Below average — CMS composite of the measures below.
Past the typical resurvey interval — a standard survey could occur at any time
Estimate from public CMS data, current as of July 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Norview Heights Rehabilitation And Nursing during CMS and state inspections, most recent first.
A resident with a history of mental health issues reported harassment and coercion by facility staff, including derogatory remarks by a CNA and an LPN. The resident's personal items were lost during a room cleaning, and he was transferred to a hospital for a mental evaluation without findings. The facility's Administrator attempted to discharge the resident, citing safety concerns. Staff interviews revealed mixed perceptions of the resident's behavior, and the involved CNA lacked training on managing challenging behaviors.
Resident Harassment and Coercion by Facility Staff
Penalty
Summary
The facility staff failed to ensure a resident was free from staff coercion and harassment, as evidenced by the experiences of a resident who reported being belittled by an LPN in a public area of the facility. The resident, who has intact cognitive abilities and a history of mental health issues, including major depressive disorder and PTSD, described feeling harassed by the daughter of the LPN, a CNA at the facility. The resident claimed that the CNA made derogatory remarks about his incontinence and filed a criminal complaint against him, despite not being assigned to his care. The resident also reported an incident where the facility's Administrator had his room deep cleaned, resulting in the removal and subsequent loss of personal items, and arranged for his transfer to a hospital for a mental evaluation without any findings of mental health issues. The resident expressed that these actions were part of ongoing attempts by the Administrator to discharge him from the facility, citing safety concerns for other residents without providing specific details on how he posed a danger. Interviews with other staff members revealed mixed perceptions of the resident's behavior, with some expressing fear and others noting changes in his demeanor following the incident with the LPN. The facility's staff development records indicated that the CNA involved had not received training on managing residents with challenging behaviors, which may have contributed to the situation. The Administrator acknowledged the need to develop strategies for working with the resident to achieve his goals, but no immediate corrective actions were detailed in the report.
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What surveyors actually found near you
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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Nursing homes near Norfolk
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Ghent Health And Rehabilitation | 1.8 mi | ★★★★★ | 34 | 0 |
| Norfolk Health Care Center | 2.6 mi | ★★★★★ | 13 | 1 |
| Signature Healthcare Of Norfolk | 3.1 mi | ★★★★★ | 0 | 0 |
| Lake Taylor Hosp | 3.2 mi | ★★★★★ | 5 | 0 |
| Harbor's Edge | 3.4 mi | ★★★★★ | 2 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release July 2026) and official state health department websites.