Above average — CMS composite of the measures below.
The next survey window likely opens around February 2027
Estimate from public CMS data, current as of July 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Shannondale Of Maryville Health Care Center during CMS and state inspections, most recent first.
The facility did not retain grievance logs for the required three-year period, as only records from July 2024 onward were available. Both the Administrator and the Case Manager confirmed the absence of earlier logs, despite policy requiring their retention, and the previous grievance official could not provide the missing documentation.
The facility failed to report allegations of abuse involving two residents with severe cognitive impairment to law enforcement and Adult Protective Services, as required by policy. There was no documentation of investigations or notifications to authorities, and current staff were unable to verify if proper procedures had been followed due to missing records from previous administration.
The facility did not maintain evidence of thorough investigations for alleged abuse involving two residents with severe cognitive impairment. Required documentation such as witness statements, physical assessments, and notifications was missing, and current leadership could not verify what investigative steps, if any, were taken due to the lack of records.
Failure to Maintain Required Grievance Log for Three Years
Penalty
Summary
The facility failed to maintain a grievance log for the required period of three years, as stipulated in its own policy. Review of the facility's grievance policy indicated that grievance logs should be kept for three years and include evidence of resolution. However, documentation showed that only grievances from July 2024 to August 2025 were available, with no records prior to July 2024. Interviews with the Administrator and the Case Manager confirmed that no grievance log existed for the period before July 2024, and both acknowledged the requirement to retain such records for three years. The Case Manager, who became the grievance official after a change in ownership and administration in June 2024, was unaware of the location of previous logs and was unable to obtain them from the former grievance official.
Failure to Report Alleged Abuse to Authorities and Maintain Investigation Documentation
Penalty
Summary
The facility failed to ensure that allegations of abuse were reported to the appropriate authorities for two residents out of five reviewed in abuse investigations. Facility policy required that all alleged and substantiated incidents of abuse be reported to the Bureau of Quality Assurance of Health Care Facilities and other required agencies. However, for one resident with severe cognitive impairment and a history of dementia, an allegation of sexual abuse was reported internally, but there was no documentation that law enforcement or Adult Protective Services (APS) were notified. The only available documentation was a 5-day follow-up report from the facility's incident reporting system, and the current Director of Nursing (DON) confirmed that no other records or evidence of required notifications existed. Interviews with the current and former DONs revealed a lack of clarity and documentation regarding the investigation and notifications related to the abuse allegation. The former DON, who was responsible for abuse investigations at the time, stated that all investigation documents were left in her desk drawer when she left the facility, but these were not available to the current administration. The current DON attempted to verify notifications with local police and APS, but both agencies confirmed they had no record of being notified about the incident. The facility's administrator also confirmed that there was no documentation to show that the required notifications had been made for either resident involved in the abuse investigations. A second resident, also with severe cognitive impairment and multiple psychiatric diagnoses, had allegations of abuse reported, but again, there was no investigation documentation or evidence that the state agency or APS had been notified. The administrator and DON were unable to determine what the investigations entailed due to the absence of retained documentation from the previous administration. The lack of documentation and failure to notify the appropriate authorities constituted a deficiency in the facility's handling of abuse allegations.
Failure to Document and Investigate Alleged Abuse
Penalty
Summary
The facility failed to maintain evidence that allegations of abuse were thoroughly investigated for two residents out of five reviewed. Facility policy requires that all unusual occurrences and alleged violations be thoroughly investigated, with documentation of the investigation, including witness statements, physical assessments, notifications, and incident reports. However, for one resident with severe cognitive impairment and a history of dementia, an allegation of sexual abuse was reported, but there was no documentation of a comprehensive investigation. The only available information was a brief summary from the facility's incident reporting system, with no supporting documentation such as witness statements, social service notes, incident reports, or physical assessments. Interviews with current staff revealed that neither the current DON nor the Case Manager participated in or had knowledge of the investigation, and no records could be located. The former DON, who would have been responsible for the investigation, did not recall the incident and stated that all investigations were left in her desk drawer when she left the facility. A second resident, also with severe cognitive impairment and multiple psychiatric diagnoses, was identified as having an abuse allegation reported to the state agency. Review of the medical record and interviews with facility leadership confirmed that there was no documentation of an investigation for this resident either. The Administrator and DON acknowledged that a thorough investigation should have included interviews, witness statements, physical and skin assessments, and notifications, but were unable to determine what actions, if any, were taken due to the absence of records. The lack of documentation and inability to verify that thorough investigations were conducted for both residents constitutes a failure to respond appropriately to alleged violations as required by facility policy and regulatory standards. The deficiency was identified through review of facility policies, medical records, state intake information, and staff interviews, all of which confirmed the absence of required investigative documentation for the abuse allegations.
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Illustrative
What surveyors actually found near you
We read the 83 citations issued within 25 miles in the last 12 months — and tell you exactly what happened, in plain English, matched to your record.
Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
Illustrative
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Illustrative
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Nursing homes near Maryville
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Foothills Transitional Care And Rehabilitation | 0.5 mi | ★★★★★ | 0 | 0 |
| Fairpark Health And Rehabilitation | 1 mi | ★★★★★ | 0 | 0 |
| Ocoee Transitional Care Center Llc | 2.4 mi | ★★★★★ | 4 | 0 |
| Asbury Place At Maryville | 3.4 mi | ★★★★★ | 27 | 0 |
| Life Care Center Of Blount County | 7.7 mi | ★★★★★ | 0 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release July 2026) and official state health department websites.