Avantara Saint Cloud
Inspection history, citations, penalties and survey trends for this long-term care facility in Rapid City, South Dakota.
- Location
- 302 St Cloud Street, Rapid City, South Dakota 57701
- CMS Provider Number
- 435060
- Inspections on file
- 24
- Latest survey
- March 18, 2026
- Citations (last 12 mo.)
- 8
Citation history
Health deficiencies cited at Avantara Saint Cloud during CMS and state inspections, most recent first.
A resident admitted for rehab after a femur fracture, on aspirin as a blood thinner and with mildly low Hgb/Hct, experienced multiple episodes of bile-colored emesis, low O2 saturation, weakness, pallor, and later hypotension and lethargy on the morning of a planned discharge. A CNA reported the vomiting to an RN, who assessed the resident, held medications, and later noted worsening weakness and pallor, but did not notify the physician or the resident’s first emergency contact despite these significant changes. When the resident’s granddaughter arrived to complete discharge, she questioned the resident’s condition, prompting a reassessment that showed low BP and increased lethargy; still, no provider or family notification occurred. The granddaughter, after consulting the assisted living facility, transported the resident by private vehicle, during which the resident became unresponsive, and the resident was then taken to the ER and hospitalized, where imaging revealed an acute and chronic subdural hematoma, a meningioma, a pulmonary embolism, and cholecystitis. Record review and interviews confirmed the lack of required notifications, in conflict with the RN job description and facility policies on change of condition and discharge/transfer.
A resident with a history of pneumonia, severe sepsis, upper respiratory infection, and vascular dementia developed cough and congestion and was evaluated by a PA-C, who entered orders for an antibiotic, medicated nebulizer treatments, and cough syrup into the HUCU messaging system and documented them in the EMR. The RN on duty, who had been told only to monitor the resident, did not log into the HUCU system, did not see or transcribe the new orders, and did not initiate the prescribed medications or communicate any new treatments to the next shift. The HUCU system did not generate alerts for new orders, and staff had to manually check for messages, which did not occur. The following day, after the resident returned from an outing with family and was found weak, non-responsive, and non-verbal, an LPN preparing to transfer the resident to the ER discovered the unprocessed orders in the HUCU system, confirming that the treatments had never been started.
A deficiency was cited for not ensuring that each resident was protected from all forms of abuse and neglect, including physical, mental, and sexual abuse, as well as physical punishment, by any individual.
The facility did not update daily posted nurse staffing information to reflect actual staff numbers and hours worked during several overnight shifts. On multiple occasions, fewer LPNs and CNAs were present than indicated on the postings, and the postings were not corrected to show staff who left early or additional staff who arrived later. This occurred due to a lack of clear responsibility for updating the postings after key staff left their roles.
Two severely cognitively impaired residents experienced physical abuse by a CNA, including being forcibly grabbed and made to comply with care against their will. Staff witnessed and reported the incidents, and one resident was found with red marks on her wrists. Facility investigation and review of surveillance footage confirmed the abuse, resulting in the CNA's termination.
The facility failed to maintain cleanliness in the kitchen and dishroom, with lime build-up on cups, a non-functional plate warmer, and expired sanitizer test strips. Unsanitary food transport practices were observed, including uncovered fruit on room trays and improper handling of insulated covers, increasing cross-contamination risk.
The facility failed to maintain a clean environment, with strong urine odors and visible dirt in several areas, including resident rooms and utility rooms. A soiled utility room had overflowing containers, and the laundry room had maintenance issues. Interviews revealed a lack of cleaning schedules and insufficient staffing. A resident's urine-soaked chair was not properly cleaned, despite the facility's cleaning policy.
The facility failed to ensure resident privacy due to inadequate window coverings in several rooms, allowing visibility from outside at night. Additionally, a medication cart was left unlocked and a computer screen displaying a resident's EMR was left open during a medication pass, compromising privacy and security.
The facility failed to maintain a homelike environment, with multiple resident rooms exhibiting exposed sheetrock, missing paint, and other maintenance issues. The interim maintenance supervisor was unaware of the extent of these issues, and the facility's repair process was hindered by communication gaps and room availability constraints. The administrator acknowledged the slow progress in addressing these deficiencies.
The facility failed to provide proper diabetic fingernail care and dignified dressing for two residents. A resident with advanced dementia and diabetes had long, dirty fingernails, and there was no documentation of her nail care. Another resident with impaired cognition was found wearing socks labeled with other residents' names. Staff confirmed the issues, and the need for improved care and documentation was acknowledged.
The facility failed to follow physician's orders for compression garments for three residents, leading to inaccurate documentation in the TAR. One resident was without TED hose due to a lack of replacements, another lacked Redi-Wraps due to laundry issues, and a third had ill-fitting compression stockings. Staff were unaware of these issues, and the central supply room lacked the necessary sizes. The director of nursing acknowledged the failure to provide ordered treatments.
Failure to Notify Physician and Family of Resident’s Change in Condition Prior to Discharge
Penalty
Summary
The deficiency involves the facility’s failure to promptly notify a physician and the resident’s first emergency contact of a significant change in condition for one resident. On the morning in question, the resident experienced three to four episodes of bile-colored emesis between 6:00 a.m. and 7:00 a.m., appeared more tired, and had oxygen saturation readings of 88–89% on room air. A CNA reported the vomiting and dry heaving to the RN, who assessed the resident, obtained vital signs, held morning medications due to vomiting, and left the resident in bed with the head elevated, a vomit bag, call light, and a garbage can nearby. Later, around 8:30 a.m., the RN and CNA provided incontinence care after a bowel episode and observed that the resident appeared weak, pale, and unable to remain upright, after which the resident requested to return to bed. Despite these findings, the RN did not contact the physician or the resident’s first emergency contact at that time. The resident had been admitted for rehabilitation following a fall at an assisted living facility that resulted in a left femur fracture and was taking aspirin twice daily as a blood thinner. Prior lab work showed mildly low hemoglobin and hematocrit. It had been determined by the facility’s PA-C and the DON at the resident’s assisted living facility that the resident was doing well and was appropriate for readmission to assisted living later that morning. However, when the resident’s granddaughter arrived around 10:30 a.m. to complete discharge paperwork, she observed that the resident did not look well and questioned whether she should be evaluated before discharge. The RN then reassessed the resident, documented a blood pressure of 89/57, and noted increased lethargy after the resident was seated in a wheelchair. There is no documentation that the physician or first emergency contact was notified at this point, despite the documented change in condition. Following this reassessment, the granddaughter contacted the assisted living facility’s executive director, who advised that the resident be taken to urgent care or the ER before readmission. Around 11:00 a.m., the CNA assisted the granddaughter in transferring the resident into the granddaughter’s vehicle and observed that the resident’s condition worsened and she became unresponsive in the car. The granddaughter stated she was taking the resident to the ER, where the resident was evaluated and admitted to the hospital. Subsequent CT imaging revealed an acute and chronic subdural hematoma, a 12 mm meningioma, a pulmonary embolism, and cholecystitis. Record review confirmed there was no documentation that the resident’s physician or first emergency contact had been notified of the change in condition while the resident was still at the facility. Interviews with the RN, administrator, DON, and the physician confirmed that the RN did not notify the physician or the first emergency contact, despite facility policies and the RN job description requiring prompt notification of significant changes in condition and consultation with the medical provider and resident representative. Facility policies reviewed included a Notification of Change of Condition policy requiring prompt informing of the resident, consultation with the medical provider, and notification of the resident representative when there is a significant change in physical, mental, or psychosocial status, and a Discharge and Transfer policy requiring that if a resident’s needs change during discharge planning, the discharge plan may be updated and discharge should not proceed if the discharge location does not meet the resident’s needs, with contact to the medical provider in such cases. The RN acknowledged in interview that she did not call the physician or the first emergency contact when the resident’s condition changed and stated she had intended to update the family upon arrival and did not think to call the physician. The administrator and DON acknowledged that the physician and first emergency contact were not contacted when the resident’s condition changed and that the RN should have notified them promptly before discharge.
