Barron Care And Rehabilitation
Inspection history, citations, penalties and survey trends for this long-term care facility in Barron, Wisconsin.
- Location
- 660 E Birch Ave, Barron, Wisconsin 54812
- CMS Provider Number
- 525648
- Inspections on file
- 20
- Latest survey
- January 7, 2026
- Citations (last 12 mo.)
- 19
Citation history
Health deficiencies cited at Barron Care And Rehabilitation during CMS and state inspections, most recent first.
A resident with dementia, moderately impaired cognition, and documented wandering and elopement risk had a care plan that included one-on-one supervision, structured activities, and a wander guard device. On one occasion, the wander guard alarm sounded as the resident exited the building, but staff did not respond promptly, and the resident was found outside the front entrance in a wheelchair. Although the incident involved potential neglect due to lack of supervision, the DON initially decided it was not reportable, and the administrator did not submit the required abuse/neglect report to the State Survey Agency within the mandated timeframe or complete the misconduct incident report within five business days, resulting in delayed reporting of the alleged violation.
A resident with severe dementia, dependence in all ADLs, and documented BUE ROM issues developed bruising to the left arm and breast and was later found in the ER to have an anterior left shoulder dislocation. Staff reported no falls or equipment malfunctions, and the RN initially noted only a small bruise and was unsure if he fully documented its size and location. Nursing weekly assessments repeatedly documented no contractures, while therapy records showed significant upper extremity contractures and spasticity affecting dressing and bathing. The DON told police and surveyors that the facility could not determine how the injury occurred, yet the facility assumed it was related to improper upper body dressing technique despite lacking documentation of upper extremity contractures and including only a vague disciplinary form for a CNA who had transferred the resident alone with a Hoyer lift.
Two residents in a LTC facility developed or worsened pressure injuries due to inadequate care and documentation. One resident, initially admitted without skin impairments, developed a stage 3 pressure injury that progressed to stage 4 due to insufficient assessments and interventions. Another resident had multiple pressure injuries upon admission, but the facility failed to document them accurately or implement consistent repositioning as per the care plan. The interim DON acknowledged the deficiencies and initiated a facility-wide skin sweep and PIP.
The facility failed to provide written notification of transfer or discharge reasons to residents or their legal representatives for five residents. Despite the facility's policy requiring such notices, interviews and record reviews revealed that no written notices were given for transfers to hospitals due to medical conditions. Staff interviews indicated confusion over responsibility for issuing these notices.
The facility failed to provide written bed hold notices to residents or their representatives during transfers to hospitals, affecting five residents. Despite policy requirements, no notices were given, and staff interviews revealed confusion over responsibility for issuing these notices.
Surveyors observed CNAs using clothing protectors to wipe residents' mouths instead of napkins during meal assistance, affecting three residents with cognitive impairments and physical limitations. Despite the availability of napkins, this practice continued, contradicting the facility's policy on maintaining resident dignity.
A resident with multiple health issues, including cognitive impairment and total dependency on staff, was repeatedly observed without access to a call light, preventing them from requesting assistance. Despite the resident's visible discomfort and attempts to call for help, staff failed to ensure the call light was within reach, contrary to facility expectations.
The facility failed to develop comprehensive care plans for two residents, one with hemiplegia and another with severe cognitive impairment, leading to deficiencies in maintaining their baseline ADLs. The care plans lacked necessary updates and interventions, such as a restorative range of motion program and addressing personal preferences for ADL assistance.
The facility failed to update care plans for two residents, leading to deficiencies in their care. One resident with severe cognitive impairment and multiple medical conditions had a fall intervention not included in their care plan, and their incontinence care plan was not updated after a change in mobility status. Another resident with moderate cognitive impairment and total dependence for ADLs had an outdated care plan that did not reflect their current needs, including the use of a Hoyer lift for transfers.
A resident with severe cognitive impairment and incontinence was not provided necessary toileting and hygiene care. Observations showed the resident was left in a chair for extended periods without being taken for incontinence care, and staff confirmed the resident was only toileted in the morning. The Interim DON acknowledged the need for toileting before and after meals.
A resident with hemiplegia and hemiparesis following a stroke did not receive the recommended restorative range of motion program after being discharged from PT and OT. Despite recommendations, the program was not implemented, leading to a decline in mobility and ADL functions. Staff interviews revealed a lack of awareness and implementation of the program, and the restorative program book did not include the resident's information.
A facility failed to ensure proper labeling of insulin pen medications, leading to a discrepancy between the label and the physician's order for a resident with diabetes mellitus II. The insulin pen was labeled with a fixed dose, while the order required a sliding scale dosage. The RN confirmed the error, and the DON acknowledged that the facility's policy for verifying medication labels was not followed, as the error was not corrected upon receipt, nor was the pharmacy notified.
The facility failed to maintain proper infection control practices as CNAs did not perform hand hygiene between glove changes while providing care to two residents. Despite the facility's policy requiring hand hygiene before and after glove use, CNAs were observed neglecting this practice during morning and catheter care, compromising infection prevention efforts.
Failure to Timely Report Elopement and Potential Neglect Incident
Penalty
Summary
The deficiency involves the facility’s failure to immediately report an alleged violation involving potential neglect related to a resident elopement, as required by regulation and facility policy. A resident with dementia and moderately impaired cognition, confirmed by a BIMS score of 8/15, had documented wandering behaviors and was assessed as being at significant risk of getting to a potentially dangerous place. The resident’s care plan identified them as an elopement risk with a history of wandering and exit-seeking behaviors and impaired safety awareness, and included interventions such as one-on-one supervision, structured and meaningful activities, and use of a wander guard device on the left wrist with checks for placement every shift and function checks daily. On the date of the incident, the resident’s wander guard alarm activated when the resident exited the building, but staff did not respond to the alarm in a timely manner. The facility’s own elopement policy stated that alarms are not a replacement for necessary supervision and that staff are to be vigilant in responding to alarms promptly, and that adequate supervision will be provided to help prevent accidents or elopements. A CNA later reported hearing the alarm but stated the alarms are hard to hear and that she responded as soon as she could; by the time she responded, the resident had already eloped from the building and was found outside the front doors on the sidewalk, sitting in a wheelchair and stating they were getting some fresh air. The resident was brought back inside and had no injuries, and staff reported the incident to the DON. Despite the elopement and the resident’s known elopement risk, the DON reviewed the elopement policy on the day of the incident and initially determined the event was not reportable because the resident did not leave the property. The incident was not reported to the State Survey Agency within two hours, even though it involved potential neglect related to lack of supervision. The administrator later determined the incident was reportable due to lack of supervision and submitted an Alleged Nursing Home Resident Mistreatment, Neglect, and Abuse report the following day, outside the required timeframe. In addition, the misconduct incident report required within five business days of discovery was not successfully submitted within that timeframe, and the administrator did not use the available email system when experiencing difficulty with the electronic reporting system, resulting in further delay in required reporting.
