Bellevue Health & Rehabilitation Center
Inspection history, citations, penalties and survey trends for this long-term care facility in Oklahoma City, Oklahoma.
- Location
- 6500 North Portland Avenue, Oklahoma City, Oklahoma 73116
- CMS Provider Number
- 375349
- Inspections on file
- 21
- Latest survey
- December 18, 2025
- Citations (last 12 mo.)
- 3
Citation history
Health deficiencies cited at Bellevue Health & Rehabilitation Center during CMS and state inspections, most recent first.
Eighteen dietary contract staff members did not receive required abuse prevention and reporting training prior to working, due to an oversight by the dietary contractor and unclear contract terms. The DON and facility leadership confirmed the omission, which affected all dietary contract staff while 141 residents were present.
The facility did not ensure that all dietary contractor staff received required training on abuse prevention and reporting, as mandated by facility policy. Eighteen dietary staff members began working without this training due to an oversight in the contractor's orientation process, leaving 141 residents without the protection of fully trained staff.
Two residents who required substantial assistance for transfers did not have specific transfer interventions documented in their care plans, despite staff consistently using devices such as a slider board and sit-to-stand lift. Assessments and therapy plans indicated the need for these supports, but the care plans lacked this information, as confirmed by staff and administrative review.
The facility failed to administer oxygen according to physician orders and did not label O2 tubing for two residents. One resident with SOB had unlabeled O2 tubing, and another was receiving O2 at 1.5 LPM instead of the ordered 2 LPM, with unlabeled tubing. An LPN confirmed the discrepancies in O2 administration and labeling.
A facility failed to conduct required pre and post-dialysis assessments for a resident with end-stage renal disease, as mandated by their policy. Despite physician orders for monitoring and progress notes, documentation was missing for several dates, indicating non-compliance with the assessment requirements. The DON confirmed the assessments were not completed as required.
The facility failed to follow infection control protocols for residents on transmission-based and enhanced barrier precautions. Staff did not wear required PPE or sanitize equipment for a resident with MRSA, and two CNAs did not use PPE for a resident with a gastrostomy. Additionally, a CNA did not change gloves during incontinent care, compromising infection control.
A facility failed to provide a resident with double portions as ordered by a physician. The resident, with a history of Type 2 Diabetes Mellitus and hemiplegia, was observed receiving a meal tray with single portions instead of the prescribed double portions. A CNA confirmed the absence of double portions and admitted not noticing the requirement on the meal ticket.
A facility failed to label an enteral tube feeding bottle for a resident with dysphagia and gastrostomy status. The resident's feeding and H2O bags were not marked with staff initials, date, or time, contrary to facility policy. An LPN confirmed the oversight during an observation.
A resident with respiratory care needs did not receive medications as ordered by the physician. The resident was prescribed loratadine and guaifenesin, but the MARs showed incomplete administration of guaifenesin and no documentation of loratadine administration. The resident reported a respiratory infection and sinus drainage, and the facility's DON and ADON were informed of the medication discrepancies. Guaifenesin was a house stock medication, while loratadine was delayed in delivery, with poor communication among nursing staff about its status.
Failure to Provide Abuse Training to Dietary Contract Staff
Penalty
Summary
The facility failed to ensure that all 18 dietary contract employees received required training on abuse prevention, identification, and reporting prior to working. According to the facility's Abuse Prevention Program policy, mandated staff training on abuse is required for all staff, including contract employees. However, record review and interviews revealed that the dietary contractor was responsible for providing this training but did not include the necessary abuse training in their orientation or supplemental materials for dietary staff. The DON confirmed that the dietary staff had not been trained on identifying and reporting abuse before starting their duties. Interviews with human resources, the regional director of operations, and the administrator indicated that there was confusion regarding the responsibility for abuse training. The facility expected the dietary contractor to provide the training, but the contractor omitted the abuse training supplement. The contract between the facility and the dietary contractor did not clearly specify the requirement for abuse training, leading to the oversight. At the time of the survey, 141 residents resided in the facility, and none of the 18 dietary contract staff had received the mandated abuse training.
