Heartwood Lodge Trinity Health
Inspection history, citations, penalties and survey trends for this long-term care facility in Spring Lake, Michigan.
- Location
- 18525 Woodland Ridge Drive, Spring Lake, Michigan 49456
- CMS Provider Number
- 235373
- Inspections on file
- 20
- Latest survey
- August 26, 2025
- Citations (last 12 mo.)
- 1
Citation history
Health deficiencies cited at Heartwood Lodge Trinity Health during CMS and state inspections, most recent first.
A resident with dementia requested assistance from a CNA to warm up his cold eggs during breakfast. The CNA incorrectly stated that the microwave was broken and did not provide further help, resulting in the resident not finishing his meal. Interviews confirmed a working microwave was available, and the administrator acknowledged the staff's response was unacceptable.
A resident with complex medical needs and a moderate fall risk was injured after falling from bed during a bed bath when only one CNA was present, despite the care plan requiring two staff for bed mobility. The resident sustained multiple rib fractures and a hip fracture, and was hospitalized for these injuries. Documentation and interviews confirmed that care plan instructions were not followed at the time of the incident.
The QAPI committee did not identify or address key quality issues, including call light response, grievance documentation, timely and accurate MDS submissions, antibiotic stewardship, infection control, and maintenance of complete and accurate medical records. Policies and procedures were outdated or missing, and the QAPI plan was incomplete, affecting all residents in the facility.
The facility did not ensure that a Medical Director or designated physician attended QAPI meetings at least quarterly, as required. Review of meeting records showed physician attendance at only three meetings over a year, with no explanation provided for the absence during the remaining months. This resulted in a lack of required medical oversight for all residents during the QAPI process.
The facility did not provide evidence of an annual review of its Infection Control policy and procedures, as required to ensure adherence to current standards. Additionally, there was no active or updated plan for managing waterborne pathogens, with the Environmental Services Director unable to confirm recent reviews or team membership, and the existing Water Management Policy was outdated and not specific to the current ownership.
A facility failed to implement an effective antibiotic stewardship program, lacking written protocols, proper documentation, and a monitoring system. A resident with a urinary catheter developed a UTI, and antibiotics were started without documented justification, physician notification, or consideration of lab results and renal function. The medical provider did not document in the EMR, and no care plan for the UTI or antibiotic therapy was present.
Multiple residents reported that call lights were not answered in a timely manner, especially during 2nd and 3rd shifts, with documented wait times frequently exceeding 20 minutes and sometimes reaching over 45 minutes. A resident requiring significant assistance for toileting experienced long delays, resulting in incontinence. Staff were aware of the concerns, but the issue remained unresolved despite being raised in Resident Council meetings and communicated to facility leadership.
Several MDS assessments were not transmitted on time, with two residents experiencing significant delays in their annual assessments and two others having overdue 5-day and admission assessments. The MDS Coordinator confirmed the delays and noted issues with tracking and EMR flagging, and the NHA was informed of the late submissions.
Three residents experienced deficiencies in assessment, monitoring, and timely care, including delayed administration of antibiotics, lack of follow-up on abnormal findings, incomplete or inaccurate documentation of skin assessments and care plans, and failure to communicate or act on diagnostic results. Medication and wound care supplies were not available as needed, and staff did not consistently notify physicians of significant changes or abnormal findings.
A resident with a history of UTI and spinal injury, who was documented as continent and required significant assistance for toileting, experienced repeated delays in receiving help, with call light response times often exceeding 20 to 45 minutes. The resident reported being told by staff to urinate in her brief if she could not wait, leading to multiple incontinence episodes and feelings of distress. Staff interviews confirmed awareness of these issues, and documentation showed insufficient toileting assistance.
Two residents did not have pharmacist medication regimen review (MRR) recommendations properly addressed or implemented by physicians. For one resident with complex medical needs, multiple pharmacist recommendations—including changes to Vitamin D dosing, lab monitoring, and warfarin administration—were either not documented as reviewed or not implemented, even after physician approval. For another resident with GERD, a physician-accepted recommendation to taper and discontinue omeprazole was not carried out, and a lab order was not properly documented or reviewed. Facility staff confirmed the lack of documentation and implementation during interviews.
Surveyors found that medications in a medication cart and a medication room were not properly labeled, with some single-use bottles and vials lacking resident identification or open dates. An LPN and a clinical care coordinator were unsure about labeling requirements, and a registered nurse later confirmed that all vials and bottles should be labeled to ensure proper identification if separated from their boxes.
A resident with respiratory conditions was allowed to self-administer an Albuterol inhaler without proper assessment, education, or monitoring by staff. Facility policy required interdisciplinary assessment, education on medication use, and documentation of self-administration, but these steps were not completed or recorded, as confirmed by the DON.
A resident who required significant assistance for toileting reported extended delays in call light response, leading to an episode of incontinence. Some night staff instructed the resident to use her brief if unable to wait, which negatively affected her dignity. The DON and NHA were aware of call light response concerns, but no immediate corrective review had been conducted.
A resident with a history of traumatic brain injury experienced an unwitnessed fall resulting in a skin tear, head swelling, and headache. Documentation showed the physician was not notified of the incident until two days later, and key injury details were omitted from the initial communication. Staff interviews confirmed that timely notification and documentation did not occur.
A resident with multiple complex diagnoses and a moderate fall risk was left unattended during a bed bath and fell from bed, sustaining rib and hip fractures, a pulmonary embolism, and a pneumothorax. Only one CNA was present despite the care plan requiring two staff for repositioning. The incident was not reported to the state survey agency as required, with facility leadership attributing the fall to a mattress issue rather than neglect.
The facility failed to properly document and notify regarding the transfer and discharge of two residents. One resident's records showed inconsistencies between the MDS and nursing notes about the discharge location, with incomplete discharge documentation and missing signatures. Another resident was documented as deceased in the facility, but actually died in the hospital after EMS transfer, with no supporting transfer documentation or physician orders. The facility lacked formal policies for admissions, transfers, and discharges, relying on standards of practice and outdated training materials.
The facility failed to accurately code the MDS for two residents, with one incorrectly documented as having died in the facility when the individual actually died at a hospital, and another coded as discharged to a hospital when the person was discharged to an assisted living facility. The facility's MDS Completion Guideline was also outdated.
A resident with dementia, depression, and a personality disorder did not receive a timely PASARR Level I Screening or Level II Evaluation as required. The responsible social worker was aware the screenings were overdue, and facility records confirmed the deficiency. Although the issue was identified in QAPI, no corrective action was taken until the annual survey.
A resident with a history of lumbar spine fusion, UTI, and fractures was documented as continent and needing substantial assistance for toilet transfers, but the care plan inaccurately included interventions for an indwelling catheter and did not address her actual toileting needs. The resident reported long waits for assistance, resulting in soiling herself, and was told by some staff to use her brief if she could not wait. The care plan was not individualized or effectively implemented.
Two residents experienced changes in their medical conditions—one began self-administering an inhaler for COPD, and another developed a UTI requiring antibiotics—yet the facility did not update their care plans to reflect these changes or outline necessary monitoring and interventions, contrary to facility policy.
A resident with multiple complex diagnoses experienced a fall from bed during care, resulting in hospitalization for fractures. The facility's documentation was incomplete and inaccurate, with missing and delayed records such as the facility-to-hospital transfer form and neurological checks, and the nurse's notes did not accurately reflect the circumstances of the fall.
The facility did not maintain an updated, site-specific emergency preparedness plan, and its hazard vulnerability assessment lacked scoring based on the likelihood of emergency events. This deficiency was confirmed through documentation review and interviews with facility leadership.
Isolation carts without wheels were found stored in corridors outside several resident rooms, obstructing the means of egress and violating Life Safety Code requirements. Maintenance staff confirmed the presence of these obstructions during the survey.
Surveyors observed that the clean linen closet doors near room 216 were left open and did not close to a positive latch when tested, as confirmed by maintenance staff. These doors are required to be self-closing and kept closed unless held open by an approved device, and the failure to do so resulted in a deficiency.
The facility did not conduct required semi-annual inspections of the kitchen hood fire suppression system, resulting in an 11-month gap between service checks, as confirmed by maintenance staff and inspection records.
An extension cord was observed in use in a resident's room, in violation of NFPA 99 and NFPA 70 requirements that prohibit extension cords as substitutes for fixed wiring. The deficiency was confirmed by maintenance staff during the survey.
Surveyors identified that the facility did not have documented arrangements with other LTC facilities or providers to receive patients if operations were limited or ceased, as confirmed by review of the emergency preparedness plan and staff interviews.
A resident with a PICC line was transferred to the hospital after staff failed to keep the line capped, resulting in the need for a new line and antibiotic treatment. On one unit, staff did not consistently follow mask protocols despite the presence of a COVID-positive resident, with one CNA wearing a mask below the nose and a housekeeper not wearing a mask at all, contrary to facility policy and CDC guidelines.
A resident with a history of infection and a PICC line was sent to the hospital after staff left the line uncapped overnight, but the facility failed to document the reason for transfer, the method of transportation, and whether transfer paperwork was completed, resulting in incomplete and inaccurate medical records.
The facility failed to properly assess, monitor, and treat wounds for three residents, leading to deficiencies in wound care management. A resident with an infected amputation stump did not receive timely wound vacuum care, and there was a lack of documentation and investigation into the wound care issues. Another resident with a coccyx wound experienced refusals of care due to unmet preferred treatment times, and there was no system to monitor surgical wounds. A third resident had wounds on her elbow and knees that were not assessed or documented, with no wound dressing orders in place.
A resident with dementia and anxiety reported being assaulted by staff, but the allegation was not reported to the state within the required 2-hour timeframe. The delay was due to the NHA and DON being away from the facility, and the NHA cited personal circumstances for the reporting delay.
The facility failed to maintain sanitary conditions in the kitchen, risking foodborne illnesses. Observations revealed undated nutritional drinks, dusty and crumb-covered equipment, sticky residue on juice machines, and improperly stored wet pans. The dish machine's rinse pressure was below required levels, and logs did not track this issue, indicating non-compliance with FDA Food Code standards.
A long-term care facility failed to administer medications according to physician orders, resulting in errors for four residents. A resident with cerebral palsy missed a dose of Norco, while another with diabetes received insulin despite low blood sugar. Two residents with hypertension were given medications despite low blood pressure readings, and one had undocumented Norco doses. The facility's DON confirmed these errors, indicating a systemic issue in medication administration.
A facility failed to follow its protocol for providing clean oxygen equipment and monitoring oxygen levels for a resident. The resident used oxygen with tubing and a humidifying water bottle that were not replaced weekly, and the water bottle was found empty on multiple occasions. The resident's oxygen saturation levels had not been monitored since March, and there was no physician order for oxygen delivery.
A facility failed to properly manage controlled substances, leading to potential drug diversion. An RN and LPN discarded 23 Norco tablets without documentation, and records showed discrepancies in tablet counts. The DON confirmed inaccuracies and the need for education. Another resident's record had unauthorized alterations. Facility policies on medication management were not followed.
The facility failed to implement Enhanced Barrier Precautions for residents with chronic wounds or indwelling medical devices, as required by CMS guidance. Additionally, during an Influenza A outbreak, the facility did not conduct a thorough outbreak investigation, lacking documentation of contact tracing, notifications, and interventions to prevent the spread of the virus. The Infection Prevention and Control Program lacked necessary documentation and implementation of precautions.
Two residents experienced significant delays in receiving assistance after activating their call lights. One resident, with quadriplegic cerebral palsy, waited over an hour for help and reported being wet and not repositioned overnight. Another resident, post-knee surgery, also waited over an hour and was found soaked in urine, with inadequate response from staff. Both cases reflect a failure to provide timely care as outlined in their care plans.
A resident at high risk for pressure injuries developed a pressure ulcer due to the facility's failure to implement a repositioning schedule and use pressure offloading devices. The resident's care plan lacked necessary interventions, and there was a delay in notifying the physician and family about the injury. The facility's policy for skin observation and repositioning was not followed, leading to a worsening of the pressure injury.
