Above average — CMS composite of the measures below.
The next survey window likely opens around December 2026
Estimate from public CMS data, current as of July 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Westpark Healthcare Campus during CMS and state inspections, most recent first.
Surveyors found that multiple resident rooms and common areas were not maintained in a safe, sanitary, and homelike condition. Observations showed stained and water-damaged ceiling tiles, cracked and stained flooring, a severely chipped bathroom door with rough, unpainted hinges, loose or improperly attached bathroom fixtures, and hallway floor boards that were stained and not fully attached. These conditions persisted on re-observation and were confirmed by facility leadership, despite a facility policy requiring a clean, sanitary, and orderly homelike environment.
The facility failed to keep resident rooms, bathrooms, hallways, and equipment in a clean, sanitary, and homelike condition. Observations found damaged walls, missing or broken tiles, stained ceilings, broken or missing bathroom doors, rusted or unattached fixtures, and AC units covered with plastic, duct tape, towels, or other materials to block cold air. A DON confirmed several of the environmental problems, and two residents had wheelchairs with missing or worn armrest vinyl and exposed foam, including one with a missing armrest.
The facility failed to develop resident-centered care plans for two residents with significant needs. One resident had PTSD, schizophrenia, and dementia, but the care plan did not address PTSD-related problems, goals, or interventions despite a family history of trauma and triggers tied to institutional settings. Another resident had multiple medical diagnoses and a physician order for two female staff to be present together at all times for interactions due to inappropriate behaviors, but an LPN confirmed no care plan was developed for that order.
Failure to accurately assess trauma history. A resident with PTSD, schizophrenia, and dementia was severely cognitively impaired and needed hands-on help from two staff for ADLs, yet the facility’s initial trauma screen incorrectly indicated no diagnosis or history of traumatic events. The resident’s family reported multiple traumatic experiences, including a traumatic birth, adverse childhood experiences, and distress triggered by institutional, hospital-like settings, and the Administrator confirmed the trauma-informed care assessment was not accurate.
The facility failed to ensure a CNA had a performance evaluation completed at least every 12 months. Review of the personnel file showed no annual evaluation, and the HRD verified the file lacked evidence of one. A later-provided 90-day employee evaluation was dated more than 12 months after the CNA’s hire date.
The facility did not promptly report suspected abuse, neglect, or theft, nor did it communicate the results of its investigation to the proper authorities, resulting in a failure to meet mandatory reporting requirements.
The facility did not provide pharmaceutical services to meet each resident's needs and failed to employ or obtain a licensed pharmacist, resulting in noncompliance with regulatory requirements.
A resident with a Stage IV pressure ulcer did not have their wound treatment orders updated after a physician appointment, affecting their care. The resident's medical record lacked the updated orders despite recommendations from a trauma clinic visit. Interviews revealed that nurses were often too busy to review new orders, and the responsibility was not consistently managed by Unit Managers. The DON confirmed the oversight, which was contrary to the facility's wound care policy.
Two residents experienced delays in specimen collection and processing, affecting timely infection treatment. One resident with a Stage IV pressure ulcer had issues with stool and wound cultures due to incorrect containers and expired swabs. Another resident with osteomyelitis faced similar delays due to expired swabs and missing identifiers. Staff interviews revealed ongoing lab issues contributing to these deficiencies.
Failure to Maintain Safe, Clean, and Homelike Resident Environment
Penalty
Summary
The facility failed to maintain the resident environment and equipment in a safe, sanitary, and homelike manner for multiple residents in Building B. During an observation on 04/23/26 with the Administrator, surveyors noted that one resident’s room had ceiling tiles with large brown stains and dried brown liquid that had dripped from the ceiling. Another resident’s room had multiple cracks in the floor, yellow stains throughout the flooring, and multiple cracked tiles. A third resident’s bathroom door had severe wood chipping along the entire width of the inside door, and another resident’s bathroom ceiling tiles had water stains. In a different resident’s bathroom, the paper towel holder was not fully attached to the wall and paper towels were found on the toilet. Another resident’s room had three ceiling tiles with brown water stains. The second-floor dining room also had water-stained ceiling tiles, and on the first floor of Building B, the floor boards along the hallway were stained and not fully attached. The Administrator confirmed these observations. A follow-up observation on 04/27/26 with the Corporate Administrator and Maintenance Director confirmed that many of these environmental issues persisted. The same resident’s room continued to have ceiling tiles with large brown stains and dried brown liquid stains, and the same other resident’s room still had cracked flooring, yellow stains, and multiple cracked tiles. The resident’s bathroom door that was previously chipped now had hinges that were unpainted and rough to the touch. The resident’s bathroom ceiling tiles with water stains remained unchanged, and the bathroom paper towel holder in another resident’s room was still not fully attached and was very loose. The same resident’s room continued to have three ceiling tiles with brown water stains, and the second-floor dining room now had fourteen ceiling tiles with water stains. The Corporate Administrator and Maintenance Director confirmed these findings. Review of the facility’s “Homelike Environment” policy dated February 2021 showed that the facility was expected to maintain a clean, sanitary, and orderly environment, which was not met in these observations.
