Als Woodstock Inc
Inspection history, citations, penalties and survey trends for this long-term care facility in Woodstock, Ohio.
- Location
- 1649 Park Rd, Woodstock, Ohio 43084
- CMS Provider Number
- 365606
- Inspections on file
- 23
- Latest survey
- September 10, 2025
- Citations (last 12 mo.)
- 2
Citation history
Health deficiencies cited at Als Woodstock Inc during CMS and state inspections, most recent first.
A resident with a chronic wound requiring Enhanced Barrier Precautions (EBP) did not receive care in accordance with infection control protocols when an LPN performed a wound dressing change without donning the required PPE. The LPN was unaware that EBP applied to the resident, partly due to unclear signage in a shared room, resulting in a failure to use a gown as required by facility policy.
A resident with a history of behavioral issues and multiple medical diagnoses was placed on 1:1 supervision following an incident of inappropriate sexual behavior. Despite ongoing supervision and awareness of the resident's behavioral concerns, the facility did not develop or implement a behavioral care plan or document interventions addressing these behaviors, as confirmed by staff and record review.
The facility failed to conduct scheduled group activities due to the absence of activity staff, who were escorting a resident to an appointment. This affected 22 residents who regularly attend these activities. Interviews confirmed that activities are sometimes canceled when staff are unavailable, contrary to the facility's policy to promote residents' well-being through activity programming.
A resident with Alzheimer's and other conditions tested positive for COVID-19 and was later sent to the hospital due to increased behaviors. The facility failed to notify the resident's representative of these significant changes in a timely manner, violating their policy.
The facility failed to ensure the Activity Director (AD) was qualified, as the AD was not a licensed professional or had the required experience. The AD was enrolled in a training course but had not completed it, affecting all 39 residents. The Administrator, overseeing the activities department, was certified but not documented as the AD in her contract.
A resident with Parkinson's and diabetes required urgent dental care for decaying teeth, but the facility failed to refer them to an oral surgeon. Despite multiple dental assessments indicating the need for extractions, no follow-up occurred, leading to a severe tooth infection and hospitalization for sepsis. The facility lacked documentation of referrals and adherence to its dental services policy.
The facility failed to complete sufficient smoking assessments for four residents, affecting their safety and supervision needs. Residents with various cognitive and physical impairments, including Alzheimer's, cerebral palsy, and schizophrenia, were not adequately evaluated for smoking safety, despite facility policy requiring such assessments. The DON confirmed the incomplete assessments.
The facility failed to ensure timely physician responses to pharmacy recommendations for four residents, leading to unaddressed medication adjustments. Interviews with staff confirmed that physicians were not notified of the recommendations, resulting in a lack of documented responses for dose reductions or discontinuations of medications.
A facility failed to create a comprehensive care plan for a resident with multiple diagnoses, including a wound on the left medial ankle. The omission was confirmed by the DON, despite the facility's policy requiring individualized care plans.
A resident with multiple medical conditions, including a diabetic foot ulcer, did not have physician orders in place for wound treatment at the LTC facility. The resident missed several wound clinic appointments due to transportation issues, leading to unchanged wound dressings for extended periods. The facility lacked orders and documentation to guide staff on wound care if the dressing was compromised or if appointments were missed, as confirmed by the DON.
A facility failed to document a rationale for the continued use of lorazepam for a resident with multiple diagnoses, including schizophrenia and anxiety. Despite pharmacy recommendations to discontinue or provide a rationale, the physician extended the medication without proper documentation, citing increased behaviors when the medication was reduced or discontinued.
A resident with multiple health conditions did not receive several doses of the prescribed antibiotic Zosyn due to documentation and communication failures in the LTC facility. Despite the pharmacy delivering the required medication, some doses were not administered, and the physician was not notified promptly. The facility's policy on medication administration was not followed, leading to missed doses.
A resident with severe cognitive impairment and a history of wandering eloped from the facility undetected due to a failure in the WanderGuard system and inadequate supervision. The resident was last seen early in the morning and was found hours later outside the facility, unharmed. Staff interviews revealed that the system did not alarm when the resident exited, and the door was left open by EMTs, allowing the resident to leave.
