Below average — CMS composite of the measures below.
Past the typical resurvey interval — a standard survey could occur at any time
Estimate from public CMS data, current as of July 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Aliya Of Crestwood during CMS and state inspections, most recent first.
The facility failed to ensure medications were administered and documented according to professional standards and facility policy. For multiple residents, audit reports showed that numerous scheduled morning medications were documented as given several hours after their scheduled times, while the RN responsible stated that medications were likely given on time but signed out later, contrary to the requirement to document immediately after administration. In a separate case, a newly admitted resident with COPD, anxiety, and other conditions did not receive ordered medications, including anxiolytics and respiratory treatments, during the entire first day after admission, despite the medication list and prescriptions being provided at admission and emergency stock containing some of the ordered drugs. Admission paperwork was delayed in reaching nursing staff, the MAR showed no administration entries for several ordered medications that day, and the facility could not produce a policy for ordering medications for new admissions.
Two residents at risk for falls experienced deficient safety measures when one cognitively intact, bed‑bound resident with spastic quadriplegia fell from a low air loss bed during ADL care after a CNA turned him onto a urine‑soaked, slippery mattress and tucked clean linens without first drying the surface, and another dependent resident with hemiplegia, morbid obesity, and prior documented falls was repeatedly observed in bed without the thick floor mat specified in the care plan, instead having no mat or only a thin mat despite being unable to adjust the bed independently. Additionally, surveyors twice observed unsecured, partially filled oxygen cylinders lying on the floor of a unit storage room while other cylinders were properly racked, and staff, including an LPN and the DON, acknowledged that oxygen tanks are required to be secured in racks to prevent tipping and combustion.
Two residents experienced care issues when one newly admitted resident did not receive multiple ordered medications, including psychotropic and respiratory drugs, from the afternoon of admission until the following morning despite available orders and an emergency medication supply, and another resident’s witnessed fall from bed to the floor, observed by several CNAs and reportedly assessed on the floor by an LPN, was not documented as a fall in the record and did not result in an updated fall care plan, even though the resident later self‑reported the fall and head pain to nursing staff.
A resident with epilepsy was admitted on multiple anti-seizure medications, but the evening doses of three ordered drugs were not administered because two were not available and one, although present in the dispensing system, was not given. The nurse did not document the missed doses on the MAR or notify the NP that the medications were unavailable and not administered, despite facility policy requiring notification and documentation when orders cannot be followed. The next morning, the resident experienced a seizure and was sent to the hospital.
The facility did not provide pharmaceutical services to meet each resident's needs and failed to employ or obtain the services of a licensed pharmacist, resulting in a deficiency.
Multiple residents experienced significant medication errors due to staff failing to administer the correct dose or to provide scheduled medications on time. In one case, a resident was only given part of a prescribed antidepressant dose, while others missed doses of critical medications such as anticoagulants and hypoglycemics. These errors were confirmed through medication records and staff interviews, indicating a failure to follow established medication administration procedures.
Staff failed to follow medication administration procedures, resulting in a medication error rate above 5%. Errors included administering the wrong dose of Escitalopram, giving an enteric-coated Aspirin instead of the prescribed chewable form, and dispensing Calcium Carbonate and Lactobacillus without proper dose verification. Nurses did not consistently check orders or ensure the correct medication and dose before administration.
A resident who was cognitively intact but dependent on staff for toileting and repositioning was left soiled and saturated with urine for extended periods on multiple occasions. Staff confirmed that incontinence care was not provided in a timely manner, with call lights left unanswered and care intervals exceeding facility policy. The resident expressed distress and concern for safety due to these lapses.
Three high-risk residents with significant cognitive and physical impairments experienced multiple falls, including one resulting in a facial fracture and intracranial hemorrhage, due to staff failing to provide adequate supervision, not following care plan interventions such as two-person assistance and proper chair positioning, and not effectively modifying fall prevention strategies after repeated incidents.
A facility failed to provide a written notice and explanation for a room change to a resident's representative, as required by their policy. The resident's sister and POA reported not being informed about the room change, and the facility could not produce documentation of the notice. The policy mandates written notification and an explanation for room transfers.
A facility failed to report an allegation of abuse involving a resident with dementia. A visitor informed an RN that a CNA allegedly slapped the resident on the knee, but the RN did not report this to the DON or Administrator. Consequently, the DON was unaware of the incident until several days later. The facility's policy requires immediate reporting of such allegations, which was not followed, leading to a deficiency.
The facility failed to maintain the roof's integrity, leading to ceiling cracks and water collection in two residents' rooms. Additionally, there was a significant accumulation of dust in ventilatory outlets throughout the facility, with no cleaning schedule in place. The maintenance staff acknowledged the roof issue had persisted for three years, and the medical director highlighted the potential health risks of excessive dust for residents.
