Cayuga Nursing And Rehabilitation Center
Inspection history, citations, penalties and survey trends for this long-term care facility in Ithaca, New York.
- Location
- 1229 Trumansburg Road, Ithaca, New York 14850
- CMS Provider Number
- 335249
- Inspections on file
- 20
- Latest survey
- January 24, 2025
- Citations (last 12 mo.)
- 0
Citation history
Health deficiencies cited at Cayuga Nursing And Rehabilitation Center during CMS and state inspections, most recent first.
A resident with dysphagia was served the wrong food consistency, leading to a choking incident and hospitalization. The facility failed to follow protocols for verifying meal tickets and food consistencies, resulting in Immediate Jeopardy past non-compliance.
A resident with a history of convulsions was administered 14 doses of expired levetiracetam over several days. The facility's policy required checking expiration dates before administration, but this was not done. Nursing staff failed to notify the physician of the error, and the Director of Nursing acknowledged lapses in checking expiration dates.
The facility did not ensure complete sprinkler system coverage, with mixed sprinklers in stairwells and the boiler room, and no coverage in an outdoor storage area where propane tanks and a gas grill were stored. The Director of Facility Services was unaware of the mixed sprinklers but acknowledged the regulation.
The facility failed to address and respond to concerns raised by residents during Resident Council meetings. Despite recurring issues such as call bells not being answered timely and staff using offensive language, there was no documented evidence of actions taken to resolve these concerns. Interviews with staff revealed a lack of structured follow-up, leading to residents feeling their concerns were not being addressed.
A resident requiring two-person assistance with a mechanical lift was improperly transferred by a CNA alone, leading to a near fall. The resident was not assessed by a qualified professional following the incident and was later found with skin tears and a bruise. The facility failed to thoroughly investigate the alleged violation and did not notify the appropriate staff immediately, as required by protocol.
A resident was admitted with conflicting diet orders, leading to inappropriate diet consistency being provided. The facility's triple check system failed to identify and clarify the discrepancy between the hospital discharge summary and the nursing home transfer documentation. Staff interviews revealed a lack of thorough review of discharge summaries, resulting in the resident being at risk of choking or aspiration.
A facility failed to conduct a required Level II PASRR for a resident with schizophrenia and significant behavioral changes. Despite the resident's history of psychosis, delusions, and non-compliance with care, the necessary evaluations to determine specialized services were not completed. Interviews revealed a lack of policy and awareness regarding PASRR requirements among staff.
A resident expressed a desire to return to their prior living situation, but the facility failed to assist with discharge planning or provide updates on their discharge goal. Despite being independent in most activities of daily living, there was no evidence of an interdisciplinary care plan meeting to discuss the resident's discharge potential. Interviews with staff revealed a lack of communication and documentation regarding the resident's discharge plan, leaving the resident without a clear path to return home.
A resident with end-stage renal disease experienced inadequate communication between their LTC facility and a community-based dialysis center, resulting in incomplete documentation of vital signs and weights for 25 out of 34 dialysis sessions. Despite facility policies requiring thorough documentation and follow-up, staff interviews revealed inconsistent adherence to these procedures, leading to assumptions about the resident's condition without proper verification.
Two residents experienced medication administration errors, with one receiving insulin late and without proper priming, and another receiving oral medications instead of via a gastrostomy tube. The errors were not reported as required, indicating a failure to adhere to facility protocols.
The facility failed to maintain food safety and storage standards in the kitchen, with unclean areas and improper cooling of potentially hazardous foods. A pan of crab cake mix was found at an unsafe temperature, and staff interviews revealed issues with the cooling process and ongoing drain problems. The facility's policies on food cooling and storage were not followed, leading to these deficiencies.
The facility did not ensure that kitchen staff were aware of how to activate the kitchen hood fire suppression system, as required by NFPA 96 standards. Two out of three staff members interviewed were unaware of the system's operation, despite annual training. This deficiency highlights a gap in staff knowledge regarding emergency procedures in the kitchen.
The facility did not maintain the server room door to ensure it closed and latched properly. During an observation, the door was found not to latch, and the Director of Facility Services was unaware of this specific issue, despite knowing the requirement for corridor doors to close and latch.
The facility was cited for improper electrical installations in the sensory room, where power strips were used as a substitute for fixed wiring. The Director of Facility Services was unaware of the non-compliance and acknowledged the need for additional outlets.
The facility did not properly label exit signs in accordance with NFPA 101 standards. Observations revealed that doors leading to the upper courtyard were not marked as exits or non-exits, potentially causing confusion. The Director of Facility Services confirmed the need for proper labeling to ensure safe egress.
The facility converted a housekeeping office into a resident storage room without ensuring it met safety standards for hazardous areas. The room lacked a fire-rated and self-closing door, and the Director of Facility Services was unsure when the conversion took place, despite knowing the requirements for hazardous storage rooms.
The facility did not maintain its automatic sprinkler system as it lacked spare sprinklers for each type and temperature rating present. Observations revealed that while the facility had various types of sprinkler heads, only quick response spares were available. The Director of Facility Services was aware of the requirement but unaware of the deficiency in their supply.
The facility did not ensure electrical safety in the physical therapy room and admissions office, as equipment was plugged into outlets without ground fault circuit interrupters, and a power strip was placed on the floor unprotected from water. The Director of Facility Services was aware of the need for water protection but did not realize the specific equipment and power strip were inadequately protected.
Failure to Ensure Safe Dining Practices for Resident with Dysphagia
Penalty
Summary
The facility failed to ensure a safe environment free from accident hazards for Resident #171, who had a physician order for a regular dysphagia pureed texture diet. The resident was served and fed ground vegetables instead of pureed, leading to a choking incident. The resident, who had diagnoses including dementia and oropharyngeal dysphagia, began to cough and was subsequently sent to the hospital. The resident's care plan and dietary orders were not followed, resulting in the resident receiving the wrong food consistency. The incident occurred when Certified Nurse Aide #3 fed the resident the incorrect consistency of Brussels sprouts, which were chopped and not pureed as required. The dietary server was responsible for plating the food according to the meal ticket, but the unit staff, including the aide, failed to verify the meal ticket against the food served. The resident showed signs of choking, and although the airway was cleared without the Heimlich Maneuver, the resident was sent to the hospital with breathing issues due to aspiration. Interviews with staff revealed a lack of adherence to protocols for verifying meal tickets and food consistencies. The dietary aide and unit staff were expected to check the meal ticket and ensure the correct food consistency was served, but this did not occur. The facility's policies required staff to follow diet orders and ensure safe dining practices, which were not followed in this instance, leading to Immediate Jeopardy past non-compliance for Resident #171.
Removal Plan
- Certified Nurse Aide #3 was reeducated on following resident care plans regarding appropriate diet and consistency as ordered.
- All dietary staff were educated on diet consistencies.
- All nursing staff were educated on diet consistencies.
Expired Medication Administered to Resident
Penalty
Summary
The facility failed to ensure that Resident #49 received treatment and care in accordance with professional standards of practice. Specifically, the resident was administered 14 doses of expired levetiracetam, a seizure medication, from January 10, 2025, to January 17, 2025. The facility's policy on medication administration required that the individual administering the medication verify the expiration date had not been exceeded. However, the medication card for levetiracetam had an expiration date of December 30, 2024, and was not checked by the nurses before administration. Licensed Practical Nurse #31 admitted to administering the expired medication without realizing it was expired, and there was no documentation that the attending physician was notified of the error. Resident #49 had a history of convulsions, dementia, and heart failure, with a documented severe cognitive impairment and seizure disorder. Despite the administration of expired medication, nursing progress notes from January 10 to January 16, 2025, did not document any seizure activity for the resident. Interviews with nursing staff and the Director of Nursing revealed a lack of consistent checking of medication expiration dates and a failure to notify the physician when expired medication was administered. The Director of Nursing acknowledged that nurses were not regularly checking expiration dates and that expired medications should not have been administered due to potential changes in efficacy.
Plan Of Correction
Plan of Correction: Approved February 17, 2025 **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** What corrective action(s) will be accomplished for those residents found to have been affected by the deficient practice: Resident identified as #49’s [MEDICATION NAME] level will be checked. The expired medication was removed and the MD was notified. How you will identify other residents having the potential to be affected by the same deficient practice and what corrective action will be taken: The medication carts were all audited for expired medications and no further expired medications were found. What measures will be put in place or what systemic changes you will make to ensure that the deficient practice does not recur: All licensed nurses will receive education on the medication administration policy. An updated 11p-7a nursing checklist will include removal of all expired medications from the medication cart nightly. How the corrective action(s) will be monitored to ensure the deficient practice will not recur, i.e., what quality assurance program will be put into practice: Medication carts will be audited weekly for three months, monthly for three months, and quarterly for six months. Audits will be reported to QAPI monthly. The date for correction and the title of the person responsible for correction of each deficiency: Director of Quality Management.