Failure to Thoroughly Investigate Injury of Unknown Origin and Inconsistent Documentation of Contractures
Penalty
Summary
The deficiency involves the facility’s failure to conduct a thorough investigation into an injury of unknown origin for one resident with severe cognitive impairment and extensive physical limitations. The resident had vascular dementia with anxiety, Alzheimer’s disease, fibromyalgia, weakness, and multiple lower extremity contractures, and was dependent for all ADLs with transfers requiring a Hoyer lift and two-person assist. The care plan did not specify sling size for Hoyer transfers. The most recent MDS indicated the resident was rarely/never understood and had upper and lower extremity ROM impairments, while multiple weekly nursing skin/condition assessments documented no contractures present. Therapy records, however, showed the resident had significant BUE contracture and ROM issues that affected bathing and dressing, with documented spasticity and tone differences. On the date of the incident, nursing staff were notified of bruising on the resident’s left arm and left breast, along with pallor and poor oral intake. The RN assessed what he described as a small bruise on the back of the arm, reported it to the DON, and was instructed to monitor for worsening, but he was unsure if he documented the size and exact location. The CNA on duty that morning reported she did not look at the resident’s upper body, did not observe bruising, and only reported that the resident appeared different and pale. There were no reports of falls or equipment malfunction, and staff interviews did not identify a clear cause of injury. Subsequent evaluation in the ER identified an anterior left shoulder dislocation with associated ecchymosis, and the ER physician expressed concern for possible abuse or neglect given the resident’s non-ambulatory status and lack of reported falls. During the facility’s internal review, the DON stated that the facility could not determine how the resident sustained the dislocated shoulder and bruising and acknowledged there was no documented explanation for the injury. The DON reported that the facility ultimately assumed the cause was improper upper body dressing technique related to contractures, based on the ER note suggesting this as a possibility and the absence of reported falls or equipment misuse. However, the DON was unable to produce nursing documentation supporting the presence of upper extremity contractures prior to the incident and was unaware that nursing assessments repeatedly documented no contractures. A disciplinary form for a CNA who admitted to transferring the resident alone with a Hoyer lift, despite a two-person requirement, was included in the investigation file, but the form did not identify the resident or provide details of the event. The police report documented that the DON told law enforcement the facility was not able to figure out how the resident obtained the dislocation and bruising, and no further information from external agencies was available in the facility’s investigation file.
Inadequate Pressure Ulcer Care and Prevention
Penalty
Summary
The facility failed to provide adequate pressure ulcer care and prevention for two residents, leading to the development and worsening of pressure injuries. Resident R29 was admitted without skin impairments but developed a stage 3 pressure injury to the coccyx, which progressed to a stage 4 due to insufficient comprehensive assessments, delayed care plan interventions, and inadequate repositioning. The facility's documentation was inconsistent, with errors in wound staging and a lack of timely updates to care plans and treatment orders. Despite being identified as high risk for pressure injuries, R29's care plan did not include necessary interventions such as pressure-reducing devices or a repositioning program until much later. Resident R18 was admitted with multiple pressure injuries, but the facility failed to document their locations, sizes, or stages accurately. The care plan for R18 included repositioning every 1-2 hours and specific post-meal positioning, but these interventions were not consistently implemented. Observations revealed that R18 was often left in the same position for extended periods, contrary to the care plan instructions. The facility's documentation of R18's pressure injuries was unclear and contradictory, with no new interventions implemented despite the presence of multiple pressure injuries. The facility's interim Director of Nursing (DON) acknowledged the deficiencies in wound care and documentation, noting that wound assessments were not being recorded accurately and were scattered across different sections of the electronic health record. The interim DON initiated a facility-wide skin sweep and a Performance Improvement Plan (PIP) in response to the identified issues. However, the report focuses on the facility's failure to prevent the development and worsening of pressure injuries for residents R29 and R18, highlighting significant lapses in care and documentation.
Failure to Provide Written Transfer Notices
Penalty
Summary
The facility failed to provide written notification to residents or their legal representatives regarding the reasons for transfer or discharge for five out of six residents reviewed. This deficiency was identified through interviews and record reviews conducted by the surveyor. The facility's policy mandates that before a resident is transferred or discharged, the resident and their representative must be notified in writing of the reasons, proposed date, and location of the transfer. However, in the cases of residents R10, R14, R25, R8, and R15, no such written notices were provided. For instance, R10 was transferred to the emergency department for medical reasons, but no notice was given to their legal representative. Similarly, R14, who had severe cognitive impairment, was transferred multiple times without written notification to their representative. Other residents, such as R25, R8, and R15, were also transferred to hospitals due to medical conditions, yet their records lacked the required written notices. Interviews with the Interim Director of Nursing and Social Services staff revealed a lack of clarity and responsibility regarding the issuance of these notices, contributing to the deficiency.
Failure to Provide Bed Hold Notices During Resident Transfers
Penalty
Summary
The facility failed to provide written bed hold notices to residents or their representatives during facility-initiated transfers to hospitals or therapeutic leaves. This deficiency was identified for five out of six residents reviewed for hospitalization. The facility's policy requires that residents receive written information about the state's bed hold duration and payment amount before transfer, but this was not adhered to in multiple cases. For instance, one resident was transferred to the emergency department for right lower quadrant pain, and no bed hold notice was given to their legal representative. Another resident with severe cognitive impairment was transferred multiple times to the emergency room, yet no written bed hold notice was documented or provided to their legal representative. Interviews with facility staff revealed a lack of clarity and responsibility regarding the issuance of bed hold notices. The Interim Director of Nursing (DON) and Social Services (SS) staff indicated confusion over who was responsible for providing these notices. The previous DON was reportedly handling the notices, but the current staff had not continued this practice. This oversight resulted in the failure to provide necessary documentation to residents or their representatives, as evidenced by the absence of bed hold notices in the medical records of several residents who were transferred to hospitals.
