out of bed. The resident reported the fall, and nursing staff, including an LVN, an RN, and the MDS coordinator, confirmed the incident and acknowledged that no short-term fall-related care plan or interventions were documented. This was inconsistent with facility policies requiring comprehensive person-centered care plans and fall risk management interventions based on assessment findings.
A resident had an order for PRN tramadol 50 mg for severe pain, and the controlled substance record showed that tablets were removed from stock on two occasions, but the MAR did not show that tramadol was administered on those dates. During interviews, an LVN acknowledged missing MAR documentation, and other nursing staff, the DSD, and the DON all stated that controlled substances were supposed to be documented on both the CSR and MAR and that the records should match. The facility’s medication administration policy required documentation immediately after administration, which was not followed in this case, resulting in inaccurate accountability of a controlled medication.
Surveyors found that a used urinal containing bloody urine was left on a resident's bedside table on multiple occasions, positioned next to a water pitcher and an empty food tray, with bloody urine visible on the outside and the lid open. A CNA confirmed the urinal should not have been stored there. The facility's infection control policy, as acknowledged by the IP, was not followed in this situation, resulting in a failure to maintain a safe and sanitary environment under the IPCP requirements.
Three residents with the capacity to make decisions, including those with hypertension and diabetes, reported receiving cold or lukewarm meals, both in the dining room and in their rooms. Despite facility policy requiring food to be served at safe and appetizing temperatures, staff interviews confirmed that residents were not consistently provided with warm, palatable meals.
A resident with a history of frequent nosebleeds and on anticoagulant and antiplatelet therapy was observed with blood stains and reported ongoing episodes of epistaxis. Despite multiple documented incidents and staff awareness, no care plan was developed or initiated to address the resident's epistaxis after readmission, contrary to facility policy.
Two residents receiving nebulizer treatments were left unattended by nursing staff, with their masks remaining on after the medication was finished. Both the LPNs involved and the DON confirmed that facility policy required staff to remain with residents during treatment and to remove the mask promptly after completion, but this was not followed.
A resident with dementia and psychotic disturbances did not receive a prescribed antipsychotic medication on twelve occasions due to delayed delivery, pending insurance authorization, and lack of follow-up with the pharmacy. The DON and pharmacist confirmed the medication should have been administered as ordered, but facility policy was not followed, resulting in interrupted care.
Dietary staff did not follow proper procedures for testing sanitizer solution, failed to adhere to recipes and dietary guidelines, and served incorrect food items and portions to residents on therapeutic diets. A cook also modified a pureed meal recipe without consulting the dietitian, resulting in meals that did not match the posted menu or facility recipes.
Dietary staff did not follow standardized recipes or portioning guidelines, resulting in residents receiving incorrect food items and portions for their prescribed diets, including pureed, mechanical soft, CCHO, renal, and heart healthy diets. These failures were confirmed through observation, interviews, and review of facility records.
A resident with dysphagia and an order for nectar-thick liquids was served regular thin liquid coffee at lunch. The CNA assisting did not verify the liquid's consistency, and the resident's records confirmed the need for thickened liquids. The RD stated that staff must follow dietary orders to prevent risks such as choking or aspiration.
Surveyors identified multiple deficiencies in kitchen food safety and sanitation, including dust and grime on equipment, improper storage of ready-to-eat foods next to raw meat, use of an expired sanitizer test strip, damaged utensils, improper food labeling, and failure to prepare pureed foods to the required smooth consistency. These issues were confirmed by the Dietary Service Supervisor and Registered Dietitian through observation and interviews.
A resident with protein-calorie malnutrition did not receive a comprehensive nutritional assessment within the required 14-day period after admission. The assessment was completed 17 days post-admission, despite the resident's expressed concerns about her diet and weight loss. Both nursing and dietary staff confirmed the delay, which was not in accordance with facility policy.
Expired sterile dressings, including non-adhesive foam and gauze, were found stored and available for use in a treatment cart during an inspection. An RN and the DON both confirmed that expired dressings should not be kept in the cart and should have been discarded, in accordance with facility policy.
A resident with mild protein-calorie malnutrition and a physician's order for a fortified diet did not receive the prescribed fortified foods, as staff served tea instead of milk and could not confirm if the meal met dietary requirements. Staff interviews revealed a lack of knowledge about the preparation and delivery of the fortified diet, and the registered dietitian confirmed the resident should have received the ordered diet.
A resident identified as at risk for elopement was inadequately supervised, leading to their unsupervised departure from the facility. Despite being on 1:1 monitoring, staff inconsistencies and failure to maintain visual contact allowed the resident to elope. The facility's policies on supervision and safety were not effectively implemented, resulting in this deficiency.
A resident with dementia and schizophrenia was slapped by a CNA in a LTC facility, as witnessed by another CNA. The incident occurred when the resident attempted to leave a wheelchair and was forced back by the CNA, who then slapped the resident. The resident reported the incident, and the LVN confirmed the resident was upset but uninjured. The facility's documents emphasize residents' rights to be free from abuse.
A resident with a history of mental health issues and moderate cognitive impairment hit another resident with a cane, causing significant injuries. The victim, who had severe cognitive impairment, required 18 staples for head lacerations. The incident was witnessed by a CNA, and staff interviews revealed the aggressor's history of aggression. Despite the facility's abuse prevention policy, the altercation occurred, resulting in harm.
A resident with a history of aggression accessed an unattended cane and used it to hit another resident, causing significant injuries. The cane, belonging to a third resident, was often left in common areas, posing a safety risk. The facility's policy emphasized accident prevention, but the failure to secure the cane led to the incident.
The facility failed to follow infection control practices when two direct patient care staff were observed with long and artificial nails. The DON and IP confirmed that such nails were not allowed, and the facility's policy prohibited artificial fingernails among staff caring for severely ill or immune-compromised residents.
Unsanitary Food Handling, Equipment, and Storage Practices in Kitchen
Penalty
Summary
Surveyors identified a deficiency in food safety practices related to employee hygiene and equipment cleanliness in the facility’s kitchen. During an observation, one cook was preparing food without a beard restraint, and a dietary aide had bangs exposed outside of a hairnet while working. In an interview, the Assistant Dietary Services Supervisor (ADSS) stated that kitchen staff were required by facility policy to have their hair completely covered and to wear hair nets and beard restraints properly. Review of the facility’s policy titled “Preventing Foodborne Illness - Employee Hygiene and Sanitary Practices” confirmed that hair nets or caps and beard restraints must be worn to keep hair from contacting exposed food, clean equipment, utensils, and linens. Additional observations showed that the stovetop and oven were not maintained in a sanitary condition. The stove was covered with a thick, crusty layer of brown and black grease. The oven’s interior and exterior surfaces, including the door and handle, were coated with thick, heavy buildup of old grease and dark deposits, and the bottom of the oven had a layer of sticky dust and oil residue. The ADSS verified these conditions and acknowledged that the stove and oven required cleaning. Surveyors also found an opened, unsealed bag of brown sugar that was unlabeled and undated. The ADSS confirmed it should have been labeled and dated, and review of the facility’s “Food Storage (Dry, Refrigerated, and Frozen)” policy indicated that all food items must be labeled with the name of the food and the date by which it should be sold, consumed, or discarded.