Failure to Train Dietary Contractor Staff on Abuse Prevention and Reporting
Penalty
Summary
The facility failed to implement its abuse prevention policy by not ensuring that all dietary contractor staff received training on identifying and reporting abuse. According to the facility's Abuse Prevention Program policy, all staff are required to undergo mandated training on abuse prevention, identification, and reporting. However, record review and interviews revealed that none of the 18 dietary contractor staff members had received this training prior to working in the facility. The dietary contractor was responsible for providing this training, as outlined in the Management Service Agreement, but the abuse training was omitted from the orientation process for these staff members. Interviews with facility leadership, including the DON, human resources, regional director of operations, and the administrator, confirmed that the dietary contractor was expected to provide abuse training to their employees, but this requirement was either overlooked or not included in the contract. As a result, 141 residents resided in the facility without assurance that all staff interacting with them were trained to identify and report abuse, neglect, or mistreatment, as required by facility policy.
Failure to Document Transfer Interventions in Care Plans
Penalty
Summary
The facility failed to develop and implement comprehensive care plan interventions for transfers for two residents who were dependent on staff assistance for mobility. Both residents had documented needs for substantial to maximal assistance with transfers, as indicated by their assessments and physical therapy evaluations. Despite this, their care plans did not include specific interventions for transferring, such as the use of a slider board, gait belt, or sit-to-stand lift, even though these methods were observed being used by staff during transfers. Staff interviews confirmed that these transfer methods were consistently used, but not documented in the residents' care plans. The deficiency was identified through observations, record reviews, and staff and resident interviews. The MDS coordinator and DON both acknowledged that interventions for transfers should have been documented in the care plans, but were not. The residents involved had significant physical limitations, including one with an acquired absence of the right leg below the knee and another with Parkinson's disease and schizophrenia, both requiring assistance for safe transfers. The lack of documented interventions in the care plans was contrary to facility policy and regulatory requirements for comprehensive, person-centered care planning.
Failure to Administer Oxygen According to Orders and Label Tubing
Penalty
Summary
The facility failed to administer oxygen (O2) according to physician orders and did not label O2 tubing for two residents reviewed for respiratory care. One resident had a diagnosis of shortness of breath (SOB) and a physician order for oxygen at 2 liters per minute (LPM) via nasal cannula as needed to maintain O2 saturations. An O2 concentrator was observed in the resident's room, but the O2 tubing was not labeled. A Licensed Practical Nurse (LPN) confirmed that the O2 tubing should be changed weekly and labeled, but it was not. Another resident, also diagnosed with SOB, had a physician order to administer O2 at 2 LPM via nasal cannula every shift and to change the O2 tubing weekly on Wednesdays with a date label. The resident was observed receiving O2 at 1.5 LPM instead of the ordered 2 LPM, and the O2 tubing was not labeled. The LPN verified the incorrect O2 setting and acknowledged that there was no indication of when the O2 tubing was last changed, stating it should have been labeled.
Failure to Conduct Required Dialysis Assessments
Penalty
Summary
The facility failed to complete ongoing assessments for a resident requiring dialysis services, as outlined in their Dialysis Care/Arterial-Venous Fistula policy. This policy mandates that all residents receiving dialysis must be monitored before and after their treatment to ensure stability, with evaluations conducted by the Charge Nurse. The resident in question was admitted with diagnoses including dependence on renal dialysis and end-stage renal disease, with physician orders specifying monitoring for complications and completion of pre and post-dialysis progress notes. However, documentation was missing for several dates in May 2024, indicating that pre-dialysis assessments were not conducted on five occasions, and post-dialysis assessments were not conducted on two occasions. The Director of Nursing confirmed that these assessments were required but not completed on the specified dates.