Failure to Transcribe and Initiate Physician Orders for Respiratory Treatment
Penalty
Summary
The deficiency involves a failure by nursing staff to ensure that physician orders for an antibiotic, medicated nebulizer treatment, and cough syrup were transcribed and initiated for a resident with respiratory symptoms. On 3/3/26, an RN reported that the resident was experiencing cough and congestion to a PA-C, who then evaluated the resident at the facility. The PA-C verbally told the RN and the DON that the resident should continue to be monitored but did not verbally communicate that new medications were being prescribed. The PA-C entered orders for an antibiotic, nebulizer treatment, and cough syrup into the HUCU messaging system and documented these orders in a progress note in the electronic medical record at 12:16 p.m. that day. The RN who had received the verbal report from the PA-C did not log into the HUCU messaging system to check for new orders for the resident after being told to monitor him. As a result, the orders entered by the PA-C on 3/3/26 were not transcribed into the nursing home's computerized medical record system and were not initiated. The RN also did not inform the night shift of any new medications for the resident and reported that the resident had no additional acute needs during her shift. The HUCU messaging system did not provide alerts when new orders or messages were sent, and the only way to identify new orders was for nurses to manually log in and check, which did not occur in this case. On 3/4/26, the resident left the facility with family for lunch and appeared to be at his baseline when observed by an LPN before departure. Upon returning around 1:00 p.m., the resident was later found by staff to be weak, non-responsive, sluggish, and non-verbal. The LPN caring for the resident attempted to contact his emergency contacts and, after speaking with his son, arranged for the resident to be sent to the ER for evaluation at approximately 2:15 p.m. While preparing for the transfer, the LPN logged into the HUCU messaging system to notify the primary care provider and discovered the PA-C’s orders from the previous day, which had not been transcribed or initiated. The resident was admitted to the hospital with diagnoses including sepsis related to pneumonia, elevated troponin, acute kidney injury, acute encephalopathy, and metabolic acidosis. Review of the resident’s records confirmed that no physician orders had been transcribed or initiated on 3/3/26 and that the facility’s policies required nurses to correctly and safely receive and transcribe physician orders, including those received electronically.
Failure to Protect Residents from Abuse and Neglect
Penalty
Summary
A deficiency was identified regarding the facility's failure to protect each resident from all types of abuse, including physical, mental, sexual abuse, physical punishment, and neglect by any individual. The report notes that residents were not adequately safeguarded from these forms of mistreatment, indicating lapses in the facility's responsibility to ensure resident safety and well-being. Specific actions or inactions leading to this deficiency are not detailed in the report, nor are particular events or resident conditions described. The deficiency is based on the facility's general failure to prevent abuse and neglect as required.
Failure to Accurately Update and Post Daily Nurse Staffing Information
Penalty
Summary
The facility failed to ensure that daily posted nurse staffing information accurately reflected the actual number of nursing staff and the hours worked during three of four overnight shifts reviewed. According to the facility's own assessment, one to two licensed nurses and three to four CNAs were needed on the overnight shift to meet resident needs. However, interviews and time sheet reviews revealed that on several occasions, fewer staff were present than indicated on the posted staffing information. For example, on certain nights, only one LPN and two CNAs were present to care for 75 residents, despite postings indicating higher staffing levels. A review of posted staffing information for specific dates showed that the postings included the type and number of direct care staff and their hours worked. However, comparison with actual time sheets revealed discrepancies: on some nights, staff left their shifts early and did not return, and additional staff arrived only in the early morning hours to support the overnight and oncoming day staff. The posted information was not updated to reflect these changes, as required by facility policy, which states that actual hours must be updated if there are any changes to the schedule, number of staff, or hours worked after the start of each shift. The deficiency was further compounded by a lack of clear responsibility for updating the staffing postings. The staffing coordinator position had been vacant since April, and the unit manager who had assumed the responsibility left at the end of May. The administrator acknowledged that she had not taken over or delegated the task after the unit manager's departure, resulting in the failure to update the posted staffing information to accurately reflect actual staffing during the reviewed overnight shifts.
Failure to Protect Cognitively Impaired Residents from Physical Abuse by CNA
Penalty
Summary
The facility failed to protect two cognitively impaired residents from physical abuse by a certified nursing assistant (CNA). In the first incident, a dementia champion reported that a CNA forcibly grabbed a resident's arms, forced her down into a chair, and made her bend her knees, causing the resident to cry. The resident had a history of Alzheimer's disease, dementia, and severe cognitive impairment, as indicated by a BIMS score of 0. A skin assessment following the incident showed no injuries, and staff interviews did not verify the abuse allegations. The facility was unable to retrieve camera footage related to this event. In a separate incident, the same CNA was observed by the activity director and another CNA physically forcing another severely cognitively impaired resident, who was yelling and refusing to go with him. The activity director intervened, instructing the CNA to leave the resident alone. The resident was found to have two small red marks on her wrists, which later resolved. The resident's care plan documented behaviors such as yelling, kicking, and rejection of care, and her BIMS score was 1, indicating severe cognitive impairment. Staff interviews and camera footage confirmed the physical abuse in this case. Both residents involved had significant cognitive deficits and were unable to advocate for themselves. The incidents were reported by staff who witnessed or heard the events, and the facility's investigation included staff interviews and review of available surveillance footage. The abuse was verified in the second incident, leading to the CNA's termination and reporting to the state board.
Deficiencies in Kitchen Cleanliness and Food Transport Practices
Penalty
Summary
The provider failed to maintain the kitchen and dishroom in a clean and functional manner, as observed during a tour and meal service. Plastic drinking cups used for the evening meal had a white-colored lime build-up and scratch-like marks, indicating improper cleaning. The dual plate warmer was not functioning on one side and was littered with food crumbs. A four-cup plastic measuring cup was stained brown and deemed uncleanable, yet still in use. The window ledge above the coffee makers was covered with a brown film, and the knife holder and cooking utensil drawer contained food crumbs and particles. Additionally, the Saf-T-Wrap dispenser holder had a build-up of an unknown substance. The dishroom had expired test strips for measuring sanitizer concentration, which were still being used despite the FSM being aware of their expiration. The air conditioner in the dishroom was covered with gray dust, blowing air over clean dishware and cooking equipment. The FSM was responsible for reviewing cleaning checklists, but the tasks were not completed adequately, leading to unsanitary conditions. Food transport practices were also deficient. Dietary aide O used bare hands to handle insulated dinner plate covers, increasing the risk of cross-contamination. Room trays with uncovered dishes of mixed fruit were left on the prep table for an extended period before being delivered to residents' rooms, contrary to the facility's policy that food should remain covered during transit. The FSM did not notice the uncovered fruit or the length of time it remained uncovered.
