Waunakee Valley Senior Living
Inspection history, citations, penalties and survey trends for this long-term care facility in Waunakee, Wisconsin.
- Location
- 801 Klein Dr, Waunakee, Wisconsin 53597
- CMS Provider Number
- 525098
- Inspections on file
- 25
- Latest survey
- January 23, 2025
- Citations (last 12 mo.)
- 0
Citation history
Health deficiencies cited at Waunakee Valley Senior Living during CMS and state inspections, most recent first.
A resident with a history of depression did not receive necessary behavioral health services after her husband's death. Despite clear signs of depression, including poor appetite and expressions of wanting to die, the facility failed to implement a person-centered care plan or provide psychiatric evaluation and counseling. Staff observed the resident's decline but did not take adequate action to address her mental health needs.
A resident in an LTC facility experienced significant medication errors when abiraterone, a prostate cancer medication, was administered late on two occasions. Despite clear instructions for the medication to be taken on an empty stomach and within a specific time frame, staff interviews revealed a failure to adhere to these guidelines. The resident was cognitively intact, and the errors were not reported to administrative staff as required.
A resident with multiple mental health diagnoses, including bipolar disorder and PTSD, was admitted to the facility without a completed PASRR Level II, despite staying beyond the 30-day exemption period. The Director of Social Services acknowledged the requirement for a Level II PASRR but was unsure if it was completed, indicating a lapse in the facility's adherence to the PASRR process.
The facility failed to ensure proper nursing assessment protocols, as LPNs conducted complete assessments for two residents without RN co-signature or notification, contrary to professional standards. Interviews revealed confusion among staff regarding assessment responsibilities, highlighting a systemic issue in adhering to nursing practice standards.
A medication cart was left unlocked and unattended in a hallway, contrary to the facility's policy requiring carts to be locked when not attended by authorized personnel. An LPN admitted to leaving the cart unlocked, and the DON confirmed that the expectation was for carts to be locked when unattended.
A resident with dementia and a history of wandering eloped from a facility without triggering the Wanderguard alarm system. The facility was unaware of the resident's absence until contacted by law enforcement. Staff interviews revealed that the alarm system did not activate, and the resident's care plan indicated a known risk for elopement. The failure to provide adequate supervision and ensure the functionality of safety devices led to a finding of immediate jeopardy.
The facility did not ensure CNAs received annual performance reviews as required, affecting five CNAs who had not been evaluated within the past 12 months. The facility lacked a policy for conducting these evaluations, and instead, implemented quarterly wage increases and PIPs when necessary. The Assistant Divisional President acknowledged the absence of yearly evaluations, contrary to the State Operations Manual requirements.
The facility did not ensure food was served at a palatable temperature, as a test tray showed food temperatures outside the acceptable range. The meat and noodles were at 123.8°F, corn at 125.8°F, and milk at 41.7°F, contrary to the facility's guidelines. The Director of Food Services acknowledged the issue.
A resident did not receive scheduled medications, including Acetaminophen, Aspirin, and Lacosamide, on ten occasions due to late administration outside the designated time range. The LPN admitted to administering the medications late without notifying the provider to adjust the schedule, and the DON confirmed the documentation errors.
Two residents in a LTC facility developed pressure ulcers due to inadequate care. One resident returned from hospitalization with a Foley catheter and developed a full-thickness wound due to improper interventions and lack of assessments. Another resident developed a stage 2 pressure ulcer on the coccyx, with the facility failing to notify the physician of worsening conditions and not ensuring proper hand hygiene during wound care. The facility's policies on wound and catheter care were not followed, leading to immediate jeopardy.
The facility failed to report alleged violations involving abuse, neglect, and misappropriation within the required timeframe for four residents. Incidents included a CNA being rude, a resident with a black eye, neglect in personal hygiene assistance, and theft of personal items. The Nursing Home Administrator admitted these should have been reported to the State Agency, indicating a lapse in following regulatory reporting procedures.
The facility failed to thoroughly investigate allegations of abuse, neglect, and misappropriation involving four residents. A resident reported a CNA being rude, another had an unexplained black eye, a third was denied assistance with personal hygiene, and a fourth reported missing personal items. The facility did not identify these as potential abuse cases, failed to interview involved parties, and lacked complete documentation of investigations.
A resident with multiple diagnoses, including Metabolic Encephalopathy and congestive heart failure, reported not feeling well and had a gray emesis. The nurse only took vital signs and did not perform a thorough assessment or notify the physician. The resident was later found deceased with black liquid emesis present. Staff interviews revealed that a more comprehensive assessment should have been conducted, and the facility lacked a specific policy on nurse assessments.
Failure to Provide Behavioral Health Services for Resident with Depression
Penalty
Summary
The facility failed to provide necessary behavioral health services to a resident, identified as R11, who was admitted with a history of depression. Despite R11's significant life event of losing her husband, the facility did not offer appropriate psychological support or services related to her depression diagnosis. The resident's care plan included interventions such as encouraging social interaction and monitoring for signs of depression, but these were not effectively implemented or personalized to address her ongoing decline. R11's medical records indicated multiple instances of depression, with symptoms such as poor appetite, increased sleep, and expressions of wanting to die. Despite these clear signs of depression, the facility did not prescribe any medication specifically for depression, as the trazodone prescribed was intended for insomnia. The facility's staff, including CNAs and LPNs, observed R11's decline and reported it, but no significant actions were taken to address her mental health needs. Interviews with facility staff revealed a lack of follow-through on care plan interventions, such as referrals for psychiatric evaluation and counseling services. The Director of Social Services acknowledged informal contacts but did not pursue recommended grief services. The Nursing Home Administrator and Director of Nursing both recognized the deficiency in care planning and implementation, noting that R11's care plan should have been updated to reflect her ongoing depression and decline.
Significant Medication Error Due to Late Administration
Penalty
Summary
The facility failed to ensure that a resident was free from significant medication errors, specifically concerning the administration of abiraterone, a medication used to treat prostate cancer. The resident, who was cognitively intact with a BIMS score of 14 out of 15, had specific instructions for the medication to be taken on an empty stomach with a full glass of water, and not to eat for at least two hours before and one hour after taking it. However, the medication was administered late on two occasions, which constituted significant medication errors. Interviews with facility staff, including LPNs and the Director of Nursing, revealed that there was an understanding that medications should be administered according to physician orders. Despite this, the medication was not given within the specified time frame, and the late administration was not reported to administrative staff as expected. The facility's policy on medication administration times was not adhered to, leading to the deficiency noted by the surveyors.
