Aviata At Saint Lucie
Inspection history, citations, penalties and survey trends for this long-term care facility in Fort Pierce, Florida.
- Location
- 611 S 13th St, Fort Pierce, Florida 34950
- CMS Provider Number
- 105257
- Inspections on file
- 29
- Latest survey
- July 29, 2025
- Citations (last 12 mo.)
- 2
Citation history
Health deficiencies cited at Aviata At Saint Lucie during CMS and state inspections, most recent first.
A resident with cancer and significant functional limitations, who required staff assistance for showering and personal hygiene, did not receive scheduled showers as documented in the care plan. Over a 30-day period, there was no evidence in CNA records or shower logs that showers were provided or refused, and the resident reported never receiving a shower since admission. Staff and DON confirmed the absence of required documentation.
A resident in need of pain management did not receive safe and appropriate pain control, as the facility did not adequately address the resident's pain according to their requirements.
The facility failed to implement proper infection control measures for a resident suspected of having C-Diff, did not follow infection control standards during medication administration for three residents, and did not maintain laundry practices to prevent infection spread. A resident with diarrhea was not placed on isolation precautions, and staff were observed handling medications and soiled linens without appropriate barriers or PPE, leading to potential contamination.
A resident, who was cognitively intact, did not receive showers as per their preference and schedule, leading to dissatisfaction. The resident expressed a desire for showers twice a week, but records showed missed showers on scheduled days. Staff documentation inaccurately reflected the care provided, as the resident reported not receiving a bed bath as claimed by a CNA.
The facility failed to notify a resident's family in a timely manner about the end of Medicare Part A coverage. The resident's Medicare Part A skilled services began on 11/25/24, with the last covered day being 12/16/24. The SNF Advanced Beneficiary Notice of Non-Coverage and the Notice of Medicare Non-Coverage were signed by the resident's son on the last day of coverage. The Social Service Director admitted that the family should have been notified at least two days prior and could not find documentation of prior notification.
The facility failed to ensure personal privacy for three residents due to bedroom doors not closing completely, as beds were obstructing the doorways. One resident reported the issue had persisted since admission, and similar problems were observed in the rooms of two other residents. The DON and Executive Director were informed, and it was noted that bed bumpers were causing the obstruction.
The facility failed to ensure accurate MDS assessments, resulting in multiple deficiencies. A resident with hemiplegia had an undocumented contracture, while two residents were inaccurately reported as not using opioids despite prescriptions. Another resident's MDS incorrectly stated a facility death, and a resident was wrongly documented as using anticoagulants. The MDS coordinator acknowledged these errors.
A facility failed to complete a PASARR Level II in a timely manner for a resident with a mental disorder or intellectual disability. The initial Level II submission was closed due to an incomplete signature, and it was not resubmitted with the necessary information, leading to a compliance deficiency.
The facility failed to complete baseline care plans within 48 hours for three residents. One resident's care plan was delayed by eight days, while two others had no care plans located. Staff interviews revealed confusion about the location of these documents, and efforts to find them were unsuccessful.
A resident with limited hand function due to diabetes was not consistently assisted with getting out of bed or having his teeth brushed, despite his requests. The facility failed to provide necessary ADL support, as observed by surveyors, leading to the resident remaining in bed and with unbrushed teeth. Staff inconsistencies and care plan updates only occurred after surveyor intervention.
Two residents in a facility were not adequately encouraged or assisted to participate in activities, despite their care plans indicating preferences for social engagement, music, and religious services. Observations showed the residents spending most of their time in their rooms, with one resident expressing a desire for more engagement and the other wanting to attend activities but not being assisted. The facility's documentation and communication regarding activity participation were insufficient, leading to a deficiency in meeting the residents' needs.
A facility failed to follow physician's orders for several residents, leading to medication administration errors and testing oversight. A resident with hypertension received incorrect doses of Metoprolol and Midodrine, while another with hypothyroidism did not receive the correct dosage of Levothyroxine. A third resident's methocarbamol was not administered at the correct intervals, and a stool sample for C-Diff testing was not collected for another resident.
A resident with a suprapubic urinary catheter did not receive a timely urology appointment as ordered by a physician. Despite observations of cloudy urine, indicating a potential issue, the facility failed to schedule the consult due to a breakdown in communication and process. Staff responsible for making appointments did not have the necessary information and did not take steps to obtain it, resulting in the deficiency.
A facility failed to maintain the nutritional status of a dialysis resident by not ensuring the ordered Nepro supplement was consumed. The resident, at risk for malnutrition, reported not consuming the supplement due to stomach upset and dissatisfaction with the facility's food. The RD was unaware of the issue and had not followed up on the resident's food preferences.
The facility failed to provide appropriate respiratory care for three residents, leading to deficiencies in oxygen therapy management. One resident's nebulizer mask was improperly stored, another used oxygen without a physician's order, and a third received oxygen at a higher rate than prescribed. These actions demonstrate a failure to follow physician orders and ensure proper respiratory care.
A resident with an arterial stasis ulcer and depression was prescribed tramadol for pain management. However, the facility failed to administer the medication as ordered, providing only one tablet instead of the prescribed two, leading to inadequate pain relief. The resident reported significant pain, and the issue was confirmed by a review of the medication monitoring control record.
A facility failed to provide appropriate dialysis care for a resident by not completing required communication forms and not implementing dietitian recommendations in a timely manner. The resident's dialysis communication forms were missing on several dates, and medication adjustments recommended by the dietitian were delayed or not executed.
A facility failed to individualize the care plan for a resident with PTSD, who was cognitively intact and independent in daily activities. The care plan lacked specific details about the resident's trauma, behaviors, or triggers. The resident identified crowds as a trigger, and the Social Service Director acknowledged the care plan was generic and not tailored to the resident's personal experiences.
The facility failed to provide sufficient staffing, resulting in delays in uploading physician progress notes for a resident with diarrhea and scheduling a urology consult for another resident with a suprapubic catheter. The medical records staff was overwhelmed due to increased census and high turnover, while the Medical Transportation Coordinator was unable to schedule the consult due to incomplete information and multiple responsibilities.
The facility failed to document narcotic removal in the MARs for three residents, leading to discrepancies in medication records. A resident had missing entries for Tramadol removal on specific dates, while another resident's records showed missing documentation for Tramadol removal at two different times. Additionally, a third resident's records revealed missing documentation for Lorazepam removal on two consecutive days. These issues were identified during a medication storage review, and the DON was informed of the discrepancies.
A facility failed to monitor side effects and behaviors for a resident on psychotropic medications. The resident, with multiple mental health diagnoses, was not placed back on behavioral monitoring after returning from hospitalizations. Interviews with an LPN and the Regional Nurse Consultant confirmed the lack of documentation and awareness of monitoring procedures.
An LPN administered medications incorrectly to a resident, resulting in a medication error rate of 14.81%. The resident received incorrect dosages of eye drops and docusate sodium, was given hydralazine without meeting the required blood pressure parameters, and did not receive the prescribed Senna tablets due to unavailability on the medication cart.
The facility failed to properly store medications for two residents. An LPN left artificial tears unattended on a medication cart, and another resident had a pill cup with medications left on his bedside table. The resident reported receiving an incorrect dosage of Levothyroxine. These incidents highlight issues with medication security and administration.
The facility failed to maintain complete medical records for several residents, with missing physician progress notes and unscanned documentation. A resident's record was incomplete, with outdated physician notes, while others had missing or unscanned visit documentation. Additionally, a dietitian consult for a resident receiving tube feeding was not documented, despite discussions with a nurse practitioner about fluid adjustments.
The facility failed to maintain portable fire extinguishers according to NFPA 101 standards. During a facility tour, it was observed that several fire extinguishers were installed with the top of the handle above 60 inches from the floor, which does not comply with accessibility and safety standards. The Maintenance Director confirmed these findings.
A facility failed to maintain corridor doors according to NFPA 101 standards, as observed during a tour where the door to room 47 could not close due to rubbing against the floor. This deficiency was confirmed by the Maintenance Director and discussed in an exit conference.
A long-term care facility failed to ensure proper medication administration for several residents, as staff did not document the administration of prescribed medications. This issue affected residents with various medical conditions, including heart disease, diabetes, and neurological disorders, following an evacuation due to a storm.
The facility failed to provide and document necessary care for two residents, including tracheostomy care, wound dressing changes, and PICC line maintenance. One resident with complex medical needs missed multiple treatments, while another had outdated PICC line dressing and missed skin checks. The DON noted that records were initially taken by another facility's staff but later accessed to ensure care.
A resident with multiple medical conditions, including a persistent vegetative state and acute respiratory failure, was found with a significant lack of oral hygiene care. The resident, who required total care, was observed with a copious amount of dry yellowish-brown crusty substance in her mouth and lips. A nurse, newly on shift, was unaware of the care provided to the resident.
A resident with serious medical conditions did not receive proper PICC line care and IV medications as required. The facility's staff failed to change the PICC line dressing weekly and did not document the administration of prescribed IV medications for several doses. The resident's MAR indicated missing doses and unavailable medications, contributing to the deficiency.
A resident with end-stage renal disease did not receive dialysis for seven days due to communication failures between the LTC facility and the dialysis provider. Despite having physician orders, the necessary documentation was not sent, and staff were unaware of the resident's dialysis needs. This resulted in the resident being transferred to a hospital with critically high potassium levels, where they later passed away.
A resident with end-stage renal disease did not receive dialysis for seven days due to communication failures between the facility and the dialysis provider. The resident, who had multiple health conditions, was admitted with specific orders for hemodialysis but was not dialyzed, leading to severe health complications and eventual death. The facility lacked a policy for managing new admissions requiring dialysis, contributing to the oversight.
A resident with end-stage renal disease did not receive dialysis for seven days due to communication failures between the LTC facility and the dialysis provider. Despite having a physician's order for dialysis, the resident's condition deteriorated, leading to an emergency transfer to the hospital, where they were diagnosed with severe hyperkalemia, uremia, and sepsis. The resident passed away shortly after the transfer.
Two residents reported that their preferences for larger food portions were not honored after a change in facility ownership. The facility's policy now requires a medical reason for providing larger portions, as confirmed by the CDM and Dietitian. This change has led to dissatisfaction among residents who previously received larger portions.
A resident reported being served expired chocolate milk on multiple occasions, confirmed by observations of expired milk in the facility's refrigerator. Despite the issue being raised in a Resident Council meeting, the facility failed to implement a plan to prevent recurrence, as confirmed by the Certified Dietary Manager.
A resident with severe cognitive impairment and a BIMS score of 0, identified as at risk for elopement, exited the facility undetected and was found 1.4 miles away by police. The facility's Policies and Procedures required daily checks of the wander monitoring system, but the resident exited through emergency exit doors in a unit under construction that were unlocked or disalarmed. The facility lacked security cameras covering these doors, and staff interviews revealed gaps in monitoring and response. The Assistant Maintenance Director confirmed issues with the wanderguard sensors, as the door could be opened without alarming. The resident was exposed to hazards such as a high-speed 4-lane road during the unsupervised walk.
A resident with severe cognitive impairment exhibited exit-seeking and wandering behaviors, leading to a room change and the implementation of an electronic monitoring device. However, a comprehensive assessment inaccurately documented that the resident did not exhibit wandering behaviors.
Failure to Provide and Document Scheduled Showers for Dependent Resident
Penalty
Summary
A deficiency was identified when the facility failed to provide and document shower services for a resident with cancer who was admitted with functional limitations in both upper and lower extremities. The resident was assessed as cognitively intact and required substantial to maximal assistance with showering, bathing, dressing, and personal hygiene, and was dependent on staff for footwear. According to the resident's care plan, showers were scheduled three times a week during the day shift. However, a review of Certified Nursing Assistant (CNA) task records over a 30-day period revealed no documented evidence that showers were provided on multiple scheduled dates. During interviews, the resident stated he had never received a shower since admission and did not refuse showers when offered, only receiving bed baths. Staff confirmed that showers or refusals should be documented in the shower books, but a review of these records with both a CNA and the Interim DON found no documentation of showers or refusals for the resident. The lack of documentation and the resident's statements indicated that the facility failed to provide the ordered care and services as required.
