Above average — CMS composite of the measures below.
Past the typical resurvey interval — a standard survey could occur at any time
Estimate from public CMS data, current as of July 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Selfhelp Home Of Chicago during CMS and state inspections, most recent first.
The facility failed to post daily nursing staffing information as required, with the daily schedule kept behind the receptionist desk and not visible to residents and visitors. The administrator acknowledged the issue, noting a lack of clarity on posting specifics and deviation from proper procedures.
A medication cart on the 6th floor was found unlocked and unattended, with medication cards exposed, potentially affecting 15 residents. The RN acknowledged the risk of medication errors or harm if residents accessed the medications. The facility's policy requires medication carts to be locked when not attended by authorized personnel.
The facility failed to implement adequate infection control measures, including unlabeled IV sites, unsanitized medication trays, and improper isolation practices for a COVID-19 positive resident. These deficiencies risked cross-contamination and infection spread among residents.
The facility failed to cover the indwelling catheter drainage bags for two residents, compromising their dignity and privacy. One resident, with multiple diagnoses including Alzheimer's, had an uncovered catheter bag facing the doorway. Another cognitively intact resident had a catheter bag in a clear plastic bag instead of a privacy bag. Staff acknowledged the importance of covering the bags to maintain dignity, as per facility policy.
A resident with multiple medical conditions, including Multiple Sclerosis and Type 2 Diabetes Mellitus, was found with poor personal hygiene, including dirty fingernails and an unwashed scalp, due to inadequate ADL care. Despite facility policies requiring regular showers and nail care, staff interviews revealed inconsistencies in care provision, leading to a deficiency in maintaining the resident's dignity and hygiene.
A resident with multiple health conditions did not receive their scheduled 9:00 am medications on time due to a request from the resident's daughter to administer them after the resident wakes up. Medications were left at the bedside without an order for self-administration, contrary to facility policy. The facility's records indicated the medications were past due, and the primary physician confirmed the arrangement to administer medications post-awakening, which conflicted with the facility's medication administration policy.
A resident with a history of urinary issues had their catheter drainage bag improperly positioned above the bladder, contrary to facility policy. This was observed by surveyors, and RNs confirmed the correct practice is to position the bag below the bladder to prevent backflow and potential infections.
A resident with complex medical conditions, including respiratory failure and Alzheimer's, was found with undated and improperly stored oxygen equipment. The facility's policy requires weekly changes and labeling of oxygen tubing and nebulizer masks to prevent infection, which was not adhered to, as confirmed by a Registered Nurse.
The facility failed to monitor and maintain personal refrigerator and freezer temperatures for two residents. One resident's refrigerator lacked a temperature log, and ice cream was stored without expiration dates. Another resident's freezer had significant ice buildup and no temperature log. The Dietary Staff was responsible for daily checks, but this was not done, leading to non-compliance with facility policies.
Failure to Post Daily Nursing Staffing Information
Penalty
Summary
The facility failed to post the daily nursing staffing information, which is a requirement under the State Operations Manual. This deficiency was observed during a survey conducted over several days. On the first day of the survey, the facility's daily staff posting was not visible in the lobby, where it is required to be posted. The same issue was noted the following day, with the daily schedule being kept behind the receptionist desk, making it inaccessible to residents and visitors. The receptionist confirmed that the daily schedule was the only staffing information available. The facility's administrator acknowledged the issue, stating that the Director of Nursing was informed about the staffing posting requirements but was unclear about the specifics needed on the posting. The administrator admitted that the facility had deviated from the proper posting procedure and that the daily schedule was not in the correct format or location. The facility's policy on daily staff posting, dated June 6, 2024, was intended to ensure residents and families were informed about staffing hours per shift. However, the facility did not comply with the regulatory requirements, which include posting the facility name, current date, total number, and actual hours worked by nursing staff, as well as the resident census, in a clear and readable format in a prominent place.
Medication Cart Left Unlocked and Unattended
Penalty
Summary
The facility failed to ensure that a medication cart on the 6th floor unit was kept locked, which has the potential to affect all 15 residents on that floor. On the specified date, a surveyor observed the medication cart unlocked and unattended, with the third drawer slightly open and medication cards exposed. This situation persisted for approximately five minutes without any licensed nurse in view of the cart. When the registered nurse (RN) returned to the cart, the surveyor brought the issue to their attention. The RN acknowledged that the cart should be locked to prevent unauthorized access, which could lead to medication errors or even death if residents were to access the medications. The nursing supervisor also confirmed that medication carts should be locked when not attended by a nurse to ensure the safety of residents and the security of the medications. The facility's policy mandates that medication carts be locked when not attended by authorized personnel.