Unsafe and Unkempt Resident Environment and Equipment
Penalty
Summary
The facility failed to maintain resident rooms, bathrooms, hallways, and equipment in a safe, sanitary, and homelike condition. During a tour of Building B with the DON, multiple environmental problems were observed, including unattached hand railings and missing end caps in a hallway, a heavily stained and dirty chair, cracked floor tiles between the dining room and nurses station, stained and partially detached floor boards, water-stained ceiling tiles in the second-floor dining room, and a dirty, rusted mechanical lift in the 100 Hall. The DON confirmed the lift had been cleaned but the rust remained. Numerous resident rooms and bathrooms had damaged walls, floors, ceilings, fixtures, and privacy features. Observations included broken or missing bathroom doors, holes in walls and doors, cracked or missing tiles, unattached trim, broken or missing light fixtures, rusted or stained grab bars and vanity parts, peeling laminate, and water stains on ceiling tiles in multiple rooms. Several rooms also had wall AC units covered with plastic, duct tape, towels, or other materials because of cold air seeping in, and one resident stated the window coverings had been like that since moving into the room. In one room, the DON tested an electrical outlet and confirmed it was not working properly. Another resident stated there may have been a leak from an upstairs toilet. The facility also failed to maintain resident wheelchairs in good condition. One resident’s wheelchair had missing vinyl on both armrests with exposed foam padding, and another resident’s wheelchair had one armrest completely missing and the other worn with exposed foam. Staff stated issues like this were documented in the computer for the correct department, but no documentation was provided to verify notification. The DOR stated she did not know about the worn or missing armrests until the observations and confirmed the wheelchair parts needed replacement. The facility policy titled Homelike Environment stated the facility maximizes characteristics that reflect a personalized, homelike setting, including a clean, sanitary, and orderly environment.
Care plans did not address PTSD needs or ordered two-person staffing
Penalty
Summary
The facility failed to develop resident-centered care plans to address all relevant physical and mental conditions for two sampled residents. For Resident #58, the medical record showed diagnoses of PTSD, schizophrenia, and dementia, and the most recent MDS indicated severe cognitive impairment with hands-on assistance from two staff persons needed for activities of daily living. The resident’s family member reported a history of PTSD related to multiple traumatic events, including a traumatic birth, adverse childhood experiences in her home country, and exposure to military battles in her city during World War II. Review of the care plan showed no problems, goals, or interventions related to the PTSD diagnosis, and the Administrator confirmed the facility did not address interventions specific to PTSD in the comprehensive care plan. For Resident #44, the medical record showed diagnoses including osteomyelitis of the right ankle and foot, diabetes, COPD, acute kidney failure, hypertension, peripheral vascular disease, and cellulitis. The resident’s MDS indicated cognitive intactness, and a physician order dated 11/13/25 directed the facility to provide two female staff together at all times for resident interactions due to inappropriate behaviors. An LPN confirmed there was no care plan developed to address the order for two staff members to be present at all times for the resident’s care.
Failure to Accurately Assess Trauma History
Penalty
Summary
Provide care or services that was trauma informed and/or culturally competent. Based on medical record review, staff interview, and resident family interview, the facility failed to ensure one resident with PTSD was timely and accurately assessed for trauma-informed care needs. Resident #58 was admitted with diagnoses including PTSD, schizophrenia, and dementia, and the most recent MDS showed the resident was severely cognitively impaired and required hands-on assistance from two staff members for activities of daily living. The resident’s family member reported a history of multiple traumatic events, including a traumatic birth, adverse childhood experiences in the resident’s home country, and trauma related to growing up in a city that experienced multiple military battles during World War II; the family also stated that institutional, hospital-like environments were significant triggers for the resident’s distress and behavioral symptoms. However, the facility’s initial trauma screen documented that the resident did not have a diagnosis of or history of traumatic events, despite the documented PTSD diagnosis and the trauma history described by the family member. The Administrator confirmed the facility did not accurately assess the resident for trauma history or trauma-informed care needs.