Failure to Maintain Resident Dignity During Meal Assistance
Penalty
Summary
The facility failed to ensure that residents were treated with respect and dignity during meal assistance, as observed by surveyors. Certified Nursing Assistants (CNAs) were seen using residents' clothing protectors to wipe their mouths instead of using the provided napkins. This practice was observed with three residents, each with varying degrees of cognitive impairment and physical limitations, who required assistance with eating. Despite the availability of napkins, CNAs continued to use clothing protectors, which is not in line with the facility's policy on maintaining residents' dignity. Resident 13, who has severe cognitive impairment and is dependent on staff for meal assistance, was observed being assisted with a pureed meal by CNA I, who used the clothing protector to clean the resident's mouth. Similarly, Resident 18, with moderate cognitive impairment and total dependence for eating, was assisted by CNA E, who also used the clothing protector instead of a napkin. Resident 17, with moderate cognitive impairment and physical limitations, expressed dissatisfaction with the use of the clothing protector for wiping their face, preferring a napkin or tissue. The Interim Director of Nursing confirmed that staff should be using napkins, not clothing protectors, for this purpose.
Resident Lacks Access to Call Light
Penalty
Summary
The facility failed to ensure that a resident, identified as R18, had access to a call light, which is necessary for requesting assistance. R18, who was admitted with multiple diagnoses including vascular dementia, hemiplegia, and pressure ulcers, was observed multiple times without the call light within reach. Despite R18's moderate cognitive impairment and total dependency on staff for mobility and other activities, the call light was consistently found draped underneath the pillow or out of reach, preventing R18 from effectively communicating needs to the staff. Throughout the observations, R18 was noted to be yelling for assistance, indicating discomfort and a need for help, yet the call light remained inaccessible. Staff members, including CNAs and an LPN, were informed of R18's needs but did not ensure the call light was placed within reach. The Interim Director of Nursing acknowledged that the expectation is for all residents to have call lights within reach, but this was not adhered to in R18's case, as confirmed by a CNA who admitted to being unaware of the call light's inaccessibility due to being busy.
Deficiencies in Comprehensive Care Planning for Residents
Penalty
Summary
The facility failed to develop and implement comprehensive care plans for two residents, leading to deficiencies in maintaining their baseline Activities of Daily Living (ADLs). For one resident, who was admitted with conditions including hemiplegia and hemiparesis following a stroke, the facility did not incorporate a restorative range of motion program into the care plan, despite recommendations from physical therapy. This resident expressed concerns about not receiving appropriate services to maintain some independence, resulting in total reliance on staff for all care. The Interim Director of Nursing was unaware of the physical therapy recommendation and acknowledged the absence of a restorative care plan. Another resident, with severe cognitive impairment and multiple medical conditions, did not have a care plan addressing personal preferences and dependency on staff for assistance with ADLs such as showering, dressing, oral care, and bed mobility. The surveyor noted that the comprehensive care plans for this resident were not up to date, and the Interim Director of Nursing confirmed the understanding that the care plans were lacking necessary updates.
Failure to Update Care Plans for Residents
Penalty
Summary
The facility failed to review and revise comprehensive care plans for two residents, leading to deficiencies in their care. Resident 14, who has severe cognitive impairment and multiple medical conditions including repeated falls and incontinence, experienced a fall on June 13, 2024. Although a new intervention of a fidget blanket was introduced to decrease anxiety, this was not included in the resident's comprehensive care plan for falls. Additionally, after being hospitalized and returning with a non-weightbearing status, the resident's bladder incontinence care plan was not updated to reflect the new condition, as it still indicated the resident should request assistance with ambulation to the bathroom. The Interim Director of Nursing acknowledged that the care plans were not up to date. Resident 17, with moderate cognitive impairment and requiring total dependent assistance for activities of daily living (ADLs), had an outdated ADL care plan. Despite the resident's need for total assistance and use of a Hoyer lift for transfers, the care plan still stated that the resident could transfer with an EZ stand and participate in dressing tasks. This discrepancy was observed during a survey, and the Interim Director of Nursing was unaware of the outdated care plan, indicating a lack of awareness of the resident's current ADL needs.
Failure to Provide Toileting and Hygiene Care
Penalty
Summary
The facility failed to provide necessary services for toileting and personal hygiene to a resident, identified as R14, who was unable to carry out activities of daily living independently. R14 had a range of medical conditions, including severe cognitive impairment, muscle weakness, and incontinence, which required staff assistance for transfers, toileting hygiene, and other personal care activities. Despite these needs, observations revealed that R14 was left sitting in a Broda chair by the nurse's station for extended periods without being taken for incontinence care or being asked if they needed to use the bathroom. On the day of observation, R14 was seen being moved to the dining room for meals but was not provided with toileting care before or after meals, as confirmed by interviews with staff. A Certified Nursing Assistant (CNA) indicated that R14 was last toileted in the morning and would only be taken to the bathroom upon request, despite R14's severe cognitive impairment. The Interim Director of Nursing acknowledged that residents should be toileted before and after meals, indicating a lapse in the facility's adherence to care protocols for dependent residents.
Failure to Implement Restorative Care Program for Resident
Penalty
Summary
The facility failed to ensure that a resident with limited range of motion received appropriate treatment and services to maintain or improve their condition. The resident, who had a history of hemiplegia and hemiparesis following a cerebral infarction, was discharged from physical and occupational therapy with a recommendation for a restorative range of motion program. However, this program was never implemented, leading to a decline in the resident's mobility and activities of daily living (ADL) functions. The resident expressed feeling totally reliant on staff for care, indicating a lack of independence that could have been mitigated with proper restorative care. During the survey, it was observed that no restorative care was provided to the resident over a three-day period. Interviews with staff, including CNAs and the Interim Director of Nursing, revealed a lack of awareness and implementation of the recommended restorative program. The restorative program book, which should have contained the resident's program, did not include any information for the resident, and staff were not completing the necessary exercises. This oversight resulted in the resident not receiving the care needed to maintain or improve their range of motion, as recommended by therapy professionals.