The facility failed to follow its policies for food storage, cleaning, and hand hygiene, affecting all residents receiving food. Observations revealed a foul odor in the cooler, unlabeled food items, and improper hand hygiene practices. The Registered Dietitian confirmed the importance of labeling food and maintaining hygiene, which was not adhered to, compromising food safety.
The facility failed to store and label insulin pens according to its pharmacy policy. Unopened insulin pens for two residents were not refrigerated, and an opened pen for another resident lacked an open and expiration date. LPNs acknowledged the oversight, and the DON stressed the importance of proper labeling for drug safety.
A facility failed to notify a resident's family about a newly acquired sacral wound in a timely manner, despite the resident being at high risk for skin breakdown. The wound care nurse noted the resident's decline in condition and the development of moisture-associated skin damage, but documentation of timely family notification was lacking. The facility's policy requires educating the resident's representative about pressure ulcer prevention and treatment.
A facility failed to follow its skin care prevention policy and develop a care plan for a resident at risk of skin breakdown. The resident, who was readmitted from a hospital stay, developed a facility-acquired MASD sacral wound due to fragile skin, loose stools, and moisture in briefs. Despite being dependent on all ADLs and unable to reposition themselves, the resident's care plan did not address the risk for skin integrity alteration or actual skin impairment.
A facility failed to follow its tube feeding policy by not checking a resident's G-tube for residual before administering medications and bolus feeding. An RN was observed administering medications and feeding without checking the G-tube for residual or placement, contrary to the facility's policy and the resident's physician order. Interviews with LPNs and the ADON confirmed the expectation to check for residual before such procedures.
A facility failed to follow its enteral tube medication administration policy and physician orders for a resident with a gastrostomy tube. An RN did not flush the tube with water between medications and omitted a scheduled dose of omeprazole, failing to inform the resident. The resident, with a history of gastric ulcer and esophageal obstruction, later reported stomach discomfort. The medication administration record inaccurately documented the administration of omeprazole.
A resident with multiple health conditions, including osteoarthritis and obesity, fell out of bed due to inadequate assistance during bed mobility. The CNA provided care alone, despite the resident's care plan requiring three-person assistance. This resulted in the resident sustaining a rib fracture, shoulder contusion, and knee sprain.
The facility failed to respond promptly to call lights, affecting four residents. A family member reported a 45-minute wait for assistance, while another resident waited three hours. Observations showed staff passing by an illuminated call light without responding. The facility's policy requires prompt response, which was not followed.
Failure to Timely Administer and Document Medications and to Provide Medications for a New Admission
Penalty
Summary
The deficiency involves the facility’s failure to ensure medications were ordered, administered, and documented in accordance with professional standards and facility policy. For 12 residents, medication administration records (MARs) and Medication Admin Audit Reports dated 4/22/26 showed that multiple scheduled morning medications on 4/08/26 were documented as given several hours after their scheduled times. Examples include medications due at 7:00am, 8:00am, and 9:00am being recorded as administered between late morning and late afternoon, with delays ranging from approximately 1.5 hours to over 8 hours. The medications involved included, among others, Docusate Sodium, Hydroxyzine, Levetiracetam, Furosemide, Loratadine, Gabapentin, Aspirin, calcium supplements, Nabumetone, Polyethylene Glycol, Magnesium Oxide, Eliquis, Memantine, Sucralfate, Amlodipine, Losartan, Carvedilol, Plavix, Tizanidine, Famotidine, Pyridoxine, Thiamine, Dapagliflozin, Protonix, Lexapro, Hydralazine, Ferrous Sulfate, Metformin, Baclofen, multivitamins, Cholecalciferol, Enalapril, Coreg, Lasix, Depakote, Duloxetine, and Centrum. On interview, the RN assigned to these residents for the 7:00am–3:00pm shift on 4/08/26 acknowledged responsibility for administering their medications. The RN stated a belief that the medications had been given on time but admitted to signing them out on the MAR later than when they were actually administered, explaining that it was the first day off orientation and the focus had been on getting all medications passed out on time. The RN also acknowledged that the expectation is to sign off medications immediately after administration. The facility’s Medication Administration policy, dated 2/2026, requires staff to verify the right medication, dose, route, resident, and time, to verify that medications are administered at the proper time, and to document each medication on the MAR as it is prepared and given, including remaining with the resident to ensure the medication is swallowed and documenting reasons if a medication is not given as ordered. A separate