Above average — CMS composite of the measures below.
A standard survey is most likely before around August 2026
Estimate from public CMS data, current as of July 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at The Plaza Rehab And Nursing Center during CMS and state inspections, most recent first.
A resident with severe cognitive impairment and multiple chronic conditions developed a non-displaced fracture of the right upper arm, with no clear cause identified. The facility did not report this injury of unknown source to the Department of Health within the required two-hour window, instead submitting the report more than a day later. Leadership attributed the delay to the belief that the injury was not due to abuse or a crime, but regulations require prompt reporting of such incidents involving serious bodily injury.
Surveyors found that resident rooms and common areas were not consistently cleaned or maintained, with observations of accumulated dirt, stained surfaces, broken fixtures, and overflowing trash. Staff interviews revealed inconsistent housekeeping schedules and a lack of awareness of the issues, while maintenance logs showed no requests for repairs or cleaning related to the observed problems. The facility did not meet its own policy or regulatory requirements for maintaining a clean, safe, and homelike environment.
Two residents with severe cognitive impairment and significant medical conditions were found with unexplained injuries, including scratches, ecchymoses, and a fracture. Despite the lack of a clear cause and the residents' inability to provide a history, the facility did not report these incidents to state authorities, relying instead on clinical baseline and diagnoses to determine that reporting was unnecessary.
A resident with a surgical wound and amputation did not have complete documentation of ordered wound care treatments on several occasions. The medical record lacked evidence that treatments were administered or refused, and nursing staff could not confirm completion or refusal of care. The deficiency was attributed to missing documentation by newly hired nurses.
Residents, family members, and staff reported ongoing issues with mice, cockroaches, and flies in multiple rooms and units, with direct observations confirming pest activity despite regular pest control treatments. Staff interviews revealed persistent pest problems and inconsistent communication about pest control measures, indicating that the facility's pest management program was not effective in keeping the environment free of pests.
A resident with cognitive impairment and a known risk for elopement exited the facility unsupervised despite being on hourly visual checks and having a wander guard in place. Staff did not detect the resident's departure in real time, and a triggered exit alarm was deactivated by security without proper investigation or notification. The resident was later found by police and transported to the ER without injury.
Failure to Timely Report Injury of Unknown Source
Penalty
Summary
The facility failed to ensure timely reporting of an injury of unknown source as required by federal and state regulations. A resident with a history of severe cognitive impairment, osteoporosis, osteopenia, and other chronic conditions complained of right arm pain. An X-ray revealed a non-displaced fracture of the right proximal humeral shaft, but the resident was unable to explain how the injury occurred, and there was no evidence of a fall or trauma. The incident was classified as an injury of unknown source. According to facility policy and regulatory requirements, all alleged violations involving abuse, neglect, or injuries of unknown source that result in serious bodily injury must be reported to the New York State Department of Health within two hours of discovery. In this case, the X-ray result confirming the fracture was obtained, but the facility did not report the incident to the Department of Health within the required two-hour timeframe. Instead, the report was submitted more than a day later. Interviews with facility leadership revealed that the delay in reporting was due to their determination that the injury was not the result of abuse or a crime, and that the fracture could be attributed to the resident's underlying medical conditions. Despite this, the regulations require prompt reporting of injuries of unknown source, regardless of suspected cause, when serious bodily injury is involved. The deficiency was identified based on observation, record review, and staff interviews.
Failure to Maintain Clean and Homelike Resident Environment
Penalty
Summary
Surveyors identified that the facility failed to maintain a safe, clean, and comfortable environment for residents, as required by regulation. Multiple observations on two units revealed resident rooms with accumulated dust and dirt on radiators and vent grills, peeling and broken nonslip stickers on floors, stained and mismatched floor tiles, chipped bathroom doors, stained window ledges and shades, broken furniture handles, and walls with scratches, scruff marks, and peeling wallpaper. Trash cans in some rooms were nearly full, and paper towels and old tissues were found on the floor. These conditions were directly observed by surveyors over several days. Interviews with residents and staff indicated that housekeeping services were inconsistent, with one resident reporting that housekeeping staff only cleaned their room once or twice a week. A housekeeper confirmed they worked on the unit only a few times per week and was unsure if others cleaned the rooms in their absence. Nursing and environmental services staff were either unaware of the cleanliness issues or had not received complaints from residents. The Director of Environmental Services stated that daily cleaning tasks were assigned, but was not aware of the specific problems identified by surveyors. The Director of Plant Operations described a process for maintenance requests and regular rounds but did not identify the observed deficiencies during their inspections. A review of the facility's maintenance logbook for the relevant period showed no requests for repairs or cleaning related to the observed deficiencies. The facility's own policy required that resident rooms and common areas be maintained in a clean, safe, and fully functional condition, but the observed conditions and lack of documentation indicated that these standards were not met. The deficiency was substantiated by both direct observation and staff interviews, as well as the absence of maintenance records addressing the issues.