Failure to Complete PASRR Level II for Resident with Mental Health Diagnoses
Penalty
Summary
The facility failed to adhere to the Preadmission Screening and Resident Review (PASRR) process for a resident, identified as R48, who was admitted in April 2024. R48, who has diagnoses including bipolar disorder, major depressive disorder, PTSD, adjustment disorder, and other anxiety disorders, did not have a PASRR Level II completed as required. The facility follows the Wisconsin PASRR Quick Reference Guide, which mandates a Level I PASRR screen for all residents prior to admission and a Level II screen if the resident stays beyond a short-term exemption period. R48's PASRR Level I was completed with a 30-day exemption, but no Level II was conducted despite the extended stay. During an interview, the Director of Social Services (DSS C) acknowledged that a Level II PASRR should be completed if a resident stays longer than the anticipated 30 days. DSS C expressed uncertainty about whether a Level II PASRR was completed for R48, stating that if there was no copy available, it might have been missed. This oversight indicates a lapse in the facility's adherence to the PASRR process, as there was no documented evidence of a Level II PASRR for R48, despite the resident's extended stay and mental health diagnoses.
Deficiency in Nursing Assessment Protocols
Penalty
Summary
The facility failed to ensure that residents received treatment and care in accordance with professional standards of practice, specifically regarding the completion and oversight of nursing assessments. Two residents, identified as R52 and R305, were affected by this deficiency. Both residents had nursing assessments completed and signed by Licensed Practical Nurses (LPNs) without the required co-signature or notification of a Registered Nurse (RN). This practice is not in compliance with the Wisconsin Nurse Practice Act, which mandates that RNs utilize the nursing process, including assessment, planning, intervention, and evaluation, while LPNs are only permitted to assist with data collection. Resident R52, who was cognitively intact, had multiple progress notes documenting complete head-to-toe assessments conducted by LPNs over several days. These assessments were not co-signed by an RN, nor was there any record of RN notification. Similarly, Resident R305, a new admission with significant medical conditions, had progress notes indicating complete assessments by LPNs, including pain assessments, without RN co-signature or notification. Interviews with facility staff, including LPNs and the Director of Nursing (DON), revealed a lack of clarity and adherence to the proper protocol for nursing assessments. The Director of Nursing acknowledged that LPNs can perform observations but emphasized that head-to-toe assessments should be co-signed by an RN or discussed with an RN if new findings are present. Despite this expectation, the surveyor found several instances where this protocol was not followed, indicating a systemic issue in the facility's adherence to professional standards of practice for nursing assessments.
Medication Cart Left Unlocked and Unattended
Penalty
Summary
The facility failed to ensure that all drugs and biologicals were stored in accordance with currently accepted professional principles. During a three-day survey, one of three medication carts was observed to be left unattended, unlocked, and out of view of staff. Specifically, on January 21, 2025, at 9:18 AM, a surveyor observed a medication cart on A wing sitting in the hallway unlocked. At 9:19 AM, the surveyor noted that an LPN exited another room and approached the cart. Upon inquiry, the LPN admitted that the medication cart was not locked when they left it, despite the facility's policy requiring medication carts to be locked when not attended by authorized personnel. The Director of Nursing (DON) confirmed that the expectation was for nurses to lock their medication carts and take their keys with them when leaving the cart unattended. The DON acknowledged that the LPN's cart should have been locked when they left to enter another room. This incident highlights a failure to adhere to the facility's medication storage policy, which mandates that medication carts be locked when not attended by authorized personnel.
Resident Elopement Due to Wanderguard System Failure
Penalty
Summary
The facility failed to ensure adequate supervision and safety measures for a resident identified as at risk for wandering and elopement. The resident, who had a history of dementia, osteoarthritis, and other conditions, was equipped with a Wanderguard device attached to her walker. Despite this precaution, the resident managed to elope from the facility without triggering the alarm system. The facility was unaware of the resident's absence until contacted by local law enforcement, who found the resident four blocks away, having crossed a busy intersection. Interviews and record reviews revealed that the Wanderguard alarm system did not activate when the resident exited the building. Staff members, including the LPN on duty, reported that no alarms were heard, and the resident was last seen sitting in the hallway before her elopement. The head nurse and other staff members were unsure why the alarm system failed, and it was discovered that one of the dining room doors did not sound an alarm when opened. The facility's policy required staff to respond promptly to alarms and conduct headcounts, but these procedures were not effectively implemented in this instance. The resident's care plan and elopement risk assessments indicated that she was at risk for wandering and elopement, with specific interventions outlined to prevent such incidents. However, the failure of the Wanderguard system and the lack of immediate staff response to the resident's exit resulted in a serious oversight. The facility's inability to provide adequate supervision and ensure the functionality of safety devices led to a finding of immediate jeopardy, highlighting a significant deficiency in the facility's safety protocols.
Removal Plan
- Nursing Assessment completed for R4.
- Placed on 1:1 and then 15-minute checks.
- Notifications of MD and responsible party made.
- Wanderguard placed on wrist.
- Facility head count was completed all residents accounted for.
- Director of Plants Operation assessed Wanderguard system and all other campus egress doors all found functioning properly.
- Door monitor placed at the nurse station.
- Repair company was contacted to assess Wanderguard system and to install a keycode pad/mag lock for the employee entrance/exit door.
- All residents reviewed for elopement risk.
- Wandering and elopement care plans were reviewed by the DON.
- All elopement binders reviewed by DON.
- Elopement drill was conducted.
- Education initiated.
- Education including: Policy Review related to increasing exit seeking behaviors and what to do if resident found outside.
- Audit on Wanderguard function 5 times weekly.
- Audit 5 staff members what to do if resident is observed an increase in exit seeking behaviors 5 times weekly and then randomly thereafter.
- Elopement drills will be completed at least quarterly.
- DON will audit residents who are currently an elopement risk twice weekly to ensure appropriate interventions are in place.
- All audits submitted to the QAPI Committee for further review.
Failure to Conduct Annual CNA Performance Reviews
Penalty
Summary
The facility failed to ensure that Certified Nursing Assistant (CNA) staff received a performance review at least every 12 months, as required. This deficiency was identified for five CNAs who were selected for review. CNAs T, U, S, and R were all hired on March 1, 2023, and had not received an evaluation in the past 12 months, despite being due for one on or around March 1, 2024. Similarly, CNA H, hired on August 17, 2023, also had not received an evaluation within the required timeframe. The facility lacked a Policy and Procedure for conducting CNA performance evaluations. During an interview, the Assistant Divisional President (ADVP V) acknowledged that the facility does not conduct yearly evaluations for CNAs. Instead, the facility implements quarterly wage increases and Performance Improvement Plans (PIPs) when disciplinary actions are necessary. The surveyor referred ADVP V to the State Operations Manual, which mandates that facilities complete performance reviews of every nurse aide at least once every 12 months.