Failure to Provide Safe and Appropriate Pain Management
Penalty
Summary
A resident who required pain management services did not receive safe and appropriate pain management. The facility failed to ensure that the resident's pain was properly addressed according to their needs.
Infection Control Deficiencies in Resident Care and Laundry Management
Penalty
Summary
The facility failed to implement appropriate transmission-based precautions for a resident suspected of having C-Diff, a contagious intestinal infection. Resident #83, who was cognitively intact and dependent on activities of daily living, was admitted to the facility and later developed diarrhea. Despite being care planned for antibiotic therapy and having a change in condition noted, the resident was not placed on contact or special isolation precautions to prevent the spread of the suspected infection. Additionally, the resident's roommate also experienced diarrhea, further highlighting the need for proper infection control measures. During medication administration observations, several lapses in infection control standards were noted. For Resident #193, an LPN placed a box of eye drops directly on the resident's chair without using a tray or barrier, potentially contaminating the medication. Similarly, for Resident #10, an RN placed a plastic bag containing eye drops on the resident's over-the-bed table without a barrier, and then returned the contaminated bag to the medication cart. Furthermore, for Resident #65, an RN administered a transdermal patch without wearing gloves, contrary to the facility's policy, and handled medication pills directly with her hands before placing them in a medication cup. The facility also failed to maintain laundry practices that prevent the spread of infection. Laundry staff were observed handling overflowing bins of soiled linens without appropriate personal protective equipment, such as gloves, and the bins were not properly covered. Additionally, the laundry area was found to have cleanliness issues, including a dried substance inside a dryer, a stained handwashing sink, and debris around the washing machines. These observations indicate a lack of adherence to infection control policies and procedures in the facility's laundry management.
Failure to Honor Resident's Shower Preferences
Penalty
Summary
The facility failed to honor a resident's right to self-determination by not providing showers as per the resident's schedule and request. Resident #2, who was cognitively intact with a BIMS score of 15, expressed a preference for receiving showers twice a week. However, the facility's records showed that the resident did not receive showers on the scheduled dates of 02/25/25 and 03/01/25, and the last documented shower was on 03/18/25. The care plan indicated that the resident required maximum assistance with bathing due to an ADL self-care performance deficit related to disease process, impaired balance, and weakness. Interviews revealed discrepancies in the documentation and the actual care provided. Resident #2 reported not receiving showers as often as desired and stated that he had communicated his preferences to the staff without any changes being made. Staff B, a CNA, claimed to have provided a bed bath, which she documented as a shower, but the resident contradicted this by stating he had not received a bed bath. This inconsistency highlights a failure in communication and documentation, leading to the resident's dissatisfaction with the care provided.
Failure to Timely Notify Family of Medicare Coverage Ending
Penalty
Summary
The facility failed to notify the family of a resident in a timely manner regarding the end of Medicare Part A coverage. The review of the SNF Beneficiary Protection Notification for the resident showed that Medicare Part A skilled services began on 11/25/24 and the last covered day was 12/16/24, as initiated by the facility. The SNF Advanced Beneficiary Notice of Non-Coverage and the Notice of Medicare Non-Coverage were signed by the resident's son on 12/16/24, which was the last day of covered services. During an interview, the Social Service Director acknowledged that the resident or family should have been notified at least two days before the coverage ended and could not find any documentation indicating that the family was notified before 12/16/24.
Privacy Deficiency Due to Bedroom Door Obstructions
Penalty
Summary
The facility failed to provide personal privacy for three residents due to issues with bedroom doors not closing completely. Observations revealed that the main door to the bedroom of one resident could not close because the bed was protruding into the door space, and the privacy curtain was knotted, preventing privacy during personal care. This resident reported that the door had been in this condition since admission. The Director of Nursing and the Executive Director were informed of the issue, and it was noted that bed bumpers were preventing the bed from being positioned closer to the wall. Similar issues were observed in the rooms of two other residents, where the beds also obstructed the doorways, preventing them from closing. These deficiencies were identified during observations and interviews conducted by surveyors.
Inaccurate MDS Assessments Lead to Multiple Deficiencies
Penalty
Summary
The facility failed to ensure accurate Minimum Data Set (MDS) assessments for several residents, leading to multiple deficiencies. Resident #5, who was admitted with hemiplegia, exhibited a contracture of the left hand, which was not documented in the MDS assessment. Despite observations confirming the contracture, the MDS coordinator acknowledged the lack of documentation. Resident #107 and Resident #64 were both prescribed opioids, yet their MDS assessments inaccurately reflected no opioid use. The MDS coordinator confirmed these inaccuracies upon review. Resident #139 was transferred to a hospital due to respiratory failure, but the MDS assessment incorrectly documented the resident as deceased in the facility. The MDS coordinator and the Regional MDS nurse provided conflicting explanations, with no documentation supporting the facility death status. Additionally, Resident #32's MDS assessment inaccurately indicated anticoagulant use, despite no evidence of such medication in the resident's records. The MDS coordinator acknowledged the error after reviewing the records.
Failure to Timely Complete PASARR Level II
Penalty
Summary
The facility failed to obtain a PASARR Level II in a timely manner for a resident who was admitted with a mental disorder or intellectual disability. The resident was admitted to the facility, and a PASARR Level I screening indicated that a Level II assessment was necessary. Although the Level II was initially submitted, it was closed due to an incomplete signature for the resident. The Regional Social Services Director confirmed that the Level II had not been resubmitted with the missing information, resulting in a deficiency in the facility's compliance with PASARR requirements.
Failure to Complete Baseline Care Plans Within 48 Hours
Penalty
Summary
The facility failed to ensure that baseline care plans were completed within 48 hours of admission for three residents. Resident #32 was admitted to the facility and readmitted from the hospital, but the baseline care plan was not completed until eight days after admission. For Resident #103 and Resident #117, the facility was unable to locate any baseline care plans, indicating that they were not completed as required. Interviews with facility staff revealed confusion and miscommunication regarding the location of the baseline care plans. The Social Service Director and the MDS Coordinator provided conflicting information about where the care plans were stored, with the MDS Coordinator eventually admitting that she misunderstood the question and was unable to locate the care plans for Resident #103 and Resident #117. Despite efforts by the Regional Nurse Consultant to find the missing documents, they were not located, indicating a failure in the facility's process for managing and storing baseline care plans.
Failure to Assist Resident with ADLs and Dental Care
Penalty
Summary
The facility failed to provide necessary assistance with activities of daily living (ADLs) for a resident, specifically in the areas of dental care and mobility. Observations revealed that the resident was consistently left in bed without being offered the opportunity to get up, despite his requests to do so. The resident, who has been in the facility since October 2024, reported that he had only been out of bed twice. Additionally, the resident's teeth were observed to have food caked between them, and he stated that his teeth were not being brushed by the staff, despite his inability to do so himself due to limited hand function caused by diabetes. The resident's care plan indicated that he required substantial assistance for oral hygiene and mobility, yet these needs were not being met. Interviews with staff revealed inconsistencies in the care provided. A CNA admitted to only getting the resident out of bed on specific days and not offering to do so on others. The resident expressed frustration with this arrangement and disagreed with the CNA's claim that she offered to brush his teeth. Furthermore, there was a discrepancy regarding the storage of the resident's wheelchair, with conflicting statements from the CNA and the occupational therapist. The resident's care plan was updated only after the surveyor's intervention, indicating a lack of proactive care management. The resident expressed happiness when finally assisted out of bed and having his teeth brushed, highlighting the deficiency in consistent care provision prior to the surveyor's involvement.
Failure to Facilitate Resident Participation in Activities
Penalty
Summary
The facility failed to encourage and assist two residents, identified as Resident #32 and Resident #243, to participate in activities, as observed and documented by surveyors. Resident #32, who has a history of aortic stenosis, type 2 diabetes, pulmonary disease, heart failure, reflux disease, hydronephrosis, anemia, restless leg syndrome, and kidney disease, was observed multiple times in his bed either playing on his phone or doing nothing. Despite his care plan indicating a preference for activities such as watching television, playing the harmonica, listening to classical music, and attending religious services, the facility did not facilitate his participation in these activities. Interviews revealed that Resident #32 expressed a desire for more engagement, including having a chaplain visit him, but reported that the facility did not assist him in attending activities or provide in-room activities. Resident #243, who has a history of acute myocardial infarction, heart failure, kidney failure, hypotension, anemia, muscle weakness, dysphagia, and atrial flutter, was similarly observed spending most of his time in his room, either eating meals or lying in bed. His care plan highlighted his interest in social activities, music, news, and religious services, yet the facility did not adequately support his participation in these activities. Interviews with Resident #243 indicated that he wanted to attend activities, including church services, but was not assisted in getting out of bed to participate. The Community Life Director and Activities Assistant failed to document or facilitate his involvement in activities, despite his expressed interest. The facility's documentation and communication regarding the residents' activity preferences and participation were inadequate. The Community Life Director admitted to recording activity participation but was unable to retrieve the records, and the Activities Assistant did not actively engage with Resident #243 to encourage his participation in activities. The surveyor's observations and interviews highlighted a lack of proactive measures by the facility to ensure that the residents' activity preferences and needs were met, resulting in a deficiency in providing adequate activity engagement for the residents.
Medication Administration Errors and Testing Oversight
Penalty
Summary
The facility failed to adhere to physician's orders for several residents, leading to medication administration errors. Resident #103, diagnosed with Essential Hypertension, had specific blood pressure parameters for administering Metoprolol and Midodrine. However, the Medication Administration Record (MAR) showed multiple instances where these parameters were not followed, resulting in incorrect administration of the medications. Despite in-service training for nurses, the Director of Nursing acknowledged that the issue persisted. Resident #242, with a diagnosis of Adrenocortical Insufficiency, was prescribed Levothyroxine for Hypothyroid. The resident reported receiving only one pill instead of the prescribed two, and photographic evidence supported this claim. Interviews with staff revealed discrepancies in medication administration, with one nurse admitting to discarding pills without verifying if they were taken. The MAR and blister pack counts confirmed that the resident did not receive the correct dosage on multiple occasions. Resident #66, who was prescribed methocarbamol for muscle spasms, did not receive the medication at the correct intervals. The Medication Administration Audit Report indicated that the medication was administered outside the scheduled 8-hour intervals on several occasions. Additionally, Resident #83, who was supposed to have a stool sample collected for C-Diff testing, did not have the sample collected as ordered. The Director of Nursing confirmed these deficiencies during an interview.
Failure to Schedule Timely Urology Appointment for Resident with Catheter
Penalty
Summary
The facility failed to ensure a timely urology appointment for a resident with a suprapubic urinary catheter. The resident was admitted with an indwelling urinary catheter, and a physician ordered a urology consult on March 4, 2025. However, the record showed no evidence of an upcoming or completed appointment. Observations on March 17 and 18, 2025, revealed very cloudy urine in the resident's catheter drainage tube, indicating a potential issue that required medical attention. Interviews with staff revealed a breakdown in the process for scheduling the urology appointment. Staff M, an RN, explained that the Medical Transportation Coordinator, Staff L, was responsible for making appointments but was unaware of any appointment for the resident. Staff L confirmed she had not made the appointment, citing a lack of information about the reason for the consult. Despite having the order, Staff L did not reach out to obtain the necessary details to proceed with scheduling, resulting in the failure to secure the required medical consultation for the resident.