Failure to Follow Enhanced Barrier Precautions During Wound Care
Penalty
Summary
A deficiency occurred when a Licensed Practical Nurse (LPN) failed to follow infection control protocols during a wound dressing change for a resident with multiple medical conditions, including diabetes and a right leg amputation. The resident had an active order for Enhanced Barrier Precautions (EBP) due to a right elbow wound, which required the use of gown and gloves during high-contact care. During observation, the LPN removed the old dressing, cleansed the wound, and applied new dressings as ordered, but did not don the required personal protective equipment (PPE) such as a gown while providing care. The LPN was unaware that the resident was under EBP, mistakenly believing that the precautions applied to the roommate instead. The signage on the door did not specify which resident in the double occupancy room was under EBP, contributing to the confusion. The Director of Nursing confirmed that the signage failed to identify the correct resident requiring EBP. Facility policy required EBP for residents with chronic wounds needing dressings, but this protocol was not followed during the observed wound care event.
Failure to Develop Behavioral Care Plan for Resident on 1:1 Supervision
Penalty
Summary
A deficiency was identified when the facility failed to develop and implement a comprehensive, person-centered care plan to address a resident's behavioral issues, specifically following an incident involving inappropriate sexual behavior. The resident in question had a history of medical conditions including diabetes mellitus, stroke with ataxia, depression, and anxiety, and was admitted with intact cognition. After an incident where the resident made a gyration motion in another resident's doorway, the facility placed the resident on one-on-one (1:1) supervision per physician order, and this supervision continued for several days as documented in health status notes. Despite the ongoing 1:1 supervision and the resident's behavioral concerns, a review of the resident's care plan revealed that there were no documented interventions or care plans addressing the resident's behaviors or the need for 1:1 supervision. The lack of a behavioral care plan was confirmed by the MDS Coordinator, who acknowledged that such a plan should have been created given the circumstances. The facility was also aware of a pending court hearing for sexual misconduct involving the resident prior to admission, but this information did not result in a behavioral care plan being developed. The deficiency was discovered during a complaint investigation, which included review of the facility's self-reported incident, medical records, and staff interviews. The investigation also noted that the facility conducted an internal investigation into the allegation of sexual abuse, which was ultimately unsubstantiated. However, the failure to create a behavioral care plan for the resident, despite clear evidence of behavioral issues and the implementation of 1:1 supervision, constituted noncompliance with regulatory requirements for comprehensive care planning.
Plan Of Correction
Resident #11 was discharged from the facility prior to survey visit so the care plan/intervention was unable to be completed. However, on 6/18/2025, the MDS nurse and administrator educated the social service director on the importance of behavior care plans. She was shown the focus, goal, and adding interventions. A new care plan library was created on 6/15/2025 to streamline the process. With no other residents on a 1:1, there are no like residents to audit. Behavioral care plans on all similar/like residents will be audited by the MDS nurse twice a week for two weeks, then once a week for two weeks, and the results will be reviewed in QAPI. Social Services and MDS coordinator completed audits of like residents from 6/18/2025 to 7/9/2025.
Failure to Conduct Scheduled Group Activities
Penalty
Summary
The facility failed to conduct scheduled group activities, as observed on January 21, 2025. The activity calendar indicated a group activity, 'coffee time,' was scheduled for 9:00 A.M. in the activity room, followed by an exercise session at 10:30 A.M. in the dining room. However, observations at 9:07 A.M. and 9:23 A.M. revealed that the activity room was closed and locked, and no group activities were taking place in the common areas or dining room. Interviews with the Assistant Director of Nursing and the Activity Director confirmed that the 9:00 A.M. activity did not occur as planned because the activity staff were out of the facility, escorting a resident to an appointment. Consequently, the exercise session scheduled for 10:30 A.M. was also not conducted as residents were having coffee at that time. The deficiency affected 22 residents who regularly attend group activities, while 17 residents either chose not to attend or were not physically able to participate. Interviews with a Licensed Practical Nurse and a resident confirmed that group activities are sometimes canceled due to the absence of activity staff, who are occupied with transporting residents to appointments. The facility's policy, reviewed in August 2023, mandates providing activity programming to promote the physical, mental, and psychosocial well-being of each resident, which was not adhered to in this instance.