Infection Control Deficiencies in PPE Usage and Sanitization
Penalty
Summary
The facility failed to adhere to infection prevention and control protocols for residents on transmission-based and enhanced barrier precautions. Resident #93, diagnosed with MRSA bacteremia and osteomyelitis, was under contact precautions. However, staff members, including an LPN and a CMA, were observed entering the resident's room without wearing the required personal protective equipment (PPE) such as gowns and gloves. Additionally, the CMA did not sanitize the blood pressure cuff after use, nor did they wash or sanitize their hands, despite clear signage indicating the need for such precautions. Resident #56, who had a gastrostomy and was on enhanced barrier precautions, also did not receive care in accordance with the facility's policies. Two CNAs provided care without wearing the necessary PPE, such as gowns and gloves, even though they were aware of the resident's precautionary status. Furthermore, during incontinent care for Resident #52, a CNA failed to change gloves after providing care and before touching other items in the resident's environment, such as a cup and a light cord, which compromised infection control practices.
Failure to Provide Ordered Double Portions for Resident
Penalty
Summary
The facility failed to provide double portions as ordered for a resident during meal service. The resident, who was admitted with diagnoses including Type 2 Diabetes Mellitus, hemiplegia, and hemiparesis following a cerebral infarction affecting the right dominant side, had a physician's order dated 10/13/23 for a low concentrated sweets (LCS) diet with mechanical soft texture, regular consistency, and double portions for heart health. On 06/02/24 at 12:07 p.m., the resident was observed receiving a meal tray with single portions instead of the ordered double portions. A Certified Nursing Assistant (CNA) confirmed at 12:12 p.m. that the tray did not contain double portions and stated they had not noticed the double portion requirement on the meal ticket.
Failure to Label Enteral Tube Feeding Bottles
Penalty
Summary
The facility failed to ensure proper labeling of an enteral tube feeding bottle for a resident with dysphagia and oropharyngeal phase gastrostomy status. The resident had a physician order for Vital AF 1.2 Cal to be administered at 55 ml/hr via PEG-tube every shift, along with an order for enteral H2O to auto flush the PEG-tube with 23 cc of H2O every hour. During an observation, it was noted that the resident was receiving 55 ml/hr of Vital AF 1.5 Cal via PEG-tube, but the formula bottle and H2O bag were not labeled with staff initials, date, or time as required by the facility's policy. An LPN confirmed that the protocol was not followed, as the tube feeding was not labeled.
Failure to Administer Medications as Ordered
Penalty
Summary
The facility failed to ensure medications were administered as ordered by the physician for a resident with respiratory care needs. The resident had diagnoses including congestion and allergic rhinitis, and was prescribed loratadine and guaifenesin. The physician ordered loratadine to be given as needed and guaifenesin to be administered every 12 hours for seven days. However, the Medication Administration Records (MARs) showed that guaifenesin was administered only 12 out of 14 times. Additionally, there was no documentation that loratadine had been administered to the resident. The resident reported having a respiratory infection and sinus drainage over a holiday weekend, during which they were unable to take their prescribed medication. The facility's Director of Nursing (DON) and Assistant Director of Nursing (ADON) were made aware of the discrepancies in medication administration. It was revealed that guaifenesin was a house stock medication and should have been available, while loratadine was delayed in delivery from the pharmacy. The ADON confirmed that loratadine was delivered late at night, and there was a lack of communication among nursing staff regarding the medication's status during shift changes.
Latest citations in Oklahoma
A resident filed multiple written grievances against a nursing staff member, including one that lacked any attached investigation report, and reported never receiving a response from administration. The facility’s policy required the administrator to investigate and respond to written grievances within ten days, but staff interviews showed confusion about where grievances should be placed, with some believing they should go to the administrator and others thinking they belonged in the DON’s office. The ADON acknowledged that grievances were left in various locations, did not consistently reach administrative staff, and that staff had not been in-serviced on grievance procedures. An LPN reported assisting the resident with a grievance and sliding copies under the administrator’s and ADON’s office doors, yet leadership later stated they were unaware of that grievance due to a systemic failure in grievance review.
The facility failed to maintain required RN coverage for at least 8 consecutive hours per day, 7 days a week, despite a census of 76 residents and a written staffing policy requiring such coverage. PBJ staffing data showed multiple days in a quarter with no RN hours recorded. The business office manager and corporate HR officer confirmed the accuracy of the PBJ data and that there was no RN coverage on those days, and the DON acknowledged awareness of the missing RN hours.