Failure to Maintain Nutritional Status for Dialysis Resident
Penalty
Summary
The facility failed to maintain the nutritional status of a resident receiving dialysis therapy by not ensuring the ordered nutritional supplement was consumed. The resident, who was cognitively intact and dependent on activities of daily living, was at nutritional risk due to End Stage Renal Disease and a history of significant weight change. The care plan included providing supplements as ordered and having a Registered Dietician (RD) evaluate and make dietary recommendations. However, the resident reported not consuming the Nepro supplement at night due to stomach upset and expressed dissatisfaction with the facility's food, noting that no one had inquired about his food preferences. The RD was unaware that the resident was not consuming the ordered supplements and had not followed up on the resident's food preferences. The dietary progress note indicated the resident was at risk for malnutrition and underweight for age, with a need to encourage additional calories. Despite documentation in the Medication Administration Record of the resident consuming varying amounts of Nepro daily, the resident's refusal and the lack of follow-up on dietary preferences contributed to the deficiency in maintaining the resident's nutritional status.
Deficiencies in Oxygen Therapy Management
Penalty
Summary
The facility failed to provide safe and appropriate respiratory care for three residents, leading to deficiencies in oxygen therapy management. For one resident with a respiratory disorder, the nebulizer mask was improperly stored on personal items without protective covering, contrary to the facility's protocol of storing it in a bag. Despite the Director of Nursing's awareness and the presence of a respiratory therapist, the nebulizer set was not replaced as required. Another resident used oxygen without a physician's order, which was only entered after surveyors noted the deficiency. The Director of Nursing confirmed that oxygen should be used per physician's orders, which was not adhered to in this case. Additionally, a third resident with COPD and other health issues was observed using oxygen at a higher rate than prescribed. The resident's care plan indicated a continuous oxygen flow of 3 liters per minute, but observations showed the concentrator set at 4.5 liters per minute. A nurse acknowledged the discrepancy but attributed it to the resident adjusting the machine, despite no documentation supporting this claim. These actions and inactions demonstrate a failure to follow physician orders and ensure proper respiratory care, as evidenced by the discrepancies in oxygen therapy management for the residents involved.
Inadequate Pain Management for a Resident
Penalty
Summary
The facility failed to ensure proper administration of pain medication for a resident, leading to inadequate pain management. Resident #109, who was admitted with a diagnosis including depression and an arterial stasis ulcer on the left lower leg, was prescribed tramadol for moderate to severe pain. The physician ordered 50 mg tramadol to be administered as two tablets orally every eight hours as needed. However, the resident reported instances where the medication was not provided as prescribed, including receiving only one tablet instead of two, which resulted in inadequate pain relief. On March 17, 2025, Resident #109 expressed concerns about the pain management, reporting a pain level of eight that could escalate to ten when seated in a wheelchair. The resident's left leg was wrapped in kerlix, and the left foot appeared swollen, indicating ongoing pain issues. A review of the medication monitoring control record confirmed that on March 19, 2025, the resident received only one tablet of tramadol instead of the prescribed two. The regional nurse consultant confirmed these findings, highlighting the facility's failure to administer pain medication as ordered.
Failure in Dialysis Care and Communication
Penalty
Summary
The facility failed to ensure proper dialysis care and communication for a resident requiring hemodialysis. The resident, who was cognitively intact and dependent on activities of daily living, had a care plan indicating dialysis on Mondays, Wednesdays, and Fridays. However, the facility did not complete the required dialysis communication forms on several occasions, specifically on 03/03/25, 03/07/25, 03/10/25, 03/17/25, and 03/19/25. This lapse was confirmed by a Registered Nurse who stated that the forms were not kept in the designated narcotic book but in a binder at the nursing station. Additionally, the facility did not timely implement the Hemodialysis Dietitian's recommendations. The dietitian had advised discontinuing Tums and holding Cinacalcet based on lab values from 02/05/25. However, Tums was only discontinued 15 days later, and Cinacalcet was never held, as confirmed by the resident's Medication Administration Record. The Registered Dietitian acknowledged these discrepancies during an interview.
Failure to Individualize Care Plan for Resident with PTSD
Penalty
Summary
The facility failed to ensure that a resident with PTSD was properly assessed and had an individualized care plan. The resident, who was cognitively intact and independent in activities of daily living, was admitted with a diagnosis of PTSD. The care plan for the resident, dated 03/18/24, addressed behaviors related to PTSD and Obsessive Compulsive Disorder but lacked specific details about the resident's trauma, behaviors, or triggers. During an interview, the resident confirmed the PTSD diagnosis, attributing it to an abusive childhood and adult experiences, and identified crowds as a trigger. The Social Service Director acknowledged that the care plan was generic and not tailored to the resident's personal experiences and triggers.
Staffing Shortages Lead to Delays in Medical Record Updates and Consults
Penalty
Summary
The facility failed to ensure sufficient staffing to manage the timely uploading of physician progress notes for a resident with diarrhea and to obtain a urology consult for another resident. Resident #83, who was cognitively intact and dependent on assistance for daily activities, had no physician progress notes uploaded for the year 2025. The medical records staff acknowledged the delay, citing increased census and high staff turnover as reasons for the backlog. The Director of Nursing recognized the need for additional training to assist with the uploading process, as a large stack of notes awaited processing. Resident #60, who had a suprapubic urinary catheter, did not have a timely urology consult appointment scheduled despite a physician's order. Observations revealed cloudy urine in the catheter's drainage tube, indicating a potential issue. The Medical Transportation Coordinator, responsible for scheduling appointments, had not made the appointment due to not receiving the necessary information and being overwhelmed with multiple responsibilities, including central supply duties. This lack of coordination and communication resulted in the failure to secure the necessary medical consultation for the resident.
Failure to Document Narcotic Removal in MARs
Penalty
Summary
The facility failed to ensure proper documentation of narcotic removal in the medication administration records (MARs) for three residents during a medication storage review. Resident #39 had discrepancies in the documentation of Tramadol removal, with missing entries for specific times on March 11 and March 12, 2025. Similarly, Resident #69's records showed missing documentation for Tramadol removal on March 17, 2025, at two different times. Additionally, Resident #71's records revealed missing documentation for Lorazepam removal on March 17 and March 18, 2025. These discrepancies were identified during a review of the medication binder on cart 1, where the medication control records were compared against the March 2025 MARs. The Director of Nursing (DON) was informed of these issues during an interview conducted on March 20, 2025. The lack of documentation for narcotic removal indicates a failure in maintaining accurate medication administration records, which is essential for ensuring the safe and effective management of residents' medications.
Failure to Monitor Psychotropic Medication Side Effects and Behaviors
Penalty
Summary
The facility failed to ensure adequate monitoring of side effects and behaviors for psychotropic medications for a resident diagnosed with Generalized Anxiety, Major Depressive Disorder, Bipolar Disorder, Schizoaffective Disorder, and Diabetes Mellitus. The resident was prescribed multiple medications, including Venlafaxine, Quetiapine, and Divalproex Sodium, for their mental health conditions. However, upon review, it was found that there was no behavioral monitoring documented for the resident after their return from the hospital on two separate occasions. This lack of documentation was confirmed during interviews with facility staff, including an LPN and the Regional Nurse Consultant. The LPN interviewed was unaware of the behavioral monitoring procedures for the resident and could not find any documentation of such monitoring in the system. The Regional Nurse Consultant acknowledged that the resident should have had behavioral monitoring documented, especially since it was previously in place before the resident's hospitalizations. The oversight occurred because the resident was not put back on behavioral monitoring after returning from the hospital, leading to a deficiency in the facility's care practices.
Medication Administration Errors Exceed Acceptable Rate
Penalty
Summary
The medication error rate at the facility was found to be 14.81 percent, significantly exceeding the acceptable threshold of 5 percent. During a medication pass observation, an LPN administered medications to a resident incorrectly. The resident was supposed to receive two eye drops in each eye, one docusate sodium tablet, and hydralazine only if the systolic blood pressure was greater than 160. However, the LPN administered only one eye drop in each eye, two docusate sodium tablets instead of one, and gave hydralazine despite the resident's systolic blood pressure being 156, which did not meet the criteria for administration. Additionally, the resident was supposed to receive two Senna 8.6 mg tablets, which were not administered because the LPN did not have them on the medication cart and had not retrieved them from central supply. The LPN acknowledged the errors upon review of the medication administration record and the physician's orders, admitting to the oversight in administering the incorrect dosages and failing to provide the necessary medication.
Medication Storage Deficiencies Observed
Penalty
Summary
The facility failed to ensure the proper storage of medications for two residents during a medication pass observation. For one resident, an LPN left a box of artificial tears unattended on top of a medication cart while she went into the resident's room to obtain his blood pressure. During this time, another resident was observed self-propelling down the hallway in front of the unattended medication cart, posing a risk of access to the unsecured medication. The LPN later acknowledged leaving the eye drops unsecured. In another instance, a resident with a diagnosis of Adrenocortical Insufficiency was observed with a pill cup containing medications left on his bedside table. The resident reported that a nurse had left the cup there after waking him up to take his thyroid medication, which was supposed to be taken before a meal. The resident noted that he was supposed to receive two Levothyroxine pills but was only given one, along with a Docusate Sodium capsule. The surveyor confirmed the presence of the medications in the pill cup on the bed tray, and photographic evidence was obtained.
Incomplete Medical Records and Undocumented Consults
Penalty
Summary
The facility failed to maintain complete and current medical records for several residents, as evidenced by missing physician progress notes and unscanned documentation. Resident #83's medical record was incomplete, with the last documented physician progress note dating back to November 2024, despite being admitted on an unspecified date. The medical records person admitted to not uploading any physician progress notes for the current year, acknowledging the incompleteness of Resident #83's records. Similarly, Residents #37, #60, #64, and #79 had missing or outdated physician visit documentation, with some records lacking any recent physician visits. The medical records person found unscanned physician visit notes for these residents, confirming that the records were not current. Additionally, the facility failed to document a dietitian consult for Resident #60, who was receiving nutrition and fluids via a feeding tube. The resident's current Minimum Data Set (MDS) assessment indicated the need for increased water flushes due to elevated blood urea nitrogen (BUN) levels, suggesting a potential need for more fluids. However, the Registered Dietitian (RD) did not document the consult or the decision not to increase fluids further, despite discussing it with a nurse practitioner. This lack of documentation contributed to the incomplete medical records for Resident #60.
Improper Installation of Fire Extinguishers
Penalty
Summary
The facility failed to maintain portable fire extinguishers in accordance with NFPA 101 standards. During a facility tour conducted on March 17, 2025, between 11:30 AM and 2:30 PM, it was observed that several fire extinguishers were improperly installed. Specifically, the fire extinguishers located by room 20, room 8, the main lobby, room 30, the Emerald Nurses Station, room 45, and room 25 were all found in cabinets with the top of the handle positioned above 60 inches from the floor. This placement does not comply with the required standards for accessibility and safety. The observations were made in the presence of the Maintenance Director, who confirmed the findings during the tour. These findings were subsequently reviewed with the administrator and the Maintenance Director during an exit conference held on the same day at 3:00 PM. The report does not mention any corrective actions or plans to address the deficiency, focusing solely on the improper installation of the fire extinguishers.