Deficiency in Sprinkler System Coverage
Penalty
Summary
The facility failed to ensure that the building was fully protected by an approved automatic sprinkler system, as required by CMS regulation º 483.90(a) for multiple locations. Observations revealed mixed sprinkler coverage in the stairwells and boiler room, with both standard and quick response sprinklers present. Additionally, there was a lack of sprinkler coverage in an outdoor storage area under the building's roof, where two propane tanks and a gas grill were stored. During an interview, the Director of Facility Services acknowledged awareness of the regulation but was unaware of the mixed sprinklers and stated that the propane tanks would be relocated to a proper storage location.
Plan Of Correction
Plan of Correction: Approved March 7, 2025 (Sprinkler System - Installation) The Facility Services Director is currently in the process of scheduling to have the incorrect sprinklers replaced in the following areas: - Stairwell on 2nd floor North East side by double doors that had one standard response head that should have been quick response. - The stairwell by kitchen that had one standard response head that should have been quick response. - 1st floor Boiler room/Mechanical room that had one standard response head that should have been quick response. (Two Propane tanks stored under exterior overhang): Both tanks have been removed. Missing spare sprinkler heads: The Facility Services Director is in the process of adding the following spare sprinkler heads: Green vertical spare heads, Blue pendant standard heads. The Facility Services Director or designee will conduct a facility-wide audit of all compartments with sprinklers. This will include auditing the exterior of the building and, in addition, the spare sprinklers cabinets. The Facility Services Director or designee on a quarterly basis will conduct a facility-wide audit of all compartments with sprinklers. This will include auditing the exterior of the building and, in addition, the spare sprinkler cabinets. Any deficiencies found will be corrected in a timely manner. The audits will be monitored and reported to the QAPI committee on a quarterly basis. The deficiency will be corrected no later than 3/25/25. The Facility Services Director will be responsible for this plan of correction.
Failure to Address Resident Council Concerns
Penalty
Summary
The facility failed to ensure that the views, grievances, or recommendations voiced by residents during Resident Council meetings were considered, acted upon, and responded to with a rationale. During a recertification survey, 10 anonymous residents reported that they did not receive responses to topics or concerns addressed in prior meetings. The facility's policy stated that the Resident Council would serve as a liaison between residents and facility administration, addressing concerns or complaints regarding facility operations, policies, and resident experiences. However, there was no documented evidence that residents' voiced concerns were investigated, and rationales or responses were provided to the residents. The Resident Council meeting minutes from August to December 2024 documented recurring issues such as call bells not being answered timely, medications not being available, noise levels during certain shifts, and staff using offensive language. Despite these concerns being raised repeatedly, there was a lack of documented staff responses or actions taken to address them. The Recreation Leader and Activities Director both noted that the issues were not being resolved, and the residents expressed frustration that their concerns were not being addressed, leading to a perception that attending the meetings was futile. Interviews with facility staff revealed a lack of structured follow-up on the residents' concerns. The Recreation Leader stated that they documented issues and delivered them to each department, but they were unsure why the same concerns persisted without resolution. The Activities Director, who started in November, noticed the lack of structure in the meeting minutes and recurring unresolved issues. The Administrator acknowledged seeing repeated concerns in the minutes and attributed the lack of clear follow-up to inadequate documentation, which made it appear as though the residents' concerns were not being addressed.
Plan Of Correction
Plan of Correction: Approved February 17, 2025 What corrective action(s) will be accomplished for those residents found to have been affected by the deficient practice: A memo addressing cell phone use, playing music, wearing ear buds and inappropriate language will be sent to all staff directly through the employee payroll system. All old business noted on the latest resident council minutes will be addressed and responded to accordingly. How you will identify other residents having the potential to be affected by the same deficient practice and what corrective action will be taken: A survey will be conducted to all residents and/or responsible parties regarding concerns, potential grievances or complaints. Each topic will be addressed and brought to the appropriate department head to respond. What measures will be put in place or what systemic changes you will make to ensure that the deficient practice does not recur: Education was completed to all Department head level staff for addressing and responding to resident council concerns. How the corrective action(s) will be monitored to ensure the deficient practice will not recur, i.e., what quality assurance program will be put into practice: The Director of Therapeutic Recreation will report compliance at QAPI monthly for 6 months and quarterly thereafter. The date for correction and the title of the person responsible for correction of each deficiency: Director of Therapeutic Recreation.
Failure to Investigate Alleged Violations and Assess Resident After Improper Transfer
Penalty
Summary
The facility failed to ensure that all alleged violations involving abuse, neglect, or mistreatment were thoroughly investigated for a resident who required two-person assistance with a mechanical lift for transfers. A Certified Nurse Aide (CNA) attempted to transfer the resident alone, resulting in the resident nearly falling. Despite the care plan violation, the resident was not assessed by a qualified professional following the incident, and was later found with skin tears on both legs. The resident, who had diagnoses including atrial fibrillation, long-term use of anticoagulants, and progressive neuropathy, was care planned for two-person assistance with a mechanical lift. However, CNA #29 attempted a one-person transfer, which was against the care plan. The CNA reported that the resident became combative during the transfer, nearly resulting in a fall. Despite the incident, there was no documented evidence that the resident was assessed by a qualified professional immediately following the transfer. Subsequently, the resident was found with skin tears and a bruise, but the origin of these injuries was unknown. The facility's investigation did not determine when the injuries occurred, and there was no documentation of an assessment following the improper transfer. The Director of Nursing was not immediately notified of the incident, and the registered nurse on duty was not informed, which was against the facility's protocol for handling such incidents.
Plan Of Correction
Plan of Correction: Approved March 4, 2025 What corrective action(s) will be accomplished for those residents found to have been affected by the deficient practice? Resident identified as #371 has since been discharged from the facility. How you will identify other residents having the potential to be affected by the same deficient practice and what corrective action will be taken? Reviewed and investigated the previous 30 days of accidents/incidents regarding skin impairments. What measures will be put in place or what systemic changes you will make to ensure that the deficient practice does not recur? Educate administrative nursing staff on the Recognizing and reporting elder abuse/neglect criteria policy, as well as education on conducting thorough investigations. The policy addresses completion of an assessment of the resident for injuries and has been updated to include documentation of the assessment in the accident/incident report. How the corrective action(s) will be monitored to ensure the deficient practice will not recur, i.e., what quality assurance program will be put into practice? All skin impairments of unknown origin will be reviewed by the Director of Quality Management and reported on during QAPI monthly for three months and quarterly thereafter. The date for correction and the title of the person responsible for correction of each deficiency: Administrator.
Failure to Clarify Diet Consistency on Admission
Penalty
Summary
The facility failed to ensure that Resident #473 had physician orders for immediate care consistent with their physical status upon admission. The resident's hospital discharge orders and summary contained conflicting information regarding diet consistency, which was not clarified at the time of admission. The hospital discharge summary indicated the resident had thin liquid dysphagia and required a thickened liquid diet, while the nursing home transfer documented a regular diet. This discrepancy was not addressed, leading to the resident being admitted on a regular diet with thin liquids. During a lunch observation, the resident was found consuming thin liquids, which prompted a visitor to question the appropriateness of the diet. A speech language pathologist intervened and removed the thin liquids, indicating a need to verify the resident's evaluation. The facility's triple check system, which involved the Director of Admissions, Director of Nursing, and Nurse Manager, failed to identify and clarify the conflicting diet information. The Director of Nursing and Nurse Practitioner involved in the admission process did not review the discharge summary thoroughly, missing the dysphagia diagnosis. Interviews with facility staff revealed that the admission process involved reviewing hospital orders and summaries, but the conflicting information was overlooked. The Director of Nursing admitted to not reviewing the discharge summary unless new medications were involved, and the Nurse Practitioner did not recall addressing the diet discrepancy. The failure to clarify the resident's diet consistency upon admission posed a risk of choking or aspiration, which could lead to complications.
