Villa Springfield Rehabilitation And Healthcare Ce
Inspection history, citations, penalties and survey trends for this long-term care facility in Springfield, Ohio.
- Location
- 701 Villa Road, Springfield, Ohio 45503
- CMS Provider Number
- 365829
- Inspections on file
- 22
- Latest survey
- February 13, 2025
- Citations (last 12 mo.)
- 0
Citation history
Health deficiencies cited at Villa Springfield Rehabilitation And Healthcare Ce during CMS and state inspections, most recent first.
The facility failed to properly store food in the Memory Care Unit and another unit's utility room, risking foodborne illness for 91 of 93 residents. Observations revealed multiple unlabeled and undated food items, including health shakes, protein packs, and yogurt, among others. A CNA and an LPN verified these findings, which were against the facility's policies requiring proper labeling and dating of food items.
The facility failed to track employee call-offs related to personal illness and did not ensure annual TB screenings for employees, affecting infection control measures. Interviews confirmed the lack of tracking and documentation, despite policies requiring these actions.
The facility failed to notify residents' representatives and families of the COVID-19 status during an outbreak, as required by CMS guidelines. Despite placing residents in droplet isolation due to COVID-19, the facility did not inform families about the outbreak. An interview with the Administrator revealed a lack of awareness regarding the notification requirement, which mandates informing families by 5:00 P.M. the next calendar day following a confirmed infection or onset of symptoms.
The facility failed to conduct required care conferences for five residents, affecting their care planning and involvement. Residents with various diagnoses, including COPD, heart failure, and diabetes, did not receive the mandated interdisciplinary care conferences. Interviews confirmed the lack of compliance with the facility's policy, which requires regular care conferences to involve residents in their care planning.
The facility failed to properly store insulin vials, affecting four residents. Observations revealed that an opened insulin vial was not dated, and unopened vials were not refrigerated as required. The DON and an RN confirmed these findings, which were against the facility's medication storage policy.
The facility failed to notify physicians of significant weight loss in two residents, despite care plans requiring such notification. One resident lost weight from 132.1 to 110 pounds, and another from 204 to 161 pounds, without timely physician notification. The facility's policy required immediate or next-day notification, which was not followed.
The facility failed to develop baseline care plans within 48 hours of admission for two residents, as required by policy. One resident with multiple health issues and another with severe cognitive impairment experienced delays in the creation of their care plans, which were confirmed by the Social Service Director.
A resident with multiple health conditions did not receive showers as scheduled, receiving only one per week instead of the scheduled two. The resident confirmed the inconsistency, and the DON verified the lack of documentation for any refusals. The facility's policy on ADLs, which includes maintaining hygiene, was not followed.
The facility failed to monitor and address significant weight loss in two residents, leading to a deficiency in providing adequate nutrition. One resident experienced an 18-pound weight loss over three months without timely intervention, while another lost 21 percent of their body weight over six months. The facility did not follow its policy on weight monitoring and intervention, and communication lapses prevented timely action.
A resident with intact cognition and at risk for altered nutritional status was unable to consume a health shake due to it being frozen. The CNA confirmed that health shakes had been frozen for weeks, complicating consumption for residents. The facility's policy required evaluation of factors affecting nutritional intake, but this was not effectively implemented.
The facility failed to document meal intakes for three residents, affecting their nutritional monitoring. One resident with heart failure and diabetes required supervision with eating, while another with cirrhosis and depression needed setup assistance. A third resident with depression and cancer also had incomplete records. The DON confirmed the documentation issues.
Improper Food Storage in Facility Refrigerators
Penalty
Summary
The facility failed to ensure proper storage of food in the Memory Care Unit and another unit's utility room, which could potentially lead to the spread of foodborne illness affecting 91 of 93 residents. During an observation, several items in the Memory Care Unit refrigerator and freezer were found to be improperly stored. These included an opened health shake carton, a partially consumed protein pack, an insulated container with fruited gelatin, a bag of bacon bits, a pitcher of unidentified liquid, a brown bag from Subway, and an uncovered container of yogurt. None of these items were labeled or dated, and there was a brown streak of an unidentified substance on the refrigerator's back panel. A CNA verified these findings. In another unit's utility room, similar issues were observed. Items found included an insulated bowl with unidentifiable contents covered in a black and white fuzzy substance, a bowl of pudding, a pitcher of lemonade, a container of prune juice, a bottle of coke, a slice of pie, a carton of thickened water, and two pints of ice cream. These items were either not labeled, not dated, or both. An LPN confirmed these findings and acknowledged that the items should have been labeled and dated. The facility's policies require all food to be appropriately dated and labeled to ensure safe storage and prevent foodborne illness, but these were not followed in the observed instances.
Deficiencies in Infection Control and TB Screening
Penalty
Summary
The facility failed to track employee call-offs related to personal illness as part of its infection prevention and control program. This deficiency was identified through a review of the facility's infection control surveillance logs, which lacked documentation of employee call-offs due to personal illness. Interviews with the Human Resource Manager and the Administrator, along with the Director of Nursing, confirmed that the facility did not include this tracking in their infection control surveillance program. The facility's policy on infection prevention and control, dated September 2022, indicated that surveillance tools should be used to monitor employee infections, but this was not being implemented effectively. Additionally, the facility did not ensure that annual Tuberculosis (TB) screenings were completed for employees, affecting seven employees whose files were reviewed. The Director of Nursing confirmed that employees who had been employed for more than one year were required to have an annual TB screening, but the facility lacked documentation to support that these screenings were completed in 2024. The facility's TB plan, dated September 2021, stated that an annual assessment for symptoms should be completed for facilities categorized as low risk, but this was not adhered to, as evidenced by the missing documentation in the employee files.
