Average — CMS composite of the measures below.
A standard survey is most likely before around October 2026
Estimate from public CMS data, current as of July 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Willow Wood At Woldenberg Village during CMS and state inspections, most recent first.
The facility did not complete required post-fall evaluations or update care plans with new interventions for two residents after multiple falls, and failed to secure a portable oxygen tank in a resident's room as per policy. Nursing staff confirmed the lack of documentation and adherence to procedures.
Two residents receiving nebulizer treatments did not have their respiratory equipment changed or stored according to facility policy. One resident's nebulizer mask was kept in a plastic bag dated over a month prior, with no documentation of weekly changes, while another resident's nebulizer mask was repeatedly left uncontained on their lap or bedside table. Staff interviews and record reviews confirmed these lapses in following established procedures for respiratory care equipment.
A resident with moderate cognitive impairment was not assessed for self-administration of medications as required by facility policy. The resident was observed with multiple medications at bedside and in the bathroom, and confirmed self-application of a topical cream. Nursing staff and administration acknowledged that no assessment had been completed and that medications should not have been left accessible.
A resident with severe cognitive impairment and a new diagnosis of schizophrenia was not referred for a required PASARR Level II evaluation. Despite the diagnosis and care planning for behavioral issues, there was no documentation that the necessary screening was completed, as confirmed by the Social Service Director.
A resident with hemiplegia and moderate cognitive impairment, identified as at risk for pressure ulcers, was left on a deflated air-loss mattress for over eight hours. Despite the resident reporting air escaping and a low air pressure warning being visible, staff did not physically check the mattress's inflation. The issue was later traced to the CPR function being activated, but the resident remained on the improperly inflated mattress for an extended period, contrary to the care plan and facility policy.
A resident with a PEG tube was not given enteral nutrition at the physician-ordered rate. The feeding pump was set at 60 mL/hr instead of the prescribed 50 mL/hr, a discrepancy confirmed by both an LPN and the ADON. Facility policy requires nurses to confirm the correct rate, but this was not done.
A CNA was observed handling a resident's food with bare hands during meal service, including picking up food from the plate and bedside table, without performing hand hygiene. Facility staff confirmed that this practice was not appropriate and did not follow professional standards for food safety.
A resident with dementia who exhibited aggressive behaviors was told by facility staff that return from a behavioral health hospital would only be allowed if the family provided a personal sitter. Multiple staff communicated this requirement to the resident's representative, who could not afford the service, resulting in the resident being taken home. This action violated facility policy and resident rights regarding personal funds and conditions of continued stay.
A resident was transferred to a behavioral health hospital without the facility providing the required written notification to the resident's representative or the State's LTC Ombudsman. Record review and interviews confirmed that neither party received written notice of the transfer, and the administrator acknowledged the omission.
The facility did not post daily nurse staffing information in a prominent and accessible location as required. Observations confirmed the absence of posted information, and both the administrator and DON stated they were unaware of the requirement, resulting in the information not being made available.
The facility failed to discard insulin pens within 28 days of opening, as required. During an observation, it was found that insulin pens for two residents were available for use despite being expired. An LPN and the DON confirmed that these pens should have been discarded and replaced with new ones.
The facility failed to maintain food safety and sanitation standards, including improper thawing of raw chicken, unsanitary conditions in the walk-in cooler, excessive ice in the freezer, and inadequate monitoring of sanitization levels in dishwashing equipment.
Failure to Complete Post-Fall Evaluations and Secure Oxygen Tanks
Penalty
Summary
The facility failed to complete required evaluations after residents sustained falls, as outlined in their own policy. Specifically, two residents who were identified as high risk for falls experienced multiple falls, but there was no documented evidence that post-fall evaluations were conducted within the required timeframe. Additionally, the care plans for these residents were not revised to include new individualized interventions following each fall, despite repeated incidents. Interviews with nursing staff confirmed the absence of documentation for both the evaluations and care plan updates after the falls occurred. Furthermore, the facility did not ensure that oxygen tanks were properly secured according to policy. Observations revealed that a portable oxygen tank was found free standing on the floor in a resident's room on two separate occasions, rather than being strapped to a cylinder stand or stored in the designated cage. Staff interviews confirmed that the oxygen tanks should have been secured as per facility policy, but this was not done.