Plan Of Correction
F812 A. How corrective action will be accomplished for those residents found to have been affected by the deficient practice. On 04/13/2026, Cook #1 immediately donned a beard restraint and ensured it was properly secured. The Dietary Aide immediately adjusted the hairnet to fully contain all hair, including bangs/fringe, prior to resuming food service duties. Both staff members were re-educated on facility grooming and infection control standards related to safe food handling. On 04/13/2026, the opened unsealed bag of brown sugar was immediately discarded. All dry storage items were reviewed for labeling, dating, sealing, and proper storage. Any items identified as unlabeled, undated, damaged, or improperly stored were immediately corrected or discarded. On 04/17/2026, the Administrator and the Registered Dietician conducted an immediate inspection of the kitchen and food service areas. No evidence of resident illness, food contamination, or foodborne outbreak related to the cited deficient practice was identified. On 04/17/2026 the Licensed Nurses conducted visual observation of all residents for any signs or symptoms of gastrointestinal distress, nausea, vomiting, diarrhea, fever, or other concerns. No adverse findings were noted. On 04/27/2026 the stove, oven interior, oven exterior surfaces, handles, and surrounding affected kitchen equipment were deep cleaned, degreased, sanitized, and returned to a clean operating condition. B. How the facility will identify other residents having the potential to be affected by the same deficient practice and what corrective action will be taken: On 04/17/2026 the Registered Dietitian and assistant dietary supervisor completed a comprehensive audit of all kitchen staff for compliance with hair restraints, beard restraints, hand hygiene, and sanitary food handling practices. On 04/17/2026 all food storage items were reviewed to ensure procedures were properly labeled, dated, sealed, rotated, and stored in accordance with facility policy and safe food handling standards. On 04/28/2026 a full kitchen sanitation audit was completed to inspect all cooking equipment, ovens, stovetops, food contact surfaces, dry storage, refrigerators, freezers, shelving, and small wares for cleanliness and sanitation. No other deficient findings identified during the audits. C. What measures will be put into place or what systemic changes the facility will make to ensure the deficient practice does not recur: On 04/16/2026 the Administrator conducted an in-service education to dietary staff and cooks regarding: Proper use of hairnets, beard restraints, and personal hygiene during food preparation. Routine cleaning and sanitizing requirements for all kitchen equipment and food contact surfaces. Dry goods storage requirements, including sealing, labeling, dating, and stock rotation. Responsibility to immediately report sanitation concerns to the Dietary Manager and Administrator. On 04/17/2026 the facility developed and implemented a Dietary Sanitation / Food Safety Daily Audit Log (Food Procurement, Storage, Preparation & Service – Sanitary Compliance). This tool is utilized daily by the Dietary Supervisor or designee to conduct routine audits and ensure ongoing compliance with food safety and sanitation standards. D. How the facility will monitor its corrective actions to ensure the deficient practice is being corrected and will not recur: Beginning 04/20/2026 the assistant Dietary Services Manager will conduct an audit weekly x 4 weeks, Monthly x 3 months or until substantial compliance is achieved using the Kitchen Sanitation & Food Safety Audit Tool to ensure compliance. Any findings will be addressed promptly. Audit results will be presented by the Administrator to the Quality Assurance and Performance Improvement (QAPI) Committee monthly for three (3) months. The QAPI Committee will review trends, ensure sustained compliance, and implement additional interventions as necessary Date of completion: 05/08/2026
Failure to Obtain and Document Informed Consent for Psychotropic Medications
Penalty
Summary
Surveyors identified a deficiency related to residents’ rights to be informed and to make treatment decisions when the facility failed to obtain and/or document informed consent for psychotropic medications for five sampled residents. The facility’s own policies required informed consent prior to initiation or dose increase of psychotropic drugs, with documentation of the discussion, understanding, and consent or refusal in the medical record. During interviews, the DON acknowledged that informed consent was supposed to be obtained before starting psychotropic medications or increasing doses, but records did not show that this occurred as required. For one resident with depression, anxiety, bipolar disorder, and multiple psychotropic prescriptions (sertraline, lorazepam, divalproex, and trazodone), review of psychotropic informed consent forms dated over several months showed no evidence of consent for the ordered doses of these medications, and the DON confirmed there were no additional consents. Another resident with schizophrenia had an order for risperidone, but the only documented psychotherapeutic drug informed consent was dated after the initial medication order, indicating consent was obtained after treatment had already begun. A third resident with depression and schizophrenia was receiving escitalopram, lithium carbonate, chlorpromazine, and haloperidol, including an additional lithium order, and the DON stated there was no documented informed consent for any of these psychotropic medications. For a fourth resident with an order for long-acting injectable haloperidol decanoate, the DON reported that the facility did not have documented informed consent for this psychotropic medication. For a fifth resident with schizophrenia, the physician ordered intramuscular Zyprexa 10 mg every eight hours as needed, and subsequent physician orders confirmed this regimen; however, the psychotherapeutic drug informed consent form was dated after the initial orders, again showing that consent was obtained only after the medication had been ordered. These findings collectively demonstrated that the facility did not ensure informed consent was obtained and documented in advance of initiating or changing psychotropic medication regimens, as required by regulation and facility policy.
Plan Of Correction
This Plan of Correction (POC) serves as our Credible Allegation of Compliance. Preparation and/or execution for this Plan of Correction does not constitute conclusions set forth in the Statement of Deficiencies. The facility will be in substantial compliance on or before 5/9/2026. The Plan of Correction is submitted as part of Federal Regulations. Title 42, Section 489.13, State Operations Manual, Section 2612 and California Health and Safety Code, Section 1280 and the facility does not waive its right to contest or pursue an appeal of the deficiency as allowed by the Federal and State Law. F552-Right to be informed/Make Treatment Decisions. How Corrective action will be accomplished for those residents found to have been affected by this practice. Resident #36-Informed consents for all the psychoactive medications were updated. For dates, please refer to the attachment of informed consents. On 4/3/26 Resident #53-Informed Consent for Risperdal was reviewed by [R] DNP. It did reflect the correct information with the exception of the date. On 4/13/26 Resident #41-Informed consents for all of the psychoactive medications were obtained and updated by [R] DNP. On 4/14/26 Resident #21-Informed consent for Haldol was obtained and updated by [R] DNP. On 3/28/26 Resident #1- Informed consent for Zyprexa was reviewed and adjusted for the increase in dosage by [R] DNP. How The facility will identify other residents having the potential to be affected by the same deficient practice and what corrective action will be taken: All the residents in the facility have the potential to be affected. Based on the QAPI that the facility had developed in early March of 2026, all the residents who are on Psychoactive meds have been audited for current informed consents and all will be completed by May 9th, 2026. What measures will be put in place or what systemic changes will you make to ensure that the deficient practice does not recur: Licensed staff have been in-serviced on 4/1/26 - 5/1/26 by Director of Nursing regarding the process of completing Informed Consents for residents with Psychoactive meds. On 4/20/2026 The DON/Designee will review any new order for Psychoactive medication on a daily basis to ensure that : Documenting the informed consents are obtained verified to protect resident rights, promote safety, and facilitate appropriate use of the medications. Document the discussion, resident/representative understanding, and consent/refusal in the medical record. Initiation or dose increase; prescriber obtains the consent before administration. In addition, Medical records designee/MRD shall review/audit for compliance on monthly basis. How the facility plans to monitor its performance to make sure the solutions are sustained and to ensure deficiency practice will not recur. The Findings from the Medical records audit will be given to DON and presented to the monthly QAA committee for review and to ensure sustained compliance monthly for 3 months, then every 6 months, then annually until compliance is met and sustained. Completion Date :5/8/2026
High Medication Error Rate and Failure to Follow Physician Orders During Med Pass
Penalty
Summary
The deficiency involves the facility failing to maintain a medication error rate below 5%, with surveyors calculating a 17.14% error rate based on six errors out of 35 observed opportunities during medication administration for four residents. For one resident, an LVN administered only 250 mg of divalproex in capsule form instead of the ordered 500 mg of divalproex delayed-release tablets prescribed twice daily for bipolar disorder. The LVN later confirmed that the resident was supposed to receive 500 mg of the delayed-release tablet formulation. Another resident with an order for gabapentin 100 mg tablets twice daily for nerve pain was given a 100 mg gabapentin capsule instead of the ordered tablet. The LVN acknowledged administering the capsule and confirmed that the order specified a tablet dosage form. A different resident with a G-tube had an order for iron glycinate oral liquid, 7.5 ml via G-tube once daily as a supplement, but was instead given ferrous sulfate liquid. The LVN confirmed that iron glycinate was ordered and that ferrous sulfate was administered in its place, meaning the ordered iron glycinate was not given. For the same G-tube resident, the LVN prepared three liquid medications (ferrous sulfate, valproic acid, and levetiracetam) but did not prepare or administer the ordered docusate liquid 10 ml via G-tube twice daily for constipation during the observed pass, and confirmed that the docusate was not given. During the G-tube medication administration, the LVN flushed the tube with 30 ml of water before starting and 30 ml after all medications were given but did not flush the tube between each of the eight medications, contrary to facility policy requiring water flushes between medications. In a separate observation, another resident with an order for quetiapine 200 mg by mouth twice daily at 8:00 AM and 4:00 PM did not receive the scheduled 4:00 PM dose during the observed medication pass; the LVN confirmed that quetiapine was not administered even though it was due at that time. The report states these failures resulted in medications not being given according to physician orders and had the potential for residents not to receive the full therapeutic effect of medications and for blockages to develop in the G-tube resident’s feeding tube.