Failure to Notify Resident's Representative of Condition Changes
Penalty
Summary
The facility failed to notify a resident's representative of significant changes in the resident's condition, which is a requirement according to their policy. Resident #39, who has medical diagnoses including Alzheimer's disease, alcohol dementia, and peripheral vascular disease, tested positive for COVID-19 on 11/26/24. Although the physician was notified, there was no documentation indicating that the resident's representative was informed of the positive test result. This lack of communication is a violation of the facility's policy, which mandates timely notification of changes in a resident's medical or mental condition. Additionally, on 01/02/25, Resident #39 exhibited increased behaviors, prompting the physician to order a hospital evaluation. The resident was sent to the hospital and returned the following day, yet the representative was not notified until 01/03/25. The delay in communication led to the representative expressing concern over not being informed of the clinical changes. The facility's policy, reviewed in August 2023, clearly states that the resident's representative should be notified of changes in the resident's condition, which was not adhered to in this case.
Unqualified Activity Director in Facility
Penalty
Summary
The facility failed to ensure that the employee in the role of Activity Director (AD) was qualified as required by federal, state, and local standards. The AD, hired on October 15, 2024, was not a qualified therapeutic specialist, licensed activities professional, or occupational therapist, nor did they have the requisite two years of experience in a social or recreational program within the past five years. The AD was enrolled in an activity training course but had not completed it at the time of the survey. This lack of qualification had the potential to affect all 39 residents residing in the facility. Interviews with the Regional Nurse and the Administrator confirmed that the AD was still undergoing training and had not yet completed the necessary certification. The Administrator, who was a contracted employee overseeing the activities department, had completed the certification for activities but her contract did not document her role as the AD. The facility's job description for the AD position outlined specific qualifications that were not met by the current AD, as evidenced by the employee file review. This deficiency was identified during a complaint investigation.
Failure to Provide Timely Dental Care Leads to Resident Harm
Penalty
Summary
The facility failed to provide timely dental services for Resident #33, who had been identified as needing all remaining teeth extracted due to being non-restorable and decaying. Despite a dental evaluation in December 2023 and a subsequent visit in June 2024 confirming the need for extractions, the facility did not follow up with a referral to an oral surgeon. This lack of action resulted in Resident #33 developing a severe tooth infection, leading to systemic inflammatory response syndrome and bacteremia, which required emergency medical intervention. Resident #33, who had diagnoses including Parkinson's disease and diabetes mellitus, was assessed as cognitively intact and on a therapeutic diet. The resident's care plan from May 2021 indicated the need for dental care coordination, including transportation and daily oral care. However, despite multiple dental assessments and the resident's expressed desire to have at least one tooth extracted, there was no documented evidence of a referral to an oral surgeon or any follow-up on the dental care plan. The situation escalated when Resident #33 experienced fever and chills, prompting a hospital visit where the resident was diagnosed with sepsis due to a tooth infection. Interviews with facility staff revealed a lack of documentation regarding the referral process and no evidence of oral surgeons refusing treatment due to the resident's elevated hemoglobin A1C levels. The facility's policy stated that routine and emergency dental services should be available, but this was not adhered to in Resident #33's case.
Incomplete Smoking Safety Assessments for Residents
Penalty
Summary
The facility failed to ensure sufficient smoking assessments were completed to determine resident capabilities and deficits regarding smoking safety. This deficiency affected four residents who were reviewed for smoking. The medical records of these residents revealed that their smoking evaluations lacked comprehensive assessment information to determine their safety or clinical suggestions related to smoking needs, particularly in determining if they required supervision while smoking. The facility's policy required residents to be evaluated upon admission and routinely to assess their ability to smoke safely with or without supervision, but this was not adequately followed. Resident #26, who had moderately impaired cognition and was diagnosed with Alzheimer's disease, vascular dementia, and panlobular emphysema, had a smoking evaluation that did not provide sufficient information on safety or supervision needs. Resident #2, with diagnoses including cerebral palsy and epilepsy, was noted to have balance problems but lacked a complete assessment for smoking safety. Resident #13, diagnosed with paranoid schizophrenia and nicotine dependence, was able to smoke independently but subsequent evaluations did not reassess safety needs. Resident #16, with cerebral palsy and paranoid schizophrenia, also had balance issues, yet their smoking evaluations did not fully assess the need for supervision. The Director of Nursing confirmed the incomplete assessments during an interview.