Plan Of Correction
Plan of Correction: Approved February 17, 2025 **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** What corrective action(s) will be accomplished for those residents found to have been affected by the deficient practice? Resident identified as #473 diet order was corrected immediately. Resident #473 has since been discharged to a lower level of care. How you will identify other residents having the potential to be affected by the same deficient practice and what corrective action will be taken? All new admissions from the previous three months discharge summaries, and physician orders [REDACTED]. What measures will be put in place or what systemic changes you will make to ensure that the deficient practice does not recur? The policy medication physicians orders management has been updated to include reconciliation of hospital discharge orders with the discharge summary and discrepancies to be clarified by physician order. All nursing staff will be educated on policy revisions and changes. How the corrective action(s) will be monitored to ensure the deficient practice will not recur, i.e., what quality assurance program will be put into practice? A weekly audit of the reconciliations will be completed for three months, followed by monthly for three months and quarterly for six months. All audit results will be reported at QAPI. The date for correction and the title of the person responsible for correction of each deficiency: Director of Nursing.
Failure to Conduct Required PASRR for Resident with Mental Illness
Penalty
Summary
The facility failed to ensure that a resident with a significant mental illness was referred for a Level II Preadmission Screening and Resident Review (PASRR), as required by federal regulations. Resident #66, who had diagnoses including schizophrenia, hallucinations, and delusional disorder, exhibited a change in behavior that necessitated medication intervention. Despite these changes, there was no documentation of a new Level I screen or a Level II referral being initiated, which is a requirement when a resident is newly diagnosed with a mental illness or experiences a significant change in condition. The resident's comprehensive care plan documented ongoing issues with psychosis, delusions, and non-compliance with care and medications. The resident had a history of being verbally and physically violent towards staff, making accusations of abuse, and exhibiting behaviors such as throwing objects and refusing medications. Despite these significant behavioral changes, the facility did not complete the necessary PASRR evaluations to determine the specialized services required by the resident. Interviews with facility staff revealed a lack of awareness and adherence to the PASRR requirements. The Administrator admitted that the facility did not have a policy regarding PASRR, and the Director of Social Work was identified as responsible for maintaining and updating PASRR documentation. A social worker from a sister facility noted that the resident's significant change in mental illness should have prompted a new screen, highlighting a gap in the facility's compliance with federal requirements.
Plan Of Correction
Plan of Correction: Approved February 17, 2025 What corrective action(s) will be accomplished for those residents found to have been affected by the deficient practices? Identified resident #66 will be screened and referred for a level II PASARR. How you will identify other residents having the potential to be affected by the same deficient practice and what corrective action will be taken? A 100% audit of all current residents with newly evident or possible serious mental disorders, intellectual disabilities, or related conditions will be referred for a level II PASARR. What measures will be put in place or what systemic changes you will make to ensure that the deficient practice does not recur? Education will be provided to the Director of Admissions and Social Work department on level II PASARR requirements. How the corrective action(s) will be monitored to ensure the deficient practice will not recur, i.e., what quality assurance program will be put into practice? A monthly audit of all admissions and newly diagnosed serious mental disorders will be completed to ensure level II PASARR is completed. Audit results will be reported to QAPI monthly. The date for correction and the title of the person responsible for correction of each deficiency: Director of Social Work.
Failure in Discharge Planning for Resident
Penalty
Summary
The facility failed to ensure a proper discharge planning process for Resident #105, who expressed a desire to return to their prior living situation. Despite the resident's goal to be discharged back to their apartment, the facility did not assist with discharge planning or provide updates on the status of their discharge goal. The facility's policies required collaboration with the resident to ensure a smooth transition of care, including resident education and participation in discharge planning, but these were not adhered to in this case. Resident #105 had a history of metabolic encephalopathy and repeated falls, and their Minimum Data Set assessments indicated a goal to return to the community. The resident was independent in most activities of daily living, as documented in therapy discharge summaries. However, there was no evidence of an interdisciplinary care plan meeting to discuss the resident's discharge potential and goals. Interviews with staff revealed a lack of communication and documentation regarding the resident's discharge plan, and the resident expressed concern about not being able to go home. Interviews with various staff members, including CNAs, LPNs, and the Director of Quality Management, highlighted a lack of awareness and involvement in the resident's discharge planning. The resident had been cut from therapy, which should have triggered a care plan meeting, but this did not occur. The resident's mental health and functionality were at risk due to the delay in discharge planning, and the resident was left without clear communication or a plan to return home, resulting in them slipping through the cracks of the facility's discharge process.
Plan Of Correction
Plan of Correction: Approved February 17, 2025 What corrective action(s) will be accomplished for those residents found to have been affected by the deficient practice? Resident #105 has met with the Social work department and a discharge plan is being developed with the residents input as well as the IDT. How you will identify other residents having the potential to be affected by the same deficient practice and what corrective action will be taken? A 100% audit of all residents wishing to discharge for an active discharge plan will be completed. What measures will be put in place or what systemic changes you will make to ensure that the deficient practice does not recur? IDT will be educated on the discharge planning policy and procedure. A discharge planning meeting will be scheduled upon admission. How the corrective action(s) will be monitored to ensure the deficient practice will not recur, i.e., what quality assurance program will be put into practice? An audit will be conducted by the MDS Coordinator or representative assigned to confirm discharge planning meeting has occurred by the completion of the comprehensive MDS. The date for correction and the title of the person responsible for correction of each deficiency: MDS Coordinator.
Inadequate Communication with Dialysis Center
Penalty
Summary
The facility failed to ensure consistent communication and collaboration with a community-based dialysis center for a resident requiring hemodialysis, leading to incomplete documentation of vital signs and weights for 25 out of 34 dialysis sessions. The facility's policy required that a hemodialysis report be completed and sent with the resident to the dialysis center, and upon the resident's return, the report should be reviewed, and any new recommendations confirmed with the primary physician. However, the dialysis report sheets frequently lacked complete documentation, and there was no evidence of follow-up communication with the dialysis center regarding these omissions. Resident #65, who had diagnoses of end-stage renal disease, diabetes, and hypertension, was affected by this deficiency. Despite the facility's policy and physician orders requiring vital signs and weights to be documented before and after dialysis, the interdisciplinary progress notes did not reflect any communication with the dialysis center to address the incomplete reports. Interviews with facility staff revealed that the process for reviewing and following up on dialysis reports was not consistently followed, and there was an assumption that if the dialysis center did not call, everything was fine, even if the report sheet was blank.
Plan Of Correction
Plan of Correction: Approved February 17, 2025 **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** What corrective action(s) will be accomplished for those residents found to have been affected by the deficient practice: Resident identified as #65 continues on [MEDICAL TREATMENT] treatment. Resident #65’s order for the [MEDICAL TREATMENT] communication book to be returned and completed and advised to contact [MEDICAL TREATMENT] office directly if incomplete. How you will identify other residents having the potential to be affected by the same deficient practice and what corrective action will be taken: Currently no other residents require [MEDICAL TREATMENT]. What measures will be put in place or what systemic changes you will make to ensure that the deficient practice does not recur: LPN and RN staff to be educated on [MEDICAL TREATMENT] policy. How the corrective action(s) will be monitored to ensure the deficient practice will not recur, i.e., what quality assurance program will be put into practice: An audit to monitor [MEDICAL TREATMENT] communication book will be completed weekly for three months, monthly for three months, and quarterly for six months and reported to QAPI. The date for correction and the title of the person responsible for correction of each deficiency: Director of Nursing.
Medication Administration Errors Lead to Deficiency
Penalty
Summary
The facility failed to maintain a medication error rate below 5 percent, resulting in a significant deficiency during the recertification survey. Specifically, two residents were affected by medication administration errors. Resident #27, who had diagnoses including cerebral infarction, type 2 diabetes, depression, and hyperlipidemia, was administered five medications over an hour late. Additionally, their sliding scale insulin dose was given after breakfast instead of before, as ordered, and the insulin pen was not primed, potentially affecting the insulin dosage received. The Licensed Practical Nurse (LPN) responsible for administering the medications admitted to being behind on their medication pass and did not follow the facility's protocol for reporting such delays. Resident #110, who had a gastrostomy tube and dysphagia, was administered four medications orally instead of via the gastrostomy tube as ordered. The LPN involved attempted to administer the medications by mouth to see if the resident could swallow them, despite not having a physician's order to change the route of administration. This action was taken without consulting the physician or waiting for the speech language pathologist to assess the resident's ability to swallow safely. The medications were also administered over an hour late, and the LPN did not seek approval from the physician for the delay. The facility's medication administration policy required that any errors be reported immediately to the attending physician and nursing administration. However, there was no documented evidence of such reporting or any facility policy on blood glucose monitoring and insulin administration. The Registered Nurse Educator and Licensed Practical Nurse Manager confirmed that the actions taken by the LPNs were not in accordance with the facility's protocols, highlighting a lack of adherence to established procedures and communication failures within the facility.
