Arcadia Valley Skilled Nursing And Rehabilitation
Inspection history, citations, penalties and survey trends for this long-term care facility in Coolville, Ohio.
- Location
- 25675 East Main Street, Coolville, Ohio 45723
- CMS Provider Number
- 365588
- Inspections on file
- 27
- Latest survey
- September 18, 2024
- Citations (last 12 mo.)
- 0
Citation history
Health deficiencies cited at Arcadia Valley Skilled Nursing And Rehabilitation during CMS and state inspections, most recent first.
A resident was found unresponsive and without a pulse, but facility staff failed to initiate CPR due to an incorrect code status on an internal report sheet. The resident's medical record indicated she was a full code, but staff mistakenly identified her as DNRCC-A, delaying CPR and EMS notification by over an hour, resulting in the resident's death.
The facility failed to store and prepare food in a sanitary manner, with multiple hygiene violations observed among dietary staff and improper food storage practices, potentially affecting all 42 residents.
The facility failed to provide appropriate liability notices to two residents when they were cut from Medicare Part-A services despite having benefit days remaining. Miscommunication between the therapy department and the facility led to the residents not receiving the required Advance Beneficiary Notice (ABN) forms, leaving them uninformed about their potential financial liability for services not covered by Medicare.
The facility failed to ensure the privacy of a resident whose roommate repeatedly rummaged through her belongings, and also left the resident's medical scripts unsupervised and visible at the nurses' station. Despite being offered room changes, the resident declined, and no additional interventions were implemented to safeguard her privacy.
The facility failed to ensure residents were invited to participate in care planning upon admission and during quarterly reviews. This affected two residents, one of whom was not invited to her care conference despite being cognitively intact, and another who did not have a care plan meeting after a certain date due to a transition in the social services department.
The facility failed to assess and provide activities according to a resident's preferences, who had multiple diagnoses including visual impairment. The activity director was unqualified and did not complete necessary assessments or provide appropriate activities, leading to the resident spending most of her time in bed without access to large print materials.
The facility failed to ensure fall interventions were in place per the resident plan of care, affecting a resident with multiple falls. Observations revealed missing interventions such as bedside mats, bright-colored call light tags, and nonskid socks. The resident's room was also not close to the nurse's station as required.
The facility failed to ensure a resident with significant weight loss received prescribed nutritional interventions. Despite recommendations for super cereal and super mashed potatoes, the resident did not receive these items during observed meals, and the meal ticket did not reflect the prescribed diet. Interviews confirmed the resident had not been receiving the necessary nutrition interventions since they were recommended.
The facility failed to provide medically related social services to monitor behavioral health concerns for a resident with Alzheimer's, depression, and anxiety. Despite documented behaviors such as yelling and refusing care, no social services were provided since 10/07/22, and staff addressed behaviors with food, drink, or medication instead. The DON and Administrator confirmed the lack of consistent social services staffing and the absence of social services interventions in the behavior management plan.
The facility failed to ensure a resident's drug regimen was free from unnecessary drugs by not including parameters for administering Norco and Acetaminophen on an as-needed basis, and by administering Morphine Sulfate for pain instead of dyspnea. The resident, with multiple diagnoses including Parkinson's disease and dementia, received Norco for pain levels between 3 to 5 and Morphine Sulfate for pain despite it being ordered for shortness of breath. Interviews confirmed the inappropriate use of medications.
The facility failed to maintain a medication error rate below 5%, resulting in a rate of 7.69%. An LPN administered Synthroid outside the prescribed time and incorrectly applied Diclofenac gel to a resident, affecting their treatment.
A resident with type two diabetes did not receive their prescribed Humalog insulin due to improper storage and expiration. An LPN confirmed the insulin pen was past its 28-day expiration period, and 15 loose pills were found in the medication cart drawers, violating the facility's medication storage policy.
The facility failed to maintain proper infection control practices while administering eye drops to a resident with macular degeneration and dry eyes. An LPN did not perform hand hygiene after changing gloves or before exiting the resident's room, contrary to the facility's hand washing policy.
The facility failed to ensure that all staff were checked against the Nurse Aide Registry (NAR) for a history of abuse, as required by their policy. Personnel files for a Dietary Cook and an LPN revealed no evidence of these checks, which was confirmed by the Human Resources Manager. This deficiency had the potential to affect all 42 residents at the facility.
The facility failed to ensure the activities director was qualified, potentially affecting all 42 residents. The AD was hired as a Dietary Manager and later assigned as the AD without meeting the required qualifications. Despite informing the facility of her lack of qualifications, the necessary training was not provided until the day before the surveyor's interview. As of the interview date, the AD remained unqualified according to the job description and regulations.
Failure to Provide CPR Due to Incorrect Code Status
Penalty
Summary
The facility failed to provide basic life support, including CPR, to a resident as per the resident's advance directives. The resident was found unresponsive and without a pulse, but the facility staff inaccurately identified the resident's code status as Do Not Resuscitate Comfort Care Arrest (DNRCC-A) based on an internal report sheet. This error occurred despite the resident's medical record indicating she was a full code, as per her advance directives upon admission. Consequently, CPR was not initiated, and Emergency Medical Services (EMS) were not called until approximately an hour and fifteen minutes after the resident was found unresponsive. The resident, who had a history of sepsis, urinary tract infection, pressure ulcer, chronic obstructive pulmonary disease (COPD), acute congestive heart failure (CHF), diabetes, atrial fibrillation, hypertension, history of pulmonary embolism, and malignant neoplasm of the endometrium, was admitted to the facility with a full code status. On the night of the incident, the resident was found unresponsive in her bed by a State Tested Nursing Assistant (STNA), who then called for nursing assistance. Two nurses verified the absence of vital signs but relied on an incorrect report sheet that listed the resident as DNRCC-A, leading to a delay in initiating CPR. The error was discovered later when a Licensed Practical Nurse (LPN) reviewed the resident's electronic medical record for next of kin information and found the correct full code status. The Director of Nursing (DON) was notified, and CPR was initiated, but it was too late to prevent the resident's death. The facility's failure to verify the resident's code status in the electronic medical record and reliance on an inaccurate report sheet were critical factors that led to the deficiency.
Removal Plan
- Licensed Practical Nurse (LPN) #150 was reviewing Resident #44's electronic medical record to obtain next of kin information and funeral home preference when she discovered Resident #44's code status was a full code. The DON was notified, and a directive was given to initiate CPR and to call 911. CPR was initiated and EMS were called.
- Resident #44 was transported out of facility via EMS.