The facility failed to follow its abuse reporting policy and regulatory requirements after a resident alleged that an LPN punched them in the shoulder, pushed their walker, and later verbally abused and cursed at them, causing fear, shaking, and prolonged crying. Grievances documented the physical and verbal allegations and the resident’s emotional response, but there was no timely response to the grievances. The DON acknowledged not reporting the abuse allegations to the state survey agency or local police within the required 2-hour timeframe and not notifying the state nursing board about the LPN, citing misunderstanding of the reporting timeframes and requirements.
Surveyors found multiple failures in food storage, sanitation, and hand hygiene in the kitchen. Undated and unlabeled leftover foods, including pasta, sliced ham, and a white liquid, were stored in the refrigerator, and opened gallon containers of mustard and Ranch dressing had dried spillage on the outside, with one lid not properly secured. Stacked cups and plates were observed with water droplets between them on two occasions, indicating dishes were not air dried. A dietary aide was seen tossing salad without gloves, and leadership reported that the dietitian had not visited for about a year and that no one was clearly responsible for kitchen audits, despite facility policy requiring proper food handling and dishwashing sanitation.
Surveyors identified that the facility did not ensure a clean, safe, and homelike environment for residents, noting makeshift window coverings using bed sheets, cluttered rooms with items on the floor, an unmade extra bed, a TV placed on the floor, and a urine odor in one room. Facility-wide issues included chipped and peeled paint on door facings and walls, as well as dirt and dust buildup on baseboards, a box fan, and bent, dirty air return vents in a TV room. A housekeeper reported there was no scheduled cleaning log or check sheet, and that cleaning of fans and baseboards occurred only when residents asked or when staff had time, reflecting the lack of a structured cleaning routine.
The facility failed to provide enough nursing staff to meet residents’ daily care needs, as shown by multiple days with documented insufficient direct care staffing and incomplete bathing records for several residents whose care plans called for regular baths. CNAs reported that due to short staffing, incontinent care, baths, and showers were often delayed or left for the next shift and sometimes never completed, particularly for residents needing 2-person assistance. The DON acknowledged both staffing shortfalls and the absence of a reliable process to document and track completed baths, and was unsure how many scheduled baths were actually provided.
A resident with cerebral palsy and major depressive disorder sustained three superficial gluteal lacerations during a transfer with a mechanical lift, as documented in incident notes and followed by treatment orders to cleanse the wounds daily and as needed. Facility policy required ongoing assessment and timely revision of care plans when a resident’s condition changed, and the MDS coordinator stated that care plans should be updated the same day or the next day after such events. However, the resident’s care plan was not revised to include the new lacerations, resulting in a failure to update the care plan to reflect the new skin condition.
A resident with dysphagia, dementia, and a physician order for a mechanically soft diet without bread was incorrectly served a grilled cheese sandwich and salad instead of the ordered diet. Despite a care plan and policy requiring therapeutic diets to follow MD orders, dietary staff misread the diet card and, despite questioning the appropriateness of the meal, proceeded after confirmation from the cook. The resident subsequently experienced a choking episode during the meal, required emergency intervention, and was transported to the ED, where suctioning removed a small piece of lettuce and symptoms resolved.
A resident with dementia, moderately impaired cognition (BIMS 9), and a documented history of elopement and prior injury in the community was admitted after hospital records and a family member identified them as an elopement risk. The social worker later reported learning of the elopement history from hospital records and verbally informing nursing staff, but did not document this information or the notification. On the night of the incident, staff last observed the resident during night‑shift rounds around 3:30–4:00 a.m. and discovered the resident missing during early morning hours. A CNA and an LPN searched the building and surrounding area without success, noting the resident’s room window appeared secured with the screen in place and with no clear route of exit identified. The resident was ultimately found in the community near a public school several miles away and was assessed by an LPN on return with no injuries noted.