Food Temperature Deficiency
Penalty
Summary
The facility failed to ensure that all residents received food at a palatable temperature, as evidenced by a test tray that was outside of the acceptable temperature range. According to the facility's Food Production Guidelines, hot food should be held at 135°F or above, and cold food should be held at 41°F or below. During an observation, the surveyor found that the meat and noodles on the test tray were at 123.8°F, the corn was at 125.8°F, and the milk was at 41.7°F. The meat was difficult to chew, and both the meat and noodles, as well as the corn, were cold, while the milk was warm. The Director of Food Services acknowledged that hot foods should be served hot and cold foods should be served cold, indicating an understanding of the concern regarding the temperatures of the food on the meal tray.
Medication Administration Deficiency for a Resident
Penalty
Summary
The facility failed to provide pharmaceutical services that ensured the accurate administration of medications for a resident, identified as R3, who did not receive Acetaminophen, Aspirin, and Lacosamide as scheduled on ten separate days in August 2024. The facility's policy requires medications to be administered according to the prescriber's written orders and the established medication administration schedule. However, R3's Medication Administration Record (MAR) indicated that these medications were administered outside the designated time range of 6:00 AM to 10:00 AM on multiple occasions. The deficiency was further highlighted during interviews with LPN C, who admitted that R3 often refused morning medications, preferring to take them after breakfast. LPN C acknowledged that the medications were administered late, not just charted late, and failed to notify the provider to adjust the medication schedule. The Director of Nursing (DON B) and the Director of Health Services (DHS D) were made aware of the incorrect documentation and confirmed that the medications were indeed given late, contrary to the facility's expectations.
Failure to Prevent and Manage Pressure Ulcers
Penalty
Summary
The facility failed to provide appropriate pressure ulcer care and prevent new ulcers from developing for two residents. Resident R4 was admitted without a pressure injury or catheter but returned from hospitalization with a Foley catheter. The facility did not implement interventions to prevent medical device-related pressure injuries, failed to complete weekly measurements and assessments, and did not perform treatments as ordered. As a result, R4 developed a full-thickness wound extending from the tip of the penis through the meatus and down to the shaft. Despite documentation of pressure from the Foley catheter causing redness, pain, and drainage, the facility did not conduct weekly assessments or measurements of the affected area. Resident R6 was admitted without a pressure injury but developed a stage 2 pressure ulcer on the coccyx. The facility did not implement interventions to prevent the development of pressure injuries upon admission, failed to notify the physician when the wound worsened, and did not ensure proper hand hygiene during wound care. The wound management notes indicated discrepancies in documentation, with two entries for the same time and date, and treatments were not signed out as completed on the Treatment Administration Record (TAR) until several days later. The facility's policies on wound care and catheter care were not followed, leading to the development and worsening of pressure injuries in both residents. The lack of timely assessments, documentation, and communication with healthcare providers contributed to the deficiencies observed by the surveyors. The facility's failure to adhere to professional standards of practice for pressure ulcer prevention and care resulted in immediate jeopardy for the residents involved.
Removal Plan
- The facility reviewed the care plan of resident to identify and complete follow up, if indicated for concerns related to the catheter device. The resident was sent to hospital for evaluation.
- The facility identified all residents currently admitted to identify any possible similar events related to abnormal findings for residents with catheters at risk for injury including but not limited to pressure ulcers.
- Facility conducted a sweep of all residents with an indwelling foley catheter to ensure interventions are in place to prevent PI development.
- Skin assessments have been completed on all residents with an indwelling catheter.
- The facility initiated proactive education with licensed nursing staff on catheter care and pressure ulcer prevention.
- Nursing staff will be educated to ensure correct positioning to prevent tubing from being taut or causing pressure on the urethra.
- Nursing staff will be educated on monitoring of skin integrity on residents with catheters during cares, paying special attention to skin impairment and will be completed with the change in condition policy. Any findings will be reported immediately.
- The facility initiated a skills check list for licensed nursing staff for catheter care.
- The facility audited all residents with catheters with or without wounds related to catheter use to ensure orders were appropriate and treatment plans were in place for care as well as prevention of pressure ulcers.
- Proactive education on the use of stat locks for catheters.
- Documentation is to include weekly measurements and assessments if a pressure ulcer is identified. These are to be signed out in the TAR as ordered.
- The facility initiated education with licensed nurses to ensure physician orders are transcribed correctly to the MAR/TAR.
- Licensed Nursing Staff were also educated on documenting and reporting changes of condition at the time of the observation to the physician as well as the resident's responsible party and hospice.
- The facility initiated reeducation with all Licensed Nursing Staff on identifying and reporting Changes of Condition when newly identified changes in health status are identified.
- The facility initiated reeducation with all Licensed Nursing Staff on completion of a comprehensive assessment on all skin events with a noted change in size, shape, and clinical presentation at the time of discovery.
- The Licensed Nursing staff was reeducated on completing a notification to the MD, RP, and or Guardian at the time of identification.
- The Licensed Nursing Staff were reeducated on catheter care including but not limited to pressure ulcer prevention and treatment.
- The Licensed Nursing staff were reeducated on transcribing orders to the MAR/TAR as ordered.
- The facility will review orders daily in the Morning Clinical Meeting to ensure that preventative orders are in place for catheters to decrease the risk for pressure.
- The facility will review Matrix EHR (electronic health record) daily during Morning Clinical Meeting to identify Changes of Condition and ensure notifications/consultations were completed. Follow up will be completed if indicated based on the outcome of the audit.
- The facility will complete random audits 3x weekly with Licensed Nurses to gauge understanding related to completion of Changes of Condition. Remedial education will be provided at the time of completion of audits if indicated.
- The facility will complete random audits 3x weekly on catheters to ensure care is provided per clinical standards. To include proper placement of leg strap/stat lock to prevent pressure. Remedial education will be provided at the time of completion of audits if indicated.
- The facility will complete random audits 3x weekly on pressure ulcers to ensure care is provided per clinical standards. Remedial education will be provided at the time of completion of audits if indicated.
- The facility will complete random audits 3x weekly on treatment records and weekly skin assessments to ensure care is provided per clinical standards. Remedial education will be provided at the time of completion of audits if indicated.