- One Registered Nurse (RN), two LPNs, two State tested Nursing Assistants (STNAs) on site were re-educated by the DON on timely delivery of services and care, change of condition, and notification, and where to find code status orders (in Point Click Care (PCC)). RN #100 (the staff member identified to be responsible for the error in not initiating CPR timely) was suspended pending investigation.
- All staff re-education was initiated related to change in condition, timely delivery of care and services, documentation, where to find code status orders (in PCC), and notification by the DON, ADON, and Regional Quality Assurance Registered Nurse via in person or telephone. Staff trained included five RNs, nine LPNs, 19 STNAs, three housekeeping staff, three dietary staff, and one activity personnel.
- The Social Service Designee attempted to contact Resident #44's family without success. A voicemail was left. The Social Services Designee and preceptor began an audit of all 43 resident's advance directives' orders and advance directives on file in chart. Each was verified and cross-referenced for accuracy. Any identified findings were corrected upon discovery.
- The Human Resource Director verified CPR certification of RN #100 and LPN #150 and began audits of all licensed nurses (five RNs and nine LPNs) CPR certifications. Any identified findings were addressed immediately.
- All current report sheets were removed from the facility and replaced with new report sheets that did not include the resident's code status by Regional Director of Quality Assurance RN.
- The facility Medical Director was notified by the DON of the incident involving Resident #44 and the delay in CPR initiation and current process of correction.
- All staff on shift interviews were completed with RN #100, LPN #150, STNA #175, and STNA #200, who were all of the staff on duty when Resident #44 was found unresponsive and without an obtainable pulse. Re-education was provided related to change in condition, timely delivery of care and services, documentation, where to find code status orders (in PCC), and notification by the Regional Director of Quality Assurance RN.
- All licensed nurses not CPR certified (two RNs and three LPNs) were removed from direct patient care by the Administrator and not utilized in the role as a licensed nurse until their CPR certification was current.
- All staff re-education (which included five RNs, nine LPNs, 19 STNAs, three housekeeping staff, three dietary staff, and one activity personnel) was completed by the DON, ADON, and Regional QA nurse related to change in condition, timely delivery of care and services, documentation, where to find code status orders (in PCC), and notification.
- The advance directives/code status for all 43 facility residents was verified and cross-referenced, orders in PCC verified, and audit completed by Social Services Designee.
- A crash cart (cart with emergency supplies/equipment) audit was completed by the DON to ensure all required supplies were present on the cart and the cart was replenished.
- All licensed nurses (five RNs and nine LPNs) CPR certifications were current and valid. An Ad hoc Quality Assurance (QA) meeting was held. The facility implemented a plan for all licensed nursing staff CPR certifications to be verified upon hire, annually, and evaluated during annual performance evaluations.
Sanitary Food Storage and Preparation Deficiency
Penalty
Summary
The facility failed to store and prepare food in a sanitary manner, potentially affecting all 42 residents. During an initial kitchen tour, two bags of salad with a best-by date of the previous day were found in the refrigerator. Continuous observations of the lunch tray line revealed multiple hygiene violations: a dietary aide rubbed her nose and forehead with her wrist without changing gloves or washing hands, and another aide wiped her hand on her pants before applying a new glove without hand hygiene. Additionally, a dietary cook licked her fingers to separate meal tickets, which were then placed on resident trays. Seven trays were sent out with bowls of grapes left open to air. The freezer temperature was also found to be at 14 degrees Fahrenheit, which was confirmed by the dietary cook. The facility's policies on hand hygiene and food storage were not followed, as confirmed by the dietary manager.
Failure to Provide Required Liability Notices
Penalty
Summary
The facility failed to provide appropriate liability notices to two residents when they were cut from Medicare Part-A services despite having benefit days remaining. Resident #40, admitted with diagnoses including acute bronchitis, muscle weakness, and altered mental status, was discharged from Medicare Part A on 02/18/24 without receiving an Advance Beneficiary Notice (ABN) form CMS-10055. Similarly, Resident #41, admitted with multiple sclerosis, cellulitis, and other conditions, was discharged from Medicare Part A on 04/20/24 without receiving the required ABN form. Both residents remained in the facility without being informed of their potential financial liability for services not covered by Medicare. The deficiency was attributed to a miscommunication between the therapy department and the facility regarding responsibility for completing the ABN forms. The Administrator, who was also the Business Office Manager, acknowledged the issue and indicated that a quality assurance/performance improvement (QAPI) plan was developed after the survey team entered the facility. However, the QAPI plan lacked comprehensive interventions, such as initial audits and staff education, to ensure compliance with the requirement to issue ABN forms. The facility's policy stated that the ABN should be provided two days prior to the termination of services, but this was not adhered to in the cases of Residents #40 and #41.
Failure to Ensure Resident Privacy and Confidentiality
Penalty
Summary
The facility failed to ensure the privacy of Resident #38, who was admitted with diagnoses including hyperkalemia, gastrointestinal hemorrhage, acute kidney failure, and type II diabetes. Despite having intact cognition and no behaviors, Resident #38 experienced repeated invasions of privacy by her roommate, who rummaged through her belongings and even attempted to touch her food. Staff interviews confirmed that the roommate's behavior was a known issue, and although Resident #38 was offered room changes multiple times, she declined. The Director of Nursing (DON) acknowledged that no additional interventions were implemented to safeguard Resident #38's privacy apart from offering room changes. Additionally, the facility failed to maintain the confidentiality of Resident #38's medical records. Observations revealed that scripts for controlled substances prescribed to Resident #38 were left unsupervised and face-up on the nurses' station, making her personal information visible. The Medication Aide confirmed that the scripts should not have been left out, and the DON stated that new scripts are usually placed face down on a clip until the pharmacy picks them up. The facility did not provide a policy related to privacy when requested.
Failure to Include Residents in Care Planning
Penalty
Summary
The facility failed to ensure residents were invited to participate in care planning upon admission and during quarterly reviews. This deficiency affected two residents, Resident #15 and Resident #22. Resident #22, who was admitted with diagnoses including metabolic encephalopathy, type II diabetes, and congestive heart failure, was not invited to participate in her care conference despite being cognitively intact and having no behaviors. Interviews with the resident and staff confirmed that Resident #22 was not aware of the care conference or the facility's social worker. The facility's policy stated that the interdisciplinary care team and the resident should meet and review the care plan upon admission, which was not followed in this case. Resident #15, admitted with multiple diagnoses including chronic obstructive pulmonary disease, cerebral infarction, and mild cognitive impairment, also experienced a lapse in care planning. The last documented care conference for Resident #15 was held with only the resident and an LPN present, and there was no evidence of a care plan meeting after that date. The Director of Nursing confirmed that a care plan meeting should have occurred in April 2024 but did not due to a transition period in the facility's social services department. The facility's policy required quarterly care plan meetings with the interdisciplinary team and the resident, which was not adhered to in this instance.