The facility failed to follow physician orders for sliding-scale insulin and required follow-up FSBS monitoring for two residents with diabetes. Both had orders specifying insulin doses for elevated FSBS ranges, with instructions to recheck FSBS after 2 hours and notify the MD if levels remained high. Records showed multiple elevated FSBS readings for each resident, but there was no documentation of repeat FSBS checks or MD notification as ordered. In interviews, an LPN and an RN confirmed that the orders required 2-hour rechecks and documentation, and the DON acknowledged that documentation of repeat FSBS and MD notification was not found.
Failure to Receive, Track, and Investigate Resident Grievances per Policy
Penalty
Summary
The facility failed to ensure grievances were received, tracked, and investigated by an identified grievance official in accordance with its grievance policy. Review of the grievance binder showed multiple grievances filed by Resident #23, including one dated 01/07/26 that had no investigation reports attached. The facility’s undated grievance policy stated that the administrator should inform the complainant of the findings of the investigation within ten days of receiving the written grievance report and outline actions to correct identified problems. Resident #23 reported having filed multiple grievances against a nursing staff member and stated they had not received any response from administrative staff regarding these grievances. Staff interviews revealed confusion and inconsistency regarding the handling and routing of grievance forms. CNA #1 stated that nursing staff were required to take written grievances directly to the administrator, while CNA #2 believed grievances were being placed in the DON’s office but was unsure. The ADON stated that grievances were being placed by staff in various locations throughout the facility and were not reaching administrative staff promptly, and acknowledged that staff had not received in-service training on grievances. The ADON, DON, and administrator reported they were unaware of the 01/07/26 grievance due to a systemic grievance review failure. LPN #1 stated they assisted Resident #23 with the 01/07/26 grievance, made two copies, and slid them under the office doors of the administrator and ADON, yet the grievance was still not received or acted upon by the designated administrative staff.
Failure to Maintain Required Daily RN Coverage
Penalty
Summary
The facility failed to ensure required RN coverage for eight consecutive hours per day, seven days per week, for a census of 76 residents. The facility’s staffing policy dated 10/2023 stated that an RN must be on duty 8 hours a day, 7 days a week. Review of the PBJ Staffing Data Report dated 03/20/26 showed there was no RN coverage on multiple dates in quarter 1 of 2026, specifically 10/05/25, 10/12/25, 10/18/25, 10/19/25, 11/09/25, 11/15/25, 11/29/25, 11/30/25, 12/06/25, 12/07/25, 12/13/25, 12/14/25, 12/20/25, 12/21/25, 12/27/25, and 12/28/25. During interviews, the business office manager stated that the corporate human resource officer was responsible for inputting PBJ data and confirmed that the missing RN coverage reflected in the PBJ report was accurate. The corporate human resource officer further confirmed that there was no RN coverage on the listed dates. The DON acknowledged awareness of the missing RN hours for quarter 1 of 2026. No additional resident-specific clinical details were documented in relation to these staffing gaps.
Failure to Timely Report Alleged Abuse to State, Police, and Nursing Board
Penalty
Summary
The facility failed to follow its abuse policy and federal/state reporting requirements for allegations of abuse involving one resident. The facility’s undated Abuse Policy Procedure required that all allegations of resident maltreatment, including abuse and injuries of unknown origin, be promptly reported to the administrator and investigated, and that the administrator immediately report the allegation to the Oklahoma State Department of Health (OSDH) and local police, with reporting within two hours when the allegation involves abuse or results in serious bodily injury. A grievance form dated 01/07/26 documented that a resident reported an LPN had "slugged" them in the shoulder and that the resident was "shaking like a leaf." A second grievance form dated 03/16/26 documented that the same resident reported the LPN told them to "get my ass back on my own hall," after which the resident began crying. An employee disciplinary action form dated 03/19/26 referenced several residents’ concerns about the LPN’s communication style and emphasized the need for empathy, active listening, and professionalism, but the form contained no signatures. During interview on 03/26/26, the resident stated the LPN punched them in the left shoulder on 01/07/26 and, when the resident did not fall, pushed their walker into them. The resident reported discovering a dime-sized bruise on the left shoulder later that day while showering, and stated they were fearful of the LPN and shook with fear and anger. The resident also stated that on 03/16/26 the LPN cursed at them and denied them access to a different hall, causing them to become upset and cry all night, and that no one responded to their grievances until 03/25/26. The DON stated on 03/26/26 that they were not aware of the 01/07/26 abuse allegation until 03/25/25 and had not reported the 01/07/26 or 03/16/26 allegations to OSDH or local police because they believed they had 48 hours after discovery to report. On 03/30/26, the DON further stated they had not notified the Oklahoma Board of Nursing regarding the LPN because they did not know they were required to report before completing the investigation. These actions and inactions resulted in the facility’s failure to timely report alleged abuse to OSDH within two hours of discovery, to immediately notify local law enforcement, and to report the allegation to the Oklahoma Board of Nursing as required.