Plan Of Correction
This plan of correction is submitted as required under Federal and State regulations and statutes applicable to long term care providers. This plan of correction does not constitute an admission of liability on the part of the facility, and such liability is hereby specifically denied. The submission of this plan does not constitute agreement by the facility that the surveyors findings or conclusions are accurate, that the findings constitute a deficiency, or that the scope or severity regarding any of these deficiencies cited are correctly applied. 1. The fire extinguishers noted in the fire extinguisher (FE) cabinets by room 20, by room 8, in the main lobby, by room 30, by the Emerald Nurses Station, by room 45, and by room 25 will be remounted to the required height. 2. Additional fire extinguisher locations will be reviewed for placement at the required height. 3. The Executive Director/ designee will educate the Maintenance Director on the importance of NFPA 101 Portable Fire Extinguishers specific to maintaining fire extinguisher placement at the required height and will continue to monitor in accordance with NFPA standards. 4. Any findings will be reported to the monthly QAPI Committee for further review. This plan of correction is submitted as required under Federal and State regulations and statutes applicable to long term care providers. This plan of correction does not constitute an admission of liability on the part of the facility, and such liability is hereby specifically denied. The submission of this plan does not constitute agreement by the facility that the surveyors findings or conclusions are accurate, that the findings constitute a deficiency, or that the scope or severity regarding any of these deficiencies cited are correctly applied. 1. The fire extinguishers noted in the fire extinguisher (FE) cabinets by room 20, by room 8, in the main lobby, by room 30, by the Emerald Nurses Station, by room 45, and by room 25 will be remounted to the required height. 2. Additional fire extinguisher locations will be reviewed for placement at the required height. 3. The Executive Director/ designee will educate the Maintenance Director on the importance of NFPA 101 Portable Fire Extinguishers specific to maintaining fire extinguisher placement at the required height and will continue to monitor in accordance with NFPA standards. 4. Any findings will be reported to the monthly QAPI Committee for further review.
Corridor Door Closure Deficiency
Penalty
Summary
The facility failed to maintain their corridor doors in accordance with NFPA 101 standards. During a facility tour conducted on March 17, 2025, between 11:30 AM and 2:30 PM, it was observed that the patient room corridor door to room 47 would not completely close. This issue was caused by the bottom of the door rubbing against the floor, which prevented the door from closing properly. This deficiency was identified during observations made by the surveyors in the presence of the Maintenance Director. The findings were confirmed through an interview with the Maintenance Director, who was present during the observations. The issue was further discussed and reviewed at an exit conference with the administrator and the Maintenance Director on the same day at 3:00 PM. The deficiency was noted as a failure to comply with the requirements set forth in NFPA 101 (2012 and 2021 editions) and NFPA 80 (2010 and 2019 editions), which specify the standards for corridor doors to resist the passage of smoke and ensure proper closure.
Plan Of Correction
1. The resident room corridor door to room 47 was repaired to properly close. 2. Additional resident room corridor doors will be reviewed for proper closing. 3. The Executive Director/ designee will educate the Maintenance Director on the importance of NFPA 101 Corridor- Doors specific to maintaining resident room corridor doors to properly close and will continue to monitor in accordance with NFPA standards. 4. Any findings will be reported to the monthly QAPI Committee for further review.
Medication Administration Deficiency in LTC Facility
Penalty
Summary
The facility failed to provide evidence that staff adhered to professional standards of quality care, specifically in medication administration, for 8 out of 12 residents reviewed. This deficiency was identified through clinical record reviews and interviews, revealing that staff did not follow physician orders for medication administration. The Director of Nursing acknowledged that after the evacuation of residents from another facility due to a storm, the Medication and Treatment Administration Records were initially taken by the departing staff. However, the records were later accessed and printed to ensure continuity of care. For Resident #8, the Medication Administration Record (MAR) showed multiple instances where medications were not signed as administered, despite the availability of the medications. This included several oral and intravenous medications prescribed for conditions such as BPH, depression, ALS, hypotension, and osteomyelitis. Similar issues were found for Resident #9, who had diagnoses including acute respiratory failure and a persistent vegetative state, with numerous missed doses of medications administered via G-tube and intravenously. Other residents, such as Residents #13, #11, #15, #12, #7, and #14, also experienced missed doses of critical medications for various conditions, including neuropathy, heart disease, diabetes, Parkinson's disease, and glaucoma. The MARs for these residents showed that nurses failed to document the administration of prescribed medications, indicating a systemic issue in medication management and documentation within the facility.
Failure to Provide Prescribed Care and Document Treatments
Penalty
Summary
The facility failed to provide necessary care and services consistent with the prescribed treatment plan for two residents. For one resident, the staff did not perform or document essential treatments such as tracheostomy care, skin integrity checks, wound dressing changes, and catheter care. This resident had complex medical needs, including a tracheostomy, a stage 4 pressure ulcer, and required total care for daily activities. The Treatment Administration Record showed multiple instances where nurses did not initial the completion of these treatments, indicating they were missed. Another resident, who also remained in the facility after a storm, did not receive proper skin checks, PICC line dressing changes, or arm circumference measurements as prescribed. This resident had diagnoses including Amyotrophic Lateral Sclerosis and a stage 4 pressure ulcer. The PICC line dressing was observed to be outdated, further indicating a lapse in care. The Director of Nursing acknowledged that the Medication and Treatment Administration Records were initially taken by another facility's staff, but she later accessed and printed them to ensure care continuity.
Failure to Provide Oral Hygiene Care
Penalty
Summary
The facility staff failed to provide necessary oral hygiene care for a resident who was unable to perform activities of daily living. The resident, who remained in the facility after a storm, had multiple diagnoses including seizures, persistent vegetative state, acute respiratory failure with hypoxia, a Stage 4 pressure ulcer in the sacral region, and essential hypertension. The resident required total care, had a tracheostomy, received tube feeding via a gastrostomy tube, used a wound vac for the sacral wound, and had a Foley catheter. During an observation, the resident was found lying in bed with a copious amount of dry yellowish-brown crusty substance inside her mouth and lips, indicating a lack of necessary mouth care. A registered nurse, who had just taken over the shift, was unaware of the care that had been provided to the resident.
Failure to Maintain PICC Line and Administer IV Medications
Penalty
Summary
The facility failed to ensure the proper care and maintenance of a PICC line for a resident, as evidenced by the staff's failure to change the PICC line dressing for multiple weeks. The facility's policy requires that a sterile dressing change using transparent dressings be performed at least weekly, or if the integrity of the dressing is compromised. An observation revealed that the resident's PICC line dressing was dated 20 days prior, indicating that the dressing had not been changed as required. Interviews with the Regional Consultant Nurse and the Director of Nursing confirmed that the dressing should be changed weekly, but the Treatment Administration Record (TAR) showed that the weekly PICC dressing change was not completed. Additionally, the staff failed to document the weekly monitoring of the PICC line by not placing their initials in the appropriate box. The resident involved had significant medical conditions, including Amyotrophic Lateral Sclerosis, a Stage 4 pressure ulcer, and Osteomyelitis, and was prescribed intravenous medications for treatment. The Medication Administration Record (MAR) indicated that the resident was prescribed DAPTomycin and Ertapenem Sodium Injection for infections, but the nurses failed to document the administration of these medications for several doses. The MAR also noted that the medication was unavailable on certain dates. This lack of documentation and failure to administer prescribed medications contributed to the deficiency identified by the surveyors.
Failure to Provide Timely Dialysis Leads to Resident Harm
Penalty
Summary
The facility failed to protect a newly admitted resident requiring dialysis treatments from neglect, resulting in serious harm and potentially contributing to the resident's death. The resident, who had multiple medical conditions including end-stage renal disease and was dependent on hemodialysis, did not receive dialysis for seven days after admission. This lapse in care led to the resident being transferred to a hospital emergency department with critically high serum potassium levels, a condition that can lead to severe cardiac issues. The deficiency was primarily due to a breakdown in communication between the facility and the dialysis provider. The facility's admissions personnel failed to ensure that the necessary documentation and communication were completed to arrange for the resident's dialysis. Despite having physician orders for dialysis, the resident was not taken for treatment because the dialysis provider did not receive the required information. Interviews with facility staff revealed a lack of awareness and understanding of the process for managing new admissions requiring dialysis, contributing to the oversight. The facility did not have a specific policy for dialysis services or a process for new admissions requiring such services, which further compounded the issue. Staff interviews indicated that there was confusion and a lack of communication regarding the resident's dialysis needs. The resident's condition deteriorated due to the absence of dialysis, leading to a hospital transfer where the resident was diagnosed with severe hyperkalemia and uremia. The resident passed away shortly after being admitted to the hospital.
Removal Plan
- The facility submitted appropriate reporting through the AHCA portal.
- Staff education was initiated for all nursing personnel, therapy staff, dietary staff, housekeeping/laundry staff, and administrative and department heads.
- A Quality Assurance and Performance Improvement (QAPI) meeting was held with the Executive Director, Medical Director, Director of Clinical Services, Plant Operations, Registered Dietician, MDS Coordinator, Business Development Director, Business Office Manager, Activities Director, and Admissions Director to review the data, root cause analysis, and plan for improvement.
- Staff interviews were conducted with the staff involved with the event.
- The facility installed a communication box outside the dialysis room as an additional way to communicate with the nurses in the dialysis unit.
- Nursing and Admission staff were educated on the improved communication process.
- The plan for improvement consisted of education/training for all staff providing care to residents and the Executive Director will complete a random audit of 10% of all residents to ensure no concerns related to abuse/neglect are identified.
- The findings will be reviewed by the QAPI committee until substantial compliance is identified.
- All newly hired staff will receive education in orientation regarding abuse/neglect.
- A full house audit was completed on all residents to determine any concerns for abuse/neglect.
- A certified letter was sent to those who did not attend advising that they could not work at the facility until the education was completed.
- The monthly QAPI meetings were held to discuss and review the corrective action plan.
- Education sign-in sheets were reviewed and verified with random staff interviews.
- All audits were reviewed and have been completed as stated.
- Random resident interviews were conducted and there were no allegations/complaints of abuse or neglect.
- The facility has changed dialysis companies to do in-house dialysis.
- The admission process has changed with the new company. Everything is done electronically through email from the admission personnel at the facility directly to admission personnel at the dialysis company.
- Electronic confirmations are obtained to verify the communication is complete.
- A paper communication is given to the executive director as well as placed in the communication box outside the dialysis door for the dialysis nursing staff.
- The facility CNA staff are now responsible for transporting their residents to and from dialysis to avoid any confusion as to where the residents are.
- All residents have assigned chair times for dialysis, which was reviewed and verified during the survey.
- Audits are being done weekly now and have been in 100% compliance.
- The nursing staff are aware of notifying the dialysis nurses if they have a resident that requires dialysis, and they are not on the list for that day.
- The External Business Development/Interim Admission Coordinator stated the process was to email admissions at the new dialysis company with all clinical info they need for admission. If she doesn't hear back, she reaches out to them again.
- A bright colored form and one goes to dialysis, and one goes to the executive director.
- The box outside the dialysis door is used for every resident so nurses are aware of a new patient.
Failure to Provide Timely Dialysis Services
Penalty
Summary
The facility failed to ensure that a newly admitted resident received timely dialysis services, resulting in the resident being transferred to a higher level of care. The resident, who had multiple medical conditions including chronic kidney disease, end-stage renal disease, and dependence on renal dialysis, was admitted to the facility with specific physician orders for hemodialysis. Despite these orders, the resident did not receive dialysis for seven days, leading to a critically high serum potassium level and other severe health issues. The deficiency was primarily due to a lack of communication and coordination between the facility and the dialysis provider. The facility's Director of Nursing (DON) and admissions personnel failed to ensure that the necessary documentation and communication were completed to arrange dialysis services for the resident. Interviews with staff revealed that there was confusion and a lack of awareness regarding the resident's dialysis needs, and the facility did not have a policy in place for managing new admissions requiring dialysis. As a result of these failures, the resident was sent to the emergency department with severe hyperkalemia and uremia, conditions that required immediate dialysis. The resident's condition was further complicated by sepsis and other infections, and the resident ultimately passed away in the hospital. The facility's lack of a structured process for handling dialysis admissions and ensuring timely communication with the dialysis provider contributed to the resident's deterioration and subsequent death.