Failure to Provide Activities According to Resident Preferences
Penalty
Summary
The facility failed to ensure that Resident #247 was assessed and provided activities according to her preferences. Resident #247, who had multiple diagnoses including malignant neoplasm of bone, type two diabetes, diabetic retinopathy with macular edema, visual loss, anxiety, depression, spinal stenosis, arthritis, sleep disorder, and heart disease, was admitted and readmitted to the facility. The activity participation review for the resident was incomplete, and there was no evidence of a new assessment upon her readmission. The resident's activity participation was minimal, and her visual plan of care did not include provisions for large print materials, which she needed due to her vision impairment. Observations revealed that the resident spent most of her time in bed without access to large print reading materials, and interviews confirmed that the activity director was not qualified and had not completed the necessary assessments or provided appropriate activities for the resident's needs. The facility's policies required activity assessments to be completed on admission, readmission, and annually, with quarterly progress notes. However, these assessments were not properly conducted for Resident #247. The activity director admitted to not completing the resident's activity assessment and not documenting activity refusals. Additionally, the director of nursing confirmed that the resident's activity assessment was not comprehensive, and the activity plan of care was not individualized. The facility's failure to adhere to its policies and provide appropriate activities for Resident #247 led to the deficiency identified in the report.
Failure to Implement Fall Interventions
Penalty
Summary
The facility failed to ensure fall interventions were in place per the resident plan of care, affecting one resident. Resident #10, who was admitted with diagnoses including muscle weakness, dementia, macular degeneration, difficulty walking, lack of coordination, and a fracture of the right humerus, experienced multiple falls on 07/17/23, 09/01/23, 01/20/24, and 04/25/24. The falls on 07/17/23 and 09/01/23 were not captured in the Minimum Data Set (MDS) assessment dated 10/03/23. The resident's fall plan of care included interventions such as a low bed with a mat on the floor, placement in a room closer to the nurse's station, nonskid socks, and a bright-colored tape on the call light. However, these interventions were not consistently implemented or maintained as observed on multiple dates in May 2024. Observations revealed that Resident #10 did not have mats at the bedside, the call light did not have a bright-colored tag, the resident was not wearing nonskid socks, and the resident's room was not close to the nurse's station. Interviews with the State tested Nurse's Aide (STNA) and Licensed Practical Nurse (LPN) confirmed these observations and noted that the resident refused to wear nonskid socks. The Director of Nursing (DON) confirmed that the falls on 07/17/23 and 09/01/23 were not captured in the MDS assessment. The facility's policy on Fall Management stated that the care plan should be updated routinely and with significant changes in the resident's condition, which was not adhered to in this case.
Failure to Provide Prescribed Nutritional Interventions
Penalty
Summary
The facility failed to ensure a resident with a history of significant weight loss received the prescribed nutritional interventions. Resident #35, who had diagnoses including morbid obesity, moderate protein-calorie malnutrition, and dysphagia, was supposed to receive a consistent carbohydrate diet with super cereal and super mashed potatoes daily. However, observations during lunch and dinner on 05/15/24 revealed that the resident did not receive the super mashed potatoes as recommended by the dietitian. Additionally, the resident's meal ticket did not reflect the prescribed super cereal or super mashed potatoes, indicating a failure in communication and implementation of the dietary orders. Interviews with the Director of Nursing and the Dietary Manager confirmed that the resident had not been receiving the prescribed nutritional interventions since they were recommended on 04/10/24. The facility's policy on Immediate Temporary Interventions for Unintended Significant Weight Loss was not followed, as the resident did not receive the necessary nutrition interventions to prevent further weight loss. This deficiency was identified through record reviews, observations, and staff interviews, highlighting a lapse in ensuring the resident's nutritional needs were met as ordered by the dietitian.
Failure to Provide Medically Related Social Services for Behavioral Health Concerns
Penalty
Summary
The facility failed to provide medically related social services to monitor behavioral health concerns for Resident #10, who was admitted with diagnoses including Alzheimer's disease, major depressive disorder, and anxiety disorder. The resident exhibited behaviors such as yelling out, crying, and refusing care, which were documented in the care plan. However, the last Social Service History assessment was completed on 09/27/23, and there was no evidence of medically related social services being provided since 10/07/22. Observations on multiple dates revealed the resident frequently yelling for help, with staff either not acknowledging the calls or addressing the behaviors with food, drink, or medication rather than social services interventions. Interviews with staff confirmed the lack of consistent social services staffing and the absence of social services interventions in the behavior management plan for the resident. The Director of Nursing (DON) and the Administrator acknowledged the deficiency, noting that social service assessments should be completed quarterly and that a social worker would be integral to behavior management. The facility's policy on Behavior and Psychoactive Management Program indicated that social service support should be provided as needed, with a social service representative evaluating and documenting changes in behaviors and communicating with the Behavior Committee. However, this protocol was not followed, leading to the deficiency in providing necessary social services to Resident #10.
Failure to Ensure Proper Medication Administration
Penalty
Summary
The facility failed to ensure that a resident's drug regimen was free from unnecessary drugs. Specifically, the facility did not include parameters for administering narcotic pain medication (Norco) and Acetaminophen on an as-needed (prn) basis, and administered Morphine Sulfate for pain instead of its intended use for dyspnea. This affected a resident with multiple diagnoses, including Parkinson's disease, congestive heart failure, dementia, emphysema, anxiety disorder, schizophrenia, and psychotic disorder with delusions. The resident's medical record showed that Norco was administered for pain levels between 3 to 5 on a 1-10 scale, and Morphine Sulfate was frequently given for pain despite being ordered for shortness of breath, with no documented complaints of dyspnea. Interviews with the resident's Power of Attorney and the Regional Quality Assurance Nurse confirmed the inappropriate use of medications. The Power of Attorney noted that the resident experienced chronic pain due to arthritic pain and compression fractures but did not regularly suffer from shortness of breath. The Regional Quality Assurance Nurse acknowledged the lack of parameters for the Norco order and confirmed that Morphine Sulfate was administered for pain instead of dyspnea, as ordered. The findings indicate a failure to adhere to proper medication administration protocols, leading to the inappropriate use of controlled narcotic medications.
