Oasis Center For Rehabilitation And Healing
Inspection history, citations, penalties and survey trends for this long-term care facility in Youngstown, Ohio.
- Location
- 850 East Midlothian Blvd, Youngstown, Ohio 44507
- CMS Provider Number
- 365795
- Inspections on file
- 29
- Latest survey
- March 27, 2026
- Citations (last 12 mo.)
- 16
Citation history
Health deficiencies cited at Oasis Center For Rehabilitation And Healing during CMS and state inspections, most recent first.
A resident with a history of hip fracture, muscle weakness, COPD, osteoporosis, and moderate cognitive impairment experienced an unwitnessed fall and was found on the floor next to an unlocked wheelchair, reporting elbow pain with bruising and swelling. Later the same day, an Interact evaluation documented pain and marked bruising and swelling in the right elbow, trochanter, and thigh, and the physician ordered immediate X‑rays of the right elbow, femur, and hip. Due to inclement weather, the X‑ray company did not come, and despite the resident’s ongoing pain and the documented injuries, the resident was not sent to the ER for imaging that day. X‑rays obtained the following morning showed acute fractures of the right hip and right elbow, and subsequent hospital evaluation identified additional pelvic and humeral fractures, confirming that there was a significant delay between the fall and the identification of these injuries.
Surveyors found multiple rooms and common areas with stained and damaged floor tiles, visible dirt and debris behind entrance doors, dirty bathroom sinks with apparent beard shavings, broken bathroom fixtures, holes in bathroom doors, overflowing trash, and unattended food trays on tables. A mechanical lift was also observed with visible dirt on its base. These conditions, verified by a CNA, the ADON, and the Maintenance Director, did not meet the facility’s own policy requiring a safe, clean, sanitary, and homelike environment for all residents.
The facility failed to maintain sanitary conditions in food storage and preparation, with several items found unsealed and undated in the kitchen. Additionally, the exhaust hood had not been cleaned professionally as required, leading to an accumulation of dust and debris. The facility's policies for food storage and hood cleaning were not followed, resulting in non-compliance.
The facility failed to maintain an adequate emergency supply of food and water, affecting all 92 residents. Observations showed insufficient emergency food items, and interviews revealed the absence of an emergency water supply. The Maintenance Directors and Administrator were aware of the issue but did not take action to replenish supplies, leading to noncompliance during a complaint investigation.
The facility failed to follow the posted menu and dietary requirements for two residents, resulting in missing fruit cups on their breakfast trays. Despite the residents' diet orders and willingness to consume the fruit, it was not provided. The dietary staff did not adhere to the facility's policy on tray line service accuracy, leading to noncompliance identified during a complaint investigation.
The facility failed to serve palatable food, affecting several residents. Observations revealed that noodles lacked cream sauce, and the recipe was unavailable until requested by a surveyor. Residents reported bland food, and a test tray confirmed the lack of flavor in noodles and green beans. The Ombudsman noted dietary concerns, including meals not matching the menu.
The facility failed to maintain a clean, comfortable, and homelike environment in the memory care unit, as a strong, pervasive odor of foul-smelling urine was detected throughout the unit. An LPN confirmed that housekeeping did not spend much time on the unit and failed to remove the odor, and observations showed that air freshener was used ineffectively. The facility's policy requires a clean environment with pleasant scents, which was not upheld.
The facility failed to maintain a sanitary kitchen environment, with observations of grease and dirt buildup on the puree prep station, dirty tiles, and a microwave with dried food splatter. Expired Hydrion test strips were also being used to test sanitization levels, as verified by the Dietary Manager.
The facility failed to provide a clean and sanitary environment, affecting all 92 residents. Observations revealed broken tiles, dirty sinks, and buildup of dirt in various areas, including the shower room, activity lounge, and resident rooms. The Environmental Safety and Services Director confirmed that rooms were to be cleaned daily, but the facility did not adhere to its cleaning policy.
The facility failed to provide palatable food when gelatine was served in a liquid form, affecting all residents receiving food from the kitchen. Residents reported poor food quality and lack of menus. A test tray confirmed the issue, and the Dietary Manager verified the gelatine was not served correctly.
Delay in Diagnostic Evaluation and Treatment After Resident Fall
Penalty
Summary
The deficiency involves the facility’s failure to provide timely care and services following a resident’s unwitnessed fall. The resident had been admitted with a nondisplaced intertrochanteric fracture of the right femur, muscle weakness, COPD, osteoporosis, and avascular necrosis, and had moderate cognitive impairment. On the date of the incident, staff heard the resident yelling and found her sitting on the floor, leaning on the wheel of an unlocked wheelchair beside the bed. She reported right elbow pain, and staff noted bruising, swelling, and normal range of motion. She was assisted back to bed. An Interact Change in Condition Evaluation later that evening documented marked localized bruising, swelling, or pain not only in the right elbow but also in the right trochanter and right thigh, and indicated the resident had pain. Following the fall, the resident complained of right hip and upper leg pain and requested that staff call her brother. The physician was notified and immediate X‑rays of the right elbow, right femur, and right hip were ordered. However, the X‑rays were not obtained that day because the contracted X‑ray company could not come to the facility due to inclement weather. The DON confirmed that, despite the inability of the X‑ray company to respond, the resident was not sent to the ER that day to obtain imaging as an emergency measure. The Medical Director acknowledged awareness that the X‑rays were delayed until the following day and attributed the delay to the X‑ray company’s availability. The X‑rays were finally completed the next morning and revealed an acute intertrochanteric fracture of the proximal right femur and an acute comminuted fracture of the olecranon process of the proximal ulna, with associated osteopenia, joint effusion, and soft tissue swelling. Subsequent hospital evaluation identified additional fractures involving the right superior and inferior pubic rami and redemonstration of an impacted proximal humeral fracture with evidence of healing. The resident’s brother confirmed that nearly 24 hours elapsed between the fall and the discovery of the fractures, and he expressed concern about the delay in treatment. The facility’s Managing Falls and Fall Risk policy stated that staff would try to minimize complications from falling, but in this case, the resident did not receive timely diagnostic evaluation and related care after the fall when the ordered X‑rays could not be obtained as planned.