Failure to Ensure Timely Physician Response to Pharmacy Recommendations
Penalty
Summary
The facility failed to ensure timely review and response to pharmacy recommendations by the physician, affecting four residents. For Resident #2, the pharmacy recommended a dose reduction or documentation of the benefit of continuing certain medications. However, there was no documented response from the physician, and interviews with the Medical Doctor (MD) and Assistant Director of Nursing (ADON) confirmed the physician was not notified of the recommendations. Resident #7's records showed a similar issue, where the pharmacy recommended dose reductions or documentation of contraindications for several medications. Again, there was no evidence of a physician response, and interviews with the ADON and MD confirmed the lack of notification to the physician. Resident #9's records revealed pharmacy recommendations for dose reductions and discontinuation of certain medications, but no physician response was documented, as verified by interviews with the MD and Director of Nursing (DON). For Resident #33, the pharmacy recommended discontinuation or documentation of no change for certain medications, but there was no documented physician response. Additionally, a pharmacy recommendation from May 2024 was not documented in the medical records, and the DON confirmed the lack of evidence that the recommendation was communicated to the physician. These deficiencies highlight a systemic issue in the facility's process for handling pharmacy recommendations and ensuring physician responses.
Failure to Develop Comprehensive Care Plan
Penalty
Summary
The facility failed to develop a comprehensive care plan for a resident, which is a requirement. The resident, who was admitted with multiple diagnoses including Parkinson's disease, type two diabetes, major depressive disorder, bipolar disorder, hypertension, anxiety, seizures, and varicose veins with an ulcer on the left lower extremity, did not have a care plan addressing the wound on the left medial ankle or the need to visit a wound clinic. This omission was discovered during a review of the resident's medical record and was confirmed by the Director of Nursing during an interview. The facility's policy mandates that the care planning/interdisciplinary team is responsible for creating individualized comprehensive care plans for each resident, which was not adhered to in this case.
Lack of Physician Orders for Wound Treatment
Penalty
Summary
The facility failed to ensure that physician orders were in place to address wound treatments for a resident with multiple medical conditions, including Parkinson's disease, type two diabetes, and a diabetic foot ulcer. The resident was admitted with a stage one pressure ulcer and was seen by a physician who ordered a visit to a wound clinic. However, the resident missed several appointments due to transportation issues, resulting in the wound dressing remaining unchanged for extended periods. The wound clinic documentation indicated that the resident had not been seen for over a month, and there were no orders in place for staff to manage the wound if the dressing became soiled or detached. Interviews and observations revealed that the resident's wounds were only managed by the wound clinic, and the facility did not have any orders or documentation regarding the status of the resident's wound. The Director of Nursing confirmed that there were no orders in the medical record to guide staff on wound treatment if the dressing was compromised or if the resident missed wound clinic appointments. This lack of orders and documentation led to a deficiency in providing appropriate treatment and care according to the resident's needs and physician's orders.
Failure to Document Rationale for Continued Use of Psychotropic Medication
Penalty
Summary
The facility failed to ensure that psychotropic as-needed medications for a resident had an appropriate stop date or rationale for extending usage, as required by regulations. This deficiency was identified during a review of medical records and staff interviews. The resident in question, who was admitted with diagnoses including paranoid schizophrenia, diabetes type two, depression, anxiety, and muscle weakness, was receiving anti-anxiety medication lorazepam on an as-needed basis without a specified stop date. Despite multiple pharmacy recommendations to either discontinue the medication or document a rationale or time frame for its use, the physician repeatedly extended the medication without providing a rationale in the medical records. The physician's responses to pharmacy recommendations were inconsistent and lacked documentation of a rationale for the continued use of lorazepam. Although the physician verbally communicated the need to continue the medication due to increased behaviors when reduced or discontinued, this explanation was not documented in the medical records. The lack of documentation and rationale for the continued use of lorazepam as needed for the resident represents a failure to comply with regulatory requirements for psychotropic medications, affecting the quality of care provided to the resident.