Medication Error Rate Exceeds Acceptable Threshold
Penalty
Summary
The facility failed to ensure the medication error rate was less than 5%, resulting in a medication error rate of 7.69%. This deficiency was identified through record review, observation, interview, and policy review. Specifically, Resident #33, who was admitted with diagnoses including hypothyroidism, low back pain, chronic pain, and fractures, was affected. The resident had orders for Synthroid to be administered early in the morning and Diclofenac Sodium gel to be applied to specific areas for pain relief. However, the Licensed Practical Nurse (LPN) administered Synthroid at 8:11 A.M. instead of the prescribed early morning time and applied the Diclofenac gel incorrectly, both in terms of location and omission of certain areas. During the observation, the LPN confirmed the errors, acknowledging that Synthroid was administered outside the prescribed time window and that the Diclofenac gel was not applied to the ankles and feet as ordered. Additionally, the LPN applied the gel to the upper back, which was not included in the physician's order. The facility's policies on medication administration were reviewed, revealing that the physician's specific orders should supersede any routine schedule, and medications should be administered in an organized and safe manner. The failure to adhere to these policies contributed to the observed medication errors.
Improper Medication Storage and Expired Insulin Administration
Penalty
Summary
The facility failed to ensure medications were stored properly and that expired medications were not administered. Specifically, a resident with type two diabetes did not receive their prescribed Humalog insulin from the specified dates. Upon inspection, it was found that the Humalog pen had been opened and was past its 28-day expiration period. Additionally, there were 15 loose pills found in the medication cart drawers, which were not properly stored or identified. An LPN confirmed the Humalog pen should have been discarded two days prior to the survey. The facility's medication storage policy mandates that insulin products should be stored in the refrigerator until opened and that the date of opening should be noted on the label. The policy also requires that medication storage areas be kept clean, well-lit, organized, and free of clutter. These guidelines were not followed, leading to the deficiency.
Infection Control Lapse During Eye Drop Administration
Penalty
Summary
The facility failed to maintain proper infection control practices while administering eye drops to a resident. The resident, who was admitted with diagnoses including macular degeneration and dry eyes, had orders for artificial tear solution to be administered twice daily. During an observation, an LPN administered the eye drops to the resident's left eye, removed her gloves, and applied a new pair of gloves without performing hand hygiene. She then administered the drops to the right eye and left the room without performing hand hygiene after removing the gloves or before exiting the room. The LPN confirmed in an interview that she did not perform hand hygiene as required. The facility's hand washing policy required the use of alcohol hand sanitizer before exiting a resident's room, and the medication administration policy did not specify when to apply or remove gloves or when to perform hand hygiene during the process.
Failure to Check Staff Against Nurse Aide Registry
Penalty
Summary
The facility failed to ensure that all staff were checked against the Nurse Aide Registry (NAR) for a history of abuse, as required by their policy. Specifically, the personnel files for a Dietary Cook and an LPN revealed no evidence that they were checked against the NAR. This deficiency was confirmed by the Human Resources Manager during an interview. The lack of these checks had the potential to affect all 42 residents at the facility. The facility's undated policy titled 'Licensing Requirements' mandates that all required checks, including the Ohio Nurse Aide Registry and Office for Inspector General, be completed on anyone the facility is considering hiring.
Unqualified Activities Director
Penalty
Summary
The facility failed to ensure the activities director was qualified, potentially affecting all 42 residents. The personnel file review revealed that the Activity Director (AD) was hired as a Dietary Manager and later assigned as the AD without meeting the required qualifications. The job description required the AD to be a qualified therapeutic recreation specialist, licensed activities professional, or have relevant experience or training. However, there was no evidence that the AD met these qualifications. Interviews confirmed that the AD was aware of her lack of qualifications and had informed the facility, which promised but failed to provide the necessary training until the day before the surveyor's interview. As of the interview date, the AD remained unqualified according to the job description and regulations.
Latest citations in Ohio
A resident with intact cognition receiving Medicare Part A skilled services for metabolic encephalopathy had services discontinued while benefit days remained, but the facility did not issue the required Skilled Nursing Facility Advance Beneficiary Notice (SNF ABN). The Social Services Director later confirmed that no SNF ABN was provided and reported she believed only a Notice of Medicare Non-Coverage (NOMNC) was needed when all skilled services were stopped. This practice conflicted with the facility’s written policy, which required SNF ABNs to be issued when extended care items or services were initiated, reduced, or terminated due to expected non-coverage by Medicare.
Surveyors identified that the facility exceeded the acceptable medication error rate when two residents with type 2 DM received insulin doses that were not administered according to orders or manufacturer instructions. In two separate observations, an LPN administered Novolog and another LPN administered insulin glargine and insulin lispro without priming the insulin pens, and the insulin lispro and Novolog were given after the residents had already consumed a significant portion of their breakfast meals, despite orders for administration before meals. Manufacturer information for both insulin products required priming before each injection to ensure accurate dosing, and facility policy required medications, including insulin, to be administered safely, timely, and in accordance with prescriber orders and specified time frames.
Surveyors found that the facility failed to document tray line food temperatures for multiple meals served from two dining room kitchenettes, despite having a “Trayline Taste & Temperature Log” and a policy requiring food to be stored, prepared, distributed, and served according to professional food safety standards. Review of logs showed repeated missing entries for breakfast, lunch, and dinner services in both the Harrison and McClellan dining areas, and the Senior Director of Culinary Services confirmed that temperatures had not been recorded for those meals, potentially affecting all residents receiving meals from those kitchenettes.
The facility failed to conduct and document required periodic care conferences for two residents, despite multiple comprehensive, quarterly, and significant change MDS assessments and a policy requiring periodic care conferences with resident and/or family participation. One resident with Parkinson’s disease, post-stroke hemiplegia, TIA, DMII, and depression had only two documented care conferences over a year, while another resident with aphasia, cerebrovascular disease, DMII, gait difficulty, coagulation defect, depression, and muscle weakness had no documented care conferences in the past year, aside from a declined invitation to the representative. The UCC confirmed that care conferences were expected to occur quarterly and that no additional documentation existed for either resident.
A resident with Alzheimer's disease and type II DM, who required extensive assistance with ADLs and was receiving scheduled Lantus and sliding-scale Humalog, experienced a severely elevated blood glucose level. The on-call provider was notified and ordered an additional dose of lispro insulin with a directive to recheck the blood glucose after administration. Nursing staff administered the extra insulin but did not document any follow-up blood glucose check, and the DON confirmed that this reevaluation was required by the facility's abnormal blood glucose policy and was not completed or documented.