A resident with severe cognitive impairment and limited mobility was not provided with the recommended high back wheelchair and necessary supports, as prescribed by the therapy department. Instead, the resident was observed using a Broda chair without the required equipment. Staff interviews revealed a lack of awareness and documentation regarding the resident's equipment needs, leading to a deficiency in care.
A facility failed to discard expired medications on one of its medication carts, leading to the potential administration of expired drugs to residents. An LPN was unsure of the expiration dates for opened medications, including eye drops, nasal spray, and Lantus vials, which were found to be past their recommended usage period. Facility documents confirmed that these medications should have been discarded after 28 days.
Failure to Treat Resident with Dignity During Meal Service
Penalty
Summary
A male resident with dementia was observed sitting at a dining table during breakfast and requested that a Certified Nurse Aide (CNA) warm up his eggs, stating they were ice cold. The CNA responded by telling the resident that the microwave was broken and then left the area without assisting further. As a result, the resident did not finish his breakfast. Subsequent interviews revealed that there was, in fact, a working microwave in the kitchen, and the resident recalled that the CNA sometimes did not help him. The facility administrator acknowledged that the CNA's interaction was not acceptable and did not meet expectations for resident treatment. This incident demonstrates a failure to treat the resident with dignity and respect, as the staff member did not address the resident's request appropriately and did not facilitate his ability to enjoy his meal.
Failure to Provide Adequate Supervision During Bed Bath Results in Resident Fall and Injuries
Penalty
Summary
A resident with multiple complex diagnoses, including cerebral palsy, epilepsy, abnormal posture, torticollis, and scoliosis, was admitted to the facility and assessed as a moderate fall risk. The resident's care plan specified the need for two staff members for repositioning and turning in bed, while only one staff member was required for brief changes and use of the bed pan. Despite these documented care needs, the resident reported that typically only one staff member provided care, including bed baths. During an incident in February, a CNA was providing a bed bath to the resident after a bowel movement. The CNA rolled the resident onto her right side to clean her and then turned away to get more washcloths. While unattended, the resident rolled off the bed and fell to the floor. The CNA acknowledged checking the kardex for toileting and transfer assistance but did not recall checking the bed mobility assistance requirement. The resident sustained multiple rib fractures, a hip fracture, and additional complications, requiring hospitalization. Documentation and interviews confirmed that only one staff member was present during the bed bath, contrary to the care plan's requirement for two staff during bed mobility. The CNA received a final written warning for failure to follow policies, procedures, or regulations, though the specific infraction was not detailed in the personnel file. The incident resulted in significant injury to the resident, as confirmed by hospital records and staff interviews.
QAPI Committee Failed to Identify and Address Multiple Quality Issues
Penalty
Summary
The facility's QAPI committee failed to identify, address, and implement appropriate plans of action for several critical areas, including call light response times, grievance handling, timely and accurate MDS submissions, antibiotic stewardship, infection control, maintenance of complete and accurate medical records, annual review and updating of policies and procedures, and monitoring nursing staff compliance with standards of practice. Interviews and record reviews revealed that concerns raised by residents and documented in council minutes regarding call light response were not followed up with ad hoc meetings or effective action. Grievances from resident council meetings were not consistently documented or brought to the interdisciplinary team, and the process for addressing and tracking grievances was incomplete. The facility also failed to address late and incorrect MDS submissions, and the NHA acknowledged ongoing issues with documentation and coding accuracy. Antibiotic stewardship and infection control practices were not aligned with facility policy, and the Infection Control Preventionist had not compared the Infection Control Pathway to policy. Medical records were found to be incomplete and disorganized, with ongoing issues in documentation by CNAs and delays in uploading information to the EMR. Several key policies and procedures were outdated, missing, or not reviewed annually, including those for admissions, infection control, skin/wound management, and water management. The QAPI plan provided during the survey was blank, and the NHA was unable to provide adequate answers regarding the lack of updated policies and procedures.
Lack of Required Physician Attendance at QAPI Meetings
Penalty
Summary
The facility failed to ensure that the required attendance of a Medical Director or designated physician was maintained at the Quality Assessment and Assurance (QAPI) meetings at least quarterly. Review of QAPI monthly sign-in sheets from June 2024 to June 2025 showed that a physician was present only at three meetings, leaving eight months without physician representation. During an interview, the Nursing Home Administrator confirmed that monthly QAPI meetings are held but could not explain the absence of the Medical Director or a designated physician at least quarterly. This deficiency affected all 74 residents residing in the facility, as there was a lack of required medical oversight during the QAPI process.
Deficiencies in Infection Control Policy Review and Water Management Plan
Penalty
Summary
The facility failed to ensure an annual review of its Infection Control policy and procedures to verify adherence to current national standards of care. During the survey, documentation was requested to show that the Infection Prevention policy and program had been reviewed annually, but neither the Infection Preventionist nor the Director of Nursing could provide evidence of such a review. The policy provided did not indicate when it had been implemented or last reviewed, and no verification of an annual review was available by the time of survey exit. Additionally, the facility did not have an active and ongoing plan for reducing the risk of Legionella and other opportunistic pathogens in its plumbing system. The Environmental Services Director was unable to confirm when the last review of the Water Management Plan had occurred or identify the current members of the interdisciplinary water management team. The Water Management Policy on file was developed by previous owners and had not been updated to reflect the current ownership or reviewed for ongoing effectiveness.
Failure to Implement Effective Antibiotic Stewardship Program
Penalty
Summary
The facility failed to establish and implement an effective antibiotic stewardship program, as evidenced by the lack of written protocols for antibiotic use, insufficient documentation, and the absence of a monitoring system to provide feedback to prescribing practitioners. The Infection Control policy referenced antibiotic stewardship but did not include specific protocols for antibiotic use, procedures for residents admitted on antibiotics, or a system for feedback and documentation. During interviews, the Infection Preventionist described a general process for identifying infections and initiating antibiotics but did not reference any formalized, written procedures or monitoring systems. A review of the electronic medical record for a resident admitted with a urinary catheter revealed multiple deficiencies in antibiotic management and documentation. The resident exhibited symptoms of a urinary tract infection (UTI), and laboratory tests were conducted. Despite positive urinalysis results, antibiotics were initiated without documented justification or evidence that the physician had been notified. There were conflicting entries for two different antibiotics, with no documentation regarding consideration of renal function or culture results. The medical provider did not document in the facility's EMR, and there was no care plan for the UTI or antibiotic therapy. The facility was unable to provide additional documentation to demonstrate that antibiotic therapy was consistent with an antibiotic stewardship program.
Failure to Timely Respond to Call Lights
Penalty
Summary
The facility failed to answer call lights in a timely manner for multiple residents, as documented in Resident Council meeting minutes and individual resident interviews. Residents, particularly those on the 2nd and 3rd shifts, reported that call lights were often left unanswered for extended periods, with staff sometimes entering the room, stating they would return, but not meeting the resident's needs. Meeting minutes from two separate Resident Council meetings indicated that the issue was ongoing and unresolved, with several residents expressing dissatisfaction. The Activities Director also communicated these concerns to the previous DON, noting that the problem persisted across different units. One resident, who required substantial to maximal assistance for toilet transfers and was always continent, reported waiting up to an hour for call light response, resulting in incontinence. Call light logs for this resident showed multiple instances of wait times ranging from over 20 minutes to more than 45 minutes. Staff interviews confirmed awareness of the issue, and the DON acknowledged that reasonable response times should be 5-10 minutes, but audits had not identified problems. The NHA was aware of the concerns but had not initiated an ad hoc review, and grievances from Resident Council meetings were not individually addressed unless resolved.
Failure to Timely Transmit MDS Assessments
Penalty
Summary
The facility failed to transmit Minimum Data Set (MDS) assessments in a timely manner for four residents. For one resident, the annual assessment with an assessment reference date (ARD) in March was not completed until June, resulting in a significant delay. Another resident's annual assessment, due in early May, was not completed until June as well. The MDS Coordinator/Registered Nurse confirmed that these assessments were over 120 days old and acknowledged that one assessment was missed entirely, while another was not flagged as due or late in the electronic medical record (EMR) system. Additionally, two other residents experienced delays in the completion and submission of their MDS assessments. One resident's 5-day assessment and admission assessment were flagged as overdue in the EMR, with the entry not signed off until several days after the ARD. Another resident's 5-day admission assessment was also submitted late, as confirmed by the MDS Coordinator. The Nursing Home Administrator was made aware of these late assessments by the MDS Coordinator.
Failure to Assess, Monitor, and Provide Timely Care and Documentation
Penalty
Summary
The facility failed to provide appropriate treatment and care according to physician orders, resident preferences, and goals for three residents. For one resident with chronic heart failure, sepsis, pressure ulcer, and Alzheimer's disease, there was a lack of assessment, monitoring, and action upon abnormal findings. The resident experienced a significant change in condition, including slurred speech, inability to assist with transfers, and coffee ground emesis, but there was no documentation of transfer to the hospital or death in the facility. Physician orders for vital sign monitoring were not followed, with vital signs often not recorded as ordered, and abnormal findings such as low blood pressure and low oxygen saturation were not addressed or communicated to the physician. Additionally, there was a delay in administering ordered IV antibiotics due to medication unavailability, and the physician was not notified of this delay. Skin assessments and care planning for pressure injuries were not completed timely or accurately, with missing documentation and delayed initiation of care plans and wound assessments. Another resident admitted with a history of lumbar spine fusion, UTI, and pelvic fracture did not receive antibiotics for a UTI in a timely manner, as the medication was not available upon admission and was started three days later. The care plan inaccurately reflected the presence of an indwelling catheter, which the resident did not have, and there was no documentation of orders to discontinue a catheter. Additionally, x-ray results ordered for this resident were not documented or followed up in the electronic medical record, and staff were unaware of the results until prompted. There was also a lack of communication and documentation regarding the resident's transfer needs and the use of appropriate transfer techniques. A third resident admitted with a surgical wound requiring a wound vac and a stage II pressure ulcer experienced delays in receiving the necessary wound vac supplies, resulting in alternative wound care and subsequent infection. Documentation of wound assessments was inconsistent, with discrepancies in wound measurements and lack of clear identification of wound sites. There was no evidence that the physician was notified of abnormal wound findings, such as foul odor and changes in wound condition, in a timely manner. Additionally, skin assessments were not completed as required, and documentation of dressing changes did not match observations, with dressings not in place as ordered. The facility lacked formal policies for admissions, transfers, discharges, and documentation of medical records, relying instead on standards of practice without clear protocols.
Failure to Provide Timely Toileting Assistance to Continent Resident
Penalty
Summary
A resident admitted with a history of lumbar spine fusion, UTI, and pelvic fracture was documented as always continent of bowel and bladder and required substantial to maximal assistance for toilet transfers. Despite this, the resident experienced significant delays in receiving toileting assistance, as evidenced by call light logs showing multiple instances of wait times exceeding 20 to 45 minutes. The resident reported having to wait up to an hour for assistance, resulting in episodes of incontinence, and stated that some staff advised her to urinate in her brief if she could not wait. Documentation showed that on several days, the resident was only toileted once, and there were gaps of many hours between toileting events. Staff interviews confirmed awareness of the resident's concerns regarding long call light response times and inappropriate toileting practices, such as being given a bedpan instead of being assisted to the bathroom. The DON acknowledged that the facility's expectation is for call lights to be answered within 5-10 minutes and that it is not standard practice to advise continent residents to urinate in their briefs. The care plan indicated the resident was at risk for infection related to an indwelling catheter, but the resident did not have a catheter at the time of the deficiency. No concern forms were found for the resident, and documentation revealed multiple incontinence episodes and insufficient toileting assistance.