Failure to Notify Families During COVID-19 Outbreak
Penalty
Summary
The facility failed to notify residents' representatives and families of the COVID-19 status during an outbreak, as required by CMS guidelines. This deficiency was identified through a review of medical records, staff interviews, and CMS guidance. The facility had a census of 93 residents at the time of the survey. The review of the medical record for one resident revealed that the resident was admitted with multiple diagnoses, including COVID-19, and was placed in droplet isolation. Another resident, also with multiple diagnoses, was similarly placed in droplet isolation due to COVID-19. Despite these measures, the facility did not inform the residents' representatives and families about the outbreak. An interview with the Administrator revealed a lack of awareness regarding the requirement to notify residents' representatives and families during a COVID-19 outbreak, other than posting a sign on the front door. The facility did not comply with the CMS Quality Safety and Oversight Memorandum, which mandates informing residents, their representatives, and families by 5:00 P.M. the next calendar day following a confirmed COVID-19 infection or the onset of respiratory symptoms in multiple residents or staff. The facility's failure to provide timely notifications had the potential to affect all residents, as it did not adhere to the required communication protocols during the outbreak.
Failure to Conduct Required Care Conferences
Penalty
Summary
The facility failed to conduct required care conferences for five residents, affecting their care planning and involvement in their own care. Resident #15, with diagnoses including COPD, PVD, and congestive heart failure, had no documented quarterly care conferences since their admission care conference in 2014. Resident #20, diagnosed with heart failure and diabetes, did not receive any care conferences in the past 12 months. Resident #31, with cirrhosis and major depressive disorder, had only one care conference in the last year. Resident #33, with COPD and diabetes, also did not receive any care conferences in the past year. Resident #51, with multiple diagnoses including COPD and chronic kidney disease, had only one care conference documented in the past year. Interviews with the Social Service Director confirmed the lack of care conferences for these residents, which is a violation of the facility's policy requiring regular interdisciplinary care conferences. The policy, dated September 2021, mandates that each resident should be invited to participate in these conferences to ensure their involvement in the care planning process. The failure to conduct these conferences as required indicates a deficiency in the facility's adherence to its own policies and procedures for resident care planning.
Improper Storage of Insulin Vials
Penalty
Summary
The facility failed to ensure proper storage of insulin vials, affecting four residents who received insulin. During an observation of the Skilled One medication cart, it was found that a resident's insulin glargine vial was opened and not dated, while another resident's unopened insulin glargine vial was not stored in the refrigerator as required. The Director of Nursing confirmed these findings during the observation. Further observations of the Skilled Two medication cart revealed that a resident's unopened insulin Lispro vial was not refrigerated, and another resident's unopened Lantus SoloStar insulin pen-injector was stored correctly in the refrigerator. The Registered Nurse verified that the insulin vials and pen-injector should have been refrigerated since they were unopened. The facility's policy on medication storage mandates that medications requiring refrigeration must be stored in a secured refrigerator, and this policy was not adhered to in these instances.
Failure to Notify Physicians of Significant Weight Loss
Penalty
Summary
The facility failed to ensure timely notification of significant weight loss to the residents' physicians and/or providers, affecting two residents. Resident #31, who had diagnoses including cirrhosis of the liver and major depressive disorder, experienced a significant weight loss from 132.1 pounds to 110 pounds over a period from July to October 2024. Despite the care plan's directive to report significant weight changes to the physician, there was no documentation of such notification. Interviews confirmed that the Nurse Practitioner was not informed of the weight loss. Similarly, Resident #48, with diagnoses including depression and malignant neoplasm of the prostate, experienced a weight decrease from 204 pounds to 161 pounds between August 2024 and February 2025. The care plan also required notification of significant weight changes, but again, there was no documentation of physician notification. The Registered Dietician, responsible for notifying the physician, confirmed that no notification was made. The facility's policy required immediate or next-day notification of significant changes, which was not adhered to in these cases.
Delayed Creation of Baseline Care Plans
Penalty
Summary
The facility failed to ensure that baseline care plans were developed within 48 hours of admission for two residents, which is a requirement according to the facility's policy. Resident #15, who was admitted with multiple diagnoses including COPD, PVD, hyperlipidemia, ASHD, hypothyroidism, and congestive heart failure, did not have baseline care plans created until several days after admission. Although an IDT note indicated that the resident was given a copy of the baseline care plans on the day following admission, the actual creation of these plans was delayed, as confirmed by the Social Service Director. Similarly, Resident #53, who was admitted with severe cognitive impairment and required various levels of assistance, also experienced a delay in the creation of their baseline care plan. The care plan for this resident was not created until several days post-admission, despite the facility's policy mandating the development of such plans within 48 hours. The Social Service Director verified the delay and acknowledged that the baseline care plan should have been created within the specified timeframe.