deficiency involved a newly admitted resident who did not receive ordered medications on the day of admission. This resident, with a history including COPD, hypokalemia, alcohol abuse with withdrawal, rheumatoid arthritis, hypothyroidism, and other conditions, was admitted alert and oriented and able to communicate needs. The resident and her daughter reported that no medications were received from the time of admission in the afternoon until the following morning, including anxiety medication and breathing treatments, and that the resident was upset and awake all night while the nurse reportedly stated she was working on the medications. Review of the MAR showed that several medications, including Mirtazapine scheduled at 2100, Ativan every 8 hours for anxiety, Ipratropium-albuterol for wheezing, Lomotil for diarrhea, and Albuterol inhaler as needed for wheezing, were not signed out as given on the admission date. Staff interviews and document review showed that the admission paperwork, including the medication list and five prescriptions, was brought in by the resident’s daughter and given to the admissions staff, scanned into the system, but not promptly forwarded to the nursing unit. The Admissions Director stated that the documents were scanned and that there was a delay before they were provided to nursing when requested. The DON stated that for new admissions, the nurse is supposed to send the medication list to the pharmacy after verifying medications with the physician and clarifying the expected time of arrival, and if medications do not arrive on time, the nurse is to obtain medications from the emergency box. The emergency medication list included Ativan, Ipratropium-albuterol, and Albuterol inhaler, which were among the resident’s ordered medications. The facility was unable to provide a policy on ordering medications for new admissions, and attempts by the surveyor to contact the afternoon and night shift nurses assigned to the resident on the admission date were unsuccessful.
Failure to Implement Fall-Prevention Measures and Secure Oxygen Cylinders
Penalty
Summary
The deficiency involves the facility’s failure to maintain an accident‑hazard‑free environment and to provide adequate supervision and individualized fall‑prevention interventions for residents at risk for falls, as well as failure to properly secure oxygen cylinders. One cognitively intact resident with spastic quadriplegia, diabetes, hypertension, and an indwelling urinary catheter was identified as dependent for rolling in bed and at risk for falls, skin complications, and delayed wound healing. During provision of ADL care, a CNA raised the head of the resident’s bed to about 75 degrees and began a bed bath and linen change after discovering the mattress and sheet were wet from a leaking indwelling catheter. The CNA turned the resident onto his left side toward the window and tucked clean linen under him while the low air loss mattress remained wet with urine; the resident then slipped and fell between the bed and the window onto the floor. The CNA later acknowledged that the wet low air loss mattress was slippery and that she should have dried the mattress before turning the resident and tucking linen, and both another CNA and the DON stated it was not expected for a resident to fall during ADL care and that residents should not be rolled on a wet mattress. Another resident with multiple comorbidities including cerebral infarction, hemiplegia, pneumonia, oxygen dependence, kidney disorder, type 2 diabetes, hyperlipidemia, and morbid obesity, and who was on hospice and Enhanced Barrier Precautions, was also affected by deficient fall‑prevention practices. This resident was alert and oriented to person with a low BIMS score, required a Hoyer lift with two‑person assistance, and was unable to raise or lower the bed independently. Observations on multiple occasions showed the resident in bed without the thick floor mat that was care‑planned as a fall‑prevention intervention, despite documentation that the resident had experienced two falls, one in which he was found on the floor after trying to reach the bed remote and reported hitting his head and having bilateral lower extremity pain, and another in which he was again found on the floor on the right side of the bed. Although two thick mattresses were initially observed by the resident’s door and one was reportedly intended for this resident, they were removed, and only a thin floor mat was later observed in the room, contrary to the care plan specifying a mattress. In addition to fall‑related issues, the facility failed to ensure that oxygen cylinders were stored securely in accordance with its own policies and referenced standards. On the C Wing Unit 2 storage room, surveyors twice observed two partially filled oxygen tanks lying unsecured on the floor while seven other tanks were properly secured in racks. A housekeeping aide and an LPN each acknowledged that the unsecured tanks should be in the rack, with the housekeeping aide stating the need to avoid things exploding and the LPN stating the tanks should be in racks so they do not tip over and explode. The DON later confirmed that oxygen tanks should be on a rack so they are secured and protected from combustion, consistent with facility policy requiring oxygen cylinders to be stored in designated areas and protected from mechanical shock and falling objects.
