Above average — CMS composite of the measures below.
Past the typical resurvey interval — a standard survey could occur at any time
Estimate from public CMS data, current as of July 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Parkville Care Center during CMS and state inspections, most recent first.
A deficiency was cited for not providing a safe, clean, comfortable, and homelike environment, including failing to ensure that treatment and supports for daily living were delivered safely.
Surveyors found that food items were not consistently attractive, palatable, or served at appropriate temperatures. Waffles were served pale, floppy, and under temperature due to equipment limitations, and residents had previously reported issues with food being over or undercooked. Additional observations revealed visually unappealing and inconsistently textured fruit, as well as a lack of browning on main entrées, all contrary to facility policy.
Surveyors observed that dry goods, including powdered thickener and cornstarch, were left open or inadequately sealed in the kitchen, and a bag of rice was not properly closed. An open box of sugar free syrup was stored on its side, causing a bottle to leak onto the box and floor. In the freezer, two bags of taco meat were found without labels or dates. The Dietary Manager confirmed these items were not properly sealed or labeled, contrary to facility policy.
A resident on anticoagulant therapy with severe cognitive impairment was cut on the face by a disposable razor during shaving. The nurse aide reported the bleeding to an LPN, who did not assess the resident, document the incident, or review the medical record for anticoagulant use, citing being too busy. Facility policies required assessment and practitioner notification for bleeding in residents on anticoagulants, but these were not followed.
A resident with severe cognitive impairment and muscle contractures did not have a prescribed hand splint applied as ordered by the physician. Staff failed to document or verify splint use, and the electronic charting system did not include splint assignments, resulting in the resident not receiving the required care to maintain range of motion.
A resident with end stage renal disease and both an AV fistula and a Permcath for hemodialysis did not receive safe and appropriate care due to staff being unaware of the emergency kit's location and contents, lack of physician's orders for vital signs and access site monitoring, and missing documentation of required assessments. Facility policies did not address care for a Permcath, and the communication book and documentation for dialysis care were not maintained as required.
Emergency exits and an emergency response cart in a resident lounge were blocked by multiple wheelchairs and chairs that had been relocated due to construction in their usual storage area. A nurse and the administrator confirmed the obstructions and acknowledged that an alternative storage room was available, but the wheelchairs were not moved there, resulting in blocked emergency access and limited resident use of the lounge.
The facility did not consistently enforce its smoking policy, as observed by the presence of numerous cigarette butts scattered on the smoking patio, courtyard pathways, and gravel flower beds after a supervised smoking session. Staff interviews revealed confusion about smoking supervision and permitted areas, and the facility's policy requiring safe extinguishing of smoking materials was not consistently followed.
The facility did not ensure grievance forms were consistently available or accessible to all residents, including those using wheelchairs, and failed to respond to grievances in a timely manner. Residents reported that forms were not replenished and that staff had not explained the grievance process, with observations confirming the lack of accessible forms and delayed responses.
Two residents with significant medical conditions, one severely cognitively impaired and one cognitively intact but dependent on care, did not receive required quarterly statements for their personal funds managed by the facility. Interviews with the responsible party and a resident confirmed that statements had never been received, and the Business Office Manager could not provide evidence that statements were mailed or delivered, despite facility policy requiring quarterly distribution.
The facility did not hold required quarterly care planning meetings for three residents with complex medical needs, including those dependent for ADLs and requiring tube feedings. Documentation showed that after initial care conferences, no further quarterly meetings were held as required by facility policy, and staff interviews confirmed the lapse was due in part to staffing changes.
A resident with multiple behavioral and medical diagnoses was involved in an incident that led to a hospital transfer. Following this, an accusation was made that a nurse aide used abusive language in the presence of others. The DON investigated but did not report the allegation to the State Agency as required by facility policy.
Failure to Ensure a Safe and Homelike Environment
Penalty
Summary
A deficiency was identified regarding the failure to honor the resident's right to a safe, clean, comfortable, and homelike environment. The report notes that the facility did not ensure residents received treatment and supports for daily living in a manner that maintained their safety and comfort. Specific details about the actions or inactions leading to this deficiency, as well as information about the residents involved or their medical conditions, are not provided in the report.