Failure to Provide Scheduled Showers
Penalty
Summary
The facility failed to ensure that showers were provided as scheduled for a resident, affecting one of the four residents reviewed for showers/baths. The resident, who had diagnoses including chronic obstructive pulmonary disease, peripheral vascular disease, hyperlipidemia, atherosclerotic heart disease, hypothyroidism, and congestive heart failure, was admitted on an unspecified date. The Minimum Data Set assessment indicated that the resident had moderate cognitive impairment and required supervision with toilet hygiene and transfers, and partial/moderate assistance with bathing. The resident was scheduled to receive showers on Wednesdays and Saturdays between 7:00 A.M. and 3:00 P.M. However, documentation revealed that the resident received showers on specific dates in December 2024, January 2025, and February 2025, which did not align with the scheduled frequency of two showers per week. An interview with the resident confirmed that she did not receive showers as scheduled, stating she may only get one shower weekly. The Director of Nursing verified that the resident did not receive the scheduled showers and that there was no documentation to support any refusals of showers by the resident. The facility's policy on Activities of Daily Living stated that residents would be provided with necessary care to maintain or improve their ability to carry out activities of daily living, including hygiene, which was not adhered to in this case.
Failure to Monitor and Address Significant Weight Loss
Penalty
Summary
The facility failed to adequately monitor and address significant weight loss in two residents, leading to a deficiency in providing sufficient food and fluids to maintain their health. Resident #31, who had diagnoses including cirrhosis of the liver and major depressive disorder, was not weighed in August and September 2024, resulting in an 18-pound weight loss by October 2024. Despite interventions such as ordering a super donut breakfast and health shakes, the resident continued to experience weight loss, and the facility did not implement timely monitoring or interventions. Resident #48, diagnosed with depression and malignant neoplasm of the prostate, experienced a significant weight loss of 21 percent over six months. The resident's weight was not recorded in October 2024, and despite being ordered health shakes, the resident's meal intake decreased significantly. The resident was also out to the hospital for a period, which may have contributed to the weight loss. The facility failed to monitor the resident's weight more frequently and did not notify the nurse practitioner of the significant weight changes. The facility's policy on weight assessment and intervention was not followed, as residents were not weighed monthly or more frequently when significant weight loss was identified. The registered dietician confirmed the lack of timely monitoring and intervention for both residents, and the nurse practitioner was unaware of the weight loss due to a lack of communication. This deficiency highlights the facility's failure to prevent, monitor, and intervene for undesirable weight loss as per their policy.
Inappropriate Serving of Nutritional Supplements
Penalty
Summary
The facility failed to ensure that nutritional supplements were served in a manner appropriate for consumption, affecting one resident out of 37 on supplements. Resident #48, who had intact cognition and required setup assistance with eating, was unable to consume a health shake due to it being frozen. This resident had a history of depression, malignant neoplasm of the prostate, and metabolic encephalopathy, and was at risk for altered nutritional status. The care plan included administering supplements as per physician orders and monitoring nutritional intake. On observation, a CNA reported that the health shake on Resident #48's lunch tray was frozen, making it impossible for the resident to drink. The CNA confirmed that the health shakes had been frozen for several weeks, complicating consumption for residents. The facility's policy required direct care staff, assisted by the clinical dietician, to evaluate factors affecting nutritional intake, but this was not effectively implemented, leading to the deficiency.
Inadequate Documentation of Meal Intakes
Penalty
Summary
The facility failed to maintain adequate documentation of meal intakes for three residents, affecting their nutritional monitoring and care. Resident #20, who was admitted with diagnoses including heart failure, type two diabetes mellitus, and cirrhosis of the liver, had missing meal intake documentation from November 2024 through February 2025. This resident, with moderate cognitive impairment, required supervision with eating. The Director of Nursing (DON) confirmed the incomplete documentation during an interview. Similarly, Resident #31, with diagnoses of cirrhosis of the liver and major depressive disorder, also had missing meal intake documentation for the same period. This resident, assessed with moderate cognitive impairment, required setup with eating and was at risk for altered nutritional status. The care plan included monitoring meal intake and reporting significant weight changes. Resident #48, with intact cognition and diagnoses including depression and prostate cancer, also had incomplete meal intake records. The DON verified the documentation issues for all three residents, indicating a systemic failure in maintaining accurate records.
Latest citations in Ohio
A resident with intact cognition receiving Medicare Part A skilled services for metabolic encephalopathy had services discontinued while benefit days remained, but the facility did not issue the required Skilled Nursing Facility Advance Beneficiary Notice (SNF ABN). The Social Services Director later confirmed that no SNF ABN was provided and reported she believed only a Notice of Medicare Non-Coverage (NOMNC) was needed when all skilled services were stopped. This practice conflicted with the facility’s written policy, which required SNF ABNs to be issued when extended care items or services were initiated, reduced, or terminated due to expected non-coverage by Medicare.
Surveyors identified that the facility exceeded the acceptable medication error rate when two residents with type 2 DM received insulin doses that were not administered according to orders or manufacturer instructions. In two separate observations, an LPN administered Novolog and another LPN administered insulin glargine and insulin lispro without priming the insulin pens, and the insulin lispro and Novolog were given after the residents had already consumed a significant portion of their breakfast meals, despite orders for administration before meals. Manufacturer information for both insulin products required priming before each injection to ensure accurate dosing, and facility policy required medications, including insulin, to be administered safely, timely, and in accordance with prescriber orders and specified time frames.
Surveyors found that the facility failed to document tray line food temperatures for multiple meals served from two dining room kitchenettes, despite having a “Trayline Taste & Temperature Log” and a policy requiring food to be stored, prepared, distributed, and served according to professional food safety standards. Review of logs showed repeated missing entries for breakfast, lunch, and dinner services in both the Harrison and McClellan dining areas, and the Senior Director of Culinary Services confirmed that temperatures had not been recorded for those meals, potentially affecting all residents receiving meals from those kitchenettes.