Plan Of Correction
This Plan of Correction (POC) serves as our Credible Allegation of Compliance. Preparation and/or execution for this Plan of Correction does not constitute conclusions set forth in the Statement of Deficiencies. The facility will be in substantial compliance on or before 5/9/2026. The Plan of Correction is submitted as part of Federal Regulations. Title 42, Section 489.13, State Operations Manual, Section 2612 and California Health and Safety Code, Section 1280 and the facility does not waive its right to contest or pursue an appeal of the deficiency as allowed by the Federal and State Law. F759- Free of Medication Errors Rts 5 percent or more. How Corrective action will be accomplished for those residents found to have been affected by this practice. Resident #28-Order for Divalproex was Reviewed. On 4/14/26 Residents received 250 mg instead of 500mg. MD was notified and informed the same day. No new orders and to continue with same dosage. No adverse reaction was noted from this. Resident #7- On 4/14/26 the order for Gabapentin tablet was changed to capsule as per MD order. There was no adverse reaction noted from resident receiving the capsule format vs. the tablet format. Resident #6- On 4/14/26 Resident's MD was notified about the incorrect type of Iron supplement order. The order was clarified to Ferrous Sulfate Oral Solution 220mg/5ml give 7.5 ml via G-tube QD instead of Glycinate. In addition, the MD was notified about resident not receiving Docusate. No new orders were given. Resident did not show any adverse reaction from missing this medication. LVN #5 - On 4/15/26 LVN 5 was in-serviced by DON regarding all prescribed medication will be administered correctly and in accordance with the prescribers order. Also to ensure that the correct formulation of medication, such as capsule vs. Tablet, will be administered correctly as prescribed by the MD. In addition, she was educated on proper way of administering medication via GT and the importance of flushing with 15 ml of water in between administration of each medication. Resident #40- On 4/14/26 the MD was notified about resident not receiving Seroquel at 4pm on 4/14/26. No new orders were given. Resident did not show any adverse effects from not receiving this dose. LVN#3- was in-serviced by DON on 4/15/26 regarding not omitting any scheduled medications that have been ordered. How The facility will identify other residents having the potential to be affected by the same deficient practice and what corrective action will be taken: All residents have potential to be affected by this practice. The residents' medication administration records were reviewed by DON, and no other residents were affected by this practice. What measures will be put in place or what systemic changes will you make to ensure that the deficient practice does not recur: Licensed were in-serviced by DON on 4/15/2-26 – 5/1/26 regarding medication administration of all medications orally and via GT based on facility pharmacy Policy and Procedures. DON/Designee will conduct a GT medication administration pass/check off weekly for the first month on random shifts. Then the Pharmacy consultant will come monthly for 6 months to audit GT medication administration. All the new orders shall be reviewed daily by clinical IDT members for correct dose, root, and diagnosis. The MRD shall audit for medication administration completion on daily bases to assure that compliance is achieved. How the facility plans to monitor its performance to make sure the solutions are sustained and to ensure deficiency practice will not recur. The DON shall review the weekly audits/ monthly audits and present any issues to monthly QAA meeting for further interventions to assure compliance every 3 months Completion Date :5/8/2026
Failure to Maintain Resident Dignity During Feeding Assistance
Penalty
Summary
The facility failed to ensure a resident was treated with dignity and respect during mealtime when a CNA provided feeding assistance while standing over the resident. The resident, who had been admitted with diagnoses including cerebral infarction, schizophrenia, and depression, was seated in a wheelchair in her room during a lunch meal. At that time, the CNA remained standing and continued to feed the resident with a spoon from a standing position rather than positioning herself at the resident’s eye level. During an interview, the CNA acknowledged that she was expected to obtain a chair and sit beside the resident while assisting with meals and stated that sitting at eye level was important for resident comfort. The Director of Staff Development confirmed that staff were expected to position themselves at the resident’s eye level when providing feeding assistance and stated that the CNA should have obtained a chair and sat beside the resident to avoid the resident feeling intimidated. Review of the facility’s “Quality of Life-Dignity” policy indicated residents are to be treated with dignity and respect at all times, and the “Assistance with Meals” policy specified that staff should not stand over residents while assisting them with meals.
