Average — CMS composite of the measures below.
The next survey window likely opens around February 2027
Estimate from public CMS data, current as of July 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Magnolia Manor Nursing And Rehab Ctr, Llc during CMS and state inspections, most recent first.
The facility failed to maintain an effective pest control program when multiple live roaches, roach feces, and dead roach carcasses were observed in a room shared by two residents, including on and under a personal refrigerator and beneath items placed on top of it. Housekeeping, maintenance, and a CNA each reported seeing roaches in the room on the prior day, and subsequent observations by maintenance and the administrator confirmed ongoing roach activity in the same area.
Improper catheter care was observed for a resident with a suprapubic catheter and diagnoses including neurogenic bladder and DM2. The resident was seen self-propelling in a wheelchair while the catheter tubing dragged on the floor beneath the chair, and an LPN acknowledged the tubing should not have been on the floor.
Respiratory care was not provided as ordered for a resident with COPD, chronic respiratory failure with hypoxia, emphysema, and shortness of breath. The resident’s O2 humidifier bottle was found dated and empty, and an LPN confirmed there was no water in it. The LPN stated staff should have changed the humidifier bottle and nasal cannula and cleaned the filter as scheduled.
Medications were not stored properly for two residents. One resident with intact cognition had estradiol vaginal cream kept in a bathroom cabinet even though there was no self-administration order, and staff said it should not have been there. Another resident with intact cognition had nasal spray and lidocaine cream at the bedside without a self-administration order, and an LPN acknowledged the items should not have been there.
Improper Storage of Frozen Food Items: The facility failed to follow its food storage policy when frozen broccoli, frozen egg rolls, and frozen waffles were observed in the walk-in freezer in unsealed plastic bags and open to air. The Dietary Manager acknowledged the items should have been stored in sealed bags.
A resident with multiple medical and psychiatric diagnoses, including schizoaffective disorder and a moderately impaired BIMS score, was started on Depakote 125 mg BID for mood stabilization. The MAR showed the medication was administered as ordered, but the resident’s responsible party reported she was not informed of the new medication and only learned of it when the resident later refused a blood draw for a Depakote level. Review of the medical record, including progress notes, showed no documentation of notification to the responsible party, and the DON confirmed that notification should have occurred and that there was no evidence it had been done.
A resident with severe cognitive and physical impairments was physically and verbally abused by a CNA during care, as captured on surveillance video. The CNA forcefully handled the resident's limbs, used profane language, and expressed refusal to continue care, causing the resident distress. The incident was not immediately reported by staff, and was only brought to administration's attention after the resident's family provided video evidence.
A CNA provided care to a resident in a hurried and disrespectful manner, making dismissive comments and speaking about the resident to other staff during care. The resident, who had impaired mobility and was resistive to care, expressed discomfort during the interaction. Leadership confirmed that the care provided did not promote dignity or quality of life.
A CNA failed to recognize and report physical and verbal abuse by another CNA during incontinent care for a resident with significant cognitive and physical impairments. The abuse, which included rough handling and use of profane language, was not reported to administration as required by facility policy, and was only discovered after a family member provided video evidence. The deficiency involved a breakdown in timely internal reporting of suspected abuse.
A facility failed to monitor a resident's edema while the resident was receiving Furosemide, a diuretic, for chronic pulmonary edema and heart failure. Despite the prescription, there was no documentation of edema monitoring, as confirmed by an LPN and the DON.
A facility failed to provide necessary respiratory care by not cleaning a resident's oxygen concentrator filter weekly as required. The resident, who required continuous oxygen due to conditions like pneumonia and COPD, was observed with a concentrator filter containing a gray film. An LPN admitted to being unaware of the cleaning requirement, indicating a lapse in following the facility's policy.
A resident with cognitive impairments was physically abused by a staff member in a LTC facility. The incident involved the resident, who was in a wheelchair, and a staff member identified as S7 Sunshine Aide. Surveillance video showed the aide hitting the resident with a plastic cup during an altercation. The resident, known for aggressive behaviors, was assessed with no physical injuries but experienced severe psychosocial harm.