Plan Of Correction
Plan of Correction: Approved March 4, 2025 What corrective action(s) will be accomplished for those residents found to have been affected by the deficient practice? Residents identified as #27 and #110 medication errors were identified and discussed with the Medical Director. LPN #24's agency was notified of errors. LPN has not returned to the facility. LPN #10 was provided education on correct medication administration. How you will identify other residents having the potential to be affected by the same deficient practice and what corrective action will be taken? Medication administration observations will be completed on all diabetic residents receiving insulin. Medication documentation audit will be reviewed to identify late medication administration. What measures will be put in place or what systemic changes you will make to ensure that the deficient practice does not recur? Medication administration education and post test will be completed by all licensed nurses. Medication administration observation audit will be completed. How the corrective action(s) will be monitored to ensure the deficient practice will not recur, i.e., what quality assurance program will be put into practice? Medication administration reports will be reviewed daily for two weeks. A random daily report weekly will be completed for three months. Further audits will be conducted dependent on results of observations and audits completed. The date for correction and the title of the person responsible for correction of each deficiency: Nurse Educator.
Food Safety and Storage Deficiencies in Kitchen
Penalty
Summary
The facility failed to ensure that food was stored, prepared, distributed, and served in accordance with professional standards for food service safety in the main kitchen. During the recertification survey, it was observed that the kitchen had unclean areas, including a drain behind the oven that was full and backing up with a strong, foul odor, and food debris was found under and around the equipment. Additionally, potentially hazardous foods were not maintained at safe temperatures. A deep hotel pan of crab cake mix was found in the cooler at 48 degrees Fahrenheit, which was above the recommended storage temperature. The crab cake mix was prepared the previous day, and the Director of Dietary acknowledged that food could be out of temperature for 2 hours, but the mix was made the previous day by the night cook. Interviews with staff revealed that there were issues with the cooling process of food items. The Director of Dietary stated that cooling should not be done in large quantities and that they documented cooling temperatures of items like roasts. However, the crab cake mix was not cooled properly, as it was placed in a hotel pan instead of shallower pans for faster cooling. The Facility Services Director mentioned that the drain issue had been ongoing, and a contractor had been called to address it months ago. The Registered Dietitian emphasized the importance of proper food preparation, cooling, and storage to prevent bacterial growth and foodborne illness. The facility's policies on cooling and food storage were not adhered to, leading to these deficiencies.
Plan Of Correction
Plan of Correction: Approved February 28, 2025 F812 D What corrective action(s) will be accomplished for those residents found to have been affected by the deficient practice? Food identified was discarded immediately. The drain behind the oven was immediately reported to the Facility Services Director. The drain was unclogged and cleaned immediately, as well as the food debris under and around the equipment were cleaned immediately. How you will identify other residents having the potential to be affected by the same deficient practice and what corrective action will be taken? Additional food items were checked for appropriate temperature. No other drains were identified with a similar issue. What measures will be put in place or what systemic changes you will make to ensure that the deficient practice does not recur? PM cook #43 was provided education on 1/16/25 on policy Cooling of food items. All cooks were inserviced on the policy and procedure of cooling food items on 1/27/25. All dietary staff were inserviced on food storage policy and procedure on 2/6/25. Under all equipment cleaning will be added to the cooks daily cleaning schedule. How the corrective action(s) will be monitored to ensure the deficient practice will not recur, i.e., what quality assurance program will be put into practice? Dietary Manager or designee will audit all food items in the cooler and the cooling log three times a week for three months, weekly for three months, and quarterly thereafter. Drains will change from a monthly cleaning rotation to weekly cleaning and/or as needed. Two audits a week will be conducted to confirm no food debris is under or around equipment. All audits will be reported and reviewed at monthly QAPI meetings. The date for correction and the title of the person responsible for correction of each deficiency: Dietary Manager.
Lack of Awareness of Kitchen Fire Suppression System
Penalty
Summary
The facility failed to ensure that the kitchen hood fire suppression system was maintained in accordance with the National Fire Protection Association (NFPA) 96 Standard. During the survey, it was found that 2 out of 3 kitchen staff members interviewed were not aware of how to activate the kitchen hood fire suppression system in the main kitchen. Specifically, one cook mentioned they would use a fire extinguisher and pull the fire alarm but were unsure about the location of the emergency button for the suppression system. Similarly, the Dietary Supervisor was unaware of the kitchen fire suppression system and would also resort to using a fire extinguisher and pulling the fire alarm. The Director of Facility Services stated that kitchen staff were trained annually on the fire suppression system and the use of K-type fire extinguishers, indicating that all dietary staff should have been familiar with the system.
Plan Of Correction
Plan of Correction: Approved March 7, 2025 (Cooking Facilities – Staff Training on the Kitchen Fire Suppression system) The Facility Services Director will train all the Kitchen staff on how to properly use the Kitchen Fire Suppression system and where the pull switch is located to operate it. The Facility Services Director or a properly trained designee will train all dietary staff, nursing supervisors, maintenance staff, and custodial staff on how to properly use the Kitchen Fire Suppression system and where the pull switch is to operate it. This will also include all newly hired employees within the identified departments. The Facility Services Director or properly trained designee will conduct periodic audits to ensure staff knowledge of the kitchen fire suppression system and report results to QAPI. The audits will be monitored and reported to the QAPI committee on a quarterly basis for one year and annually thereafter. The deficiency will be corrected no later than 3/25/25. The Facility Services Director will be responsible for this plan of correction.
Server Room Door Fails to Latch Properly
Penalty
Summary
The facility failed to ensure that corridor doors were properly maintained, specifically the server room door, which did not close and latch properly. This deficiency was identified during an observation on January 16, 2025, at 1:11 PM, when the server room door was tested and found not to latch. During an interview on January 24, 2025, at 3:23 PM, the Director of Facility Services acknowledged awareness of the requirement for corridor doors to close and latch but was not aware of the specific issue with the server room door.
Plan Of Correction
Plan of Correction: Approved March 7, 2025 (Corridor Doors) The Corridor door to the server room has been repaired. The door was repaired on: 1/24/25. The Facility Services Director or designee will conduct a facility-wide audit of all corridor doors throughout the building. Any deficiencies found will be corrected in a timely manner. The Facility Services Director or designee will conduct an audit for all corridor doors throughout the building on a quarterly basis. The audits will be monitored and reported to the QAPI committee on a quarterly basis. The deficiency will be corrected no later than: 3/25/25. The Facility Services Director will be responsible for this plan of correction.
Improper Use of Power Strips in Sensory Room
Penalty
Summary
The facility failed to ensure proper electrical installations in the sensory room, as observed during the Life Safety Code recertification survey. On January 16, 2025, at 3:06 PM, it was noted that four power strips were mounted to the walls and used as a substitute for fixed wiring to power various lights. This setup was not compliant with the required standards. During an interview on January 24, 2025, the Director of Facility Services admitted to being unaware that the use of power strips in this manner was not permitted and acknowledged that additional outlets could be installed as needed.
Plan Of Correction
Plan of Correction: Approved March 7, 2025 The power strips will be removed from the wall in the sensory room. The Facility Services Director or designee will conduct a facility-wide audit throughout the facility. This audit will be added to the PCREE and non-PCREE audit. Any deficiencies found will be corrected. This audit will be conducted on a quarterly basis. The audits will be monitored and reported to the QAPI committee on a quarterly basis. The deficiency will be corrected no later than: 3/25/25. The Facility Services Director will be responsible for this plan of correction.
Improper Labeling of Exit Signs
Penalty
Summary
The facility failed to ensure proper labeling of exit signs in accordance with the National Fire Protection Association (NFPA) 101 standards. During the Life Safety Code recertification survey, it was observed that the double doors to the upper courtyard and the single door from the second-floor lounge area to the upper courtyard were not labeled as either an exit or a non-exit. This lack of labeling could lead to confusion, as these doors might be mistaken for exits. The Director of Facility Services acknowledged during an interview that the doors should have been labeled 'No Exit' to ensure the safe egress of residents and staff.
Plan Of Correction
Plan of Correction: Approved March 7, 2025 (Exit Signage) The Facility Services Director has installed the proper signage to read (No Exit) on the following doors: The double doors to the upper courtyard, second-floor lounge, and 3 east middle hall door to the roof. The Facility Services Director or designee will conduct a Facility wide audit of all (No Exit) doors throughout the facility to ensure that there are no other non-exit doors that are out of compliance and if there are any other doors found to be deficient they will be corrected in a timely manner. The Facility Services Director or designee will conduct a Facility wide audit of all Non Exit doors throughout the facility on a quarterly basis to ensure that signage remains on the doors. The audits will be monitored and reported to the QAPI committee on a quarterly basis. The deficiency will be corrected no later than 3/25/25. The Facility Services will be responsible for this plan of correction.
