Above average — CMS composite of the measures below.
A standard survey is most likely before around November 2026
Estimate from public CMS data, current as of July 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Superior Health & Rehab, Llc during CMS and state inspections, most recent first.
Failure to follow a resident’s transfer care plan led to a fall. A resident with a history of falls, cognitive intactness, and partial to moderate transfer needs was supposed to receive a two-person assist, but a CNA transferred the resident alone from a wheelchair to a recliner. The resident’s legs gave out, the resident fell backward, and sustained a small head abrasion. Staff interviews confirmed the CNA knew the resident required two-person assistance but did not wait for help.
A facility failed to ensure dignity and respect for two residents with significant cognitive and physical impairments who were dependent on staff for eating. During lunch, staff identified the residents as “feeders,” and meal tray cards also labeled them that way. CNA and dietary staff confirmed the term was used to refer to residents who required feeding, and the DON and Administrator acknowledged the residents should not have been referred to in that manner.
The facility failed to ensure food items were used prior to their use-by date and stored in a manner to limit cross-contamination. Observations revealed expired food, improperly stored utensils and dishes, and unsecured containers, contrary to the facility's food storage policy.
The facility failed to accurately assess a resident and properly code the MDS to reflect the use of position change alarms. Despite the resident's care plan not including pressure change alarms, observations revealed their use. Interviews confirmed the alarms were not coded on the MDS, leading to the deficiency.
The facility failed to update the care plan for a resident with the use of position change alarms. Despite the presence of alarms on the resident's bed, chair, and under them, the care plan did not reflect this intervention. Interviews confirmed that the alarms had been in place for months without being documented.
A resident with cellulitis of the left lower limb and moderately impaired mental status was observed with dry, scaly skin and overgrown toenails. Despite receiving a shower, the CNA had not applied lotion or trimmed the toenails, and the facility lacked policies on ADL/nail care, admission assessments, and prevention of skin breakdown on feet. The DON and ADON confirmed the poor condition of the resident's feet.
Failure to Follow Transfer Care Plan
Penalty
Summary
The facility failed to ensure care plan interventions were consistently implemented for one resident with a history of falls. Resident #109 was admitted with diagnoses including acute and chronic respiratory failure, chronic right sided heart failure, muscle wasting and atrophy, type 2 diabetes with diabetic polyneuropathy, and severe obesity. The resident’s MDS showed a BIMS score of 15, indicating cognitive intactness, and the resident required partial to moderate assistance for transfers and used a wheelchair for mobility. The resident’s care plan, revised on 02/21/2025, identified a history of falls and directed staff to provide a two-person assist during transfers, encourage the resident to allow staff assistance for safe transfers, and respond promptly to all requests for assistance. On 04/23/2025, Nursing Progress Notes documented that the resident was transferred from a wheelchair to a recliner by CNA #2, then the resident’s legs gave out, causing the resident to fall backward onto the floor and strike the head on the wheelchair. The resident sustained a small abrasion to the rear left side of the head, and the Medical Director was notified. The APRN assessed the abrasion and obtained no new orders. Interviews with staff showed that CNAs and leadership expected staff to review the resident’s closet care plan and follow the listed interventions, including two-person transfers and low bed positioning for residents with fall history. MA-C #3 stated she observed the resident fall while CNA #2 was attempting the transfer and that the transfer was not completed until after the nurse assessed the resident. CNA #2 later confirmed she knew the resident required a two-person assist and had signed an agreement to follow care plans, but stated she felt pressured by the resident to hurry and did not wait for help before transferring the resident independently.
Residents Labeled as “Feeders” During Meal Service
Penalty
Summary
The facility failed to ensure that residents were treated with dignity and respect for two residents observed during lunch. Resident #93 was admitted with diagnoses including paralysis affecting one side of the body, one-sided muscle weakness, stroke, difficulty swallowing, and altered mental status, and the admission MDS showed a BIMS score of 03 with severe cognitive impairment and dependence on staff for eating. Resident #88 was admitted with diagnoses including major depressive disorder, abnormal weight loss, dementia, paralysis affecting one side of the body, one-sided muscle weakness, difficulty swallowing, and stroke, and the quarterly MDS showed a BIMS score of 08 with moderate cognitive impairment and dependence on staff for eating. During the lunch meal, a red napkin was observed under a white napkin on the table next to the two residents. CNA #1 stated the red napkin meant the resident was a “feeder,” and clarified that the term referred to both residents. The tray cards at the table were reviewed and both residents’ meal tray cards listed “feeder” in the alerts section. The Dietary Manager also referred to the residents as “feeders” while speaking with another surveyor and stated that the meal cards labeled residents as feeders. The facility’s admission packet stated residents had the right to be treated with consideration and respect, and staff reported receiving dignity training. CNA #1 confirmed understanding that “feeder” meant a resident who had to be fed, and the DON stated that labeling a resident who required extensive assistance as a feeder was how the facility had always referred to them. The DON also stated CNA #1 should not have pointed to the residents and called them “feeders,” and the Administrator stated the aide should not have referred to the residents that way.
