Below average — CMS composite of the measures below.
Past the typical resurvey interval — a standard survey could occur at any time
Estimate from public CMS data, current as of July 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Lakeside Health & Rehabilitation during CMS and state inspections, most recent first.
A facility failed to maintain a safe and functional environment for residents, with issues in temperature control, pest management, and equipment functionality. Residents experienced discomfort due to non-functional air conditioning, delays in care due to unavailable mechanical lifts, and persistent pest infestations. Leaking ceilings and previous flooding incidents further contributed to an unsafe environment.
A resident with multiple health conditions requested to go to the ER due to shortness of breath. Despite a telehealth recommendation to send him to the ED, the NP decided to treat him in-house. The resident, who was cognitively intact, was later taken to the hospital after a relative called 911. Staff interviews revealed inconsistencies in the protocol for handling such requests, leading to a deficiency in allowing the resident to make decisions regarding his treatment.
A long-term care facility failed to maintain a clean and homelike environment for residents, with issues including non-functional air conditioning, persistent ceiling leaks, and significant pest infestations. Residents reported discomfort due to warm room temperatures and delays in care due to the need to borrow mechanical lifts from other units. The facility's pest control logs showed a high presence of German cockroaches, and a recent thunderstorm caused flooding, further impacting the environment.
The facility failed to report allegations of illegal drug use for two residents in a timely manner. One resident was hospitalized and tested positive for cocaine, while another tested positive for amphetamines and opiates. Despite these findings, the facility's administrative staff were unaware of any related reports or grievances, indicating a deficiency in handling resident safety concerns.
A resident with serious health conditions, including CHF and diabetes, experienced shortness of breath and congestion. Despite a telehealth recommendation to send the resident to the ED, the NP decided to treat in-house. The facility failed to adequately monitor the resident, with insufficient documentation and delayed initiation of the eINTERACT form. Staff interviews confirmed the lack of continuous monitoring during the critical period.
The facility failed to provide incontinence care for three residents dependent on staff for ADLs. Despite care plans requiring regular cleaning, documentation was missing for several shifts. Interviews with CNAs and residents highlighted challenges in providing timely care due to high patient loads and staffing shortages. Administrative staff was informed of these issues.
Deficiencies in Temperature Control, Pest Management, and Equipment Functionality
Penalty
Summary
The facility staff failed to maintain a safe and functional environment for three residents, resulting in deficiencies related to temperature control, pest infestation, and equipment functionality. Resident #2 experienced issues with the air conditioning in their room, which was not providing cool air, leading to discomfort and agitation. Additionally, the mechanical lift required for Resident #2's transfers was not available on their unit, necessitating staff to borrow equipment from another unit, causing delays in care. Resident #6 also faced similar issues with the mechanical lift, as staff had to borrow it from another unit, delaying timely assistance. Furthermore, Resident #6 reported a leaking ceiling that had been present for several days, with water dripping into a garbage can, indicating a lack of timely maintenance. The presence of German cockroaches was noted in the facility's pest control logs, with significant numbers recorded over several months, contributing to an unsafe and uncomfortable environment. Resident #9, who requires assistance with transfers due to quadriplegia, also experienced delays in care due to the unavailability of the mechanical lift on their unit. The resident reported a leak in the hallway ceiling and a previous flooding incident during a thunderstorm, further highlighting the facility's failure to maintain a safe environment. The persistent presence of roaches and the need to borrow equipment from other units were consistent issues affecting the residents' quality of care and comfort.
Failure to Honor Resident's Request for Hospital Transfer
Penalty
Summary
The facility failed to allow a resident to make decisions regarding his treatment, which led to a deficiency. The resident, who was cognitively intact with a BIMS score of 15, was admitted with multiple diagnoses including congestive heart failure, diabetes mellitus, cardiovascular disease, and cerebrovascular accident. On a particular day, the resident requested to go to the emergency room due to shortness of breath. Despite the telehealth service recommending the resident be sent to the emergency department, the nurse practitioner decided to treat the resident in-house. The resident was informed of this decision, but later refused lab work and was taken to the hospital after a relative called 911. Interviews with staff revealed inconsistencies in the protocol for handling resident requests to go to the hospital. The LPN stated that the telehealth service's recommendation to send the resident out required approval from the nurse practitioner or medical director. The unit manager and nurse practitioner both acknowledged that residents have the right to go to the hospital if they request it, but the nurse practitioner indicated that the attending physician makes the final decision. The medical director confirmed that residents should not be held against their will and have the right to go out, but also stated that staff should contact them before sending a resident out. This lack of clarity and adherence to protocol contributed to the deficiency in allowing the resident to make decisions regarding his treatment.
