Above average — CMS composite of the measures below.
A standard survey is most likely before around December 2026
Estimate from public CMS data, current as of July 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at White Plains Center For Nursing Care, L L C during CMS and state inspections, most recent first.
Undated and unlabeled food items were found stored in the kitchen, including sliced cheese, applesauce, chicken, rib meats, hamburger meat, pork, waffles, potatoes, buttered bread slices, and bags of cookies. A Food Service Worker said the items lacked proper labels and dates, and the FSD stated foods should be labeled and dated when delivered and placed in refrigerators and freezers.
The facility failed to maintain a clean, comfortable, and homelike environment. Surveyors observed spackle and chipped paint, stained and sticky floors, a strong stale odor, dirty radiators, peeling walls, chipped doors and cabinets, and a window covered with white tinted plastic instead of a blind for a resident who had requested one. A resident's wheelchair was also observed with a ripped armrest and soiled cushion, and staff interviews showed the dirty wheelchair and room maintenance issues were not consistently identified or documented in the work order logs.
Failure to Maintain Resident Dignity and Privacy: A resident with severe cognitive impairment, aphasia, hemiplegia, and dependence for ADLs was observed awake in bed, undressed, fully exposed, and visible from the hallway with the room door open and the privacy curtain not drawn. Staff and other residents passed by the room, and a CNA stated the resident often removed the gown while an RN stated the curtain should be drawn and the door closed to maintain privacy and dignity.
Delayed Delivery of Resident Package: A resident with intact cognition and diagnoses including PVD, HF, and DM reported waiting a long time for a device ordered to help manage leg swelling. The package had been delivered to the facility but was not promptly given to the resident; staff gave conflicting accounts about package handling, and the item was later found in the business office before being delivered to the resident.
Failure to provide ordered positioning devices for a resident with CVA, hemiplegia, and dementia. The resident was observed in bed without the prescribed left elbow extension splint and left-hand roll on multiple occasions. Staff said the resident sometimes refused the devices, but the refusals were not documented or reported to the MD or rehab therapy, and the care plan did not address the refusals.
Infection control and Legionella documentation deficiency: During wound care for a resident with a sacral pressure ulcer, an RN handled gauze after touching surfaces without hand hygiene or gloves, and another RN used the gauze to cleanse the wound. The facility also did not produce the required annual Legionella assessment or a potable water system water management plan, and 2024 water sampling reports were missing.
The facility lacked documented evidence that two staff members were offered the COVID-19 vaccine, received COVID-19 education, or signed a consent or declination. The DON said the facility had started collecting consents and providing education, but records could not be produced for the CNA and LPN. The new IP stated the prior records were not orderly.
The facility failed to ensure food safety and handling standards were met, with issues including soiled fans in food areas, improper labeling and discarding of expired food, lack of thermometers for microwaves, and unsafe food temperature recording practices.
A resident with moderately impaired cognition and significant medical conditions had a sign next to their bed stating 'walk me every day' without family permission. Staff used the sign to remind themselves to ambulate the resident, although this information was also in the care card.
The facility failed to maintain a safe and homelike environment for a resident, as their bathroom door was broken and hanging off the track for over a year. Despite being documented in the maintenance logbook and known by some staff, the issue remained unresolved.
A facility failed to ensure a resident with severe cognitive impairment and mobility issues was provided with appropriate treatment to maintain or improve mobility. Despite orders and assessments, the resident remained in bed for at least a week, and there was no formal system to ensure compliance with mobility requirements.
Undated and Unlabeled Food Stored in Kitchen
Penalty
Summary
Food items were observed stored in the kitchen without proper dating or labeling, contrary to the facility’s Food Dating and Labeling policy. During an initial tour of the kitchen, the refrigerator in the main kitchen contained a package of sliced cheese and a large container of applesauce that were not dated or labeled. The meat freezer contained unlabeled and undated chicken in two packages, rib meats, two sleeves of hamburger meat, a pork loin, and pork chops. An adjacent freezer also contained undated and unlabeled packages of waffles, potatoes, and buttered bread slices. A storage shelf next to the freezers had ten bags of cookies without labels. During interview, a Food Service Worker stated they did not know why the foods did not have proper labels and dates and stated all foods in the kitchen refrigerators and freezers needed labels and dates to determine how long they had been there. The worker also stated the bags of cookies needed the date they were prepared and a label with the type of cookie for allergy reasons. The Food Service Director stated they were responsible for everything in the kitchen, that foods needed to be labeled to prevent the potential for illness, and that foods should be dated when delivered and placed in refrigerators and freezers.