Medication Labeling Deficiency for Insulin Pen
Penalty
Summary
The facility failed to ensure that drugs and biologicals were labeled in accordance with currently accepted professional principles, specifically concerning the labeling of insulin pen medications. During a medication administration observation, a surveyor noted that an insulin pen for a resident with diabetes mellitus II was labeled incorrectly. The label on the insulin pen indicated a fixed dose of 7 units to be administered before lunch, which did not match the physician's order for a sliding scale dosage based on blood sugar levels. The discrepancy was confirmed by the RN administering the medication, who acknowledged that the pharmacy had been sending insulin pens with incorrect labels following a change in the order. The Director of Nursing (DON) confirmed that the facility's policy required verification of medication labels upon receipt from the pharmacy and during administration. The DON stated that any discrepancies should be corrected by applying a sticker to verify the order with the Medication Administration Record (MAR) before administration. However, in this case, the error was not corrected when the insulin pen was first received, and no evidence was provided that the pharmacy had been notified of the labeling error. This oversight had the potential to harm the resident involved.
Inadequate Hand Hygiene During Resident Care
Penalty
Summary
The facility failed to maintain an effective infection prevention and control program, as evidenced by staff not performing proper hand hygiene during care procedures for two residents. The facility's policy on hand hygiene, dated 02/02/24, clearly states that hand hygiene must be performed before donning gloves and immediately after removing them. However, during observations, Certified Nursing Assistants (CNAs) D and E did not adhere to this policy while providing morning and catheter care for residents R2 and R29. For instance, CNA D was observed changing gloves multiple times without washing hands or using hand sanitizer while providing care to R2, who was on enhanced barrier precautions due to an indwelling Foley catheter. Similarly, during care for R29, CNA E also failed to perform hand hygiene between glove changes. Despite using hand sanitizer and donning gloves before entering the room, CNA E did not wash hands or use hand sanitizer after removing gloves during perineal care and other procedures. These actions were contrary to the facility's infection control practices and policies. The Interim Director of Nursing acknowledged the observations and confirmed that the CNAs did not follow the required infection control practices.
Latest citations in Wisconsin
Two residents did not receive skin care and monitoring consistent with professional standards or their expressed preferences. One resident sustained a right knee abrasion from a fall that was noted on a fall report but not reflected in subsequent weekly skin assessments, MAR/TAR entries, or progress notes; the resident later showed the surveyor a visible wound and reported that staff had not followed up after the initial fall. Nursing staff gave conflicting accounts about the existence and monitoring of this wound, and the DON was unaware of it and unable to describe its progression, while relying on CNAs to observe and report changes. Another resident developed a U-shaped area on the left back that a CNA described as a previously bruised, weeping area and a family member described as a bruise, yet weekly skin checks continued to document intact skin with no open areas and no specific description of this site. A later photo taken by the DON showed a U-shaped scar on the back, but there were no prior measurements, photos, or detailed documentation to track its development or characteristics.
Two residents experienced deficiencies in transfer safety when staff did not follow or update care-planned transfer methods. One resident with CVA and hemiplegia, care-planned for a Lumex transfer with two staff, was transferred by a single RN using the Lumex and was lowered to the floor when unable to continue standing. Another resident with MS, CVA, and severely impaired cognition, care-planned for pivot disc transfers with one staff, was observed being transferred with a Lumex by a CNA, despite the care plan not being revised to reflect this method and no documented therapy re-assessment for renewed Lumex use.
A resident with stroke-related hemiplegia and documented colonization with carbapenem-resistant Pseudomonas aeruginosa (CRPA) was care-planned for Enhanced Barrier Precautions (EBP), and the facility’s policy required gown and glove use for high-contact activities such as transfers. Despite EBP signage on the door and PPE available, a CNA and the NHA transferred the resident with a mechanical lift, physically holding and positioning the resident, without wearing gowns or gloves, and then continued tasks in the room. In interviews, the CNA, NHA, and DON stated they believed EBP applied only to direct care and did not include transfers, resulting in noncompliance with the facility’s infection prevention and control program.
A resident was admitted to hospice, which the facility’s DON identified as a significant change in condition requiring a Significant Change in Status Assessment (SCSA) MDS to be completed within 14 days per the RAI User Manual and facility policy. The last MDS for this resident had been completed earlier, and although an SCSA was started after the hospice admission, it was never completed or submitted. The resident later died, and the DON acknowledged that the significant change MDS was not completed within the required timeframe.
A resident with obesity, weakness, and type 2 DM with polyneuropathy, who had no cognitive impairment and required a sit-to-stand mechanical lift with two-person assist per the care plan, experienced a fall during a transfer when a CNA performed the lift alone. The CNA unhooked one side of the sling, had difficulty reaching the other side, unlocked the lift while the resident was partially on the bed with feet on the device and holding a trapeze, and the lift moved forward as the resident pushed with their legs, causing the resident to slide to the floor. Staff interviews confirmed that transfer requirements are obtained from the care plan/Kardex, that mechanical lifts may require two staff depending on the plan, and that this resident specifically required two-person assistance, but only one CNA was present at the time of the fall.
The facility failed to maintain required RN coverage and a full-time DON, resulting in no RN on duty for multiple days and no documented RN supervision of nursing staff. In this context, LPNs completed admission and readmission assessments for several residents with complex conditions such as diabetes, COPD, CHF, sepsis, ESRD, and osteomyelitis, and administered IV antibiotics, including via PICC lines, sometimes without appropriate IV certification. CMA/MTs independently assessed pain, administered PRN oxycodone, and injected insulin for a resident with diabetes and pressure ulcers, all without an RN employed to provide direct supervision. Leadership acknowledged reliance on LPNs and CMAs for these functions and on off-site or sister-facility DONs for support, but could not provide documentation of on-site RN coverage, leading surveyors to cite an immediate jeopardy deficiency.