Infection Control Deficiencies in LTC Facility
Penalty
Summary
The facility failed to ensure proper infection prevention and control measures were in place, affecting multiple residents. Two residents with intravenous (IV) sites did not have their sites labeled with a date, which is crucial for monitoring and preventing infections. A registered nurse confirmed the importance of labeling IV sites to know when to change them and prevent infections. Additionally, a resident with a positive COVID-19 status was observed outside their isolation room without a mask, potentially exposing another resident to the virus. The facility's policy requires residents with COVID-19 to remain isolated and wear masks if they leave their rooms to prevent the spread of the disease. The facility also failed to sanitize medication trays between uses for different residents, leading to potential cross-contamination. A registered nurse was observed administering medications to multiple residents using the same tray without sanitizing it in between. The nurse acknowledged forgetting to sanitize the tray and stated the importance of doing so to prevent cross-contamination. The facility's policy requires medication trays to be disinfected after every use to promote infection control. Furthermore, the facility did not properly manage the placement of trash receptacles for residents on contact/droplet precautions. A trash receptacle containing potentially contaminated materials was found outside a resident's room, next to a PPE bin, which could lead to contamination of the PPE. The facility's policy mandates that trash receptacles for residents on transmission-based precautions should be placed inside the resident's room to contain transmissible organisms and prevent the spread of infection.
Failure to Cover Catheter Bags Compromises Resident Dignity
Penalty
Summary
The facility failed to ensure that the indwelling catheter drainage bags for two residents were covered in privacy bags, compromising their dignity and privacy. Resident R33 was observed with an uncovered catheter drainage bag hanging on the lower part of the bed, facing the entrance of the doorway. The nursing supervisor confirmed that the catheter should be placed in a privacy bag for infection prevention and to maintain the resident's dignity. R33 has multiple diagnoses, including neuromuscular dysfunction of the bladder and Alzheimer's disease, and was unable to answer questions due to memory problems. The facility's policy mandates that catheter bags be covered discreetly to promote dignity. Similarly, Resident R4, who is cognitively intact, was observed with a catheter drainage bag in a clear plastic bag instead of a privacy bag. The nursing staff acknowledged that the urinary bag should be covered to promote dignity and privacy. The facility's catheter care policy emphasizes the importance of maintaining drainage bags inside privacy bags to prevent infection and maintain resident comfort and dignity. Both instances reflect a failure to adhere to the facility's policies regarding resident dignity and privacy.
Deficiency in ADL Care for Resident
Penalty
Summary
The facility failed to provide adequate ADL care for a dependent resident, identified as R23, which compromised her personal hygiene and dignity. R23, who has multiple medical conditions including Multiple Sclerosis and Type 2 Diabetes Mellitus, was observed with a black substance under her fingernails and reported not having her hair washed for at least a month, leading to an itchy scalp. Despite the facility's policy stating that residents should receive showers at least twice a week, R23 expressed dissatisfaction with her hygiene care, indicating a lapse in the facility's adherence to its own standards. Interviews with staff revealed inconsistencies in the provision of hygiene care. A Registered Nurse (RN) stated that showers are offered at least once a week, with bed baths as an alternative if a resident refuses a shower. Another RN mentioned that nail care is the responsibility of the CNA and should be provided on shower days and as needed. The facility's policies emphasize maintaining residents' grooming and personal hygiene, yet R23's condition suggests these policies were not effectively implemented, resulting in a deficiency in care.