Environmental and Equipment Deficiencies in LTC Facility
Penalty
Summary
The facility staff failed to maintain a clean and homelike environment for three residents, resulting in deficiencies related to temperature control, pest infestation, and equipment functionality. Resident #2 experienced issues with a non-functional air conditioning unit, leading to an uncomfortably warm room. Despite attempts by staff to rectify the situation, the room remained warm, and the resident became agitated. Additionally, the facility's pest control logs indicated a significant presence of German cockroaches over several months, contributing to an environment that was not homelike. Resident #6 also faced challenges with the facility's environment, including a persistent ceiling leak at the nurse's station, which had been ongoing for several days. The maintenance director acknowledged the issue but cited the need for specialized electrical expertise to address it. This resident, who was dependent on staff for mobility and transfers, reported delays in care due to the need to borrow mechanical lifts from other units, further impacting the resident's comfort and safety. Resident #9 reported similar concerns, including the ceiling leak and pest infestation. The resident also noted that during a recent thunderstorm, the facility experienced flooding, exacerbating the environmental issues. Like Resident #6, this resident required mechanical assistance for mobility, and the unavailability of equipment due to borrowing from other units sometimes prevented the resident from getting out of bed. These deficiencies collectively highlight the facility's failure to provide a safe, clean, and homelike environment for its residents.
Failure to Report Illegal Drug Use in a Timely Manner
Penalty
Summary
The facility staff failed to report allegations of residents receiving illegal drugs in a timely manner for two residents. Resident #7, who was admitted with diagnoses including cerebral infarction, CHF, PTSD, and pulmonary embolism, experienced an acute change in condition and was hospitalized. During the hospitalization, it was discovered that the resident tested positive for cocaine. Despite this significant event, there was no evidence of a hospital transfer form or progress note, and the facility's administrative staff were unaware of any reports or grievances related to illegal drug use. Resident #8, admitted with diagnoses including CHF, COPD, diabetes mellitus, and opioid abuse, also tested positive for illegal drugs. The resident's urine drug screen showed amphetamines and opiates, with the opiates being consistent with prescribed medication. Despite staff observations of suspicious behavior and the resident's agitation, the facility did not report these findings or take timely action. The resident's drug use was discussed with her, and a drug contract was provided, but the facility's administrative staff were not aware of any related reports or grievances. Interviews with the facility's administrator and director of nursing revealed a lack of awareness of any events related to illegal drug use. The facility's abuse policy outlines protocols for identifying and intervening in situations of abuse or neglect, but these protocols were not effectively implemented in these cases. The failure to report these allegations in a timely manner represents a significant deficiency in the facility's handling of resident safety concerns.
Inadequate Monitoring and Assessment of Resident with Serious Health Conditions
Penalty
Summary
The facility staff failed to meet professional standards by inadequately assessing and monitoring a resident with multiple serious health conditions, including congestive heart failure, diabetes mellitus, cardiovascular disease, and a cerebrovascular accident. The resident, who was cognitively intact but required total dependence for various activities, experienced shortness of breath and congestion. Despite these symptoms, the facility's response was insufficient. The resident's condition was brought to the attention of a Licensed Practical Nurse (LPN) by a Certified Nursing Assistant (CNA), and a respiratory assessment was conducted. However, the telehealth service's recommendation to send the resident to the emergency department was overridden by a Nurse Practitioner (NP), who decided to treat the resident in-house. The documentation reveals a lack of continuous monitoring and timely intervention. The resident continued to complain of congestion, and vital signs were not consistently recorded between the initial assessment and the following morning. The eINTERACT form, which should have been initiated promptly, was not started until the day after the resident's condition worsened and was not completed until several days later. Interviews with facility staff confirmed the absence of additional monitoring or documentation during the critical period. The administrative staff was made aware of these concerns, but no further information was provided before the survey exit.
Incontinence Care Deficiency Due to Staffing Issues
Penalty
Summary
The facility staff failed to provide incontinence care for three residents who were dependent on staff for assistance with activities of daily living. Resident #3, who was not cognitively impaired, was admitted with diagnoses including cancer, anemia, and malnutrition. The resident's care plan required cleaning the peri-area with each incontinence episode, but documentation was missing for specific shifts in May and June. Interviews with CNAs revealed that due to high patient loads, incontinence care was not consistently provided every two hours as required. Resident #4, also not cognitively impaired, was admitted with conditions such as pulmonary embolism and bipolar disorder. The care plan similarly required incontinence care, but documentation was missing for several shifts in June and July. The resident reported being left in soiled briefs for extended periods, particularly during night shifts and weekends. Interviews with CNAs confirmed the challenges in providing timely care due to staffing issues. Resident #9, who was dependent for most activities except eating, had diagnoses including quadriplegia and diabetes. The care plan outlined the need for assistance with transfers and incontinence care, yet documentation was missing for certain shifts in May and July. The resident acknowledged the staff's efforts but noted the impact of staffing shortages on care frequency. The facility's administrative staff was informed of these concerns, but no further information was provided before the survey exit.
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What surveyors actually found near you
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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Risk indicators are statistical estimates from public CMS data — not predictions, findings, or compliance advice.
Nursing homes near Richmond
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Westminster-canterbury Of Richmond | 1.5 mi | ★★★★★ | 0 | 0 |
| Parham Health Care & Rehab Center | 1.9 mi | ★★★★★ | 57 | 3 |
| Rosedale Health & Rehabilitation | 2 mi | ★★★★★ | 0 | 0 |
| Glenburnie Rehab & Nursing Center | 2.7 mi | ★★★★★ | 14 | 0 |
| Vcu Health Children's Services At Brook Road | 3.4 mi | ★★★★★ | 0 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release July 2026) and official state health department websites.