The facility failed to conduct and document required periodic care conferences for two residents, despite multiple comprehensive, quarterly, and significant change MDS assessments and a policy requiring periodic care conferences with resident and/or family participation. One resident with Parkinson’s disease, post-stroke hemiplegia, TIA, DMII, and depression had only two documented care conferences over a year, while another resident with aphasia, cerebrovascular disease, DMII, gait difficulty, coagulation defect, depression, and muscle weakness had no documented care conferences in the past year, aside from a declined invitation to the representative. The UCC confirmed that care conferences were expected to occur quarterly and that no additional documentation existed for either resident.
A resident with Alzheimer's disease and type II DM, who required extensive assistance with ADLs and was receiving scheduled Lantus and sliding-scale Humalog, experienced a severely elevated blood glucose level. The on-call provider was notified and ordered an additional dose of lispro insulin with a directive to recheck the blood glucose after administration. Nursing staff administered the extra insulin but did not document any follow-up blood glucose check, and the DON confirmed that this reevaluation was required by the facility's abnormal blood glucose policy and was not completed or documented.
A resident with Parkinson’s disease, dementia, and hypothyroidism was prescribed levothyroxine once daily along with other medications. A consultant pharmacist’s monthly drug regimen review recommended that levothyroxine be given in the morning on an empty stomach, 30–60 minutes before food, per manufacturer instructions. The medical record contained no documented physician response to this recommendation, and the MAR showed the drug scheduled for morning administration while the resident was observed eating breakfast and receiving the medication at the same time. An LPN confirmed administering levothyroxine during the meal, and the DON verified there was no documentation explaining whether or why the pharmacist’s recommendation was or was not followed, resulting in a failure to act on and document the identified irregularity.
A resident with severe cognitive impairment, multiple comorbidities, documented gait and balance abnormalities, and a high fall risk was care planned and assessed by therapy to require contact guard assistance and use of a gait belt for transfers and ambulation. While being assisted by a CNA from a recliner to the bathroom with a walker, the CNA did not apply a gait belt, even though the resident had a known tendency to lean backward when standing. As the CNA reached to open the bathroom door, the resident lost balance and fell backward, striking the back of the head, and was later found by an LPN without a gait belt in place, contrary to the facility’s gait belt policy and the resident’s assessed needs.
A resident with CKD stage five requiring peritoneal dialysis (PD) was admitted with pre-admission physician orders for three daily PD exchanges and monitoring for peritonitis (fever, abdominal pain, cloudy effluent), but these monitoring orders were not entered into the facility’s physician orders. The care plan referenced PD and general monitoring but did not specifically address peritonitis monitoring. Paper PD flowsheets showed incomplete and inconsistent documentation of exchanges and resident condition, including missing condition/comments for individual treatments and no record of one ordered PD exchange. The PD cycler flowsheet lacked effluent descriptions on multiple days. The PD nurse reported facility staff were expected to monitor effluent and symptoms, and the DON confirmed the absence of specific peritonitis monitoring orders, lack of an order for the PD cycler, and documentation gaps, despite a facility policy requiring ongoing assessment and monitoring for complications before, during, and after dialysis treatments.
A nurse was observed preparing multiple oral medications for a resident with depression, traumatic brain injury, anxiety, and impaired cognition by pushing tablets and capsules from unit-dose cards directly into her ungloved hand and then using her fingers to place them into a medication cup. In a follow-up interview, the RN confirmed this practice and acknowledged that the correct procedure is to dispense medications directly from the card into the cup, contrary to the facility’s medication administration policy requiring adherence to good nursing principles and practices.
A resident with Alzheimer’s disease, diabetes, anxiety, significant ADL dependence, and behavioral symptoms was observed seated in a chair positioned against the nursing station with a locked wheelchair placed directly in front, also against the nursing station, effectively restricting movement. An LPN confirmed both wheelchair wheels were locked and that it should not have been placed there, while a CNA stated she had positioned the wheelchair to prepare for lunch, was unable to complete the transfer, and left it in place, acknowledging this was wrong. This arrangement conflicted with the facility’s restraint policy, which prohibits physical restraints except when alternatives are ineffective for treating a medical symptom and defines restraints as devices adjacent to the body that cannot be easily removed and that restrict freedom of movement or access to the body.
Failure to Issue Required SNF ABN When Discontinuing Medicare Part A Services
Penalty
Summary
The deficiency involves the facility’s failure to issue a Skilled Nursing Facility Advance Beneficiary Notice (SNF ABN) when Medicare Part A services were discontinued for a resident who still had available benefit days. The resident was admitted with a diagnosis of metabolic encephalopathy and had intact cognition per the Minimum Data Set assessment. The facility’s own SNF Beneficiary Notification Review documented that Medicare Part A skilled services began on 02/11/26 and the last covered day was 03/11/26, and that the facility initiated discharge from Medicare Part A services before the resident’s benefit days were exhausted. Despite this, no SNF ABN was provided to the resident or the resident’s representative. During interviews, the Social Services Director stated that the SNF ABN was issued hours prior to the last covered day but, upon reviewing her files, confirmed that no SNF ABN had actually been issued for this resident. She further explained that she believed an SNF ABN was only required if one skilled service remained and that if all skilled services were being discontinued, only the Notice of Medicare Non-Coverage (NOMNC) needed to be issued. The Administrator, however, stated that a resident should always receive both a SNF ABN and a NOMNC when Medicare Part A services are discontinued and benefit days remain. Review of the facility’s written policy dated 03/28/23 showed that the facility was required to issue SNF ABNs for initiation, reduction, or termination of extended care items or services when Medicare payment was not expected, which did not occur in this case.