Deficiency in Food Palatability, Appearance, and Temperature
Penalty
Summary
Surveyors observed that the facility failed to ensure food items were attractive, palatable, and served at an appetizing temperature. During observation of the dietary tray line, waffles were noted to be pale, floppy, and appeared uncooked, as the kitchen's toaster could not accommodate frozen items and thus did not brown the waffles. The Dietary Manager acknowledged these issues and was unable to achieve a higher serving temperature for the waffles, which were measured at 100°F, below the facility's policy requirement of 135°F for hot foods. Residents had previously voiced concerns about food being over or undercooked, with no changes made in response to their feedback. Further observations included a test tray where the main entrée of ham was pale and lacked browning, though it was at an appropriate temperature and tasted acceptable. The sweet potatoes were lumpy and left a lingering spicy aftertaste, while the green peas were soft but visually basic. The fruit, identified as canned pears, had a translucent appearance with accentuated dots and inconsistent texture, ranging from very soft to hard, making it difficult to chew for some residents. The Dietary Manager agreed that the pears' texture could be problematic and attributed the appearance to being packed in water. The facility's policy requires food to be served attractively and at palatable temperatures, which was not consistently met.
Deficient Food Storage and Labeling Practices in Kitchen
Penalty
Summary
During an observation and interview in the facility's kitchen, several deficiencies in food storage practices were identified. Dry goods such as a bag of powdered thickener and a box of cornstarch were found left open or inadequately sealed, exposing them to air. A large bag of enriched rice was only loosely rolled to close it, and an open box of sugar free syrup was stored on its side, resulting in one bottle leaking syrup onto the cardboard box and the floor. Additionally, two bags of frozen taco meat were found in the freezer without any labels or dates to identify their contents. The Dietary Manager confirmed that these items were not properly sealed or labeled as required by facility policy, which mandates that all dry storage items be dated and opened food items be labeled to maintain an expiration or use by dating system.
Failure to Assess and Respond to Bleeding in Anticoagulated Resident
Penalty
Summary
A resident with diagnoses including vascular dementia, cerebral infarction, and long-term use of anticoagulants was identified as being at risk for bleeding, with care plan interventions requiring staff to report any bruising or bleeding. During an observation, the resident was found to have a cut on the face with a small amount of blood, which appeared to be caused by a disposable razor during shaving. The nurse aide responsible for the shaving reported the incident to the nurse and cleaned the area, but the nurse did not assess the resident or document the incident, citing being too busy. The nurse also did not review the resident's record to determine anticoagulant use, despite being informed of the bleeding. Facility policy required observation for signs of bleeding in residents on anticoagulants and prompt notification of the practitioner for such findings. Additionally, the policy on physician notification for change of condition required assessment and intervention for significant clinical symptoms. The nurse involved did not follow these policies, as she neither assessed the resident nor notified the practitioner, and was unaware of the resident's anticoagulant therapy. The incident was further confirmed through staff interviews and review of facility policies.
Failure to Follow Physician Orders for Splint Application
Penalty
Summary
A deficiency occurred when staff failed to follow physician's orders regarding the application of hand splints for a resident diagnosed with multiple muscle contractures and severe cognitive impairment. The physician's orders and care plan specified that a left-hand orthotic should be applied with bedtime care and removed with morning care, with skin checks before and after application. Observations revealed that the resident was not wearing the left-hand splint as ordered, and the splint was found in a bedside basket instead. Documentation and interviews indicated that nurse aides and charge nurses did not consistently document or verify the application of splints, and the electronic charting system did not include splint assignments for the resident or others. Further investigation showed that the nurse aide responsible for the resident did not indicate the need for splints in the assignment roster or electronic documentation, and the charge nurse's documentation for the overnight shift made no mention of the splint. Interviews with staff confirmed that the splint was not applied as ordered during the relevant shift, and the facility's policy required splints to be applied per physician orders. The lack of proper documentation and communication among staff led to the failure to ensure the resident received the prescribed care to maintain or improve range of motion.