- The facility will audit residents with medical device pressure injuries 3x weekly to ensure weekly assessments are documented in the medical record including measurements.
- The results of the audits will be reported to the quality assurance and performance improvement (QAPI) committee and adjustments will be made to frequency of audits based on findings.
Failure to Report Alleged Violations in a Timely Manner
Penalty
Summary
The facility failed to report alleged violations involving abuse, neglect, exploitation, or mistreatment within the required timeframe for four of ten sampled residents. According to the State Operations Manual, such allegations must be reported immediately, but not later than 2 hours if they involve abuse or result in serious bodily injury, or not later than 24 hours if they do not involve abuse and do not result in serious bodily injury. The facility's policy, updated in 2024, aligns with these requirements, yet the facility did not adhere to them in several instances. One resident reported that a Certified Nursing Assistant (CNA) was rude and yelled at them, but this was not reported to the State Agency. Another resident was found with a black eye, an injury of unknown origin, which was also not reported. Additionally, a resident reported neglect when staff refused to assist with personal hygiene, stating that they were not obligated to do so. This incident was not reported to the State Agency either. Lastly, a resident claimed that personal items, including a white ski jacket and a pair of jeans, were stolen, but this allegation of misappropriation was not reported. The Nursing Home Administrator acknowledged during interviews with the surveyor that these allegations should have been reported to the State Agency. The facility's grievance log and progress notes documented these incidents, yet there was a failure to follow through with the required reporting procedures. This oversight indicates a significant lapse in adhering to regulatory requirements for reporting suspected abuse, neglect, or theft, as outlined in the facility's own procedural guidelines.
Failure to Investigate Alleged Violations
Penalty
Summary
The facility failed to ensure that all alleged violations involving abuse, neglect, exploitation, or mistreatment were thoroughly investigated for four residents. Resident 1 reported that a CNA was rude and yelled at them, but this allegation was not thoroughly investigated. The facility did not identify the allegation as potential abuse, did not interview other staff or residents, and did not suspend the suspected employee pending the outcome of the investigation. Additionally, there was a lack of complete documentation of the investigation. Resident 10 was found with a black eye, an injury of unknown origin, which was not thoroughly investigated. The facility failed to identify the injury as a potential abuse case, did not interview staff, did not update the physician or the resident's representative, and did not document a complete investigation. The lack of documentation in the resident's medical record further highlights the deficiency in handling this case. Resident 11 reported that staff refused to assist them with personal hygiene, which could be considered neglect. The facility did not thoroughly investigate this allegation, as they failed to interview other staff and residents, did not suspend the suspected employee, and did not document a complete investigation. Additionally, Resident 7 reported missing personal items, alleging misappropriation, but the facility did not investigate this concern thoroughly, as the NHA was unaware of the issue and no documentation of an investigation was provided.
Failure to Assess and Notify Physician of Resident's Change in Condition
Penalty
Summary
The facility failed to provide necessary care and services in accordance with professional standards for a resident who experienced a change in condition. The resident, who had diagnoses including Metabolic Encephalopathy, Rhabdomyolysis, and congestive heart failure, reported not feeling well and had a gray emesis. Despite these symptoms, the nurse only took vital signs and did not perform a thorough assessment. The resident was later found deceased in his room with black liquid emesis present. The facility's policy on Notification of Change in Condition requires notifying the physician of significant changes in a resident's status. However, the nurse did not inform the physician of the resident's condition, nor did she conduct a follow-up assessment throughout the day. The nurse cited being overwhelmed with responsibilities as a reason for not following up. Interviews with staff, including the Director of Nursing and Nurse Practitioner, indicated that a more comprehensive assessment should have been conducted, including checking heart and bowel sounds. The Nursing Home Administrator was unable to provide a standard of practice for assessing changes in condition, and the facility lacked a specific policy on nurse assessments. The failure to conduct a focused assessment and notify the physician of the resident's change in condition contributed to the deficiency identified by the surveyors.
Latest citations in Wisconsin
Two residents did not receive skin care and monitoring consistent with professional standards or their expressed preferences. One resident sustained a right knee abrasion from a fall that was noted on a fall report but not reflected in subsequent weekly skin assessments, MAR/TAR entries, or progress notes; the resident later showed the surveyor a visible wound and reported that staff had not followed up after the initial fall. Nursing staff gave conflicting accounts about the existence and monitoring of this wound, and the DON was unaware of it and unable to describe its progression, while relying on CNAs to observe and report changes. Another resident developed a U-shaped area on the left back that a CNA described as a previously bruised, weeping area and a family member described as a bruise, yet weekly skin checks continued to document intact skin with no open areas and no specific description of this site. A later photo taken by the DON showed a U-shaped scar on the back, but there were no prior measurements, photos, or detailed documentation to track its development or characteristics.
Two residents experienced deficiencies in transfer safety when staff did not follow or update care-planned transfer methods. One resident with CVA and hemiplegia, care-planned for a Lumex transfer with two staff, was transferred by a single RN using the Lumex and was lowered to the floor when unable to continue standing. Another resident with MS, CVA, and severely impaired cognition, care-planned for pivot disc transfers with one staff, was observed being transferred with a Lumex by a CNA, despite the care plan not being revised to reflect this method and no documented therapy re-assessment for renewed Lumex use.
A resident with stroke-related hemiplegia and documented colonization with carbapenem-resistant Pseudomonas aeruginosa (CRPA) was care-planned for Enhanced Barrier Precautions (EBP), and the facility’s policy required gown and glove use for high-contact activities such as transfers. Despite EBP signage on the door and PPE available, a CNA and the NHA transferred the resident with a mechanical lift, physically holding and positioning the resident, without wearing gowns or gloves, and then continued tasks in the room. In interviews, the CNA, NHA, and DON stated they believed EBP applied only to direct care and did not include transfers, resulting in noncompliance with the facility’s infection prevention and control program.
A resident was admitted to hospice, which the facility’s DON identified as a significant change in condition requiring a Significant Change in Status Assessment (SCSA) MDS to be completed within 14 days per the RAI User Manual and facility policy. The last MDS for this resident had been completed earlier, and although an SCSA was started after the hospice admission, it was never completed or submitted. The resident later died, and the DON acknowledged that the significant change MDS was not completed within the required timeframe.