Failure to Administer Medications on Schedule
Penalty
Summary
The facility failed to administer medications to a resident, identified as R16, at the scheduled time, which was observed during a survey. R16, who has multiple diagnoses including End Stage Renal Disease and Chronic Obstructive Pulmonary Disease, was found to have medications left at the bedside without an order for self-administration or bedside storage. The surveyor observed two medicine cups with pills and eye drops in R16's room, and the resident's personal companion stated that medications are given when R16 wakes up, as per the request of R16's daughter. The Registered Nurse (RN) confirmed that the medications were left for the caregiver to administer when R16 awoke, despite the facility's policy against leaving medications at the bedside. The facility's Medication Administration Record (MAR) showed that R16's 9:00 am medications were past due, indicated by red on the Electronic Medication Administration Record (EMAR). The RN/Nursing Supervisor stated that medications should be administered within one hour before or after the scheduled time and should not be left at the bedside without an order. The primary physician acknowledged R16's difficulty sleeping post-dialysis and instructed that medications be administered after R16 wakes up. However, the facility's policies require that medications be administered as prescribed and documented immediately after administration, which was not adhered to in this case.
Improper Positioning of Urinary Drainage Bag
Penalty
Summary
The facility failed to ensure proper positioning of a urinary drainage bag for a resident, identified as R4, who was part of a sample of 34 residents. R4 had a history of obstructive and reflux uropathy, hydronephrosis with renal and urethral calculous obstruction, benign prostatic hyperplasia, and urine retention. During an observation on August 11, 2024, it was noted that R4's indwelling catheter drainage bag was hanging on the bed frame above the level of the bladder, contrary to the facility's policy and standard practice. Interviews with registered nurses (RNs) confirmed that the urinary drainage bag should be positioned below the bladder to allow for proper drainage by gravity and to prevent backflow, which could lead to urinary tract infections. The facility's catheter care policy, dated March 7, 2023, also stipulated that the drainage bag must be positioned lower than the bladder at all times to prevent backflow and maintain resident comfort and dignity. This oversight in care was identified as a deficiency in the facility's adherence to proper catheter care protocols.
Failure to Label and Contain Oxygen Equipment
Penalty
Summary
The facility failed to adhere to its own policy regarding the labeling, dating, and containment of oxygen equipment for a resident. During an observation, it was noted that a resident, who was receiving 3 liters of oxygen via nasal cannula, had undated oxygen tubing and an undated, uncontained nebulizer mask. The facility's policy requires that oxygen tubing and nebulizer masks be labeled with a date and stored properly when not in use to prevent infection. The Registered Nurse, who was informed of the observation, confirmed that the equipment should be changed weekly and labeled for sterility, cleanliness, and infection prevention. The resident involved in this deficiency has a complex medical history, including neuromuscular dysfunction of the bladder, acute and chronic respiratory failure with hypoxia, a stage 4 pressure ulcer in the sacral region, and Alzheimer's disease. The resident's mental status assessment indicated memory problems, and the resident was unable to respond to questions from the surveyor. The physician's orders for the resident specified that the oxygen humidifier bottle and nasal cannula should be changed weekly and labeled with the date and nurse's initials, which was not followed in this instance.
Failure to Monitor Personal Refrigerator and Freezer Temperatures
Penalty
Summary
The facility failed to ensure proper temperature monitoring and maintenance of personal refrigerators and freezers for two residents. For one resident, a small refrigerator in their room lacked a temperature log, and the resident stored ice cream without expiration dates. The RN Nurse Supervisor confirmed the absence of a temperature log and was unaware of when the refrigerator was placed in the room. The Dietary Staff was expected to check personal refrigerators daily to ensure they were operating between 36F to 46F and that the food remained viable. However, this procedure was not followed, as evidenced by the lack of a temperature log. Another resident's personal refrigerator freezer had a significant ice buildup, and their separate personal freezer also lacked a temperature log. The Dietary Manager stated that dietary aides were responsible for maintaining the temperature log unless a private sitter or personal companion was present, in which case they were responsible. The resident had a personal companion responsible for defrosting the freezer, but the Dietary Manager admitted forgetting to provide a new temperature log. The facility's policy required temperature logs to be kept in front of refrigerators and for refrigerators to be cleaned regularly to maintain a safe and sanitary environment.
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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Nursing homes near Chicago
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Complete Care At Margate Park | 0.2 mi | ★★★★★ | 27 | 0 |
| Admiral At The Lake, The | 0.2 mi | ★★★★★ | 10 | 0 |
| Alden Lakeland Rehab & Hcc | 0.3 mi | ★★★★★ | 17 | 2 |
| All American Vlge Nrsg & Rhb | 0.6 mi | ★★★★★ | 1 | 0 |
| Mado Healthcare - Uptown | 0.6 mi | ★★★★★ | 1 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release July 2026) and official state health department websites.