Plan Of Correction
This Plan of Correction (POC) serves as our Credible Allegation of Compliance. Preparation and/or execution for this Plan of Correction does not constitute conclusions set forth in the Statement of Deficiencies. The facility will be in substantial compliance on or before 5/9/2026. The Plan of Correction is submitted as part of Federal Regulations. Title 42, Section 489.13, State Operations Manual, Section 2612 and California Health and Safety Code, Section 1280 and the facility does not waive its right to contest or pursue an appeal of the deficiency as allowed by the Federal and State Law. F550-Resident Rights. How Corrective action will be accomplished for those residents found to have been affected: C.NA #1- was in-serviced 1:1 by the DON and DSD on 04/13/2026 regarding Resident's Rights to treat them with respect and dignity when feeding residents by sitting down and providing the assistance at eye level. Each resident shall be cared for in a manner that promotes and enhances his or her sense of well-being level of satisfaction with life, feeling of self-worth and self-esteem. Resident #47 – on 04/14/2026 resident was being assessed by the licensed nurse with regards to his rights as a resident that should be treated with respect and dignity when being fed. Resident has no concerns. How The facility will identify other residents having the potential to be affected by the same deficient practice and what corrective action will be taken: All the residents have the potential of being affected by this deficient practice. The consequent meal observations revealed that no other residents were being affected by the same deficient practice. What measures will be put in place or what systemic changes will you make to ensure that the deficient practice does not recur: The Nursing staff were in-serviced by the DON and DSD on 04/13/2026-05/01/2026 regarding Resident's Rights to treat them with respect and dignity when feeding residents by sitting down and providing the assistance at eye level. Each resident shall be cared for in a manner that promotes and enhances his or her sense of well-being level of satisfaction with life, feeling of self-worth and self-esteem. On 04/14/2026 the DSD and/or designee will conduct daily rounds to ensure continued compliance with the proper practice and report any deficient practice to DON. How the facility plans to monitor its performance to make sure the solutions are sustained and to ensure deficiency practice will not recur: The DON shall review compliance with the DSD rounds and report any deficient practiced to the monthly QAA committee to assure further and continued compliance monthly x 3 months then every 6 months and then annually until compliance is met and sustained. Completion Date :5/8/2026
Renewal of PRN Antipsychotic Without Required Physician Evaluation
Penalty
Summary
Surveyors identified a deficiency related to the use of psychotropic medications when a resident with a diagnosis of schizophrenia received a renewed PRN antipsychotic order without a required physician evaluation. The resident was initially admitted in January and had an admission record dated in April reflecting a diagnosis of schizophrenia. A physician’s order dated in March showed that the resident had renewed PRN orders for Zyprexa (olanzapine) 10 mg IM every 8 hours as needed for schizophrenia manifested by verbal or physical aggression, for 14 days. However, there was no documentation that the attending physician or prescribing practitioner evaluated the resident prior to renewing this PRN antipsychotic order. During an interview, the DON confirmed that there was no physician evaluation for the renewed PRN Zyprexa order and acknowledged that the physician was supposed to evaluate the resident before ordering the PRN antipsychotic. The facility’s own “Psychotropic Medication Use” policy stated that PRN orders for psychotropic medications are limited to 14 days and that PRN antipsychotic orders cannot be renewed unless the attending physician or prescriber evaluates the resident and documents the appropriateness of the medication. The prescribing information for Zyprexa injection listed somnolence as an adverse reaction, and the surveyors concluded that the resident received an unnecessary psychotropic medication order because it was renewed without the required evaluation.
Plan Of Correction
This Plan of Correction (POC) serves as our Credible Allegation of Compliance. Preparation and/or execution for this Plan of Correction does not constitute conclusions set forth in the Statement of Deficiencies. The facility will be in substantial compliance on or before 5/9/2026. The Plan of Correction is submitted as part of Federal Regulations. Title 42, Section 489.13, State Operations Manual, Section 2612 and California Health and Safety Code, Section 1280 and the facility does not waive its right to contest or pursue an appeal of the deficiency as allowed by the Federal and State Law. F 605- Rights to be Free from Chemical Restraints How Corrective action will be accomplished for those residents found to have been affected: Resident #1- was evaluated by the prescribing MD and the Order for Zyprexa was renewed on 04/16/26 for 14 days until 04/30/26. How The facility will identify other residents having the potential to be affected by the same deficient practice and what corrective action will be taken: All the residents have the potential to be affected by this deficient practice. On 04/15/2026, a review of all the residents on PRN psychoactive medications was conducted by DON. No other residents were found to be affected by this deficient practice. All the residents with Psychoactive medications had duration of therapy and were currently evaluated by the provider. What measures will be put in place or what systemic changes will you make to ensure that the deficient practice does not recur: The licensed nurses were in-serviced by DON on 4/15-5/1/26 regarding the need for having duration of therapy for all PRN psychoactive medication and the need for prescriber's evaluation at the time of renewal. All new orders for PRN psychoactive medications shall be reviewed during daily clinical meeting by IDT to assure compliance with this practice. How the facility plans to monitor its performance to make sure the solutions are sustained and to ensure deficiency practice will not recur. The DT/DON shall report any non-compliance regarding this issue to monthly QAA committee to assure further continue compliance monthly for 3 months then every 6 months, then annually until compliance is met and sustained. Completion Date :5/8/2026
Inaccurate MDS Documentation of Antipsychotic GDR Contraindications
Penalty
Summary
Surveyors identified a deficiency related to the accuracy of Minimum Data Set (MDS) assessments for two residents receiving antipsychotic medications. For one resident, review of the MDS Section N – Medications, dated 2/25/26, showed the resident was receiving an antipsychotic and that a gradual dose reduction (GDR) was documented as contraindicated. However, the clinical record indicated the prescriber had documented GDR as contraindicated on 8/14/23, and the MDS Coordinator (MDSC) acknowledged during concurrent interview and record review that the GDR date entered on the MDS was incorrect and needed to be corrected. The facility’s policy titled “Comprehensive Assessments” stated that comprehensive MDS assessments are conducted to assist in developing person-centered care plans and are used to develop, review, and revise the resident’s comprehensive care plan. For a second resident, the MDS Section N – Medications, dated 3/2/26, also indicated the resident was receiving an antipsychotic and that GDR was documented as contraindicated. The resident’s “Plan of Care Note,” dated 2/13/26, showed the prescriber had documented GDR as contraindicated on 9/14/23, but the MDSC confirmed that the GDR date recorded on the MDS was incorrect. In interviews, the MDSC stated that the MDS is a comprehensive assessment of the resident at a specific point in time and that accuracy is important to reflect correct information and to know whether services are being provided, further stating that incorrect MDS information could lead to needed services not being provided. The DON stated that the MDS was expected to be accurate and that an inaccurate MDS was not current for the resident’s care.
Plan Of Correction
This Plan of Correction (POC) serves as our Credible Allegation of Compliance. Preparation and/or execution for this Plan of Correction does not constitute conclusions set forth in the Statement of Deficiencies. The facility will be in substantial compliance on or before 5/9/2026. The Plan of Correction is submitted as part of Federal Regulations. Title 42, Section 489.13, State Operations Manual, Section 2612 and California Health and Safety Code, Section 1280 and the facility does not waive its right to contest or pursue an appeal of the deficiency as allowed by the Federal and State Law. F641-ACCURACY OF ASSESSMENTS How Corrective action will be accomplished for those residents found to have been affected: Resident #21- This resident GDR was considered on 2/13/26 by provider and stated that it was counter indicated. The MDS dated 2/25/26 was modified to reflect the consideration for GDR. Resident # 53-The MDS assessment of 3/2/26 was modified by the MDS coordinator to reflect the last GDR consideration by the MD was on 2/13/26. How The facility will identify other residents having the potential to be affected by the same deficient practice and what corrective action will be taken: All the residents who are receiving psychoactive medications have potential to be affected by this deficient practice. The DON and MDS coordinator reviewed all the residents with psychoactive medications who have had any GDRs attempted or have been evaluated for GDRs and reviewed the MDS assessment to accurately reflect these GDRs. There were no other residents identified with having the same deficient practice. What measures will be put in place or what systemic changes will you make to ensure that the deficient practice does not recur: The MDS coordinator was in-serviced by DON on 04/17/2026 regarding reflecting the correct GDR status for all the residents reviewed each month. In addition, the list of all the residents reviewed for GDRs is to be made available to MDS coordinator by DON so that the correct GDR date can be reflected on MDS. The MDS coordinator to check for accuracy and to ensure that the MDS assessments for the residents who are due each month and to report any issues to the DON. How the facility plans to monitor its performance to make sure the solutions are sustained and to ensure deficiency practice will not recur: The DON shall report issues concerning accuracy of MDS assessments in Section N to monthly QAA committee for further review and intervention to ensure continued compliance monthly x 3 months then every 6 months and annually until compliance is met and sustained. Completion Date: 05/08/2026
Failure to Develop Care Plan After Resident Fall
Penalty
Summary
The facility failed to develop and implement an individualized, person-centered care plan following an actual fall experienced by Resident 32. The resident was admitted with a diagnosis of abnormalities of gait and mobility and reported losing balance and falling while getting out of bed on 4/13/2026. Review of the resident’s Admission Record and Care Plan Report showed there was no care plan problem or interventions related to this fall incident. During interviews, the resident confirmed the fall, and nursing staff, including an LVN and an RN, acknowledged that the resident had an unwitnessed fall on 4/13/2026 and that no care plan had been developed in response. Further review with the MDS Coordinator confirmed that no care plan was created for Resident 32 after the fall, despite the expectation that a short-term care plan should have been documented and initiated by the RN. The facility’s policies on comprehensive person-centered care plans and on managing falls and fall risk state that care plans must be developed and implemented for each resident, with interventions derived from comprehensive assessments and evaluations of fall risks and causes. These policies require staff to identify and document interventions related to specific risks to prevent falls and minimize complications, which was not done for Resident 32 after the documented fall event.