Failure to Maintain Clean and Homelike Environment in Resident Rooms and Common Areas
Penalty
Summary
The facility failed to maintain a clean, sanitary, and homelike environment in multiple resident rooms and common areas, as identified during an initial building tour conducted between 9:45 A.M. and 11:00 A.M. on 01/12/26. In one room, surveyors observed stained tiles, a buildup of visible dirt and debris behind the entrance door, bathroom tiles coming up, visible dirt within the heating unit, and visible dirt and food on the floor beneath a locked closet; these findings were verified by a CNA. Another room had a buildup of visible dirt and debris behind the entrance door, stained floor tiles, chipped bathroom floor tile, a bathroom door with a hole, a broken toilet paper holder, and a bathroom sink with visible dirt and apparent beard shavings, also verified by the same CNA. Additional rooms were noted to have a buildup of visible dirt and debris behind entrance doors and damaged tile next to a resident bed, with these findings verified by the ADON. The common area was observed with a dirty floor, an unattended breakfast tray of food on an end table, and overflowing garbage, verified by the ADON. During a subsequent tour at 4:20 P.M. the same day with the Maintenance Director, multiple rooms on different units were again noted to have a buildup of visible dirt and debris behind entrance doors. One previously cited room still had a dirty bathroom sink with apparent beard shavings, a broken toilet paper holder, bathroom floor tiles coming up, and a bathroom door with a hole. The common room on the 400 unit continued to have a floor with visible dirt and a food tray remaining on the end table. Additional rooms were noted with dirt and debris behind entrance doors, and a mechanical lift on the 100 unit was observed with visible dirt on its base. All of these findings were verified by the Maintenance Director. Review of the facility’s "Homelike Environment" policy dated 02/2021 showed that the facility policy required a safe, clean, comfortable, and homelike environment, including a clean, sanitary, and orderly environment, which was not met in these observations.
Sanitation and Maintenance Deficiencies in Kitchen Operations
Penalty
Summary
The facility failed to ensure that food was stored, prepared, and served under sanitary conditions, which had the potential to affect all residents receiving meals from the kitchen. During an observation of the kitchen, several items in the walk-in cooler were found opened and resealed with plastic wrap without being labeled or dated, including shredded mozzarella cheese, waffles, and hardboiled eggs. Additionally, an unidentified product resembling brown sugar was found in an opened bag without a label or date. In the dry storage area, a half bag of dried penne pasta was left open to the air. The Assistant Dietary Director confirmed that all opened items should be resealed, labeled, and dated, as per the facility's undated food storage policy. The facility also failed to maintain the exhaust hood in the kitchen according to professional standards. The exhaust hood had not been cleaned professionally since January 2024, and there was a visible accumulation of dust and debris in the vents. The facility's policy required professional cleaning of the hood every six months, but the July cleaning was missed due to a lack of confirmation from the previous maintenance person, who no longer worked at the facility. The Administrator confirmed that the facility was supposed to be on a schedule for cleaning every January and July, but the commercial company did not receive confirmation for the July cleaning, resulting in non-compliance with the facility's policy.
Inadequate Emergency Food and Water Supply
Penalty
Summary
The facility administration failed to maintain an adequate supply of emergency food and water, potentially affecting all 92 residents. Observations and interviews revealed that the facility's emergency food supply was insufficient, with bare spots noted on storage shelves and a lack of necessary items to support the emergency menu. The Dietary Director confirmed the absence of the required emergency food supply. Additionally, the facility lacked an emergency water supply, as confirmed by the Maintenance Director, who expressed concern over the issue. The facility had previously disposed of its emergency water supply due to expired and leaking containers, and no replenishment had been made. Interviews with the Maintenance Directors and the Administrator highlighted a lack of action to address the deficiency. Maintenance Director #401 had raised concerns about the absence of emergency water, which had been ignored, leading to uncertainty about the facility's preparedness for a water-related disaster. Maintenance Director #402 also acknowledged the issue but assumed that the requirement for emergency water might have changed. The Administrator was aware of the problem but admitted that no steps had been taken to reorder the necessary supplies. The facility's policy required a minimum three to seven-day supply of emergency food and water, which was not met, resulting in noncompliance during the investigation of a complaint.
Failure to Follow Dietary Menu and Serve Required Items
Penalty
Summary
The facility failed to adhere to the posted menu and dietary requirements for two residents, which was observed during a facility tour. Resident #5, who was cognitively intact and had a diet order for a consistent carbohydrate/no added salt diet with mechanically altered chopped texture and thin liquids, was served a breakfast tray missing the fruit cup that was listed on the menu. Despite the resident's willingness to consume the fruit, it was not provided, and the dietary staff member stated she did not see it on the menu. This discrepancy was confirmed by an Occupational Therapy Assistant and highlighted as a concern by the Ombudsman. Similarly, Resident #89, who was moderately cognitively impaired and had a diet order for a regular diet with mechanically altered ground texture and thin liquids, was also not served the fruit cup as per the menu. The dietary staff member again stated she did not see the fruit on the menu, and this was confirmed by a State tested Nursing Assistant. The facility's policy on the accuracy of tray line service was not followed, as meals were not checked against the therapeutic diet spreadsheet to ensure compliance with the menu. This deficiency was part of a complaint investigation.