Food Storage, Sanitation, and Hand Hygiene Deficiencies in Kitchen
Penalty
Summary
Surveyors identified a deficiency in the facility’s food service and kitchen sanitation practices affecting 76 residents served from the kitchen. During a kitchen tour, surveyors observed multiple improperly stored and unlabeled food items, including an undated, unlabeled bag of leftover pasta, an open undated half package of sliced ham, and an undated, unlabeled pitcher of white liquid in the refrigerator. They also observed undated opened gallon containers of mustard and Ranch dressing with dried spillage down the sides onto the labels, and in the case of the Ranch dressing, the lid was not secured properly. The facility’s policy required that food be stored, handled, prepared, and served to minimize the risk of foodborne illness, and that dishwashing machines be operated using specified sanitation methods. Additional observations showed that stacked cups and plates had water droplets between them on two separate days, indicating dishes were not air dried as required. A dietary aide was seen tossing salad in a large bowl without wearing gloves, and the CDM acknowledged the aide should have washed hands and donned gloves before touching food. The CDM also reported that the dietitian had not visited in approximately a year, resulting in no kitchen audits being available, and the administrator stated they did not know who was responsible for kitchen audits since the dietitian was not coming to the building. These observations demonstrated failures in labeling, dating, cleanliness of condiment containers, dishwashing and drying practices, and hand hygiene, contrary to the facility’s kitchen sanitation policy and professional standards.
Failure to Maintain Clean, Safe, and Homelike Environment
Penalty
Summary
Surveyors found that the facility failed to maintain a safe, clean, comfortable, and homelike environment for its 76 residents, as evidenced by multiple environmental deficiencies observed during facility tours. In several resident rooms, folded bed sheets were tacked over windows instead of appropriate window coverings, and one room was noted to be cluttered with items on the floor. Another room contained clutter on shelves and in corners, an unmade extra bed without linens, a television placed on the floor, and a noticeable urine odor. Throughout the facility, door facings and walls had chipped and peeled paint. Additional observations in the TV room included baseboard ledges with visible dirt and dust buildup, a box fan with dust and dirt collected on one side of the guard, and air return vent covers that were dirty and bent. A housekeeper reported there was no scheduled cleaning log or check sheet in place, and that fans were cleaned only when residents requested it and baseboards were cleaned when staff were able, indicating a lack of structured cleaning practices contributing to the unclean and non-homelike environment.
Insufficient Staffing Leading to Missed Bathing and Incontinent Care
Penalty
Summary
The deficiency involves the facility’s failure to provide sufficient nursing staff to meet residents’ daily care needs, including scheduled bathing and incontinent care. The DON reported a census of 98 residents, and Quality of Care Monthly Reports documented multiple days with insufficient direct care staff for the resident census: 3 days in December 2025, 5 days in January 2026, and 1 day in February 2026. A bath list showed one resident was scheduled for baths on Mondays and Thursdays, but bath sheets documented baths only on 03/05/26, 03/19/26, and 03/24/26. Another resident was scheduled for baths every Tuesday, Thursday, and Saturday, but records showed baths only on 03/05/26, 03/14/26, 03/19/26, and 03/24/26. A third resident was scheduled for baths on Wednesdays and Saturdays, but documentation showed only a complete bed bath on 01/16/26 and 01/21/26 and a shower on 03/05/26. CNA interviews further described that residents did not receive incontinent care, baths, or showers as often as needed due to staffing shortages. One CNA stated that care tasks were sometimes left for the next shift, but because shifts were often short-staffed, the care was never completed. Another CNA reported that when staffing was low, residents requiring more than one person for transfers often did not receive baths or showers. The DON stated there were no additional bath sheets available, acknowledged there was not a good process for bath or shower sheet completion, and expressed uncertainty about how many baths were actually being provided, indicating a lack of reliable tracking of whether scheduled bathing was carried out.