Improper Food Storage and Handling
Penalty
Summary
The facility failed to ensure food items were used prior to their use-by date and stored in a manner to limit cross-contamination. During an observation on 04/30/2024, two 5-pound bags of shredded mozzarella were found on the top shelf of the walk-in refrigerator, with use-by dates of 02/14/2024 and 03/19/2024. One of the bags had a greenish spot on the cheese. Additionally, a half-full, 2-pound package of sliced turkey was found in an unsealed storage bag, and a ham sandwich with a use-by date of 04/29/2024 was also observed. The Dietary Manager acknowledged the importance of proper food storage and usage before expiration dates. Various utensils and dishes were stored improperly, exposing them to potential contaminants. Large stainless-steel bowls, a large pot, and plastic pitchers were stored right side up, exposing the insides to contaminants. Containers of cereal in the dry storage area had unsecured lids, and the reach-in ice cream freezer had debris on the bottom. On 05/03/2024, large plastic pitchers in the refrigerator were observed with lids turned to open, exposing the contents to air and contaminants. The Dietary Manager confirmed that the lids should have been turned to close. The reach-in ice cream freezer continued to have debris on the bottom during a follow-up observation. The facility's policy titled 'Food Storage' was provided by the Administrator, which stated that food should be stored and prepared in a clean, safe, and sanitary manner that complies with state and federal guidelines. The policy described food storage as clean, organized, and free of dirt, with containers for bulk items being leak-proof, non-absorbent, sanitary, and having tight-fitting lids. All food not in original containers should be labeled, dated, and stored in National Sanitation Foundation-approved containers. The observations and interviews indicated that the facility did not adhere to these guidelines, leading to the identified deficiencies.
Failure to Accurately Assess and Code MDS for Use of Position Change Alarms
Penalty
Summary
The facility failed to accurately assess a resident and properly code the Minimum Data Set (MDS) to reflect the use of position change alarms. Resident #54, who was admitted with diagnoses including unspecified dementia and anxiety, had a Brief Interview of Mental Status (BIMS) score indicating moderate cognitive impairment. The resident's care plan noted a risk for falls but did not include the use of pressure change alarms. However, observations on multiple dates revealed that pressure change alarms were in place on the resident's bed, chair, and under the resident. During interviews, the Assistant Director of Nursing (ADON) confirmed that alarms were used as an intervention for residents at risk of falls but acknowledged that these alarms were not coded on the MDS. The MDS Coordinator also confirmed that the alarms were not coded and stated that the MDS would need to be modified to reflect their use. This discrepancy between the resident's care plan and the actual interventions in place led to the deficiency noted in the report.
Failure to Update Care Plan for Use of Position Change Alarms
Penalty
Summary
The facility failed to initiate and update the care plan for a resident with the use of position change alarms. Resident #54, who was admitted with diagnoses including unspecified dementia and moderate cognitive impairment, was observed to have pressure change alarms in place on their bed, chair, and under them. However, these alarms were not documented in the resident's care plan, which only noted the resident's risk for falls due to muscle wasting, atrophy, weakness, and gait abnormalities without mentioning the use of alarms as an intervention. During multiple observations, the presence of pressure change alarms was confirmed, yet the care plan remained unupdated. Interviews with the Assistant Director of Nursing (ADON) and a Licensed Practical Nurse (LPN) revealed that the alarms had been in place for at least a couple of months. The ADON acknowledged that the care plan should have been updated as soon as the alarms were implemented and that it was the unit manager's responsibility to ensure this update. The failure to document the use of alarms in the care plan constitutes a deficiency in meeting the resident's needs and ensuring proper care planning.
Failure to Provide Necessary Foot and Toenail Care
Penalty
Summary
The facility failed to provide necessary foot and toenail care for a resident diagnosed with cellulitis of the left lower limb. The resident, who had a moderately impaired mental status and required partial/moderate assistance with bathing and footwear, was observed with dry, scaly, and flaky skin on both feet. Additionally, several toenails were overgrown, and a string from the bedspread was caught on one of the toenails. Despite the resident having received a shower, the Certified Nursing Assistant (CNA) had not yet applied lotion or trimmed the toenails, although she had informed the treatment nurse of the condition. The treatment nurse and the Assistant Director of Nursing (ADON) both confirmed the poor condition of the resident's feet, noting extremely dry skin, a fluid-filled blister, and the need for toenail trimming. The Director of Nursing (DON) acknowledged that the initial nursing assessment should have included the feet and described the resident's feet as having poor blood circulation and being dry and scaly. The facility lacked policies on activities of daily living (ADL)/nail care, admission assessments, and prevention of skin breakdown on feet, as confirmed by the Administrator. This lack of policy contributed to the oversight in the resident's foot care, leading to the observed deficiencies. The failure to provide appropriate foot care and toenail trimming for the resident, who was dependent on staff for these needs, highlights a significant lapse in the facility's care practices and assessment procedures.
What surveyors are citing around you — mapped
All 10 risk areas, ranked with evidence
Repeat citations, what's rising near you, and quality measures — ranked so department heads know exactly where to look first.
Illustrative
What surveyors actually found near you
We read the 84 citations issued within 25 miles in the last 12 months — including the 2 immediate-jeopardy cases — and tell you exactly what happened, in plain English, matched to your record.
Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
Illustrative
A prioritized, do-first checklist
Every risk area becomes concrete audit steps drawn from real citations at facilities like yours — run them this week, before your window opens.
Illustrative
Risk indicators are statistical estimates from public CMS data — not predictions, findings, or compliance advice.
Nursing homes near Conway
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Salem Place Nursing And Rehabilitation Center, Inc | 2.5 mi | ★★★★★ | 5 | 0 |
| Conway Healthcare And Rehabilitation Center | 2.6 mi | ★★★★★ | 8 | 0 |
| Heritage Living Center | 3.4 mi | ★★★★★ | 5 | 0 |
| The Blossoms At Conway Rehab & Nursing Center | 4.2 mi | ★★★★★ | 0 | 0 |
| Greenbrier Nursing And Rehabilitation Center | 11.3 mi | ★★★★★ | 0 | 0 |
Every risk area ranked, a do-first checklist, and your local survey patterns
Built specifically for Superior Health & Rehab, Llc.
100% money-back within 48 hours.
Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release July 2026) and official state health department websites.