Removal Plan
- The facility submitted appropriate reporting through the AHCA portal.
- Staff education was initiated for all nursing personnel, therapy staff, dietary staff, housekeeping/laundry staff, and administrative and department heads.
- A Quality Assurance and Performance Improvement (QAPI) meeting was held with the Executive Director, Medical Director, Director of Clinical Services, Plant Operations, Registered Dietician, MDS Coordinator, Business Development Director, Business Office Manager, Activities Director, and Admissions Director to review the data, root cause analysis, and plan for improvement.
- Staff interviews were conducted with the staff involved with the event.
- The facility installed a communication box outside the dialysis room as an additional way to communicate with the nurses in the dialysis unit.
- Nursing and Admission staff were educated on the improved communication process.
- The plan for improvement consisted of education/training for all staff providing care to residents and the Executive Director will complete a random audit of 10% of all residents twice weekly for 4 weeks, then weekly for 8 weeks to ensure no concerns related to abuse/neglect are identified.
- The findings will be reviewed monthly by the QAPI committee until substantial compliance is identified.
- All newly hired staff will receive education in orientation regarding abuse/neglect.
- A full house audit was completed on all residents to determine any concerns for abuse/neglect.
- A certified letter was sent to those who did not attend advising that they could not work at the facility until the education was completed.
- The monthly QAPI meetings were held to discuss and review the corrective action plan.
- Education sign-in sheets were reviewed and verified with random staff interviews.
- All audits were reviewed and have been completed as stated. There have been no further concerns regarding neglect for newly admitted dialysis residents or current dialysis residents receiving dialysis care.
- Random resident interviews were conducted over the course of the survey, and there were no allegations/complaints of abuse or neglect.
- The facility has changed dialysis companies to do in-house dialysis.
- The admission process has changed with the new company. Everything is done electronically through email from the admission personnel at the facility directly to admission personnel at the dialysis company.
- Electronic confirmations are obtained to verify the communication is complete.
- A paper communication is given to the executive director as well as placed in the communication box outside the dialysis door for the dialysis nursing staff.
- The facility CNA staff are now responsible for transporting their residents to and from dialysis to avoid any confusion as to where the residents are.
- All residents have assigned chair times for dialysis, which was reviewed and verified during the survey.
- Audits are being done weekly now and have been in 100% compliance.
- The nursing staff are aware of notifying the dialysis nurses if they have a resident that requires dialysis, and they are not on the list for that day.
- The process was to email admissions at the new dialysis company with all clinical info they need for admission. If she doesn't hear back by the following morning, she reaches out to them again.
- A bright colored form and one goes to dialysis, and one goes to the executive director.
- The box outside the dialysis door is used for every resident so nurses are aware of a new patient.
Failure to Provide Timely Dialysis Services
Penalty
Summary
The facility failed to ensure that a newly admitted resident, who was dependent on dialysis, received timely dialysis services. The resident, who had multiple complex medical conditions including end-stage renal disease, was admitted with a physician's order for hemodialysis three times a week. Despite this, the resident did not receive dialysis for seven days, leading to an emergency transfer to a higher level of care. The deficiency arose from a breakdown in communication and procedural lapses within the facility. The admissions personnel claimed to have sent the necessary information to the dialysis provider, but the dialysis provider did not receive it until the resident's condition became critical. Interviews with various staff members revealed a lack of awareness and understanding of the process for managing new admissions requiring dialysis, contributing to the oversight. As a result of the facility's failure to communicate and coordinate dialysis services, the resident developed severe hyperkalemia and uremia, necessitating emergency medical intervention. The resident was diagnosed with additional complications, including sepsis and a large stage 3 pressure injury, and ultimately passed away shortly after being transferred to the hospital.
Failure to Honor Resident Food Preferences
Penalty
Summary
The facility failed to honor the food preferences of two residents regarding portion sizes, following a change in ownership. Resident #1 expressed dissatisfaction with the smaller portion sizes provided after the new company took over, stating that the portions were insufficient for his needs. Despite his repeated requests for larger portions, the facility maintained that they could only provide larger or double portions when deemed medically necessary. The Certified Dietary Manager (CDM) confirmed this policy change and stated that the resident's previous preference for larger portions was no longer honored. Similarly, Resident #4 reported that he no longer received his preferred large portions after the change in ownership. The facility's policy now requires a medical reason for providing larger portions, as confirmed by the CDM and the Dietitian. The Dietitian, who was new to the facility, explained that a nutritional assessment must be completed to determine if a resident meets the criteria for medically necessary larger portions. This policy shift has resulted in the facility not accommodating the residents' preferences for larger portion sizes unless there is a documented medical need.
Expired Milk Served to Resident
Penalty
Summary
The facility failed to adhere to professional standards for food service safety by serving and storing milk beyond the manufacturer's expiration date. This deficiency was identified during an observation of the kitchen refrigerator, where a red crate containing over 30 individual chocolate milk cartons with expired dates was found. Additionally, two cartons of expired chocolate milk were noted on a tray with lunch items. The Certified Dietary Manager confirmed that the milk was out of date and acknowledged that the milk was delivered in this condition, indicating a failure to check expiration dates upon delivery and before serving to residents. Resident #5, who has a preference for chocolate milk, reported being served expired milk on multiple occasions and provided photographic evidence of the expired milk cartons and corresponding tray tickets. The issue of expired milk was previously raised during a Resident Council meeting, yet the facility did not develop a plan to prevent recurrence. The Resident Council President was unaware that the problem persisted, despite previous efforts to address it by obtaining fresh milk from the supplier.
Elopement Incident Due to Inadequate Supervision and Malfunctioning Wanderguard System
Penalty
Summary
The facility failed to provide adequate supervision and functioning wanderguard doors for a resident identified as at risk for elopement. Resident #1, admitted with severe cognitive impairment and a BIMS score of 0, was care planned for elopement risk with an electronic monitoring device in place. Despite this, Resident #1 exited the facility undetected, walking 1.4 miles away and being found by the police displaying confusion. The facility's Policies and Procedures required daily checks of the wander monitoring system device, but the resident was able to leave without staff knowledge. An investigation revealed that Resident #1 likely exited through unlocked/disalarmed emergency exit doors in a unit under construction. The facility lacked security cameras covering these doors, hindering the ability to track the resident's movements. Staff interviews indicated gaps in monitoring and response, with the primary nurse unaware of the resident's whereabouts upon starting their shift. The Assistant Maintenance Director confirmed issues with the wanderguard sensors, as the door could be opened without alarming when tested by surveyors and facility staff. The deficiency resulted in Immediate Jeopardy, with the resident exposed to hazards such as a 4-lane road with high-speed limits during their unsupervised walk. The facility's failure to prevent elopement for a resident at high risk highlights systemic issues in supervision, monitoring, and door security. Despite the resident's known elopement risk and the presence of monitoring devices, lapses in staff awareness, door functionality, and surveillance contributed to the incident, posing serious risks to the resident's safety and well-being.
Failure to Accurately Assess Resident for Wandering
Penalty
Summary
The facility failed to accurately assess a resident for wandering behaviors. Resident #1, who was admitted to the facility on an unspecified date, exhibited exit-seeking and wandering behaviors, leading to a room change on 03/18/24. The resident was care planned for elopement risk on 03/19/24, with an intervention of an electronic monitoring device placed on the right ankle. However, a comprehensive assessment dated an unspecified date documented that the resident had severe cognitive impairment and did not exhibit any wandering behaviors, indicating a discrepancy in the resident's assessment.
Latest citations in Florida
Surveyors found that the facility’s only commercial cooking hood was not maintained in accordance with NFPA 101 and NFPA 96 requirements. During a kitchen tour with the Maintenance Director, the hood was observed to be not grease tight due to missing fire-resistant caulk, and the Maintenance Director acknowledged this condition at the time of the survey.
Surveyors found that the facility failed to comply with NFPA 99, NFPA 70, and NFPA 1 requirements for electrical equipment when, during a tour with the Maintenance Director, a power strip in the electrical room was observed being used as a permanent power source instead of a dedicated receptacle. The report states that this improper use of a relocatable power tap could lead to electrical hazards for residents and staff, and notes that extension cords and power strips are not to be used as substitutes for fixed wiring under the cited codes.
Surveyors found that the facility did not have documentation showing completion of the required annual 90‑minute test of emergency lighting. During record review and interview, the Director of Facilities confirmed that records of this annual test, required under NFPA 101 sections 19.2.9.1 and 7.9, were not available. This deficiency was cited as affecting all occupants in the event of a fire or other emergency.
Surveyors found that the facility failed to perform and/or document the required annual Duct Detector Differential testing for the fire alarm system in accordance with NFPA 101, NFPA 70, and NFPA 72. During record review and interviews with the Director of Facilities, no documentation could be produced to show that this annual testing had been completed, and the Director acknowledged the lack of records. This deficiency was cited as potentially affecting all occupants in the event of a fire or other emergency.
Surveyors found that the facility failed to perform and/or document required annual testing and exercising of main and feeder circuit breakers in accordance with NFPA 99 and manufacturer recommendations. During record review, no documentation could be produced to show that the annual breaker exercises had been completed, and the Director of Facilities acknowledged this lack of records. This deficiency relates to the essential electrical system that supports life safety and critical branches during emergencies.
Surveyors observed that an adapter was used to power a refrigerator in the kitchen and a refrigerator in the dining room manager's office was plugged into a power strip. The Director of Facilities confirmed both uses, which did not comply with NFPA 99 and NFPA 70 requirements prohibiting adapters and power strips from being used as substitutes for permanent wiring.
Surveyors found that food service operations failed to meet professional food safety standards in both the main and satellite kitchens. In the main kitchen, a cook’s facial hair was not fully covered, the handwashing sink did not initially provide warm water, wet-nested pans and dirty plate domes were stored for use, ice buckets were stained with mold-like discoloration, and the high-temp dishwasher failed to reach the required sanitizing temperature. In the satellite pantry, the dishwasher did not reach required wash temperatures, vents and cabinets above serving dishes had mold-like buildup and residue, floors were damaged and soiled, the dishwasher chemical cabinet was rusted, the AC filter was heavily soiled, the juice dispenser had debris near clean cups, and tray carts contained dirty sheet trays. During tray line observation, salad items were held above 41°F, and a pureed vegetable listed on the menu extension was not available on the line.
Two residents on physician-ordered modified diets (pureed and mechanical soft with nectar-thick liquids) were given Regular Menus listing items such as fresh fruit, salad greens, and grilled cheese that were not compatible with their diet orders. Both residents selected items from these Regular Menus, but the facility either could not provide the chosen foods due to diet restrictions or substituted different items (e.g., canned peach halves instead of fresh fruit), despite the residents’ expressed preferences. The RD and dietetic technician confirmed that Regular Menus were routinely provided to all residents, including those on mechanically altered diets, leading to menu choices that did not align with ordered diet consistencies.
Surveyors found that the facility did not follow physician-ordered therapeutic diets or provide prescribed Magic Cup nutritional supplements for several cognitively impaired residents. A resident on a pureed diet with honey-thick liquids was served a lunch without the ordered pureed vegetable, and tray line review on another day showed no pureed vegetables available despite the menu specifying them. Multiple residents with orders for Magic Cup supplements had these listed on their meal tickets but were instead served other desserts or received no supplement at all, while documentation on the MAR indicated full consumption. Dietary staff acknowledged responsibility for providing Magic Cups but could not explain why residents in the dining room did not receive them.