Plan Of Correction
This Plan of Correction is submitted as required under State and Federal law. This Plan of Correction does not constitute an admission on the part of the Facility that the findings cited are accurate, that the findings constitute a deficiency or that the scope and severity regarding the deficiency cited are correctly applied. Any changes to the Facility's policies and procedures should be inadmissible in any proceeding on that basis. Without admitting or denying the validity or the existence of the alleged noncompliance, the Facility submits this Plan of Correction with the intention that it be inadmissible by any third party in any civil or other action against the facility or any employee, agent, officer, director or shareholder of the Facility. The Facility is utilizing this Plan of Correction as its allegation of substantial compliance as of 05/29/2026 F-0582 Corrective action for resident/s: On 5/14/26 Resident #34 was informed of rights and responsibilities related to Advanced Beneficiary Notice and voiced understanding of information for future reference by administrator. Identification of other residents who may be affected: Any resident receiving skilled services from nursing or therapy services. The Administrator audited all residents who were discharged from skilled services in the past 30 days to ensure they were issued a Notice of Non-Coverage and Advanced Beneficiary Notice on 5/29/26. No non-compliance was noted. Measures for systemic change: On 5/14/2026 Business Office Manager, Director of Rehab, Minimum Data Set nurse, Director of Nursing and Social Services Director were educated on proper procedure of issuing of Notice Of Medicare Non Coverage and Advanced Beneficiary Notice by administrator. All upcoming discharges from skilled services will be reviewed weekly at Utilization Review meeting to ensure notices will be delivered timely. How Corrective Action will be monitored: Administrator or designee to complete audits of all residents being discharged from skilled services to ensure they were issued a Notice of Non-Coverage and Advanced Beneficiary. This audit will be completed weekly x 4 weeks, then monthly x 2 months. Corrective action will be initiated for any noted non-compliance. Audit findings will be reviewed as part of the monthly quality assurance process to determine the need for further monitoring. Date of Compliance 5/29/26
Insulin Administration Errors and Failure to Prime Insulin Pens
Penalty
Summary
The deficiency involves the facility’s failure to maintain a medication error rate below 5%, with surveyors identifying 3 errors out of 28 medication administration opportunities, resulting in a 10.71% error rate. For one resident with type 2 diabetes mellitus and moderate cognitive impairment, the physician’s order directed Novolog insulin 10 units via subcutaneous pen-injector to be given before meals. During an observed medication pass, the LPN administered 10 units of Novolog insulin without priming the pen and did so after the resident had already consumed approximately 50% of the breakfast meal. The LPN later confirmed she did not prime the pen and acknowledged that the insulin was ordered to be administered prior to meals. Manufacturer instructions for the Novolog FlexPen specified that an air shot (priming) must be performed before each injection to ensure proper dosing. Another resident, also diagnosed with type 2 diabetes mellitus and with intact cognition, had orders for insulin glargine 35 units subcutaneously twice daily and insulin lispro 20 units subcutaneously before meals, plus 12 units subcutaneously if blood glucose was between 251 mg/dL and 300 mg/dL. During an observed medication administration, an LPN administered 35 units of insulin glargine and 32 units of insulin lispro without priming the insulin pens and after the resident had consumed approximately 90% of the breakfast meal, despite orders for insulin lispro to be given before meals. The LPN later stated she could not remember if she had primed the pen and acknowledged that the insulin was ordered to be administered prior to meals. Manufacturer information for insulin lispro stated that the pen must be primed before each injection to confirm insulin delivery and remove air, and that failure to prime could result in too much or too little insulin. The DON confirmed the expectation that insulin be administered as ordered, including priming each pen with two units before dialing the prescribed dose, and facility policy required medications, including insulin, to be administered safely, timely, and in accordance with prescriber orders and required time frames.