A resident with Parkinson’s disease, dementia, and hypothyroidism was prescribed levothyroxine once daily along with other medications. A consultant pharmacist’s monthly drug regimen review recommended that levothyroxine be given in the morning on an empty stomach, 30–60 minutes before food, per manufacturer instructions. The medical record contained no documented physician response to this recommendation, and the MAR showed the drug scheduled for morning administration while the resident was observed eating breakfast and receiving the medication at the same time. An LPN confirmed administering levothyroxine during the meal, and the DON verified there was no documentation explaining whether or why the pharmacist’s recommendation was or was not followed, resulting in a failure to act on and document the identified irregularity.
A resident with severe cognitive impairment, multiple comorbidities, documented gait and balance abnormalities, and a high fall risk was care planned and assessed by therapy to require contact guard assistance and use of a gait belt for transfers and ambulation. While being assisted by a CNA from a recliner to the bathroom with a walker, the CNA did not apply a gait belt, even though the resident had a known tendency to lean backward when standing. As the CNA reached to open the bathroom door, the resident lost balance and fell backward, striking the back of the head, and was later found by an LPN without a gait belt in place, contrary to the facility’s gait belt policy and the resident’s assessed needs.
A resident with CKD stage five requiring peritoneal dialysis (PD) was admitted with pre-admission physician orders for three daily PD exchanges and monitoring for peritonitis (fever, abdominal pain, cloudy effluent), but these monitoring orders were not entered into the facility’s physician orders. The care plan referenced PD and general monitoring but did not specifically address peritonitis monitoring. Paper PD flowsheets showed incomplete and inconsistent documentation of exchanges and resident condition, including missing condition/comments for individual treatments and no record of one ordered PD exchange. The PD cycler flowsheet lacked effluent descriptions on multiple days. The PD nurse reported facility staff were expected to monitor effluent and symptoms, and the DON confirmed the absence of specific peritonitis monitoring orders, lack of an order for the PD cycler, and documentation gaps, despite a facility policy requiring ongoing assessment and monitoring for complications before, during, and after dialysis treatments.
A nurse was observed preparing multiple oral medications for a resident with depression, traumatic brain injury, anxiety, and impaired cognition by pushing tablets and capsules from unit-dose cards directly into her ungloved hand and then using her fingers to place them into a medication cup. In a follow-up interview, the RN confirmed this practice and acknowledged that the correct procedure is to dispense medications directly from the card into the cup, contrary to the facility’s medication administration policy requiring adherence to good nursing principles and practices.
A resident with Alzheimer’s disease, diabetes, anxiety, significant ADL dependence, and behavioral symptoms was observed seated in a chair positioned against the nursing station with a locked wheelchair placed directly in front, also against the nursing station, effectively restricting movement. An LPN confirmed both wheelchair wheels were locked and that it should not have been placed there, while a CNA stated she had positioned the wheelchair to prepare for lunch, was unable to complete the transfer, and left it in place, acknowledging this was wrong. This arrangement conflicted with the facility’s restraint policy, which prohibits physical restraints except when alternatives are ineffective for treating a medical symptom and defines restraints as devices adjacent to the body that cannot be easily removed and that restrict freedom of movement or access to the body.
Failure to Issue Required SNF ABN When Discontinuing Medicare Part A Services
Penalty
Summary
The deficiency involves the facility’s failure to issue a Skilled Nursing Facility Advance Beneficiary Notice (SNF ABN) when Medicare Part A services were discontinued for a resident who still had available benefit days. The resident was admitted with a diagnosis of metabolic encephalopathy and had intact cognition per the Minimum Data Set assessment. The facility’s own SNF Beneficiary Notification Review documented that Medicare Part A skilled services began on 02/11/26 and the last covered day was 03/11/26, and that the facility initiated discharge from Medicare Part A services before the resident’s benefit days were exhausted. Despite this, no SNF ABN was provided to the resident or the resident’s representative. During interviews, the Social Services Director stated that the SNF ABN was issued hours prior to the last covered day but, upon reviewing her files, confirmed that no SNF ABN had actually been issued for this resident. She further explained that she believed an SNF ABN was only required if one skilled service remained and that if all skilled services were being discontinued, only the Notice of Medicare Non-Coverage (NOMNC) needed to be issued. The Administrator, however, stated that a resident should always receive both a SNF ABN and a NOMNC when Medicare Part A services are discontinued and benefit days remain. Review of the facility’s written policy dated 03/28/23 showed that the facility was required to issue SNF ABNs for initiation, reduction, or termination of extended care items or services when Medicare payment was not expected, which did not occur in this case.