A resident with obesity, weakness, and type 2 DM with polyneuropathy, who had no cognitive impairment and required a sit-to-stand mechanical lift with two-person assist per the care plan, experienced a fall during a transfer when a CNA performed the lift alone. The CNA unhooked one side of the sling, had difficulty reaching the other side, unlocked the lift while the resident was partially on the bed with feet on the device and holding a trapeze, and the lift moved forward as the resident pushed with their legs, causing the resident to slide to the floor. Staff interviews confirmed that transfer requirements are obtained from the care plan/Kardex, that mechanical lifts may require two staff depending on the plan, and that this resident specifically required two-person assistance, but only one CNA was present at the time of the fall.
The facility failed to maintain required RN coverage and a full-time DON, resulting in no RN on duty for multiple days and no documented RN supervision of nursing staff. In this context, LPNs completed admission and readmission assessments for several residents with complex conditions such as diabetes, COPD, CHF, sepsis, ESRD, and osteomyelitis, and administered IV antibiotics, including via PICC lines, sometimes without appropriate IV certification. CMA/MTs independently assessed pain, administered PRN oxycodone, and injected insulin for a resident with diabetes and pressure ulcers, all without an RN employed to provide direct supervision. Leadership acknowledged reliance on LPNs and CMAs for these functions and on off-site or sister-facility DONs for support, but could not provide documentation of on-site RN coverage, leading surveyors to cite an immediate jeopardy deficiency.
A resident with COPD, emphysema, and leukemia, who was cognitively intact, reported shortness of breath and wheezing and received a PRN nebulizer treatment documented as effective, but no vital signs or comprehensive respiratory assessment were completed. Later, the resident told an LPN that she might need to go to the hospital due to ongoing shortness of breath; the LPN acknowledged this but did not immediately assess the resident, citing that the resident often complained and did not appear in dire need. The resident and her family member reported that she clearly requested to go to the hospital and that staff did not act, leading the family member to call 911. EMS transferred the resident to the hospital, where she was found to be hypoxic and was diagnosed with acute hypoxic respiratory failure, chronic PE, and bronchiectasis with acute lower respiratory infection.
A resident with a history of lumbar discitis/osteomyelitis and chronic myeloid leukemia had IV daptomycin discontinued after imaging showed improvement, and an ID physician faxed new orders for PO levofloxacin and PO vancomycin. Although the fax was confirmed as received and scanned, nursing did not transcribe these antibiotics into the EMR or MAR, and they were not administered for approximately two months, even as the resident reported to the ID physician via telehealth that she was tolerating levofloxacin, believing she was taking it. The oral antibiotic orders did not appear in the physician order listing until after the resident was hospitalized again for fever and pain, when imaging showed recurrent discitis/osteomyelitis and the hospital continued or resumed levofloxacin and PO vancomycin. In a separate incident, an LPN administered another resident’s IV ertapenem instead of the ordered IV daptomycin to this resident after taking the wrong medication from the refrigerator, contrary to facility policies requiring medications to be administered according to physician orders and pending orders to be checked and confirmed after physician visits.
The facility failed to provide enough qualified nursing staff and allowed improper delegation of nursing and medication tasks. On an evening shift, only three CNAs (one for a partial shift) were assigned to 34 residents, despite the facility’s own staffing plan calling for higher CNA coverage. A resident with multiple serious conditions, dependent for transfers and incontinent, reported waiting over three hours for toileting assistance and described routinely long call-light response times, while a family member reported chronic delays in staff response. A CMA/MT had been independently assessing pain and administering PRN oxycodone, including using a nonverbal pain scale, even though facility policy and state guidance restrict unlicensed staff from performing assessments or making PRN decisions. Multiple residents’ admission and readmission assessments and baseline care plans were completed and signed by LPNs without RN assessment, and LPNs were administering IV ertapenem via PICC lines without documented IV training or formal RN delegation, contrary to facility policy and Wisconsin scope-of-practice standards.
Surveyors found that the facility failed to follow its own food safety and sanitation policies, resulting in expired and improperly labeled food items stored in the walk-in cooler and freezer, including multiple juices and fish past their use-by or manufacturer expiration dates, as well as a torn-open package of hot dog buns exposed to air. They also observed cobwebs, dead insects, and accumulated dust and debris on the wall behind shelving where clean dishes were stored, with nearby window air-conditioning units that could blow contaminants onto the dishes. A dietary aide acknowledged that dietary staff should be monitoring expiration dates, and leadership later confirmed the expectation that expired items and unsanitary conditions should not be present, while 34 residents were placed at risk of foodborne illness.
Failure to Assess and Monitor Skin Wounds and Scars for Two Residents
Penalty
Summary
The deficiency involves the facility’s failure to provide treatment and care consistent with professional standards and resident preferences for two residents with skin impairments. For the first resident, who had diagnoses including cerebrovascular accident and hemiplegia and an intact BIMS score of 15, a fall report documented a right front knee abrasion at the time of a fall. Despite this, subsequent weekly skin assessments repeatedly documented intact skin with no indication of a right knee abrasion. When interviewed, the resident reported having a fall that caused a rug burn on the right knee and showed the surveyor a circular wound with a reddened periwound area, yellow center with visible depth, and red lines across the front of the knee. The resident stated staff looked at the wound when the fall occurred but did nothing afterward and expressed a desire for staff to look at and address the wound. Nursing staff interviews revealed inconsistent awareness and monitoring of this wound. An LPN initially stated the resident had no wounds or abrasions and confirmed there was no documentation or monitoring of a right knee wound in the medical record, despite the fall report noting an abrasion. The LPN later acknowledged the right knee wound was related to the fall and that the resident had been picking at it, describing a plan to keep it open to air and monitor, though this plan was not reflected in the record. Another nurse stated that if a wound or bruise is identified, it should be monitored and appear on the MAR or TAR until healed, but also indicated the resident did not have any wounds and only knew of a picked scab from report. The DON was not aware of the wound, found no documentation of it in progress notes, and later stated nurses were not expected to monitor the wound because CNAs observe wounds and report changes, while being unable to state whether the wound had changed in size or wound bed characteristics. For the second resident, who had diagnoses including heart failure and muscle weakness and a moderately impaired BIMS score of 12, the care plan identified potential or actual impairment to skin integrity related to multiple medical conditions. A CNA reported that this resident had a U-shaped area on the left back that had previously been a bruise and had been weeping, and stated this change had been reported to a nurse. A progress note documented a faded bruised area on the left back rib cage with scant blood related to a recent fall, but there was no further documentation of this area in the medical record. Weekly skin check forms over several months repeatedly documented skin as intact, dry, and fragile, with no open areas, and did not identify the U-shaped area on the back. A family member reported observing a U-shaped mark on the resident’s left back rib cage that appeared to be a bruise. Later, the DON presented a photo showing a U-shaped scar on the left back, approximately one inch wide with a line about 1/8 inch thick, but there were no prior photos or measurements to compare, and the scar’s details and location had not been documented on weekly skin assessments. The DON acknowledged that more thorough documentation on the skin check forms would have been helpful and stated that information for these forms was based on CNA observations and nursing assessments, which might not cover all skin areas depending on resident positioning.