Failure to Maintain Effective Pest Control in Resident Room
Penalty
Summary
The facility failed to maintain an effective pest control program to ensure the environment was free of pests and insects, affecting a room shared by Resident #1 and Resident #3 and having the potential to affect 89 residents in the facility. On 04/30/2026 at 8:30 a.m., during an observation with the housekeeping staff member (S3Housekeeping) in this room, a live roach was seen crawling on the wall, on top of Resident #1’s personal refrigerator, and underneath the desk-style phone on top of the refrigerator. S3Housekeeping stated she had seen one roach in the same room the previous day. Around 8:40 a.m., the maintenance staff member (S2Maintenance) reported that a CNA (S4Certified Nurse Aide) had informed him the previous afternoon about a roach on the wall in that room. At 8:45 a.m., further observation of the same room with S2Maintenance revealed roach feces and dead roach carcasses on top of Resident #1’s refrigerator, and when S2Maintenance lifted the phone and a book from the top of the refrigerator, live roaches ran out from underneath. At 8:53 a.m., the CNA (S4Certified Nurse Aide) confirmed she had noticed a roach in the room the day before. Later, at 12:45 a.m., the administrator (S1Administrator) reported that when he accompanied maintenance to the room and the refrigerator was lifted, a couple of live roaches ran out from underneath it. In a subsequent interview at 4:30 p.m., S1Administrator confirmed there were live roaches in the room of Resident #1 and Resident #3 and acknowledged they should not have been present.
Improper Catheter Tubing Placement
Penalty
Summary
Proper infection control techniques were not followed to prevent urinary tract infection for one resident with an indwelling catheter. The facility’s undated Catheter Management policy stated that catheter care protects the resident from infection, injury, and promotes comfort, and that tubing should not kink or touch the floor. Resident #23 was admitted with diagnoses including neurogenic bladder and type 2 diabetes mellitus, and the current care plan identified a suprapubic catheter related to urinary retention. During observation, the resident was self-propelling in a wheelchair while the indwelling urinary catheter tubing was dragging on the floor beneath the wheelchair. An LPN later acknowledged that the catheter tubing was lying on the floor under the wheelchair and should not have been.
Respiratory Care Not Provided as Ordered
Penalty
Summary
Provide safe and appropriate respiratory care for a resident when needed was not ensured for Resident #84, who was admitted with diagnoses including COPD, tobacco use, nonspecific abnormal finding of lung field, centrilobular emphysema, chronic respiratory failure with hypoxia, and shortness of breath. The resident had a physician order for oxygen 3 liters per minute as needed and for oxygen tubing, nasal cannula, humidifier bottle, and filter care on a scheduled basis. On observation, the resident’s humidifier bottle was dated 02/23/2026 and there was no water in the humidifier bottle. An LPN verified that the humidifier bottle had no water. The LPN later stated that staff working on 02/28/2026 should have changed the resident’s humidifier bottle and nasal cannula and ensured the filter was cleaned.
Medications Stored at Bedside Without Self-Administration Orders
Penalty
Summary
The facility failed to ensure medications were stored properly for 2 of 4 residents reviewed for accidents. The facility’s Self-Administration of Medication policy stated that residents may self-administer medications only if the interdisciplinary team determines it is safe, a specific order is obtained, and staff assure safe bedside storage, with a locked box sometimes necessary. However, the record for Resident #21, who had diagnoses including chronic kidney disease, end stage renal disease, and postmenopausal atrophic vaginitis, showed intact cognition with a BIMS score of 15 and an order for estradiol vaginal cream, but no order for self-administration. During observation, a tube of estradiol cream labeled with the resident’s name was found in the bathroom cabinet, and staff acknowledged it should not have been there. Resident #68, who had diagnoses including anxiety disorder and major depressive disorder and a BIMS score of 14, also had no physician order for self-administration of medication. During observation, two bottles of phenylephrine hydrochloride 1% nasal spray and one bottle of Aspercreme with 4% lidocaine were found at the resident’s bedside. Staff acknowledged the nasal spray and lidocaine cream were at the bedside and should not have been there, and confirmed there was no order allowing the resident to self-administer medications.
Improper Storage of Frozen Food Items
Penalty
Summary
The facility failed to maintain professional standards for food service safety by not ensuring frozen food items were stored in a sealed container. The facility's Storage of Frozen Food policy stated that frozen food is stored in the original package and that food taken out of original containers is placed in a clean, sanitized container with a tight fitting cover, with no food left uncovered. During observation of the walk-in freezer, frozen broccoli, frozen egg rolls, and frozen waffles were found stored in unsealed plastic bags and open to air. During interview, the Dietary Manager acknowledged that the frozen broccoli, frozen egg rolls, and frozen waffles should have been stored in a sealed bag in the freezer and were not.