Failure to Update Care Plan for New Skin Lacerations After Transfer Incident
Penalty
Summary
The deficiency involves the facility’s failure to revise a resident’s comprehensive person-centered care plan to reflect a new skin alteration following an incident during a mechanical lift transfer. The facility’s policy, revised in 12/2016, stated that assessments of residents are ongoing and care plans are revised as information about the residents and their conditions change. Resident #28’s care plan, initiated on 03/06/25, documented diagnoses including cerebral palsy and major depressive disorder. On 12/04/25 at 12:01 p.m., an incident note recorded that during a transfer using a mechanical lift, the resident stated that the chair pinched them, and upon transfer back to bed, three superficial lacerations were noted on the gluteal area. A subsequent incident note on 12/04/25 at 4:00 p.m. documented a new order to cleanse the lacerations with wound cleaner and pat dry daily and as needed until resolved. Despite these documented lacerations and treatment orders, a review of Resident #28’s care plan showed no documentation of the lacerations. On 03/26/26, the MDS coordinator stated that care plans were to be updated with falls or other changes the same day or the next day and acknowledged that the care plan should have been updated to include the lacerations but that they were not added. This lack of revision to the care plan to reflect the new skin condition constituted the cited deficiency.
Failure to Follow Physician‑Ordered Mechanically Soft Diet Resulting in Choking Episode
Penalty
Summary
The deficiency involves the facility’s failure to ensure a resident received a physician‑ordered mechanically soft diet without bread. The resident had medical diagnoses including cerebral infarction, dysphagia, and dementia, was severely cognitively impaired with a BIMS score of 5, and required a mechanically altered diet and set‑up assistance with eating. The resident’s care plan and physician order specified a mechanically soft texture diet with no bread due to dysphagia and cognitive deficits. On the date of the incident, the resident was served a grilled cheese sandwich and a side salad for the evening meal instead of the ordered mechanically soft diet without bread. The dietary staff did not follow the physician’s order or the care plan intervention to provide a mechanically altered diet with no bread. The facility’s policy stated that therapeutic diets would be served according to doctor orders, but this was not followed when the resident was given regular‑texture food items inconsistent with a mechanically soft diet. The cook who prepared the tray acknowledged misreading the dietary card, which resulted in the incorrect diet being provided, and the dietary aide who delivered the tray reported questioning whether a grilled cheese sandwich and salad were appropriate for a mechanically soft diet but relied on the cook’s confirmation that they were. The dietary manager and administrator stated that the cook and dietary aide had not received adequate training regarding therapeutic diets and that the staff should have recognized the meal items were not consistent with the ordered mechanically soft diet without bread. As a result of receiving the incorrect meal, the resident experienced a choking episode during dinner, was observed unable to move air effectively, required abdominal thrusts, and was sent to the hospital, where suctioning revealed a small piece of lettuce before the resident’s symptoms resolved.
Removal Plan
- Completed an immediate diet order audit for all residents to ensure no additional meals were served without verification of the residents’ ordered diet consistency.
- Implemented a monitoring tool to verify meal trays matched physician-ordered diets for all residents.
- Registered dietician observed dietary preparation processes and provided additional re-education as needed.
- Scheduled dining room nursing assignments to increase staff presence and supervision during meal service.
- Conducted a multi-disciplinary quality assurance meeting and completed a root cause analysis to determine contributing factors and identify improvements needed to prevent recurrence.
- Speech therapy assessed Resident #3 and added gravy/sauce to ground meat items to improve moisture and aid in swallowing and continued monitoring during meals to ensure safety with updated dietary modification.
- In-serviced dietary and nursing staff on the importance of following physician-ordered diets.