Inadequate Cleaning and Maintenance in Facility
Penalty
Summary
The facility failed to maintain a clean and odor-free environment, as evidenced by multiple observations of strong urine odors and visible dirt in various areas. A soiled utility room across from the secured unit entrance had overflowing containers of soiled linen and garbage, emitting a putrid odor of urine and feces. Despite the removal of these items, the room continued to smell strongly of urine, and the floor remained sticky. Additionally, two resident rooms in the 100 hallway were noted to have strong urine odors and visible brown smudges on the walls. The laundry room was found to have significant dust build-up, a leaking washing machine hose causing floor damage, and a handwashing sink with a dripping pipe and orange build-up. The clean utility room contained a basket of stained shoes and slippers placed next to clean linens. Interviews with housekeeping staff revealed a lack of cleaning schedules and insufficient staffing, leading to irregular cleaning practices and missed deep cleanings. The housekeeping supervisor admitted to falling behind on inspections and was unaware of specific maintenance issues in the laundry room. In resident 58's room, a brown lift chair was found to be urine-soaked and emitting a strong odor, despite being covered with a fabric. The resident expressed a preference for using the lift chair, but it had been turned to face the wall due to the soiling. The CNA acknowledged the chair was to be cleaned, but it remained in use without proper sanitation. The facility's cleaning policy emphasized the importance of immediate cleaning of soiled items, but this was not adhered to in this instance.
Privacy Breaches in Resident Rooms and Medication Handling
Penalty
Summary
The facility failed to ensure the privacy of residents in several rooms due to inadequate window coverings. Observations revealed that window shades in 12 out of 14 rooms in the 300 Hall and 5 out of 9 rooms in the 100 Hall did not provide sufficient privacy at night, allowing visibility from outside. The shades were effective during daylight but failed to protect residents' privacy at night, as they allowed unobstructed views from public areas such as sidewalks and parking lots. The facility's administrator was unaware of this issue until it was pointed out during the survey. Additionally, the facility did not secure electronic medical records and medication carts properly. During a medication pass in the main dining room, a registered nurse left a medication cart unlocked and a computer screen displaying a resident's electronic medical record open, making them accessible to other staff and potentially the public. The director of nursing expected staff to lock medication carts and secure computer screens, but these protocols were not followed, compromising the privacy and security of resident information.
Facility Fails to Maintain Homelike Environment Due to Maintenance Issues
Penalty
Summary
The facility failed to maintain a clean and homelike environment for residents, as evidenced by multiple observations of exposed sheetrock, missing paint, and other maintenance issues in various resident rooms across different hallways. Specific deficiencies included areas of exposed sheetrock near beds, worn recliner surfaces, black substance spills on walls, missing baseboard moldings, and cracked walls. These conditions were observed in numerous rooms, indicating a widespread issue with room maintenance and repair. Interviews with the interim maintenance supervisor revealed a lack of awareness regarding the extent of the maintenance issues. The supervisor, who was filling in temporarily, was not conducting regular inspections and was unaware of the need for immediate repairs in several rooms. The maintenance department relied on an electronic system, TELS, for repair requests, but there was a disconnect in communication and follow-up, as evidenced by the supervisor's lack of knowledge about the broken outlet cover and other deficiencies. The facility administrator acknowledged the issues and stated that contractors had been hired to address room repairs, but progress was slow due to room availability constraints. The administrator also admitted that touch-up painting had not been prioritized, contributing to the unhomelike environment. The housekeeping supervisor confirmed that staff did not have access to the TELS system, further complicating the reporting and resolution of maintenance issues. The facility's policy emphasized the importance of a homelike environment, but the observed conditions did not align with this standard.
Deficiencies in Resident Care and Dignity
Penalty
Summary
The provider failed to ensure proper diabetic fingernail care and dignified dressing for two residents. Resident 31, who was on hospice care for multiple co-morbidities including advanced dementia and diabetes, was observed with long, uneven fingernails caked with a dark brown substance, and an odor of feces was detected at her bedside. Despite being dependent on staff for all hygiene needs, there was no documentation of when and by whom her nail care was completed. The assistant director of nursing and a hospice RN confirmed the resident's fingernails were in poor condition, and the director of nursing acknowledged the need for improved performance and documentation of diabetic nail care. Resident 8, who had severely impaired cognition and rarely made her own decisions, was observed wearing socks labeled with other residents' names on two separate occasions. A certified nurse aide confirmed that staff chose the resident's clothes each day and that the socks worn were donated, despite the resident having her own socks. The August 2019 SD State Long-Term Care Ombudsman Program handbook emphasizes the importance of treating residents with consideration, respect, and dignity, which was not upheld in these instances.
Failure to Follow Physician's Orders for Compression Garments
Penalty
Summary
The provider failed to ensure that physician's orders for compression garments were followed for three residents. Resident 39, diagnosed with heart failure, was observed without TED hose despite a physician's order for their use to manage lower extremity edema. The Treatment Administration Record (TAR) inaccurately documented that the TED hose had been applied daily. Resident 8, with a diagnosis of edema, was observed without Redi-Wraps, although the TAR indicated they were applied as ordered. Similarly, Resident 65, with a history of chronic embolism and thrombosis, was not wearing the prescribed compression stockings, despite documentation suggesting otherwise. Interviews with staff revealed that Resident 39 was waiting for a replacement pair of TED hose, Resident 8's Redi-Wraps were not available due to laundry issues, and Resident 65's stockings were too tight, with the family expected to provide a new pair. The registered nurse (RN) responsible for documenting the treatments was unaware of the unavailability of these items and had relied on certified nurse aides (CNAs) to apply them. The central supply room had some compression garments in stock, but not the specific sizes needed for these residents. The Qualified Activity Director (QAD) and Central Supply staff were aware of the supply issues and had attempted to order the necessary items without success. The director of nursing acknowledged that the physician-ordered treatments were not provided and emphasized the need for a process to ensure adequate supplies. The RN Floor Nurse job description requires supervision of all treatments prescribed by physicians, highlighting a gap in compliance with this responsibility.
Latest citations in South Dakota
Two residents experienced failures in timely implementation of physician orders and provider notification. One resident with cognitive impairment, respiratory failure, pneumonia, and a urinary catheter had a UA/UC ordered after increased confusion, but catheter change and urine collection were delayed and inconsistent, and an antibiotic order faxed for a UTI was left on a reception fax machine and never started before a later order changed therapy based on culture results. Lab reports showing Enterobacter cloacae and susceptibility to a different antibiotic were not consistently documented as reviewed, and the resident continued to exhibit confusion and flank pain until transfer to the ER. Another resident with ESRD on dialysis, hypotension, hypertension, and heart failure had orders for Midodrine with BP parameters and daily Metoprolol, but Midodrine was not given on dialysis mornings and Metoprolol was rarely given on dialysis days, without notifying the physician. Very low BPs were recorded without documented provider notification or repeat checks, despite a TAR requiring monitoring for post-dialysis complications. Interviews and policy review showed expectations to follow orders and notify physicians of abnormal labs, omitted medications, and changes in condition, which were not met in these cases.