Failure to Provide Timely Admission Medications and to Document Witnessed Fall
Penalty
Summary
The deficiency involves the facility’s failure to ensure that a newly admitted resident received ordered medications upon admission and the failure to document a witnessed fall in another resident’s electronic health record. Resident R156, with a history including COPD, hypokalemia, alcohol abuse with withdrawal, rheumatoid arthritis, hypothyroidism, noninfective gastroenteritis, and chest pain, was admitted on 4/20/2026 between approximately 1:30 PM and 2:00 PM. The after-visit summary and scanned admission documents listed multiple medications, including gabapentin, ipratropium‑albuterol nebulizer, mirtazapine, albuterol inhaler, amlodipine‑benazepril, diphenoxylate‑atropine (Lomotil), levothyroxine, montelukast, pantoprazole, Trelegy Ellipta, nicotine patches, and thiamine. Despite this, the medication administration record showed that on 4/20/2026, mirtazapine, Ativan 1 mg every 8 hours for anxiety, ipratropium‑albuterol nebulizer, Lomotil, and albuterol inhaler were not signed out as given. On 4/21/2026, R156 and her daughter reported that the resident did not receive any medications from the time of admission the previous afternoon until the morning of 4/21/2026. R156 stated she was upset, was awake all night, and did not receive her anxiety medication or breathing treatment, and that the nurse on duty repeatedly told her she was working on the medications. The daughter stated she had handed the hospital medication list to the social worker on arrival and did not understand why medications were not provided on time. LPN V25 reported that R156 arrived around 2:00 PM, that she took initial vital signs and handed the resident off to the afternoon nurse, and that the medication list was not available at that time. V25 stated some medications were in the cart the following morning and that she was unsure why the 6:00 AM medications had not been given, but she administered them within the allowable time window. The Admissions Director (V44) stated that R156 arrived around 2:00 PM with paperwork including a medication list and five prescriptions, and that these documents were scanned into the system at 4:00 PM. V44 reported that the front desk failed to return the paperwork to the person transporting the resident to the unit and that the documents were given to nursing staff when they requested them. The DON (V2) stated that for new admissions, the nurse is supposed to send the medication list to the pharmacy after verifying medications with the physician and clarifying the expected time of arrival, and that if medications do not arrive on time, nurses are to use the emergency box, which contains Ativan, ipratropium‑albuterol, and albuterol. The facility was unable to provide a policy on ordering medications for new admissions when requested. The deficiency also includes the facility’s failure to document a witnessed fall for Resident R8. R8, who has diagnoses including type 2 diabetes mellitus, hypertension, and spastic quadriplegia, reported that on 3/16/2026 a CNA (later identified as V40) was changing him, placed him on his side facing the window, and that he then ended up on the floor, naked. He stated the CNA left him on the floor for about 35 minutes and later returned with other staff (V17 and V41) to pick him up. R8 reported that he informed an LPN (V16) the next day that he had fallen and that she told him he needed to go to the hospital. Multiple CNAs (V17, V40, and V41) later described seeing R8 on the floor between the bed and the window and stated that LPN V25 came into the room, assessed him on the floor, took vital signs, and then assisted with or directed his transfer back to bed. In contrast, LPN V25 stated that CNA V40 told her that R8 was slipping out of bed but that she (V40) was able to put him back in bed and that he did not touch the floor. V25 reported that she did not see CNAs V17 or V41 in the room, did not assess R8 on the floor, and that when she asked R8, he said he did not fall. The Administrator (V1) stated this was the first time he was hearing about the incident and noted that staff were giving different stories. The DON (V2) stated that all falls should be documented so that the physician and family can be notified and the care plan updated, and that documentation should occur immediately after a fall. R8’s records showed a fall entry dated 3/17/2026 documenting that the resident self‑reported to the nurse on duty that he had fallen the night prior, stating he fell from the bed, hit his head, and that his head was hurting. The note indicated that after investigation and an IDT meeting it was determined that no fall occurred because staff had no knowledge of the incident and that R8 was described as extremely confused and unable to get up unassisted. However, per the later statements of CNAs V17, V40, and V41, they all witnessed R8 on the floor and reported that V25 assessed him there. No progress notes were found for a witnessed fall on 3/16/2026, and the care plan, which already identified R8 as at risk for falls and required MD and family notification for any new fall, was not updated with a new fall or new interventions related to this event.