Improper Conversion of Housekeeping Office to Resident Storage
Penalty
Summary
The facility failed to ensure that hazardous areas were maintained according to safety standards during a Life Safety Code recertification survey. Specifically, the housekeeping office was converted into a resident storage room without being properly rated as a hazardous storage area. During an observation, it was noted that the room, approximately 80 square feet in size, lacked a fire-rated and self-closing door assembly. In an interview, the Director of Facility Services admitted uncertainty about when the conversion occurred but acknowledged awareness of the requirement for hazardous storage rooms to be properly rated.
Plan Of Correction
Plan of Correction: Approved March 7, 2025 The Facility Services Director or designee will remove the temporary stored items from the Housekeeping office and returning it to be an office. The Facility Services Director or designee will conduct a facility wide audit to ensure there are no other storage areas in the building that are out of compliance and if any are found to be out of compliance the storage area will be corrected in a timely manner to meet the standard. The Facility Services Director or designee will conduct an audit on a quarterly basis to inspect all storage areas in the building to ensure all other storage rooms remain in compliance with the standard. The audits will be monitored and reported to the QAPI committee on a quarterly basis. The deficiency will be corrected no later than 3/25/25. The Facility Services Director will be responsible for this plan of correction.
Deficiency in Sprinkler System Maintenance
Penalty
Summary
The facility failed to maintain its automatic sprinkler system by not having spare sprinklers for each type and temperature rating present in the facility. During observations conducted on January 16, 2025, it was noted that the boiler room and laundry room had green vertical standard response sprinkler heads, while the server room had blue pendant standard response sprinkler heads. However, upon reviewing the spare sprinklers, only quick response sprinklers were available, and no standard response spares were present. The Director of Facility Services acknowledged the requirement to have a spare for each type of sprinkler in the facility but was unaware that their supply lacked standard response sprinklers.
Plan Of Correction
Plan of Correction: Approved March 7, 2025 (Missing Spare Sprinklers) The Facility Services Director is currently in the process of ordering the following spare sprinkler heads and will be added to the spare sprinkler cabinet: Green vertical standard heads, Blue vertical standard heads, Red vertical standard heads, Green pendant standard heads, Blue pendant standard heads, Red pendant standard heads. The Facility Services Director will conduct an audit of all the spare sprinkler heads stored in the spare sprinkler cabinets to ensure there are no other spare heads missing from the cabinets. If there are any spare heads missing, they will be replaced in a timely manner. The Facility Services Director or designee will conduct an audit of the spare heads on a quarterly basis. The audit will be included in the Sprinkler audit form. Any deficiencies found will be corrected in a timely manner. The audits will be monitored and reported to the QAPI committee on a quarterly basis. The deficiency will be corrected no later than 3/25/25. The Facility Services Director will be responsible for this plan of correction.
Electrical Safety Deficiency in Therapy and Admissions Rooms
Penalty
Summary
The facility failed to ensure that electrical equipment had approved wiring and electrical outlets in accordance with NFPA 70, 2011 Edition, in two specific rooms: the physical therapy room and the admissions office. During an observation, it was noted that the physical therapy room had two pieces of equipment plugged into regular outlets that were not protected by a ground fault circuit interrupter (GFCI). Additionally, the admissions office had a power strip located directly on the floor, which was not protected from water when the floor was mopped. During an interview, the Director of Facility Services acknowledged awareness of the requirement for outlets to be protected from water but was unaware that the equipment and power strip were not properly protected.
Plan Of Correction
Plan of Correction: Approved March 7, 2025 (Physical Therapy room and Admissions office) The standard electrical outlets will be replaced with a Ground fault circuit interrupter that will meet NFPA 70 standards. The power strip in the Admissions office will be mounted to the wall 12” off the floor. The Facility Services Director will conduct a Facility wide audit of all electrical outlets throughout the building to ensure that no electrical devices that contain water or could come in contact with water or liquid. If there are any deficiencies found, the deficiency will be corrected in a timely manner. This will be done on a quarterly basis. The audits will be monitored and reported to the QAPI committee on a quarterly basis. The deficiency will be corrected no later than: 3/25/25. The Facility Services Director will be responsible for this plan of correction.
Latest citations in New York
A resident with spastic quadriplegic cerebral palsy, severe hypoxic ischemic encephalopathy, chronic respiratory failure, and a tracheostomy was on continuous pulse oximetry with ordered SpO2 parameters and linked Vocera alerts. When the resident’s oxygen saturation dropped significantly, the Vocera system sent sequential alarms to the primary RN, buddy RN, charge RN, and RT. The primary RN repeatedly pressed “Accept” on the alert device without assessing the resident, while the buddy RN, charge RN, and RT did not respond to the alarms, each assuming others would intervene or not recalling the alert. For approximately 25 minutes, no assigned clinician assessed the resident despite ongoing alarms, until another RN, not assigned to the resident, heard an alarm while passing the room and found the resident unresponsive and gray. A Code Blue was initiated, CPR was performed, and the resident was transferred to the hospital, where they were found to have no brain activity and later died. The facility’s investigation determined that staff failed to respond to and appropriately manage the pulse oximetry/Vocera alerts and failed to maintain and use required communication devices as expected.
A resident with Parkinson’s disease, dementia with behavioral disturbances, and known exit-seeking behaviors, care planned with a wander alarm, eloped through a 3rd floor stairwell door whose alarm had been disabled days earlier by maintenance and security while addressing a wandering system issue. A plastic barrier was placed in front of the door, but the door remained accessible and unrepaired. Video showed the resident repeatedly attempting to exit, bypassing the barrier, trying to remove the wander device, and ultimately opening the door, falling into the stairwell, and leaving the unit. Staff observed the resident at the door but did not consistently redirect them, and the resident was later found outside the building by a visitor after staff realized the resident was missing and discovered the wheelchair in the stairwell.
Two residents with psychiatric and behavioral histories were waiting by an elevator in a lobby when one, known to have prior aggressive behavior and a care plan noting risk for physical aggression, removed a wheelchair armrest and struck the other in the forehead, causing a bump and laceration that required ED evaluation. Video, staff, and security accounts confirmed that the aggressor resident was able to access and weaponize the removable armrest in a common area despite prior documented altercations and behavioral concerns, and was only on 30‑minute checks at the time, resulting in a failure to protect another resident from physical abuse.
Staff failed to respond promptly to an oxygen alert alarm for a resident with spastic quadriplegic CP, severe hypoxic ischemic encephalopathy, chronic respiratory failure, severe cognitive impairment, and total dependence for ADLs, resulting in the resident being found unresponsive with gray skin and requiring a Code Blue, CPR, and hospital transfer where no brain activity was found and life support was later withdrawn. Despite facility policy requiring alleged or suspected neglect and serious bodily injury to be reported to the State Agency within 2 hours (or within 24 hours if no serious bodily injury), the Administrator was not notified until days after the event and the NYS DOH was notified four days after the incident; the DON reported they were initially unaware of the failure to respond to alarms or of the need to report the incident, and the Administrator stated they had not been informed of the Code Blue on the day it occurred.
Surveyors found that the facility failed to implement an effective infection surveillance and reporting process during a norovirus gastroenteritis outbreak and in its routine infection tracking. During the outbreak, only a single-day tracking sheet was completed for several residents with gastrointestinal illness on two units, and daily surveillance with updated symptoms and management was not maintained as required by facility policy. Despite receiving a directive from the state health department to submit a Nosocomial Outbreak Reporting Application for the identified cluster, the DON acknowledged that the report was never submitted. Additionally, monthly infection control line lists for residents on antibiotics for various infections lacked documentation of signs and symptoms, diagnostic and lab results, precautions used, and outbreak potential, even though the IP relied on these lists for surveillance.
A resident with multiple chronic conditions and numerous scheduled medications had repeated discrepancies between scheduled morning medication times and documented administration times. On multiple days, all medications ordered for a 9:00 a.m. pass were documented as given around midday by an RN, contrary to policy requiring timely administration and immediate electronic documentation. The RN cited computer timeouts, possible late documentation, and workload pressures, while leadership acknowledged that a single nurse was responsible for passing medications to roughly 40 residents within a limited time window and that MAR review was primarily done by the passing nurse and through monthly reports, with no routine MAR review by the pharmacy consultant.