Plan Of Correction
Plan of Correction – F656 Develop/Implement Comprehensive Care Plan CFR(s): 483.21(b)(1)(3) How corrective action will be accomplished for those residents found to have been affected by the deficient practice: On 4/15/26 The facility immediately corrected the deficient practice for Resident #32. Upon identification of the missing care plan following the unwitnessed fall on 4/13/2026, the Registered Nurse initiated a post-fall assessment A person-centered fall care plan, including individualized fall risk interventions, measurable goals, and monitoring parameters, was initiated and implemented in the resident's medical record. Interventions included safety precautions, fall prevention strategies, staff monitoring, and resident-specific measures based on the identified cause and circumstances of the fall. How the facility will identify other residents having the potential to be affected by the same deficient practice and what corrective action will be taken: On 4/15/26 , the Director of Nursing and MDS Coordinator, conducted a facility-wide audit of residents who experienced falls within the past 60 days to ensure that individualized short-term and/or comprehensive care plans were initiated, updated, and implemented timely following each fall incident. No other residents were affected by the deficient practice. What measures will be put into place or what systemic changes the facility will make to ensure that the deficient practice does not occur: On 4/15/26 - 5/1/26 , the Director of Nursing conducted an in-service education for licensed nurses, MDS staff, and interdisciplinary team members regarding the facility policy titled "Care Plans, Comprehensive Person-Centered" and "Falls and Fall Risk, Managing." Education included requirements for timely initiation and revision of care plans following falls, development of individualized interventions, documentation standards, implementation of interventions, and interdisciplinary communication. On 5/7/2026 The facility implemented a standardized "Post-Fall Care Plan Review Process" requiring licensed nurses to notify the MDS Coordinator/designee immediately following any actual fall event to ensure timely initiation or revision of the resident's care plan.Fall events are reviewed during daily clinical stand-up meetings to ensure care plan follow-through. How the facility will monitor its corrective actions to ensure that the deficient practice is being corrected and will not recur: The DON or designee will conduct audits of residents with falls to verify that individualized short-term and/or comprehensive care plans were initiated or revised timely and that interventions were implemented as ordered. Audits will be conducted weekly for four (4) weeks, then monthly for three (3) months or until substantial compliance is achieved. Any identified concerns will be addressed immediately through corrective action, re-education, and follow-up monitoring to ensure ongoing compliance.Audit results will be presented by the DON to the Quality Assurance and Performance Improvement (QAPI) Committee monthly for three (3) months. The QAPI Committee will review trends, ensure sustained compliance, and implement additional interventions as necessary.Completion date: 5/8/26
Failure to Reconcile Controlled Substance Records With MAR Documentation
Penalty
Summary
The deficiency involves the facility’s failure to ensure accurate accountability and documentation of controlled substances for a resident receiving tramadol for severe pain. The resident had a physician’s order dated 3/19/26 for tramadol 50 mg, one tablet by mouth every six hours as needed for severe pain. Review of the Controlled Substance Record (CSR) for this resident, dated 3/20/26, showed that nursing staff removed one tablet of tramadol on 3/24/26 at 7:48 AM and another tablet on 3/27/26 at 8:05 AM. However, the Medication Administration Record (MAR) for March 2026 did not show that tramadol was administered on those dates. During a concurrent interview and record review, an LVN acknowledged that the MAR was missing documentation and that it appeared the tramadol was not given on those dates, and stated that medication administration needed to be documented on the MAR. Additional staff interviews confirmed that facility expectations and procedures were not followed. Another LVN stated that nurses were supposed to verify controlled substance counts at each shift change to identify discrepancies and were required to document controlled substance administration in both the CSR and the MAR, and that these records should match. The Director of Staff Development stated that nurses were expected to sign out controlled medications on the CSR and document administration on the MAR, and that narcotic accountability procedures were intended to identify discrepancies. The DON similarly stated that the nurse was supposed to document the removed tramadol on the CSR and the administration on the MAR. The facility’s policy titled “Documentation of Medication Administration,” dated April 2007, indicated that administration of medication must be documented immediately after it is given, which was not reflected in the records for this resident’s tramadol doses.
Plan Of Correction
This Plan of Correction (POC) serves as our Credible Allegation of Compliance. Preparation and/or execution for this Plan of Correction does not constitute conclusions set forth in the Statement of Deficiencies. The facility will be in substantial compliance on or before 5/9/2026. The Plan of Correction is submitted as part of Federal Regulations, Title 42, Section 489.13, State Operations Manual, Section 2612 and California Health and Safety Code, Section 1280 and the facility does not waive its right to contest or pursue an appeal of the deficiency as allowed by the Federal and State Law. F755-Pharmacy services/Procedures/Pharmacist/Records How Corrective action will be accomplished for those residents found to have been affected: Resident #41-The Controlled Substance Record (CSR) for this resident was reviewed by DON on 04/14/2026. The count of Tramadol on the CSR matched the pill count in the med cart. Residents continue to use Tramadol for pain. How The facility will identify other residents having the potential to be affected by the same deficient practice and what corrective action will be taken: All the residents in the facility have the potential to be affected by this deficient practice. The DON/Designee reviewed all the Narcotic sheets/CSRs against the medication administration record for month of April 2026. There were no other residents found to be affected with the same deficient practice. C-What measures will be put in place or what systemic changes will you make to ensure the deficient practice does not recur: The licensed staff was in-serviced by DON on 04/15/2026- 05/01/2026 regarding documentation of medication administration that administration of medication must be documented after (never before) it is given. That is required for all PRN medications including Narcotics. The DON conducted a 1:1 in-service to LVN3 on 04/16/2026 regarding facility's policy on documentation of medication administration that administration of medication must be documented after (never before) it is given. The MRD shall conduct a weekly audit of Narcotic sheets in comparison to the documentation on the MARs to ensure compliance. The DON/Designee shall review these audits and intervene to ensure compliance. How the facility plans to monitor its performance to make sure the solutions are sustained and to ensure deficiency practice will not recur. The DON shall report the results of medical records audit to monthly QAA committee for review and to assure continued compliance monthly x 3 months then q 6months and then annually to ensure compliance is met and sustained. Date of Completion: 05/08/2026
Improper Storage of Used Urinal with Bloody Urine at Bedside
Penalty
Summary
Surveyors identified a deficiency in infection prevention and control when a used urinal containing bloody urine was repeatedly observed on a resident's bedside table. During a morning observation, the urinal with bloody urine was placed next to the resident's water pitcher, with visible bloody urine on the outside near the opening and the lid left open. Later the same day, the urinal with bloody urine was again observed on the same bedside table, this time next to both a water pitcher and an empty food tray, with bloody urine still visible on the outside near the opening and the lid still open. A CNA confirmed during interview that the urinal with urine was on the bedside table next to an empty food tray and acknowledged that it should not be stored there. The facility's undated infection control policy, reviewed with the Infection Preventionist, stated that the infection control policies and practices are intended to maintain a safe, sanitary, and comfortable environment and to help prevent and manage transmission of diseases and infections. The Infection Preventionist stated that this policy was not followed when the urinal with bloody urine was found on the resident's bedside table.