Plan Of Correction
This Plan of Correction is submitted as required under State and Federal law. This Plan of Correction does not constitute an admission on the part of the Facility that the findings cited are accurate, that the findings constitute a deficiency or that the scope and severity regarding the deficiency cited are correctly applied. Any changes to the Facility's policies and procedures should be inadmissible in any proceeding on that basis. Without admitting or denying the validity or the existence of the alleged noncompliance, the Facility submits this Plan of Correction with the intention that it be inadmissible by any third party in any civil or other action against the facility or any employee, agent, officer, director or shareholder of the Facility. The Facility is utilizing this Plan of Correction as its allegation of substantial compliance as of 05/29/2026 F-0582 Corrective action for resident/s: On 5/14/26 Resident #34 was informed of rights and responsibilities related to Advanced Beneficiary Notice and voiced understanding of information for future reference by administrator. Identification of other residents who may be affected: Any resident receiving skilled services from nursing or therapy services. The Administrator audited all residents who were discharged from skilled services in the past 30 days to ensure they were issued a Notice of Non-Coverage and Advanced Beneficiary Notice on 5/29/26. No non-compliance was noted. Measures for systemic change: On 5/14/2026 Business Office Manager, Director of Rehab, Minimum Data Set nurse, Director of Nursing and Social Services Director were educated on proper procedure of issuing of Notice Of Medicare Non Coverage and Advanced Beneficiary Notice by administrator. All upcoming discharges from skilled services will be reviewed weekly at Utilization Review meeting to ensure notices will be delivered timely. How Corrective Action will be monitored: Administrator or designee to complete audits of all residents being discharged from skilled services to ensure they were issued a Notice of Non-Coverage and Advanced Beneficiary. This audit will be completed weekly x 4 weeks, then monthly x 2 months. Corrective action will be initiated for any noted non-compliance. Audit findings will be reviewed as part of the monthly quality assurance process to determine the need for further monitoring. Date of Compliance 5/29/26
Insulin Administration Errors and Failure to Prime Insulin Pens
Penalty
Summary
The deficiency involves the facility’s failure to maintain a medication error rate below 5%, with surveyors identifying 3 errors out of 28 medication administration opportunities, resulting in a 10.71% error rate. For one resident with type 2 diabetes mellitus and moderate cognitive impairment, the physician’s order directed Novolog insulin 10 units via subcutaneous pen-injector to be given before meals. During an observed medication pass, the LPN administered 10 units of Novolog insulin without priming the pen and did so after the resident had already consumed approximately 50% of the breakfast meal. The LPN later confirmed she did not prime the pen and acknowledged that the insulin was ordered to be administered prior to meals. Manufacturer instructions for the Novolog FlexPen specified that an air shot (priming) must be performed before each injection to ensure proper dosing. Another resident, also diagnosed with type 2 diabetes mellitus and with intact cognition, had orders for insulin glargine 35 units subcutaneously twice daily and insulin lispro 20 units subcutaneously before meals, plus 12 units subcutaneously if blood glucose was between 251 mg/dL and 300 mg/dL. During an observed medication administration, an LPN administered 35 units of insulin glargine and 32 units of insulin lispro without priming the insulin pens and after the resident had consumed approximately 90% of the breakfast meal, despite orders for insulin lispro to be given before meals. The LPN later stated she could not remember if she had primed the pen and acknowledged that the insulin was ordered to be administered prior to meals. Manufacturer information for insulin lispro stated that the pen must be primed before each injection to confirm insulin delivery and remove air, and that failure to prime could result in too much or too little insulin. The DON confirmed the expectation that insulin be administered as ordered, including priming each pen with two units before dialing the prescribed dose, and facility policy required medications, including insulin, to be administered safely, timely, and in accordance with prescriber orders and required time frames.
Plan Of Correction
This Plan of Correction is submitted as required under State and Federal law. This Plan of Correction does not constitute an admission on the part of the Facility that the findings cited are accurate, that the findings constitute a deficiency or that the scope and severity regarding the deficiency cited are correctly applied. Any changes to the Facility's policies and procedures should be inadmissible in any proceeding on that basis. Without admitting or denying the validity or the existence of the alleged noncompliance, the Facility submits this Plan of Correction with the intention that it be inadmissible by any third party in any civil or other action against the facility or any employee, agent, officer, director or shareholder of the Facility. The Facility is utilizing this Plan of Correction as an allegation of substantial compliance as of 5/29/2026. F-0759 Corrective action for resident/s: Residents #21 and #22 were assessed and evaluated by nurse and Director of Nursing 5/14/26. Resident #21 and #22 both denied any adverse effects and none were noted upon assessment by the Director of Nursing on 5/14/2026. Notification made to physician on 5/14/2026. LPN # 2 competency Eval on insulin administration with the Director of Nursing completed 5/14/2026. Identification of other residents who may be affected: Diabetic residents on assignment of LPN #2/station 2 have the potential to be affected and were assessed by the DON/Designee on 5/14/26 and found to be within normal limits. Measures for systemic change: All Nurses were educated by the Director of Nursing on the steps for Insulin administration per competency, diabetes clinical protocol policy, Medication and treatment orders policy, administering medications policy, and Obtaining fingerstick Glucose Level policy On 5/14/2026. How Corrective Action will be monitored: Director of Nursing and Assistant Director of Nursing will complete insulin administration audits on 5 nurses. This audit will be completed weekly x 4 weeks, then monthly x 2 months. Corrective action will be initiated for any noted non-compliance. Audit findings will be reviewed as part of the monthly quality assurance process to determine the need for further monitoring. Date of Compliance: 5/29/2026
Failure to Document Tray Line Food Temperatures in Dining Room Kitchenettes
Penalty
Summary
The deficiency involves the facility’s failure to document tray line food temperatures for meals served from the Harrison and McClellan Dining Room kitchenettes, as required by professional standards for food service safety and the facility’s own policy. Review of the “Trayline Taste & Temperature Log” (revised September 2018) showed missing temperature documentation for multiple meals from the Harrison Dining Room kitchenette, including dinner on 03/30/26 and 03/31/26, lunch and dinner on 04/01/26 and 04/02/26, dinner on 04/07/26, and lunch and dinner on 04/08/26 and 04/10/26. The Senior Director of Culinary Services confirmed during interview that tray line food temperatures were not documented on the log for these meals. Similarly, review of the same log for the McClellan Dining Room kitchenette revealed that tray line food temperatures were not documented for dinner on 04/01/26, breakfast and lunch on 04/02/26, and lunch and dinner on 04/07/26. The Senior Director of Culinary Services also verified these omissions during interview. The facility census at the time was 27 residents, and the governing “Food and Nutrition” policy, approved on 09/07/21, stated that the facility must store, prepare, distribute, and serve food in accordance with professional standards for food service safety.
Plan Of Correction
F812 The facility will continue to ensure food temperatures are completed before meals are served for all residents. To ensure compliance with this standard the following measures have been taken: 1. Immediately 4/15/26 culinary supervisor #224 was re-educated by Dietary Manager to this standard and policy "Food and Nutrition" which includes documentation of food temperatures. 2. All dietary staff have been re-educated to the standard and policy "Food and Nutrition" during the month of April 2026. 3. Audits of food temperature documentation to be completed by Dietary Manager 4 x per week for 4 weeks then weekly for 4 weeks. 4. Administrator to validate audits/compliance and provide additional training as needed. Administrator will present to QAPI committee for ongoing monitoring and further direction.
Failure to Conduct and Document Required Care Conferences
Penalty
Summary
The deficiency involves the facility’s failure to complete and document comprehensive care conferences at required intervals in accordance with care plan regulations and facility policy. For one resident with Parkinson’s disease with dyskinesia, cognitive communication deficit, hemiplegia and hemiparesis following cerebral infarction, transient cerebral ischemic attack, type II diabetes mellitus, and major depressive disorder, the record showed multiple MDS assessments over a one-year period, including annual, quarterly, and significant change assessments. However, only two care conferences were documented during the last 12 months, despite the expectation that care conferences be conducted quarterly with the resident and family when possible. The Unit Care Coordinator confirmed that no additional care conference documentation existed for this resident beyond the notes dated 04/21/25 and 01/02/26. A second resident, with diagnoses including aphasia following cerebrovascular disease, cerebral infarction, type II diabetes mellitus, unsteadiness on feet, difficulty in walking, coagulation defect, depression, and muscle weakness, also had multiple MDS assessments completed over the review period, including quarterly and annual assessments. The record contained a note that a care conference was offered to the resident’s representative, who declined to attend, but there was no documentation of any care conferences for the most recent 12 months. The Unit Care Coordinator confirmed that no other care conference documentation was available for this resident. Facility policy stated that periodic care conferences involving the resident, family, and the interdisciplinary team are part of the care planning process, but the required periodic care conferences and corresponding documentation were not completed for these two residents.