Failure to Ensure Safe Dialysis Care and Monitoring for Resident with Multiple Access Sites
Penalty
Summary
Staff failed to provide safe and appropriate dialysis care for a resident with end stage renal disease who had both a left arm arteriovenous (AV) fistula and a central venous catheter (Permcath) for hemodialysis. The facility did not ensure that staff knew the location or contents of the required emergency kit, as the kit was not clearly labeled, was inconsistently stored, and lacked essential items such as a clamp for the Permcath. During an observation, an LPN was unable to locate the emergency kit and was unsure how to manage bleeding from the Permcath, indicating a lack of preparedness for emergencies related to the resident's specialized treatment access. The facility also failed to obtain and implement physician's orders for critical monitoring tasks, including vital signs, weight monitoring, and evaluation of both access sites before and after dialysis treatments. There was no clear documentation or physician's order specifying the care and evaluation required for the two separate access sites, and the electronic records did not prompt staff to complete these tasks. Additionally, the facility did not maintain the specialized treatment communication book or document vital signs, weights, or access site evaluations as required by facility policy on days when the resident received dialysis. Facility policies reviewed did not address the care of a Permcath (central line) used for dialysis, nor did they provide guidance for emergency situations involving this type of access. The care plan for the resident included interventions for the Permcath, but these were not supported by physician's orders or clearance from the dialysis provider. The lack of clear policies, orders, and documentation led to gaps in care and monitoring for the resident receiving specialized dialysis treatment.
Obstruction of Emergency Exits and Emergency Cart in Resident Lounge
Penalty
Summary
Emergency exits and an emergency response cart in the Webster lounge, located behind the nurse's station, were found to be obstructed by 18 wheelchairs lined up in rows, as well as a standard chair and a charging electric wheelchair. These obstructions prevented easy access to both the emergency exits and the emergency response cart. The wheelchairs had been relocated to the lounge overnight due to ongoing construction in the room where they were previously stored. During an observation and interview, a registered nurse acknowledged that the wheelchairs should not be placed in front of the emergency exit or the emergency cart. The administrator confirmed that there was an alternative storage room available next to the conference room where the wheelchairs could have been stored. The administrator also stated that residents should have access to the lounge on their unit, indicating that the current arrangement impeded resident access and use of the lounge overnight.
Failure to Enforce Smoking Policy and Proper Disposal of Smoking Materials
Penalty
Summary
The facility failed to consistently implement its smoking policy regarding the proper disposal of smoking materials. During a supervised smoking session, four residents participated, and four cigarette disposal containers were present. After the session, multiple cigarette butts were observed scattered on the concrete smoking patio, near the door, next to a disposal container, and along the remainder of the patio near the building. Additionally, over 50 cigarette butts were found on the pathways of the courtyard and in gravel flower beds next to the building, which contained green leafy plants and dried leaves. Staff interviews revealed uncertainty about why cigarette butts were scattered in these areas and inconsistent understanding of where residents were permitted to smoke, particularly regarding supervision and family visits. The Receptionist clarified that residents are not allowed to smoke with family in the courtyard unless on a leave of absence, and that visitors would not smoke in the courtyard due to video surveillance, although only the smoking patio was visible on the cameras. Housekeeping staff reported cleaning the patio daily and typically not finding many cigarette butts, but on this occasion, a significant number were present. The Administrator confirmed that the smoking patio should be cleaned daily and was unable to explain the presence of cigarette butts on the patio and in the gravel beds. Facility policy requires that smoking materials be extinguished safely, but observations indicated this was not consistently enforced.
Failure to Provide Accessible Grievance Forms and Timely Response to Resident Grievances
Penalty
Summary
The facility failed to promptly address residents' grievances and did not ensure that grievance forms were consistently available and accessible to all residents, including those who use wheelchairs. Minutes from a Residents Council meeting indicated that grievance forms were not replenished on resident units, and residents expressed that staff had not introduced themselves or explained the grievance process. During a subsequent Resident Council meeting, residents reported that grievances and recommendations were not responded to in a timely manner, and two residents confirmed that forms remained unavailable prior to the meeting. Observations on two units confirmed that grievance forms were not replenished and that information on how to fill out grievances was out of reach for wheelchair-bound residents. The facility's policy requires prompt efforts to resolve grievances within seven business days, but these procedures were not followed as observed and reported.