Plan Of Correction
This Plan of Correction is submitted as required under State and Federal law. This Plan of Correction does not constitute an admission on the part of the Facility that the findings cited are accurate, that the findings constitute a deficiency or that the scope and severity regarding the deficiency cited are correctly applied. Any changes to the Facility's policies and procedures should be inadmissible in any proceeding on that basis. Without admitting or denying the validity or the existence of the alleged noncompliance, the Facility submits this Plan of Correction with the intention that it be inadmissible by any third party in any civil or other action against the facility or any employee, agent, officer, director or shareholder of the Facility. The Facility is utilizing this Plan of Correction as an allegation of substantial compliance as of 5/29/2026. F-0759 Corrective action for resident/s: Residents #21 and #22 were assessed and evaluated by nurse and Director of Nursing 5/14/26. Resident #21 and #22 both denied any adverse effects and none were noted upon assessment by the Director of Nursing on 5/14/2026. Notification made to physician on 5/14/2026. LPN # 2 competency Eval on insulin administration with the Director of Nursing completed 5/14/2026. Identification of other residents who may be affected: Diabetic residents on assignment of LPN #2/station 2 have the potential to be affected and were assessed by the DON/Designee on 5/14/26 and found to be within normal limits. Measures for systemic change: All Nurses were educated by the Director of Nursing on the steps for Insulin administration per competency, diabetes clinical protocol policy, Medication and treatment orders policy, administering medications policy, and Obtaining fingerstick Glucose Level policy On 5/14/2026. How Corrective Action will be monitored: Director of Nursing and Assistant Director of Nursing will complete insulin administration audits on 5 nurses. This audit will be completed weekly x 4 weeks, then monthly x 2 months. Corrective action will be initiated for any noted non-compliance. Audit findings will be reviewed as part of the monthly quality assurance process to determine the need for further monitoring. Date of Compliance: 5/29/2026
Failure to Document Tray Line Food Temperatures in Dining Room Kitchenettes
Penalty
Summary
The deficiency involves the facility’s failure to document tray line food temperatures for meals served from the Harrison and McClellan Dining Room kitchenettes, as required by professional standards for food service safety and the facility’s own policy. Review of the “Trayline Taste & Temperature Log” (revised September 2018) showed missing temperature documentation for multiple meals from the Harrison Dining Room kitchenette, including dinner on 03/30/26 and 03/31/26, lunch and dinner on 04/01/26 and 04/02/26, dinner on 04/07/26, and lunch and dinner on 04/08/26 and 04/10/26. The Senior Director of Culinary Services confirmed during interview that tray line food temperatures were not documented on the log for these meals. Similarly, review of the same log for the McClellan Dining Room kitchenette revealed that tray line food temperatures were not documented for dinner on 04/01/26, breakfast and lunch on 04/02/26, and lunch and dinner on 04/07/26. The Senior Director of Culinary Services also verified these omissions during interview. The facility census at the time was 27 residents, and the governing “Food and Nutrition” policy, approved on 09/07/21, stated that the facility must store, prepare, distribute, and serve food in accordance with professional standards for food service safety.
Plan Of Correction
F812 The facility will continue to ensure food temperatures are completed before meals are served for all residents. To ensure compliance with this standard the following measures have been taken: 1. Immediately 4/15/26 culinary supervisor #224 was re-educated by Dietary Manager to this standard and policy "Food and Nutrition" which includes documentation of food temperatures. 2. All dietary staff have been re-educated to the standard and policy "Food and Nutrition" during the month of April 2026. 3. Audits of food temperature documentation to be completed by Dietary Manager 4 x per week for 4 weeks then weekly for 4 weeks. 4. Administrator to validate audits/compliance and provide additional training as needed. Administrator will present to QAPI committee for ongoing monitoring and further direction.
Failure to Conduct and Document Required Care Conferences
Penalty
Summary
The deficiency involves the facility’s failure to complete and document comprehensive care conferences at required intervals in accordance with care plan regulations and facility policy. For one resident with Parkinson’s disease with dyskinesia, cognitive communication deficit, hemiplegia and hemiparesis following cerebral infarction, transient cerebral ischemic attack, type II diabetes mellitus, and major depressive disorder, the record showed multiple MDS assessments over a one-year period, including annual, quarterly, and significant change assessments. However, only two care conferences were documented during the last 12 months, despite the expectation that care conferences be conducted quarterly with the resident and family when possible. The Unit Care Coordinator confirmed that no additional care conference documentation existed for this resident beyond the notes dated 04/21/25 and 01/02/26. A second resident, with diagnoses including aphasia following cerebrovascular disease, cerebral infarction, type II diabetes mellitus, unsteadiness on feet, difficulty in walking, coagulation defect, depression, and muscle weakness, also had multiple MDS assessments completed over the review period, including quarterly and annual assessments. The record contained a note that a care conference was offered to the resident’s representative, who declined to attend, but there was no documentation of any care conferences for the most recent 12 months. The Unit Care Coordinator confirmed that no other care conference documentation was available for this resident. Facility policy stated that periodic care conferences involving the resident, family, and the interdisciplinary team are part of the care planning process, but the required periodic care conferences and corresponding documentation were not completed for these two residents.
Plan Of Correction
THIS PLAN OF CORRECTION SERVES AS BERKELEY SQUARE'S CREDIBLE ALLEGATION OF SUBSTANTIAL COMPLIANCE AS OF June 1, 2026. Without admitting or denying the validity or existence of the alleged deficiencies, Berkeley Square provides the following Plan of Correction: F657 The facility will continue to document completion of care conferences at the required intervals for all residents, including residents #04 & #15. To ensure compliance with this standard the following measures have be taken: 1. The social service designee and the inter- disciplinary team were re-educated by the administrator to the facility policy "Care Conference" on 4/29/26 and verbalized understanding. 2. Care conferences for resident #04 and resident #15 were conducted on or before 4/29/2026 by the interdisciplinary team. 3. Review of all other residents was conducted by the social service designee to validate and ensure that care conference schedule is up to date with timely care conferences scheduled for them on 4/15/2026. Audits of care conferences to be completed weekly for four weeks and then monthly after that by the social service designee. Documentation of the care conference including any identified concerns in the medical record. Administrator to validate audits/compliance and provide additional training as needed. Administrator will present results of these audits to QAPI committee for ongoing monitoring and further direction.