Deficiency in Palatable Food Service
Penalty
Summary
The facility failed to ensure that palatable food was served to all residents, affecting three residents directly and potentially impacting all residents receiving meals from the kitchen. During a lunch service, it was observed that the noodles served did not have the cream sauce as per the menu, and the dietary staff confirmed the absence of a recipe for the parmesan creamed noodles. The Dietary Director acknowledged that the recipe book was being updated and that the recipe for the noodles was not available until requested by the state surveyor. A test tray revealed that while some food items were at appropriate temperatures and tasted good, the noodles and green beans were bland and lacked flavor. Resident #39, who was on a CCHO/NAS diet with a mechanically altered chopped texture, reported that the food was often bland, specifically mentioning the noodles served during lunch. Resident #45, on a similar diet, also expressed that the facility did not use seasoning, resulting in bland food. Resident #36, with a CCHO/NAS diet, described the food as terrible and bland. These residents were cognitively intact and independent in eating, indicating that their feedback was reliable and reflective of their dining experience. The Ombudsman also noted dietary concerns, particularly meals not matching the posted menu. This deficiency was investigated under a specific complaint number, highlighting the facility's non-compliance with dietary standards. The lack of adherence to recipes and the absence of proper seasoning contributed to the deficiency, affecting the quality of meals provided to the residents.
Failure to Maintain a Clean and Homelike Environment in Memory Care Unit
Penalty
Summary
The facility did not ensure the memory care unit environment was maintained in a clean, comfortable, and homelike manner. Upon observation, a strong, pervasive odor of foul-smelling urine was detected throughout the entire memory care unit. This issue was confirmed by an LPN who stated that housekeeping did clean the unit but did not spend much time there and failed to remove the foul-smelling urine odor. Further observation revealed that the housekeeper was only spraying air freshener, which did not eliminate the odor. The facility's policy titled 'Homelike Environment,' last revised in February 2021, mandates that the facility staff and management maximize characteristics that reflect a personalized, homelike setting, including maintaining a clean, sanitary, and orderly environment with pleasant, neutral scents. The policy also requires minimizing characteristics that reflect a depersonalized, institutional setting, including institutional odors. The deficiency was identified during the investigation of Master Complaint Number OH00153659 and Complaint Numbers OH00153284 and OH00153155.
Sanitary Deficiencies in Kitchen Environment
Penalty
Summary
The facility failed to maintain a sanitary kitchen environment, which could potentially affect all residents receiving nothing by mouth. During a tour of the kitchen, it was observed that the puree prep station had a buildup of grease and dirt on the bottom shelf and dirt on the top shelf. The white tiles around the kitchen walls had a buildup of black dirt, and the microwave contained dried food splatter. Additionally, the three-sink sanitation station had expired Hydrion test strips, which were being used to test sanitization levels. These findings were verified by the Dietary Manager, who confirmed that food preparation stations were supposed to be cleaned after each use and acknowledged the use of expired test strips.
Facility Failed to Maintain Clean and Sanitary Environment
Penalty
Summary
The facility failed to provide a clean and sanitary environment, which had the potential to affect all 92 residents. During a tour of the facility, several areas were found to be in poor condition. The shower room on the 300-hall had broken tiles around the shower drain, a visibly dirty handwashing sink, and a supply cart with visible dirt. The paper towel dispenser, baseboard heating unit, and tub also had visible dirt and buildup. Additionally, the toilet was full of a bowel movement, and there were broken tiles at the bottom of the doorway. The activity lounge on the 400-hall had visible dirt on the walls, chair rail, baseboard heating unit, and windowsill. These observations were verified by Concierge #808 during the tour. Further observations revealed that room [ROOM NUMBER] had a broken screen in the window, a buildup of dirt on the baseboard heating units, and various debris inside the heating unit. The windowsill, blinds, paper towel holder, and overbed light fixture also had visible dirt and dust buildup. An interview with the Environmental Safety and Services Director (ESSD) #759 confirmed that resident rooms were supposed to be cleaned daily and terminally cleaned upon discharge. The facility's policy on cleaning and disinfection, dated August 2020, stated that environmental surfaces should be disinfected or cleaned regularly and when visibly soiled. These findings were verified by ESSD #759 and represent non-compliance investigated under Master Complaint Number OH00152468.
Facility Failed to Provide Palatable Food
Penalty
Summary
The facility failed to provide palatable food when gelatine was served in a liquid form, which had the potential to affect all residents receiving food from the kitchen. During an interview, a resident revealed that no menus were provided and the food quality was poor. An observation of the tray line in the kitchen showed a meal that included gelatine with diced pears, which was served in a liquid form. A test tray confirmed this issue, and the Dietary Manager verified that the gelatine was not served as it should have been. Another resident also reported that the food was terrible. This deficiency was investigated under Master Complaint Number OH00152468.
Latest citations in Ohio
A resident with intact cognition receiving Medicare Part A skilled services for metabolic encephalopathy had services discontinued while benefit days remained, but the facility did not issue the required Skilled Nursing Facility Advance Beneficiary Notice (SNF ABN). The Social Services Director later confirmed that no SNF ABN was provided and reported she believed only a Notice of Medicare Non-Coverage (NOMNC) was needed when all skilled services were stopped. This practice conflicted with the facility’s written policy, which required SNF ABNs to be issued when extended care items or services were initiated, reduced, or terminated due to expected non-coverage by Medicare.