The facility did not ensure residents understood how to file grievances and failed to document and track grievances and their resolutions. Residents reported that they only voiced concerns during resident council and were unclear about the grievance process otherwise, and the designated Grievance Officer could not produce a grievance log or forms. The DON acknowledged the grievance process was informal and lacked clear documentation. In addition, a resident with significant cardiac and neurologic conditions and moderately impaired cognition had a representative who raised multiple concerns about care coordination, communication, discharge planning, call bell response, personal property, preferences, and nutrition, but these grievances were largely handled verbally, with no consistent documentation of how each concern was addressed or resolved.
Surveyors found that the facility failed to provide timely toileting assistance and call bell response for multiple residents who were dependent on staff for ADLs. A resident with Parkinson’s disease and dementia, care planned for two-hour toileting checks, was found by family with urine-saturated clothing and wheelchair cushion after a CNA admitted not changing or checking on the resident for most of a shift, and documentation showed numerous missing toileting and check entries over several months. Another resident with a history of stroke and MI, requiring maximal assist for toileting, reported long waits for morning care while the call bell rang, with staff not responding for extended periods, and the resident’s representative described multiple episodes of call bell waits exceeding an hour. Resident Council minutes, call bell audits, and observations showed repeated long call bell wait times, including bells ringing for 15–45 minutes while various staff passed the rooms without responding, and a spouse reported frequent overnight calls from a resident seeking help because call bells were unanswered.
A resident with bowel incontinence and new-onset loose, watery stools and nausea had a physician and NP order for a stool bacterial detection panel with C. difficile and a GI PCR, along with PRN Zofran. Over subsequent shifts, documentation showed the resident remained incontinent of bowel and that the ordered stool collection was repeatedly marked on the TAR as "not administered, unable to obtain" by LPNs, despite multiple incontinence episodes. There was no documentation that the NP or physician were notified that the ordered stool specimen had not been collected, even though facility policy required practitioner notification when orders were not carried out and the physician and NP later stated they expected to be informed if a lab test they ordered was not completed.
A resident with vascular dementia, behavioral disturbances, and dependence for transfers and toileting was sent to the hospital for suspected GI bleeding, with documentation indicating an unplanned hospital transfer and anticipated return. An IDT meeting held earlier did not document any discharge planning, and the resident’s care plan lacked a planned discharge. While the resident remained hospitalized, the facility issued a same-day discharge notice citing inability to meet needs and endangerment to others, based on interference from the resident’s guardians rather than documented resident behavior, and later did not accept the resident back after medical clearance. The medical record contained no IDT discharge plan and no subsequent nursing or social work notes, demonstrating a lack of documented discharge planning and coordination.
Failure to Respond to Pulse Oximetry Alarms for Tracheostomy-Dependent Resident
Penalty
Summary
The deficiency involves the facility’s failure to ensure that a resident requiring respiratory care and continuous pulse oximetry monitoring received services consistent with professional standards of practice and the resident’s care plan. The resident had spastic quadriplegic cerebral palsy, severe hypoxic ischemic encephalopathy, and chronic respiratory failure, was severely cognitively impaired, and was totally dependent on staff for all ADLs. The care plan and physician’s orders required mechanical ventilation with CPAP to tracheostomy collar overnight, humidified trach collar oxygen during the day, and maintenance of oxygen saturation above 92%, with pulse oximeter alarm parameters set to alert below 92%. The resident was equipped with a pulse oximeter linked to the Vocera alert system, which generated alarms at the bedside and on staff mobile devices when oxygen saturation fell outside ordered parameters. On the day of the incident, the resident’s oxygen saturation dropped to 84% at 8:58 AM, triggering an alert to the primary RN via the Patient Safe Solutions/Vocera system, followed by sequential escalation to the buddy RN, the charge RN, and the RT when not acknowledged. The Call Point Detailed Activity Report showed that an alert was sent to the primary RN at 8:58 AM, to the buddy RN at 8:59 AM, and to the charge RN and RT at 9:01 AM. The primary RN pressed “Accepted” on the device at 9:04 AM, and again when the system alerted at 9:17 AM and 9:18 AM, but did not go to the resident’s room to assess the resident and did not document any assessment or intervention. The buddy RN reported not recalling hearing the alert and stated they were administering medications and unaware of the resident’s distress until the rapid response was called. The charge RN acknowledged receiving the alert but did not respond timely, stating they expected the primary or buddy nurse to respond. The RT stated they received the alert but were busy with other residents and expected other staff to respond. From 8:58 AM to 9:23 AM, no assigned nurse or RT responded to the alarms or performed a clinical assessment of the resident, and the alarm cycle continued without intervention. At 9:23 AM, a second alert was triggered when the resident’s oxygen saturation dropped to 52%. An RN who was not assigned to the resident heard an alarm while passing the room, entered, and found the resident in a wheelchair, unresponsive with gray skin. This RN activated a rapid response/Code Blue, assisted in returning the resident to bed, and another RN began chest compressions. EMS was called and arrived at 9:44 AM; a pulse was briefly restored, and the resident was placed on a ventilator and transferred to the hospital, where they were determined to have no brain activity. Life support was later terminated and the resident expired. The facility’s own investigation concluded that nursing and respiratory staff failed to respond to alarms, failed to appropriately acknowledge and review alerts, failed to maintain accessibility to required communication devices, and failed to escalate when they were occupied or unable to respond, resulting in actual harm and Immediate Jeopardy to the resident and placing other monitored residents at risk.
Removal Plan
- Review camera footage, Patient Safe Solution phone verification notifications, and the pulse oximetry policy.
- Re-educate involved staff on pulse oximetry alarm response, notification handling, and escalation expectations.
- Send voice alarm presentation via email to all assistant nurse managers and assistant directors of nursing for review during evening and morning huddles.
- Ensure Vocera device functionality is reviewed and staff are instructed to keep devices accessible and operational.
- Have IT/MIS check and confirm monitoring equipment is functioning properly.
- Implement disciplinary action for staff involved.
- Discuss and initiate a root cause analysis.
- Review and revise the pulse oximetry policy.
- Provide leadership oversight.
- Implement an audit of alert response times.
Elopement of High-Risk Resident Through Disabled Stairwell Door Alarm
Penalty
Summary
The deficiency involves the facility’s failure to provide adequate supervision and maintain a safe environment for a resident with known exit-seeking behaviors and elopement risk. The resident had diagnoses of Parkinson’s disease, dementia with behavioral disturbances, and anxiety, and was assessed as having moderately impaired cognition. The resident’s MDS documented exit-seeking behaviors and daily use of a wander/elopement alarm, and the comprehensive care plan identified the resident as an elopement risk/wanderer related to disorientation to place, with an intervention for a wandering device on the ankle. A physician’s order also specified a wandering device to the right ankle with checks every shift. The 3rd floor North stairwell door alarm had been disabled by maintenance following a work order dated 07/02/2024. Maintenance and security staff attempted to address a wandering system alarm issue, and the alarm on the 3rd floor North stairwell door was turned off by removing a screw from the alarm box. A yellow plastic accordion-style barrier was placed in front of the door, and nursing staff were notified that the door was broken. However, the door itself remained accessible, and the alarm remained disabled for days prior to the elopement. Staff on the unit, including CNAs, were not all aware that the stairwell door was broken, and the door was not repaired until 07/17/2024. On the day of the incident, video footage showed the resident repeatedly exit-seeking at the 3rd floor North stairwell door over several hours. The resident moved the yellow barrier, wheeled around it, and closed it behind them. At one point, two unidentified staff observed the resident at the door, opened the barrier, and walked away without redirecting the resident. The footage documented multiple attempts by the resident to exit, including attempts to remove the wander alert bracelet and repeated efforts to push on the delayed egress bar with their leg and hands. Eventually, the resident stood from the wheelchair, pushed the crash bar, opened the door, and fell backwards into the stairwell while pulling the wheelchair through. The resident then maneuvered the wheelchair into the stairwell and exited the unit. Staff later discovered the resident missing, found the wheelchair in the stairwell, and the resident was ultimately located outside the building by a visitor and brought back inside by nursing and security. The DON’s investigation summary identified the root cause of the elopement as the 3rd floor North stairwell door alarm being disabled while the door remained broken and unsecured.
Removal Plan
- Resident #1 was placed on 15-minute safety checks and kept under line-of-sight supervision when outside of their room; continued with use of a wander alert device; and resided in a room adjacent to the nursing station for frequent observations.
- All staff were educated on the Elopement policy and what measures to take if a resident went missing, including a power point presentation and post-tests.
- All exit and stairwell doors in the facility on the 2nd and 3rd floors were repaired by an outside vendor.