Failure to Reevaluate Blood Glucose After Treatment for Hyperglycemia
Penalty
Summary
The facility failed to ensure that a resident with diabetes received treatment in accordance with professional standards of practice when nursing staff did not reevaluate the resident's blood glucose after treatment for severe hyperglycemia. The resident, admitted with diagnoses including Alzheimer's disease, type II diabetes mellitus, and depression, had physician orders for Humalog insulin on a sliding scale before meals, Lantus insulin 25 units daily, and lisinopril 5 mg daily. The resident required extensive assistance with activities of daily living, including transfers, toileting hygiene, eating, and bathing. On the evening in question, the resident's blood glucose was documented as 532 mg/dL, and the on-call provider was notified. The provider gave a new order to administer an additional 8 units of lispro (Humalog) and to recheck the blood glucose in 30 minutes. The electronic medication administration record showed that the blood glucose of 532 mg/dL was obtained at 9:00 p.m. and that the additional 8 units of lispro were administered at 9:21 p.m. However, there was no documentation in the resident's chart that the blood glucose was rechecked after the additional insulin was given. In an interview, the DON confirmed there was no evidence of reevaluation and verified that, according to the facility's "Abnormal Blood Glucose Procedure" policy, the resident should have been reevaluated and that the evaluation step should have been included in the progress note documentation.
Plan Of Correction
F684 The facility will continue to ensure all residents, including #03, receive treatment in accordance with professional standards of practice and reevaluated for hyperglycemia. To ensure compliance with this standard the following measures have been taken: 1. The director of nursing assessed resident #03, reviewed documentation and orders and found no ill effects immediately 4/16/26. 2. All licensed nurses were re-educated to facility policy "Blood Glucose Monitoring" by the Director of Nursing/designee in April 2026. 3. Audits of like-residents that require blood sugar checks to be completed by the director of nursing/designee two times a week for 4 weeks and then monthly after that to validate correct follow through when there is abnormally high blood glucose result. The Administrator will bring results of these audits to the QAPI committee for ongoing monitoring and further direction.
Failure to Act on Pharmacist Drug Regimen Recommendation for Thyroid Medication
Penalty
Summary
The deficiency involves the facility’s failure to ensure that pharmacy recommendations from the monthly drug regimen review were acted upon and documented for a resident. The resident was admitted with diagnoses including Parkinson’s disease, dementia, and hypothyroidism, and had current physician orders for levothyroxine 150 mcg once daily, buspirone 50 mg twice daily, and losartan 100 mg once daily. A medication regimen review dated 11/25/2025 included a consultant pharmacist recommendation that levothyroxine be administered consistently in the morning on an empty stomach, at least 30–60 minutes before food, per manufacturer instructions. There was no specific physician response in the medical record to this recommendation, and the facility’s policy stated that consulting pharmacist reviews are sent to nursing and addressed with the primary care provider or consulting specialist for review and follow-up. Review of the resident’s medication administration record for April 2026 showed levothyroxine scheduled for 9:00 a.m. On observation, the resident was seen eating breakfast in the dining area at 8:03 a.m., and an LPN reported administering the levothyroxine 150 mcg to the resident while the resident was in the dining area eating breakfast. The DON confirmed there was no evidence in the resident’s medical record explaining why the consultant pharmacist’s recommendation from 11/25/2025 was or was not acted upon. This lack of documented physician review and action on the pharmacist’s identified irregularity constituted noncompliance with the drug regimen review requirements.
Plan Of Correction
F756 The facility will continue to ensure the pharmacy recommendations from the monthly drug regimen review by a licensed pharmacist are acted upon for all residents, including #08. To ensure compliance with this standard the following measures have been taken: 1. Resident #08 was assessed by the registered nurse and med review completed by 4/28/26. After review of resident's drug regime's, it was discovered that resident #8 had 2 separate medication recommendations on the same form, to be reviewed by two separate practitioners, pharmacy has been instructed and agreed to separate meds on individual forms. 2. Licensed nurses re-educated to facility policy "Drug Regimen Review" by Director of nursing/designee in April 2026 and no later than 5/8/26. Licensed nurses are responsible for ensuring the reviews and recommendations are given to the physician for timely review. 3. Review of all other current residents Drug Regimen orders completed by Director of nursing/designee on 4/16/26 to ensure recommendations were followed up on/reviewed by the physician and address concerns if needed. 4. Audit of drug regime recommendations, pharmacy recommendations, and physician follow up to be completed weekly for four weeks by the Director of nursing/designee. Administrator will present results of these audits to the QAPI committee for ongoing monitoring and further direction.
Failure to Use Required Gait Belt During Ambulation Resulting in Resident Fall
Penalty
Summary
The deficiency involves the facility’s failure to ensure that a required gait belt was used while assisting a high fall‑risk resident with ambulation, resulting in a fall with head injury. The resident had multiple diagnoses including metabolic encephalopathy, hypertension, osteoarthritis, muscle weakness, gait and mobility abnormalities, major depressive disorder, anxiety, and visual hallucinations. Admission and subsequent MDS and fall risk assessments documented that the resident was severely cognitively impaired, required moderate to maximal assistance with transfers and ambulation, could not independently come to a standing position, exhibited loss of balance while standing, used an assistive device, and had decreased muscle coordination. The resident had a history of falls prior to admission and was assessed as being at high, later moderate, risk for falls. The resident’s fall care plan identified her as at risk for falls and included interventions such as providing maximum to moderate assistance with transfers and walking short distances, use of a walker and wheelchair, and following the facility’s fall protocol. Therapy notes and care conference documentation indicated that the resident leaned backwards when standing, required contact guard to minimal assistance for bed mobility and transfers, and needed constant verbal cueing for safe sequencing during toilet transfers. The physical therapist confirmed that the resident was to use a gait belt with staff when ambulating, and the DON verified that therapy had assessed the resident as requiring contact guard assistance and a gait belt for ambulation and transfers. On the day of the incident, a CNA was assisting the resident from her recliner to the bathroom using a walker. The CNA walked beside the resident, providing guidance and support, and reported having a hand on the resident while assisting her. As they approached the bathroom door, the CNA reached for the doorknob to open it, and at that moment the resident began to lose her balance and fell backwards to the floor, striking the back of her head. The nurse who responded found the resident on her back at the foot of the bed with her feet near the bathroom, noted a red raised area on the back of the head, and documented that the resident was not wearing a gait belt and that the gait belt was on the dresser. In the facility’s investigative summary and in interviews, the CNA acknowledged that she did not have a gait belt on the resident while ambulating her, despite the resident’s assessed need for hands‑on assistance and gait belt use per facility policy and the resident’s care and therapy plans.