Failure to Administer Ordered Anti-Seizure Medications and Notify Practitioner
Penalty
Summary
The deficiency involves the facility’s failure to follow its Medication Administration Policy by not ensuring timely availability and administration of a resident’s ordered anti-seizure medications and not notifying the practitioner when the medications were not available. A resident with epilepsy was discharged from the hospital with orders for three anti-seizure medications: topiramate 200 mg twice daily, phenytoin (Dilantin) 200 mg twice daily, and oxcarbazepine 1,200 mg twice daily, with the next scheduled doses due in the evening. Record review showed that none of these medications were administered that evening as directed by the hospital discharge medication list. The DON stated that due to a holiday pharmacy delivery cut-off, only phenytoin was available in the facility’s medication dispensing system, and that the nurse should have attempted to obtain medications from the dispensing system and, if not available, notify the physician and family. The DON confirmed that the nurse did not notify the nurse practitioner that two of the three anti-seizure medications were not available and that no anti-seizure medications were given that evening. The nurse practitioner reported being notified only of the resident’s admission and not of the unavailability of the anti-seizure medications or the missed evening doses, and stated he was unaware of the pharmacy’s holiday cut-off. Review of the MAR confirmed that the ordered anti-seizure medications were not administered as scheduled on the evening in question, and there was no progress note documenting notification to the practitioner about the missed doses or unavailable medications. The following morning, a progress note documented that the resident’s concerned party insisted on calling 911 because the resident had a seizure, and later documentation showed the resident was admitted to a local hospital with seizure activity. The facility’s Medication Administration Policy required that if medication is not given as ordered, the reason must be documented on the MAR and the health care provider notified, that staff should obtain medications from contingency sources if not present, and that the physician must be notified in a timely manner if an order cannot be followed, with documentation in the medical record. These policy requirements were not followed in this case.
Failure to Provide Pharmaceutical Services and Licensed Pharmacist
Penalty
Summary
The facility failed to provide pharmaceutical services to meet the needs of each resident and did not employ or obtain the services of a licensed pharmacist. This deficiency was identified during the survey process, indicating that the required pharmaceutical oversight and services were not in place for residents as mandated.
Failure to Prevent Significant Medication Errors
Penalty
Summary
The facility failed to ensure that residents were free from significant medication errors, as evidenced by multiple incidents involving missed or incorrect medication administration. In one instance, a resident with a physician order for Escitalopram 30mg daily was only dispensed a 20mg tablet by an LPN, despite the order specifying the need for both a 20mg and a 10mg tablet. The medication administration record indicated that 30mg was documented as given, but only 20mg tablets were available and dispensed for several days. This discrepancy was confirmed by both the LPN and the medication records. Additionally, several residents did not receive their scheduled morning medications on time, as indicated by the electronic medication administration record showing overdue doses for medications such as Eliquis, Tizanidine, Lamotrigine, Metformin, Baclofen, and Metoprolol Tartrate. Another resident, who was cognitively intact, reported missing medications during a night shift, including Xarelto, which was confirmed by the medication administration record and the Director of Nursing. Facility policy required verification of the right medication, dose, route, resident, and time, but these procedures were not followed, resulting in significant medication errors for multiple residents.
Medication Error Rate Exceeds 5% Due to Failure to Follow Medication Orders and Procedures
Penalty
Summary
The facility failed to maintain a medication error rate below 5%, with 4 errors out of 37 opportunities, resulting in a 10.81% error rate. Staff did not follow policy and procedures for medication administration, including ensuring that medication orders included a prescribed dose and verifying the correct medication, dose, and form before administration. In one instance, an LPN prepared to administer only 20mg of Escitalopram to a resident whose order required a total daily dose of 30mg, as specified in the physician order sheet and EMAR. The nurse confirmed the discrepancy after being questioned by the surveyor. Another LPN dispensed an enteric-coated Aspirin 81mg tablet to a resident whose order specified a chewable form, and the nurse confirmed the difference between the prescribed and dispensed forms after reviewing the EMAR. Additionally, a third nurse prepared to administer a 500mg Calcium Carbonate tablet to a resident whose order was for 600mg with Vitamin D, and also administered a Lactobacillus capsule without a specified dose in the order. The medication administration policy required verification of the right medication, dose, route, resident, and time, and checking orders in case of discrepancies, but these procedures were not followed.
Failure to Provide Timely Incontinence Care for Dependent Resident
Penalty
Summary
A deficiency occurred when a resident who was cognitively intact but dependent on staff for toileting and repositioning was not provided timely incontinence care. The resident was frequently incontinent and required substantial or maximal assistance to roll and reposition in bed. On multiple occasions, the resident reported being left soiled and saturated with urine for extended periods, including one instance of 3.5 hours and another of over two hours. The resident expressed feelings of stress, frustration, and concern for safety due to being left in this condition and having to rely on a single staff member for care instead of the required two-person assist. Certified nursing assistants confirmed that the resident was found soiled and saturated with urine and bed linens on at least two separate occasions, with call lights left unanswered for over an hour. Documentation and staff interviews indicated that the resident was not a heavy wetter, and the amount of urine present suggested a lack of overnight care. Facility policy required incontinence care every two hours and appropriate skin care to prevent breakdown, but these standards were not met for this resident, as evidenced by the resident's own written complaints and staff observations.