Plan Of Correction
This Plan of Correction (POC) serves as our Credible Allegation of Compliance. Preparation and/or execution for this Plan of Correction does not constitute conclusions set forth in the Statement of Deficiencies. The facility will be in substantial compliance on or before 5/9/2026. The Plan of Correction is submitted as part of Federal Regulations. Title 42, Section 489.13, State Operations Manual, Section 2612 and California Health and Safety Code, Section 1280 and the facility does not waive its right to contest or pursue an appeal of the deficiency as allowed by the Federal and State Law. F880-Infection Prevention and Control How Corrective action will be accomplished for those residents found to have been affected: Resident #32 prefers to keep his urinal on his bedside table and has occasional blood in the urine due to his diagnosis of Malignant Neoplasm of bladder. This issue has been addressed with the resident, and he continues to refuse to allow staff to remove his urinal or place it in a different location. On 05/04/2026 the IDT conducted an IDT meeting with the resident to make him aware of the risk involved with infection control. Resident did not want to change his preference. How The facility will identify other residents having the potential to be affected by the same deficient practice and what corrective action will be taken: All the residents have the potential to be affected by this deficient practice. On 05/04/2026 the IDT members reviewed other residents for similar issues, and no other residents were identified with the same deficient practice. What measures will be put in place or what systemic changes will you make to ensure that the deficient practice does not recur: The nursing staff have been in-serviced by DSD/DON regarding attempting/offering to remove the urinals from the bedside tables on 04/15/2026-05/01/2026. The charge nurses and/or IP nurse shall conduct daily rounds to assure compliance and report any findings to DON for further follow up. How the facility plans to monitor its performance to make sure the solutions are sustained and to ensure deficiency practice will not recur: The DON shall report any findings from the IP rounds to monthly QAA committee for further review to ensure continued compliance monthly x 3 months and then every 6 months and annually until compliance is met and sustained. Completion Date: 05/08/2026
Failure to Serve Food at Appropriate Temperatures
Penalty
Summary
The facility failed to provide food at appropriate temperatures according to residents' preferences for three out of five sampled residents. Observations and interviews revealed that one resident reported sometimes receiving cold breakfast and having to wait 20 minutes for food in the dining room. Another resident, who was served breakfast in the dining room, later stated that his meal was lukewarm and almost cold, and that he had stopped complaining about cold food since nothing changed after previous reports. A third resident, who was eating breakfast in bed, stated her food was cold and that this was a frequent occurrence. All three residents involved had the capacity to understand and make decisions, with medical histories including hypertension and diabetes mellitus. The facility's policy required that each resident be provided with a nourishing, palatable, well-balanced diet, with food served at a safe and appetizing temperature. However, staff interviews confirmed that the expectation was not being met, as residents were being served cold or lukewarm food, contrary to facility policy and residents' preferences.
Failure to Develop Care Plan for Epistaxis
Penalty
Summary
A deficiency occurred when the facility failed to initiate and develop a care plan to address a resident's diagnosis of epistaxis (nosebleeds) following their readmission from an acute hospital stay. The resident, who had a history of nosebleeds and was being monitored for side effects of anticoagulant and antiplatelet medications, was observed with blood stains on their gown and washcloth. The resident reported frequent nosebleeds, and the Licensed Vocational Nurse confirmed that episodes of nosebleeds had been ongoing since the nurse began working at the facility. Despite these ongoing episodes, there was no documented evidence that a care plan was created to address the resident's epistaxis. Review of the resident's medical record showed multiple progress notes from a Nurse Practitioner documenting episodes of epistaxis on several dates, but no care plan was developed or initiated during this period. The Director of Nursing confirmed that the resident had a history of nosebleeds prior to hospitalization and that a care plan should have been initiated upon readmission to monitor and address the condition. The facility's policy required care plans to be reviewed and revised after significant changes in a resident's condition or upon readmission, but this was not done for the resident's epistaxis.
Failure to Monitor Residents During and After Nebulizer Treatments
Penalty
Summary
The facility failed to provide safe and appropriate respiratory care for two residents who required nebulizer treatments. Observations revealed that both residents were left unattended during and after their breathing treatments, with the nebulizer masks remaining on their faces after the medication had been fully administered. In both cases, no licensed nurse was present at the bedside to monitor the residents for potential complications or to remove the equipment promptly after the treatment was completed. For one resident, who was non-verbal and diagnosed with hypoxia, the nebulizer mask was observed still in place with an empty medication chamber, and the nurse confirmed she had left the room to assist another resident. The nurse acknowledged that facility policy required her to remain with the resident during the treatment and to remove the mask once the medication was finished. Similarly, another resident with chronic respiratory failure and hypoxia was found with the nebulizer mask on and no medication solution remaining, and the nurse admitted to leaving the resident unattended for about an hour after the treatment had ended. Interviews with both nurses and the Director of Nursing confirmed that the expected procedure was to remain with residents during nebulizer treatments, monitor for any signs of distress, and remove the mask promptly after completion. Review of the facility's policy further supported these requirements, specifying that staff should remain with the resident, monitor for side effects, and obtain post-treatment assessments. The failure to follow these procedures resulted in the deficiency cited in the report.
Failure to Administer Prescribed Antipsychotic Medication Due to Delayed Delivery and Authorization
Penalty
Summary
The facility failed to provide pharmaceutical services to meet the needs of a resident diagnosed with dementia with psychotic disturbances and impulse disorder. The resident was prescribed Rexulti 2 mg daily for unspecified psychosis manifested by delusions. According to the Medication Administration Record (MAR), the medication was not administered on twelve separate occasions over a period of nearly one month. Progress notes indicated that the missed doses were due to delayed prescription delivery, pending insurance authorization, and lack of medication availability. There was also a lack of follow-up with the pharmacy to resolve these issues in a timely manner. Interviews with the Director of Nursing (DON) and the facility pharmacist confirmed that the medication should have been administered as ordered and that the missed doses were not appropriately addressed. The facility's policy required medications to be administered in accordance with prescribed orders and within required time frames, but this was not followed. The failure to provide the prescribed medication as ordered resulted in interrupted care for the resident.