Failure to Address and Implement Pharmacist Medication Regimen Review Recommendations
Penalty
Summary
The facility failed to ensure that monthly pharmacy medication regimen review (MRR) irregularities and pharmacist recommendations were received and addressed by the physician for two residents. For one resident with multiple complex diagnoses, including cerebral palsy, epilepsy, and scoliosis, the pharmacist made several recommendations over a period of months, such as changes to Vitamin D dosing, lab monitoring for seizure medication, and administration timing for warfarin. Documentation of these recommendations and their review or implementation by the physician was missing or incomplete in the resident's medical record. In one instance, although the physician accepted a pharmacist's recommendation to change Vitamin D dosing, the change was not implemented for over ten months. Additionally, there was no evidence that the physician was notified in a timely manner of a critical recommendation regarding warfarin administration, and documentation of physician review for other recommendations was not found. For another resident with a diagnosis of GERD, the pharmacist recommended tapering and discontinuing omeprazole and ordering a basic metabolic panel (BMP) during routine MRRs. Although the physician accepted the recommendation to taper and discontinue omeprazole, the medication continued to be administered as before, and the change was not implemented. For the BMP recommendation, the physician accepted the recommendation, but there was no documentation in the electronic medical record (EMR) that the lab was completed as directed or that the physician reviewed a previous lab result to determine if it was sufficient. Interviews with facility staff, including the Nursing Home Administrator (NHA) and Director of Nursing (DON), confirmed the lack of documentation and failure to implement or address the pharmacist's recommendations. In some cases, signed consultation reports were found outside of the residents' medical records, and in other cases, the facility was unable to provide any evidence that the recommendations were reviewed or acted upon by the physician. The deficiencies were identified through record review and staff interviews, and as of the survey exit, the facility had not provided additional information to demonstrate compliance.
Failure to Properly Label Medications and Biologicals
Penalty
Summary
Surveyors observed that the facility failed to ensure proper labeling of medications in both a medication cart and a medication room, potentially affecting 25 residents. During inspection of a medication cart, a box of Ketotifen fumarate ophthalmic solution was found labeled with a resident's name and room number, but the solution bottle inside the box was not labeled with any identifying information. Other single-user bottles and vials in the cart were properly labeled. The LPN present was unsure if it was necessary to label the bottles themselves or if labeling the box was sufficient. In the medication room, a box of Tuberculin Purified Protein Derivative (TB PPD) solution was labeled with an open date, but the vial inside was not. The Clinical Care Coordinator stated she did not label TB vials with the open date, only the box, and expressed uncertainty about what to do if vials became separated from their boxes. Upon further inquiry, she acknowledged learning that vials should be labeled with the open date. A registered nurse later confirmed that vials and bottles in boxes should be labeled with resident names and that TB vials should be labeled with the open date to ensure proper identification if separated from their boxes.
Failure to Assess and Monitor Self-Administration of Medication
Penalty
Summary
The facility failed to assess a resident for self-administration of medication and did not track or record the resident's medication use as required. The resident, who was admitted with diagnoses including Acute Respiratory Failure, COPD, and Emphysema, was observed with a nebulizer, CPAP machine, and an Albuterol inhaler at bedside. The resident reported using the inhaler multiple times a day, but staff had not inquired about its use or provided any education regarding the medication. Review of the resident's electronic medical record and medication administration record revealed a lack of documentation regarding assessment, education, or monitoring for the safe and proper use of the inhaler, with only one instance of self-administration recorded despite the resident's reported frequent use. Facility policy requires that residents be assessed by the interdisciplinary care team for the safety and appropriateness of self-administering medications, be educated on side effects, and be regularly observed and monitored, with all actions documented in the care plan and medication administration record. However, there was no evidence that these procedures were followed for this resident. The Director of Nursing confirmed that if the documentation was not present in the record, the required assessments and monitoring likely did not occur.
Failure to Respect Resident Dignity During Toileting Assistance
Penalty
Summary
A deficiency was identified when a resident who was always continent of bowel and bladder and required substantial to maximal assistance for toilet transfers reported experiencing long wait times for call light responses when needing toileting assistance. The resident stated that on one occasion, she waited about an hour for help, resulting in soiling her pants. Additionally, some night staff reportedly told her to use her brief if she could not wait, which made her feel bad even though staff were kind and cleaned her up. The DON acknowledged ongoing monitoring of call light response times, stating that audits had not shown problems and that a reasonable response time was 5-10 minutes. The NHA was aware of call light concerns but had not yet conducted an ad hoc review.
Failure to Timely Notify Physician After Resident Fall With Injury
Penalty
Summary
The facility failed to notify the physician or provider in a timely manner following a resident's fall with injury. A cognitively intact resident with a history of traumatic subdural hemorrhage experienced an unwitnessed fall in the bathroom, resulting in a skin tear to the left elbow, swelling to the back of the head, and complaints of headache. Documentation showed that the incident occurred in the early morning, but the physician or provider was not notified until two days later. The Nursing/Physician Communication form and progress notes did not indicate any earlier notification, and the swelling to the back of the head was not included in the initial communication form. Interviews with facility staff confirmed that the physician should have been notified at the time of the fall, and that documentation of such notification was lacking. The Nursing Home Administrator and Clinical Care Coordinator both acknowledged that if the notification was not documented, it likely did not occur. The resident was subsequently admitted to the hospital with an elevated white count and a small intracranial bleed, but there was no evidence that the physician was informed of the fall and injuries in a timely manner.
Failure to Report Alleged Neglect After Resident Fall Resulting in Serious Injury
Penalty
Summary
The facility failed to report an allegation of neglect to the state survey agency after a resident experienced a significant fall resulting in serious injuries. The resident, who had multiple diagnoses including cerebral palsy, epilepsy, abnormal posture, torticollis, and scoliosis, was assessed as being at moderate risk for falls and required two staff members for repositioning and turning in bed, according to her care plan. However, during a bed bath, only one CNA was present and rolled the resident onto her side. The CNA briefly turned away to get more washcloths, during which time the resident rolled off the bed and fell to the floor. Following the fall, the resident experienced pain and difficulty breathing, and was found to have several fractured ribs, a hip fracture, a pulmonary embolism, and a small pneumothorax. The incident was documented in the nurse's notes and the resident was sent to the hospital for evaluation and treatment. The CNA involved acknowledged checking the kardex for some care needs but was unsure if she reviewed the bed mobility assistance requirement, and expressed remorse for the incident. Despite the severity of the injuries and the circumstances of the fall, the Nursing Home Administrator did not report the incident to the state survey agency. The decision not to report was based on advice from a Regional Nurse Consultant, who attributed the fall to a mattress issue rather than a reportable event. The administrator later acknowledged that the CNA's handling technique contributed to the fall, but maintained that the incident was not reported as neglect or abuse as required by facility policy.
Failure to Document and Notify Properly During Resident Transfers and Discharges
Penalty
Summary
The facility failed to appropriately document and notify regarding the transfer and discharge of two residents. For one resident, the Minimum Data Set (MDS) indicated a discharge to a short-term general hospital, but nursing progress notes and discharge instructions showed the resident was actually discharged to an assisted living facility with his son. The discharge documentation was incomplete, lacking the reason for discharge, destination, resident or representative signature, and home care agency information. There was also no discharge summary or recap of stay in the electronic medical record (EMR). Staff interviews confirmed discrepancies in the documentation and confusion about the resident's actual discharge location. For the second resident, the MDS indicated the resident died in the facility, but EMR review and staff interviews revealed the resident was transferred to a hospital by EMS and died there. There was no documentation in the EMR to show the resident left the facility or was accompanied by EMS, and no physician orders for discharge or transfer were present. A bed hold request was documented, but no transfer forms were found. The facility did not have formal policies for admissions, transfers, and discharges, relying instead on standards of practice and outdated training materials.
Inaccurate MDS Coding for Resident Discharges
Penalty
Summary
The facility failed to accurately code the Minimum Data Set (MDS) for two residents whose records were reviewed. For one resident, the MDS indicated the individual died in the facility, but review of the electronic medical record and staff interview revealed the resident was transferred to a hospital by EMS and died there, with no documentation supporting an in-facility death or transfer. For another resident, the MDS coded the discharge as a transfer to a short-term general hospital, but nursing progress notes and staff interviews confirmed the resident was actually discharged to an assisted living facility with his son, not to a hospital. The facility's MDS Completion Guideline had not been updated, reviewed, or revised since its original date.
Failure to Complete Timely PASARR Screenings and Evaluations
Penalty
Summary
The facility failed to complete an annual Preadmission Screening/Annual Resident Review (PASARR) Level I Screening and Level II Evaluation in a timely manner for a resident with multiple diagnoses, including dementia, depression, and narcissistic personality disorder. The resident's last PASARR Level II Evaluation was completed on 5/15/24, and there was no documentation of a subsequent PASARR Level I Screening or Level II Evaluation being completed as required before 5/15/25. The social worker responsible for tracking PASARR screenings acknowledged that the screening was overdue and had not yet been completed. Record review and staff interviews confirmed that the facility was aware of the overdue PASARR screenings and evaluations, as indicated by the social worker's tracking tool and statements from the nursing home administrator. Although the issue was identified and discussed in the facility's QAPI committee, there was no evidence that corrective actions to address the overdue screenings and evaluations were initiated until the time of the annual survey.
Failure to Develop and Implement Person-Centered Care Plan for Toileting Assistance
Penalty
Summary
The facility failed to develop and implement a person-centered care plan that accurately reflected the needs of a resident with a history of lumbar spine fusion, UTI, and fractures. The resident was documented in the Minimum Data Set as always continent of bowel and bladder and requiring substantial to maximal assistance for toilet transfers. However, the care plan included interventions for an indwelling catheter, which the resident did not have, and focused on infection risk related to a catheter. The care plan also indicated the resident required one staff member for toilet use. During observation and interview, the resident reported experiencing long wait times for call light responses when needing toileting assistance, sometimes waiting up to an hour and soiling herself as a result. She also reported that some staff at night instructed her to use her brief if she could not wait, which made her feel bad, even though staff were kind and cleaned her up. These findings indicate the care plan was not individualized to the resident's actual needs and was not effectively implemented to address her toileting assistance requirements.
Failure to Revise Care Plans After Changes in Resident Condition
Penalty
Summary
The facility failed to revise the care plans for two residents following documented changes in their care needs. One resident, admitted with acute respiratory failure and COPD, was observed self-administering an Albuterol inhaler multiple times daily. Despite a physician's order allowing the inhaler at bedside and specifying its use as needed, the care plan did not include any assessment or monitoring of the resident's self-administration, nor did it outline staff responsibilities for monitoring or documentation related to the inhaler. Another resident, admitted with a fracture and a history of repeated falls, had a urinary catheter inserted upon admission. The resident developed signs of a urinary tract infection (UTI), including cloudy, foul-smelling urine and an elevated white blood cell count, which led to laboratory testing and the initiation of antibiotic therapy. However, the care plan was not updated to reflect the new diagnosis of UTI or the administration of antibiotics. The facility's policy requires care plans to be revised as residents' conditions change, but this was not done in either case.
Incomplete and Inaccurate Medical Records Following Resident Fall
Penalty
Summary
The facility failed to maintain complete and accurate medical records for one resident with multiple complex diagnoses, including cerebral palsy, epilepsy, abnormal posture, torticollis, and scoliosis. The resident reported that in February, she rolled out of bed while a staff member was providing a bed bath, resulting in pain, difficulty breathing, and subsequent hospitalization for several fractured ribs and a hip fracture. Documentation in the nurse's notes inaccurately described the incident as an unwitnessed fall, rather than reflecting that the fall occurred in the presence of staff during care. Additionally, the certified nursing assistant's statement indicated she was present and momentarily turned away when the resident rolled off the bed. A review of the resident's medical record revealed missing documentation related to the fall, including the facility-to-hospital transfer form and delayed uploading of neurological checks and hospital notes, which were only added to the record several months after the incident. Despite multiple requests during the survey, the facility was unable to provide the required transfer form, and some documentation was not present in the resident's record at the time of review. The facility's process for uploading and maintaining records was inconsistent, resulting in incomplete and inaccurate medical records for the resident.
Deficient Emergency Preparedness Plan and Risk Assessment
Penalty
Summary
The facility failed to maintain an Emergency Preparedness plan that was reviewed and updated annually, as required. Specifically, the facility's emergency preparedness plan and hazard vulnerability assessment were not scored based on the percentage and probability of listed emergency events occurring. Additionally, the plan was not updated and was not site-specific to the facility. This deficiency was identified during a review of the facility's emergency preparedness documentation and was confirmed through interviews with the Maintenance Director and Administrator. The lack of a comprehensive, updated, and site-specific emergency preparedness plan could potentially affect all occupants and staff in the event of an area disaster.