Cleanliness and Maintenance Deficiencies in Resident Rooms and Wheelchair Care
Penalty
Summary
The facility did not provide residents with a clean, comfortable, and homelike environment. During the survey, multiple resident rooms and common areas were observed with maintenance and housekeeping concerns, including spackle and chipped paint behind beds, dry brownish stains on the floor, sticky floors, a strong stale pungent odor on the second-floor unit, dirty radiators, peeling and bubbling wall surfaces, loose window pieces, chipped paint on doors and cabinets, black streaks on doors, and a white tint on a window. The Administrator stated the second floor needed a total renovation, and the Maintenance Worker stated some resident room issues had not been addressed because other projects took priority and the department was short staffed. Resident #27 stated they had requested a blind for the small thin window in their room after admission because sunlight shined directly on their face. The resident said maintenance had tried to fix the issue with white plastic covering, but it did not adequately shade the window and the resident still wanted a blind. The Maintenance Worker confirmed they were aware of the request and stated the blind was not replaced because they worked alone, other projects were a priority, and they were down a Maintenance Worker for the department. Observation later showed the window covered with white tinted plastic. Resident #74's wheelchair was observed with a peeling and ripped left armrest and a wheelchair and seat cushion soiled with white particles and stains. The wheelchair cleaning schedule showed the wheelchair was last cleaned on 8/16/25, and the work order logs from January 2025 through September 2025 contained no documented evidence of the observed room issues or wheelchair damage needing repair or having been repaired. Staff interviews showed the CNA did not notice the wheelchair was dirty, the RN stated wheelchairs were cleaned overnight and dirty wheelchairs should be reported, the Director of Environmental Services was not aware the wheelchair was dirty, and the LPN stated the wheelchair was sent to the basement after the dirty chair and ripped armrest were noticed.
Failure to Maintain Resident Dignity and Privacy
Penalty
Summary
The facility did not ensure care was provided in a manner that maintained dignity and privacy for one resident reviewed for dignity. Resident #4, who had diagnoses including hemiplegia, aphasia, and non-Alzheimer's dementia, was documented on the MDS as having severely impaired cognition and requiring substantial staff assistance with toileting hygiene, rolling, and showers/baths, and being dependent on staff for chair-to-bed transfers. The resident's care plan documented that the resident would be clean, dry, and dressed appropriately, and that staff should meet and anticipate all resident needs. During observation, Resident #4 was awake in bed with the room door open, undressed, and fully exposed and visible from the hallway. The privacy curtain was not drawn around the bed, and staff members and other residents were observed passing by the room. A CNA stated the resident often removed the gown and said they did not observe whether the curtain was drawn, whether the resident was without a gown, or whether the door was open during the morning observation. An RN stated staff must ensure the privacy curtain is drawn around the resident's bed and the door remains closed to maintain privacy and dignity, and that the curtain should still be drawn when care is not being provided.
Delayed Delivery of Resident Package
Penalty
Summary
The facility did not ensure the resident’s right to personal privacy, including the right to promptly receive a package delivered to the facility for the resident. Resident #33, who had diagnoses including peripheral vascular disease, heart failure, and diabetes mellitus, had intact cognition on the 06/11/2025 MDS. During observation and interview on 09/09/2025, the resident stated they had ordered a device recommended by their physician to help manage leg swelling and had been waiting a long time for the package. The resident reported that when they contacted the shipping company, they learned the package had already been delivered to the facility, and they also stated that when they asked staff about it, no one responded to their inquiry. The resident stated they called the front desk twice during the prior week and were told the package had not arrived. During interviews, the Recreation Director stated resident packages were distributed when delivered, except medical supplies, which were received and distributed to units by the Administrative Assistant. The Recreation Director later found the resident’s package in the business office. The Receptionist stated the package arrived on 09/08/2025 but was not seen at that time, and although the resident called twice on 09/09/2025 to check on it, no one answered in recreation and no follow-up was made. The Administrative Assistant stated packages entered through the back door, were signed for by dietary, housekeeping, or administration staff, stored in the hallway, and that the package for Resident #33 had been placed in the business office.