Failure to Prevent Resident-to-Resident Physical Abuse in Lobby Elevator Area
Penalty
Summary
The deficiency involves the facility’s failure to protect a resident from physical abuse by another resident, despite a known history of aggressive behavior. One resident with paraplegia, mood disorder, major depressive disorder, and anxiety disorder had an established care plan noting potential for physical aggression and risk of being abused. Prior documentation showed that this resident had been involved in a physical altercation with another resident in June of the previous year, during which they reported being punched and stated they hit the other resident back. The care plan was updated at that time to reflect that the resident was abused by peers, with interventions including relocation as needed and a psychiatry referral, but later updates reflecting another resident-to-resident altercation did not include new interventions. On the day of the incident, video surveillance and witness statements documented that the aggressive resident and another resident were waiting at the elevator in the lobby, along with other residents. The second resident, who had diagnoses including schizophrenia and bipolar disorder, approached and stood next to the first resident’s wheelchair. The first resident was seen making hand gestures, then removed the left wheelchair armrest and used both hands to swing it toward the second resident. When the second resident reached toward the armrest, the first resident struck them on the forehead with the armrest, causing bleeding and resulting in a bump and small laceration. Staff arrived immediately after the assault and separated the residents, and the injured resident was later assessed and transferred to the hospital for evaluation. Interviews conducted after the event revealed differing accounts of the interaction leading up to the assault. The first resident reported that the second resident had previously used a racial epithet toward them and, on the day of the incident, again stood close, touched their shoulder, and repeated the racial epithet, prompting them to remove the armrest and strike the other resident. The second resident stated they were standing at the elevator, heard the first resident saying something, ignored it, and were then struck without warning. A security guard reported hearing the first resident tell the second resident not to stand close and to stop touching them, then observed the first resident swinging the armrest and hitting the second resident. Facility staff, including the RN Supervisor and DON, acknowledged that the incident occurred off the unit, that the aggressive resident had a history of verbal and physical abusive behavior toward staff, and that this was the first documented physical altercation between these two specific residents. Despite prior behavioral incidents and care plan documentation of aggression risk, the resident was on 30‑minute checks and was able to access and weaponize a removable wheelchair armrest in a common area, resulting in physical abuse of another resident.
Failure to Timely Respond to Oxygen Alarm and Report Suspected Neglect
Penalty
Summary
Facility staff failed to immediately report an alleged incident of neglect involving a resident who was dependent on respiratory support and continuous monitoring. The resident had spastic quadriplegic cerebral palsy, severe hypoxic ischemic encephalopathy, chronic respiratory failure, was severely cognitively impaired, and totally dependent on staff for all ADLs. On the date of the incident at 8:58 AM, the resident’s alert alarm indicated decreasing oxygen levels, but nursing and respiratory staff did not respond to the alarm or assess the resident in a timely manner, in deviation from the facility’s pulse oximetry escalation pathway and alarm response procedures. The resident was later found unresponsive with gray skin, and a Code Blue was initiated. CPR was started, and the resident was transferred to the hospital, where they were determined to have no brain activity; life support was later terminated and the resident expired. Although the facility’s policy required that alleged or suspected violations involving mistreatment, neglect, or other reportable events be reported to the State Survey Agency and other appropriate authorities no later than 2 hours after forming the suspicion if serious bodily injury occurred, or within 24 hours otherwise, the incident was not reported in accordance with these time frames. The incident occurred on one date, the Administrator was not notified until a later date, and the New York State Department of Health was not notified until four days after the event. The DON stated they were unaware that staff had failed to respond to the alerts until reviewing the alert system report and interviewing staff, and also stated they were unaware the incident should have been reported to the Department of Health, while the Administrator confirmed they had not been notified of the Code Blue on the day it occurred.
Failure to Implement Effective Infection Surveillance and Outbreak Reporting
Penalty
Summary
The deficiency involves the facility’s failure to maintain and implement an effective infection prevention and control program during a norovirus outbreak and in its ongoing surveillance activities. During a norovirus gastroenteritis outbreak, the facility identified multiple residents with gastrointestinal illness on two units, as documented on an infection control tracking sheet for a single date. The facility’s policy on routine infection control surveillance required ongoing assessment of all residents for changes in symptoms or conditions indicative of infection, but surveillance tracking was only completed for one day and was not continued or updated with symptoms or management throughout the outbreak. The DON and the Infection Preventionist (IP) both acknowledged that surveillance tracking sheets should have been completed daily during the outbreak and that they did not know why this was not done. The facility also did not comply with state reporting requirements related to the outbreak. After the cluster of gastrointestinal illness cases was identified, the NYSDOH sent an email to the DON stating that submission of a Nosocomial Outbreak Reporting Application report was required for a single case of a reportable pathogen in a nursing home resident or a cluster of cases above baseline. The DON stated they were aware of this email but confirmed that the requested outbreak report was never submitted to NYSDOH. The DON further stated that NYSDOH should have been contacted immediately when the outbreak was discovered, and that they were not the DON at the time and did not know why the previous DON failed to submit the report. In addition to the outbreak-related issues, the facility’s ongoing infection surveillance line lists for several months were incomplete. The Infection Control Line List for January, February, and March documented residents on antibiotic therapy for various infections, including wound infections, respiratory infections, urinary tract infections, bacteremia, and Clostridium difficile. However, these line lists lacked documentation of infection signs and symptoms, diagnostic tests and laboratory results, the type of precautions used, and any indication of outbreak potential. During interview, the IP confirmed that they used the line list for surveillance and monitoring of residents with infections and on antibiotics, but acknowledged that the lists did not include the required clinical details and precautions. The DON also stated that the IP was responsible for ensuring surveillance included signs and symptoms, diagnostic tests with results, and precautions to prevent outbreaks.
Incomplete and Inaccurate Medication Administration Documentation for a Resident
Penalty
Summary
The deficiency involves the facility’s failure to maintain complete and accurately documented medical records in accordance with accepted professional standards for one resident. For this cognitively intact resident with essential hypertension, adjustment disorder with mixed anxiety and depressed mood, major depressive disorder, and dementia, standing medication orders included multiple daily and twice-daily medications such as antihypertensives, antidepressants, an anticoagulant, a diuretic, an antianginal patch, an inhaler, and other agents. The facility’s medication administration policy required that medications be administered in accordance with physician orders, that documentation of administration be completed on the computer immediately after administration with the nurse’s initials at the corresponding date and time, and that at the end of each shift the medication nurse review the MAR, 24‑hour report, and nurses’ notes to ensure documentation is accurate and complete. Record review of the medication administration audit report for multiple dates in December 2024 showed discrepancies between the scheduled 9:00 a.m. administration times and the times documented as administered for this resident’s medications. On thirteen separate dates, all medications scheduled for 9:00 a.m. were documented as being administered after 12:00 p.m. but before 1:00 p.m. when a particular RN was passing medications to this resident. These documented times did not align with the scheduled administration time and were inconsistent with the policy requirement that medications be given at the right time and documented immediately after administration. The pattern of late documentation occurred on each of the identified dates when that RN was responsible for the medication pass for this resident. In interviews, the RN who administered the medications stated that the resident received most medications at 9:00 a.m. and some at 5:00 p.m., and described issues such as the computer timing out after about 10 minutes, logging the nurse out, and situations where medications might have been given earlier but not clicked off in the system. The RN reported that the documented times (for example, showing around 12:00 p.m.) might not be accurate, could reflect late documentation, and could be affected by computer glitches, but could not recall specific details from the December dates. The Assistant DON reported that one nurse on the unit was responsible for administering medications to approximately 38–40 residents, that the incoming nurse’s start of shift included a narcotic count and report that delayed the start of the medication pass to about 8:30 a.m., and that this left about two minutes per resident to complete the pass by 10:00 a.m. The Administrator stated that their expectation was that nurses review the MAR at the end of the shift and that unit managers run a monthly report, while the Pharmacy Consultant stated they did not review MARs and assumed nursing conducted internal auditing. These practices and conditions contributed to incomplete and inaccurate medication administration documentation for the resident on the identified dates.
