Failure to Treat Resident with Dignity During Meal Service
Penalty
Summary
A male resident with dementia was observed sitting at a dining table during breakfast and requested that a Certified Nurse Aide (CNA) warm up his eggs, stating they were ice cold. The CNA responded by telling the resident that the microwave was broken and then left the area without assisting further. As a result, the resident did not finish his breakfast. Subsequent interviews revealed that there was, in fact, a working microwave in the kitchen, and the resident recalled that the CNA sometimes did not help him. The facility administrator acknowledged that the CNA's interaction was not acceptable and did not meet expectations for resident treatment. This incident demonstrates a failure to treat the resident with dignity and respect, as the staff member did not address the resident's request appropriately and did not facilitate his ability to enjoy his meal.