Failure to Provide Quarterly Personal Funds Statements
Penalty
Summary
The facility failed to provide quarterly statements for personal funds accounts to two residents whose funds were managed by the facility. For one resident with chronic kidney disease, hypertensive heart disease with heart failure, depression, and dementia, who was severely cognitively impaired and dependent on staff for most activities of daily living, an interview with the responsible party revealed that they had never received a quarterly statement for the resident's personal funds and were unaware that such statements should have been provided. For another resident with chronic kidney disease, hypertensive heart disease with heart failure, peripheral vascular disease, and type 2 diabetes mellitus, who was cognitively intact but dependent on staff for care, the resident reported not having received any quarterly statements for personal funds since admission. The Business Office Manager, who was responsible for mailing and distributing the quarterly statements, was unable to provide evidence or verification that the statements had been mailed, printed, or delivered to the appropriate parties. Facility policy required that residents and responsible parties receive a quarterly accounting of their individual accounts, with statements to be sent at the end of each quarter. The deficiency was identified through review of clinical records, facility documentation, policy, and interviews.
Failure to Hold Required Quarterly Care Planning Meetings
Penalty
Summary
The facility failed to hold quarterly care planning meetings for three residents reviewed for care planning and restraints. For one resident with hypertensive heart disease, chronic kidney disease, and heart failure, the clinical record showed that the last documented care conferences were held in the previous year, with no further documentation for the current year. The resident, who was cognitively intact and dependent for personal hygiene and ADLs, reported not having been involved in a care planning meeting for a long time, though could not specify the exact timeframe. The care plan was revised, and a physician's order directed care as outlined in the plan, but required care conferences were not documented as held. For two other residents, one with gastrointestinal hemorrhage, dysphagia, and hemiplegia, and another with hereditary spastic paraplegia, depression, and dysphagia, similar deficiencies were observed. Both residents were dependent for all personal care and ADLs, and required tube feedings with monthly dietician evaluations. Their records showed that after initial care conferences, no further quarterly care conferences were documented for the current year. Interviews with facility staff confirmed that care conferences should be held quarterly after the MDS is completed, and a change in social workers may have contributed to the missed meetings. Facility policy required care conferences at least quarterly, but this was not followed for the residents reviewed.
Failure to Report Alleged Staff-to-Resident Verbal Abuse
Penalty
Summary
The facility failed to report an allegation of staff-to-resident verbal abuse to the State Agency as required by policy. A resident with diagnoses including cerebral palsy, anxiety, depression, and disruptive mood disorder was involved in an incident where they became verbally and physically aggressive, resulting in a transfer to the hospital. Subsequently, a report was received alleging that a nurse aide had used unprofessional and abusive language in the hallway, witnessed by several residents, visitors, and staff. Despite this, the facility did not submit a Reportable Event to the state agency. The Director of Nursing (DON) became aware of the alleged verbal abuse several weeks after the incident and conducted an internal investigation, collecting statements. The DON determined the allegation could not be substantiated and, as a result, did not report the incident to the State Agency, contrary to the facility's abuse policy, which requires all allegations of abuse to be reported promptly and thoroughly investigated.
What surveyors are citing around you — mapped
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Illustrative
What surveyors actually found near you
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
Illustrative
A prioritized, do-first checklist
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Illustrative
Risk indicators are statistical estimates from public CMS data — not predictions, findings, or compliance advice.
Nursing homes near Hartford
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Trinity Hill Care Center | 0.8 mi | ★★★★★ | 0 | 0 |
| Chelsea Place Care Center Llc | 0.9 mi | ★★★★★ | 8 | 1 |
| Avery Nursing Home/noble Building | 1.5 mi | ★★★★★ | 1 | 0 |
| West Hartford Health & Rehabilitation Center | 1.7 mi | ★★★★★ | 22 | 0 |
| Saint Mary Home | 2.2 mi | ★★★★★ | 3 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release July 2026) and official state health department websites.