Surveyors identified that the facility exceeded the acceptable medication error rate when two residents with type 2 DM received insulin doses that were not administered according to orders or manufacturer instructions. In two separate observations, an LPN administered Novolog and another LPN administered insulin glargine and insulin lispro without priming the insulin pens, and the insulin lispro and Novolog were given after the residents had already consumed a significant portion of their breakfast meals, despite orders for administration before meals. Manufacturer information for both insulin products required priming before each injection to ensure accurate dosing, and facility policy required medications, including insulin, to be administered safely, timely, and in accordance with prescriber orders and specified time frames.
Surveyors found that the facility failed to document tray line food temperatures for multiple meals served from two dining room kitchenettes, despite having a “Trayline Taste & Temperature Log” and a policy requiring food to be stored, prepared, distributed, and served according to professional food safety standards. Review of logs showed repeated missing entries for breakfast, lunch, and dinner services in both the Harrison and McClellan dining areas, and the Senior Director of Culinary Services confirmed that temperatures had not been recorded for those meals, potentially affecting all residents receiving meals from those kitchenettes.
The facility failed to conduct and document required periodic care conferences for two residents, despite multiple comprehensive, quarterly, and significant change MDS assessments and a policy requiring periodic care conferences with resident and/or family participation. One resident with Parkinson’s disease, post-stroke hemiplegia, TIA, DMII, and depression had only two documented care conferences over a year, while another resident with aphasia, cerebrovascular disease, DMII, gait difficulty, coagulation defect, depression, and muscle weakness had no documented care conferences in the past year, aside from a declined invitation to the representative. The UCC confirmed that care conferences were expected to occur quarterly and that no additional documentation existed for either resident.
A resident with Alzheimer's disease and type II DM, who required extensive assistance with ADLs and was receiving scheduled Lantus and sliding-scale Humalog, experienced a severely elevated blood glucose level. The on-call provider was notified and ordered an additional dose of lispro insulin with a directive to recheck the blood glucose after administration. Nursing staff administered the extra insulin but did not document any follow-up blood glucose check, and the DON confirmed that this reevaluation was required by the facility's abnormal blood glucose policy and was not completed or documented.
A resident with Parkinson’s disease, dementia, and hypothyroidism was prescribed levothyroxine once daily along with other medications. A consultant pharmacist’s monthly drug regimen review recommended that levothyroxine be given in the morning on an empty stomach, 30–60 minutes before food, per manufacturer instructions. The medical record contained no documented physician response to this recommendation, and the MAR showed the drug scheduled for morning administration while the resident was observed eating breakfast and receiving the medication at the same time. An LPN confirmed administering levothyroxine during the meal, and the DON verified there was no documentation explaining whether or why the pharmacist’s recommendation was or was not followed, resulting in a failure to act on and document the identified irregularity.
A resident with severe cognitive impairment, multiple comorbidities, documented gait and balance abnormalities, and a high fall risk was care planned and assessed by therapy to require contact guard assistance and use of a gait belt for transfers and ambulation. While being assisted by a CNA from a recliner to the bathroom with a walker, the CNA did not apply a gait belt, even though the resident had a known tendency to lean backward when standing. As the CNA reached to open the bathroom door, the resident lost balance and fell backward, striking the back of the head, and was later found by an LPN without a gait belt in place, contrary to the facility’s gait belt policy and the resident’s assessed needs.
A resident with CKD stage five requiring peritoneal dialysis (PD) was admitted with pre-admission physician orders for three daily PD exchanges and monitoring for peritonitis (fever, abdominal pain, cloudy effluent), but these monitoring orders were not entered into the facility’s physician orders. The care plan referenced PD and general monitoring but did not specifically address peritonitis monitoring. Paper PD flowsheets showed incomplete and inconsistent documentation of exchanges and resident condition, including missing condition/comments for individual treatments and no record of one ordered PD exchange. The PD cycler flowsheet lacked effluent descriptions on multiple days. The PD nurse reported facility staff were expected to monitor effluent and symptoms, and the DON confirmed the absence of specific peritonitis monitoring orders, lack of an order for the PD cycler, and documentation gaps, despite a facility policy requiring ongoing assessment and monitoring for complications before, during, and after dialysis treatments.
A nurse was observed preparing multiple oral medications for a resident with depression, traumatic brain injury, anxiety, and impaired cognition by pushing tablets and capsules from unit-dose cards directly into her ungloved hand and then using her fingers to place them into a medication cup. In a follow-up interview, the RN confirmed this practice and acknowledged that the correct procedure is to dispense medications directly from the card into the cup, contrary to the facility’s medication administration policy requiring adherence to good nursing principles and practices.
A resident with Alzheimer’s disease, diabetes, anxiety, significant ADL dependence, and behavioral symptoms was observed seated in a chair positioned against the nursing station with a locked wheelchair placed directly in front, also against the nursing station, effectively restricting movement. An LPN confirmed both wheelchair wheels were locked and that it should not have been placed there, while a CNA stated she had positioned the wheelchair to prepare for lunch, was unable to complete the transfer, and left it in place, acknowledging this was wrong. This arrangement conflicted with the facility’s restraint policy, which prohibits physical restraints except when alternatives are ineffective for treating a medical symptom and defines restraints as devices adjacent to the body that cannot be easily removed and that restrict freedom of movement or access to the body.