Failure to Provide Ordered Positioning Devices
Penalty
Summary
Provide appropriate care for a resident to maintain and/or improve ROM, limited ROM, and/or mobility was not ensured for Resident #50, who was admitted with diagnoses including CVA, hemiplegia, and non-Alzheimer's dementia. The resident's comprehensive care plan documented use of a left elbow extension splint and hand roll as ordered, and physician orders directed staff to apply the left elbow splint during the day shift and the left-hand roll at all times, with removal for ADLs, passive ROM, and skin checks. During three observations, Resident #50 was in bed without the left-hand roll and left elbow splint in place. The resident stated staff needed to put the devices on but had not done so. Staff interviews confirmed the resident was supposed to wear the devices during the day, and CNA #16 stated the resident sometimes refused them and staff reported that to the nurse. RN #3 stated the refusals were not documented and were not reported to the physician or rehabilitation therapy, and the care plan did not address refusal of the splint and hand roll. The Rehabilitation Director stated the resident had left-sided hemiplegia and contractures in the left elbow and hand, and that splints helped slow progression of contractures.
Infection Control and Legionella Documentation Deficiency
Penalty
Summary
An infection prevention and control deficiency was identified during recertification survey based on an observation involving a resident with a pressure ulcer and based on missing Legionella-related documentation. Resident #3 was admitted with diagnoses including hypertension, hyperlipidemia, and traumatic subdural hemorrhage. The 06/02/2025 MDS documented severely impaired cognition, dependence for bed mobility, and one unhealed pressure ulcer that was not present on admission. A physician order dated 08/13/2025 directed cleansing the buttocks/sacral pressure ulcer with normal saline, pat dry, and application of a duoderm hydrocolloid dressing and Medi-honey every shift and as needed. During an observation on 09/10/2025, RN #3 opened the medication cart, removed Medi-honey, and placed it into a calibrated cup. RN #3 then placed the Medi-honey back into the cart and, without performing hand hygiene and without gloves, removed gauze from its packaging and used a finger to push the gauze into the calibrated cup three times. RN #14 then poured normal saline into the cup containing the gauze and proceeded to cleanse the resident’s sacral wound. In addition, the facility did not provide documented evidence of the required annual Legionella assessment for 2024 and 2025, and the water management plan for the potable water system was missing at the time of survey. The facility submitted Legionella lab test results dated 01/13/2025, but the 2024 water sampling lab reports were missing and not provided during the survey.
Missing COVID-19 Vaccination Documentation for Staff
Penalty
Summary
The facility failed to maintain infection control prevention practices related to COVID-19 vaccination documentation for staff. During the recertification survey, review of staff immunization records showed no documented evidence that Certified Nurse Aide #20 and Licensed Practical Nurse #21 were offered the COVID-19 vaccine, received COVID-19 vaccination education, or signed a consent or declination form. The Director of Nursing stated that the facility began obtaining COVID-19 vaccination consents the previous fall and that staff were provided education and signed declinations, but documented evidence could not be produced for these two staff members. The Registered Nurse serving as the new Infection Preventionist stated they were being trained and that records left by the prior Infection Preventionist were not orderly and needed to be set up better.