Plan Of Correction
Element 1 - Upon identification of the finding, the Nursing Home Administrator reached out to its corporate organization to verify support in the event of a catastrophic event. This support was confirmed by the Vice President of Operations. Concurrently, the assistance of our Regional Environmental Services Coordinator was provided to assist Heartwood Lodge- Trinity Health in the construction of a comprehensive and compliant Hazard Vulnerability Assessment (HVA). Element 2 - The Emergency Preparedness Plan including the HVA will be constructed to include a scoring methodology based on the percentage and probability of each identified emergency event occurring within the facility's specific context on or before July 10th, 2025. Element 3 - The HVA will be revised to be entirely site-specific, incorporating unique aspects of the facility's layout, patient population, services provided, and surrounding environment. The Nursing Home Administrator, Environmental Services Director, and Director of Nursing will be reviewing and updating the Emergency Preparedness Plan and Hazard Vulnerability Assessment as required to maintain compliance on or before July 10th, 2025. Any identified issues will trigger retraining and/or corrective action. Element 4 - The QAPI Committee will be reviewing and updating Emergency Preparedness Plan and Hazard Vulnerability Assessment annually with a reminder recurrence online work order that occurs the first Monday of January. Element 5 - The Nursing Home Administrator is responsible for maintaining compliance.
Obstructed Means of Egress Due to Improperly Stored Isolation Carts
Penalty
Summary
Surveyors observed that aisles, passageways, and corridors were not maintained free of obstructions as required by Chapter 7 of the Life Safety Code. Specifically, isolation carts without wheels attached were found stored in the corridor outside residents' rooms 121 and 122 in the 100 hall, and outside room 213 in the 200 hall. These findings were confirmed during interviews with maintenance staff present at the time of observation. The deficiency was identified during a walkthrough on June 10, 2025, and could potentially affect 18 occupants within the smoke compartment in the event of an emergency evacuation. No information regarding the medical history or condition of the residents in the affected areas was provided in the report.
Plan Of Correction
Element 1 - Environmental service staff removed all isolation carts without wheels stored in the corridor outside resident rooms 121 and 122 located at 100 hall and isolation carts without wheels stored in the corridor outside resident room 213 located at 200 hall with isolation carts with wheels to meet Means of Egress compliance. Element 2 - The Environmental Services Director or designee inspected all remaining isolation carts to ensure compliance with Means of Egress. Element 3 - Environmental Services Director or designee will complete monthly inspections on aisles, passageways, corridors, and exit locations for isolation carts being stored without wheels for 3 months to ensure compliance with NFPA 101 Chapter 7. Element 4 - The Environmental Services Director or designee will report audit findings to the Quality Assurance / Performance Improvement (QAPI) Committee quarterly x 3 with further monitoring per QAPI recommendations. Any identified issues will trigger retraining and/or corrective action. Element 5 - The Nursing Home Administrator is responsible for maintaining compliance.
Failure to Maintain Self-Closing Doors in Hazardous Area
Penalty
Summary
During an observation on June 10, 2025, at approximately 10:06 AM, surveyors found that the doors to the clean linen closet located in the 200 hall near room 216 were open and did not close to a positive latch when tested. This was confirmed through interviews with two facility maintenance staff present at the time. The doors in question are required to be self-closing and kept in the closed position unless held open by an approved release device, in accordance with regulatory standards. The failure to ensure these doors were properly self-closing and latched constituted a deficiency, as it did not comply with the requirements for doors in exit passageways, stairway enclosures, horizontal exits, smoke barriers, or hazardous area enclosures.
Plan Of Correction
Element 1 - Upon identification, environmental services staff repaired the latch to the clean linen closet located at the 200 hall near room 216. This latch now closes "per positive latch" as required. Element 2 - Environmental Services Director Designee inspected all other clean linen closet doors to assure compliance. Element 3 - The Environmental Services Director/designee will complete monthly audits for 3 months of auto latching doors to ensure compliance in accordance with NFPA 101 7.2.1.8.2. Element 4 - The Environmental Services Director/designee will report audit findings to the Quality Assurance / Performance Improvement (QAPI) Committee quarterly x 3 with further monitoring per QAPI recommendations. Any identified issues will trigger retraining and/or corrective action. Element 5 - The Nursing Home Administrator is responsible for maintaining compliance.
Failure to Conduct Semi-Annual Kitchen Hood Fire Suppression Inspections
Penalty
Summary
The facility failed to ensure that cooking facilities were protected in accordance with NFPA 96 and NFPA 17A standards. Specifically, there was an 11-month gap between service inspections of the kitchen hood fire suppression system, as evidenced by inspection reports dated 1/2/24 and 12/2/24 from two different vendors. NFPA 17A 7.3.3 requires that hood fire suppression system inspections be conducted semi-annually. This deficiency was confirmed during interviews with two maintenance staff members at the time of observation. No information regarding specific patients, their medical history, or their condition at the time of the deficiency was provided in the report.
Plan Of Correction
Element 1 - The Environmental Services Director was able to locate the inspection report from Summit Fire Protection conducted on 6/28/24 to comply with semi-annual kitchen hood fire suppression inspections. The reviewed indicated dates are 1/2/24 and 12/2/24. Element 2 - The Environmental Services Director placed the inspection report for the semi-annual kitchen hood suppression system with other inspection reports to verify compliance. Element 3 - The Environmental Services Director or designee will audit report documentation annually and follow up on inspection reports from outside vendors with a recurring work order to ensure compliance with NFPA 96. Element 4 - The Environmental Services Director or designee will report audit findings to the Quality Assurance Performance Improvement (QAPI) Committee annually, with further monitoring per QAPI recommendations. Any identified issues will trigger retraining and/or corrective action. Element 5 - The Nursing Home Administrator is responsible for maintaining compliance.
Noncompliant Use of Extension Cord in Resident Room
Penalty
Summary
A deficiency was identified when, during an observation on June 10, 2025, an extension cord was found in use in a resident's room (room 218, 200 hall). The use of this extension cord did not comply with the requirements of NFPA 99 and NFPA 70, which specify that extension cords should not be used as a substitute for fixed wiring and must be removed immediately after temporary use. The finding was confirmed through interviews with two facility maintenance staff present at the time of observation. The report notes that this practice could potentially affect 16 occupants within the smoke compartment in the event of an electrical fire resulting from unauthorized electrical cord use.
Plan Of Correction
Element 1 - Upon identification, environmental services removed the extension cords that were in use in resident room 218 located at 200 hall at the time of observation. The residents were educated on the safety risk and acknowledged compliance. Element 2 - The Environmental Services Director inspected all resident rooms to ensure no other deficiencies concerning extension cords existed. Element 3 - The Maintenance Director/designee will complete monthly audits for 2 months for extension cords to ensure compliance with NFPA 70 400.8.1. Element 4 - Any trends will be reported to the Administrator monthly by the Environmental Services Director/designee. The Environmental Services Director or designee will report audit findings to the Quality Assurance Performance Improvement (QAPI) Committee quarterly for monitoring per QAPI recommendations. Element 5 - The Nursing Home Administrator is responsible for maintaining compliance.
Lack of Documented Arrangements for Patient Transfer in Emergencies
Penalty
Summary
The facility failed to develop and document arrangements with other LTC facilities and providers to receive patients in the event of limitations or cessation of operations, as required for maintaining continuity of services. During a review of the emergency preparedness plan, surveyors found no evidence of such arrangements. This deficiency was confirmed through interviews with the Maintenance Director and Administrator during the survey observation period. No specific patient medical histories or conditions were mentioned in the report, and the deficiency was identified through record review and staff interviews rather than through direct patient impact.
Plan Of Correction
Element 3 - The Environmental Services Director and the Nursing Home Administrator will be educated on the requirement to develop arrangements with other Long Term Care (LTC) facilities and other providers to receive patients in the event of limitations or cessation of operations to maintain the continuity of services to facility patients on or before June 10th, 2025. Element 4 - The QAPI Committee will be tasked with reviewing the updated risk assessments and emergency preparedness plan quarterly x3 to ensure ongoing relevance and effectiveness until substantial compliance has been determined by the QAPI Committee. Any identified issues will trigger retraining and/or corrective action. Element 5 - The Nursing Home Administrator is responsible for maintaining compliance.
Failure to Maintain Infection Control Practices for Central Line Care and Mask Use
Penalty
Summary
The facility failed to maintain appropriate infection control practices for one resident and one unit, potentially affecting multiple residents. One resident, who had a history of left knee prosthesis infection and a peripherally inserted central catheter (PICC) line, was sent to the hospital after it was discovered that their PICC line had been left uncapped overnight. The resident reported that the night nurse left the line uncapped for approximately ten hours, which was confirmed by the hospital's emergency department report. The facility's documentation did not include the reason for the resident's transfer, and the only available explanation was found in the hospital's records, which were not part of the resident's medical record at the facility. Additionally, on the Blue Neighborhood unit, staff failed to adhere to required mask protocols during a period when a resident with COVID-19 was present. Observations showed a certified nursing assistant repeatedly wearing a surgical mask below the nose and a housekeeper not wearing any mask, despite posted signage and facility policy requiring surgical masks for all staff on the unit. The Director of Nursing confirmed that all staff were expected to wear masks on the unit due to the presence of a COVID-positive resident. These deficiencies were observed through interviews, record reviews, and direct observation, and were corroborated by reference to CDC guidelines and facility policies regarding infection prevention and control, including the proper use of personal protective equipment and the care of central lines.
Failure to Maintain Complete and Accurate Medical Records for Hospital Transfer
Penalty
Summary
The facility failed to maintain complete and accurate medical records for one resident who was admitted with multiple diagnoses, including an infection of a left knee prosthesis. The resident, who was cognitively intact, reported being sent to the hospital via ambulance after a nurse left their PICC line uncapped overnight, resulting in the need for a new PICC line and a four-day hospital stay for antibiotics. Review of the resident's medical record revealed inconsistencies and missing documentation regarding the reason for the hospital transfer, the mode of transportation, and whether transfer paperwork was completed or sent with the resident. Nurse's notes contained conflicting information, suggesting both that the resident was transported by their partner and that they were transferred out to the hospital, but did not specify the reason for transfer. The facility administrator confirmed that the medical record lacked documentation explaining why the resident was sent to the hospital, how they were transported, and whether appropriate transfer paperwork was completed. The only available information about the reason for transfer was found in the hospital's emergency department report, which was not included in the resident's medical record at the facility.
Deficiencies in Wound Care Management for Three Residents
Penalty
Summary
The facility failed to accurately assess, monitor, and treat wounds for three residents, leading to deficiencies in wound care management. Resident 1, a male with a history of orthopedic aftercare and an infected amputation stump, experienced inadequate wound care following his return from the hospital. Despite orders for a wound vacuum to be applied and changed regularly, the facility did not implement these orders in a timely manner. There was a lack of documentation and assessment of the surgical wound, and the facility did not investigate the issues surrounding the wound care as ordered by the surgeon. Resident 2, a female with multiple sclerosis and a history of osteomyelitis, had a coccyx wound that was not properly documented or measured. The facility failed to adhere to the resident's preferred treatment times, leading to refusals of care. The facility did not have a system in place to measure and monitor surgical wounds, and there was no documentation of wound assessments since the resident's return from the hospital. Resident 3, a female with Alzheimer's disease, had wounds on her right elbow and knees that were not properly assessed or documented. The facility did not have any wound dressing orders in place, and there was no description of the wounds in the medical record. The Unit Manager confirmed that no standing orders or treatments were implemented for the resident's wounds, and there was a lack of awareness regarding the assessment process for recording wound size and description.