Failure to Issue Required SNF ABN When Discontinuing Medicare Part A Services
Penalty
Summary
The deficiency involves the facility’s failure to issue a Skilled Nursing Facility Advance Beneficiary Notice (SNF ABN) when Medicare Part A services were discontinued for a resident who still had available benefit days. The resident was admitted with a diagnosis of metabolic encephalopathy and had intact cognition per the Minimum Data Set assessment. The facility’s own SNF Beneficiary Notification Review documented that Medicare Part A skilled services began on 02/11/26 and the last covered day was 03/11/26, and that the facility initiated discharge from Medicare Part A services before the resident’s benefit days were exhausted. Despite this, no SNF ABN was provided to the resident or the resident’s representative. During interviews, the Social Services Director stated that the SNF ABN was issued hours prior to the last covered day but, upon reviewing her files, confirmed that no SNF ABN had actually been issued for this resident. She further explained that she believed an SNF ABN was only required if one skilled service remained and that if all skilled services were being discontinued, only the Notice of Medicare Non-Coverage (NOMNC) needed to be issued. The Administrator, however, stated that a resident should always receive both a SNF ABN and a NOMNC when Medicare Part A services are discontinued and benefit days remain. Review of the facility’s written policy dated 03/28/23 showed that the facility was required to issue SNF ABNs for initiation, reduction, or termination of extended care items or services when Medicare payment was not expected, which did not occur in this case.
Plan Of Correction
This Plan of Correction is submitted as required under State and Federal law. This Plan of Correction does not constitute an admission on the part of the Facility that the findings cited are accurate, that the findings constitute a deficiency or that the scope and severity regarding the deficiency cited are correctly applied. Any changes to the Facility's policies and procedures should be inadmissible in any proceeding on that basis. Without admitting or denying the validity or the existence of the alleged noncompliance, the Facility submits this Plan of Correction with the intention that it be inadmissible by any third party in any civil or other action against the facility or any employee, agent, officer, director or shareholder of the Facility. The Facility is utilizing this Plan of Correction as its allegation of substantial compliance as of 05/29/2026 F-0582 Corrective action for resident/s: On 5/14/26 Resident #34 was informed of rights and responsibilities related to Advanced Beneficiary Notice and voiced understanding of information for future reference by administrator. Identification of other residents who may be affected: Any resident receiving skilled services from nursing or therapy services. The Administrator audited all residents who were discharged from skilled services in the past 30 days to ensure they were issued a Notice of Non-Coverage and Advanced Beneficiary Notice on 5/29/26. No non-compliance was noted. Measures for systemic change: On 5/14/2026 Business Office Manager, Director of Rehab, Minimum Data Set nurse, Director of Nursing and Social Services Director were educated on proper procedure of issuing of Notice Of Medicare Non Coverage and Advanced Beneficiary Notice by administrator. All upcoming discharges from skilled services will be reviewed weekly at Utilization Review meeting to ensure notices will be delivered timely. How Corrective Action will be monitored: Administrator or designee to complete audits of all residents being discharged from skilled services to ensure they were issued a Notice of Non-Coverage and Advanced Beneficiary. This audit will be completed weekly x 4 weeks, then monthly x 2 months. Corrective action will be initiated for any noted non-compliance. Audit findings will be reviewed as part of the monthly quality assurance process to determine the need for further monitoring. Date of Compliance 5/29/26
Insulin Administration Errors and Failure to Prime Insulin Pens
Penalty
Summary
The deficiency involves the facility’s failure to maintain a medication error rate below 5%, with surveyors identifying 3 errors out of 28 medication administration opportunities, resulting in a 10.71% error rate. For one resident with type 2 diabetes mellitus and moderate cognitive impairment, the physician’s order directed Novolog insulin 10 units via subcutaneous pen-injector to be given before meals. During an observed medication pass, the LPN administered 10 units of Novolog insulin without priming the pen and did so after the resident had already consumed approximately 50% of the breakfast meal. The LPN later confirmed she did not prime the pen and acknowledged that the insulin was ordered to be administered prior to meals. Manufacturer instructions for the Novolog FlexPen specified that an air shot (priming) must be performed before each injection to ensure proper dosing. Another resident, also diagnosed with type 2 diabetes mellitus and with intact cognition, had orders for insulin glargine 35 units subcutaneously twice daily and insulin lispro 20 units subcutaneously before meals, plus 12 units subcutaneously if blood glucose was between 251 mg/dL and 300 mg/dL. During an observed medication administration, an LPN administered 35 units of insulin glargine and 32 units of insulin lispro without priming the insulin pens and after the resident had consumed approximately 90% of the breakfast meal, despite orders for insulin lispro to be given before meals. The LPN later stated she could not remember if she had primed the pen and acknowledged that the insulin was ordered to be administered prior to meals. Manufacturer information for insulin lispro stated that the pen must be primed before each injection to confirm insulin delivery and remove air, and that failure to prime could result in too much or too little insulin. The DON confirmed the expectation that insulin be administered as ordered, including priming each pen with two units before dialing the prescribed dose, and facility policy required medications, including insulin, to be administered safely, timely, and in accordance with prescriber orders and required time frames.