Failure to Change and Store Nebulizer Equipment per Facility Policy
Penalty
Summary
The facility failed to adhere to its own policy regarding the maintenance and storage of nebulizer equipment for two residents requiring respiratory care. For one resident with physician orders for Ipratropium-Albuterol nebulizer treatments as needed for wheezing, observations revealed that the nebulizer mask was stored in a plastic bag dated over a month prior, with no documented evidence that the tubing and mouthpiece had been changed weekly as required by facility policy. Interviews with nursing staff and review of the electronic Medication Administration Record (eMAR) confirmed that there was no documentation of the equipment being changed since the date on the bag. Another resident, also with physician orders for Ipratropium-Albuterol nebulizer treatments, was observed multiple times with the nebulizer mask left uncontained, either on the resident's lap or on the bedside table, rather than being stored in a plastic bag as required. Nursing staff confirmed during interviews that the nebulizer mask should have been stored in a plastic bag when not in use, in accordance with facility policy. These deficiencies were identified through direct observation, interviews with staff, and review of medical records, which consistently showed a lack of compliance with the facility's established procedures for cleaning, changing, and storing nebulizer equipment. The failure to follow these procedures was confirmed by both the LPN Supervisor and the Infection Preventionist, who acknowledged the absence of documentation and proper storage practices for the residents' respiratory care equipment.
Failure to Assess Resident for Self-Administration of Medications
Penalty
Summary
The facility failed to assess a resident for the ability to self-administer medications, as required by its own policy. The policy states that residents should be assessed for self-administration of medications upon admission, quarterly, annually, and with any significant change in condition. Review of the resident's record showed no documented evidence of such an assessment, despite the resident having a moderate cognitive impairment as indicated by a Brief Interview for Mental Status score of 11 on the most recent Minimum Data Set. Observations revealed that the resident had access to multiple medications at her bedside and in her bathroom, including an opened tube of Cloderm 0.1% cream, a bottle of pain relief roll-on with lidocaine hydrochloride 4%, and several tablets in medication cups. The resident confirmed self-application of the cream. Interviews with nursing staff and administration confirmed that the resident had not been assessed for self-administration and that medications should not have been left at the bedside or in the bathroom.
Failure to Complete PASARR Level II Evaluation After New Schizophrenia Diagnosis
Penalty
Summary
The facility failed to ensure that a resident who received a new diagnosis of schizophrenia was referred for a required Preadmission Screening and Resident Review (PASARR) Level II evaluation. The resident was admitted in 2010 and was diagnosed with schizophrenia in 2018. Despite this new diagnosis, there was no documented evidence in the clinical or medical record that a Level II PASARR evaluation was completed following the diagnosis. The resident's annual assessment indicated severe cognitive impairment and an active diagnosis of schizophrenia without dementia, and a care plan was developed for behavioral alterations related to psychosis, including placement on the Memory Care Unit. During an interview, the Social Service Director confirmed that the required Level II PASARR evaluation had not been completed after the new diagnosis.
Failure to Maintain Inflated Pressure Reducing Mattress for At-Risk Resident
Penalty
Summary
A deficiency occurred when a resident identified as being at risk for skin breakdown was left on a deflated air-loss pressure reducing mattress for over eight hours. The facility's policy required the use of a specialized mattress for residents at risk of pressure ulcers, and the resident's care plan included an intervention for a pressure reduction mattress. Observations revealed that the mattress had a low air pressure warning light activated, and the bed frame was palpable when pressure was applied, indicating the mattress was not properly inflated. The resident reported hearing air escaping from the mattress and informed staff, who responded only by confirming the mattress was plugged in, without physically checking the mattress's inflation. Further investigation found that a nurse on the night shift observed the low air pressure warning and later determined that the CPR function on the mattress had been activated, causing it to deflate. The Assistant Director of Nursing confirmed that the resident remained on the deflated mattress for an extended period. The resident had a history of hemiplegia, moderate cognitive impairment, and was at risk for pressure ulcers due to incontinence, debility, and comorbidities. The failure to ensure the mattress was properly inflated and to respond appropriately to the resident's report led to the deficiency.
Failure to Administer Enteral Feeding at Ordered Rate
Penalty
Summary
A deficiency occurred when a resident with a percutaneous endoscopic gastrostomy (PEG) tube was not administered enteral nutrition as ordered by the physician. The resident's medical record indicated an order for Glucerna 1.2 Cal to be infused at 50 mL/hour over 22 hours. However, during observation, the resident's feeding pump was found set at 60 mL/hour. This discrepancy was confirmed by both an LPN and the Assistant Director of Nursing, who acknowledged that the pump should have been set to the ordered rate of 50 mL/hour. The facility's policy requires nurses to confirm the administration method and volume/rate of enteral feedings, but this was not followed in this instance.