Failure to Provide Adequate Supervision and Fall Prevention for High-Risk Residents
Penalty
Summary
The facility failed to ensure that residents identified as high risk for falls were adequately supervised and that fall prevention interventions were properly implemented and modified after incidents. One resident with dementia, muscle wasting, and a history of falls was dependent on staff for all activities of daily living and required two-person assistance with transfers using a mechanical lift. Despite these needs, the resident was left unattended in a reclining chair while staff turned away to retrieve an item, resulting in the resident attempting to get up, falling forward, and sustaining a facial fracture and intracranial hemorrhage. Documentation and staff interviews revealed uncertainty about whether the chair was properly reclined, which was necessary due to the resident's poor trunk control, and that only one staff member was assisting at the time, contrary to care plan interventions requiring two-person assistance. Another resident with central nervous system cancer, muscle wasting, and morbid obesity, also identified as high risk for falls, experienced multiple unwitnessed falls both in her room and in common areas. Despite repeated incidents, interventions primarily consisted of reminders to staff to monitor and redirect the resident, with no significant modification to the care plan or supervision practices. Staff were educated not to leave the resident unattended, but the resident continued to be found on the floor after attempting to self-transfer, indicating that supervision and monitoring interventions were not effectively implemented. A third resident with dementia and generalized muscle weakness also experienced several falls, including unwitnessed incidents and falls from a reclining chair in common areas. The interventions following these falls were limited to reminders for staff to monitor the resident more frequently, but staff could not define what constituted adequate monitoring. The facility's fall prevention policy required evaluation and modification of care plans after falls, but the records and interviews indicated that interventions were not sufficiently individualized or adjusted in response to repeated incidents, and residents continued to be left unsupervised despite known risks.
Failure to Provide Written Notice for Room Change
Penalty
Summary
The facility failed to adhere to its policy regarding room changes by not providing a written notice and explanation for a room change to a resident's representative. The deficiency involved one resident, identified as R2, whose sister and Power of Attorney (POA) reported that the facility did not discuss the room change with her, nor did she receive a copy of the room change notice. Despite requests made to the Director of Nursing, Administrator, and Social Worker, the facility was unable to present documentation of the written notice or explanation for the room change. The facility's policy, dated November 1, 2023, requires that residents and their representatives be notified in writing of room transfers, including an explanation of the move, and be given the opportunity to see the new location and meet the new roommate.
Failure to Report Alleged Abuse
Penalty
Summary
The facility failed to adhere to its abuse prevention policy by not reporting an allegation of abuse involving a resident with dementia. On February 21, 2025, a visitor informed a Registered Nurse (RN) that a Certified Nursing Aide (CNA) allegedly slapped a resident on the knee. Despite this report, the RN did not communicate the allegation to the Director of Nursing (DON) or the Administrator. As a result, the DON was unaware of the incident until February 27, 2025. The facility's abuse prevention policy, dated March 2022, mandates that any incident, allegation, or suspicion of abuse must be reported immediately to the administrator or a designated individual in their absence. This failure to report the allegation promptly constitutes a deficiency in the facility's compliance with its internal reporting requirements.
Facility Fails to Maintain Roof Integrity and Ventilatory Cleanliness
Penalty
Summary
The facility failed to maintain the integrity of its roof, resulting in ceiling cracks and rusty discoloration in two residents' rooms, with water collection buckets placed underneath the cracks. Additionally, there was an abundant collection of black and dark grey powder-like particles on the ceilings, around and in the ventilatory outlets, and on smoke detectors in these rooms. These conditions were observed by the surveyor over two consecutive days, indicating a persistent issue that had not been addressed. The maintenance staff acknowledged the roof leakage and the need for repairs, stating that the issue had persisted for about three years. Furthermore, the facility failed to ensure dust-free ventilatory outlets in all residents' rooms throughout the facility. The housekeeping director admitted that there was no cleaning schedule in place at the time of the survey, although dusting was supposed to be done weekly. The medical director emphasized the importance of a homelike environment for the elderly residents, noting that excessive dust could lead to allergic reactions or exacerbate preexisting respiratory conditions. The facility's housekeeping guidelines were not being followed, as there were no daily cleaning assignments to maintain a clean and orderly environment.