Missing Annual CNA Performance Evaluation
Penalty
Summary
The facility failed to ensure that a performance evaluation was completed for a CNA at least every 12 months. Review of CNA #371’s personnel file showed a hire date of 08/14/24 and no evidence of an evaluation performed at least every 12 months. During interview, the Human Resources Director verified that there was no evidence of a performance review at least every 12 months in the personnel file. A document later provided for CNA #371 titled "90-day Employee Evaluation" showed a 90-day evaluation dated and signed on 12/10/25, and the Human Resources Director verified that the date of the evaluation was greater than 12 months from the CNA’s hire date.
Failure to Timely Report Suspected Abuse, Neglect, or Theft
Penalty
Summary
The facility failed to timely report suspected abuse, neglect, or theft and did not report the results of the investigation to the proper authorities. This deficiency was identified based on the facility's lack of prompt notification and communication regarding an incident that required reporting, as well as the absence of documented follow-up with the appropriate external agencies. The report specifically notes the failure to fulfill mandatory reporting obligations as required by regulations.
Failure to Provide Required Pharmaceutical Services
Penalty
Summary
The facility failed to provide pharmaceutical services to meet the needs of each resident and did not employ or obtain the services of a licensed pharmacist. This deficiency was identified during the survey process, indicating that the required pharmaceutical oversight and services were not in place for residents as mandated by regulations. No additional details regarding specific residents, their medical history, or their condition at the time of the deficiency are provided in the report.
Failure to Update Wound Treatment Orders
Penalty
Summary
The facility failed to update Resident #102's wound treatment orders following a physician appointment, which was a deficiency affecting the resident's care. Resident #102, who had a Stage IV pressure ulcer on the left buttock, was admitted with multiple diagnoses including HIV, dementia, and neuromuscular dysfunction of the bladder. The resident's wound treatment orders were not updated in the medical record after a trauma clinic visit on 08/29/24, where specific changes to the wound care regimen were recommended. These changes included adjustments to the use of a wound vacuum and the application of wet-to-dry dressings. Interviews with facility staff revealed a breakdown in communication and responsibility regarding the updating of treatment orders. An LPN stated that floor nurses were often too busy to review new orders, and the responsibility should fall to Unit Managers, though this did not always occur. The DON confirmed that the new wound treatment orders were not updated in the resident's medical record, acknowledging that the nurse on the cart or the Unit Manager should have reviewed the orders. The facility's policy on wound care, which requires verification of a physician's order for procedures, was not followed, leading to this deficiency.
Specimen Collection Delays Lead to Treatment Issues
Penalty
Summary
The facility failed to ensure timely collection and processing of specimens for two residents, leading to delays in treating infections. Resident #102, who had a Stage IV pressure ulcer and was cognitively intact, experienced issues with specimen collection. Despite orders for a stool culture to rule out C-Diff and a sacrum wound culture, the stool specimen was not collected in the correct container, and the wound culture swab was expired. This resulted in delays in obtaining accurate lab results, which were crucial for the resident's treatment, especially as the resident developed fevers and required broad-spectrum antibiotics. Resident #29, who had a history of subacute osteomyelitis and diabetes, also faced issues with specimen collection. The resident's wound culture was delayed due to the use of expired swabs, and the specimen was initially rejected by the lab due to missing patient identifiers. This delay in processing the wound culture hindered timely treatment, as the resident's condition required monitoring for infection. Interviews with facility staff revealed ongoing issues with the lab company, including expired culture swabs and communication problems regarding specimen collection and processing. The facility's Quality Administrator and Director of Nursing acknowledged these issues, which contributed to the deficiencies in timely specimen collection and processing for both residents.
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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Nursing homes near Cleveland
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Larchwood Care | 1.1 mi | ★★★★★ | 16 | 0 |
| Rocky River Gardens Rehab And Nursing Ctr | 1.1 mi | ★★★★★ | 7 | 0 |
| Aristos Nursing And Rehabilitation | 1.4 mi | ★★★★★ | 33 | 0 |
| O'neill Healthcare Fairview Park | 2.7 mi | ★★★★★ | 0 | 0 |
| North Park Care Center | 2.7 mi | ★★★★★ | 0 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release July 2026) and official state health department websites.