Above average — CMS composite of the measures below.
The next survey window likely opens around March 2027
Estimate from public CMS data, current as of August 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Highland Care Center during CMS and state inspections, most recent first.
Weekend nursing staffing was repeatedly short, with the facility’s records showing ongoing CNA and LPN deficits across multiple shifts and units and no replacement staff on several days. Residents reported long call bell response times, delayed meal trays, and unanswered bells, while CNAs, an LPN, the staffing coordinator, the RN supervisor, the DON, and the Administrator all acknowledged that weekend staffing was poor and difficult to replace.
Facility staff failed to maintain resident equipment and environmental fixtures in a clean condition. Surveyors observed blood pressure stands with dirt and debris, a Geri-chair and multiple wheelchairs with encrusted food particles, stains, and dust, and dining room air conditioners with black buildup inside the grates and one missing an outer cover. Interviews showed nursing, housekeeping, rehab, and environmental services all had roles in cleaning or reporting equipment, and the DON and Administrator confirmed the cleaning schedule and expectations for resident chairs and facility equipment.
Weekend Nursing Staffing Shortages
Penalty
Summary
The facility failed to provide sufficient nursing staff to meet resident needs and maintain resident safety, with repeated weekend shortages documented in the staffing records and confirmed by interviews. The facility policy stated that staffing should be adequate to meet resident care needs and based on the Facility Assessment, but the actual weekend staffing schedule from 10/04/2025 through 12/28/2025 showed ongoing shortages of both LPNs and CNAs across multiple shifts and units, with no replacement staff available on several days. The Facility Assessment, last updated 12/09/2025, listed staffing levels for each unit on day, evening, and night shifts, including RNs, LPNs, and CNAs. However, the review of actual weekend staffing showed significant deficits, including shortages of CNAs on day, evening, and night shifts and shortages of LPNs on some shifts. Examples included a 24-hour period with 18 CNA shortages, another with 1 LPN and 19 CNA shortages, another with 2 LPN and 8 CNA shortages, and another with 23 CNA shortages, all with no replacement of staff. The staffing records reflected an ongoing pattern of shortages on weekends. Residents and staff described the impact of the low staffing. During the Resident Council meeting, multiple residents stated staffing was a concern, with reports of call bells taking up to 40 minutes to be answered, long response times on one unit, and meal trays being delayed and served cold on weekends. A resident stated that on weekends there was often only one CNA on the unit at night and bells were unanswered. CNAs, an LPN, the staffing coordinator, the RN supervisor, the DON, and the Administrator all acknowledged that weekend staffing was poor or inadequate, that call-ins were difficult to replace, and that the facility often remained short staffed, especially on weekends.
Dirty Resident Equipment and Air Conditioners
Penalty
Summary
The facility failed to ensure that necessary housekeeping and maintenance services were provided to maintain a safe, clean, comfortable, and homelike environment for residents on two of eight resident units observed. During the survey, blood pressure stands were seen with layered dirt, dust, and debris at the base. On Unit 1, a Geri-chair used by Resident #331 had blackened loose tape at the front corners, a seat cushion encrusted with dried food particles, white stains, and streaks, and arm rests covered with faded pale-yellow foam padding marked with diffuse dark black spots. On Unit 2, the wheelchair for Resident #104 was heavily encrusted with dried food particles, debris, and dirt, and the seat cushion and arm padding were stained with dried brownish substances and accumulated dirt and debris. The wheelchair for Resident #203 was layered with dirt and debris, the wheelchair for Resident #254 had multiple white splatter stains on the outer back side, and the wheelchair seat cushion for Resident #89 was encrusted with dried food particles, debris, and brownish streaks, with the metal parts layered with dust and dirt. Three dining room air conditioners were observed with black substance layered inside the grates and dirt and debris on the bottom front section, and one of the air conditioners did not have an outer cover. Interviews confirmed that nursing staff were expected to check wheelchairs and Geri-chairs for cleanliness before transferring residents, and that housekeeping, maintenance, or rehabilitation staff were involved in cleaning or repairing resident equipment. The Director of Supportive/Environmental Services stated the department was responsible for cleaning blood pressure stands, that wheelchairs were to be power washed and disinfected on a monthly schedule, and that air conditioner grates and filters were to be cleaned when seasonal covers were removed. The DON stated the wheelchair schedule was provided to nursing leadership for communication to unit staff, and the Administrator stated cleanliness and safety were important and that environmental issues were addressed when found.
What surveyors are citing around you — mapped
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Repeat citations, what's rising near you, and quality measures — ranked so department heads know exactly where to look first.
Illustrative
What surveyors actually found near you
We read the 1,032 citations issued within 25 miles in the last 12 months — including the 19 immediate-jeopardy cases — and tell you exactly what happened, in plain English, matched to your record.
Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
Illustrative
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Illustrative
Risk indicators are statistical estimates from public CMS data — not predictions, findings, or compliance advice.
Nursing homes near Jamaica
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Margaret Tietz Center For Nursing Care Inc | 0 mi | ★★★★★ | 0 | 0 |
| Hillside Manor Rehab & Extended Care Center | 0 mi | ★★★★★ | 0 | 0 |
| Chapin Home For The Aging | 0 mi | ★★★★★ | 0 | 0 |
| Meadow Park Rehabilitation And Health Center Llc | 1 mi | ★★★★★ | 3 | 0 |
| Hollis Park Manor Nursing Home | 1.4 mi | ★★★★★ | 0 | 0 |
Every risk area ranked, a do-first checklist, and your local survey patterns
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release August 2026) and official state health department websites.