A resident with intact cognition and multiple cardiac and pulmonary diagnoses had clearly documented DNR orders, including signed advance directive forms and care plan entries confirming her wish to avoid resuscitation. During a cardiac emergency, a CNA found the resident unresponsive and notified an RN, who initiated a code blue response. Several RNs and LPNs transferred the resident to bed and began CPR without first verifying code status, despite one LPN asking and then leaving the room to check the record. Staff interviews and video review showed that chest compressions and use of a bag-valve mask continued for about 12 minutes until EMS arrived, even after staff learned the resident was DNR, and the physician confirmed the resident was already listed as DNR in the system, leading to an Immediate Jeopardy finding for failure to honor advance directives.
Commercial Cooking Hood Not Maintained Grease Tight per NFPA Standards
Penalty
Summary
Surveyors identified a deficiency involving the facility’s commercial cooking facilities. During a tour of the kitchen between 1:00 p.m. and 3:00 p.m. with the Maintenance Director, surveyors observed that the one commercial cooking hood in use was not grease tight. Specifically, the hood was missing required fire-resistant caulk, which is necessary for maintaining a grease-tight seal in accordance with NFPA 96 and NFPA 101 standards. The Maintenance Director acknowledged these findings at the time of observation. The deficiency was cited under NFPA 101 and NFPA 96 requirements for commercial cooking operations, which mandate that cooking equipment and associated hoods be protected and maintained in compliance with these fire and life safety codes.
Plan Of Correction
Preparation and/or execution of this plan does not constitute admission or agreement by the provider of the truth of the facts alleged or conclusions set forth on the statement of deficiencies. This plan of correction is prepared and/or executed solely because required. What corrective action(s) will be accomplished for those residents found to have been affected by the deficient practice? No residents were affected by this deficient practice. How you will identify other residents having potential to be affected by the same practice and what corrective actions will be taken; Commercial cooking hood system inspected; no additional deficient areas were identified. What measures will be put into place or what systematic changes will you make to ensure that the practice does not recur:Maintenance staff and Dietary staff education on proper use and reporting of issues related to cooking hood system.Verification of scheduled inspections and cleaning of cooking hood system by licensed vendor.How the corrective action(s) will be monitored to ensure the practice will not recur, i.e., what quality assurance program will be put in place:The maintenance director/designee will complete weekly audits of cooking hood system for 4 weeks, then monthly for 2 months to ensure compliance. The findings will be reported to the Quality Assurance Performance Improvement Committee for ongoing compliance. Preparation and/or execution of this plan does not constitute admission or agreement by the provider of the truth of the facts alleged or conclusions set forth on the statement of deficiencies. This plan of correction is prepared and/or executed solely because required. What corrective action(s) will be accomplished for those residents found to have been affected by the deficient practice? No residents were affected by this deficient practice. How you will identify other residents having potential to be affected by the same practice and what corrective actions will be taken; Commercial cooking hood system inspected; no additional deficient areas were identified. What measures will be put into place or what systematic changes will you make to ensure that the practice does not recur; Maintenance staff and Dietary staff education on proper use and reporting of issues related to cooking hood system. Verification of scheduled inspections and cleaning of cooking hood system by licensed vendor. How the corrective action(s) will be monitored to ensure the practice will not recur, i.e., what quality assurance program will be put in place; The maintenance director/designee will complete weekly audits of cooking hood system for 4 weeks, then monthly for 2 months to ensure compliance. The findings will be reported to the Quality Assurance Performance Improvement Committee for ongoing compliance.
Improper Use of Power Strip as Permanent Power Source in Electrical Room
Penalty
Summary
Surveyors identified a deficiency related to improper use of relocatable power taps (RPTs) and power strips in violation of NFPA 99, NFPA 70, and NFPA 1 requirements. During a facility tour conducted between 10:00 a.m. and 12:00 p.m. with the Maintenance Director, surveyors observed one power strip in the electrical room being used as a source of permanent power instead of being connected to a dedicated receptacle. The report notes that this use did not comply with standards that require extension cords and power strips not be used as a substitute for fixed wiring and that they be used only under specified conditions. The deficiency specifically concerns the facility’s failure to ensure that RPTs are maintained and used in accordance with NFPA 99 (2012 Edition) sections 10.2.3.6 and 10.2.4, and NFPA 70 (2011 and 2020 Editions) provisions governing flexible cords and temporary wiring, as well as NFPA 1 (2021 Edition) sections 11.1.2.2, 11.1.4.1, and 1.4.1. The report states that this condition could lead to electric hazards for residents and staff. No individual resident cases, medical histories, or specific clinical conditions are described in connection with this deficiency.
Plan Of Correction
What corrective action(s) will be accomplished for those residents found to have been affected by the deficient practice? No residents were affected by this deficient practice. How you will identify other residents having potential to be affected by the same practice and what corrective actions will be taken; Facility wide audit of electrical rooms was conducted to identify improper use of power strips. No additional concerns were identified. What measures will be put into place or what systematic changes you will make to ensure that the practice does not recur; The facility completed education reinforcing compliance with electrical safety requirements in accordance with National Fire Protection Association. How the corrective action(s) will be monitored to ensure the practice will not recur, i.e., what quality assurance program will be put in place: The maintenance director/designee will complete random electrical safety audits 2 times per week for 4 weeks, then monthly to ensure compliance with electrical safety standards. The findings will be reported to the Quality Assurance Performance Improvement Committee for ongoing compliance. What corrective action(s) will be accomplished for those residents found to have been affected by the deficient practice? No residents were affected by this deficient practice. How you will identify other residents having potential to be affected by the same practice and what corrective actions will be taken; Facility wide audit of electrical rooms was conducted to identify improper use of power strips. No additional concerns were identified. What measures will be put into place or what systematic changes you will make to ensure that the practice does not recur; The facility completed education reinforcing compliance with electrical safety requirements in accordance with National Fire Protection Association. How the corrective action(s) will be monitored to ensure the practice will not recur, i.e., what quality assurance program will be put in place; The maintenance director/designee will complete random electrical safety audits 2 times per week for 4 weeks, then monthly to ensure compliance with electrical safety standards. The findings will be reported to the Quality Assurance Performance Improvement Committee for ongoing compliance.
Failure to Document Required Annual 90‑Minute Emergency Lighting Test
Penalty
Summary
Surveyors identified a deficiency related to emergency lighting when, during record review and staff interview between 11:30 AM and 3:00 PM with the Director of Facilities, the facility was unable to provide documentation that the required annual 90‑minute testing of emergency lighting had been performed. The Director of Facilities acknowledged that there was no documentation available to show completion of this annual 90‑minute emergency lighting test, as required by NFPA 101 (2012 and 2021 editions), sections 19.2.9.1 and 7.9. This failure to document the annual emergency lighting test was cited as a noncompliance that could affect all occupants of the facility in the event of a fire or other emergency. No specific residents, medical histories, or clinical conditions were mentioned in the report; the deficiency pertains to facility-wide life safety systems and their required testing and documentation.
Plan Of Correction
Emergency Lighting CFR(s): NFPA 101 Preparation and/or execution of this plan does not constitute admission or agreement by the provider that a deficiency exists. This response is also not to be construed as an admission of fault by the facility, its employees, agents or other individuals who draft or may be discussed in this response and plan of correction. This plan of correction is submitted as the facility's credible allegation of compliance and Soley because it is required Emergency Lighting K0291 The facility immediately conducted a comprehensive inspection of all emergency lighting systems. On The Director of Facilities performed the required 90-minute annual testing of all emergency lighting units. Documentation of testing has been completed and is maintained on-site. 2. All areas of the facility were considered at risk due to lack of documented annual testing. A full facility-wide audit of all emergency lighting units was completed on by the Director of Facilities to ensure compliance. 3. The facility implemented a preventative maintenance schedule to ensure annual 90-minute emergency lighting testing is completed in accordance with NFPA 101 (2012), Section 7.9. A log tracking system has been developed to document all required testing. The Director of Facilities/designee will receive re-education on Life Safety Code requirements and documentation standards. 4. The Director of Facilities will review fire alarm testing records quarterly for 12 months, will present the findings for 12 months at Quality Assurance Performance Improvement (QAPI) meetings to confirm inspections have taken place. During and at the conclusion of the twelve months, the QAPI committee will re-evaluate and initiate necessary action or extend the review period. The Administrator is responsible for confirming implementation and ongoing compliance with the components of the Plan of Correction, and resolving variances that may occur. The Administrator is responsible for confirming the status of this Plan of Correction is reviewed and discussed at QAPI meetings and action initiated if required. Emergency Lighting CFR(s): NFPA 101 Preparation and/or execution of this plan does not constitute admission or agreement by the provider that a deficiency exists. This response is also not to be construed as an admission of fault by the facility, its employees, agents or other individuals who draft or may be discussed in this response and plan of correction. This plan of correction is submitted as the facility's credible allegation of compliance and Soley because it is required Emergency Lighting K0291 The facility immediately conducted a comprehensive inspection of all emergency lighting systems. On The Director of Facilities performed the required 90-minute annual testing of all emergency lighting units. Documentation of testing has been completed and is maintained on-site. 2. All areas of the facility were considered at risk due to lack of documented annual testing. A full facility-wide audit of all emergency lighting units was completed on by the Director of Facilities to ensure compliance. 3. The facility implemented a preventative maintenance schedule to ensure annual 90-minute emergency lighting testing is completed in accordance with NFPA 101 (2012), Section 7.9. A log tracking system has been developed to document all required testing. The Director of Facilities/designee will receive re-education on Life Safety Code requirements and documentation standards. 4. The Director of Facilities will review fire alarm testing records quarterly for 12 months, will present the findings for 12 months at Quality Assurance Performance Improvement (QAPI) meetings to confirm inspections have taken place. During and at the conclusion of the twelve months, the QAPI committee will re-evaluate and initiate necessary action or extend the review period. The Administrator is responsible for confirming implementation and ongoing compliance with the components of the Plan of Correction, and resolving variances that may occur. The Administrator is responsible for confirming the status of this Plan of Correction is reviewed and discussed at QAPI meetings and action initiated if required.
Failure to Perform and Document Annual Duct Detector Differential Testing
Penalty
Summary
Surveyors identified a deficiency related to the facility’s fire alarm system testing and maintenance, specifically the required annual Duct Detector Differential testing. During record review conducted between 11:30 AM and 3:00 PM, surveyors requested documentation demonstrating that this annual testing had been completed in accordance with NFPA 101 (2012 and 2021 editions), NFPA 70, and NFPA 72. The facility was unable to produce records showing that the Duct Detector Differential testing had been performed as required. In an interview conducted during the same time frame, the Director of Facilities acknowledged that the facility failed to provide documentation of the annual Duct Detector Differential testing. The deficiency was cited under NFPA 101 2012 (19.2.9.1, 7.9) and NFPA 101 2021 (19.2.9.1, 7.9), indicating noncompliance with the standards that require fire alarm detection systems, including duct detectors, to be tested and maintained annually. The report notes that this deficiency could affect all occupants of the facility in the event of a fire or other emergency.