Failure to Maintain Sanitary Food Handling During Meal Service
Penalty
Summary
A deficiency occurred when a certified nursing assistant (CNA) failed to serve food in a sanitary manner to a resident during lunch service. The CNA was observed delivering a lunch tray to the resident's room, removing the insulated cover from the plate, and handling the resident's food with bare hands. Specifically, the CNA repositioned the resident's feet, picked up a chicken tender from the plate and placed it in the resident's hand, and later picked up the same chicken tender from the bedside table and returned it to the plate, all without performing hand hygiene at any point during the process. Interviews with facility staff, including a licensed practical nurse (LPN) supervisor, the infection preventionist, and the assistant director of nursing, confirmed that staff should not touch residents' food with bare hands during meal service. The CNA also acknowledged that she should not have touched the food with bare hands. These actions were not in accordance with the 2022 FDA Food Code, which requires the use of suitable utensils or gloves to prevent cross-contamination of ready-to-eat food.
Resident Required to Provide Personal Sitter as Condition of Return
Penalty
Summary
The facility failed to ensure that a resident was not required to provide a personal sitter as a condition of continued stay. According to the facility's own Resident Rights policy, non-covered special care services such as privately hired aides may only be charged to residents if requested by the resident, and the facility must not require such services as a condition of admission or continued stay. In this case, a resident with a diagnosis of unspecified dementia was admitted to the dementia unit and subsequently became verbally and physically aggressive towards staff, leading to a transfer to a behavioral health hospital under a Psychiatric Emergency Certificate. Following the transfer, multiple staff members, including the ADON, DON, and Social Worker, communicated to the resident's representative that the resident could only return to the facility if the family supplied a personal sitter to monitor behaviors. This requirement was reiterated in emails and interviews, and the behavioral health hospital was also informed of this condition. The resident's representative stated she could not afford to pay for a personal sitter, resulting in the resident being taken home instead of returning to the facility. The facility's actions directly contradicted their policy and regulatory requirements regarding resident rights and the use of personal funds for services covered by Medicare or Medicaid.
Failure to Provide Required Written Transfer Notification
Penalty
Summary
The facility failed to provide written notification to both a resident's representative and the State's Long-Term Care Ombudsman regarding the resident's transfer to a behavioral health hospital. Review of the electronic medical record and clinical documentation for the resident showed no evidence that such written notices were issued at the time of transfer. Interviews with the assigned Ombudsman and the resident's representative confirmed that neither received written notification of the transfer. The facility administrator also acknowledged that the required written notices were not provided to the resident's representative or the Ombudsman at the time of the transfer.
Failure to Post Daily Nurse Staffing Information
Penalty
Summary
The facility failed to post daily nurse staffing information in a prominent and readily accessible location as required. Observations conducted in the facility's hallways and public areas revealed that the required staffing information was not displayed. Additionally, the facility was unable to provide any documented evidence that the daily nurse staffing information had been posted. During interviews, both the administrator and the director of nursing stated they were unaware of the requirement to post this information, and confirmed that it had not been done due to this lack of awareness.
Expired Insulin Pens Not Discarded
Penalty
Summary
The facility failed to ensure that insulin medications were discarded within 28 days of being opened, as required by professional principles. During an observation of medication storage, it was found that insulin pens for two residents were available for use despite being past the 28-day expiration period. Specifically, Resident #42's Insulin Aspart Pen and Resident #97's Lantus Solostar Pen were both opened beyond the acceptable timeframe and had not been discarded. Interviews with the LPN and the Director of Nursing confirmed that these insulin pens should have been discarded and replaced with new ones, as they were expired and should not have been available for use.
Food Safety and Sanitation Deficiencies
Penalty
Summary
The facility failed to maintain proper food safety and sanitation standards in several areas. Raw chicken was observed being thawed improperly in a metal container submerged in water, which was confirmed by the chef and cook as not following the correct procedure of thawing under running water. Additionally, the walk-in cooler was found to be unsanitary, with a foul odor and various unknown substances pooled on the floor and along the baseboard tiles, which the chef acknowledged needed cleaning. The walk-in freezer was also found to have a thick layer of ice accumulation on its floor, walls, shelves, ceiling, and fan, which was confirmed by the chef as inappropriate. Furthermore, the facility did not document the water temperature and sanitization levels of the 3-compartment sink and dishwasher as required. The sanitization level of the dishwasher was tested and found to be below the required chlorine concentration, which was confirmed by the chef.
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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Nursing homes near New Orleans
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Jo Ellen Smith Convalescent Center | 1.4 mi | ★★★★★ | 5 | 0 |
| Our Lady Of Wisdom Community Care Center | 1.4 mi | ★★★★★ | 0 | 0 |
| St Luke's Living Center | 1.5 mi | — | 0 | 0 |
| Bayside Healthcare Center | 3.6 mi | ★★★★★ | 8 | 0 |
| St Jude's Health & Wellness Center | 4.6 mi | ★★★★★ | 16 | 2 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release July 2026) and official state health department websites.