Two residents at high risk for pressure ulcers did not receive consistent, individualized prevention and treatment measures, resulting in the development and worsening of multiple pressure injuries. One resident with severe cognitive impairment and high Braden risk, fully dependent on staff for mobility and hygiene, was repeatedly observed in bed with the head of bed elevated and sliding down, without documented q2h repositioning, individualized pressure-relief interventions, or consistent use of barrier cream, and CNAs and restorative staff were unaware of specific pressure-prevention measures for her. Another resident with multiple comorbidities, prior healed pressure ulcers, and a high Braden score developed recurrent stage II and III pressure ulcers to the coccyx and gluteal fold, a left heel DTI, and a left lateral leg stage II ulcer; ordered wound treatments were not documented as completed on at least one ordered date, he was not on a defined turning schedule despite being largely bedfast, and heel offloading and use of heel boots were inconsistently implemented and documented. In both cases, staff interviews and record review showed that facility practices did not consistently align with the facility’s own skin and pressure injury prevention policy requiring q2h repositioning, appropriate support surfaces, and systematic offloading for bedfast residents.
The deficiency centers on unsafe resident transfers and unsecured chemicals. A resident with hemiplegia and severe cognitive impairment, care planned for a one-person sit-to-stand (STS) lift transfer, was instead manually transferred by a CNA without the lift, during which the resident’s legs gave out, he was lowered to the floor, hit his head, and later was found to have a subdural hematoma. Another resident with severe cognitive impairment and documented inability to meet STS criteria was nonetheless assessed and care planned for STS transfers, while staff and family intermittently pivot transferred her without a gait belt and with inconsistent use of mechanical lifts, amid reports that pocket care plans and Kardex information were not kept up to date. Additionally, surveyors repeatedly observed an open tub room with unlabeled and labeled chemical spray bottles accessible on the tub, and an unattended housekeeping cart in the dining room with toilet bowl cleaner and other disinfectants unlocked and reachable by residents, contrary to staff statements that such rooms and chemicals were to be secured.
The facility failed to consistently honor resident preferences and care‑planned frequency for bathing, resulting in multiple residents going six to ten days or longer between baths despite being scheduled for twice‑weekly showers or baths. Several residents, including those with impaired and intact cognition, reported missed or inconsistent baths, needing to repeatedly remind CNAs, and being told they were skipped due to other residents waiting longer, staffing shortages, or equipment issues. Observations included a resident with long, jagged fingernails and urine odor who reported missed scheduled showers. Review of EMRs and the bath schedule showed numerous missed baths without documented refusals or valid reasons, while the grievance log and resident council minutes documented ongoing complaints from multiple residents about not receiving baths as scheduled. Nursing staff acknowledged receiving complaints and that residents sometimes went more than a week without bathing, despite a facility policy stating residents have the right to choose timing and frequency of bathing and requiring documentation of bathing activity or refusals.
Two cognitively intact residents with significant ROM and mobility limitations did not receive their care-planned restorative nursing programs as ordered. One resident with DM, neuropathy, above-knee amputation, and CKD reported increasing stiffness and weakness and stated that staff no longer brought her for exercises; records showed only sporadic lower extremity and kinetic bike sessions over several months despite physician orders and a care plan for regular AROM and restorative activities. Another resident with RA, polyneuropathy, and prior fractures, who used a power wheelchair, reported not receiving her prescribed exercise program and feeling she was losing strength; her MDS and restorative documentation showed no completed restorative exercises or standing with a walker despite a detailed restorative care plan. Therapy staff and RAs confirmed written restorative recommendations and expectations for 3–6 sessions per week, but reported that two RAs were responsible for about 44 residents, could not see all residents daily, prioritized those more willing or independent, and were unsure when these two residents last received restorative exercises, while the DON acknowledged awareness of staffing difficulties and confirmed the minimal restorative services actually provided.
Staff failed to maintain dignity, hygiene, and privacy for multiple dependent residents. A resident with severe cognitive impairment and depression was left in bed in nightclothes with dried food and juice on her body and linens, and was observed with a dried substance on her nose that was not cleaned over time, despite her reliance on staff for all personal care. Another cognitively impaired resident, dependent on staff for hygiene and dressing, was repeatedly observed wearing a heavily soiled shirt, with food in his beard and thick residue on his fingers, and continued to spill coffee on himself in the dining room without staff assistance or interventions; there was no documentation that he refused care. A third cognitively impaired resident with severe mental illness and risk for abuse and neglect was provided incontinence care while standing at the sink in a shared room without adequate use of the privacy curtain or window blinds, allowing his roommate and potentially others to see him during intimate care, contrary to facility policy and staff expectations.
A resident with severe cognitive impairment, dementia, metabolic encephalopathy, a history of stage II pressure ulcers, and a urinary catheter was left in a dining room for about ten hours without receiving care as outlined in the care plan. The resident’s plan required repositioning every two hours, substantial assistance with toileting hygiene every two to three hours, monitoring of urine output each shift, and extensive assistance with transfers and wheelchair mobility. On the day of the incident, the resident was brought to the dining room in the morning and not returned to his room until evening, and the assigned CNA and LPN did not provide the scheduled care during this time. The facility’s investigation determined that this failure to follow the care plan and provide necessary care for an extended period constituted neglect.
A resident with a history of making allegations of rough care and a care plan requiring all care to be provided by two caregivers was assisted by a single CNA, contrary to the documented "cares in pairs" intervention. The care plan identified manipulative behavior and alleged mistreatment, and specified that two caregivers should be present to address the resident’s needs and observe the entire care session. On one occasion, the CNA entered the room alone and began providing care, after which the resident reported to an LPN that the CNA had been rough, leading to a deficiency citation for failure to follow the resident’s care plan under F684.
Two residents who required two-person assistance with mechanical lifts were subjected to unsafe transfers when CNAs used improperly sized, mispositioned, or incompatible full-body slings and did not follow manufacturer instructions. In one case, a resident newly admitted with a hospital-provided sling was lowered to the floor during a lift transfer after sliding forward in the sling, resulting in reported rib pain but no fractures on X-ray. In another case, a resident’s wheelchair pad and handle became entangled in a large sling during a lift, causing the wheelchair and resident to be lifted off the floor; the sling remained incorrectly positioned at mid-back when the resident was lifted again and moved to bed. Multiple CNAs and nurses reported no recent facility-specific training or competencies on mechanical or sit-to-stand lifts, selected sling sizes by guessing based on body type or using whatever sling was in the room, and lacked clear, updated care plan or Kardex documentation specifying lift type and sling size for residents who required mechanical lifts.
A resident with moderately impaired cognition, Parkinson’s disease, dementia, high fall risk, and moderate pressure-ulcer risk, who required a sit-to-stand lift and maximal assistance for toileting and hygiene, was taken to a beauty shop bathroom by a CMA and left unattended with the lift attached, the door closed, and no call light activated. The resident was later found by a nurse after an extended, unknown period and had transient redness on the buttocks consistent with prolonged sitting. Documentation lacked a post-incident pain and skin assessment. Staff interviews showed there was no clear, consistent process for how often CNAs should check on residents left on toilets, and an observation revealed a staff member failed to change the beauty shop door sign to indicate occupancy, all occurring under a facility neglect policy that defines neglect as failure to provide necessary goods and services to avoid harm.
