Above average — CMS composite of the measures below.
The next survey window likely opens around April 2027
Estimate from public CMS data, current as of August 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Heritage Manor Of Stratmore Nursing & Rehab Ctr during CMS and state inspections, most recent first.
A resident with generalized anxiety and bipolar disorder had a PRN lorazepam order for anxiety and restlessness that lacked a stop date and did not include a documented rationale for use beyond 14 days. The DON confirmed the order had no stop date and no documented rationale for continued PRN use.
Failure to update fall interventions for one resident and to provide restorative nursing services as planned for another resident. One resident with Parkinson's disease, dementia, and repeated falls had a care plan that was not updated after multiple fall events. Another resident with DM neuropathy, gait and mobility issues, and a BIMS of 15 had restorative ROM and bed mobility services planned 6 days a week, but task records showed missed services and staff reported the resident sometimes received only 1-3 days per week.
Failure to assess skin during and after moist heat therapy led to a burn injury for a resident with DM, PVD, venous insufficiency, malnutrition, and lymphedema. The resident reported a heating pad applied for muscle tightness burned the right lower leg, and later a fluid-filled blister was noted. The PT acknowledged the resident’s skin was not assessed or documented during and after the procedure.
Failure to document ordered catheter flushes: A resident with neuromuscular dysfunction of the bladder had an order to flush an indwelling urinary catheter with normal saline every shift, but the record did not show the flushes were documented for the month reviewed. An LPN acknowledged the order and said the flushes should have been documented on the MAR, and the DON could not produce documentation that the flushes were completed.
Failure to Transmit MDS Within Required Timeframe: The facility failed to ensure a resident's MDS was transmitted within the required timeframe. Record review showed the resident left the facility with a Discharge Return Anticipation MDS, but the MDS status was not accepted. An S5 Case Manager confirmed the MDS was not sent and should have been.
Improper Storage of CPAP Face Mask: A resident with OSA, dementia, asthma, and depression had a CPAP order for bedtime use, but the CPAP face mask was repeatedly observed sitting on the bedside table or on top of the CPAP machine and not stored in a container or bag. An LPN acknowledged the mask should have been stored properly, and the DON confirmed that when not in use, the CPAP mask should be kept in a container or bag.
The facility failed to maintain accurate narcotic records for two residents. An LPN administered Norco without signing it out, leading to a discrepancy in the count. Another LPN pre-pulled Modafinil and failed to sign it out, resulting in a mismatch between the medication card and narcotic record. The DON confirmed the need for accurate reconciliation.
Unrestricted PRN Lorazepam Order
Penalty
Summary
The facility failed to ensure Resident #11’s PRN psychotropic medication order was limited to 14 days. Resident #11 was admitted with diagnoses including generalized anxiety and bipolar disorder. The medical record showed a physician order dated 12/24/2025 for lorazepam 0.5 ml every 2 hours as needed for anxiety and restlessness related to generalized anxiety disorder. Review of the PRN lorazepam order did not show a stop date or a documented rationale for continued use beyond 14 days. During interview on 05/20/2026 at 1:30 p.m., the DON confirmed the resident had a PRN lorazepam order without a stop date and confirmed there was no documented rationale for use of lorazepam PRN for more than 14 days.
Failure to Update Fall Care Plan and Provide Ordered Restorative Services
Penalty
Summary
The facility failed to develop and implement an individualized comprehensive care plan to maintain residents' highest practicable physical, mental, and psychosocial well-being for 2 residents reviewed. For Resident #11, who was admitted on 01/31/2022 with diagnoses including Parkinson's disease, dementia, and generalized anxiety, the medical record showed multiple falls over the past six months, including falls on 12/15/2025, 01/08/2026, 01/26/2026, 03/09/2026, 04/02/2026, 04/03/2026, 04/12/2026, 04/13/2026, and 05/04/2026. The comprehensive care plan identified an actual fall problem dated 12/09/2024, but review of the plan did not show updated interventions for each of the later falls. For Resident #65, who was admitted on 01/30/2025 with diagnoses including type 2 DM with diabetic neuropathy, unspecified lack of coordination, generalized muscle weakness, other abnormalities of gait and mobility, and morbid obesity, the MDS showed a BIMS score of 15. The comprehensive care plan included restorative nursing services for active ROM to both upper and lower extremities for 15 minutes per day and bed mobility exercises for 15 minutes, 6 days a week. However, the restorative task records did not show services provided on multiple days in April and May 2026, and the resident reported that restorative therapy was supposed to occur 6 days a week but sometimes was only received 1 day a week. The restorative aide stated the resident may only receive 1-3 days a week because staff were pulled to the floor, and the DON acknowledged the resident did not receive restorative services 6 days a week.
