Above average — CMS composite of the measures below.
The next survey window likely opens around January 2027
Estimate from public CMS data, current as of July 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Westover Retirement Community during CMS and state inspections, most recent first.
A resident with diabetes and anxiety was documented in MDS assessments as having no dental issues, but was observed to be without natural upper teeth and reported losing teeth since admission without being offered dental assistance. Interviews with the MDS RN, an LPN, and the DON confirmed the inaccuracy of the resident's dental status in the MDS.
A resident with diabetes and polyneuropathy was referred to neurology by an NP due to symptoms of leg and foot heaviness and numbness. Although the referral was documented and the resident was informed, there was no evidence the neurology consult was completed, and facility staff could not confirm if the resident was ever seen by a neurologist.
A resident with diabetes and anxiety lost several upper teeth during her stay and was not provided with a dental care plan or assistance in scheduling a dental appointment, despite expressing a desire to see a dentist. Staff confirmed no dental appointments had been arranged and no documentation of dental care planning was present.
A facility failed to provide adequate activities for a resident in isolation, who had chronic conditions and moderate cognitive impairment. Despite a care plan to maintain activity involvement, there was no documentation of the resident's participation in activities during a COVID-19 isolation period. Interviews revealed that activities staff did not enter COVID-19 positive rooms, and it was unclear if activity packets left outside were received.
A resident with heart failure did not receive prescribed Entresto due to cost issues, as the facility did not approve the expense. The medication was not administered on multiple occasions, and there was no documentation explaining the omission. Staff interviews confirmed the lack of approval and communication with the physician or NP.
Inaccurate MDS Assessment of Oral/Dental Status
Penalty
Summary
The facility failed to ensure the accuracy of Minimum Data Set (MDS) assessments for one resident out of four reviewed. A resident admitted with diagnoses including type II diabetes mellitus with polyneuropathy and generalized anxiety was documented in quarterly MDS assessments as having no oral or dental issues. However, observation revealed the resident was without natural upper teeth, and the resident reported losing several teeth since admission and not being offered assistance to see a dentist. Interviews with the MDS RN and an LPN confirmed uncertainty and inaccuracy regarding the resident's dental status, and the Director of Nursing acknowledged the MDS assessment did not accurately reflect the resident's oral or dental condition.
Failure to Complete Physician-Ordered Neurology Referral
Penalty
Summary
The facility failed to follow a physician order for referral services for one resident with type II diabetes mellitus and polyneuropathy. The resident was referred to neurology by a nurse practitioner due to symptoms of left foot and leg heaviness, numbness, and difficulty lifting the leg and foot. Documentation in the medical record confirmed the referral was made and that the resident was informed. However, there was no evidence in the medical record that the resident was ever seen by a neurologist following the referral. Interviews with the Director of Nursing and the nurse practitioner confirmed they were unable to verify if the neurology consultation had occurred.
Failure to Provide Timely Dental Services
Penalty
Summary
The facility failed to ensure timely dental services for a resident, as evidenced by the lack of documentation regarding a dental care plan or attempts to schedule a dental appointment for the resident since admission. The resident, who had diagnoses including type II diabetes mellitus with polyneuropathy and generalized anxiety, was observed to be without natural upper teeth and reported having lost several teeth during her stay. Despite expressing a desire to see a dentist, the resident had not been offered assistance in obtaining a dental appointment. Staff confirmed that the resident had lost teeth during her admission and that no dental appointments had been arranged. Medical record reviews also showed no issues with oral or dental status documented in the quarterly assessments, and no evidence of dental care planning was found.
Failure to Provide Activities for Isolated Resident
Penalty
Summary
The facility failed to provide adequate activities for a resident in isolation, affecting one resident out of the 50 in the facility census. The resident, who has chronic obstructive pulmonary disease, chronic diastolic heart failure, and dementia, was admitted with moderate cognitive impairment and required various levels of assistance for daily activities. The care plan for the resident included maintaining involvement in cognitive stimulation and activities of choice three to five times weekly. However, there was a lack of documentation regarding the resident's involvement in activities, and the resident reported only attending bingo and not receiving any activities in her room. Interviews with the Resident Lifestyle Coordinators revealed that while all residents are assessed for activity preferences, there was no documentation of the resident attending activities or refusing in-room activities during a period when the resident and her roommate were COVID-19 positive. The facility's infection control policy did not restrict activities for residents in isolation, yet activities staff did not enter COVID-19 positive rooms, and activity packets left outside could not be confirmed as received by the resident. This lack of engagement and documentation during the isolation period led to the deficiency noted in the report.
Failure to Administer Cardiac Medication Due to Cost Issues
Penalty
Summary
The facility failed to ensure that a resident received a prescribed cardiac medication, resulting in significant medication errors. Resident #207, who was newly admitted, had a physician's order for Entresto to be administered twice daily for acute on chronic diastolic heart failure. However, the Medication Administration Record (MAR) indicated that the medication was not administered on multiple occasions from the date of admission. There was no documentation explaining the omission of the medication. Interviews with facility staff revealed that the medication was not provided due to cost issues, and the facility had not approved the expense. The pharmacy confirmed that they had not sent the medication because the facility did not approve the cost, despite sending a fax requesting approval. Additionally, the Nurse Practitioner confirmed that neither the physician nor the NP was informed about the resident not receiving the medication, which was crucial for treating the resident's heart failure.
What surveyors are citing around you — mapped
All 10 risk areas, ranked with evidence
Repeat citations, what's rising near you, and quality measures — ranked so department heads know exactly where to look first.
Illustrative
What surveyors actually found near you
We read the 925 citations issued within 25 miles in the last 12 months — including the 5 immediate-jeopardy cases — and tell you exactly what happened, in plain English, matched to your record.
Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
Illustrative
A prioritized, do-first checklist
Every risk area becomes concrete audit steps drawn from real citations at facilities like yours — run them this week, before your window opens.
Illustrative
Risk indicators are statistical estimates from public CMS data — not predictions, findings, or compliance advice.
Nursing homes near Hamilton
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Jamestowne Rehabilitation | 0.4 mi | ★★★★★ | 0 | 0 |
| Bradford Place Care Center | 1.1 mi | ★★★★★ | 34 | 0 |
| Berkeley Square Retirement Cen | 1.5 mi | ★★★★★ | 6 | 0 |
| Golden Years Nursing Center | 2.7 mi | ★★★★★ | 0 | 0 |
| Residence At Huntington Court | 3.4 mi | ★★★★★ | 2 | 0 |
Every risk area ranked, a do-first checklist, and your local survey patterns
Built specifically for Westover Retirement Community.
100% money-back within 48 hours.
Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release July 2026) and official state health department websites.