Failure to Follow Physician Orders and Notify Providers for Infection Management and Dialysis-Related Care
Penalty
Summary
The deficiency involves failures to follow physician orders in a timely manner and to notify providers of significant clinical information for two residents. For one resident with moderate cognitive impairment, respiratory failure, pneumonia, and an indwelling urinary catheter, the physician ordered a UA/UC after the resident’s son reported increased confusion and requested urine testing. The order for catheter change and urine collection was received and noted, but the catheter change documented on the treatment record as due on one date was not completed until early the next morning. Lab reports show urine samples collected on two different dates and times, with one sample having been collected and then recollected. The resident’s son reported being told that a urine sample had sat in the refrigerator too long and had to be recollected, and that the facility did not start the initially ordered antibiotic while the culture was pending. The lab ultimately reported Enterobacter cloacae complex in high colony counts, and the physician ordered cefuroxime, then later discontinued it and ordered nitrofurantoin based on susceptibility results. The cefuroxime order, faxed on a Friday, was not implemented because it remained on a fax machine in the front reception area over the weekend and was not found until the following Tuesday, at the same time the later order to stop cefuroxime and start nitrofurantoin was found. The cefuroxime order was not noted as reviewed by staff, and the preliminary and final culture reports, including susceptibility results showing the organism was not susceptible to cefuroxime but was susceptible to nitrofurantoin, were not consistently documented as reviewed with clear dates and staff identifiers. Progress notes document ongoing confusion, flank pain, and the resident’s belief that there was urine in her oxygen tubing, as well as the son’s concerns and request for transfer to the emergency room. The DON later documented that her investigation found the 7/11 cefuroxime order had not been started because it was discovered only when the 7/15 order to stop it and start nitrofurantoin was located, and interviews revealed uncertainty about why the UA was recollected and that the incident investigation did not address the delayed UA collection or lack of on-call physician notification for preliminary lab results. For a second resident with intact cognition and diagnoses including ESRD on dialysis, hypotension, hypertension, and heart failure, physician orders directed dialysis three times weekly, Midodrine three times daily for hypotension with a parameter to hold if SBP was 120 or greater, and daily Metoprolol Succinate ER for hypertension without hold parameters. The March MAR shows the resident did not receive Midodrine on the mornings of dialysis days and received Metoprolol only once on a dialysis day during a specified period, with no documentation that the physician was notified of these omissions. Dialysis records show pre-dialysis BPs in the low-normal range, and the MAR documents very low BPs on one evening and the following morning, with no documentation that the provider was notified of these low readings. The TAR required monitoring for post-dialysis complications, including hypotension symptoms, twice daily on dialysis days, but only one day in the month reflected documented symptoms. Interviews with nursing staff and the DON confirmed expectations that physician orders be processed within the shift, that abnormal labs and out-of-parameter vitals be reported, and that Midodrine be given before dialysis when within parameters, but also revealed uncertainty about processing timelines, lack of a facility policy on vital sign parameters, and that the physician was not notified about the inconsistent administration of Midodrine and low blood pressures. Facility policies required following all physician orders and notifying the physician when orders were not followed or when there was a significant change in status, but these were not adhered to in these cases.
Failure to Implement Individualized Pressure Ulcer Prevention and Treatment for High-Risk Residents
Penalty
Summary
The deficiency involves the facility’s failure to implement and individualize pressure ulcer prevention and care for two residents at high risk for skin breakdown, resulting in the development and worsening of multiple pressure injuries. One resident with severe cognitive impairment, diabetes, depression, and high Braden risk was dependent on staff for hygiene, repositioning, and transfers. On admission, she had no skin breakdown but was identified as at risk. Her care plan initially addressed potential skin impairment but did not include individualized repositioning or pressure-relief interventions beyond standard admission practices. Staff and leadership later acknowledged that the pressure ulcer prevention measures in place before her ulcer developed were standard for all admissions and not tailored to her specific risk factors. For this resident, documentation showed blanchable redness to the buttocks on a skin assessment, followed by identification of a facility-acquired abrasion to the left buttock and coccyx and additional undescribed areas on the backs of both thighs. The next day, the abrasion on the left buttock was documented as a stage II pressure ulcer, which later increased in size. Observations on multiple days showed the resident lying in bed on her back with the head of the bed elevated and her body bent at the chest, with staff acknowledging that this positioning increased the risk of shearing when she slid down in bed. Interviews revealed that she could not turn herself in bed and required staff assistance for repositioning, yet there was no documentation that she was turned every two hours, and the DON could not find evidence that she refused repositioning or barrier cream. CNAs and a restorative aide reported not knowing what pressure prevention interventions were in place for her, and one CNA left her in bed all day because the resident did not respond when asked if she needed anything, despite the resident’s inability to use the call light or reposition herself. The second resident had multiple serious medical conditions, including spinal stenosis, chronic kidney disease, atherosclerotic heart disease, dysphagia, and protein-calorie malnutrition, and was assessed as high risk for pressure ulcers on the Braden scale. He had a history of multiple pressure ulcers and other wounds that had previously healed, but subsequent skin evaluations documented recurrent redness and pressure areas, including a right gluteal fold pressure ulcer and coccyx involvement. Progress notes identified a bleeding open area under the right buttock, reclassification of a right gluteal fold lesion from MASD to a pressure ulcer, and later documentation of a large coccyx pressure area, a left lateral heel DTI, and a left lateral lower leg stage II pressure blister. His care plan listed multiple active pressure injuries and interventions such as an air mattress, pressure-redistributing cushions, wound treatments, and weekly wound monitoring. Despite these identified wounds and orders, the record showed that ordered wound care treatments were not documented as completed on at least one ordered date, and the DON agreed that if treatments were not signed as completed, they were not done, and that wounds would worsen if treatments were missed. Interviews with nursing leadership and the wound nurse indicated that the resident was not on a formal repositioning schedule, even though standard practice was to reposition residents every two hours, and that his heels were offloaded and repositioned only “as needed.” Staff reported that he often refused to get up in his wheelchair and refused heel lift boots, but refusals and effective approaches were not consistently documented. A PA-C stated she would expect preventative measures such as an air mattress to prevent recurrence of pressure ulcers, and the DON and RN unit manager confirmed that an air mattress was ordered only after multiple pressure injuries were documented. The facility’s own Skin and Pressure Injury Prevention Program policy required offering repositioning at least every two hours for bedfast residents, considering off-loading when the head of bed was elevated, and using special mattresses as indicated, but the documented care and staff interviews showed gaps between these policy requirements and the actual implementation of pressure ulcer prevention and treatment for this resident. Overall, for both residents, surveyors identified failures to consistently implement and document individualized pressure ulcer prevention measures such as scheduled repositioning, appropriate use of pressure-relieving surfaces, barrier creams, and heel offloading, as well as failures to ensure staff understood and followed care plan interventions. These failures occurred despite both residents being clearly identified as high risk for pressure injury and, in the second case, having a documented history of prior pressure ulcers and multiple active wounds.