A resident with COPD, emphysema, and leukemia, who was cognitively intact, reported shortness of breath and wheezing and received a PRN nebulizer treatment documented as effective, but no vital signs or comprehensive respiratory assessment were completed. Later, the resident told an LPN that she might need to go to the hospital due to ongoing shortness of breath; the LPN acknowledged this but did not immediately assess the resident, citing that the resident often complained and did not appear in dire need. The resident and her family member reported that she clearly requested to go to the hospital and that staff did not act, leading the family member to call 911. EMS transferred the resident to the hospital, where she was found to be hypoxic and was diagnosed with acute hypoxic respiratory failure, chronic PE, and bronchiectasis with acute lower respiratory infection.
A resident with a history of lumbar discitis/osteomyelitis and chronic myeloid leukemia had IV daptomycin discontinued after imaging showed improvement, and an ID physician faxed new orders for PO levofloxacin and PO vancomycin. Although the fax was confirmed as received and scanned, nursing did not transcribe these antibiotics into the EMR or MAR, and they were not administered for approximately two months, even as the resident reported to the ID physician via telehealth that she was tolerating levofloxacin, believing she was taking it. The oral antibiotic orders did not appear in the physician order listing until after the resident was hospitalized again for fever and pain, when imaging showed recurrent discitis/osteomyelitis and the hospital continued or resumed levofloxacin and PO vancomycin. In a separate incident, an LPN administered another resident’s IV ertapenem instead of the ordered IV daptomycin to this resident after taking the wrong medication from the refrigerator, contrary to facility policies requiring medications to be administered according to physician orders and pending orders to be checked and confirmed after physician visits.
The facility failed to provide enough qualified nursing staff and allowed improper delegation of nursing and medication tasks. On an evening shift, only three CNAs (one for a partial shift) were assigned to 34 residents, despite the facility’s own staffing plan calling for higher CNA coverage. A resident with multiple serious conditions, dependent for transfers and incontinent, reported waiting over three hours for toileting assistance and described routinely long call-light response times, while a family member reported chronic delays in staff response. A CMA/MT had been independently assessing pain and administering PRN oxycodone, including using a nonverbal pain scale, even though facility policy and state guidance restrict unlicensed staff from performing assessments or making PRN decisions. Multiple residents’ admission and readmission assessments and baseline care plans were completed and signed by LPNs without RN assessment, and LPNs were administering IV ertapenem via PICC lines without documented IV training or formal RN delegation, contrary to facility policy and Wisconsin scope-of-practice standards.
Surveyors found that the facility failed to follow its own food safety and sanitation policies, resulting in expired and improperly labeled food items stored in the walk-in cooler and freezer, including multiple juices and fish past their use-by or manufacturer expiration dates, as well as a torn-open package of hot dog buns exposed to air. They also observed cobwebs, dead insects, and accumulated dust and debris on the wall behind shelving where clean dishes were stored, with nearby window air-conditioning units that could blow contaminants onto the dishes. A dietary aide acknowledged that dietary staff should be monitoring expiration dates, and leadership later confirmed the expectation that expired items and unsanitary conditions should not be present, while 34 residents were placed at risk of foodborne illness.
Failure to Assess and Monitor Skin Wounds and Scars for Two Residents
Penalty
Summary
The deficiency involves the facility’s failure to provide treatment and care consistent with professional standards and resident preferences for two residents with skin impairments. For the first resident, who had diagnoses including cerebrovascular accident and hemiplegia and an intact BIMS score of 15, a fall report documented a right front knee abrasion at the time of a fall. Despite this, subsequent weekly skin assessments repeatedly documented intact skin with no indication of a right knee abrasion. When interviewed, the resident reported having a fall that caused a rug burn on the right knee and showed the surveyor a circular wound with a reddened periwound area, yellow center with visible depth, and red lines across the front of the knee. The resident stated staff looked at the wound when the fall occurred but did nothing afterward and expressed a desire for staff to look at and address the wound. Nursing staff interviews revealed inconsistent awareness and monitoring of this wound. An LPN initially stated the resident had no wounds or abrasions and confirmed there was no documentation or monitoring of a right knee wound in the medical record, despite the fall report noting an abrasion. The LPN later acknowledged the right knee wound was related to the fall and that the resident had been picking at it, describing a plan to keep it open to air and monitor, though this plan was not reflected in the record. Another nurse stated that if a wound or bruise is identified, it should be monitored and appear on the MAR or TAR until healed, but also indicated the resident did not have any wounds and only knew of a picked scab from report. The DON was not aware of the wound, found no documentation of it in progress notes, and later stated nurses were not expected to monitor the wound because CNAs observe wounds and report changes, while being unable to state whether the wound had changed in size or wound bed characteristics. For the second resident, who had diagnoses including heart failure and muscle weakness and a moderately impaired BIMS score of 12, the care plan identified potential or actual impairment to skin integrity related to multiple medical conditions. A CNA reported that this resident had a U-shaped area on the left back that had previously been a bruise and had been weeping, and stated this change had been reported to a nurse. A progress note documented a faded bruised area on the left back rib cage with scant blood related to a recent fall, but there was no further documentation of this area in the medical record. Weekly skin check forms over several months repeatedly documented skin as intact, dry, and fragile, with no open areas, and did not identify the U-shaped area on the back. A family member reported observing a U-shaped mark on the resident’s left back rib cage that appeared to be a bruise. Later, the DON presented a photo showing a U-shaped scar on the left back, approximately one inch wide with a line about 1/8 inch thick, but there were no prior photos or measurements to compare, and the scar’s details and location had not been documented on weekly skin assessments. The DON acknowledged that more thorough documentation on the skin check forms would have been helpful and stated that information for these forms was based on CNA observations and nursing assessments, which might not cover all skin areas depending on resident positioning.
