Above average — CMS composite of the measures below.
Past the typical resurvey interval — a standard survey could occur at any time
Estimate from public CMS data, current as of July 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Dove Healthcare - West Eau Claire during CMS and state inspections, most recent first.
The facility did not appoint a director of food and nutrition services who met the required qualifications. The Nutritional Services Director's only credential was a food safety manager certificate, which does not fulfill the certified dietary manager requirement. A Registered Dietician visits the facility periodically, but the director's qualifications were found lacking, potentially impacting all residents.
Staff failed to follow proper infection control and food safety procedures, including not allowing thermometer probes to air dry between food temperature checks, not performing hand hygiene between delivering water pitchers to residents, and not sanitizing hands or changing gloves appropriately when preparing and serving food. These actions resulted in unsanitary food handling and service for multiple residents.
A resident at moderate risk for pressure injuries did not receive consistent repositioning or heel off-loading as required by their care plan. Despite being non-ambulatory and dependent on staff for mobility, the resident was repeatedly observed with heels directly on the bed and without prescribed protective devices in place. Staff interviews revealed confusion about the use of heel protectors and repositioning schedules, and observations confirmed that interventions to prevent skin breakdown were not reliably implemented.
A CNA failed to provide required supervision and did not maintain care-planned fall prevention interventions for a resident with severe cognitive impairment and a history of multiple falls. The CNA removed the floor mat and body pillow and left the resident unattended several times while preparing for a shower, despite knowing the resident's high fall risk. Facility leadership confirmed that staff are expected to keep interventions in place and supervise such residents.
Surveyors found that medications, including prescription drugs, were left unsecured and unattended in several instances. An LPN left a medication cart unlocked and out of view with medications on top, while prescribed Nystatin powder was left in an unlocked drawer in a resident's room by a CNA. Staff confirmed that prescription medications should be kept locked unless in use by licensed personnel.
Staff failed to follow infection control protocols during wound care and personal care for several residents, including not performing hand hygiene before donning PPE, not disinfecting surfaces or equipment, and not changing gloves or sanitizing hands between tasks. These lapses were observed among an LPN and multiple CNAs, with staff acknowledging the failures when interviewed.
Unqualified Food and Nutrition Services Director
Penalty
Summary
The facility failed to designate a director of food and nutrition services who met the minimum qualification requirements for the position. During an interview, the Nutritional Services Director (NSD) stated that her only relevant training was an all-day certification course, and she provided a certificate from the National Registry Of Food Safety Professionals for International Food Safety Manager. The certificate did not meet the requirements for a certified dietary manager. The NSD confirmed she had no other schooling or training beyond this certificate. Although a Registered Dietician visits the facility a few times a week and is available daily, the NSD's qualifications were found insufficient according to regulatory standards. This deficiency potentially affected all 63 residents in the facility.
Failure to Maintain Sanitary Food Preparation and Service Practices
Penalty
Summary
The facility failed to prepare and serve food in a sanitary manner, as evidenced by multiple observations of staff not following established infection control and food safety procedures. One Nutritional Service Aide (NSA) was observed checking the temperature of multiple food items by wiping the thermometer probe with an alcohol prep pad and immediately inserting it into each food item without allowing the probe to air dry, contrary to facility policy which requires a 10-15 second drying period. The Nutritional Service Director confirmed that this practice could potentially contaminate the food being served to all residents. Additionally, another NSA was observed delivering water pitchers to residents without performing hand hygiene between rooms. The aide handled both clean and used water jugs, placing used jugs on the clean water cart, and did not sanitize hands between resident rooms as required by facility policy. The aide admitted to not being trained to sanitize hands between passes, but acknowledged the importance of the practice when questioned. Further observations revealed that an NSA preparing and serving food did not perform proper hand hygiene between glove changes and frequently touched contaminated surfaces, such as their face, glasses, and mask, with gloved hands before handling ready-to-eat foods. The aide also failed to use tongs as required and did not sanitize hands between removing and donning new gloves. The Nutritional Service Director confirmed that staff are expected to sanitize hands between glove changes and after contact with contaminated surfaces.
Failure to Consistently Reposition and Off-Load Heels for At-Risk Resident
Penalty
Summary
A deficiency was identified when a resident at moderate risk for pressure injury development did not receive care consistent with professional standards to prevent skin breakdown. The resident, who was non-ambulatory and required total assistance for bed mobility and repositioning, was observed multiple times over two days lying supine in bed with heels directly on the mattress. Despite care plan interventions that included the use of an air mattress, heel off-loading with Podus boots, and scheduled repositioning, the resident's heels were not elevated, and the Podus boots were consistently found in the wheelchair rather than on the resident. Staff interviews revealed uncertainty and inconsistency regarding the use of Podus boots and the frequency and adequacy of repositioning. Certified Nurse Assistants and Registered Nurses were unsure about the specific requirements for heel off-loading and did not consistently implement the care plan interventions. Observations confirmed that the resident was not repositioned as scheduled, and when repositioning was attempted, it was insufficient to fully off-load pressure from the sacrum and heels. The facility's policy required regular repositioning and heel off-loading for residents at risk of pressure injuries, but these interventions were not reliably provided. Staff acknowledged gaps in their knowledge and practice, and documentation did not reflect consistent adherence to the care plan. The resident remained at risk for pressure injury development due to these lapses in care.