Failure to Notify Responsible Party of New Psychotropic Medication
Penalty
Summary
The deficiency involves the facility’s failure to notify a resident’s responsible party of a new medication order. The resident was admitted with multiple diagnoses, including hemiplegia and hemiparesis following cerebral infarction, bipolar II disorder, type 2 diabetes mellitus, schizoaffective disorder bipolar type, generalized anxiety disorder, unspecified convulsions, unspecified conjunctivitis, a left hip contracture, and a sacral pressure ulcer. The resident’s MDS showed a BIMS score of 9, indicating moderately impaired cognition. In June 2025, the physician ordered Depakote 125 mg by mouth twice daily for mood stabilization related to schizoaffective disorder, bipolar type, with a start date of 06/30/2025, and the June 2025 MAR documented that Depakote administration began on that date. During a telephone interview, the resident’s responsible party reported she was not notified when Depakote was started and only became aware of the medication on 07/24/2025 when the resident refused a blood draw for a Depakote level. Review of the resident’s medical record, including progress notes, did not reveal any documentation that the responsible party had been informed of the initiation of Depakote in June 2025. In an interview, the DON confirmed that the responsible party should have been notified of the Depakote order and acknowledged she could not provide any evidence that such notification occurred.
Failure to Protect Resident from Physical and Verbal Abuse by CNA
Penalty
Summary
A cognitively impaired resident with multiple neurological and psychiatric diagnoses, including hemiplegia, dementia, anxiety disorder, bipolar disorder, and schizophrenia, was subjected to physical and verbal abuse by a Certified Nurse Assistant (CNA) during morning care. The resident required extensive two-person assistance for all activities of daily living except feeding and was always incontinent of urine and bowel. The incident was captured on a surveillance video, which showed the CNA pulling down on the resident's contracted leg, forcefully snatching the resident's arm from the side rail, and aggressively removing the resident's diaper. The resident verbally expressed pain during the incident. In addition to the physical actions, the CNA was heard cursing at the resident and making statements indicating frustration and refusal to continue care. The resident responded by apologizing repeatedly, suggesting distress and possible psychosocial harm. The facility's policy clearly prohibits any form of abuse, including physical and verbal abuse, and outlines specific procedures for the detection, prevention, and reporting of such incidents. Interviews with staff and the resident's family confirmed the abusive behavior observed in the video. The CNA involved was not the resident's primary caregiver but was assisting another CNA at the time. The second CNA present acknowledged that the actions observed constituted abuse and should have been reported immediately. The incident was not reported until the resident's sister brought it to the attention of facility administration, indicating a failure in immediate identification and reporting of abuse as required by facility policy.
Failure to Provide Dignified and Respectful Care During Resident Assistance
Penalty
Summary
A deficiency occurred when a CNA provided care to a resident in a hurried and disrespectful manner, as captured on a surveillance video. The CNA made dismissive comments, such as 'Just nothing else better to do' and 'waste it; I don't care; I don't have nothing to do with that,' while attempting to remove a cup of juice from the resident's hand. The resident, who had impaired physical mobility, a self-care deficit, and was known to be resistive to care due to anxiety, moved their hand away, and later expressed discomfort by hollering 'you're hurting me' as linens were removed forcefully from under their leg. The CNA also spoke about the resident to other staff during care, further compromising the resident's dignity. The resident's care plan included specific interventions, such as using a draw sheet for turning and repositioning per family request, and required turning and repositioning every two hours, as well as incontinence care. Despite these documented needs, the care provided was not consistent with promoting the resident's dignity or quality of life. The CNA's actions included rushing through care, speaking disrespectfully, and engaging in conversations about the resident with other staff in the resident's presence. Interviews with facility leadership confirmed that care should be provided at the resident's eye level, without hurried actions or staff conversations unrelated to the resident's care. The Director of Nursing and other administrators acknowledged that the CNA's behavior was inappropriate and did not uphold the resident's right to dignity during care.