Food Safety and Handling Deficiencies
Penalty
Summary
The facility did not ensure that food was stored, prepared, distributed, and served in accordance with professional standards for food service safety. During an initial tour of the kitchen, heavily soiled circulation fans were observed in use in both a food production area and the clean side of the dishwasher. The fans were covered in dust and grime, and the maintenance worker responsible for cleaning them admitted that they had not been cleaned timely. Additionally, a dietary aide was observed preparing food under one of these dusty fans, and the Food Service Director acknowledged that this could lead to food contamination. Furthermore, a cook was seen using their bare hand to retrieve a piece of aluminum foil from a pan of chicken and gravy, and a food cart with peeling surfaces was in use, which could also contaminate food. The facility also failed to properly label and discard expired food items in the nourishment refrigerators. Multiple expired and unlabeled food items were found in one of the nourishment refrigerators, and the staff were unaware of who the items belonged to. The Food Service Director confirmed that the dietary department was responsible for discarding expired food items. Additionally, there were no thermometers available to check food temperatures in the microwaves on the resident units, and there were no procedures or guidance posted to ensure safe food temperatures. Staff were observed using inadequate methods to determine if microwaved food was at a safe temperature for residents. Lastly, the Food Service Director did not follow safe food handling procedures while recording food temperatures. The director was observed wiping a thermometer probe with a cloth and then placing it into multiple pans of food without properly sanitizing it between uses. The director admitted that they should have used alcohol wipes to sanitize the thermometer probe. These actions and inactions led to multiple deficiencies in food safety and handling within the facility.
Resident Dignity Not Maintained
Penalty
Summary
The facility did not ensure that residents had the right to a dignified existence in an environment that promoted the maintenance or enhancement of quality of life for one resident. Specifically, a sign was placed next to the bed of a resident with moderately impaired cognition and significant medical conditions, stating 'walk me every day' along with a picture of staff assisting with ambulation. The resident's family did not give permission for the sign to be placed. Staff interviews revealed that the sign was intended to remind staff to ambulate the resident, but this information was also available in the care card. The presence of the sign was observed on multiple occasions during the survey period.
Failure to Maintain Safe and Homelike Environment
Penalty
Summary
The facility did not ensure maintenance services necessary to maintain a safe, clean, comfortable, and homelike environment for Resident #40. Specifically, the resident's room had an accordion-style bathroom door that was falling off the track. The maintenance logbook documented the broken door on two separate occasions, in July 2022 and March 2023, but the issue remained unresolved. Observations on November 28 and November 30, 2023, confirmed the door was still broken and hanging off the track. Resident #40 stated the door had been broken for at least a year. Interviews with staff revealed that some were unaware of the issue, while others acknowledged it but did not ensure it was fixed. The Environmental Services Director was unsure why the door had not been repaired.
Failure to Maintain Resident Mobility
Penalty
Summary
The facility did not ensure that a dependent resident, identified as Resident #65, was provided with appropriate treatment and services to maintain or improve their mobility. Resident #65, who was admitted with diagnoses including intracerebral hemorrhage, epilepsy, and chronic obstructive pulmonary disease, was severely cognitively impaired and required assistance for mobility and transferring. Despite a provider order and a physical therapy assessment indicating that Resident #65 should be out of bed to their geri-chair with the assistance of two staff and a mechanical lift, observations over several days revealed that the resident remained in bed in a hospital gown. Interviews with staff confirmed that Resident #65 had not been out of bed for at least a week, and there was no formal system in place to ensure residents were being mobilized as required by their care plans. During an interview, the Director of Nursing acknowledged that Resident #65 should be out of bed daily but admitted that there was no formal system to ensure this was happening. The lack of a structured schedule or system to ensure compliance with the provider's orders and professional standards resulted in the resident not receiving the necessary mobility support, which is a deficiency in the facility's care practices.
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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Nursing homes near White Plains
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Martine Center For Rehabilitation And Nursing | 0.5 mi | ★★★★★ | 18 | 0 |
| The Knolls | 3.7 mi | ★★★★★ | 0 | 0 |
| The Grove At Valhalla Rehab And Nursing Center | 3.7 mi | ★★★★★ | 20 | 0 |
| Sprain Brook Manor Rehab | 3.8 mi | ★★★★★ | 0 | 0 |
| Greenwich Woods Rehabilitation | 5.2 mi | ★★★★★ | 0 | 0 |
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