Below average — CMS composite of the measures below.
Past the typical resurvey interval — a standard survey could occur at any time
Estimate from public CMS data, current as of July 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Elderwood At Amherst during CMS and state inspections, most recent first.
Two residents with dementia were subjected to aggressive and abusive handling by certified nurse aides, including being forcefully redirected, pushed, and taunted, resulting in a fall and injury to one resident and mental distress to another. Staff failed to follow care plans that required calm, gentle approaches and redirection, instead using physical force and intimidation.
A resident with spinal stenosis and dementia was treated undignified by a CNA who threw clothes at them and told them to dress themselves after the resident expressed discomfort. The resident felt like a burden and reported the incident, leading to the CNA's termination for unsatisfactory care. Other staff confirmed the CNA's lack of patience and frustration with residents.
Abuse and Rough Handling of Residents with Dementia by Certified Nurse Aides
Penalty
Summary
Certified Nurse Aide #1 and Certified Nurse Aide #2 engaged in inappropriate and abusive physical and mental interactions with two residents diagnosed with dementia and other comorbidities. Certified Nurse Aide #1 attempted to redirect a resident who was wandering by holding onto the resident's upper arms from behind and pushing them forward toward a chair. This aggressive handling caused the resident to lose balance and fall to the floor, resulting in a superficial abrasion to the right flank. The resident's care plan indicated the need for a calm, gentle approach and redirection during agitation, but these interventions were not followed during the incident. Certified Nurse Aide #2 was observed responding aggressively to another resident who had unplugged a power cord. The aide physically redirected the resident to a chair, held the resident down with body weight, and continued to maintain close proximity while taunting and blocking the resident, leading to further agitation. Later, when the resident removed a power cord from a medication cart, Certified Nurse Aide #2 donned gloves and physically struggled with the resident to retrieve the cord, pushing the resident up against a wall and engaging in a physical altercation. The resident's care plan also called for a calm approach and redirection, which was not adhered to during these events. Multiple staff interviews and video footage confirmed that both aides used physical force and engaged in mentally abusive behaviors, such as taunting and intimidation, rather than following established protocols for managing residents with dementia. The actions of the aides were described by staff, including the DON, LPN, and other witnesses, as physically and mentally abusive, and not in compliance with the facility's abuse prevention policies. The residents involved were known to wander and did not exhibit aggressive behaviors, and their care plans did not call for physical restraint or forceful redirection.
Resident Treated Undignified by CNA
Penalty
Summary
The facility failed to ensure that a resident was treated with respect and dignity, as required by their policies on Resident's Rights and Dignity. The incident involved a Certified Nurse Aide (CNA) who treated a resident in an undignified manner during care. The resident, who had spinal stenosis and dementia but was cognitively intact, required assistance with dressing. During care, the resident expressed discomfort, stating that the CNA was hurting their arms by rushing them. In response, the CNA threw the resident's clothes at them and told them to dress themselves, which the resident found undignified. The resident reported feeling bad for needing help and felt like a burden due to the CNA's actions. The resident was in the facility because they could not care for themselves, and the CNA's behavior made them feel inadequate. The resident did not feel physically abused but described the treatment as undignified. The facility's investigation confirmed the incident, and the CNA was terminated for unsatisfactory resident care and insubordination. Interviews with other staff members supported the resident's account, indicating that the CNA was not patient and got frustrated easily. The Acting Administrator, who was the Director of Nursing at the time, confirmed that the CNA did not treat the resident with dignity and respect, leading to their termination. The incident highlights a failure to adhere to the facility's policies on treating residents with dignity and respect.
What surveyors are citing around you — mapped
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Illustrative
What surveyors actually found near you
We read the 163 citations issued within 25 miles in the last 12 months — including the 3 immediate-jeopardy cases — and tell you exactly what happened, in plain English, matched to your record.
Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
Illustrative
A prioritized, do-first checklist
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Illustrative
Risk indicators are statistical estimates from public CMS data — not predictions, findings, or compliance advice.
Nursing homes near Amherst
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Safire Rehabilitation Of Northtowns, L L C | 0.9 mi | ★★★★★ | 2 | 0 |
| Beechwood Health Care Center, Inc. | 3.1 mi | ★★★★★ | 0 | 0 |
| Rosa Coplon Jewish Home And Infirmary | 3.1 mi | — | 0 | 0 |
| Comprehensive Rehabilitation And Nursing Center At | 3.3 mi | ★★★★★ | 8 | 0 |
| Williamsville Suburban, L L C | 3.3 mi | ★★★★★ | 9 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release July 2026) and official state health department websites.