Failure to Follow and Update Transfer Care Plans Leading to Unsafe Transfers
Penalty
Summary
The deficiency involves the facility’s failure to maintain an environment free of accident hazards and to provide adequate supervision during transfers for two residents. One resident with a history of cerebral vascular accident and hemiplegia, and with intact cognition per a BIMS score of 15/15, had a care plan dated 2/11/26 specifying transfers with a Lumex (manual stand assist lift) and assistance of two staff. Despite this, on 2/15/26 the resident was transferred from a chair to a shower chair by a single RN using a Lumex, during which the resident could no longer stand and was lowered to the ground. The DON confirmed that the care plan required two staff for transfers and that only one staff assisted during the incident, and the RN acknowledged transferring the resident alone, stating they believed only one staff was required. The second resident, with diagnoses including multiple sclerosis and cerebral vascular accident and a BIMS score of 7/15 indicating severely impaired cognition, had an ADL self-care performance care plan dated 2/11/26 that specified transfers with a pivot disc and one staff. However, surveyor observation on 3/31/26 showed a CNA transferring this resident from bed to wheelchair using a Lumex, which the resident successfully completed by following verbal cues. The DON reported that staff had used a Lumex with this resident for four years and verified that the care plan still indicated use of a pivot disc, acknowledging the care plan was incorrect. Therapy documentation showed that a pivot disc had been trialed and recommended for toilet transfers due to a custom-fit wheelchair that did not accommodate the Lumex, and that prior to this trial the resident had used a Lumex for transfers. The DON could not locate therapy notes indicating the resident had been re-assessed for renewed Lumex use, and the care plan had not been revised to reflect the resident’s current transfer method.
Failure to Follow Enhanced Barrier Precautions During Resident Transfer
Penalty
Summary
The deficiency involves the facility’s failure to implement its infection prevention and control program, specifically its Enhanced Barrier Precautions (EBP) policy, for a resident colonized with carbapenem-resistant Pseudomonas aeruginosa (CRPA). The facility’s EBP policy, revised 9/9/25, requires gown and glove use during high-contact resident care activities, including transfers, and specifies that EBP should be followed outside the resident’s room when performing transfers. The resident had a diagnosis of stroke with hemiplegia and an MDS assessment showing intact cognition with a BIMS score of 15/15. A care plan dated 2/18/26 documented CRPA colonization and included an intervention to observe EBP for infection control. On observation, an EBP sign was posted on the resident’s door and PPE was available next to the room. Despite this, a CNA entered the room without donning a gown or gloves and attached a lift sling to a mechanical lift. The Nursing Home Administrator then entered without gown or gloves and operated the lift while the CNA held the resident in the sling and maneuvered the resident into a wheelchair, including holding the resident’s leg and guiding the resident into the chair. After the transfer, the NHA sanitized the lift while the CNA provided the resident a hat and made the bed. In interviews, both the NHA and CNA stated they did not believe EBP was required because they did not consider the transfer to be direct care, and the DON reported being told that EBP was only required for direct care, which they understood did not include transfers.
Failure to Complete Timely Significant Change MDS After Hospice Admission
Penalty
Summary
The facility failed to complete a Significant Change in Status Assessment (SCSA) Minimum Data Set (MDS) within the required timeframe after a resident experienced a significant change in condition. Facility policy on comprehensive assessments, last revised on an unspecified date, states that comprehensive assessments are to be conducted according to the criteria and timeframes in the Resident Assessment Instrument (RAI) User Manual, which requires that an SCSA be completed by the end of the 14th calendar day following determination of a significant change. The Director of Nursing (DON) stated that MDS assessments are completed on admission, annually, quarterly, with a significant change, and as needed, and that a significant change includes a decline or improvement in two or more areas of care or when a resident is admitted to or removed from hospice, with a completion timeframe of 14 or 15 days after recognizing the change. Surveyor review of the resident’s electronic health record showed that the last completed MDS assessment was done on a prior date, and the resident was later admitted to hospice, which the DON identified as a significant change requiring an SCSA. An SCSA was initiated after the hospice admission but was left incomplete and never submitted. The resident subsequently expired, and the DON acknowledged during interview that the significant change MDS had not been completed and was past the 14-day requirement.
Failure to Follow Two-Person Mechanical Lift Transfer Care Plan Resulting in Resident Fall
Penalty
Summary
The deficiency involves the facility’s failure to ensure adequate supervision and adherence to the care plan for a resident requiring assistance with mechanical lift transfers. The facility’s own policies on falls and person-centered care planning require implementation of resident-specific fall prevention measures and provision of services as outlined in the care plan. For this resident, the comprehensive care plan identified self-care deficits related to type 2 diabetes and morbid obesity and specified that all transfers were to be completed using a sit-to-stand mechanical lift with the assistance of two staff. The resident, who had diagnoses including abnormal posture, weakness, type 2 diabetes with polyneuropathy, and morbid obesity, and who had no cognitive impairment per a BIMS score of 13/15, experienced a fall during a transfer. Progress notes document that a CNA was performing a sit-to-stand mechanical lift transfer to bed with only one staff member present, despite the care plan requirement for two-person assistance. During the transfer, the CNA had unhooked one side of the sling and was attempting to unhook the other side, had difficulty reaching, and then unlocked the sit-to-stand lift while the resident was partially on the bed, with feet on the lift and holding the bed trapeze. Because the resident was pushing with their legs, the lift moved forward and the resident slowly slid to the floor. Interviews confirmed that staff were aware that mechanical lifts, including sit-to-stand devices, may require two staff depending on the care plan, and that this resident specifically required two-person assistance for transfers. The resident reported that only one CNA was present at the time of the fall and that usually two staff assist due to the resident’s size. Nursing and CNA staff described that they rely on the care plan or Kardex in the computer to determine transfer needs and acknowledged that sit-to-stand lifts can require one or two staff based on the resident’s plan of care. The DON acknowledged that the CNA involved was working alone during the transfer when the fall occurred and was not following the resident’s care plan.