Plan Of Correction
This Plan of Correction is submitted as required under State and Federal law. This Plan of Correction does not constitute an admission on the part of the Facility that the findings cited are accurate, that the findings constitute a deficiency or that the scope and severity regarding the deficiency cited are correctly applied. Any changes to the Facility's policies and procedures should be inadmissible in any proceeding on that basis. Without admitting or denying the validity or the existence of the alleged noncompliance, the Facility submits this Plan of Correction with the intention that it be inadmissible by any third party in any civil or other action against the facility or any employee, agent, officer, director or shareholder of the Facility. The Facility is utilizing this Plan of Correction as an allegation of substantial compliance as of 5/29/2026. F-0759 Corrective action for resident/s: Residents #21 and #22 were assessed and evaluated by nurse and Director of Nursing 5/14/26. Resident #21 and #22 both denied any adverse effects and none were noted upon assessment by the Director of Nursing on 5/14/2026. Notification made to physician on 5/14/2026. LPN # 2 competency Eval on insulin administration with the Director of Nursing completed 5/14/2026. Identification of other residents who may be affected: Diabetic residents on assignment of LPN #2/station 2 have the potential to be affected and were assessed by the DON/Designee on 5/14/26 and found to be within normal limits. Measures for systemic change: All Nurses were educated by the Director of Nursing on the steps for Insulin administration per competency, diabetes clinical protocol policy, Medication and treatment orders policy, administering medications policy, and Obtaining fingerstick Glucose Level policy On 5/14/2026. How Corrective Action will be monitored: Director of Nursing and Assistant Director of Nursing will complete insulin administration audits on 5 nurses. This audit will be completed weekly x 4 weeks, then monthly x 2 months. Corrective action will be initiated for any noted non-compliance. Audit findings will be reviewed as part of the monthly quality assurance process to determine the need for further monitoring. Date of Compliance: 5/29/2026
Failure to Document Tray Line Food Temperatures in Dining Room Kitchenettes
Penalty
Summary
The deficiency involves the facility’s failure to document tray line food temperatures for meals served from the Harrison and McClellan Dining Room kitchenettes, as required by professional standards for food service safety and the facility’s own policy. Review of the “Trayline Taste & Temperature Log” (revised September 2018) showed missing temperature documentation for multiple meals from the Harrison Dining Room kitchenette, including dinner on 03/30/26 and 03/31/26, lunch and dinner on 04/01/26 and 04/02/26, dinner on 04/07/26, and lunch and dinner on 04/08/26 and 04/10/26. The Senior Director of Culinary Services confirmed during interview that tray line food temperatures were not documented on the log for these meals. Similarly, review of the same log for the McClellan Dining Room kitchenette revealed that tray line food temperatures were not documented for dinner on 04/01/26, breakfast and lunch on 04/02/26, and lunch and dinner on 04/07/26. The Senior Director of Culinary Services also verified these omissions during interview. The facility census at the time was 27 residents, and the governing “Food and Nutrition” policy, approved on 09/07/21, stated that the facility must store, prepare, distribute, and serve food in accordance with professional standards for food service safety.
Plan Of Correction
F812 The facility will continue to ensure food temperatures are completed before meals are served for all residents. To ensure compliance with this standard the following measures have been taken: 1. Immediately 4/15/26 culinary supervisor #224 was re-educated by Dietary Manager to this standard and policy "Food and Nutrition" which includes documentation of food temperatures. 2. All dietary staff have been re-educated to the standard and policy "Food and Nutrition" during the month of April 2026. 3. Audits of food temperature documentation to be completed by Dietary Manager 4 x per week for 4 weeks then weekly for 4 weeks. 4. Administrator to validate audits/compliance and provide additional training as needed. Administrator will present to QAPI committee for ongoing monitoring and further direction.
Failure to Conduct and Document Required Care Conferences
Penalty
Summary
The deficiency involves the facility’s failure to complete and document comprehensive care conferences at required intervals in accordance with care plan regulations and facility policy. For one resident with Parkinson’s disease with dyskinesia, cognitive communication deficit, hemiplegia and hemiparesis following cerebral infarction, transient cerebral ischemic attack, type II diabetes mellitus, and major depressive disorder, the record showed multiple MDS assessments over a one-year period, including annual, quarterly, and significant change assessments. However, only two care conferences were documented during the last 12 months, despite the expectation that care conferences be conducted quarterly with the resident and family when possible. The Unit Care Coordinator confirmed that no additional care conference documentation existed for this resident beyond the notes dated 04/21/25 and 01/02/26. A second resident, with diagnoses including aphasia following cerebrovascular disease, cerebral infarction, type II diabetes mellitus, unsteadiness on feet, difficulty in walking, coagulation defect, depression, and muscle weakness, also had multiple MDS assessments completed over the review period, including quarterly and annual assessments. The record contained a note that a care conference was offered to the resident’s representative, who declined to attend, but there was no documentation of any care conferences for the most recent 12 months. The Unit Care Coordinator confirmed that no other care conference documentation was available for this resident. Facility policy stated that periodic care conferences involving the resident, family, and the interdisciplinary team are part of the care planning process, but the required periodic care conferences and corresponding documentation were not completed for these two residents.
Plan Of Correction
THIS PLAN OF CORRECTION SERVES AS BERKELEY SQUARE'S CREDIBLE ALLEGATION OF SUBSTANTIAL COMPLIANCE AS OF June 1, 2026. Without admitting or denying the validity or existence of the alleged deficiencies, Berkeley Square provides the following Plan of Correction: F657 The facility will continue to document completion of care conferences at the required intervals for all residents, including residents #04 & #15. To ensure compliance with this standard the following measures have be taken: 1. The social service designee and the inter- disciplinary team were re-educated by the administrator to the facility policy "Care Conference" on 4/29/26 and verbalized understanding. 2. Care conferences for resident #04 and resident #15 were conducted on or before 4/29/2026 by the interdisciplinary team. 3. Review of all other residents was conducted by the social service designee to validate and ensure that care conference schedule is up to date with timely care conferences scheduled for them on 4/15/2026. Audits of care conferences to be completed weekly for four weeks and then monthly after that by the social service designee. Documentation of the care conference including any identified concerns in the medical record. Administrator to validate audits/compliance and provide additional training as needed. Administrator will present results of these audits to QAPI committee for ongoing monitoring and further direction.