Failure to Report Injuries of Unknown Origin
Penalty
Summary
The facility failed to ensure that all alleged violations involving abuse, neglect, or injuries of unknown origin were reported to the New York State Department of Health as required by federal and state law. For two residents with severe cognitive impairment and significant medical histories, incidents involving unexplained injuries were not reported. One resident, with diagnoses including Alzheimer's Disease, Insomnia, Diabetes, and Spontaneous Ecchymoses, was found with multiple scratches and large ecchymoses on various parts of the body. Despite the inability of the resident to provide a history and no witnesses to the incident, the facility concluded, after reviewing surveillance and clinical baseline, that the injuries were not of unknown origin and did not report the incident. Another resident, also with severe cognitive impairment and a diagnosis of osteoporosis, was found with skin discoloration, swelling, and later diagnosed with a fracture of the humeral head and neck. The resident was nonverbal and unable to explain the injury, and there were no witnesses or clear cause identified. The facility's investigation determined the injury was consistent with the resident's medical condition and therefore did not report it as an injury of unknown origin. In both cases, the facility's policy required reporting of injuries of unknown source, but the incidents were not reported to the state authorities. Staff interviews confirmed that the decision not to report was based on the facility's interpretation of the residents' clinical baselines and diagnoses, rather than the absence of a known cause for the injuries.
Incomplete Documentation of Wound Care Treatments
Penalty
Summary
The facility failed to ensure that medical records were complete and accurately documented in accordance with accepted professional standards for one resident reviewed for skin condition. Specifically, the medical record for a resident with a history of diabetes, hyperlipidemia, depression, and a recent surgical amputation did not contain evidence that wound treatment was administered as ordered on multiple days. The resident's care plan required daily wound care, and physician orders detailed a specific wound treatment regimen. However, the Treatment Administration Record showed missing or incomplete documentation for several dates, and there was no corresponding information in the Nursing Progress Notes for those days. Interviews with nursing staff revealed that the assigned nurses could not recall why documentation was missing and were unable to confirm whether the wound treatments were completed or refused on the specified dates. The Assistant Director of Nursing stated that the treatments were provided but not documented due to newly hired nurses missing the documentation process. The Director of Nursing could not confirm any refusals of treatment on the days in question, and there was no evidence in the medical record to support that the treatments were either completed or refused.
Failure to Maintain Effective Pest Control Program
Penalty
Summary
Multiple residents, family members, and staff reported ongoing pest issues, including sightings of mice, cockroaches, flies, and rats in various resident rooms and units. Observations confirmed the presence of pests, such as flies stuck to traps and reports of mice coming from under heaters and vents. Residents and their families described repeated encounters with pests, including mice entering rooms nightly and cockroaches being seen on food. Staff interviews corroborated these reports, with several staff members stating that pest sightings were documented in pest control logs and that pests had been a persistent problem on certain units. Pest control service records and inspection reports indicated that the facility had contracted with a pest management company, which provided regular treatments and applied various pest control products, such as insect monitors, gel bait, and glue boards. Despite these measures, pest activity continued to be reported and observed in multiple areas of the facility. Some staff members were unaware of the timing or details of pest control treatments, and there were instances where pest sightings were not reported to the appropriate department. The facility's policy required contracting with a licensed exterminator for standard pest management, but the ongoing reports and observations of pests in resident rooms and common areas demonstrated that the pest control program was not effective in maintaining a pest-free environment. The deficiency was evident across several units, with multiple reports of pest activity and insufficient resolution of the problem, as documented during the recertification and complaint survey.
Failure to Prevent Resident Elopement Due to Inadequate Supervision and Alarm Response
Penalty
Summary
A deficiency occurred when a resident with dementia, schizophrenia, and anxiety disorder, who was identified as being at risk for elopement, exited the facility unsupervised. The resident had a history of exit-seeking behavior and was on an hourly visual monitoring protocol, as well as equipped with a wander guard device. Despite these interventions, surveillance footage showed the resident leaving the unit without staff noticing, and subsequently exiting through the East COVID entrance door, which triggered an alarm. Staff interviews revealed that the assigned CNA had left for a break after notifying other staff of their absence, and the RN on duty did not observe any immediate exit-seeking behaviors from the resident. The wander guard was reportedly functional, but staff did not hear any alarms from the elevator or exit doors at the time of the incident. The alarm at the East lobby entrance was deactivated by a security officer without a thorough investigation or notification to the Director of Security, contrary to facility policy. The resident's absence was not confirmed until a headcount was conducted, and the elopement was only discovered after a significant delay. The investigation documented that multiple staff members, including security and nursing, did not detect the resident's departure in real time, and the required monitoring and response protocols were not effectively implemented. The resident was eventually located by police and transported to the emergency room without injury. The failure to provide adequate supervision and to properly respond to the triggered alarm resulted in the resident's unauthorized exit from the facility.
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What surveyors actually found near you
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
Illustrative
A prioritized, do-first checklist
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Risk indicators are statistical estimates from public CMS data — not predictions, findings, or compliance advice.
Nursing homes near Bronx
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Fordham Nursing And Rehabilitation Center | 0.2 mi | ★★★★★ | 1 | 0 |
| University Center For Rehabilitation And Nursing | 0.3 mi | ★★★★★ | 0 | 0 |
| Manhattanville Health Care Center | 0.9 mi | ★★★★★ | 0 | 0 |
| Prestige Nursing Care & Rehab Center | 1 mi | ★★★★★ | 11 | 0 |
| New Riverdale Rehab And Nursing | 1.2 mi | ★★★★★ | 0 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release July 2026) and official state health department websites.