Lack of RN Coverage and Oversight Leading to Out-of-Scope Nursing and Medication Practices
Penalty
Summary
The deficiency involves the facility’s failure to employ a full-time RN designated as the DON and to ensure RN services were provided at least eight consecutive hours a day, seven days a week, as required by regulation and by the facility’s own nursing services policy. Payroll-Based Journal staffing data for the first quarter of 2026 showed a one-star staffing rating and multiple days with no RN hours. Review of daily staffing schedules for several consecutive days in March showed no RN scheduled on any of those dates, indicating there was no RN assigned to supervise nursing staff or oversee resident care. The Administrator confirmed that the DON, who had been the only full-time RN, resigned and her last day was mid-March, and the ADON confirmed that since that resignation there had been no RN employed by the facility and that even when a DON was employed, most weekends did not have RN coverage. In the absence of consistent RN presence and oversight, LPNs were performing admission and readmission nursing assessments and administering IV medications, and CMA/MTs were performing pain assessments, administering PRN pain medications, and administering insulin, all of which were outside their scope of practice as described in the report. Multiple residents’ records showed admission data collection and baseline care plan tools completed and signed by LPNs rather than an RN. For example, one resident admitted with diabetes type 2, osteomyelitis of vertebra, and orthopedic aftercare had a 72-hour admission/re-admission assessment documented by an LPN. Another resident admitted with COPD and traumatic ischemia of muscle had admission data collection and baseline care plan tools completed and signed by an LPN, with a late-entry health status note by a sister-facility DON added seven days after admission. Additional residents admitted with chronic congestive heart failure, sepsis, diabetes type 2, congestive heart failure, and ESRD also had admission data collection notes completed by LPNs. The report further documents that LPNs administered IV medications, including through PICC lines, without RN oversight, and in at least one case outside the LPN’s own training and certification. One resident with an order for IV ertapenem had doses administered on three consecutive days by an LPN and the ADON, who is also an LPN. The ADON stated that most LPNs had been trained to administer IV medications, but identified two LPNs who were not certified, while the former DON stated she believed those LPNs were certified and had allowed them to administer IV medications after observing them. CMA/MTs were documented as completing pain assessments and administering PRN oxycodone and insulin injections without an RN employed to provide direct supervision. One resident with diabetes type 2, bilateral stage II heel pressure ulcers, chronic pulmonary embolism, and vertebral osteomyelitis had multiple pain assessments and PRN oxycodone doses documented by a CMA/MT, as well as several insulin doses administered by the same CMA/MT. Interviews with the RDO and Medical Director confirmed that RN coverage was expected to be provided by DONs from sister facilities, but there was no documentation of their presence in the building, and the Medical Director emphasized that RNs are responsible for assessments, IVs, and staff supervision to ensure practice within scope. These combined actions and inactions led surveyors to identify immediate jeopardy beginning in mid-March.
Removal Plan
- Employ a full-time interim DON
- Provide staff education on notification of changes in condition
- Assess nurses' IV competency
- Employ an agency RN to ensure RN coverage on Saturdays and Sundays
- Reassess all residents with IVs, pressure injuries, and new admissions
- Reassess all residents with a documented change in condition
Failure to Assess Resident’s Respiratory Change in Condition and Request for Hospital Transfer
Penalty
Summary
The deficiency involves the facility’s failure to assess and respond appropriately to a resident-reported change in condition related to respiratory symptoms. The resident had significant medical diagnoses including COPD, panlobular emphysema, osteomyelitis of the lumbar vertebra, and chronic myeloid leukemia. A recent MDS showed the resident was cognitively intact with a BIMS score of 15 and used a wheelchair for mobility. The care plan also identified a focus on the resident and spouse making inappropriate EMS 911 calls when no true emergency existed, with interventions focused on educating them about appropriate EMS use. On the day of the incident, the resident reported shortness of breath and wheezing and received a PRN nebulizer treatment of Ipratropium-Albuterol, which was documented as effective. However, the LPN did not collect additional assessment data or notify an RN of the resident’s complaint of shortness of breath. No comprehensive respiratory assessment or vital signs were obtained at that time despite the resident’s symptoms. Later that same day, the resident told the LPN that she "may need to go to the hospital" and reported feeling short of breath. The LPN acknowledged that the resident made this statement but did not immediately assess the resident, stating she believed the resident was not in dire need and that the resident often complained of various ailments. According to the resident’s account, she specifically told the LPN that she needed to go to the hospital, was wheezing a lot, and tried to stay calm while waiting about an hour without staff action, after which she called her husband. The husband reported that the resident was crying, calling out in the hallway, and that he called 911 because staff were not doing anything. The facility’s grievance file and staff statements documented that the LPN was aware the resident said she "may need to go to the hospital" but did not complete an assessment before EMS arrived. The resident was transferred to the hospital, where she was found to have hypoxia with low oxygen saturation and was diagnosed with acute hypoxic respiratory failure, chronic pulmonary emboli without acute cor pulmonale, and bronchiectasis with acute lower respiratory infection. The Medical Director later stated her expectation that when a resident states they want to go to the hospital, staff should conduct an assessment, obtain vital signs, and report to the provider.
Failure to Transcribe and Administer Ordered Antibiotics and Wrong IV Medication Administration
Penalty
Summary
The deficiency involves the facility’s failure to ensure a resident was free from significant medication errors, specifically related to transcription and administration of ordered antibiotics and the administration of another resident’s IV antibiotic. The resident had a history of lumbar discitis/osteomyelitis and chronic myeloid leukemia and had been receiving IV daptomycin via PICC line following a hospital stay. An MRI in mid-January showed improvement, and the infectious disease (ID) physician initially ordered discontinuation of IV daptomycin, PICC removal, and discontinuation of weekly labs. The following day, after further review of the MRI and inflammatory markers, the ID physician ordered a transition to oral levofloxacin 750 mg daily and oral vancomycin 125 mg daily for several weeks, including vancomycin for C. diff prophylaxis. These orders were faxed to the facility and were later confirmed by the fax company and the Business Office Manager as having been received by the facility. Despite receipt of the faxed orders, the facility did not transcribe the oral levofloxacin and oral vancomycin into the resident’s physician orders or MAR for January or February, and there was no evidence on the MAR that these medications were administered during that period. The physician order listing for the resident showed that the oral levofloxacin and vancomycin orders did not appear until mid-March, when the resident returned from the hospital with those medications ordered. During telemedicine follow-up with the ID physician, the resident reported doing well and tolerating levofloxacin, believing she was taking the ordered antibiotics, even though the MAR showed no administration. The resident, who was cognitively intact per a BIMS score of 15, later stated she only took medications provided by the facility and did not know the oral antibiotics had not been given. The Assistant DON and consultant pharmacist both confirmed that no orders for oral levofloxacin or vancomycin were received by the pharmacy or entered into the system in January or February. In March, the resident was sent to the ER with fever and left knee pain, and imaging showed extensive osseous erosion at L1-2 concerning for discitis/osteomyelitis. The hospital documentation referenced the resident as being chronically on levofloxacin and oral vancomycin for discitis and continued or resumed these medications, which were then first documented as administered at the facility in mid-March. Separately, in January, a medication occurrence report documented that an LPN administered another resident’s IV antibiotic, ertapenem, instead of the ordered daptomycin to this resident. The LPN later stated she did not check thoroughly enough and took the wrong IV medication from the refrigerator, describing it as an honest mistake and noting that previously there had only been one resident with an IV. The facility’s own policies required medications to be administered according to physician orders and required licensed nurses to check and confirm pending orders after physician visits, but the faxed ID orders for oral antibiotics were not processed, and the wrong IV antibiotic was administered on one occasion. The Medical Director stated she was not aware that the resident was supposed to start two oral antibiotics in January as ordered by the ID physician and indicated her expectation that any faxed orders for oral antibiotics would be processed and administered. The Business Office Manager described the process for handling telehealth visit notes and faxed orders, explaining that nursing staff received faxed records and placed them in a bin for scanning into the EMR under a miscellaneous tab. With assistance from the fax company, the BOM confirmed that the fax containing the orders to start oral levofloxacin and add oral vancomycin was received by the facility. The facility’s policies on medication errors and physician orders emphasized preventing significant medication errors and ensuring orders were entered and confirmed, but the failure to transcribe and administer the ordered oral antibiotics and the administration of another resident’s IV antibiotic constituted significant medication errors for this resident.