Unsafe Transfers and Unsecured Chemicals Leading to Resident Injury and Exposure Risk
Penalty
Summary
The deficiency involves failures to ensure safe transfers in accordance with resident care plans and to secure hazardous chemicals from resident access. One resident with hemiplegia following a stroke and severe cognitive impairment, who was care planned to transfer with one staff using a sit-to-stand lift, was transferred by a CNA without the lift from the toilet to a wheelchair. During this transfer, the resident’s legs gave out, he was lowered to the floor, and his head struck the wall, resulting in a skin tear on his left forearm, a bump on the back of his head, and elevated blood pressure and pulse. A CT scan later revealed a subdural hematoma. The DON reported that the CNA had been educated that same morning on the importance of following resident care plans, and the CNA stated she did not use the stand lift because she believed she could complete the transfer faster without it. A second resident with senile degeneration of the brain and severely impaired cognition was also not consistently transferred according to her assessed needs and care plan. Her care plan initially indicated use of a sit-to-stand lift, but a lift assessment documented that she could not bear at least 50% of her weight on one leg, could not sit upright without physical assistance, and could not follow simple instructions, which meant she did not meet the criteria for a sit-to-stand lift. Despite this, the assessment summary still indicated she was to use a sit-to-stand lift for bed-to-chair transfers, and she was care planned to use a sit-to-stand lift until later revised to a full-body mechanical lift. The resident’s family member reported concerns about transfers, including that staff did not use a gait belt, that she had assisted staff with pivot transfers, and that staff sometimes used a sit-to-stand lift and sometimes pivot transferred the resident with two staff. A CNA/CMA described pivot transferring this resident with the assistance of the family member by placing their arms under the resident’s arms and moving her from bed to a bath chair, during which the resident did not follow directions or move her feet, and the CNA/CMA held the resident up while quickly pulling the bath chair under her. Documentation and communication tools used by staff to determine transfer methods were not consistently accurate or up to date. Staff reported relying on the Kardex and pocket care plans to determine how residents should be transferred, and multiple staff acknowledged that pocket care plans were not always kept current. For the second resident, the pocket care plan at one point indicated she was a pivot transfer with one staff, while her family stated she required at least two staff for a pivot transfer and had previously used a mechanical lift in another facility. Later, the undated pocket care plan for her hallway indicated she was to be transferred with a full-body mechanical lift and sling. The DON and administrator confirmed that the initial lift assessment for this resident showed she was not a candidate for a sit-to-stand lift, yet she was care planned to use one. The deficiency also includes unsecured hazardous chemicals accessible to residents in a bathtub room and in the main dining area. On multiple observations, the blue hallway bathtub room door was open with no staff present, and a pink crate on top of the bathtub contained two spray bottles, one labeled Multi-Surface Peroxide cleaner with warnings that it causes skin irritation and serious eye damage, and another unlabeled bottle two-thirds full of an unknown liquid. Staff, including a CNA and RN, stated the bathtub room doors were supposed to be closed and locked to prevent resident access and exposure to unsecured chemicals, and the DON and regional nurse consultant confirmed the presence of the labeled and unlabeled chemicals and that the unlabeled bottle did not contain water. In the main dining room, an unattended housekeeping cart was observed with residents present and no staff nearby. The cart contained an open bottle of toilet bowl cleaner on an unlocked portion of the cart, and additional chemicals, including Multi-Surface Peroxide cleanser and Micro Kill foaming disinfectant cleaner, were stored in a lockable compartment that was left unlocked, with the keys on top of the cart. The administrator verified that the chemicals were not secured from resident access and that the bathtub room was supposed to be closed, locked, and accessible only by staff, and that chemicals were expected to be stored in their original labeled containers in a secure location.
Failure to Honor Resident Bathing Preferences and Scheduled Bathing Frequency
Penalty
Summary
Surveyors identified a deficiency in the facility’s failure to honor residents’ rights to choose and receive bathing at the frequency specified in their care plans and preferences. Multiple residents who preferred bathing at least twice weekly did not consistently receive baths or showers as scheduled, and staff did not consistently document refusals or reasons for missed baths. For one resident with severely impaired cognition, the care plan dated 3/25/26 indicated a preference for two baths per week, yet electronic records from 1/28/26 through 3/25/26 showed she received a bath on 3/9/26 and 3/16/26, refused on 3/13/26, was marked as “not available” on 3/20/26 without any supporting documentation that she was out of the facility, and had no documentation of being offered or receiving a bath on 3/23/26. A family member reported concerns that this resident had only received one shower since admission and raised these concerns to the administrator. Another resident with moderately impaired cognition had a care plan dated 3/25/26 indicating a preference for two baths per week. The bath schedule showed he was to receive baths or showers twice weekly on specific days, and there was no documentation of refusals. However, bathing records from 1/28/26 through 3/25/26 showed gaps of six and seven days between some baths, including a seven‑day interval before a bath on 2/21/26 and a six‑day interval before a bath on 3/13/26. This resident reported that there were times he did not receive a bath for a week, that he had to repeatedly remind staff to get a bath, and that the days he was bathed were inconsistent, sometimes occurring every other day and other times with a week between baths. A cognitively intact resident with a care plan preference for two baths per week was scheduled for baths on two specific days each week, but bathing documentation showed missed baths on multiple dates with no refusals recorded. As a result, there were intervals of seven and ten days between baths. This resident stated he did not receive the showers he was supposed to and was unsure if he would receive a scheduled shower on the day of interview. Another resident with moderately impaired cognition, whose care plan indicated a preference for two to three showers per week and who was scheduled for showers on Sundays and Thursdays, had multiple missed showers without documented refusals and repeated six‑day gaps between bathing. During observation and interview, this resident had long, jagged fingernails, smelled of urine, and reported that showers were sometimes not provided on scheduled days or were changed, and that staff had told him he would not get a shower because the shower was being repaired. The facility’s own bath schedule listed specific days for each of these residents to receive baths or showers, but documentation and resident interviews showed that these schedules were not consistently followed. The grievance log from November 2025 through March 2026 recorded multiple resident complaints and resident council concerns about not receiving baths or showers as expected, including reports from several residents that they had gone extended periods without bathing and that staff told them they were being skipped because other residents had waited longer or due to staffing issues. During a resident council interview, several residents reiterated that baths were not completed as scheduled and described waiting from eight days up to three weeks between baths, as well as equipment issues such as a broken chair that prevented bathing. Nursing staff, including an RN and a restorative aide, acknowledged receiving complaints that residents were not getting baths as scheduled and stated that residents sometimes went more than a week without a bath, and that missed baths could contribute to odors, dignity concerns, and skin conditions. The DON stated she expected residents to be bathed according to their care plan preferences and that refusals should be documented, but she was aware of prior grievances about missed baths. The facility’s bathing policy stated that residents have the right to choose the timing and frequency of bathing and required documentation of bathing activity or refusals and reapproach after refusals, but the documented patterns and interviews showed that these requirements were not consistently met.
