Failure to Clearly Explain Binding Arbitration Agreement
Penalty
No penalty information released
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Summary
The facility failed to accurately explain the Binding Arbitration Agreement to residents or their representatives in a manner they could understand. Record review showed that 81 residents or their representatives signed and accepted the agreement, while 15 declined. During interviews, both the Back-Up Admission Coordinator and the Admission Coordinator were unable to accurately explain key aspects of the agreement, such as the process for choosing arbitrators and whether residents could pursue issues in court after arbitration. The Admission Coordinator also admitted to not being familiar with the agreement and noted that residents typically do not ask questions about the form.