Plan Of Correction
Fire Alarm System - Testing and Maintenance CFR(s): NFPA 101 Preparation and/or execution of this plan does not constitute admission or agreement by the provider that a deficiency exists. This response is also not to be construed as an admission of fault by the facility, its employees, agents or other individuals who draft or may be discussed in this response and plan of correction. This plan of correction is submitted as the facility's credible allegation of compliance and Soley because it is required Fire Alarm System - Testing and Maintenance K0345 1. On The facility a certified fire alarm vendor to perform annual duct detector differential testing. All required testing has now been completed and documented. 2. All residents and staff were considered at risk due to lack of documented testing. A facility-wide review of all fire alarm components was conducted on 3. The facility established a service agreement to ensure all fire alarm testing (including duct detectors) is completed annually per NFPA 72 and NFPA 101 requirements. A compliance calendar has been implemented with alerts for required inspections and testing. The Director of Facilities/designee has been re-educated on required testing intervals and documentation. 4. The Director of Facilities or designee will audit for 3 months all documentation for the annual testing and inspection of the duct detector pressure differential test. The Director of Facilities will present the findings of site inspections for 3 months at Quality Assurance Performance Improvement (QAPI) meetings to confirm inspections have taken place. During and at the conclusion of the three months, the QAPI committee will re-evaluate and initiate necessary action or extend the review period. The Administrator is responsible for confirming implementation and ongoing compliance with the components of the Plan of Correction, and resolving variances that may occur. The Administrator is responsible for confirming the status of this Plan of Correction is reviewed and discussed at QAPI meetings and action initiated if required Fire Alarm System - Testing and Maintenance CFR(s): NFPA 101 Preparation and/or execution of this plan does not constitute admission or agreement by the provider that a deficiency exists. This response is also not to be construed as an admission of fault by the facility, its employees, agents or other individuals who draft or may be discussed in this response and plan of correction. This plan of correction is submitted as the facility's credible allegation of compliance and Soley because it is required Fire Alarm System - Testing and Maintenance K0345 1. On The facility a certified fire alarm vendor to perform annual duct detector differential testing. All required testing has now been completed and documented. 2. All residents and staff were considered at risk due to lack of documented testing. A facility-wide review of all fire alarm components was conducted on. 3. The facility established a service agreement to ensure all fire alarm testing (including duct detectors) is completed annually per NFPA 72 and NFPA 101 requirements. A compliance calendar has been implemented with alerts for required inspections and testing. The Director of Facilities/designee has been re-educated on required testing intervals and documentation. 4. The Director of Facilities or designee will audit for 3 months all documentation for the annual testing and inspection of the duct detector pressure differential test. The Director of Facilities will present the findings of site inspections for 3 months at Quality Assurance Performance Improvement (QAPI) meetings to confirm inspections have taken place. During and at the conclusion of the three months, the QAPI committee will re-evaluate and initiate necessary action or extend the review period. The Administrator is responsible for confirming implementation and ongoing compliance with the components of the Plan of Correction. The Administrator is responsible for confirming the status of this Plan of Correction is reviewed and discussed at QAPI meetings and action initiated if required
Failure to Perform and Document Annual Main and Feeder Breaker Testing
Penalty
Summary
The deficiency involves the facility’s failure to perform and document required annual maintenance and testing of the main and feeder circuit breakers in accordance with NFPA 99 and manufacturer recommendations. During a record review conducted between 11:30 AM and 3:00 PM, surveyors requested documentation of the annual main and feeder breaker exercise. The facility was unable to provide records demonstrating that this testing and exercising had been completed as required. In interviews conducted during the same time frame, the Director of Facilities acknowledged that the facility did not have documentation showing that the annual main and feeder breaker exercise was performed according to manufacturer recommendations. The report notes that this failure to comply with NFPA 99 (2012 and 2021 editions, Sections 6.4.4 and 6.5.4) could affect all occupants of the facility in the event of a fire or other emergency, and that written records of maintenance and testing are required to be maintained and readily available.
Plan Of Correction
Electrical Systems - Essential Electric System CFR(s): NFPA 101 Preparation and/or execution of this plan does not constitute admission or agreement by the provider that a deficiency exists. This response is also not to be construed as an admission of fault by the facility, its employees, agents or other individuals who draft or may be discussed in this response and plan of correction. This plan of correction is submitted as the facility's credible allegation of compliance and Soley because it is required Electrical Systems - Essential Electric System Maintenance and Testing K0918 1. On A licensed electrical contractor performed the annual main and feeder breaker testing/exercising in accordance with manufacturer recommendations. Documentation has been completed and is maintained on-site. 2. All residents were considered at risk due to lack of documented testing. A full review of the essential electrical system was conducted on 3. A preventative maintenance program has been implemented to ensure that annual breaker testing is completed per NFPA 99 (2012). The facility has incorporated electrical system testing into its environmental compliance tracking system. The Director of Facilities/designee received re-education on NFPA requirements. 4. The Director of Facilities will audit electrical system maintenance logs quarterly for 12 months. Inspections have taken place. During and at the conclusion of the three months, the QAPI committee will re-evaluate and initiate necessary action or extend the review period. The Administrator is responsible for confirming implementation and ongoing compliance with the components of the Plan of Correction, and resolving variances that may occur. The Administrator is responsible for confirming the status of this Plan of Correction is reviewed and discussed at QAPI meetings and action initiated if required. Electrical Systems - Essential Electric System CFR(s): NFPA 101 Preparation and/or execution of this plan does not constitute admission or agreement by the provider that a deficiency exists. This response is also not to be construed as an admission of fault by the facility, its employees, agents or other individuals who draft or may be discussed in this response and plan of correction. This plan of correction is submitted as the facility's credible allegation of compliance and Soley because it is required Electrical Systems - Essential Electric System Maintenance and Testing K0918 1. On A licensed electrical contractor performed the annual main and feeder breaker testing/exercising in accordance with manufacturer recommendations. Documentation has been completed and is maintained on-site. 2. All residents were considered at risk due to lack of documented testing. A full review of the essential electrical system was conducted on . 3. A preventative maintenance program has been implemented to ensure that annual breaker testing is completed per NFPA 99 (2012). The facility has incorporated electrical system testing into its environmental compliance tracking system. The Director of Facilities/designee received re-education on NFPA requirements. 4. The Director of Facilities will audit electrical system maintenance logs quarterly for 12 months. Inspections have taken place. During and at the conclusion of the three months, the QAPI committee will re-evaluate and initiate necessary action or extend the review period. The Administrator is responsible for confirming implementation and ongoing compliance with the components of the Plan of Correction, , and resolving variances that may occur. The Administrator is responsible for confirming the status of this Plan of Correction is reviewed and discussed at QAPI meetings and action initiated if required.
Improper Use of Adapters and Power Strips for Refrigerators
Penalty
Summary
The deficiency involves improper use of electrical adapters and power strips as substitutes for permanent wiring, in violation of NFPA 99 and NFPA 70 requirements. During an observation with the Director of Facilities, surveyors found that an adapter was being used to power a refrigerator in the kitchen. The Director of Facilities acknowledged that an adapter was in use for this refrigerator, contrary to the standards that prohibit adapters from being used in place of fixed wiring. In a separate observation with the Director of Facilities, surveyors identified that a refrigerator in the dining room manager's office was plugged into a power strip. The Director of Facilities acknowledged that a power strip was being used for this refrigerator. These findings showed that the facility was not complying with NFPA 99 provisions that require power strips and adapters not be used as substitutes for permanent wiring for such equipment.
Plan Of Correction
Formatted text (without <text> tags or quotes): Electrical Equipment - Power and Extension Preparation and/or execution of this plan does not constitute admission or agreement by the provider that a deficiency exists. This response is also not to be construed as an admission of fault by the facility, its employees, agents or other individuals who draft or may be discussed in this response and plan of correction. This plan of correction is submitted as the facility's credible allegation of compliance and Soley because it is required Electrical Equipment - Power and Extension K0920 1. On The adapter in the kitchen refrigerator and the power strip in the dining room manager's office were immediately removed. All equipment was plugged directly into approved wall outlets. 2. On A facility-wide inspection was conducted by The Director of Facilities to identify improper use of power strips and adapters. Any non-compliant items were removed immediately. 3. On Staff were educated on proper electrical safety practices, including prohibited use of extension and adapters. Routine environmental rounds now include electrical safety checks. 4. The Director of Facilities/designee will conduct monthly environmental rounds for 3 months, then quarterly thereafter. Quality Assurance Performance Improvement (QAPI) meetings to confirm inspections have taken place. During and at the conclusion of the three months, the QAPI committee will re-evaluate and initiate necessary action or extend the review period. The Administrator is responsible for confirming implementation and ongoing compliance with the components of the Plan of Correction, and resolving variances that Continued from page occur. The Administrator is responsible for confirming the status of this Plan of Correction is reviewed and discussed at QAPI meetings and action initiated if required. Electrical Equipment - Power and Extension CFR(s): NFPA 101 Preparation and/or execution of this plan does not constitute admission or agreement by the provider that a deficiency exists. This response is also not to be construed as an admission of fault by the facility, its employees, agents or other individuals who draft or may be discussed in this response and plan of correction. This plan of correction is submitted as the facility's credible allegation of compliance and Soley because it is required Electrical Equipment - Power and Extension K0920 1. On The adapter in the kitchen refrigerator and the power strip in the dining room manager's office were immediately removed. All equipment was plugged directly into approved wall outlets. 2. On A facility-wide inspection was conducted by The Director of Facilities to identify improper use of power strips and adapters. Any non-compliant items were removed immediately. 3. On Staff were educated on proper electrical safety practices, including prohibited use of extension and adapters. Routine environmental rounds now include electrical safety checks. 4. The Director of Facilities/designee will conduct monthly environmental rounds for 3 months, then quarterly thereafter. Quality Assurance Performance Improvement (QAPI) meetings to confirm inspections have taken place. During and at the conclusion of the three months, the QAPI committee will re-evaluate and initiate necessary action or extend the review period. The Administrator is responsible for confirming implementation and ongoing compliance with the components of the Plan of Correction, and resolving variances that may occur. The Administrator is responsible for confirming the status of this Plan of Correction is reviewed and discussed at QAPI meetings and action initiated if required.
Food Safety and Sanitation Deficiencies in Main and Satellite Kitchens
Penalty
Summary
Surveyors identified multiple failures to store, prepare, distribute, and serve food in accordance with professional standards for food service safety in both the main kitchen and a satellite pantry kitchen. In the main kitchen, a cook’s beard cover did not fully cover all facial hair, and the handwashing sink initially did not provide warm water until the Executive Director manually adjusted a valve under the sink. In the pot washing area, full-sized steam table pans were stacked while still wet, and more than five plate domes with stuck-on food particles were found piled in the tray line area ready for use, indicating they had not been properly washed. Two large ice buckets were stained with black and grey mold-like discoloration and white wear marks. The high-temperature dishwashing machine in the main kitchen was run three times but failed to reach the required 180°F rinse temperature, only reaching 172°F, meaning dishes were not properly sanitized. In the second-floor satellite pantry kitchen, the high-temperature dishwashing machine was also run three times and failed to meet required wash temperatures, reaching only 139°F instead of the required 150–165°F, so dishes were not properly cleaned and sanitized. Additional sanitation and maintenance issues were observed, including a vent above serving dishes with a mold-like accumulation, broken and soiled cabinets above serving dishes with residue on the handles, and pantry floors with cracked, broken, and missing tiles with debris or residue buildup. The dishwasher chemical cabinet lock was rust-laden, the AC filter was covered with dark grey soot and dust, the juice dispenser with clean cups nearby had debris on top, and tray delivery carts contained large sheet trays with residue and stuck-on food debris. During a tray line observation, chopped tomatoes and sliced avocados on the salad line were held at 44°F and 45°F respectively, above the required 41°F or less, and the menu extension listed pureed peas for a pureed diet, but no pureed vegetable was present on the line.