Failure to Provide Planned Restorative Nursing Programs for Two Residents
Penalty
Summary
Surveyors identified a deficiency in the facility’s failure to provide ongoing restorative nursing programs as care planned and ordered for two cognitively intact residents with limited ROM and mobility. One resident, with Type 2 DM with diabetic neuropathy, an above-knee amputation, adjustment disorder with depressed mood, and stage 4 CKD requiring dialysis three times weekly, reported frustration that the fingers on her right hand were stiff and that she could no longer make a fist. She stated she felt weaker and believed she was not receiving the exercises she needed, explaining that she previously had exercises but no longer was brought for them. She reported that when she complained to therapy about not getting her exercises, she was told that restorative nursing aides were now responsible for providing them. Record review for this resident showed a physician note directing staff to encourage participation in restorative activities and a physician’s order for staff to encourage restorative activity three times weekly with a progress note to be completed on day shift when done. Her care plan included participation in restorative therapy with a goal to maintain current functional ability and interventions of AROM per therapy and nursing recommendations. Her MDS documented functional limitations in ROM in one upper and one lower extremity and indicated she received only two days of AROM restorative nursing programs in the seven-day look-back period. Restorative documentation from mid-December through late March showed that for lower extremity exercises she was documented as not available on multiple days, refused on several days, and not applicable on others, with only two days of restorative lower extremity exercises provided. For kinetic bike exercises over a three‑month period, she was documented as not available or refusing on multiple days, with several days marked not applicable, and only four days of kinetic bike restorative exercises completed. A second resident, who used a power wheelchair, had limited use of upper and lower extremities, and diagnoses including rheumatoid arthritis, polyneuropathy, and fractures of the right lower leg and foot, reported via an iPad translation device that she had participated in PT on admission and was discharged to a restorative program. She stated she was upset that she had not been receiving her exercise program, had complained to the DOR, and felt she was losing strength and her ability to stand and transfer. Her BIMS score indicated she was cognitively intact. Her MDS showed functional limitation in ROM in one lower extremity and no restorative nursing exercise programs received. Her care plan called for participation in a restorative therapy program to maintain functional abilities, with interventions including AROM, sitting exercises with a 3‑lb green TheraBand, trunk exercises x15 reps, and transfers involving standing with a walker up to 10 minutes. Restorative documentation from late January through late March showed multiple refusals and days marked not applicable, with no documentation that she received lower extremity exercises or stood with her walker for ten minutes during that period. Interviews with therapy staff and restorative aides revealed that therapy had provided written restorative recommendations on transfer forms, and the DON was responsible for setting up the programs. The therapy team expected two restorative aides to complete the recommended exercise programs, including upper and lower extremity exercises three to six times per week for the first resident (arm bike, recumbent kinetic bike, 5‑lb weights, green bands) and a lower extremity program three to six times per week for the second resident (standing with walker for ten minutes, 3‑lb weights, green bands). One restorative aide reported that she and the other aide were responsible for restorative exercises for about 44 residents, each scheduled for 15 minutes daily, and that it was impossible to see all residents when only one aide was working. She stated some residents were prioritized because they were ready, independent in getting to the exercise room, and enjoyed exercising, while others known to refuse were deprioritized when staff were busy. She acknowledged not having completed restorative exercises with the first resident recently and not having done restorative exercises with the second resident in over a month. The other restorative aide confirmed workload challenges, restrictions on being alone with the first resident, difficulty coordinating use of the main therapy room and equipment, and uncertainty about when either resident last received restorative exercises. The DON and regional nurse consultant confirmed that the facility’s policy defined restorative nursing as interventions to promote optimal functioning, that residents with written programs were expected to receive at least 15 minutes per day, and that the first resident had received only seven days of restorative exercises since mid‑December while the second resident appeared to have received none since late January, and they were unaware of the residents’ concerns.
Failure to Maintain Resident Dignity, Hygiene, and Privacy During Personal Care
Penalty
Summary
The deficiency involves failures to maintain resident dignity, hygiene, and privacy for multiple residents who were dependent on staff for personal care. One resident with severely impaired cognition, depression, and senile degeneration of the brain was dependent on staff for dressing, personal hygiene, and transfers with a full body lift. Her care plan required staff to use yes/no questions and clear explanations due to her communication difficulties. Her family reported concerns that she was not being changed regularly, was left in bed in her nightgown until mid-afternoon, and was not assisted out of bed to the dining room for meals. The family also reported finding dried juice on the resident’s stomach and bed sheets on consecutive days, indicating the linens had not been changed, and later finding the resident in bed around mid-afternoon in pajamas with food on her face and clothing. During the survey, the resident was observed in the afternoon with a dried green substance on her nose that remained there over an extended period, despite her dependence on staff for hygiene. Another resident with severely impaired cognition, unclear speech at times, and dependence on staff for personal and oral hygiene and dressing was repeatedly observed with soiled clothing and unclean hands and face. He was first seen lying in bed wearing a white shirt with multiple brown discolorations on the chest and arms. Later the same day, he was observed in the dining room wearing the same soiled shirt and spilling coffee repeatedly onto his clothing protector and shirt without staff offering assistance or interventions to prevent further spillage. That afternoon, he was again observed in bed wearing the same dirty shirt with food in his beard and stated he would have liked staff to change his shirt and that he had trouble with spilling food and drinks and wanted more assistance with eating and drinking. On another day, he was observed twice in the hallway with food in his beard and a thick orange substance on his fingers around his fingernails, as well as food on his shirt, with no indication in the record that he had refused clothing changes or hand and face washing. A third resident with severely impaired cognition, depression, anxiety, and a care plan noting severe mental illness with risk for abuse and neglect did not receive adequate privacy during incontinence care. Two CNAs assisted this resident in his shared room by placing a gait belt, helping him stand at the sink, lowering his pants, removing his incontinence brief, cleaning his private areas, and applying a new brief while his roommate was in bed. The privacy curtain was not pulled far enough to prevent the roommate from seeing the resident, and the window blinds were open, leaving him exposed during personal care. Staff interviews confirmed that residents’ clothing should be changed when soiled, faces and hands washed after meals or when soiled, refusals documented, and privacy ensured by closing doors, blinds, and curtains during personal care. The observations and interviews showed that these expectations and the facility’s dignity and privacy policy were not followed for these residents.
Resident Left in Dining Room for Extended Period Without Required Care
Penalty
Summary
The deficiency involves a resident with severe cognitive impairment who was left in the dining room for approximately ten hours without receiving care as outlined in his care plan. According to the SD DOH Facility Reported Incident, the resident was brought to the dining room at around 8:30 a.m. and was not taken back to his room until 6:31 p.m. that day. During this period, the resident did not receive identified interventions to meet his care needs from the CNA and LPN assigned to him. The facility’s investigation determined that the resident was neglected because his care plan was not followed and necessary care was not provided for an extended period. The resident’s medical record showed he had a BIMS score of 1, indicating severely impaired cognition, and diagnoses of metabolic encephalopathy and dementia. His care plan documented that he was at risk for skin impairment due to a history of stage II pressure ulcers, required repositioning every two hours and as needed, had a urinary catheter with urine output to be documented each shift, and required substantial assistance with toileting hygiene every two to three hours, transferring, and wheelchair mobility. He was also identified as being at risk for falls and was to be treated with respect and dignity and to reside free of mistreatment. Despite these documented needs, the resident remained in the dining room for about ten hours without the planned care being provided. The FRI report noted that the resident had a urinary catheter, could move and readjust himself in his wheelchair, was forgetful, and needed staff assistance with using the bathroom. Although his skin assessment after the incident did not show skin breakdown related to the event and he was not incontinent of bowels, the facility’s investigation concluded that the failure of the assigned CNA to follow the care plan and provide care during the prolonged period in the dining room constituted neglect. Interviews with the DON confirmed that the facility’s investigation found the resident had been neglected by staff on that day because his care needs, as specified in his care plan, were not met for approximately ten hours.