Failure to Assess Skin During and After Moist Heat Therapy
Penalty
Summary
Provide appropriate pressure ulcer care and prevent new ulcers from developing was not met when the facility failed to ensure Resident #99 received skin assessment and monitoring during and after moist heat therapy. Resident #99 was admitted with diagnoses including type 2 diabetes mellitus with circulatory problems, peripheral vascular disease, an open wound of the lower leg, venous insufficiency, moderate protein-calorie malnutrition, and lymphedema. The resident’s MDS showed a BIMS score of 15, indicating cognitive intactness. The care plan identified a 2nd degree burn to the right lower leg, later changed to 3rd degree full thickness burns status post debridement, and physician orders directed wound care to the right medial and lateral lower leg burns. During interview, Resident #99 stated therapy applied a heating pad to the right lower leg for muscle tightness and the pad burned him, and later that evening he noticed a fluid-filled blister hanging off the right leg. Observation showed dressings intact to the right medial calf and right lateral shin with purplish red discoloration of the lower extremity. The PT reported the resident received moist heat therapy and that residents with PVD or circulation issues should have skin assessed more frequently, and that all residents’ skin should be assessed and documented during and after a procedure. The PT acknowledged she did not assess Resident #99’s skin because she was busy.
Failure to Document Ordered Catheter Flushes
Penalty
Summary
The facility failed to ensure an indwelling urinary catheter was flushed with normal saline every shift as ordered for one resident with neuromuscular dysfunction of the bladder. The resident was admitted on 05/07/2025 and had a physician order dated 06/17/2025 directing staff to flush the catheter with normal saline every shift. Review of the medical record did not show documentation that the catheter had been flushed every shift with normal saline for the month of May 2026. During interviews, an LPN acknowledged the order and stated the flushes should have been documented on the MAR but were not, and the DON also acknowledged the order and stated she could not produce documentation showing the flushes were completed for that month.
Failure to Transmit MDS Within Required Timeframe
Penalty
Summary
The facility failed to ensure that Resident #8's MDS was transmitted within the required 7-day timeframe after assessment. Record review showed the resident was admitted to the facility on [DATE] and later left the facility with a Discharge Return Anticipation MDS on 12/22/2025. Review of Resident #8's MDS dated [DATE] showed the status was not accepted. During an interview on 05/20/2026 at 11:45 a.m., S5 Case Manager confirmed that Resident #8's MDS was not sent and should have been.
Improper Storage of CPAP Face Mask
Penalty
Summary
Provide safe and appropriate respiratory care for a resident when needed was not met when Resident #122's CPAP face device was not properly stored. Resident #122 had diagnoses including obstructive sleep apnea, dementia with anxiety, asthma, and depression, and the physician's order directed CPAP at 10 cm with H2O at bedtime and removal every morning. The resident's MDS showed a BIMS score of 04, indicating severe cognitive impairment. During multiple observations, the CPAP mask was seen sitting on the bedside table or on top of the CPAP machine, including once on top of a plastic bag, and it was not stored in any type of container. An LPN acknowledged the mask should have been stored in a bag or container, and the DON acknowledged that when a resident's CPAP mask is not in use, it should be stored in a container or bag.
Failure to Reconcile Controlled Medication Records
Penalty
Summary
The facility failed to maintain and reconcile individual resident narcotic records for two of the three medication carts reviewed. Specifically, the facility did not ensure an accurate count of controlled medications was maintained. During an observation of the medication cart for the 800 hall, it was noted that a resident's medication card for Norco 10/325 mg had a count of 6, but the Individual Residents Narcotic Record showed a count of 5 after a tablet was administered without being signed out. The LPN involved confirmed that the medication should have been signed out at the time of administration. In another instance, during an observation of the medication cart for the 1000 hall, a discrepancy was found between the medication card and the Individual Resident Narcotic Record for Modafinil 200 mg. The LPN had pre-pulled the medication and placed it in a cup on top of the medication cart without signing it out, which was against the facility's policy. The Director of Nurses confirmed that controlled medications should be signed out at the time of administration and that the counts should reconcile.
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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Nursing homes near Shreveport
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Live Oak | 1.1 mi | ★★★★★ | 0 | 0 |
| Village Health Care At The Glen | 1.8 mi | ★★★★★ | 6 | 0 |
| Spring Lake Skilled Nursing And Rehabilitation | 2.5 mi | ★★★★★ | 5 | 0 |
| Booker T. Washington Skilled Nursing And Rehabilit | 3.2 mi | ★★★★★ | 4 | 0 |
| Colonial Oaks Skilled Nursing And Rehabilitation | 3.7 mi | ★★★★★ | 0 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release August 2026) and official state health department websites.