Failure to Maintain Fall Prevention Interventions and Supervision for High-Risk Resident
Penalty
Summary
A deficiency occurred when a Certified Nursing Assistant (CNA) failed to provide adequate supervision and did not follow care-planned fall prevention interventions for a resident with a high risk of falls. The resident had a history of multiple falls, severe cognitive impairment, dependence on staff for bed mobility and transfers, and diagnoses including encephalopathy and psychological disorders. The resident's care plan and CNA safety precautions required the bed to be kept low, a floor mat to be in place on the exit side, and pillows for positioning to minimize fall risk. During the observed incident, the CNA removed the floor mat and body pillow from the resident's bedside and left the resident unattended multiple times while preparing for a shower, despite knowing the resident's fall history and risk factors. The CNA was observed leaving the resident's bedside to gather supplies, empty a urinal, and obtain clothing, leaving the resident without the prescribed fall prevention interventions in place. The resident was seen moving and rolling in bed toward the side where the mat had been removed, increasing the risk of a fall. The CNA acknowledged awareness of the resident's fall risk and the importance of the interventions but did not maintain supervision or ensure the interventions were in place when away from the bedside. Facility leadership confirmed that staff are expected to keep fall interventions in place and remain at the bedside for residents at high risk of falling.
Failure to Secure and Properly Store Medications
Penalty
Summary
Surveyors observed multiple instances where drugs and biologicals were not stored or labeled according to accepted professional principles. In one instance, an unlocked and unattended medication cart was found in a hallway with resident-specific medications, including Famotidine, left on top of the cart. The responsible LPN was not in the vicinity and could not see the cart from their location, leaving the medications unsupervised and accessible to unauthorized individuals. Additionally, staff walked by the unattended cart without addressing the unsecured medications. Further observations revealed that prescribed Nystatin powder was left unattended in a resident's room on two separate occasions. A CNA was seen returning Eucerin cream and prescribed Nystatin powder from a bath house and placing them in an unlocked drawer in the resident's room, despite a lockable drawer being available. The CNA explained that only nurses had access to the locked drawer. Upon review, a nurse tech confirmed that the prescribed medication should have been secured in the locked drawer and subsequently moved it there. The nurse manager stated that prescription medications in resident rooms are expected to be kept locked at all times unless being used by licensed staff.
Failure to Maintain Infection Control Practices During Resident Care
Penalty
Summary
The facility failed to establish and maintain an effective infection prevention and control program, as evidenced by multiple observed lapses in infection control practices among staff caring for residents with wounds and those on Enhanced Barrier Precautions. In one instance, an LPN did not sanitize hands before entering a resident's room, failed to disinfect the bedside table before placing wound care supplies, and used contaminated scissors from a scrub pocket to cut wound dressing material, which was then applied directly to the resident's wound. The LPN acknowledged not following proper procedures, including not sanitizing equipment or surfaces as required. Further observations revealed improper hand hygiene during wound and personal care. A CNA, after assisting a resident with incontinence and wound care, did not change gloves or perform hand hygiene before continuing with other tasks such as dressing the resident and using a Hoyer lift. The CNA also failed to use hand sanitizer or wash hands after removing gloves and before donning new gloves, contrary to facility policy. The CNA later acknowledged the lapse when questioned by the surveyor. Another CNA was observed providing care to a resident on Enhanced Barrier Precautions due to a feeding tube, but did not perform hand hygiene before donning PPE or between glove changes while handling soiled linens and preparing the resident for a shower. The CNA admitted to the oversight when interviewed. The facility's Infection Control Preventionist confirmed that the expectation is for staff to perform hand hygiene prior to donning PPE and between glove changes to minimize the spread of organisms.
What surveyors are citing around you — mapped
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Repeat citations, what's rising near you, and quality measures — ranked so department heads know exactly where to look first.
Illustrative
What surveyors actually found near you
We read the 70 citations issued within 25 miles in the last 12 months — and tell you exactly what happened, in plain English, matched to your record.
Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
Illustrative
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Illustrative
Risk indicators are statistical estimates from public CMS data — not predictions, findings, or compliance advice.
Nursing homes near Eau Claire
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Grace Lutheran Communities - River Pines | 4.1 mi | ★★★★★ | 3 | 0 |
| Oakwood Health Services | 4.2 mi | ★★★★★ | 14 | 0 |
| Dove Healthcare - South Eau Claire | 5.1 mi | ★★★★★ | 0 | 0 |
| Chippewa Manor Nursing And Rehabilitation | 8.9 mi | ★★★★★ | 6 | 0 |
| Wi Veterans Home At Chippewa Falls | 10.6 mi | ★★★★★ | 0 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release July 2026) and official state health department websites.