Dietary Staff Lacked Competency and Failed to Follow Food Safety and Nutrition Protocols
Penalty
Summary
The facility failed to ensure that dietary staff safely and effectively carried out the functions of food and nutrition services. Multiple staff members, including cooks and diet aides, were not aware of or did not follow the manufacturer's recommended guidelines for testing the Quaternary (Quat) sanitizer solution, with staff dipping test strips for incorrect durations ranging from 3 to 5 seconds instead of the required 10 seconds. The registered dietitian was also unsure of the correct procedure, and only the dietary supervisor was able to state the correct guideline. This failure could result in inaccurate readings of sanitizer concentration, as explained by the registered dietitian. Observations revealed that dietary staff did not demonstrate competency in performing assigned duties. One cook did not follow recipes when preparing pureed peas and meat, failed to provide the correct food items for residents on therapeutic diets, and used incorrect portion sizes when serving mechanical soft diets. Another cook failed to provide the correct food items for residents on physician-ordered renal, heart-healthy, and consistent carbohydrate diets, resulting in residents receiving inappropriate foods such as pinto beans and extra tacos. These actions were not in accordance with the facility's job descriptions and dietary guidelines. Additionally, a cook modified a prescribed recipe for pureed macaroni and cheese by adding chicken and beef broth without consulting the dietitian, resulting in a meal that did not match the posted menu or the facility's recipe. The dietitian was unaware of this modification, and the recipe did not include the added ingredients. These failures had the potential to compromise the nutritional status of residents and expose them to foodborne illness.
Failure to Follow Prescribed Diets and Standardized Recipes
Penalty
Summary
The facility failed to ensure that menus and food preparation met the prescribed dietary needs of residents, as evidenced by multiple observations and interviews. Dietary staff did not follow standardized recipes when preparing pureed vegetables and meats, instead adding unapproved ingredients such as white bread, and did not refer to the recipes during preparation. The Registered Dietitian confirmed that this practice was not standard and could alter the nutritional content of the food. Additionally, the correct portioning tools were not used for mechanical soft diets, resulting in residents receiving less than the required amount of food. Further deficiencies were observed in the serving of therapeutic diets. A resident on a Consistent Carbohydrate (CCHO) diet was served two tacos instead of the prescribed one, contrary to the dietary spreadsheet and recipe instructions. Residents on renal and heart healthy diets were served inappropriate food items, such as pinto beans and oven-browned potatoes, instead of the specified alternatives like seasoned corn or low salt seasoned rice. These substitutions were not in accordance with the dietary guidelines for those medical conditions, as confirmed by the Registered Dietitians. The facility's own policies and procedures required the use of standardized recipes and adherence to menu guidelines to meet residents' nutritional needs. However, staff failed to follow these protocols, resulting in residents receiving food items and portions that did not align with their physician-ordered diets. These actions were confirmed through direct observation, interviews with dietary staff and Registered Dietitians, and review of facility documentation.
Failure to Provide Prescribed Liquid Consistency for Resident with Dysphagia
Penalty
Summary
A resident with a physician's order for nectar-thick liquid consistency due to dysphagia was served regular thin liquid coffee during lunch. The Certified Nursing Assistant (CNA) assisting the resident did not check the consistency of the coffee before serving it and acknowledged that the resident should not have received a thin liquid. The resident's medical record indicated a diagnosis of dysphagia, a history of swallowing problems, and dietary orders specifying puree texture and nectar-thick liquids. The Registered Dietician (RD) confirmed that both dietary and nursing staff are required to follow dietary orders and that serving a thin liquid instead of nectar-thickened liquid could lead to choking or aspiration. The facility's diet manual also outlined the required consistencies for liquids and pureed foods, emphasizing the need for proper preparation to meet individual needs. The failure to provide the prescribed liquid consistency was directly observed and confirmed through staff interviews and record review.
Multiple Food Safety and Sanitation Deficiencies Identified in Kitchen
Penalty
Summary
Surveyors observed multiple failures in the facility's kitchen related to food safety and sanitation. Dust was found on kitchen equipment, including fan grids and behind the convection oven, as well as on the floor under a prep table. Black grime was noted on the exterior of the oven. The Dietary Service Supervisor (DSS) confirmed these areas were not properly cleaned, and the Registered Dietitian (RD) stated that dust and grime in food preparation areas could lead to cross-contamination. Additionally, several pieces of kitchen equipment, such as spatulas and tongs, were found to be chipped or damaged, which the DSS and RD acknowledged could result in contamination if pieces broke off into food. Improper food storage practices were also documented. A ready-to-drink nutritional shake was stored next to defrosting raw meat in a refrigerator, contrary to posted guidelines requiring ready-to-eat foods to be stored above raw meats. Wilted cilantro was found in a refrigerator and should have been discarded. An open bottle of lemonade syrup was stored next to a sanitizer solution bucket, and a bulk quantity of sugar was stored in a plastic trash bag liner rather than a food-grade container. Additionally, an unlabeled can of diet soda was found in a resident's refrigerator, which staff stated should have been labeled with the resident's name and date received. The facility's policies and procedures require proper separation and labeling of food items, as well as the use of food-grade storage materials. Further deficiencies included the use of an expired sanitizer test strip, which could result in inaccurate readings and ineffective sanitizing solutions. During a test tray evaluation, pureed bread and beef were found to have a grainy texture and intact meat fibers, rather than the required smooth, mashed potato-like consistency. The DSS and RD confirmed that the pureed foods were not prepared to the correct texture, as required by the facility's diet manual. These findings were based on direct observation, interviews with staff, and review of facility policies and procedures.
Delayed Nutritional Assessment After Admission
Penalty
Summary
The facility failed to complete a comprehensive nutritional assessment within 14 calendar days of admission for one resident. Upon review, it was found that the nutritional assessment was performed 17 days after the resident's admission, exceeding the regulatory timeframe. The resident, who had a diagnosis of protein-calorie malnutrition, was observed eating lunch and expressed dissatisfaction with her current diet and concern about weight loss. The resident was mentally capable of understanding her care and dietary needs. Interviews with facility staff confirmed that the nutritional assessment was delayed and should have been completed upon admission to determine the resident's nutritional status and initiate appropriate interventions. The Registered Nurse and Registered Dietician both acknowledged the delay and stated that the assessment should have been completed within the required timeframe. Facility policy also required a timely nutritional assessment upon admission, which was not followed in this instance.
Expired Sterile Dressings Found in Treatment Cart
Penalty
Summary
During an inspection of a treatment cart, surveyors observed expired sterile dressings, including one pack of non-adhesive foam dressing and five packs of sterile gauze dressings, stored and readily available for use. The Registered Nurse present confirmed that these expired dressings should not have been kept in the treatment cart and should have been discarded. The Director of Nursing also acknowledged that expired dressings should not be stored in the treatment cart. Review of the facility's policy indicated that discontinued, outdated, or deteriorated drugs or biologicals are to be returned to the dispensing pharmacy or destroyed.
Failure to Provide Physician-Ordered Fortified Diet
Penalty
Summary
The facility failed to ensure that a therapeutic diet order prescribed by a physician was followed for one resident who had an order for a fortified diet. During observation, the resident's meal tray card indicated a fortified diet, but the resident was served tea instead of milk and did not receive the required fortified foods. The resident expressed a preference for milk and concern about losing weight. Record review showed the resident had a diagnosis of mild protein-calorie malnutrition and specific orders for a regular pureed diet with thin liquids, a fortified diet, and scheduled health shakes and snacks. Interviews with staff revealed that the LVN could not confirm if the meal provided met the fortified diet requirements, and the RN was unaware of how dietary staff prepared the fortified diet. The registered dietitian stated that dietary staff were expected to follow physician's orders and facility policy, and confirmed the resident should have received the fortified diet as ordered. The facility's diet manual described the Special Nutrition Program as a fortified food program to meet increased nutritional needs, but this was not implemented for the resident as prescribed.