Failure to Timely Report Alleged Abuse
Penalty
Summary
The facility failed to report an allegation of abuse in a timely manner for a resident diagnosed with dementia and anxiety. The resident reported to the facility's Nurse Practitioner that he had been assaulted by staff the previous day. This report was made at approximately 11:30 AM, but the Nursing Home Administrator (NHA) was not notified until the afternoon. The incident was not reported to the State of Michigan until almost 10:00 PM, which was outside the required 2-hour timeframe for reporting such allegations. The delay in reporting was attributed to the NHA and the Director of Nursing (DON) being away from the facility on the day of the incident. The Former NHA cited extenuating personal circumstances as the reason for the delay in reporting the abuse allegation. The facility's policy requires that all alleged violations involving abuse be reported immediately, but not later than 2 hours after the allegation is made. This policy was not adhered to in this instance, resulting in a deficiency citation.
Sanitation Deficiencies in Kitchen Operations
Penalty
Summary
The facility failed to maintain sanitary conditions in the kitchen, which could potentially spread foodborne illnesses to residents consuming food from the kitchen. During an initial tour of the walk-in cooler, a half-empty box of nutritional shakes was found without a date, and the Certified Dietary Manager (CDM) was unable to provide one. The shakes are typically dated for 14 days after thawing, but there was no indication of when they were placed in the cooler. Similar issues were found in the Blue and Yellow Pantries, where nutritional drinks and an open container of vanilla Med Pass 2.0 were found without discard dates, contrary to the manufacturer's instructions. Further observations revealed unsanitary conditions in various parts of the kitchen. The top of the convection oven was covered with dust and crumbs, and clean utensils stored in bins by the ice machine had accumulated debris and crumbs. The juice machines in the Blue and [NAME] Pantries had sticky residue on the underside corners of the spouts. Additionally, pans were improperly stacked and stored wet, with water trapped between them, violating air-drying requirements. The dish machine was also found to be malfunctioning, with the rinse pressure gauge only reaching eight psi, below the required 20 +/- 5 psi as per the machine's data plate. The facility's dish machine log did not include checks for rinse pressure, and a loose screw in the top spray arm was impeding proper spray. These findings indicate a failure to adhere to the FDA Food Code requirements for equipment and utensil cleanliness, air-drying, and mechanical warewashing equipment operation.
Medication Administration Errors in LTC Facility
Penalty
Summary
The facility failed to administer controlled medications according to physician orders and professional standards of practice, resulting in medication errors for four residents. Resident #1, a female with spastic quadriplegic cerebral palsy, did not receive her prescribed 8:00 PM dose of Norco on one occasion, and on another day, she received an additional dose not ordered by the physician. The Medication Administration Record inaccurately documented the administration of these doses, indicating discrepancies between the Controlled Substance Record and the actual administration. Resident #14, a male with diabetes mellitus, was administered Insulin Lispro despite his blood sugar levels being below the physician-ordered parameter of 120 on multiple occasions. This indicates a failure to adhere to the prescribed parameters for insulin administration, potentially compromising the resident's safety. Similarly, Resident #32, a male with hypertension, was administered both amlodipine and carvedilol despite his systolic blood pressure being below the ordered parameters, and there were multiple undocumented administrations of Norco as needed. Resident #57, a male with hypertension, was administered Lisinopril without documented verification that his blood pressure and pulse were within the ordered parameters. The facility's previous Director of Nursing acknowledged that physician-ordered parameters should be reviewed before medication administration, yet this practice was not consistently followed. The current Director of Nursing confirmed the medication errors and indicated that education for nurses would begin immediately, highlighting a systemic issue in medication administration practices at the facility.
Failure to Provide Clean Oxygen Equipment and Monitor Oxygen Levels
Penalty
Summary
The facility failed to adhere to its protocol for providing clean oxygen delivery equipment and monitoring oxygen levels for a resident. A resident, a [AGE] year-old female, was observed using oxygen with tubing and a humidifying water bottle dated 06/05/24, which was not replaced weekly as per the facility's protocol. The water bottle was found empty on multiple occasions, and the oxygen tubing was not changed until 06/27/24. Additionally, the resident's oxygen saturation levels had not been monitored or documented since 03/07/24, and there was no physician order for oxygen delivery, including the rate and method of delivery.
Deficiencies in Controlled Substance Management
Penalty
Summary
The facility failed to operationalize policies and procedures for controlled substances, leading to potential drug diversion and misappropriation of property. During an observation, a night shift RN and an oncoming LPN were seen discarding 23 tablets of Norco, a Schedule II narcotic, without signing any documentation to indicate the count and destruction of the medication. The nurses reported that there was no form available for documenting the destruction of the narcotic. The Individual Resident's Controlled Substance Record for the resident involved was incomplete, lacking the medication name and dosage, and showed discrepancies in the count of tablets. Further review of the records revealed that the facility did not accurately document the receipt, administration, and disposal of controlled substances. The records showed inconsistencies in the number of tablets on hand, with unexplained changes in the count and missing documentation for the destruction of tablets. The Director of Nursing (DON) confirmed the inaccuracies and acknowledged the need for education on proper documentation and procedures. Additionally, the facility had recently switched pharmacy providers, which may have contributed to the confusion and lack of proper documentation. Another resident's controlled substance record also showed issues, with handwritten information and white-out used on the document, which is against facility policy. The DON confirmed that white-out should not be used on controlled substance records and indicated that further investigation was needed. The facility's policies on medication administration and disposal were not followed, as evidenced by the lack of proper documentation and the failure to have two nurses witness and sign off on the destruction of controlled substances.
Failure to Implement Enhanced Barrier Precautions and Conduct Outbreak Investigation
Penalty
Summary
The facility failed to implement Enhanced Barrier Precautions (EBP) for residents with chronic wounds or indwelling medical devices, as required by the Centers for Medicare & Medicaid Services (CMS) guidance effective April 1, 2024. During the survey, it was observed that residents with these conditions were not placed under EBP, as there was no signage on doors or personal protective equipment (PPE) carts available near the rooms. The Director of Nursing (DON) and Registered Nurse/Consultant (RNC) confirmed that EBP had not been implemented, despite the CMS guidance mandating its use for residents with chronic wounds or indwelling medical devices. Additionally, the facility failed to conduct a thorough outbreak investigation during an Influenza A outbreak in March 2024. Nine residents tested positive for Influenza A, but there was no documentation of contact tracing, notification of the medical director, health department, staff, residents, or families. Furthermore, there was no record of interventions implemented to prevent the spread of the virus, such as transmission-based precautions, increased cleaning, or staff and resident education. The facility's Infection Prevention and Control Program lacked documentation of daily active surveillance of all residents and staff for illness. The facility's Infection Prevention and Control Program was reviewed, and it was found that there was no outbreak investigation documentation related to the March 2024 Influenza A outbreak. The DON and RNC acknowledged that a complete and thorough outbreak investigation should have been initiated at the time the outbreak was identified. The lack of documentation and implementation of necessary precautions and investigations contributed to the deficiency in infection prevention and control within the facility.
Delayed Response to Call Lights for Two Residents
Penalty
Summary
The facility failed to provide timely care for two residents who were dependent on staff for their activities of daily living. Resident #1, a cognitively intact female with quadriplegic cerebral palsy, was observed with her call light activated for over an hour without receiving assistance. She reported being wet and not having been changed or repositioned during the night. Her care plan required prompt response to call lights, anticipation of needs, and maintenance of skin cleanliness and dryness, as she was at high risk for skin breakdown. Resident #53, who had recently undergone surgery for an infected total knee replacement, also experienced a delay in care. Her call light was activated for over an hour before staff responded. She was found soaked in urine, indicating she had not been changed during the night. The aide who eventually assisted her placed a blanket over the urine-soaked spot on her bed, failing to address the issue adequately. Both incidents highlight the facility's failure to meet the residents' needs promptly, as required by their care plans.
Failure to Prevent and Manage Pressure Ulcer
Penalty
Summary
The facility failed to provide adequate pressure ulcer care and prevention for a resident, leading to the development of a pressure injury and a delay in treatment. The resident, a severely cognitively impaired female, was identified as being at high risk for pressure injuries, with a Braden Scale score of 12. Despite this, her care plans did not include a repositioning schedule or pressure offloading devices, and she was observed multiple times in a Broda chair without any offloading devices in place. The resident's skin assessments initially showed intact skin, but a small open area on her left buttocks was identified on a subsequent assessment. There was no documentation of notification to the resident's physician or family about the pressure injury, and no treatment order was initiated immediately. The pressure injury worsened, increasing in size, and the family was only notified days later. The care plan was not updated to reflect necessary interventions such as repositioning every two hours. The facility's policy required skin observation every shift and repositioning for residents with a Braden score of 14 or less. However, these protocols were not followed, as evidenced by the lack of repositioning and the absence of pressure offloading devices. The wound care nurse was not informed of the pressure injury in a timely manner, delaying appropriate assessment and intervention.
Failure to Provide Appropriate Mobility Equipment for Resident
Penalty
Summary
The facility failed to provide appropriate equipment for a resident with limited mobility, leading to a deficiency in care. The resident, a severely cognitively impaired elderly female, was dependent on staff for daily activities and required specific equipment for mobility as recommended by the therapy department. The therapy department had prescribed a high back wheelchair with specific supports and cushions to aid in the resident's mobility and comfort. However, observations revealed that the resident was consistently placed in a Broda chair without the necessary equipment, contrary to the therapy recommendations. The resident's care plan did not reflect the prescribed equipment, and there was no documentation of a change in the resident's equipment needs. Despite the presence of a picture in the resident's room detailing the required equipment, staff interviews indicated a lack of awareness or understanding of the resident's equipment needs. The CNA reported that the resident had not used the high back wheelchair for months and believed a recent therapy evaluation had changed the equipment to a Broda chair, which was not the case. Further interviews with the therapy manager and other staff confirmed that no recent therapy evaluation had been conducted to justify the change in equipment. The therapy manager reiterated that the resident should be using the high back wheelchair with the prescribed supports. The lack of communication and documentation regarding the resident's equipment needs resulted in the resident not receiving the appropriate care to maintain or improve her range of motion and mobility.
Expired Medications Found on Medication Cart
Penalty
Summary
The facility failed to discard expired medications on one of the three medication carts reviewed, out of a total of six medication carts. This resulted in residents potentially receiving medications that were expired and/or had reduced efficacy. During an observation and interview, it was found that the 200 hall medication cart contained a bottle of eye drops, a bottle of nasal spray, and two Lantus multi-dose vials, all of which had been opened beyond their recommended usage period. The LPN responsible for the cart was unsure of the expiration dates for these medications once opened, although she believed it to be around 28 days. A review of the facility's Insulin Storage Parameters document confirmed that Lantus should be discarded 28 days after opening, and eye medications should follow the manufacturer's instructions or facility policy.
Latest citations in Michigan
The facility failed to implement its abuse prohibition policy and to ensure immediate reporting of suspected abuse, misappropriation, and injury of unknown origin. A resident with dementia and insomnia reported receiving diphenhydramine for several weeks from a nurse despite having only a one-time order, while an LPN and the supply clerk observed missing diphenhydramine stock and expressed concern it was being given without orders but did not report this to the administrator. Another cognitively intact resident with anxiety reported that two video games were missing and believed they were stolen, but the allegation was only shared with an unidentified staff member and was never reported to the administrator or state agency. In a separate case, a severely cognitively impaired resident was found with a large right forearm bruise of unknown origin that was first noted on a prior shift, not immediately reported to leadership, and subsequently reported to the state agency outside the required 2-hour timeframe.
The facility failed to timely and accurately report multiple allegations of abuse, neglect, and mistreatment to the State Agency. In one case, a resident with dementia and a history of falls sustained a hip fracture after being struck by a medication cart; a CNA who witnessed the event reported to administration that an LPN had pushed the cart recklessly, but her concerns were not investigated or reported as potential mistreatment. In another case, a resident with dementia and insomnia reported receiving diphenhydramine for sleep from a male nurse despite having only a one-time order, and an LPN reported concerns that a nurse was giving diphenhydramine without orders after finding opened bottles in the memory care medication room, yet this allegation was not reported. In a third case, a cognitively impaired resident alleged that a night-shift nurse grabbed and twisted her arm during incontinence care, with a bruise observed by an LPN; although the administrator was notified that morning, the incident was reported to the state more than two hours after the allegation and with an inaccurately late discovery time documented in the reporting system.