Inadequate Staffing and Improper Delegation of Nursing and Medication Tasks
Penalty
Summary
The deficiency involves the facility’s failure to provide sufficient and appropriately qualified nursing staff to meet residents’ needs, and failure to ensure that LPNs and CMAs/MTs practiced within their legal scope and professional standards. The facility’s own facility assessment called for a CNA-to-resident ratio of one CNA for ten to sixteen residents on the evening shift, yet on the evening of survey entry there were only three CNAs for 34 residents, with one CNA scheduled for only a partial shift. Interviews and documentation, including a police body-worn camera narrative, showed that staff and leadership acknowledged difficulty providing needed care due to lack of staffing. The Nursing Home Administrator told police that one resident needed constant care that was difficult to provide because of staffing shortages, and an LPN stated she felt residents needed more attention than staff could provide. One resident with osteomyelitis of the lumbar vertebra, COPD, emphysema, and chronic myeloid leukemia, who was wheelchair-bound, dependent for transfers, and frequently incontinent of bowel, reported waiting over three hours for assistance after a bowel movement, prompting a call to local police. This resident later told the surveyor that call lights usually took 30–45 minutes to be answered and that care was timelier while surveyors were present. A family member reported that it took staff “forever” to respond to this resident’s needs and that he had complained to the ADON about response times. These accounts, combined with staffing records, demonstrated that the facility did not have enough staff on duty to meet residents’ immediate care needs. The facility also failed to ensure that CMAs/MTs and LPNs practiced within their scope and under appropriate RN oversight. A CMA/MT had been independently assessing residents’ pain and administering PRN oxycodone, including documenting pre- and post-administration pain levels, despite state guidance that assessments cannot be delegated to unlicensed personnel and facility policy stating that CMAs/MTs are not to assess pain or administer PRN medications without an RN’s assessment. The CMA/MT reported using both verbal reports and a nonverbal pain scale and believed this was within her scope, while the VPCO and FDON later stated it was not. Additionally, multiple admission and readmission nursing assessments and baseline care plan tools for several residents were completed and signed by LPNs without evidence of RN assessment, even though state standards limit LPNs to data collection and require RNs to complete resident assessments. The FDON and ADON acknowledged that, in the absence of an RN DON and because most admissions occurred on evenings, LPNs had been completing all initial nursing assessments for years. Further, the facility did not ensure that LPNs performing IV therapy had the required additional training and RN delegation as outlined in facility policy and state guidance. One resident with an order for IV ertapenem via PICC line received this medication on multiple days from LPNs, including an LPN whose personnel file contained no documentation of IV therapy training. The ADON confirmed that this LPN was not certified to administer IV/PICC medications, while the LPN stated she had been hanging IV medications via PICC lines since hire, without formal facility training, and was sometimes the only nurse available to administer PICC medications, with the other staff person being a CMA/MT. The FDON stated she supervised licensed staff and had observed LPNs administering IV medications without concerns, but there was no evidence of the documented training and competency validation required by facility policy for delegation of IV tasks to LPNs. Collectively, these findings showed that the facility did not maintain adequate RN presence, did not follow its own delegation and competency policies, and allowed LPNs and CMAs/MTs to perform assessments and IV tasks beyond their scope, affecting all residents in the facility.
Expired Food and Unsanitary Kitchen Conditions in Dietary Services
Penalty
Summary
Surveyors identified a deficiency in the facility’s food service operations related to failure to follow its own food safety and sanitation policies. The facility’s policies required that all local, state, and federal standards be followed, that food be protected from contamination, and that perishable foods be used prior to their use-by or expiration dates, with out-of-date foods discarded. During an observation of the kitchen’s walk-in cooler, surveyors found multiple juice containers labeled by the facility with use-by dates that had already passed, including cranberry juice, orange juice, and apple juice. They also found a container of concentrated lemon juice with a manufacturer’s expiration date that had already passed, despite the facility having applied a later “use by” date that extended beyond the manufacturer’s expiration. Further observations in the kitchen’s walk-in freezer revealed a torn-open package of hot dog buns with several buns exposed to air and an opened box of fish with a manufacturer’s expiration date that had already passed. Additional inspection of the kitchen area showed multiple cobwebs and dead insects on the wall behind portable shelving where clean dishes were stored, along with a buildup of black and gray dust and debris. Two window unit air conditioners were located next to this shelving, with the potential to blow debris and pests onto the clean dishes if turned on. A dietary aide acknowledged these conditions during the survey, stating that all dietary staff should be checking use-by and expiration dates. The Regional Director of Operations later stated it was her expectation that there would be no items beyond use-by or expiration dates and no dust or dead bugs in the kitchen. These failures placed all 34 residents at risk of foodborne illnesses.
Trusted data from CMS and state health departments
Every citation, penalty and Plan of Correction is sourced from public CMS records (latest release May 27, 2026) and official state health department websites — never guesswork.
Trusted by long-term care providers and associations.