Failure to Reevaluate Blood Glucose After Treatment for Hyperglycemia
Penalty
Summary
The facility failed to ensure that a resident with diabetes received treatment in accordance with professional standards of practice when nursing staff did not reevaluate the resident's blood glucose after treatment for severe hyperglycemia. The resident, admitted with diagnoses including Alzheimer's disease, type II diabetes mellitus, and depression, had physician orders for Humalog insulin on a sliding scale before meals, Lantus insulin 25 units daily, and lisinopril 5 mg daily. The resident required extensive assistance with activities of daily living, including transfers, toileting hygiene, eating, and bathing. On the evening in question, the resident's blood glucose was documented as 532 mg/dL, and the on-call provider was notified. The provider gave a new order to administer an additional 8 units of lispro (Humalog) and to recheck the blood glucose in 30 minutes. The electronic medication administration record showed that the blood glucose of 532 mg/dL was obtained at 9:00 p.m. and that the additional 8 units of lispro were administered at 9:21 p.m. However, there was no documentation in the resident's chart that the blood glucose was rechecked after the additional insulin was given. In an interview, the DON confirmed there was no evidence of reevaluation and verified that, according to the facility's "Abnormal Blood Glucose Procedure" policy, the resident should have been reevaluated and that the evaluation step should have been included in the progress note documentation.
Plan Of Correction
F684 The facility will continue to ensure all residents, including #03, receive treatment in accordance with professional standards of practice and reevaluated for hyperglycemia. To ensure compliance with this standard the following measures have been taken: 1. The director of nursing assessed resident #03, reviewed documentation and orders and found no ill effects immediately 4/16/26. 2. All licensed nurses were re-educated to facility policy "Blood Glucose Monitoring" by the Director of Nursing/designee in April 2026. 3. Audits of like-residents that require blood sugar checks to be completed by the director of nursing/designee two times a week for 4 weeks and then monthly after that to validate correct follow through when there is abnormally high blood glucose result. The Administrator will bring results of these audits to the QAPI committee for ongoing monitoring and further direction.
Failure to Act on Pharmacist Drug Regimen Recommendation for Thyroid Medication
Penalty
Summary
The deficiency involves the facility’s failure to ensure that pharmacy recommendations from the monthly drug regimen review were acted upon and documented for a resident. The resident was admitted with diagnoses including Parkinson’s disease, dementia, and hypothyroidism, and had current physician orders for levothyroxine 150 mcg once daily, buspirone 50 mg twice daily, and losartan 100 mg once daily. A medication regimen review dated 11/25/2025 included a consultant pharmacist recommendation that levothyroxine be administered consistently in the morning on an empty stomach, at least 30–60 minutes before food, per manufacturer instructions. There was no specific physician response in the medical record to this recommendation, and the facility’s policy stated that consulting pharmacist reviews are sent to nursing and addressed with the primary care provider or consulting specialist for review and follow-up. Review of the resident’s medication administration record for April 2026 showed levothyroxine scheduled for 9:00 a.m. On observation, the resident was seen eating breakfast in the dining area at 8:03 a.m., and an LPN reported administering the levothyroxine 150 mcg to the resident while the resident was in the dining area eating breakfast. The DON confirmed there was no evidence in the resident’s medical record explaining why the consultant pharmacist’s recommendation from 11/25/2025 was or was not acted upon. This lack of documented physician review and action on the pharmacist’s identified irregularity constituted noncompliance with the drug regimen review requirements.
Plan Of Correction
F756 The facility will continue to ensure the pharmacy recommendations from the monthly drug regimen review by a licensed pharmacist are acted upon for all residents, including #08. To ensure compliance with this standard the following measures have been taken: 1. Resident #08 was assessed by the registered nurse and med review completed by 4/28/26. After review of resident's drug regime's, it was discovered that resident #8 had 2 separate medication recommendations on the same form, to be reviewed by two separate practitioners, pharmacy has been instructed and agreed to separate meds on individual forms. 2. Licensed nurses re-educated to facility policy "Drug Regimen Review" by Director of nursing/designee in April 2026 and no later than 5/8/26. Licensed nurses are responsible for ensuring the reviews and recommendations are given to the physician for timely review. 3. Review of all other current residents Drug Regimen orders completed by Director of nursing/designee on 4/16/26 to ensure recommendations were followed up on/reviewed by the physician and address concerns if needed. 4. Audit of drug regime recommendations, pharmacy recommendations, and physician follow up to be completed weekly for four weeks by the Director of nursing/designee. Administrator will present results of these audits to the QAPI committee for ongoing monitoring and further direction.
Failure to Use Required Gait Belt During Ambulation Resulting in Resident Fall
Penalty
Summary
The deficiency involves the facility’s failure to ensure that a required gait belt was used while assisting a high fall‑risk resident with ambulation, resulting in a fall with head injury. The resident had multiple diagnoses including metabolic encephalopathy, hypertension, osteoarthritis, muscle weakness, gait and mobility abnormalities, major depressive disorder, anxiety, and visual hallucinations. Admission and subsequent MDS and fall risk assessments documented that the resident was severely cognitively impaired, required moderate to maximal assistance with transfers and ambulation, could not independently come to a standing position, exhibited loss of balance while standing, used an assistive device, and had decreased muscle coordination. The resident had a history of falls prior to admission and was assessed as being at high, later moderate, risk for falls. The resident’s fall care plan identified her as at risk for falls and included interventions such as providing maximum to moderate assistance with transfers and walking short distances, use of a walker and wheelchair, and following the facility’s fall protocol. Therapy notes and care conference documentation indicated that the resident leaned backwards when standing, required contact guard to minimal assistance for bed mobility and transfers, and needed constant verbal cueing for safe sequencing during toilet transfers. The physical therapist confirmed that the resident was to use a gait belt with staff when ambulating, and the DON verified that therapy had assessed the resident as requiring contact guard assistance and a gait belt for ambulation and transfers. On the day of the incident, a CNA was assisting the resident from her recliner to the bathroom using a walker. The CNA walked beside the resident, providing guidance and support, and reported having a hand on the resident while assisting her. As they approached the bathroom door, the CNA reached for the doorknob to open it, and at that moment the resident began to lose her balance and fell backwards to the floor, striking the back of her head. The nurse who responded found the resident on her back at the foot of the bed with her feet near the bathroom, noted a red raised area on the back of the head, and documented that the resident was not wearing a gait belt and that the gait belt was on the dresser. In the facility’s investigative summary and in interviews, the CNA acknowledged that she did not have a gait belt on the resident while ambulating her, despite the resident’s assessed need for hands‑on assistance and gait belt use per facility policy and the resident’s care and therapy plans.