Failure to Supervise Resident at Risk for Elopement
Penalty
Summary
The facility failed to ensure adequate supervision for Resident 1, who was identified as at risk for elopement. Resident 1, admitted with diagnoses including cardiac arrhythmia and schizophrenia, was under a conservatorship and was noted to be at high risk for elopement upon admission. Despite being placed on 1:1 monitoring, Resident 1 managed to elope from the facility on October 13, 2024, during a shift when the assigned CNA was uncertain about the resident's whereabouts. Interviews with staff revealed inconsistencies in the monitoring of Resident 1. LVN 1 stated that Resident 1 was on 1:1 monitoring, but during the time of elopement, it was unclear if the assigned CNA was present. CNA 1 and CNA 2 provided conflicting accounts of who was responsible for monitoring Resident 1 at the time of the incident. The facility's policy required that residents at risk for elopement be closely monitored, yet Resident 1 was able to leave unnoticed. The facility's staff, including the RN, SSD, and DON, acknowledged the lapse in supervision. The RN mentioned that Resident 1 was on line of sight monitoring, which was not effectively implemented. The SSD and DON admitted that staff failed to maintain visual contact with Resident 1, leading to the elopement. The facility's policies on wandering and elopement, as well as safety and supervision, were not adequately followed, resulting in Resident 1's unsupervised departure.
Resident Abuse Incident by CNA
Penalty
Summary
The facility failed to protect a resident from physical abuse when a Certified Nursing Assistant (CNA) slapped the resident in the face. The incident was reported during an unannounced visit to investigate allegations of physical abuse. The resident, who has dementia and schizophrenia, reported being slapped by a male nurse in the dining area. A Spanish-speaking staff member assisted in the interview, where the resident demonstrated how the slap occurred. The resident mentioned that a female nurse witnessed the incident and expressed feeling safe at the facility despite the event. Further interviews revealed that another CNA witnessed the incident, observing the resident trying to get out of a wheelchair and being forced back by CNA 1, who then slapped the resident. The witness expressed shock and confronted CNA 1 about the inappropriate action. The Licensed Vocational Nurse (LVN) was informed of the incident and confirmed that the resident was upset but showed no physical signs of injury. The Director of Nursing (DON) acknowledged that staff had been trained on handling difficult residents and maintaining a safe distance to prevent aggression. The facility's documents emphasized the residents' right to be free from abuse, which CNA 1 had acknowledged earlier in the year.
Resident-to-Resident Altercation Results in Physical Abuse
Penalty
Summary
The facility failed to protect a resident's right to be free from physical abuse when one resident hit another on the head with a cane. This incident involved two residents, where one resident, who was alert and oriented, admitted to hitting his former roommate because he believed the roommate had tampered with his radio. The resident who committed the act had a history of mental health issues, including encephalopathy, schizoaffective disorder, Alzheimer's disease, and impulse disorder, with a BIMS score indicating moderate cognitive impairment. His care plan noted episodes of physical and verbal aggression, and a recent psychiatry note highlighted ongoing disruptive behaviors and positive symptoms of schizophrenia. The victim of the altercation, who was also a resident, suffered significant injuries, including four lacerations on the head requiring 18 staples, and bruising on the hands and shoulder. This resident had severe cognitive impairment, as indicated by a BIMS score of 0, and was diagnosed with disorders such as epilepsy, legal blindness, and dementia. The incident was witnessed by a CNA, who observed the aggressor hitting the victim three times with a cane, resulting in a bloody head injury. Interviews with facility staff, including the ADON, DON, and a social worker, revealed that the aggressor had a known history of property destruction and moments of aggression, although there was no prior history of physical aggression towards others. The facility's policy on abuse prevention clearly stated that residents should be protected from abuse by anyone, including other residents. Despite this policy, the facility failed to prevent the altercation, resulting in physical harm to the victim.
Resident-to-Resident Altercation Due to Unsecured Cane
Penalty
Summary
The facility failed to ensure a safe environment free from accident hazards, resulting in a resident-to-resident altercation. Resident 1, who had a history of property destruction and physical aggression, accessed a cane that did not belong to him and used it to hit Resident 2. This incident led to Resident 2 sustaining four lacerations on his head and bruising on his hands and shoulder, requiring transfer to an acute hospital for treatment with 18 staples. The cane belonged to Resident 3, who often left it unattended around the facility, making it accessible to other residents. Interviews with staff and residents revealed that Resident 1 had a history of confusion, forgetfulness, and aggression, while Resident 2 had severe cognitive impairment. The facility's policy on safety and supervision emphasized the importance of maintaining an environment free from accident hazards, but the failure to secure the cane contributed to the incident. Staff members, including the DON and LVN, acknowledged that leaving a cane unattended posed a safety risk, yet the cane was left in common areas, leading to the altercation.
Infection Control Violation Due to Long and Artificial Nails
Penalty
Summary
The facility failed to ensure proper infection control practices were followed when two out of three direct patient care staff were observed wearing long and artificial nails. During an unannounced visit, a Certified Nursing Assistant (CNA) was seen with long, painted nails, and a Licensed Vocational Nurse (LVN) was observed with long, acrylic nails. Both staff members acknowledged the presence of their long nails, with the LVN admitting that such nails were probably not allowed at work. Another CNA confirmed that long and artificial nails were not permitted due to the risk of scratching residents and causing skin tears. The Director of Nursing (DON) measured the nails and confirmed they were longer than a quarter of an inch past the tip of the fingers, which violated the facility's infection control policy. The DON also stated that registry staff were not exempt from following the facility's policies. The Infection Preventionist (IP) reiterated that direct patient care staff were not allowed to wear long or acrylic nails for infection control purposes. A review of the facility's policy on hand hygiene indicated that artificial fingernails were prohibited among staff caring for severely ill or immune-compromised residents. Additionally, the facility's terms of service addendum required orientation on infection prevention policies for healthcare personnel.
What surveyors are citing around you — mapped
All 10 risk areas, ranked with evidence
Repeat citations, what's rising near you, and quality measures — ranked so department heads know exactly where to look first.
Illustrative
What surveyors actually found near you
We read the 942 citations issued within 25 miles in the last 12 months — including the 5 immediate-jeopardy cases — and tell you exactly what happened, in plain English, matched to your record.
Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
Illustrative
A prioritized, do-first checklist
Every risk area becomes concrete audit steps drawn from real citations at facilities like yours — run them this week, before your window opens.
Illustrative
Risk indicators are statistical estimates from public CMS data — not predictions, findings, or compliance advice.
Nursing homes near Riverside
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Riverside Behavioral Healthcare Center | 0.2 mi | ★★★★★ | 15 | 0 |
| Community Care And Rehabilitation Center | 1.2 mi | ★★★★★ | 3 | 0 |
| The Grove Care And Wellness | 1.3 mi | ★★★★★ | 2 | 0 |
| Valencia Gardens Health Care Center | 1.8 mi | ★★★★★ | 0 | 0 |
| Vista Pacifica Center | 2.7 mi | ★★★★★ | 0 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release June 2026) and official state health department websites.