Failure to Follow and Update Transfer Care Plans Leading to Unsafe Transfers
Penalty
Summary
The deficiency involves the facility’s failure to maintain an environment free of accident hazards and to provide adequate supervision during transfers for two residents. One resident with a history of cerebral vascular accident and hemiplegia, and with intact cognition per a BIMS score of 15/15, had a care plan dated 2/11/26 specifying transfers with a Lumex (manual stand assist lift) and assistance of two staff. Despite this, on 2/15/26 the resident was transferred from a chair to a shower chair by a single RN using a Lumex, during which the resident could no longer stand and was lowered to the ground. The DON confirmed that the care plan required two staff for transfers and that only one staff assisted during the incident, and the RN acknowledged transferring the resident alone, stating they believed only one staff was required. The second resident, with diagnoses including multiple sclerosis and cerebral vascular accident and a BIMS score of 7/15 indicating severely impaired cognition, had an ADL self-care performance care plan dated 2/11/26 that specified transfers with a pivot disc and one staff. However, surveyor observation on 3/31/26 showed a CNA transferring this resident from bed to wheelchair using a Lumex, which the resident successfully completed by following verbal cues. The DON reported that staff had used a Lumex with this resident for four years and verified that the care plan still indicated use of a pivot disc, acknowledging the care plan was incorrect. Therapy documentation showed that a pivot disc had been trialed and recommended for toilet transfers due to a custom-fit wheelchair that did not accommodate the Lumex, and that prior to this trial the resident had used a Lumex for transfers. The DON could not locate therapy notes indicating the resident had been re-assessed for renewed Lumex use, and the care plan had not been revised to reflect the resident’s current transfer method.
Failure to Follow Enhanced Barrier Precautions During Resident Transfer
Penalty
Summary
The deficiency involves the facility’s failure to implement its infection prevention and control program, specifically its Enhanced Barrier Precautions (EBP) policy, for a resident colonized with carbapenem-resistant Pseudomonas aeruginosa (CRPA). The facility’s EBP policy, revised 9/9/25, requires gown and glove use during high-contact resident care activities, including transfers, and specifies that EBP should be followed outside the resident’s room when performing transfers. The resident had a diagnosis of stroke with hemiplegia and an MDS assessment showing intact cognition with a BIMS score of 15/15. A care plan dated 2/18/26 documented CRPA colonization and included an intervention to observe EBP for infection control. On observation, an EBP sign was posted on the resident’s door and PPE was available next to the room. Despite this, a CNA entered the room without donning a gown or gloves and attached a lift sling to a mechanical lift. The Nursing Home Administrator then entered without gown or gloves and operated the lift while the CNA held the resident in the sling and maneuvered the resident into a wheelchair, including holding the resident’s leg and guiding the resident into the chair. After the transfer, the NHA sanitized the lift while the CNA provided the resident a hat and made the bed. In interviews, both the NHA and CNA stated they did not believe EBP was required because they did not consider the transfer to be direct care, and the DON reported being told that EBP was only required for direct care, which they understood did not include transfers.
Failure to Complete Timely Significant Change MDS After Hospice Admission
Penalty
Summary
The facility failed to complete a Significant Change in Status Assessment (SCSA) Minimum Data Set (MDS) within the required timeframe after a resident experienced a significant change in condition. Facility policy on comprehensive assessments, last revised on an unspecified date, states that comprehensive assessments are to be conducted according to the criteria and timeframes in the Resident Assessment Instrument (RAI) User Manual, which requires that an SCSA be completed by the end of the 14th calendar day following determination of a significant change. The Director of Nursing (DON) stated that MDS assessments are completed on admission, annually, quarterly, with a significant change, and as needed, and that a significant change includes a decline or improvement in two or more areas of care or when a resident is admitted to or removed from hospice, with a completion timeframe of 14 or 15 days after recognizing the change. Surveyor review of the resident’s electronic health record showed that the last completed MDS assessment was done on a prior date, and the resident was later admitted to hospice, which the DON identified as a significant change requiring an SCSA. An SCSA was initiated after the hospice admission but was left incomplete and never submitted. The resident subsequently expired, and the DON acknowledged during interview that the significant change MDS had not been completed and was past the 14-day requirement.
Failure to Follow Two-Person Mechanical Lift Transfer Care Plan Resulting in Resident Fall
Penalty
Summary
The deficiency involves the facility’s failure to ensure adequate supervision and adherence to the care plan for a resident requiring assistance with mechanical lift transfers. The facility’s own policies on falls and person-centered care planning require implementation of resident-specific fall prevention measures and provision of services as outlined in the care plan. For this resident, the comprehensive care plan identified self-care deficits related to type 2 diabetes and morbid obesity and specified that all transfers were to be completed using a sit-to-stand mechanical lift with the assistance of two staff. The resident, who had diagnoses including abnormal posture, weakness, type 2 diabetes with polyneuropathy, and morbid obesity, and who had no cognitive impairment per a BIMS score of 13/15, experienced a fall during a transfer. Progress notes document that a CNA was performing a sit-to-stand mechanical lift transfer to bed with only one staff member present, despite the care plan requirement for two-person assistance. During the transfer, the CNA had unhooked one side of the sling and was attempting to unhook the other side, had difficulty reaching, and then unlocked the sit-to-stand lift while the resident was partially on the bed, with feet on the lift and holding the bed trapeze. Because the resident was pushing with their legs, the lift moved forward and the resident slowly slid to the floor. Interviews confirmed that staff were aware that mechanical lifts, including sit-to-stand devices, may require two staff depending on the care plan, and that this resident specifically required two-person assistance for transfers. The resident reported that only one CNA was present at the time of the fall and that usually two staff assist due to the resident’s size. Nursing and CNA staff described that they rely on the care plan or Kardex in the computer to determine transfer needs and acknowledged that sit-to-stand lifts can require one or two staff based on the resident’s plan of care. The DON acknowledged that the CNA involved was working alone during the transfer when the fall occurred and was not following the resident’s care plan.