The deficiency involves the facility’s failure to thoroughly investigate two separate allegations of potential abuse and mistreatment. In one case, a resident with dementia and a known fall risk sustained a hip fracture after contact with a medication cart; documentation and multiple staff interviews conflicted about who witnessed the event and whether the cart struck the resident, yet the administrator relied primarily on an LPN’s account, conducted only a brief inquiry, and did not interview all identified witnesses. In the second case, a resident with vascular dementia reported receiving diphenhydramine for sleep from a male nurse despite having no order, and an LPN described finding opened and replaced bottles of diphenhydramine in the memory care medication room and statements suggesting it was being used to make residents sleep, but the facility’s investigation did not include interviewing this LPN and no incident report was submitted to the state agency.
A resident with severe cognitive impairment, bowel and bladder incontinence, and identified risks for falls and impaired skin integrity requested a brief change via call light. An activity assistant answered, turned off the call light, and left without providing care or notifying nursing staff. For over 30 minutes no staff returned, and when a CNA later entered only to deliver a meal tray, the resident was found with a soiled brief, visibly soiled linens, and dried stool on the buttocks, appearing distressed and repeatedly calling out about her diaper. The CNA, who had not been informed of the earlier request, then provided incontinence care. These events occurred despite facility policies requiring timely incontinence care and that call lights remain on until the resident’s request is met.
A resident with severe cognitive impairment, dementia, bipolar disorder, anxiety, PTSD, and profound hearing loss had care plans directing staff to use calm, individualized communication and behavioral approaches, allow time, avoid rushing, and re-approach when she became combative or refused care. Over the course of a night, multiple CNAs reported that she repeatedly refused incontinence care and became combative when approached, leading them to back off and re-approach later. Despite this history and the care plan guidance, an LPN and CNA later entered her room while she was half-asleep, pulled back her covers, and proceeded to change her wet brief as she tried to hit and kick; the LPN held her hands/arms while the CNA completed the change. The next day, staff observed that the resident was frightened, reported that a male staff member had grabbed her arm, and noted bruising on her forearm. These actions did not follow the resident’s behavior management and communication interventions and resulted in agitation, distress, resistance to care, and bruising.
A resident with severe cognitive impairment and a history of combative behavior repeatedly refused incontinence care and became physically aggressive when staff attempted to change a saturated brief. An LPN briefly held the resident’s arms to prevent being struck while a CNA completed the brief change, after which the resident allowed care. The next day, the resident reported that a male staff member had grabbed her arm, and an LPN observed bruising and fear but did not document these findings. Neither the pattern of care refusals and combativeness nor the subsequent bruising and related complaint were recorded in the EMR, despite facility policies requiring documentation of such behaviors and events, resulting in an incomplete and inaccurate medical record.
Two residents experienced development and worsening of coccyx and heel pressure ulcers due to the facility’s failure to implement and document ordered preventive and treatment interventions. One resident with severe cognitive impairment and mobility dependence had MASD, a non-blanchable heel, and orders for Triad paste and heel boots that were never documented as applied, no pressure-reducing surfaces or turning program on the MDS, and no skin notes for several days until an LPN discovered an undocumented coccyx ulcer under a foam dressing; later wound assessment showed an unstageable coccyx ulcer and a heel DTI acquired in the facility. Another resident admitted with a small coccyx open area and DVT had an order for barrier cream and a skin risk care plan, but there was no documentation of barrier cream use, the care plan was not updated when a stage 2 ulcer was identified, and multiple subsequent wound treatment orders (Triad paste, oil emulsion/alginate, Manuka Honey, Santyl, Dakin’s) were administered less frequently than prescribed, with delayed initial wound assessment and progression to a larger stage 3 coccyx ulcer requiring hospital transfer. The facility’s own wound and skin management policy requiring routine preventive care, daily CNA skin checks, and nurse skin assessments on bath days was not consistently followed as evidenced by missing documentation and treatment gaps.
Multiple cognitively impaired, high fall-risk residents experienced recurrent falls and serious injuries when staff failed to provide adequate supervision, safe transfers, and proper equipment use. One resident with dementia and prior hip fracture had several unwitnessed falls in the bedroom and near the nurses’ station, with investigations limited to adding non-skid strips, a fall mat, and low bed positioning rather than addressing recent illness, weakness, or sedation, and some interventions were not added to the care plan. Another resident with dementia, stroke, AFIB, and frequent falls, assessed by hospital PT as needing two-person assist, was care planned for only one-person contact guard and was repeatedly observed ambulating independently with an unsteady gait while staff did not assist or redirect; falls with head trauma and intracranial hemorrhage occurred, and staff held inconsistent understandings of required assistance and were not consistently interviewed after the events. Additional residents were pushed in wheelchairs without footrests, causing their feet to drag, despite available footrests and facility expectations, and one severely cognitively impaired resident’s fall investigation and care plan update regarding bed height were delayed and documented after discharge, with incomplete root-cause analysis.
A resident with morbid obesity, moderate cognitive impairment, and dependence on staff for toileting hygiene fell from a bariatric bed during incontinence care when staff did not ensure the resident was centered in the bed or adequately supervised while turning. The resident reported being instructed to cross one leg over the other and turn, then sliding off the bed when they flung their leg over, with only one staff member actively changing them. Facility records and CNA interviews showed the resident was close to the bed’s edge, staff positioning was inadequate, and required witness statements were not obtained in accordance with the facility’s fall reduction policy.
A resident with severe cognitive impairment and multiple medical conditions was transferred to a hospital in the afternoon for behavioral symptoms, as documented in nursing progress and discharge notes. However, the March MAR shows that an LPN documented administration of bedtime doses of magnesium oxide, metoprolol tartrate, and Seroquel later that evening, within the facility’s established bedtime medication window, even though the resident was no longer in the building. The DON confirmed the discrepancy between the transfer documentation and the recorded medication administration, indicating that medications were charted as given after the resident had been discharged.
Failure to Implement Abuse Policy and Immediately Report Suspected Abuse, Misappropriation, and Injury of Unknown Origin
Penalty
Summary
The deficiency involves the facility’s failure to ensure staff implemented the abuse prohibition policy and procedures, resulting in multiple incidents of potential abuse, neglect, and misappropriation not being reported immediately to the abuse coordinator/administrator. For one resident with vascular dementia and insomnia, the record showed only a single one-time order for diphenhydramine 25 mg (two tablets) by mouth, with no ongoing order. Despite this, the resident reported that a male nurse had been giving him diphenhydramine for at least a few weeks to help him sleep, and that another nurse later told him the medication was not recommended for people with dementia because it could worsen cognitive skills. The resident stated he did not want any more of the medication because he did not want his memory to worsen. Staff interviews further described concerns that diphenhydramine was being administered without a physician’s order and that these concerns were not reported as required. One LPN reported she was concerned another LPN was giving residents in the memory care unit diphenhydramine without orders, after a male resident repeatedly requested the medication and stated that “the other nurse” gave it to him. The same LPN found an opened bottle of diphenhydramine in the memory care medication room, noted that a significant amount was missing while no residents on that unit had orders for it, and reported that the other LPN had commented, “We’ll be ok tonight. I made sure everyone is going to sleep tonight.” She removed the open bottle, but a new bottle appeared the following night. She then instructed the supply clerk to stop stocking diphenhydramine in that medication room due to her concern that it was being given without orders. Neither the LPN nor the supply clerk reported these concerns to the administrator, despite the facility’s abuse policy requiring immediate reporting of suspected abuse or adverse events. The deficiency also includes failure to report an allegation of misappropriation of resident property and failure to immediately report an injury of unknown origin. A cognitively intact resident with generalized anxiety disorder reported that two video games valued at $160 were missing and believed they had been stolen. He stated he told an unidentified staff member, who responded that the games were not on his inventory list and would not be replaced. The resident did not report the issue to the administrator because he believed nothing could be done, and the administrator later confirmed that staff had never informed him of this allegation and that it was never reported to the state agency or investigated. In a separate incident, a resident with severe cognitive impairment, dementia, bipolar disorder, and generalized anxiety disorder was found to have a large bruise of unknown origin on the right forearm, extending from the wrist to the top of the forearm and covering most of the dorsal surface. The former DON learned of the bruise only after seeing it documented in CNA alert charting the day after it was first identified, and an incident report indicated the bruise was first noted on night shift the previous day. The CNA reported that she was told about the bruise by off‑going staff the following morning and then alerted the DON. The provider documented a new right dorsal forearm bruise of unknown mechanism, and the facility-reported incident was not submitted to the state agency within the required 2-hour timeframe, despite the facility’s policy requiring immediate reporting of suspected abuse, neglect, misappropriation, and adverse events.
Failure to Timely and Accurately Report Allegations of Abuse, Neglect, and Mistreatment
Penalty
Summary
The deficiency involves the facility’s failure to timely and accurately report allegations of abuse, neglect, or mistreatment to the State Agency for three residents. For one resident with dementia and a history of falls, staff documentation showed that a nurse pushing a medication cart collided with the resident, causing a fall and an acute right femoral neck fracture. A post-fall evaluation identified environmental factors, specifically that a cart pushed in the hall tripped the resident, and listed a CNA as a witness who later denied being present. Another CNA, who was not listed as a witness, reported she actually witnessed the event and described the nurse rapidly approaching from behind with the cart, appearing not to have control of it, and striking the back of the resident’s leg, causing the fall. This CNA stated she promptly called and texted the administrator and later spoke with the administrator and former DON, telling them she believed the resident was injured due to the nurse’s reckless actions, but she was never interviewed and her concerns were disregarded. The administrator reported he understood the event as the resident being startled and backing into the cart, did not view it as concerning, and did not report or further investigate the situation as potential mistreatment. No facility-reported incident related to this event was found in the State Agency database. The second component of the deficiency concerns an allegation that a nurse was giving diphenhydramine to residents on a memory care unit without physician orders. A resident with vascular dementia and insomnia reported that a male nurse had been giving him diphenhydramine for at least a few weeks to help him sleep, and that another nurse later told him the medication was not recommended for people with dementia because it could worsen cognition. Review of physician orders showed only a one-time order for diphenhydramine for this resident, with no ongoing orders. Another LPN reported she was concerned that a male LPN was giving residents diphenhydramine without orders after a male resident repeatedly requested it and stated another nurse gave it to him, and after she found an opened bottle of diphenhydramine in the memory care medication room with no corresponding resident orders. She also reported that the male LPN had commented that he had made sure everyone would sleep that night. She removed the open bottle and later found a new bottle stocked, then asked the supply clerk to stop stocking it, but did not report her concerns to the administrator because she felt she lacked proof. The administrator later acknowledged awareness of a general concern about diphenhydramine in the medication room but denied being told that a specific nurse was allegedly using it to make residents sleep, and the State Agency database showed no facility-reported incident for this allegation at the time of review. The third component involves an allegation of staff-to-resident abuse that was not reported to the State Agency within the required two-hour timeframe and was inaccurately documented as to the time of discovery. A resident with severe cognitive impairment, multiple chronic conditions, and a history of falls and anxiety told her assigned LPN early in the morning that a night-shift nurse had grabbed and twisted her arm while a CNA provided incontinence care, despite her saying she was not wet. The LPN observed a bruise on the resident’s left arm, described the resident as frightened and not usually afraid, and reported that she notified the administrator immediately by phone and was instructed to monitor the bruise while the administrator would report the allegation and handle the investigation. An incident report documented the resident’s allegation, the observed bruise, and stated that nursing immediately reported to the administrator and that a report was filed with the state. However, the MI-FRI system showed the incident was submitted later that morning, more than two hours after the allegation was made, and recorded the discovery time as significantly later than when the LPN stated she first learned of it. The administrator confirmed he was notified of the allegation that morning, acknowledged that abuse allegations should be reported within two hours, and stated there were issues with the reporting system but could not provide a record of when he first attempted to submit the report.