Deficiencies in Food Storage and Hygiene Practices
Penalty
Summary
The facility failed to adhere to its policies and procedures for dietary food storage, cleaning, and hand hygiene practices, affecting all 123 residents receiving food from the facility. Observations in the main kitchen revealed a strong foul odor in the cooler, with two large boxes of meat covered in a red substance, indicating possible spoilage. Several food items, including a black bean burger, boxes of tomatoes, lettuce, cucumbers, dry cereals, and bagels, were found without labeled dates. Additionally, a large unmarked can of food was stored with other canned goods, and sauces from a previous event were not discarded. In the second kitchen, ham sandwiches and milk cartons were improperly labeled, and salad dressings were spilled, creating unsanitary conditions. A bin of clean serving ladles was found with a sticky brown substance, and a dietary aide was observed not performing hand hygiene after handling soiled dishes. The Registered Dietitian confirmed that dietary staff should not transition from handling soiled to clean dishes without performing hand hygiene and emphasized the importance of labeling food with received and used by dates to prevent serving expired foods. The facility's policies on food storage, kitchen operations, and hand washing were not followed, as evidenced by the presence of odors, unlabeled food items, and improper hand hygiene practices. These deficiencies highlight a failure to maintain a clean and sanitary environment in accordance with state and federal guidelines, potentially compromising food safety for the residents.
Improper Storage and Labeling of Insulin Pens
Penalty
Summary
The facility failed to adhere to its pharmacy policy regarding the storage and labeling of insulin, as observed during a survey. Specifically, unopened insulin pens for two residents were not stored in the medication refrigerator as required by the facility's policy. Additionally, these insulin pens were not labeled with an open date, which is necessary to track their usage and expiration. The surveyor noted that the pharmacy's prescription bags clearly indicated that the insulin should be stored in the refrigerator until opened, yet this was not followed. The Licensed Practical Nurse (LPN) on duty was unaware of when the insulin was received and acknowledged the oversight in storage and labeling. Furthermore, an opened insulin pen for another resident was found without an open and expiration date label. The LPN confirmed the absence of these labels and intended to contact the pharmacy for the expiration date. The Director of Nursing (DON) emphasized the importance of labeling insulin pens with both open and expiration dates to ensure drug safety and effectiveness. The facility's pharmacy policy mandates that unopened insulin should be refrigerated and labeled with an open date once used, but these procedures were not followed, leading to the deficiency.
Failure to Notify Family of Resident's Wound Development
Penalty
Summary
The facility failed to adhere to its skin prevention policy by not notifying a resident's family about a newly acquired wound in a timely manner. The resident, who was at high risk for skin breakdown, developed a moisture-associated skin damage (MASD) sacral wound due to factors such as loose stools, moisture in briefs from sweating, and fragile skin. The wound care nurse acknowledged the resident's high risk and noted a decline in the resident's overall medical condition, which included starting dialysis treatments after a hospital readmission. Despite discussing potential skin impairments with the family on an earlier date, the facility did not document timely notification to the family about the wound's development and changes in the treatment plan. The resident's medical records indicate that a skin assessment was conducted in the presence of a family member, and no skin impairments were noted at that time. However, subsequent evaluations revealed moisture-associated skin damage, and treatment was applied as ordered. It was not until a later date that another family member was informed of the wound status and treatment orders. The facility's skin care prevention policy emphasizes educating the resident's representative about pressure ulcer prevention and treatment, yet there was no documentation of timely communication regarding the wound's deterioration and treatment changes.
Failure to Develop Skin Care Plan for At-Risk Resident
Penalty
Summary
The facility failed to adhere to its skin care prevention policy and develop a person-centered care plan for a resident at risk of skin breakdown. The resident, who was readmitted from a hospital stay in November, experienced an overall decline in medical condition and developed a facility-acquired moisture-associated skin damage (MASD) sacral wound. The wound care nurse identified the resident as being at risk due to fragile skin, loose stools, moisture in briefs from sweating, and loose skin. Despite being dependent on all activities of daily living and unable to reposition themselves, the resident's comprehensive care plan did not include a risk for alteration in skin integrity or a care plan for actual skin impairment. The facility's policy required the nursing department to review all new admissions and re-admissions to implement a prevention plan based on the resident's activity level, comorbidities, mental status, and risk assessment, which was not done in this case.
Failure to Check G-Tube Residual Before Medication and Feeding
Penalty
Summary
The facility failed to adhere to its tube feeding policy by not checking a resident's gastrostomy tube (G-tube) for residual before administering medications and bolus feeding. This deficiency was observed when a registered nurse (RN) administered medications and a bolus feeding to a resident without checking the G-tube for residual or placement. The facility's policy, as well as the resident's physician order sheet, required checking for residual before such procedures. Interviews with licensed practical nurses (LPNs) and the assistant director of nursing (ADON) confirmed that the standard practice is to check for residual before administering medications and feedings. The failure to follow these procedures was noted during a survey, affecting one resident out of three reviewed for gastrostomy tubes in a sample of five.