Failure to Administer Antibiotic as Ordered
Penalty
Summary
The facility failed to administer an antibiotic as ordered by the physician for a resident with multiple diagnoses, including Parkinson's disease and type one diabetes, who was being treated for a urinary tract infection. The resident was ordered to receive piperacillin/tazobactam (Zosyn) intravenously every six hours for seven days, followed by additional administrations. However, the medication administration record (MAR) revealed several doses were not documented as administered on specific dates, and there was no communication with the physician regarding these missed doses until later. The pharmacy had delivered the required vials of Zosyn to the facility, which should have been sufficient to complete the prescribed course. Despite this, the Director of Nursing (DON) confirmed that some doses were not marked as given, and there was no explanation for the missed doses. Additionally, the Assistant Director of Nursing (ADON) found evidence suggesting that an attempt to mix the medication may have failed, leading to wastage, but there was no documentation to support this. Interviews with the resident and staff confirmed the medication was unavailable at times, and the pharmacy was contacted to resolve the issue. The facility's policy required notifying the physician for held medications, but this was not done promptly. The pharmacist verified that the pharmacy had sent enough medication and did not receive any returns, indicating a failure in the facility's medication administration process.
Resident Elopes Due to Inadequate Supervision and System Failure
Penalty
Summary
The facility failed to provide a safe environment and adequate supervision, resulting in a resident with severe cognitive impairment eloping from the facility without staff knowledge. The resident, who had a history of wandering and was at risk for elopement, was equipped with a WanderGuard device. Despite this, the resident managed to leave the facility undetected when emergency medical technicians left a door open during another resident's transfer. The WanderGuard system, which was supposed to lock doors when a resident with a wanderguard attempted to exit, did not function as intended in this instance. The incident occurred when the resident was last seen wandering in the hallway early in the morning. Staff initiated a search after realizing the resident was missing, but it took several hours before the resident was found outside the facility, unharmed. The search involved multiple staff members, including LPNs, STNAs, and non-direct care staff, who conducted both internal and external searches. The police were notified, and the resident was eventually located behind a tree line, approximately 250 feet from the facility's front door. Interviews with staff revealed that the WanderGuard system did not alarm when the resident exited the building, and the door was left open by EMTs, providing an opportunity for the resident to elope. The facility's policy on wandering and elopement was reviewed, which stated that residents at risk should have strategies and interventions in place to maintain their safety. However, in this case, the interventions were not effective in preventing the resident's elopement.
Latest citations in Ohio
A resident with intact cognition receiving Medicare Part A skilled services for metabolic encephalopathy had services discontinued while benefit days remained, but the facility did not issue the required Skilled Nursing Facility Advance Beneficiary Notice (SNF ABN). The Social Services Director later confirmed that no SNF ABN was provided and reported she believed only a Notice of Medicare Non-Coverage (NOMNC) was needed when all skilled services were stopped. This practice conflicted with the facility’s written policy, which required SNF ABNs to be issued when extended care items or services were initiated, reduced, or terminated due to expected non-coverage by Medicare.
Surveyors identified that the facility exceeded the acceptable medication error rate when two residents with type 2 DM received insulin doses that were not administered according to orders or manufacturer instructions. In two separate observations, an LPN administered Novolog and another LPN administered insulin glargine and insulin lispro without priming the insulin pens, and the insulin lispro and Novolog were given after the residents had already consumed a significant portion of their breakfast meals, despite orders for administration before meals. Manufacturer information for both insulin products required priming before each injection to ensure accurate dosing, and facility policy required medications, including insulin, to be administered safely, timely, and in accordance with prescriber orders and specified time frames.