Failure to Thoroughly Investigate Potential Abuse and Misuse of Medication
Penalty
Summary
The deficiency involves the facility’s failure to identify and thoroughly investigate potential abuse in two separate situations involving two residents. For the first resident, who had dementia with anxiety and was care planned as being at risk for fall-related injury due to poor safety awareness, the resident sustained a right femoral neck fracture after contact with a medication cart. Facility documentation in the fall report and post-fall evaluation stated that a nurse pushing a medication cart collided with the resident, that the fall was witnessed, and that the cart pushed in the hall tripped the resident. The post-fall evaluation listed a CNA as a staff/witness present and a laundry aide as the primary assistant interviewed for the three hours prior to the fall, and identified environmental factors as the root cause. However, interviews revealed discrepancies and incomplete investigation. The CNA listed as a witness reported she was not present at the time of the fall and only saw the resident later that evening, contradicting the post-fall documentation. The laundry aide reported she was in the hallway at the time of the fall, saw the resident walking next to a CNA, and observed the LPN, the medication cart, and the CNA all together when the resident fell, but stated she did not know if the cart hit the resident and that she was never interviewed by the administrator about what she saw. A former CNA reported she directly witnessed the fall, describing that she was pushing another resident in a wheelchair while the injured resident walked beside her, and that an LPN approached rapidly from behind with the medication cart, appeared not to have control of it, and that the cart struck the back of the resident’s leg, causing the fall. This CNA also reported she had told the administrator and DON by phone that she believed the resident was injured due to the LPN’s reckless actions, but that her concerns were disregarded and she was never interviewed. The LPN involved stated that both she and the resident were in motion and that the resident backed into the cart, causing loss of balance and a fall, and confirmed the resident’s hip fracture. The administrator’s written summary reflected only the LPN’s account, characterizing the event as an accident and documenting that the resident backed up and clipped the corner of the cart. In interview, the administrator described his investigation as brief, stated that when an LPN calls and tells him exactly what happened there was little need for further investigation, and could not confirm speaking to other witnesses such as the laundry aide. He acknowledged that the CNA had mentioned a concern that the nurse may not have accurately reported what happened but did not elaborate or explore whether any earlier interaction might have contributed to the incident. These actions and omissions demonstrate that the facility did not conduct a thorough investigation into a potential abuse or mistreatment situation involving a fall with major injury. The second situation involved an allegation of improper administration of diphenhydramine to residents without physician orders. One resident with vascular dementia, moderate cognitive impairment, and a history of insomnia reported that a male nurse had been giving him diphenhydramine for at least a few weeks to help him sleep, and that another nurse later told him the medication was not recommended for people with dementia because it could worsen cognitive skills. The resident stated he had used the medication nightly before admission but now did not want anything that could make his memory worse. A nurse practitioner confirmed that none of the residents on the memory care unit had orders for diphenhydramine and that its use in dementia patients increased fall risk and had a sedating effect. An LPN reported concerns that another LPN was giving residents diphenhydramine without physician orders. She stated that a male resident repeatedly requested the medication and told her that another nurse gave it to him, and that she found an opened bottle of diphenhydramine in the memory care medication room with a significant amount missing despite no residents having orders for it. She also reported that the other LPN told her he had made sure everyone was going to sleep that night, and that after she removed the open bottle, a new bottle appeared the following night. She did not report this to the administrator at the time because she felt she lacked proof. The administrator later stated he was aware of an allegation of misuse of diphenhydramine and that an investigation was underway, but the soft file showed only 9 of 27 licensed nurses had been interviewed and there was no record that this LPN, who had direct knowledge of the concern, was interviewed. The administrator stated that the LPN had expressed only general concerns about finding diphenhydramine in the medication room and denied that she had reported an allegation that another nurse was giving it to residents without orders to make them sleep. Review of the state agency’s facility-reported incidents database showed that no investigation related to the accusation of a nurse giving residents diphenhydramine without an order had been submitted. These facts show the facility did not fully identify, investigate, and report an allegation of potential abuse and misuse of medication as required by its abuse prohibition policy.
Failure to Provide Timely Incontinence Care and Proper Call Light Response
Penalty
Summary
The deficiency involves the facility’s failure to provide timely incontinence care and to appropriately respond to a resident’s call light request. The resident was a female with multiple diagnoses including heart failure, PTSD, bipolar disorder, dementia, anxiety, obstructive lung disease, arthritis, a history of falls, and hearing loss, and had a BIMS score of 5 indicating severe cognitive impairment. Her MDS indicated she was frequently incontinent of urine and always incontinent of bowel, and her care plans identified risks for falls and impaired skin integrity, with interventions to remind her to use the call light and to complete hygiene care expeditiously. On the survey date at 11:02 AM, the resident was observed in bed with her call light activated. An activity assistant responded, and the resident requested a brief change. The assistant turned off the call light without providing care and left to find nursing staff, but did not locate anyone or communicate the resident’s request. At 11:32 AM, the resident was still in bed and no staff had returned to provide the requested brief change, 30 minutes after the call light had been answered and deactivated. The activity assistant later confirmed she had not yet found staff or informed nursing of the resident’s need. At 11:44 AM, a CNA entered only to deliver the lunch tray and was not aware of the earlier request. At that time, the resident removed a soiled brief and threw it on the floor; she was incontinent of bowel, with visibly soiled linens and dried bowel movement on both buttocks that required additional soaking and washing to remove. The resident appeared distressed, moved frequently in bed, repeatedly said “diaper,” and stated that her “butt hurts,” and became agitated and aggressive during care. The interim DON stated that staff should leave the call light on if the need cannot be immediately addressed. Facility policies on routine resident care and call lights required timely incontinence care and that call lights remain on until the resident’s request is met, which was not followed in this incident.
Failure to Honor Dementia Resident’s Refusal and Use Individualized Behavior Approaches During Incontinence Care
Penalty
Summary
The deficiency involves the facility’s failure to provide care that maintained the highest practicable physical and mental well-being for a resident with dementia, cognitive deficits, and behavioral symptoms. The resident was an elderly female with multiple diagnoses including heart failure, insomnia, PTSD, bipolar disorder, dementia, anxiety, obstructive lung disease, arthritis, a history of falls, and hearing loss. Her MDS showed a BIMS score of 5, indicating severe cognitive impairment. Her care plans identified impaired communication related to hearing loss, impaired cognition related to dementia, and potential for mood fluctuations related to bipolar disorder, major depression, anxiety, and dementia. The care plans directed staff to use specific communication techniques, allow adequate time to respond, avoid rushing, use simple words and cues, limit choices, use task segmentation, and approach her in a calm, quiet manner with appropriate body language. In the period leading up to the incident, multiple CNAs reported that the resident had a history of being combative and resistant to incontinence care, sometimes attempting to hit, kick, or swing at staff when approached. Staff who were familiar with her reported that when she refused care or became combative, they would give her space, re-approach later, or have a different caregiver attempt care, and that her reactions were influenced by how staff approached her. On the evening and night in question, CNAs reported that the resident repeatedly refused incontinence care and became combative when they attempted to change her brief. One CNA stated that she informed the oncoming shift CNA and an LPN that the resident had refused care and that her brief had not been changed during the evening due to these refusals. That CNA reported that the LPN stated the resident had to be changed regardless of whether she wanted to be. Later during the night shift, an LPN and a CNA entered the resident’s room around 3:00 AM to attempt incontinence care. The LPN reported that the resident was “half-asleep” when they began to change her wet brief. According to the CNA, when the LPN pulled back the covers, the resident began trying to hit and kick. The LPN held the resident’s hands or arms to prevent being struck while the CNA changed the resident’s wet brief. The CNA reported that after a few moments the resident stopped resisting and allowed the care to be completed. Subsequently, the day-shift LPN observed that the resident was frightened, reported that a male staff member had grabbed her arm, and noted a bruise on the resident’s left arm. Another CNA later observed oval-shaped bruising on one of the resident’s forearms. Staff interviews and the facility’s behavior management policy emphasized that behaviors should be recognized as communication, that causes and triggers such as fatigue and sensory deficits should be considered, and that individualized, non-pharmacological interventions and behavior management strategies should be used. Despite existing care plan interventions and policy expectations, staff proceeded with incontinence care while the resident was half-asleep and actively resisting, and the LPN physically held her arms, leading to the resident’s agitation, distress, resistance to care, and bruising. The facility’s behavior management policy stated that behaviors are a form of communication and that staff should attempt to identify causes and triggers, including fatigue, lack of sleep, and sensory deficits such as hearing loss. The policy also required the IDT to implement care plans with specific non-pharmacological interventions and behavior management strategies for residents with dementia or mental illness. In this case, the resident’s known history of combative behavior, her severe cognitive impairment, profound hearing loss, and the time of night were all relevant factors. Nonetheless, staff actions during the incident did not align with the care plan directives to avoid rushing, to use calm approaches, and to re-approach later when the resident was resistant. Instead, the decision to proceed with incontinence care while the resident was half-asleep and combative, and to physically hold her arms, directly contributed to the resident’s distress and the observed bruising on her arm. The deficiency is further supported by staff accounts that the resident’s behaviors could often be managed by giving her space, re-approaching at a later time, or using different caregivers, and that she was not good at communicating her needs vocally and had impaired hearing. The day-shift LPN described the resident as usually not afraid, but on this occasion she was frightened and requested that the LPN not allow the male nurse into her room, stating he had grabbed her arm. The assistant director of nursing and social worker both acknowledged the resident’s history of combative behaviors and resistance to care, and that these behaviors were related to her mental health diagnoses and dementia. The combination of proceeding with care despite active resistance, failing to fully utilize the individualized behavioral and communication strategies in the care plan, and physically restraining the resident’s arms during care constituted the failure to provide appropriate treatment and services to a resident with dementia, resulting in agitation, distress, resistance to care, and bruising.
Failure to Document Resident Care Refusals, Combative Behaviors, and Resulting Bruising
Penalty
Summary
The deficiency involves the facility’s failure to maintain a complete and accurate medical record for one resident with significant cognitive and behavioral issues. The resident was an elderly female with diagnoses including heart failure, insomnia, PTSD, bipolar disorder, dementia, anxiety, obstructive lung disease, arthritis, a history of falls, and hearing loss. An MDS assessment showed a BIMS score of 5/15, indicating severe cognitive impairment. On the night in question, a CNA reported that the resident repeatedly refused incontinence care and became combative when staff attempted to change her brief, which had not been changed since around dinner time the prior evening due to her refusals and combative behavior. During the early morning hours, the CNA and an LPN entered the resident’s room to again attempt incontinence care. According to the CNA, when the LPN pulled back the covers, the resident tried to hit and kick. The LPN held the resident’s hands so staff would not be struck while the CNA changed the resident’s wet brief. After a short time, the resident stopped resisting and allowed care to be completed. The LPN later confirmed that he had been notified by CNAs that the resident was combative and refusing care, that he went to assist with incontinence care, that the resident was “half-asleep” when they began, and that he held her hands/arms briefly to prevent being hit. He acknowledged that he did not document the pattern of incontinence care refusals or the combative behaviors in the electronic medical record. The following day, the resident told her assigned day-shift LPN not to let the male LPN into her room because he had grabbed her arm. The day-shift LPN observed a bruise on the resident’s left arm and described the resident as frightened and not usually afraid. She reported that the administrator directed her to monitor the bruise, but she did not document the bruise or her observations because she was unsure what the administrator wanted her to do. The unit manager, ADON, and social worker all reported that the resident had a history of combative behaviors and resistance to care, and they each stated that refusals of care and combative behaviors should be documented by CNAs and nursing staff in the electronic medical record. Review of the resident’s progress notes showed no documentation of care refusals or combativeness on the relevant dates, despite facility policies requiring complete documentation of behaviors, refusals, and deviations from standard care. This lack of documentation resulted in an incomplete and inaccurate medical record for the resident. Facility policies on Behavior Management and Documentation Expectations required staff to document behaviors, including new and escalating behaviors, and all pertinent information related to events, resident condition, and deviations from standard treatment in the medical record. The policies specified that staff should use the electronic medical record system to record behaviors and the effectiveness of interventions, and that all facts and pertinent information related to events and resident condition must be documented. In this case, the repeated refusals of incontinence care, the resident’s combative behavior, the use of physical holding during care, and the subsequent observation of bruising and fear were not documented in the resident’s record, contrary to these policies. This omission formed the basis of the cited deficiency for failing to ensure a complete and accurate medical record.