Lack of RN Coverage and Oversight Leading to Out-of-Scope Nursing and Medication Practices
Penalty
Summary
The deficiency involves the facility’s failure to employ a full-time RN designated as the DON and to ensure RN services were provided at least eight consecutive hours a day, seven days a week, as required by regulation and by the facility’s own nursing services policy. Payroll-Based Journal staffing data for the first quarter of 2026 showed a one-star staffing rating and multiple days with no RN hours. Review of daily staffing schedules for several consecutive days in March showed no RN scheduled on any of those dates, indicating there was no RN assigned to supervise nursing staff or oversee resident care. The Administrator confirmed that the DON, who had been the only full-time RN, resigned and her last day was mid-March, and the ADON confirmed that since that resignation there had been no RN employed by the facility and that even when a DON was employed, most weekends did not have RN coverage. In the absence of consistent RN presence and oversight, LPNs were performing admission and readmission nursing assessments and administering IV medications, and CMA/MTs were performing pain assessments, administering PRN pain medications, and administering insulin, all of which were outside their scope of practice as described in the report. Multiple residents’ records showed admission data collection and baseline care plan tools completed and signed by LPNs rather than an RN. For example, one resident admitted with diabetes type 2, osteomyelitis of vertebra, and orthopedic aftercare had a 72-hour admission/re-admission assessment documented by an LPN. Another resident admitted with COPD and traumatic ischemia of muscle had admission data collection and baseline care plan tools completed and signed by an LPN, with a late-entry health status note by a sister-facility DON added seven days after admission. Additional residents admitted with chronic congestive heart failure, sepsis, diabetes type 2, congestive heart failure, and ESRD also had admission data collection notes completed by LPNs. The report further documents that LPNs administered IV medications, including through PICC lines, without RN oversight, and in at least one case outside the LPN’s own training and certification. One resident with an order for IV ertapenem had doses administered on three consecutive days by an LPN and the ADON, who is also an LPN. The ADON stated that most LPNs had been trained to administer IV medications, but identified two LPNs who were not certified, while the former DON stated she believed those LPNs were certified and had allowed them to administer IV medications after observing them. CMA/MTs were documented as completing pain assessments and administering PRN oxycodone and insulin injections without an RN employed to provide direct supervision. One resident with diabetes type 2, bilateral stage II heel pressure ulcers, chronic pulmonary embolism, and vertebral osteomyelitis had multiple pain assessments and PRN oxycodone doses documented by a CMA/MT, as well as several insulin doses administered by the same CMA/MT. Interviews with the RDO and Medical Director confirmed that RN coverage was expected to be provided by DONs from sister facilities, but there was no documentation of their presence in the building, and the Medical Director emphasized that RNs are responsible for assessments, IVs, and staff supervision to ensure practice within scope. These combined actions and inactions led surveyors to identify immediate jeopardy beginning in mid-March.
Removal Plan
- Employ a full-time interim DON
- Provide staff education on notification of changes in condition
- Assess nurses' IV competency
- Employ an agency RN to ensure RN coverage on Saturdays and Sundays
- Reassess all residents with IVs, pressure injuries, and new admissions
- Reassess all residents with a documented change in condition
Failure to Assess Resident’s Respiratory Change in Condition and Request for Hospital Transfer
Penalty
Summary
The deficiency involves the facility’s failure to assess and respond appropriately to a resident-reported change in condition related to respiratory symptoms. The resident had significant medical diagnoses including COPD, panlobular emphysema, osteomyelitis of the lumbar vertebra, and chronic myeloid leukemia. A recent MDS showed the resident was cognitively intact with a BIMS score of 15 and used a wheelchair for mobility. The care plan also identified a focus on the resident and spouse making inappropriate EMS 911 calls when no true emergency existed, with interventions focused on educating them about appropriate EMS use. On the day of the incident, the resident reported shortness of breath and wheezing and received a PRN nebulizer treatment of Ipratropium-Albuterol, which was documented as effective. However, the LPN did not collect additional assessment data or notify an RN of the resident’s complaint of shortness of breath. No comprehensive respiratory assessment or vital signs were obtained at that time despite the resident’s symptoms. Later that same day, the resident told the LPN that she "may need to go to the hospital" and reported feeling short of breath. The LPN acknowledged that the resident made this statement but did not immediately assess the resident, stating she believed the resident was not in dire need and that the resident often complained of various ailments. According to the resident’s account, she specifically told the LPN that she needed to go to the hospital, was wheezing a lot, and tried to stay calm while waiting about an hour without staff action, after which she called her husband. The husband reported that the resident was crying, calling out in the hallway, and that he called 911 because staff were not doing anything. The facility’s grievance file and staff statements documented that the LPN was aware the resident said she "may need to go to the hospital" but did not complete an assessment before EMS arrived. The resident was transferred to the hospital, where she was found to have hypoxia with low oxygen saturation and was diagnosed with acute hypoxic respiratory failure, chronic pulmonary emboli without acute cor pulmonale, and bronchiectasis with acute lower respiratory infection. The Medical Director later stated her expectation that when a resident states they want to go to the hospital, staff should conduct an assessment, obtain vital signs, and report to the provider.