Failure to Timely Report and Recognize Resident Abuse During Care
Penalty
Summary
A deficiency occurred when the facility failed to implement its policies and procedures to ensure that an allegation of abuse was reported to administration in a timely manner. During incontinent care, a Certified Nurse Assistant (CNA) engaged in both physical and verbal abuse toward a resident, which was not immediately recognized or reported by another CNA present during the incident. The facility's policy required that any abuse or suspicion of abuse be reported immediately to the Administrator or designee, but this did not occur as required. The resident involved had significant medical conditions, including neurological disorders, hemiplegia, dementia, anxiety, bipolar disorder, schizophrenia, muscle wasting, and cognitive decline. The resident was dependent on staff for bed mobility and transfers, and was always incontinent of bladder and bowel. During the incident, surveillance video captured the CNA pulling on the resident's contracted leg, causing the resident to express pain, and forcefully removing the resident's arm from a side rail. The CNA also used profane language and expressed frustration during care, while the resident repeatedly apologized. The other CNA present did not intervene or report the abuse at the time. The failure to report the abuse was later acknowledged by the second CNA after receiving in-service training on identifying and reporting abuse. The incident was only brought to the attention of administration after the resident's sister presented video evidence. The delay in reporting and failure to follow internal reporting procedures constituted the deficiency cited in the report.
Failure to Monitor Edema in Resident on Diuretic
Penalty
Summary
The facility failed to ensure that a resident's drug regimen was free from unnecessary medications, specifically in the case of a resident with chronic pulmonary edema and chronic diastolic heart failure. The resident was prescribed Furosemide, a diuretic, to be taken twice daily. However, the facility did not monitor the resident's edema as required. This lack of monitoring was confirmed during an interview with an LPN, who acknowledged the absence of documentation for edema monitoring. The Director of Nursing also confirmed that the resident was not monitored for edema, which should have been done.
Failure to Maintain Clean Oxygen Equipment
Penalty
Summary
The facility failed to provide necessary respiratory care and services in accordance with accepted professional standards for a resident who required continuous oxygen support. The deficiency was identified during a review of the facility's practices and an observation of the resident's oxygen concentrator. The facility's policy mandates that humidifier bottles, cannulas, and oxygen tubing be changed at least once weekly and dated, and that the concentrator filter should be cleaned weekly or as needed. However, observations revealed that the filter on the resident's oxygen concentrator contained a fine gray film, indicating it had not been cleaned as required. The resident, who was admitted with diagnoses including pneumonia, acute respiratory failure with hypoxia, chronic obstructive pulmonary disease, and dependence on supplemental oxygen, was observed wearing continuous oxygen at 2 liters via nasal cannula. Despite the resident's continuous use of oxygen, the filter remained uncleaned over multiple observations. An LPN interviewed during the survey acknowledged the dirty condition of the filter and was unaware of the requirement to clean it, highlighting a lapse in adherence to the facility's respiratory care policy.
Resident Abuse by Staff Member
Penalty
Summary
The facility failed to protect a resident from physical abuse and psychosocial harm by a staff member. The incident involved a cognitively impaired resident who was observed on surveillance video being physically abused by a staff member, identified as S7 Sunshine Aide. The aide was seen hitting the resident on her hands and forearm with a hard plastic kitchenware cup. This incident occurred when the resident, who was in a wheelchair, approached a coffee cart and picked up cups, leading to an altercation with the aide. The resident involved had a history of cognitive impairments, including vascular dementia with behavioral disturbances, and was known to exhibit aggressive behaviors. The resident's medical record indicated severe cognitive impairment with a BIMS score of 5 out of 15. The resident's care plan included interventions for managing aggressive behavior, such as using a calm voice and avoiding arguments. Despite these measures, the resident engaged in a physical altercation with the aide, who reacted by hitting the resident. The incident was captured on surveillance video, which showed the aide and the resident swinging at each other, with the aide making contact with the resident's arm. Interviews with staff members confirmed the altercation, and the aide was subsequently sent home. The facility's investigation revealed that the aide's actions constituted physical abuse, and the resident was assessed with no physical injuries but was determined to have experienced severe psychosocial harm due to the incident.
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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Nursing homes near Shreveport
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Claiborne Healthcare Center | 0.1 mi | ★★★★★ | 7 | 1 |
| Roseview Nursing And Rehabilitation Center | 0.8 mi | ★★★★★ | 12 | 1 |
| Shreveport Manor Skilled Nursing & Rehabilitation | 0.8 mi | ★★★★★ | 8 | 0 |
| Progressive Care Center | 1.1 mi | ★★★★★ | 3 | 0 |
| Willis-knighton Extended Care Center | 1.1 mi | ★★★★★ | 0 | 0 |
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