Above average — CMS composite of the measures below.
A standard survey is most likely before around November 2026
Estimate from public CMS data, current as of July 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Dove Healthcare - Rice Lake during CMS and state inspections, most recent first.
A resident with mild cognitive impairment reported missing identification documents and large unauthorized bank transactions that were later reversed. The facility’s investigation documented the initial report but did not include interviews with other residents or staff to determine whether similar misappropriation had occurred or whether staff had additional information. During the survey, the resident gave inconsistent information compared to prior reports, and the NHA acknowledged relying on the resident’s account without knowing when the resident’s wallet entered the facility. This resulted in a lack of evidence that the alleged violation was thoroughly investigated as required by regulation.
A resident with Parkinson’s disease, depression, and recent hallucinations was sent to the ER after new behavioral concerns, including calling 911 and making inappropriate sexual comments to staff. The facility documented that it could not meet the resident’s needs, but the record lacked physician documentation for the discharge basis, did not show sufficient preparation for a safe transfer, and did not include communication with hospital staff after the transfer to determine whether skilled services were still needed.
The facility failed to give written transfer/discharge notices and bed-hold information to residents or their representatives, including the reason for transfer, appeal rights, bed-hold duration, and reserve bed payment details. One resident with atrial fibrillation and constipation, another with metabolic encephalopathy, Parkinson's disease, depression, and AKI, and a third with AKI, DM2, chronic venous insufficiency, and weakness were transferred to the hospital, but records and interviews showed no written paperwork was provided.
Failure to Thoroughly Investigate Alleged Misappropriation
Penalty
Summary
The deficiency involves the facility’s failure to thoroughly investigate an allegation of misappropriation involving one resident. The resident was admitted with a diagnosis of mild cognitive impairment and later reported missing identification documents, an unauthorized $10,000 transfer, and a $5,000 withdrawal from his bank account that was later returned. The facility’s investigative file documented the resident’s report made on 11/24/25 but did not contain evidence that other residents were interviewed to determine whether they had experienced similar misappropriation. The file also lacked documentation of staff interviews to assess whether staff had knowledge of the incident or whether other residents had reported comparable concerns. During the survey, the resident told the Surveyor that five cards were missing and that a company assists with his finances, which was inconsistent with what he had previously reported to facility staff and what was documented in the Adult Protective Services report. When interviewed, the Nursing Home Administrator stated that other residents and staff were not interviewed because they believed it was unnecessary, based on the resident’s report that his wallet was at his previous residence and their belief that he had intact cognition. The Nursing Home Administrator also reported not knowing when the resident’s wallet came into the facility and relying solely on the resident’s account, despite the resident’s diagnosis of cognitive impairment. This lack of broader interviews and corroborating information demonstrated that the facility did not have evidence that the alleged violation was thoroughly investigated as required by 42 CFR §483.12(c)(2) and §483.12(c)(3).
Discharge Documentation and Communication Failure
Penalty
Summary
The facility did not ensure proper documentation and communication for the discharge of a resident with diagnoses including metabolic encephalopathy, Parkinson’s disease, depression, and acute kidney failure. The resident’s record showed cognitive independence on the most recent MDS, and the care plan addressed mood changes, hallucinations, and adverse effects related to antidepressant use. After the resident exhibited inappropriate touching and sexual comments toward staff, the care plan was revised to require 2 staff members for peri care. The following day, the resident called 911 stating he was being held captive, wanted to leave, and was hallucinating. Staff documented that redirection was ineffective until a family member arrived, and the nurse manager was contacted and informed staff that the resident needed to go to the ER because of new onset behaviors. The resident was transported by ambulance, and the nurse manager discussed with the family member that discharge was needed because the facility could not continue care. However, the record did not contain physician documentation explaining why the resident’s needs could not be met or the basis for discharge. The record also did not show sufficient preparation and orientation for a safe and orderly transfer, and there was no documented communication with hospital staff after transfer to determine whether the resident still needed skilled services or would return to the facility. Behavior monitoring showed no behaviors on prior shifts, but on the morning of discharge the resident was documented as verbalizing persistent beliefs that were not true with no interventions attempted. Interviews with the family member, DON, and nurse manager confirmed that the transfer happened quickly, that no additional documentation supported the behaviors and interventions, and that no provider notification or order was obtained before transfer.
Failure to Provide Written Transfer and Bed-Hold Notices
Penalty
Summary
The facility did not provide written notice to residents or their representatives for transfers/discharges, including the reason for the transfer, the duration of the bed-hold policy, and the reserve bed payment information. The deficiency was identified through interview and record review and was noted as having the potential to affect all 37 residents. The facility policy titled, "Transfer and Discharge Requirement," states that before a resident is transferred or discharged, the resident and representative(s) must be notified in writing of the transfer or discharge and the reasons for the move, and the written notice must include the reason, effective date, location, appeal rights, and Ombudsman contact information. R34, who had diagnoses including atrial fibrillation and constipation and a BIMS score of 14/15 indicating intact cognition, was transferred to the hospital for nausea/vomiting and an irregular heart rate and later returned, but there was no documentation of written transfer notice or bed-hold notice. R42, who had diagnoses including metabolic encephalopathy, Parkinson's disease, depression, and acute kidney failure and was documented as cognitively independent with daily decision making, was transferred to the hospital for a change in condition and increased behaviors; the resident and family member stated they received no paperwork, and staff stated no discharge or bed-hold paperwork was given or reviewed. R8, who had diagnoses including acute kidney failure, type 2 diabetes mellitus, chronic peripheral venous insufficiency, and weakness, was transferred to the hospital for no urine output and increased edema, and the chart contained no documented bed-hold notice including the daily rate cost or reason for transfer notice.
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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Nursing homes near Rice Lake
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Heritage Lakeside | 1.2 mi | ★★★★★ | 15 | 1 |
| Barron Care And Rehabilitation | 8.4 mi | ★★★★★ | 19 | 0 |
| Care And Rehab - Cumberland | 13.3 mi | ★★★★★ | 14 | 0 |
| Meadowbrook At Chetek | 14.5 mi | ★★★★★ | 19 | 0 |
| Dove Healthcare - Spooner | 22.7 mi | ★★★★★ | 1 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release July 2026) and official state health department websites.