Failure to Follow Care Plan Requiring Two Caregivers During Resident Care
Penalty
Summary
Non-compliance at F684 occurred when a resident who was care planned to receive all care from two caregivers at all times was assisted by a single CNA. The resident had a documented history of making allegations of staff being rough and was identified in the care plan as requiring "cares in pairs" with two caregivers present to address her needs and observe the entire care session. Despite this, the CNA entered the resident’s room alone and began providing care without a second staff member present, contrary to the resident’s care plan and the facility’s expectations. The resident’s care plan, initiated on 10/28/22, identified manipulative behavior and alleged mistreatment as focus areas, noting that the resident might voice allegations of mistreatment or exploitation by caregivers, related to feelings of loss of independence, and might use abusive language. Interventions included assuring the resident she was safe and secure, providing two caregivers to address her needs and observe the entire session, having supervisory personnel observe care delivery as much as possible, and offering staff of certain racial backgrounds when able, based on the resident’s stated preferences and history of accusations. On the date of the incident, the resident reported to an LPN that the CNA had been rough with her during care that was provided without a second caregiver present. Staff interviews confirmed that the resident was known to make accusations, tell inconsistent stories, and sometimes scream even before being touched, and that she was to always receive care with two staff present because of these behaviors and prior allegations. On the day of the incident, staff on duty reported hearing the resident screaming after the CNA entered the room and began helping her, then left to get a second person to assist. The CNA acknowledged going into the room alone and assisting the resident with care, thereby not following the resident’s care plan requirement for two caregivers to be present during care, which led to the cited deficiency under F684.
Improper Mechanical Lift Use and Inadequate Sling Selection for Dependent Transfers
Penalty
Summary
The deficiency involves the facility’s failure to ensure safe use of total body mechanical lifts and appropriate slings for residents requiring two-person assistance for transfers. Contracted travel CNAs and facility CNAs used incompatible or improperly sized and positioned slings, and staff lacked clear, accessible information on which sling size and type to use for specific residents. Surveyors identified that staff often selected sling sizes based on visual estimation of body size or by using whatever sling was present in the room, rather than following resident-specific guidance. Care plans and Kardexes for multiple residents who required mechanical lifts did not specify the type of lift (full body or sit-to-stand) or the correct sling size, leaving staff without written direction. One incident involved a resident who had been admitted earlier that day with a full body lift sling brought from the hospital. During a transfer from wheelchair to bed using a full body lift, two CNAs attached the sling provided by the family and began the transfer. As one CNA attached the lower body sling straps to the lift hooks, the resident moved and slid forward in the sling. The CNAs readjusted the resident and completed attaching the sling, but the resident continued to move and slid toward the edge of the wheelchair seat, causing the sling to tilt downward. Unable to safely complete the transfer, the CNAs lowered the resident to the floor using the upper portion of the sling while the lower portion remained attached to the lift. The resident’s buttocks contacted the floor first, she was then assisted to a lying position, and she reported rib pain; a subsequent chest X-ray showed no breaks or fractures. This event was identified as the start of Immediate Jeopardy at F689. Another observed incident involved a different resident being transferred from a wheelchair to a bed using a full body lift and a burgundy (large) sling. Two contracted travel CNAs placed the sling behind the resident, pulled the lower straps under her thighs, and interlaced the straps. As they began lifting, the resident’s wheelchair pad and the left handle of the wheelchair became caught in the sling, causing the wheelchair to lift off the floor with the resident still seated. While the resident and wheelchair were suspended, one CNA pulled on the wheelchair pad to free it, and the CNAs switched tasks while the resident remained in the air. After lowering the resident and wheelchair back to the floor and freeing the wheelchair handle, they did not reposition the sling, which was noted to be placed too high, with the bottom of the sling at the resident’s mid-back instead of under her buttocks. They then lifted the resident again and transferred her to the bed, with one CNA stating during the lift that the setup was “all wrong.” Interviews with multiple CNAs and nursing staff revealed that many had not received recent or any facility-specific training or competencies on safe use of mechanical lifts and sit-to-stand lifts. Several CNAs reported choosing sling sizes based on the resident’s body type or guessing, and one CNA stated she relied on training from previous employers. Staff were generally unaware of which sling to use for specific residents and could not readily locate up-to-date written resources; binders that were supposed to contain lift and sling information were missing or outdated. A paper list of sling sizes found in a communication binder was acknowledged by an RN as not updated. Another RN stated she did not know residents’ sling sizes and would ask a CNA for guidance. Record review confirmed that not all direct care staff, including CNAs involved in the incidents, had completed required competencies on total body lifts or sit-to-stand lifts after the reported incident, despite having worked shifts since that time. Further review of resident records showed that for several residents who used mechanical lifts, care plans and Kardexes lacked documentation of sling size and, in some cases, did not even specify the type of lift to be used. For example, one resident’s care plan and Kardex indicated a need for two-person assistance with transfers but did not identify any transfer equipment. Surveyors also compared an updated list of transfer equipment to slings stored in residents’ rooms and found discrepancies between listed sling sizes and those actually present or documented in the Kardex for certain residents. The facility’s own sling sizing chart and manufacturer’s instructions for the EZ Way Smart Lift outlined proper sling positioning and sizing parameters, including that the base of the sling should be positioned two inches below the tailbone and the top parallel with the shoulder line, but observed practice and staff statements demonstrated that these guidelines were not consistently followed.
Resident Left Unattended on Toilet Resulting in Potential Neglect
Penalty
Summary
The deficiency involves a resident being left unattended on a toilet in the beauty shop bathroom for an extended period, despite requiring staff assistance and supervision. The resident was later found by the charge nurse sitting on the toilet with the sit-to-stand lift still attached, the bathroom door closed, and the call light not activated. Prior to this, a CNA had noticed the resident’s room call light on, but the resident was not in his room; the CNA turned off the call light and proceeded to answer other call lights without locating the resident. The facility’s investigation identified that a certified medication aide (CMA) had taken the resident to the beauty shop bathroom earlier in the afternoon but did not inform other staff or acknowledge doing so, even though witnesses reported seeing the CMA escort the resident to that bathroom. The resident’s medical record showed moderately impaired cognition with a BIMS score of 8, diagnoses including Parkinson’s disease, unspecified dementia, hallucinations, and sensorineural hearing loss, and a high fall risk with a Morse fall scale score of 75. The care plan documented the need for a sit-to-stand lift for transfers, maximal/substantial assistance for toileting, and dependence on staff for toileting hygiene, as well as a focus on risk for pressure ulcer development related to immobility and incontinence. A Braden scale score of 13 indicated moderate risk for pressure ulcers. After being left on the toilet for an unknown but extended time, the resident was assessed by the charge nurse and found to have slight redness on the buttocks consistent with prolonged sitting on the toilet seat; the redness resolved before the end of the shift. There was no documented pain assessment or skin assessment in the medical record following this incident. Staff interviews revealed inconsistent practices and lack of clear guidance regarding monitoring residents left on toilets. One CNA reported checking assigned residents every two hours and returning to the bathroom within five to ten minutes if a resident did not use the call light, noting that longer periods on the toilet could cause redness from pressure. Another CNA stated that some resident bathrooms were too small for lift equipment, so residents were taken to the beauty shop bathroom, but there was no specific process or policy on when staff should return to assist residents off the toilet; she relied on remembering to go back. During observation, a staff member transferred a resident into the beauty shop and closed the door without changing the door sign from “Vacant” to “Occupied.” The facility’s neglect policy defined neglect as failure to provide necessary goods and services to avoid physical harm, pain, mental anguish, or emotional distress, and outlined procedures for investigation and protection of residents, but there was no documentation that audits were conducted to ensure staff understood and implemented resident safety interventions related to this incident.
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