Failure to Implement PD Orders and Monitor Resident Receiving Peritoneal Dialysis
Penalty
Summary
The deficiency involves the facility’s failure to implement pre-admission physician orders for peritoneal dialysis (PD) and to provide ongoing monitoring for a resident with chronic kidney disease (CKD) stage five who required PD. Pre-admission orders dated 11/14/25 specified three daily PD exchanges at 6:00 A.M., 2:00 P.M., and 10:00 P.M., and directed staff to monitor for signs and symptoms of peritonitis, including fever, abdominal pain, and cloudy effluent. These monitoring orders were not entered into the facility’s physician orders. The resident’s care plan noted the need for PD and included general monitoring interventions (labs, signs of bleeding, bacteremia, septic shock, and significant vital sign changes), but did not specifically address the ordered monitoring for peritonitis. Review of PD documentation showed incomplete and inconsistent charting of treatments and resident condition. The paper peritoneal flowsheet had columns for time of PD and condition/comments, including instructions to call the nurse immediately for cloudy fluid, abdominal pain, or fever. However, the first entry on 11/15/26 at 2:00 P.M. only noted that the PD nurse completed the exchange, and the 10:00 P.M. entry that day had no condition/comment documentation. Subsequent days (11/16/25, 11/17/25, and 11/18/25) contained only one condition/comment entry per day rather than for each exchange, and there was no documentation that the 6:00 A.M. PD on 11/18/25 was completed. The PD cycler flowsheet starting 11/19/25 lacked any description of the effluent on multiple days. The PD nurse from the dialysis company stated facility staff were expected to monitor effluent for cloudiness and assess for abdominal pain and fever, and the DON confirmed there was no electronic physician order for peritonitis monitoring or for use of the PD cycler, that the paper charting did not allow for effluent description or symptom documentation for each treatment, and that PD was not documented at one ordered time. The facility’s dialysis policy required ongoing assessment and monitoring for complications before, during, and after treatments, which was not reflected in the documentation for this resident.
Improper Infection Control During Medication Administration
Penalty
Summary
Surveyors identified a deficiency in infection prevention and control related to medication administration for Resident #29. The resident was admitted on 02/28/14 with diagnoses including depression, traumatic brain injury, and anxiety, and had impaired cognition per a quarterly MDS assessment. During an observation on 03/25/26 at 6:58 A.M., RN #281 prepared the resident’s medications by removing an Amoxicillin-Pot Clavulanate tablet from the medication card and pushing it directly into her ungloved hand, then using her fingers to place the pill into a medication cup. The same process was observed for multiple other medications, including Escitalopram Oxalate, Furosemide, Sennosides, Lyrica, and Vitamin D, each being pushed from the card into the RN’s ungloved hand and then transferred by her fingers into the medication cup before administration to Resident #29. In a subsequent interview at 7:27 A.M. the same day, RN #281 confirmed she had placed each medication into her ungloved hands prior to administration and acknowledged that the proper procedure was to push the pills directly from the card into the medication cup. Review of the facility’s “Medication Administration – General guidelines” policy, revised 10/08/25, stated that medications are to be administered in accordance with good nursing principles and practices. This practice failure was cited as a deficiency under Complaint Number 2681777.
Improper Use of Wheelchair as a Physical Restraint
Penalty
Summary
Surveyors identified a deficiency related to the facility’s failure to ensure a resident was free from physical restraints. Resident #7, admitted with diagnoses including Alzheimer’s disease, diabetes mellitus, and anxiety disorder, was documented on a recent MDS as rarely understood and dependent for ADLs except eating. The resident ambulated independently on the unit without an assistive device and had documented verbal and other behaviors occurring one to three days during the look-back period. The care plan noted the resident had potential to be physically aggressive, chase staff, throw objects, and be combative with care, with interventions such as offering choices, administering medications as ordered, and intervening early when agitation occurred. During an observation and interview, Resident #7 was found sitting in a chair with the right arm of the chair positioned against the nursing station and a wheelchair placed directly in front of him. The left arm of the wheelchair was also against the nursing station, and both wheelchair wheels were locked, creating a barrier that appeared to restrain the resident, who was sleeping with his knees touching the locked wheelchair. An LPN confirmed both wheelchair wheels were locked and that the wheelchair should not have been placed in front of the resident. A CNA reported she had placed the wheelchair there in preparation to get the resident up for lunch, was unable to transfer him, and left the wheelchair in that position, acknowledging it was wrong to keep it there. The facility’s physical restraint policy stated that physical restraints are not used except when alternatives are not appropriate or effective for treating a medical symptom and defined physical restraints as any device attached or adjacent to the body that the individual cannot easily remove and that restricts freedom of movement or access to the body.
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