Failure to Transcribe and Administer Ordered Antibiotics and Wrong IV Medication Administration
Penalty
Summary
The deficiency involves the facility’s failure to ensure a resident was free from significant medication errors, specifically related to transcription and administration of ordered antibiotics and the administration of another resident’s IV antibiotic. The resident had a history of lumbar discitis/osteomyelitis and chronic myeloid leukemia and had been receiving IV daptomycin via PICC line following a hospital stay. An MRI in mid-January showed improvement, and the infectious disease (ID) physician initially ordered discontinuation of IV daptomycin, PICC removal, and discontinuation of weekly labs. The following day, after further review of the MRI and inflammatory markers, the ID physician ordered a transition to oral levofloxacin 750 mg daily and oral vancomycin 125 mg daily for several weeks, including vancomycin for C. diff prophylaxis. These orders were faxed to the facility and were later confirmed by the fax company and the Business Office Manager as having been received by the facility. Despite receipt of the faxed orders, the facility did not transcribe the oral levofloxacin and oral vancomycin into the resident’s physician orders or MAR for January or February, and there was no evidence on the MAR that these medications were administered during that period. The physician order listing for the resident showed that the oral levofloxacin and vancomycin orders did not appear until mid-March, when the resident returned from the hospital with those medications ordered. During telemedicine follow-up with the ID physician, the resident reported doing well and tolerating levofloxacin, believing she was taking the ordered antibiotics, even though the MAR showed no administration. The resident, who was cognitively intact per a BIMS score of 15, later stated she only took medications provided by the facility and did not know the oral antibiotics had not been given. The Assistant DON and consultant pharmacist both confirmed that no orders for oral levofloxacin or vancomycin were received by the pharmacy or entered into the system in January or February. In March, the resident was sent to the ER with fever and left knee pain, and imaging showed extensive osseous erosion at L1-2 concerning for discitis/osteomyelitis. The hospital documentation referenced the resident as being chronically on levofloxacin and oral vancomycin for discitis and continued or resumed these medications, which were then first documented as administered at the facility in mid-March. Separately, in January, a medication occurrence report documented that an LPN administered another resident’s IV antibiotic, ertapenem, instead of the ordered daptomycin to this resident. The LPN later stated she did not check thoroughly enough and took the wrong IV medication from the refrigerator, describing it as an honest mistake and noting that previously there had only been one resident with an IV. The facility’s own policies required medications to be administered according to physician orders and required licensed nurses to check and confirm pending orders after physician visits, but the faxed ID orders for oral antibiotics were not processed, and the wrong IV antibiotic was administered on one occasion. The Medical Director stated she was not aware that the resident was supposed to start two oral antibiotics in January as ordered by the ID physician and indicated her expectation that any faxed orders for oral antibiotics would be processed and administered. The Business Office Manager described the process for handling telehealth visit notes and faxed orders, explaining that nursing staff received faxed records and placed them in a bin for scanning into the EMR under a miscellaneous tab. With assistance from the fax company, the BOM confirmed that the fax containing the orders to start oral levofloxacin and add oral vancomycin was received by the facility. The facility’s policies on medication errors and physician orders emphasized preventing significant medication errors and ensuring orders were entered and confirmed, but the failure to transcribe and administer the ordered oral antibiotics and the administration of another resident’s IV antibiotic constituted significant medication errors for this resident.
Inadequate Staffing and Improper Delegation of Nursing and Medication Tasks
Penalty
Summary
The deficiency involves the facility’s failure to provide sufficient and appropriately qualified nursing staff to meet residents’ needs, and failure to ensure that LPNs and CMAs/MTs practiced within their legal scope and professional standards. The facility’s own facility assessment called for a CNA-to-resident ratio of one CNA for ten to sixteen residents on the evening shift, yet on the evening of survey entry there were only three CNAs for 34 residents, with one CNA scheduled for only a partial shift. Interviews and documentation, including a police body-worn camera narrative, showed that staff and leadership acknowledged difficulty providing needed care due to lack of staffing. The Nursing Home Administrator told police that one resident needed constant care that was difficult to provide because of staffing shortages, and an LPN stated she felt residents needed more attention than staff could provide. One resident with osteomyelitis of the lumbar vertebra, COPD, emphysema, and chronic myeloid leukemia, who was wheelchair-bound, dependent for transfers, and frequently incontinent of bowel, reported waiting over three hours for assistance after a bowel movement, prompting a call to local police. This resident later told the surveyor that call lights usually took 30–45 minutes to be answered and that care was timelier while surveyors were present. A family member reported that it took staff “forever” to respond to this resident’s needs and that he had complained to the ADON about response times. These accounts, combined with staffing records, demonstrated that the facility did not have enough staff on duty to meet residents’ immediate care needs. The facility also failed to ensure that CMAs/MTs and LPNs practiced within their scope and under appropriate RN oversight. A CMA/MT had been independently assessing residents’ pain and administering PRN oxycodone, including documenting pre- and post-administration pain levels, despite state guidance that assessments cannot be delegated to unlicensed personnel and facility policy stating that CMAs/MTs are not to assess pain or administer PRN medications without an RN’s assessment. The CMA/MT reported using both verbal reports and a nonverbal pain scale and believed this was within her scope, while the VPCO and FDON later stated it was not. Additionally, multiple admission and readmission nursing assessments and baseline care plan tools for several residents were completed and signed by LPNs without evidence of RN assessment, even though state standards limit LPNs to data collection and require RNs to complete resident assessments. The FDON and ADON acknowledged that, in the absence of an RN DON and because most admissions occurred on evenings, LPNs had been completing all initial nursing assessments for years. Further, the facility did not ensure that LPNs performing IV therapy had the required additional training and RN delegation as outlined in facility policy and state guidance. One resident with an order for IV ertapenem via PICC line received this medication on multiple days from LPNs, including an LPN whose personnel file contained no documentation of IV therapy training. The ADON confirmed that this LPN was not certified to administer IV/PICC medications, while the LPN stated she had been hanging IV medications via PICC lines since hire, without formal facility training, and was sometimes the only nurse available to administer PICC medications, with the other staff person being a CMA/MT. The FDON stated she supervised licensed staff and had observed LPNs administering IV medications without concerns, but there was no evidence of the documented training and competency validation required by facility policy for delegation of IV tasks to LPNs. Collectively, these findings showed that the facility did not maintain adequate RN presence, did not follow its own delegation and competency policies, and allowed LPNs and CMAs/MTs to perform assessments and IV tasks beyond their scope, affecting all residents in the facility.
Expired Food and Unsanitary Kitchen Conditions in Dietary Services
Penalty
Summary
Surveyors identified a deficiency in the facility’s food service operations related to failure to follow its own food safety and sanitation policies. The facility’s policies required that all local, state, and federal standards be followed, that food be protected from contamination, and that perishable foods be used prior to their use-by or expiration dates, with out-of-date foods discarded. During an observation of the kitchen’s walk-in cooler, surveyors found multiple juice containers labeled by the facility with use-by dates that had already passed, including cranberry juice, orange juice, and apple juice. They also found a container of concentrated lemon juice with a manufacturer’s expiration date that had already passed, despite the facility having applied a later “use by” date that extended beyond the manufacturer’s expiration. Further observations in the kitchen’s walk-in freezer revealed a torn-open package of hot dog buns with several buns exposed to air and an opened box of fish with a manufacturer’s expiration date that had already passed. Additional inspection of the kitchen area showed multiple cobwebs and dead insects on the wall behind portable shelving where clean dishes were stored, along with a buildup of black and gray dust and debris. Two window unit air conditioners were located next to this shelving, with the potential to blow debris and pests onto the clean dishes if turned on. A dietary aide acknowledged these conditions during the survey, stating that all dietary staff should be checking use-by and expiration dates. The Regional Director of Operations later stated it was her expectation that there would be no items beyond use-by or expiration dates and no dust or dead bugs in the kitchen. These failures placed all 34 residents at risk of foodborne illnesses.
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