Plan Of Correction
THIS PLAN OF CORRECTION SERVES AS BERKELEY SQUARE'S CREDIBLE ALLEGATION OF SUBSTANTIAL COMPLIANCE AS OF June 1, 2026. Without admitting or denying the validity or existence of the alleged deficiencies, Berkeley Square provides the following Plan of Correction: F657 The facility will continue to document completion of care conferences at the required intervals for all residents, including residents #04 & #15. To ensure compliance with this standard the following measures have be taken: 1. The social service designee and the inter- disciplinary team were re-educated by the administrator to the facility policy "Care Conference" on 4/29/26 and verbalized understanding. 2. Care conferences for resident #04 and resident #15 were conducted on or before 4/29/2026 by the interdisciplinary team. 3. Review of all other residents was conducted by the social service designee to validate and ensure that care conference schedule is up to date with timely care conferences scheduled for them on 4/15/2026. Audits of care conferences to be completed weekly for four weeks and then monthly after that by the social service designee. Documentation of the care conference including any identified concerns in the medical record. Administrator to validate audits/compliance and provide additional training as needed. Administrator will present results of these audits to QAPI committee for ongoing monitoring and further direction.
Failure to Reevaluate Blood Glucose After Treatment for Hyperglycemia
Penalty
Summary
The facility failed to ensure that a resident with diabetes received treatment in accordance with professional standards of practice when nursing staff did not reevaluate the resident's blood glucose after treatment for severe hyperglycemia. The resident, admitted with diagnoses including Alzheimer's disease, type II diabetes mellitus, and depression, had physician orders for Humalog insulin on a sliding scale before meals, Lantus insulin 25 units daily, and lisinopril 5 mg daily. The resident required extensive assistance with activities of daily living, including transfers, toileting hygiene, eating, and bathing. On the evening in question, the resident's blood glucose was documented as 532 mg/dL, and the on-call provider was notified. The provider gave a new order to administer an additional 8 units of lispro (Humalog) and to recheck the blood glucose in 30 minutes. The electronic medication administration record showed that the blood glucose of 532 mg/dL was obtained at 9:00 p.m. and that the additional 8 units of lispro were administered at 9:21 p.m. However, there was no documentation in the resident's chart that the blood glucose was rechecked after the additional insulin was given. In an interview, the DON confirmed there was no evidence of reevaluation and verified that, according to the facility's "Abnormal Blood Glucose Procedure" policy, the resident should have been reevaluated and that the evaluation step should have been included in the progress note documentation.
Plan Of Correction
F684 The facility will continue to ensure all residents, including #03, receive treatment in accordance with professional standards of practice and reevaluated for hyperglycemia. To ensure compliance with this standard the following measures have been taken: 1. The director of nursing assessed resident #03, reviewed documentation and orders and found no ill effects immediately 4/16/26. 2. All licensed nurses were re-educated to facility policy "Blood Glucose Monitoring" by the Director of Nursing/designee in April 2026. 3. Audits of like-residents that require blood sugar checks to be completed by the director of nursing/designee two times a week for 4 weeks and then monthly after that to validate correct follow through when there is abnormally high blood glucose result. The Administrator will bring results of these audits to the QAPI committee for ongoing monitoring and further direction.
Failure to Act on Pharmacist Drug Regimen Recommendation for Thyroid Medication
Penalty
Summary
The deficiency involves the facility’s failure to ensure that pharmacy recommendations from the monthly drug regimen review were acted upon and documented for a resident. The resident was admitted with diagnoses including Parkinson’s disease, dementia, and hypothyroidism, and had current physician orders for levothyroxine 150 mcg once daily, buspirone 50 mg twice daily, and losartan 100 mg once daily. A medication regimen review dated 11/25/2025 included a consultant pharmacist recommendation that levothyroxine be administered consistently in the morning on an empty stomach, at least 30–60 minutes before food, per manufacturer instructions. There was no specific physician response in the medical record to this recommendation, and the facility’s policy stated that consulting pharmacist reviews are sent to nursing and addressed with the primary care provider or consulting specialist for review and follow-up. Review of the resident’s medication administration record for April 2026 showed levothyroxine scheduled for 9:00 a.m. On observation, the resident was seen eating breakfast in the dining area at 8:03 a.m., and an LPN reported administering the levothyroxine 150 mcg to the resident while the resident was in the dining area eating breakfast. The DON confirmed there was no evidence in the resident’s medical record explaining why the consultant pharmacist’s recommendation from 11/25/2025 was or was not acted upon. This lack of documented physician review and action on the pharmacist’s identified irregularity constituted noncompliance with the drug regimen review requirements.
Plan Of Correction
F756 The facility will continue to ensure the pharmacy recommendations from the monthly drug regimen review by a licensed pharmacist are acted upon for all residents, including #08. To ensure compliance with this standard the following measures have been taken: 1. Resident #08 was assessed by the registered nurse and med review completed by 4/28/26. After review of resident's drug regime's, it was discovered that resident #8 had 2 separate medication recommendations on the same form, to be reviewed by two separate practitioners, pharmacy has been instructed and agreed to separate meds on individual forms. 2. Licensed nurses re-educated to facility policy "Drug Regimen Review" by Director of nursing/designee in April 2026 and no later than 5/8/26. Licensed nurses are responsible for ensuring the reviews and recommendations are given to the physician for timely review. 3. Review of all other current residents Drug Regimen orders completed by Director of nursing/designee on 4/16/26 to ensure recommendations were followed up on/reviewed by the physician and address concerns if needed. 4. Audit of drug regime recommendations, pharmacy recommendations, and physician follow up to be completed weekly for four weeks by the Director of nursing/designee. Administrator will present results of these audits to the QAPI committee for ongoing monitoring and further direction.