Failure to Implement Ordered Pressure Ulcer Prevention and Treatment for Two Residents
Penalty
Summary
The deficiency involves the facility’s failure to implement ordered pressure ulcer prevention and treatment interventions, resulting in the development and worsening of pressure ulcers in two residents. One resident was re-admitted with diagnoses including cervical spine surgery, diabetes, and metabolic encephalopathy. An admission skin assessment documented no ulcers or skin treatments, but a subsequent assessment identified MASD in the groin and scrotum, a non-blanchable and discolored left heel, and an order for protective heel boots and Triad paste to the coccyx. There was no documentation that the Triad paste or heel boots were ever applied. The resident’s MDS later showed severe cognitive impairment, extensive assistance needs for mobility, and one unstageable DTI, with no pressure-reducing bed or chair and no turning/repositioning program documented. A care plan for risk of skin breakdown was initiated with interventions such as floating heels, pressure-reducing mattress and cushion, and assistance with turning and repositioning, but there were no progress notes or skin assessments for this resident’s skin from mid-December until late December. On a later date, an LPN discovered a foam dressing on the resident’s coccyx during incontinence care and, upon removal, observed an area with eschar and additional open areas along the bilateral buttock region at the tailbone. There were no measurements or detailed descriptions of these wounds at that time, and a treatment order for Manuka Honey to the coccyx was documented as being administered only twice despite being ordered three times weekly. The LPN who found the dressing stated they had not known of any wound prior to that and confirmed there were no prior notes or treatment orders for the coccyx. The DON confirmed there were no skin assessments or treatment orders for the coccyx until that date and that this lack of documentation was not consistent with facility protocol. Another LPN later admitted to having applied the foam patch to the coccyx two days earlier after noticing an ulcer, but stated they became too busy and failed to chart the finding or notify the physician, acknowledging this was not in line with protocol. An initial wound care note several days later documented an unstageable coccyx pressure ulcer with extensive eschar and a DTI on the left heel, and an RN confirmed these pressure ulcers were acquired in the facility and that there had been a delay in prevention and treatment. The second resident admitted with multiple diagnoses including osteoarthritis of the left knee and DVT. Shortly after admission, an RN documented a dime-sized open area on the coccyx, and an order was written for barrier cream as needed after incontinence care, along with a care plan for risk of skin breakdown that included frequent turning and repositioning, use of barrier cream, and pressure-reducing surfaces. There was no documentation that the barrier cream was applied to the coccyx wound. The resident’s MDS later indicated intact cognition, extensive assistance needs for mobility, and one stage 2 pressure ulcer, but the care plan was not revised to reflect actual skin breakdown. No additional progress notes or assessments for the coccyx ulcer were documented until nine days after admission, when a specific Triad paste treatment was ordered. MAR review showed that this treatment was given only three times instead of the prescribed six times over three days, and the order was then discontinued. Subsequent treatment orders for this resident’s coccyx ulcer were repeatedly changed, including orders for oil emulsion and alginate dressings three times weekly and Triad paste to the periwound area, but MARs showed that these treatments were administered less frequently than ordered before being discontinued. An initial wound care note two weeks after admission documented a stage 3 coccyx wound with necrotic tissue and specific measurements. Later, a Manuka Honey and alginate regimen three times weekly was ordered, but again MARs showed missed treatments. A subsequent daily Santyl and alginate regimen was documented as administered on most but not all ordered days, with no PRN treatments documented, and then changed to a Dakin’s solution plus Santyl and alginate regimen. A later wound care note documented a larger stage 3 coccyx pressure ulcer with increased dimensions and depth, and the resident was transferred to the hospital for worsening of the pressure ulcer. An RN acknowledged that the resident admitted with a small open area on the coccyx that progressed to a larger stage 3 ulcer, confirmed that no skin treatments were documented until nine days after admission, and noted gaps in the MAR where ordered treatments were not administered. The facility’s Wound and Skin Management Policy required prevention of avoidable pressure ulcers, necessary treatment and services, routine preventive care including turning, pressure reduction devices, good skin care, and daily CNA skin assessments with prompt reporting of new breakdowns, as well as nurse validation and skin assessment on bath/shower days, which were not consistently carried out as documented in these cases.
Failure to Prevent Falls, Ensure Safe Transfers, and Conduct Adequate Fall Investigations
Penalty
Summary
The deficiency involves the facility’s failure to prevent avoidable falls, to provide adequate supervision, and to conduct thorough root-cause analyses for multiple residents with known fall risks and cognitive impairment. One resident with vascular dementia, severe cognitive impairment, unsteadiness, and a history of hip fracture experienced several falls in his room and near the nurses’ station. Documentation showed he was found face down with his shoulder pinned under a roommate’s bed after returning from a cystoscopy with a Foley catheter and recent gross bleeding, and later was admitted to the hospital for sepsis, UTI, metabolic encephalopathy, rhabdomyolysis, and COVID. Subsequent falls included being found on the floor in front of his bed with shoes on and later on the floor next to a roommate’s bed with a laceration and a right hip fracture. The facility’s fall investigations repeatedly cited environmental changes such as adding non-skid strips, a fall mat, and low bed position, but did not address underlying causes such as recent illness, weakness, sedation, or his pattern of recurrent falls in the bedroom. The DON acknowledged that increased supervision or more frequent checks would have been more appropriate, and non-skid strips were not consistently added to the care plan. Another resident with dementia, frequent falls, stroke, syncope, AFIB, and severe cognitive impairment had multiple falls and head injuries, including a posterior head hematoma and later a subdural and subarachnoid hemorrhage. On admission, the baseline care plan required a two-person pivot transfer, and hospital PT had assessed the resident as needing maximum two-person assist for transfers and ambulation. However, the care plan was later documented as requiring only contact guard assist by one person for ambulation without devices, and staff interviews revealed inconsistent understanding of what “contact guard” meant, with some staff treating it as stand-by assist with no hands-on contact. The resident was observed independently ambulating in the room and hall with very unsteady gait, repeatedly pacing and grabbing side rails and carts, while staff did not attempt to assist or redirect. Falls occurred during care by a private home health aide and later when the resident independently transferred and fell in the doorway, with staff reporting that the resident frequently ambulated independently when staff were occupied. The facility’s interventions focused on adding a floor mat and low bed, while the root-cause documentation cited poor safety awareness, restlessness, and misunderstanding of limitations, and there was a delay in IDT follow-up documentation and incomplete provision of witness statements. Additional deficiencies involved unsafe wheelchair use and incomplete fall investigation for other residents. One cognitively impaired resident who required partial to moderate assistance for ADLs and used a walker was observed being pushed in a wheelchair without footrests, with the CNA stating there were not enough footrests, despite the regional PT showing multiple totes full of footrests and stating CNAs could obtain them without therapy assistance; the DON confirmed the expectation that footrests be used when pushing residents. Another resident with dementia, repeated falls, and dependence for ADLs was also pushed in a wheelchair with feet dragging on the floor and no footrests, with the CNA again citing a shortage of footrests. A further resident with severe cognitive impairment and multiple medical conditions had a fall where she was found on the floor next to the bed with the bed not in the lowest position and the call light within reach but not used; the root cause was documented as possibly rolling out of bed. A later fall for this resident resulted in significant facial and head injuries, but the investigation note and care plan intervention of keeping the bed in the lowest position were created after the resident had already been discharged to the hospital, and the facility’s investigation documentation lacked timely, complete root-cause analysis and contemporaneous care plan updates. Across these cases, the survey findings describe repeated failures to align care and supervision with residents’ assessed needs and documented care plans, inconsistent or delayed fall investigations, and reliance on protective environmental measures that did not address the actual causes of recurrent falls. Residents with high fall risk, severe cognitive impairment, and documented need for significant assistance were allowed to ambulate independently or be transported unsafely in wheelchairs without footrests, and staff interviews revealed confusion about required levels of assistance and lack of follow-up questioning of key witnesses after serious falls. The facility did not consistently incorporate identified risks such as recent illness, sedation, restlessness, and poor safety awareness into individualized, effective fall-prevention interventions or into the care plans in a timely manner.
Failure to Safely Position and Supervise Resident During Incontinence Care Resulting in Fall
Penalty
Summary
The deficiency involves the facility’s failure to provide safe positioning assistance and adequate supervision during incontinence care, resulting in a fall from bed for resident R103. R103, who resides in a bariatric bed and reported being unable to walk or stand but able to move about in bed, stated that they fell out of bed a few days prior while staff were providing incontinence care one side at a time. R103 described being instructed to cross one leg over the other and turn, and reported that they did not realize how close they were to the edge of the bed; when they flung their leg over, they slid off the bed onto the floor. R103 reported that only one staff member was changing them at the time, and that a mechanical lift plus three staff were needed to return them to bed. Record review showed that R103 had diagnoses including acute respiratory failure with hypoxia, morbid obesity, and age-related physical debility, with a Minimum Data Set documenting moderate cognitive impairment and dependence on staff for toileting hygiene. A nurse progress note documented that on the morning of the fall, the CNA reported the resident had rolled out of bed during care, and the nurse found the resident on the floor on their left side with the bed in a low position. The fall incident report similarly recorded that the resident rolled out of bed during care and that, per CNA F’s statement, the resident was asked to turn onto their side and continued rolling, inadvertently rolling out of bed. The root cause analysis documented that the interdisciplinary team determined the resident was not positioned in the center of the bed when staff entered to complete care rounds, and that both CNAs were attempting to reposition the resident to the center of the bed when the resident rolled out of bed. Interviews with CNAs involved revealed inconsistencies and gaps in supervision and positioning practices. CNA G stated that despite the resident’s size, the resident was very mobile and considered a two-person assist for safety, and reported that they were in the process of changing the resident when the fall occurred. CNA G initially claimed that both CNAs were on opposite sides of the bed such that there was no room for the resident to fall, but later said they did not know where CNA F was positioned and then stated they did not remember. CNA F reported that the resident was somewhat close to the edge of the bed, not centered, and that during turning for incontinence care the resident threw their top leg over the other and fell off the bed on the opposite side, while CNA G was at the foot of the bed rather than at the center on the opposite side. The Director of Nursing confirmed that witness statements from the CNAs were not obtained as required by the facility’s fall reduction policy and acknowledged that if staff had been positioned close to the bed and used a draw sheet to move the resident to the middle of the bed prior to care, the fall could have been prevented.
Inaccurate MAR Documentation for Medications After Resident Transfer
Penalty
Summary
The deficiency involves the facility’s failure to maintain an accurate medical record regarding medication administration for a resident with severe cognitive impairment and multiple diagnoses, including acute respiratory failure with hypoxia, hypertension, and bipolar disorder. The resident was admitted in late September and discharged in early March. On the day of discharge, nursing documentation shows that the resident was transferred to a local hospital in the mid-afternoon due to behavioral symptoms, with a discharge note at 3:33 PM and a nursing progress note at 3:38 PM confirming that EMTs responded to a 911 call, the resident’s guardian consented to transfer, and the physician and DON were notified. The resident was transported to the hospital via stretcher and was no longer in the facility after that time. Despite the resident’s transfer out of the building that afternoon, the March Medication Administration Record (MAR) documented that bedtime doses of magnesium oxide 400 mg BID for hypomagnesemia, metoprolol tartrate 100 mg BID for tachycardia, and Seroquel 25 mg BID for bipolar disorder were administered by an LPN at bedtime that same day. The LPN assigned to the second shift stated that bedtime medications were to be given at 9 PM, with a one-hour window before or after, but could not recall whether the resident was in the building around that time. The DON confirmed that the facility’s bedtime medication administration window was between 7 PM and 10 PM and, upon reviewing the MAR and progress notes, questioned how the medications could have been administered when the resident had already been transferred to the hospital, indicating that someone documented administration of medications after the resident had been discharged from the facility.
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