Plan Of Correction
Food Procurement, Store/Prepare/Serve-Sanitary CFR(s): 483.60(i)(1)(2) §483.60(i) Food safety requirements. Preparation and/or execution of this plan does not constitute admission or agreement by the provider that a deficiency exists. This response is also not to be construed as an admission of fault by the facility, its employees, agents or other individuals who draft or may be discussed in this response and plan of correction. This plan of correction is submitted as the facility's credible allegation of compliance and Soley because it is required F0812 1. All identified sanitation issues were corrected on Hot water valve was fixed immediately by maintenance team Steam table pan wet nesting was corrected The 5 plate domes that were dirty were taken to the dishwasher to be washed Stained ice buckets were replaced with new ones Dishwashing machine not reaching temperature for rinse cycle was fixed by Eco lab the same day Team member was provided education and in-service on proper use of beard guard. Corrected on [R] 2.Identified issues from satellite Kitchen were corrected on [R] Dishwashing machine not reaching temperature for rinse cycle was fixed by Eco lab the same day The vent located above the serving dishes was cleaned by maintenance team The cabinets were cleaned immediately The floors of the pantry area were observed with broken, cracked, missing tiles, with buildup residue and debris. Maintenance director made aware in the process of getting replaced. The locking mechanism of the dishwasher chemical cabinet is rust laden. Laden removed and in the process of being replaced. The AC filter was cleaned by maintenance team Th juice dispenser was cleaned by dietary aide The large delivery trays with residue and food debris were discarded 3. Issues identified during Tray line observation were corrected: The chopped tomatoes and sliced avocados were discarded Pureed vegetable was added to the line. Inservice on serving all food groups, starches, protein and vegetables to residents on texture modified diet order. Inservice provided to all dietary aides Inservice on maintaining and holding temperatures for ready to eat foods. Inservice provided to all cooks and dietary aides Daily sanitation rounds will be conducted by the Certified Dietary manager /designee for one week. Weekly for 2 months. 4. The Certified Dietary Manager/Executive Chef/designee will report the findings of the above observations and audits to the monthly QAPI Committee. The Administrator is responsible for confirming implementation and compliance of this POC and and resolving any variances that may occur.
Failure to Honor Diet-Appropriate Menu Choices for Residents on Modified Diets
Penalty
Summary
The facility failed to provide residents with menu choices that matched their physician-ordered diet textures and liquid consistencies. One resident with severe cognitive impairment had a physician order for a controlled diet with pureed texture and honey-thick liquids. During a noon meal observation, this resident’s meal ticket was stapled to a Regular Menu listing items such as lettuce and tomato salad, stir-fried vegetables, and a grilled cheese sandwich, none of which were appropriate for the resident’s ordered diet. The Registered Dietitian and the Dietetic Technician confirmed that Daily Menu printouts with Regular Menu options were provided to all residents, including those on mechanically altered diets, resulting in residents being offered choices that could not be honored due to diet restrictions. Another resident with moderate cognitive impairment had a physician order for a mechanical soft diet with nectar-thick liquids. This resident’s lunch tray ticket was also stapled to a Regular Menu that included salad greens, which are not allowed on a mechanical soft diet. On a separate breakfast observation, the same resident’s Regular Menu included fresh fruit as a choice, which the resident circled, but the tray contained canned peach halves instead. The resident stated she wanted her chosen fresh fruit rather than the peaches and reiterated her food preferences during the interview. Photographic evidence was obtained to document these discrepancies between ordered diets, menu offerings, and the food actually provided.
Plan Of Correction
Preparation and/or execution of this plan does not constitute admission or agreement by the provider that a deficiency exists. This response is also not to be construed as an admission of fault by the facility, its employees, agents or other individuals who draft or may be discussed in this response and plan of correction. This plan of correction is submitted as the facility's credible allegation of compliance and Soley because it is requiredF05501. Resident #54 and Resident #56 were immediately assessed by the Registered Dietitian (RD) & CDM (Certified Dietary Manager) for food preferences on Residents #54 and #56 were offered meal choices consistent with the prescribed diet. No adverse outcomes were identified. 2. 100% audit of all residents with therapeutic diets was completed on [R] by CDM to ensure menus and meal selections consistent with physician-ordered diets.On [R] , CDM provided in-service provided to dietary aides, certified nursing assistants, nurses, managers on new selective menu processes. 3. The facility implemented a diet-specific menu system and pre-meal diet verification process by reviewing the diet in tray ticket program IMPAC and PCC. Copies of the menus to be provided as part of the audits.Diet Menu was revised to include a mechanically altered diet to be consistent with physician orders. Therapeutic diets menus are available and offered to each resident according to physician orders. The Dietary Manager or designee will conduct weekly audits of 4 residents on therapeutic diets x 4 weeks then monthly x 2months, to verify the correct menu is offered and served. 4. The Dietary Manager or designee will report findings at the monthly QAPI meeting. The Administrator is responsible for confirming implementation and compliance with this POC and [R] , and resolving any variances that occur.
Failure to Follow Therapeutic Diet Orders and Provide Prescribed Nutritional Supplements
Penalty
Summary
The deficiency involves the facility’s failure to follow physician-ordered therapeutic diets and prescribed nutritional supplements for multiple residents. One resident with severe cognitive impairment and a physician’s order for a controlled diet with pureed texture and honey-thick liquids was observed at lunch without the ordered pureed vegetable; her plate contained only pureed chicken, a pureed starch, and possibly a pureed bread, all covered in gravy. The pureed menu for that meal listed broccoli as the vegetable, and a subsequent tray line observation on another day showed no pureed vegetables available, despite the pureed menu specifying pureed peas. The dietary manager and registered dietitian were informed of the missing pureed vegetables, and photographic evidence was obtained. The facility also failed to provide ordered Magic Cup nutritional supplements as prescribed. One resident with severe cognitive impairment and a care plan addressing risk for compromised nutritional status had a physician’s order for a 4 oz Magic Cup on day and evening shifts with lunch and dinner; during a breakfast observation, the meal ticket listed Magic Cup, but none was provided. Another resident with moderate cognitive impairment had a physician’s order for a 4 oz Magic Cup with lunch; during lunch observation, the meal ticket indicated Magic Cup, but the resident was served chocolate ice cream and ate coconut cream pie for dessert instead. The MAR documented 100% consumption of a Magic Cup on two consecutive days, despite the observed failure to provide it. During interviews, the RD and dietary manager explained that Magic Cups were to be provided by dietary staff either on trays or via the dessert/ice cream cart, but they could not explain why residents in the dining room did not receive the ordered supplements. Photographic evidence was obtained of these occurrences.
Plan Of Correction
Preparation and/or execution of this plan does not constitute admission or agreement by the provider that a deficiency exists. This response is also not to be construed as an admission of fault by the facility, its employees, agents or other individuals who draft or may be discussed in this response and plan of correction. This plan of correction is submitted as the facility's credible allegation of compliance and Soley because it is required F0803 1. Upon identification, resident #54 was given pureed vegetables. Residents #23, #39, and #54 were given Magic Cup supplements as ordered. On [R] CDM re-educated team members on supplement delivery including proper documentation and confirming that pureed diet being served matches what is listed on spread sheet. Dietary aides' morning and evening shifts are accountable for serving all food groups including vegetables when serving puree meals to residents. 2. A 100% audit of all residents with therapeutic diets and/or supplements was completed on [R] by Certified Dietary Manager. 3. A tray line checklist and diet/supplement reconciliation process between dietary and nursing were implemented by [R]. RD oversight of menu compliance was initiated. The Certified Dietary Manager or designee will audit food tray weekly x 4 weeks then weekly x 2 months. 4. The Certified Dietary Manager/Designee will report on the findings at the monthly QAPI meeting. The Administrator is responsible for confirming implementation and compliance with this POC and [R], and resolving any variances that may occur.
Failure to Verify and Honor DNR Order Before Initiating CPR
Penalty
Summary
The deficiency involves the facility’s failure to honor a resident’s clearly established Do Not Resuscitate (DNR) status during a cardiac emergency. The resident had multiple medical diagnoses, including cerebral infarction, COPD, cardiomyopathy, atherosclerotic heart disease, a nonrheumatic mitral valve disorder, cognitive communication deficit, and immunodeficiency. The medical record contained DNR orders created on two separate dates with no end dates, a DNR document signed by the resident and a nurse practitioner, and a 3008 form listing the resident’s advance directive as DNR. The resident’s MDS showed a Brief Interview for Mental Status score of 15, indicating intact cognition, and progress notes documented that the difference between DNR/no CPR and full code had been explained over 30 minutes, after which the resident chose DNR and reiterated to social services that she did not want to be resuscitated or undergo chest compressions. On the day of the incident, a CNA assigned to the resident checked on her and found her sitting in a wheelchair and unresponsive despite multiple verbal attempts to rouse her. The CNA notified the RN, who obtained a blood pressure machine, entered the room, then ran out to the nurses’ station, after which a code blue was paged over the intercom. The RN returned with a crash cart, and additional nursing staff, including RNs and LPNs, entered the room. Staff described transferring the unresponsive resident from the wheelchair to the bed and beginning chest compressions. Multiple staff members reported that when one LPN asked about the resident’s code status, no one in the room knew it at that time, and that this LPN left the room to verify the code status while CPR was already in progress. Interviews and video review confirmed that CPR was initiated and continued for approximately 12 minutes before EMS arrived, despite the resident’s existing DNR orders. Several nurses, including those who arrived after CPR had started, acknowledged that they did not check the resident’s code status before assisting with chest compressions or using a bag-valve mask. Staff later reported that the LPN who checked the record returned and announced that the resident was a DNR, yet compressions continued until EMS arrived. The physician stated that the resident was already in the system as a DNR and that staff were expected to check code status before performing CPR. The DON and regional nurse consultant confirmed, based on interviews and camera review, that staff failed to confirm the resident’s code status prior to initiating CPR and that CPR was performed against the resident’s wishes, leading surveyors to determine that this failure resulted in Immediate Jeopardy.
Removal Plan
- Implemented a revised admission/readmission process requiring an Advance Directive discussion form to be completed by the licensed nurse upon admission or with change in advance directives, with follow-up by Social Services.
- Reviewed Advance Directive discussion forms in the daily clinical meeting with the Interdisciplinary Team.
- Conducted a huddle on units after the clinical meeting to discuss any changes in advance directives/code status.
- Placed signage on each crash cart stating: "Stop check physician order prior to starting Cardiopulmonary Resuscitation."
- Implemented the "It Takes Two" process requiring two licensed nurses to verify code status/advance directives prior to initiation of CPR.
- Initiated an internal investigation including resident record review, staff interviews, and notification to the physician and resident representative.
- Suspended and terminated the assigned nurse and reported the nurse’s license to the licensing board.
- Suspended and terminated an additional nurse who responded and participated in initiation of CPR and reported the nurse’s license to the licensing board.
- Suspended two additional nurses pending investigation and returned them to work with disciplinary action, education on ANE/honoring advance directives, and participation in a code blue drill.
- Conducted a 100% audit of all current residents’ code status and care plans.
- Conducted a 100% audit of crash carts to ensure all required items were present.
- Reviewed CPR cards for identified nurses to confirm validity and inclusion of in-person skills competencies.
- Held an ad hoc QAPI meeting with Administrator, DON, Medical Director, and department heads.
- Completed an audit of residents discharged, transferred to the hospital, or expired to verify advance directives were honored.
- Provided staff education for licensed/certified staff on medical emergency response and communication of advance directives and code status, following physician orders related to advance directives, the "It Takes Two" verification process, and CNA roles during code blue.
- Provided all-staff education on Abuse, Neglect and Exploitation/Resident Rights with focus on honoring advance directives.
- Completed honoring advance directives attestation with licensed nursing staff.
- Completed physician orders education for licensed nursing staff.
- Completed medical emergency response and communication of code status education for licensed nursing staff.
- Completed ANE/Resident Rights education for all staff.
- Completed advance directives posttest for licensed staff.
- Completed ANE/Resident Rights posttest for all staff.
- Completed code blue process/"It Takes Two" education for licensed nursing staff.
- Began code blue drills every shift and required licensed nurses to attend a mock code blue quality assurance drill prior to working.
- Completed CNA roles-in-code-blue training.
- Completed quality reviews validating staff competencies for completed education.
- Completed quality reviews of newly admitted residents to verify completion of the advance directive discussion form.
- Implemented Director of Clinical Services chart review of residents who expire at the facility or are transferred to the hospital after a cardiac event to verify advance directives were followed.
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