Failure to Inform Residents of Grievance Process and Document Grievances and Resolutions
Penalty
Summary
The facility failed to ensure residents were informed about the grievance process and that grievances were documented and tracked in accordance with its grievance policy. The Social Services/Admissions Coordinator, identified as the Grievance Officer, reported that while they interviewed residents and emailed Administration about complaints they could not resolve, they were unable to provide a grievance log or grievance forms. During resident council, multiple residents stated they voiced concerns in the meeting but did not know how to file grievances outside of that setting, and there was no documented evidence listing grievances or the facility’s responses. The DON stated that grievances should be monitored by Social Services with documentation of the nature of the complaint and the resolution, but acknowledged that the process was informal, dependent on circumstances, and not completely clear, with no forms or documentation used to track grievance progress and resolution. For one resident reviewed for care planning, the facility did not consistently address and document multiple grievances raised by the resident’s representative. This resident had diagnoses including cerebral infarction, occlusion and stenosis of the left carotid artery, and myocardial infarction, with the admission MDS indicating moderately impaired cognition and involvement of the resident and family in assessment and goal setting. The representative reported numerous concerns regarding miscommunication between nursing and rehabilitation, discharge planning, appointment scheduling, call bell response time, personal property, resident preferences, nutrition, and proper diet, all of which were communicated to Administration via email and paper copies. Although a family meeting was held to discuss these concerns, the Social Services/Admissions Coordinator and the DON confirmed there was no documented evidence of how each grievance was addressed or resolved, and that most concerns were handled verbally without formal documentation or investigation of every complaint.
Failure to Provide Timely Toileting Assistance and Call Bell Response
Penalty
Summary
Surveyors identified a deficiency in the facility’s failure to provide necessary assistance with toileting and timely response to call bells for residents who were unable to perform activities of daily living independently. Facility policy on Activities of Daily Living required that residents receive appropriate treatment and services to maintain or improve their ability to carry out ADLs, including elimination and toileting, and the facility’s No Pass policy required all staff to respond to call lights and obtain help if they could not provide it themselves. Despite these policies, multiple observations, interviews, and record reviews showed that residents did not consistently receive timely toileting care or call bell responses. One resident with Parkinson’s disease, dementia, heart disease, severely impaired cognition, and total dependence on staff for toileting and hygiene was care planned to be checked for incontinence and changed as needed, and to have toileting needs anticipated every two hours with assistance to the toilet. Kardex instructions for several months reiterated two-hour toileting checks and assistance, and CNA documentation reports for January through March showed numerous missing entries for toileting and two-hour checks across multiple shifts. A nursing home investigative report documented that a family member found this resident with urine-saturated clothing and wheelchair cushion in the afternoon, and the Administrator confirmed the saturation. The CNA identified as responsible for ADLs and accountability tasks for that shift stated they did not change the resident at all during the eight-hour shift, did not perform end-of-day care, and did not inform anyone that they were unable to care for the resident, and also stated they did not check on the resident until late morning. There was conflicting documentation on the assignment sheet, and another CNA reported that the resident was checked every two hours and could indicate when cleaning was needed, while a second family member reported having observed a strong urine smell on three Sunday visits in recent months, which staff addressed when notified. Another resident with a history of stroke and myocardial infarction, and moderately impaired cognition, required maximal assistance with toileting and moderate assistance with bathing and dressing. During one observation, this resident’s call bell was ringing, and the resident reported having waited a long time for care and stated they had been waiting since early morning; staff did not respond until several minutes after the surveyor’s observation began, at which time morning care was provided. On another day, the shared room call bell was ringing while two residents in the room reported they were still in bed, unwashed, undressed, and waiting to get out of bed, stating they had been waiting about half an hour; staff arrived to assist approximately 18 minutes after the surveyor’s initial observation. The resident’s representative reported multiple episodes when call bell response times exceeded one hour and had communicated these concerns to staff. The DON stated that call bells should be responded to when heard and that 30–60 minutes was not acceptable, but also indicated that response time depended on staffing. Additional evidence of delayed call bell response and unmet toileting needs came from Resident Council minutes, call bell audits, and direct observations. Resident Council minutes over several months documented ongoing resident reports that call bell wait times were “on the longer side” and “too long,” and that more nursing staff were needed, particularly on weekends when residents reported only three CNAs were often scheduled. Facility call bell audits conducted in response to complaints documented 23 observations, including one call bell active for 45 minutes and another for 15 minutes in the same room. During one observation, a room call bell rang for at least 14 minutes while multiple staff, including a CNA, a medication nurse, a social work/admissions coordinator, and a unit clerk, passed the room without entering; when the CNA finally entered, the resident requested a bedpan and the CNA left and did not return with the bedpan for another 10 minutes. In another observation, a room call bell rang for at least 27 minutes while a medication nurse, social work/administration staff, and a unit clerk were present in the hallway or nearby but did not respond to the bell. A spouse reported receiving at least 10 overnight phone calls from a resident asking them to call the nurses’ station because no one was responding to the call bell, and also reported that it took a long time for the nurses’ station to answer the phone.
Failure to Collect Ordered Stool Specimen and Notify Practitioner of Uncompleted Lab Test
Penalty
Summary
The deficiency involves the facility’s failure to ensure that a resident received treatment and care in accordance with professional standards and practitioner orders when a stool specimen was not collected as ordered, and the ordering practitioners were not notified. The facility’s policy dated 05/2025 required that when a physician or other authorized practitioner’s order is not carried out as ordered, delayed, modified, or discontinued, the practitioner must be notified. Resident #124 had diagnoses including moderate persistent asthma, essential hypertension, and spinal stenosis, and was documented as always incontinent of bowel and dependent on staff for toileting and hygiene per the care guide, care plan, and admission MDS. On 12/11/2024, the resident developed loose, watery stools and nausea, and the physician and NP were notified, resulting in orders for a stool bacterial detection panel with C. difficile and Zofran as needed. On 12/11/2024, nursing documentation showed that the resident had an episode of loose watery stool in the morning, with the physician notified and an order given to collect stool for testing. Later that day, an RN documented that the resident had nausea and loose stool, that the NP was made aware, and that stool collection and Zofran were ordered. The NP progress note that evening documented watery stool, ordered a GI PCR to rule out gastroenteritis, and planned to monitor the resident, noting stable vitals and a mildly elevated white blood count. The functional abilities record showed the resident was incontinent of bowel on multiple shifts on 12/11/2024, 12/12/2024, and 12/13/2024. The Treatment Administration Record for December 2024 documented the stool test order on 12/11/2024 and 12/12/2024, with entries by LPN #2 and LPN #3 indicating the stool collection was “not administered, unable to obtain.” Despite repeated incontinence episodes that could have provided opportunities to obtain a specimen, there was no documented evidence that the NP or physician were notified that the ordered stool sample had not been collected. A nursing progress note on 12/12/2024 at 2:24 A.M. documented that the resident was alert, able to make needs known, had poor appetite, good fluid intake, an episode of emesis after drinking water too fast, and was feeling better afterward, but did not address the outstanding stool order. During interviews, LPN #3 acknowledged awareness of the stool collection order and documented “not administered” on two shifts but did not write a note indicating that the NP or physician had been informed that the specimen was not obtained. The LPN Unit Manager stated that whether to notify the NP or physician when a stool sample was not collected was handled on a case-by-case basis. In contrast, the Medical Director/Primary Physician and NP #1 both stated they expected to be informed if a lab test they ordered, such as a stool specimen, was not completed, and NP #1 indicated they might have added additional orders and reminded staff to collect the stool if they had known it was not obtained.
Failure to Provide Appropriate Discharge Planning and Readmission for Hospitalized Resident
Penalty
Summary
Surveyors identified that the facility failed to ensure an appropriate discharge plan for one resident who was hospitalized for a suspected gastrointestinal bleed. The resident had vascular dementia with behavioral disturbances, sequelae of cerebral infarction, constipation, and atrial fibrillation, and was dependent for toileting and transfers with documented verbal and physical behaviors toward others. After the resident vomited coffee-ground emesis, the physician ordered a transfer to the hospital emergency department to rule out a GI bleed, and the discharge MDS reflected an unplanned discharge to a short-term general hospital with return anticipated. An interdisciplinary care plan meeting held prior to the hospitalization included multiple disciplines, the resident’s companion, and two guardians, but there was no documentation that discharge planning was discussed, and the resident’s care plan contained no evidence of a planned discharge. While the resident was in the hospital, the facility issued a same-day Transfer/Discharge Notice stating that the IDT had determined the resident would be discharged that day, citing that the resident’s needs could not be met after reasonable accommodation and that the safety and health of individuals in the facility would be endangered. The notice identified interference from the resident’s two guardians as the evidence supporting these reasons, but there was no documentation that the resident personally endangered the health or safety of others. The notice included information about the right to appeal the discharge, and the discharge was appealed. When the resident was medically cleared to return, the facility did not accept the resident back. Review of the electronic medical record showed no documented IDT discharge plan and no nursing progress notes after the date of hospital transfer, and no social work progress notes after that time, indicating a lack of documented planning and coordination related to the discharge decision.
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