Failure to Use Required Gait Belt During Ambulation Resulting in Resident Fall
Penalty
Summary
The deficiency involves the facility’s failure to ensure that a required gait belt was used while assisting a high fall‑risk resident with ambulation, resulting in a fall with head injury. The resident had multiple diagnoses including metabolic encephalopathy, hypertension, osteoarthritis, muscle weakness, gait and mobility abnormalities, major depressive disorder, anxiety, and visual hallucinations. Admission and subsequent MDS and fall risk assessments documented that the resident was severely cognitively impaired, required moderate to maximal assistance with transfers and ambulation, could not independently come to a standing position, exhibited loss of balance while standing, used an assistive device, and had decreased muscle coordination. The resident had a history of falls prior to admission and was assessed as being at high, later moderate, risk for falls. The resident’s fall care plan identified her as at risk for falls and included interventions such as providing maximum to moderate assistance with transfers and walking short distances, use of a walker and wheelchair, and following the facility’s fall protocol. Therapy notes and care conference documentation indicated that the resident leaned backwards when standing, required contact guard to minimal assistance for bed mobility and transfers, and needed constant verbal cueing for safe sequencing during toilet transfers. The physical therapist confirmed that the resident was to use a gait belt with staff when ambulating, and the DON verified that therapy had assessed the resident as requiring contact guard assistance and a gait belt for ambulation and transfers. On the day of the incident, a CNA was assisting the resident from her recliner to the bathroom using a walker. The CNA walked beside the resident, providing guidance and support, and reported having a hand on the resident while assisting her. As they approached the bathroom door, the CNA reached for the doorknob to open it, and at that moment the resident began to lose her balance and fell backwards to the floor, striking the back of her head. The nurse who responded found the resident on her back at the foot of the bed with her feet near the bathroom, noted a red raised area on the back of the head, and documented that the resident was not wearing a gait belt and that the gait belt was on the dresser. In the facility’s investigative summary and in interviews, the CNA acknowledged that she did not have a gait belt on the resident while ambulating her, despite the resident’s assessed need for hands‑on assistance and gait belt use per facility policy and the resident’s care and therapy plans.
Failure to Implement PD Orders and Monitor Resident Receiving Peritoneal Dialysis
Penalty
Summary
The deficiency involves the facility’s failure to implement pre-admission physician orders for peritoneal dialysis (PD) and to provide ongoing monitoring for a resident with chronic kidney disease (CKD) stage five who required PD. Pre-admission orders dated 11/14/25 specified three daily PD exchanges at 6:00 A.M., 2:00 P.M., and 10:00 P.M., and directed staff to monitor for signs and symptoms of peritonitis, including fever, abdominal pain, and cloudy effluent. These monitoring orders were not entered into the facility’s physician orders. The resident’s care plan noted the need for PD and included general monitoring interventions (labs, signs of bleeding, bacteremia, septic shock, and significant vital sign changes), but did not specifically address the ordered monitoring for peritonitis. Review of PD documentation showed incomplete and inconsistent charting of treatments and resident condition. The paper peritoneal flowsheet had columns for time of PD and condition/comments, including instructions to call the nurse immediately for cloudy fluid, abdominal pain, or fever. However, the first entry on 11/15/26 at 2:00 P.M. only noted that the PD nurse completed the exchange, and the 10:00 P.M. entry that day had no condition/comment documentation. Subsequent days (11/16/25, 11/17/25, and 11/18/25) contained only one condition/comment entry per day rather than for each exchange, and there was no documentation that the 6:00 A.M. PD on 11/18/25 was completed. The PD cycler flowsheet starting 11/19/25 lacked any description of the effluent on multiple days. The PD nurse from the dialysis company stated facility staff were expected to monitor effluent for cloudiness and assess for abdominal pain and fever, and the DON confirmed there was no electronic physician order for peritonitis monitoring or for use of the PD cycler, that the paper charting did not allow for effluent description or symptom documentation for each treatment, and that PD was not documented at one ordered time. The facility’s dialysis policy required ongoing assessment and monitoring for complications before, during, and after treatments, which was not reflected in the documentation for this resident.
Improper Infection Control During Medication Administration
Penalty
Summary
Surveyors identified a deficiency in infection prevention and control related to medication administration for Resident #29. The resident was admitted on 02/28/14 with diagnoses including depression, traumatic brain injury, and anxiety, and had impaired cognition per a quarterly MDS assessment. During an observation on 03/25/26 at 6:58 A.M., RN #281 prepared the resident’s medications by removing an Amoxicillin-Pot Clavulanate tablet from the medication card and pushing it directly into her ungloved hand, then using her fingers to place the pill into a medication cup. The same process was observed for multiple other medications, including Escitalopram Oxalate, Furosemide, Sennosides, Lyrica, and Vitamin D, each being pushed from the card into the RN’s ungloved hand and then transferred by her fingers into the medication cup before administration to Resident #29. In a subsequent interview at 7:27 A.M. the same day, RN #281 confirmed she had placed each medication into her ungloved hands prior to administration and acknowledged that the proper procedure was to push the pills directly from the card into the medication cup. Review of the facility’s “Medication Administration – General guidelines” policy, revised 10/08/25, stated that medications are to be administered in accordance with good nursing principles and practices. This practice failure was cited as a deficiency under Complaint Number 2681777.
Improper Use of Wheelchair as a Physical Restraint
Penalty
Summary
Surveyors identified a deficiency related to the facility’s failure to ensure a resident was free from physical restraints. Resident #7, admitted with diagnoses including Alzheimer’s disease, diabetes mellitus, and anxiety disorder, was documented on a recent MDS as rarely understood and dependent for ADLs except eating. The resident ambulated independently on the unit without an assistive device and had documented verbal and other behaviors occurring one to three days during the look-back period. The care plan noted the resident had potential to be physically aggressive, chase staff, throw objects, and be combative with care, with interventions such as offering choices, administering medications as ordered, and intervening early when agitation occurred. During an observation and interview, Resident #7 was found sitting in a chair with the right arm of the chair positioned against the nursing station and a wheelchair placed directly in front of him. The left arm of the wheelchair was also against the nursing station, and both wheelchair wheels were locked, creating a barrier that appeared to restrain the resident, who was sleeping with his knees touching the locked wheelchair. An LPN confirmed both wheelchair wheels were locked and that the wheelchair should not have been placed in front of the resident. A CNA reported she had placed the wheelchair there in preparation to get the resident up for lunch, was unable to transfer him, and left the wheelchair in that position, acknowledging it was wrong to keep it there. The facility’s physical restraint policy stated that physical restraints are not used except when alternatives are not appropriate or effective for treating a medical symptom and defined physical restraints as any device attached or adjacent to the body that the individual cannot easily remove and that restricts freedom of movement or access to the body.
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