Failure to Maintain Effective Pest Control Program
Penalty
Summary
Multiple residents, family members, and staff reported ongoing pest issues, including sightings of mice, cockroaches, flies, and rats in various resident rooms and units. Observations confirmed the presence of pests, such as flies stuck to traps and reports of mice coming from under heaters and vents. Residents and their families described repeated encounters with pests, including mice entering rooms nightly and cockroaches being seen on food. Staff interviews corroborated these reports, with several staff members stating that pest sightings were documented in pest control logs and that pests had been a persistent problem on certain units. Pest control service records and inspection reports indicated that the facility had contracted with a pest management company, which provided regular treatments and applied various pest control products, such as insect monitors, gel bait, and glue boards. Despite these measures, pest activity continued to be reported and observed in multiple areas of the facility. Some staff members were unaware of the timing or details of pest control treatments, and there were instances where pest sightings were not reported to the appropriate department. The facility's policy required contracting with a licensed exterminator for standard pest management, but the ongoing reports and observations of pests in resident rooms and common areas demonstrated that the pest control program was not effective in maintaining a pest-free environment. The deficiency was evident across several units, with multiple reports of pest activity and insufficient resolution of the problem, as documented during the recertification and complaint survey.