- Implemented a two-step meal tray verification policy requiring dietary staff to verify diet orders and tray accuracy during tray preparation and nursing staff to conduct a second verification prior to tray delivery to residents.
- Suspended dietary staff involved in the incident pending investigation.
Failure to Prevent Elopement of Cognitively Impaired Resident With Known Elopement History
Penalty
Summary
The deficiency involves the facility’s failure to prevent an elopement of a resident with moderately impaired cognition and a known history of elopement. The resident had been admitted with diagnoses including non‑traumatic brain dysfunction and dementia, and a BIMS score of 9 indicated moderately impaired cognition. Prior records from a community acute care hospital documented that the resident had previously eloped from another nursing facility, which then refused to accept the resident back. A family member reported during admission that the resident was an elopement risk, had memory problems from a motor vehicle accident, and had previously been hit by a car while walking in the community. The family member stated they informed staff of this history during the admission process. The social worker later stated they learned of the resident’s elopement history from hospital records after admission and reported it verbally to nursing staff during a morning meeting, but did not document either the information or the notification. On the night of the incident, staff last observed the resident between approximately 3:30 a.m. and 4:00 a.m. during night‑shift rounds. When a CNA reported for duty shortly before 7:00 a.m. and went to the resident’s room, the resident was not present. The CNA and an LPN searched the building and surrounding area but could not locate the resident, and the CNA reported that the window in the resident’s room remained secured with the screen in place, and they did not know how the resident exited the building. An incident report documented that staff discovered the resident missing at approximately 6:20 a.m., and that the resident was later found in the community near a local public school approximately 2.2 miles from the facility at about 8:40 a.m. An LPN stated they learned the resident was missing at about 8:00 a.m. and assessed the resident upon return, finding no injuries. The administrator stated they were unable to definitively identify how the resident eloped from the facility.
Removal Plan
- The administrator contacted the QAPI committee members and created a performance improvement plan which included continued inspections of points of possible egress from the facility, staff education on elopement was initiated, continued 1:1 monitoring of the resident until discontinued by their physician, and ongoing monitoring of elopement prevention procedures by the administration and QAPI committee.
- The maintenance supervisor inspected the locks and code pads to all doors that lead to the outside of the building.
- The maintenance supervisor checked to ensure each window remained locked and secure from being opened by residents.
- The resident was placed on 1:1 monitoring for high elopement risk.
- The facility completed mandatory staff training on elopement prevention for staff, with participation verified through training sign-in sheets and interviews.
Failure to Follow Sliding-Scale Insulin Orders and Document Required FSBS Rechecks
Penalty
Summary
The deficiency involves the facility’s failure to follow physician orders for insulin administration and required follow-up blood glucose monitoring for two residents with diabetes. For Resident #1, a physician order dated 03/09/26 for Insulin Aspart specified that for finger stick blood sugar (FSBS) readings of 351–400, staff were to administer 10 units of insulin, recheck the FSBS in 2 hours, and, if still 400, notify the physician. The resident’s record showed multiple FSBS readings in the 360–401 range between 03/09/26 and 03/12/26, including 383, 401, 399, 390, 360, 384, 370, 366, and 383. However, there was no documentation that any repeat FSBS checks were performed 2 hours after these elevated readings or that the physician was notified as ordered. Resident #11 had a physician order dated 12/08/25 for Insulin Aspart that directed staff to administer 12 units of insulin for FSBS 401–450 and 15 units for FSBS 451–500, recheck the FSBS in 2 hours, and, if still greater than 400, notify the physician. The resident’s record showed FSBS readings of 411, 460, 481, 411, 429, 461, and 455 on various dates in March, all within or above the ranges specified in the order. As with Resident #1, there was no documentation of repeat FSBS checks or physician notification following these elevated readings. In interviews, an LPN and an RN confirmed that the sliding scale orders required a 2-hour recheck and documentation of the repeat FSBS and physician contact, and the DON acknowledged that they did not find documentation of repeat FSBS when blood sugars were over 351 for Resident #1 or over 400 for Resident #11.
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