Failure to Follow Enteral Tube Medication Administration Policy
Penalty
Summary
The facility failed to adhere to its enteral tube medication administration policy and physician orders for a resident, leading to a deficiency. On January 22, 2025, a registered nurse (RN) was observed preparing and administering medications for a resident with a gastrostomy tube. The RN crushed the medications and dissolved them in water but did not flush the gastrostomy tube with 5-10ml of water between each medication, as required by the facility's policy. Additionally, the RN did not administer the resident's scheduled omeprazole medication because it was not present in the medication cart and failed to inform the resident of this omission. The resident, who has a medical history including gastric ulcer, esophageal obstruction, and gastrostomy, later complained of stomach discomfort to a licensed practical nurse (LPN). The resident's physician order sheet indicated that omeprazole 20mg was to be administered via G-tube twice daily, with specific instructions to flush the G-tube with 30ml of water before and after medications, and 5ml between each medication. Despite this, the medication administration record inaccurately documented that the omeprazole was administered. The facility's failure to follow its medication administration policy and physician orders resulted in a deficiency.
Failure to Follow Care Plan Leads to Resident Fall
Penalty
Summary
The facility failed to adhere to the plan of care for a resident requiring assistance with bed mobility, resulting in an avoidable accident. The resident, who was diagnosed with generalized osteoarthritis, repeated falls, neuropathy, morbid obesity, and other conditions, was assessed to need three-person assistance for bed mobility. However, on the day of the incident, a Certified Nursing Assistant (CNA) attempted to provide care alone, which led to the resident falling out of bed. The incident occurred when the CNA was changing the resident's bed linens. The resident was positioned on her right side, and as the CNA pushed the linen under her, the resident slid out of bed and fell to the floor. The resident, who was cognitively intact, reported pain and was subsequently diagnosed with a non-displaced left rib fracture, a left shoulder contusion, and a sprained left knee at the hospital. Interviews with facility staff revealed that the CNA did not check the resident's care card, which indicated the need for three-person assistance. The Director of Nursing and other staff members confirmed that the resident required significant assistance with bed mobility, and the failure to provide the appropriate level of assistance was identified as the root cause of the fall.
Delayed Call Light Response in LTC Facility
Penalty
Summary
The facility failed to monitor and respond to its call light system in a timely manner, affecting four residents. A family member of one resident, who was severely cognitively impaired and dependent on assistance for activities of daily living (ADL), reported waiting 45 minutes for staff to respond to a call light. The family member had to seek help at the nurses' station, and the administrator was informed of the delay. The call light system was noted to be visual only, without an audible alert, which may have contributed to the delay in response. Another resident, who was cognitively intact but dependent on ADL care, reported waiting three hours for assistance after pressing the call light. This resident's experience highlights a significant delay in response time, which was corroborated by the resident's account of pressing the call light at 9 AM and not receiving assistance until 12 PM. Additionally, another resident, also cognitively intact and requiring substantial assistance, reported waiting over an hour for help after a CNA turned off the call light and promised to return, but did not do so until the shift change. The surveyor observed a call light illuminated for a resident with mild cognitive impairment and dependent on ADL care, which was not addressed by several staff members passing by. The call light was eventually turned off by a CNA who admitted noticing it five minutes prior but was busy at the time. The facility's policy, which mandates prompt response to call lights, was not adhered to, as evidenced by the documented delays and resident complaints.
What surveyors are citing around you — mapped
All 10 risk areas, ranked with evidence
Repeat citations, what's rising near you, and quality measures — ranked so department heads know exactly where to look first.
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What surveyors actually found near you
We read the 1,703 citations issued within 25 miles in the last 12 months — including the 21 immediate-jeopardy cases — and tell you exactly what happened, in plain English, matched to your record.
Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
Illustrative
A prioritized, do-first checklist
Every risk area becomes concrete audit steps drawn from real citations at facilities like yours — run them this week, before your window opens.
Illustrative
Risk indicators are statistical estimates from public CMS data — not predictions, findings, or compliance advice.
Nursing homes near Crestwood
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Crestwood Terrace | 1 mi | ★★★★★ | 2 | 0 |
| Thryve Of Crestwood | 1.1 mi | ★★★★★ | 2 | 0 |
| Elevate Care Palos Heights | 1.4 mi | ★★★★★ | 3 | 0 |
| Avantara Palos Heights | 3.3 mi | ★★★★★ | 29 | 0 |
| Aperion Care Midlothian | 3.4 mi | ★★★★★ | 3 | 0 |
Every risk area ranked, a do-first checklist, and your local survey patterns
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release July 2026) and official state health department websites.