Failure to Implement PD Orders and Monitor Resident Receiving Peritoneal Dialysis
Penalty
Summary
The deficiency involves the facility’s failure to implement pre-admission physician orders for peritoneal dialysis (PD) and to provide ongoing monitoring for a resident with chronic kidney disease (CKD) stage five who required PD. Pre-admission orders dated 11/14/25 specified three daily PD exchanges at 6:00 A.M., 2:00 P.M., and 10:00 P.M., and directed staff to monitor for signs and symptoms of peritonitis, including fever, abdominal pain, and cloudy effluent. These monitoring orders were not entered into the facility’s physician orders. The resident’s care plan noted the need for PD and included general monitoring interventions (labs, signs of bleeding, bacteremia, septic shock, and significant vital sign changes), but did not specifically address the ordered monitoring for peritonitis. Review of PD documentation showed incomplete and inconsistent charting of treatments and resident condition. The paper peritoneal flowsheet had columns for time of PD and condition/comments, including instructions to call the nurse immediately for cloudy fluid, abdominal pain, or fever. However, the first entry on 11/15/26 at 2:00 P.M. only noted that the PD nurse completed the exchange, and the 10:00 P.M. entry that day had no condition/comment documentation. Subsequent days (11/16/25, 11/17/25, and 11/18/25) contained only one condition/comment entry per day rather than for each exchange, and there was no documentation that the 6:00 A.M. PD on 11/18/25 was completed. The PD cycler flowsheet starting 11/19/25 lacked any description of the effluent on multiple days. The PD nurse from the dialysis company stated facility staff were expected to monitor effluent for cloudiness and assess for abdominal pain and fever, and the DON confirmed there was no electronic physician order for peritonitis monitoring or for use of the PD cycler, that the paper charting did not allow for effluent description or symptom documentation for each treatment, and that PD was not documented at one ordered time. The facility’s dialysis policy required ongoing assessment and monitoring for complications before, during, and after treatments, which was not reflected in the documentation for this resident.
Improper Infection Control During Medication Administration
Penalty
Summary
Surveyors identified a deficiency in infection prevention and control related to medication administration for Resident #29. The resident was admitted on 02/28/14 with diagnoses including depression, traumatic brain injury, and anxiety, and had impaired cognition per a quarterly MDS assessment. During an observation on 03/25/26 at 6:58 A.M., RN #281 prepared the resident’s medications by removing an Amoxicillin-Pot Clavulanate tablet from the medication card and pushing it directly into her ungloved hand, then using her fingers to place the pill into a medication cup. The same process was observed for multiple other medications, including Escitalopram Oxalate, Furosemide, Sennosides, Lyrica, and Vitamin D, each being pushed from the card into the RN’s ungloved hand and then transferred by her fingers into the medication cup before administration to Resident #29. In a subsequent interview at 7:27 A.M. the same day, RN #281 confirmed she had placed each medication into her ungloved hands prior to administration and acknowledged that the proper procedure was to push the pills directly from the card into the medication cup. Review of the facility’s “Medication Administration – General guidelines” policy, revised 10/08/25, stated that medications are to be administered in accordance with good nursing principles and practices. This practice failure was cited as a deficiency under Complaint Number 2681777.
Improper Use of Wheelchair as a Physical Restraint
Penalty
Summary
Surveyors identified a deficiency related to the facility’s failure to ensure a resident was free from physical restraints. Resident #7, admitted with diagnoses including Alzheimer’s disease, diabetes mellitus, and anxiety disorder, was documented on a recent MDS as rarely understood and dependent for ADLs except eating. The resident ambulated independently on the unit without an assistive device and had documented verbal and other behaviors occurring one to three days during the look-back period. The care plan noted the resident had potential to be physically aggressive, chase staff, throw objects, and be combative with care, with interventions such as offering choices, administering medications as ordered, and intervening early when agitation occurred. During an observation and interview, Resident #7 was found sitting in a chair with the right arm of the chair positioned against the nursing station and a wheelchair placed directly in front of him. The left arm of the wheelchair was also against the nursing station, and both wheelchair wheels were locked, creating a barrier that appeared to restrain the resident, who was sleeping with his knees touching the locked wheelchair. An LPN confirmed both wheelchair wheels were locked and that the wheelchair should not have been placed in front of the resident. A CNA reported she had placed the wheelchair there in preparation to get the resident up for lunch, was unable to transfer him, and left the wheelchair in that position, acknowledging it was wrong to keep it there. The facility’s physical restraint policy stated that physical restraints are not used except when alternatives are not appropriate or effective for treating a medical symptom and defined physical restraints as any device attached or adjacent to the body that the individual cannot easily remove and that restricts freedom of movement or access to the body.
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