Surveyors found that the facility failed to document tray line food temperatures for multiple meals served from two dining room kitchenettes, despite having a “Trayline Taste & Temperature Log” and a policy requiring food to be stored, prepared, distributed, and served according to professional food safety standards. Review of logs showed repeated missing entries for breakfast, lunch, and dinner services in both the Harrison and McClellan dining areas, and the Senior Director of Culinary Services confirmed that temperatures had not been recorded for those meals, potentially affecting all residents receiving meals from those kitchenettes.
The facility failed to conduct and document required periodic care conferences for two residents, despite multiple comprehensive, quarterly, and significant change MDS assessments and a policy requiring periodic care conferences with resident and/or family participation. One resident with Parkinson’s disease, post-stroke hemiplegia, TIA, DMII, and depression had only two documented care conferences over a year, while another resident with aphasia, cerebrovascular disease, DMII, gait difficulty, coagulation defect, depression, and muscle weakness had no documented care conferences in the past year, aside from a declined invitation to the representative. The UCC confirmed that care conferences were expected to occur quarterly and that no additional documentation existed for either resident.
A resident with Alzheimer's disease and type II DM, who required extensive assistance with ADLs and was receiving scheduled Lantus and sliding-scale Humalog, experienced a severely elevated blood glucose level. The on-call provider was notified and ordered an additional dose of lispro insulin with a directive to recheck the blood glucose after administration. Nursing staff administered the extra insulin but did not document any follow-up blood glucose check, and the DON confirmed that this reevaluation was required by the facility's abnormal blood glucose policy and was not completed or documented.
A resident with Parkinson’s disease, dementia, and hypothyroidism was prescribed levothyroxine once daily along with other medications. A consultant pharmacist’s monthly drug regimen review recommended that levothyroxine be given in the morning on an empty stomach, 30–60 minutes before food, per manufacturer instructions. The medical record contained no documented physician response to this recommendation, and the MAR showed the drug scheduled for morning administration while the resident was observed eating breakfast and receiving the medication at the same time. An LPN confirmed administering levothyroxine during the meal, and the DON verified there was no documentation explaining whether or why the pharmacist’s recommendation was or was not followed, resulting in a failure to act on and document the identified irregularity.
A resident with severe cognitive impairment, multiple comorbidities, documented gait and balance abnormalities, and a high fall risk was care planned and assessed by therapy to require contact guard assistance and use of a gait belt for transfers and ambulation. While being assisted by a CNA from a recliner to the bathroom with a walker, the CNA did not apply a gait belt, even though the resident had a known tendency to lean backward when standing. As the CNA reached to open the bathroom door, the resident lost balance and fell backward, striking the back of the head, and was later found by an LPN without a gait belt in place, contrary to the facility’s gait belt policy and the resident’s assessed needs.
A resident with CKD stage five requiring peritoneal dialysis (PD) was admitted with pre-admission physician orders for three daily PD exchanges and monitoring for peritonitis (fever, abdominal pain, cloudy effluent), but these monitoring orders were not entered into the facility’s physician orders. The care plan referenced PD and general monitoring but did not specifically address peritonitis monitoring. Paper PD flowsheets showed incomplete and inconsistent documentation of exchanges and resident condition, including missing condition/comments for individual treatments and no record of one ordered PD exchange. The PD cycler flowsheet lacked effluent descriptions on multiple days. The PD nurse reported facility staff were expected to monitor effluent and symptoms, and the DON confirmed the absence of specific peritonitis monitoring orders, lack of an order for the PD cycler, and documentation gaps, despite a facility policy requiring ongoing assessment and monitoring for complications before, during, and after dialysis treatments.
A nurse was observed preparing multiple oral medications for a resident with depression, traumatic brain injury, anxiety, and impaired cognition by pushing tablets and capsules from unit-dose cards directly into her ungloved hand and then using her fingers to place them into a medication cup. In a follow-up interview, the RN confirmed this practice and acknowledged that the correct procedure is to dispense medications directly from the card into the cup, contrary to the facility’s medication administration policy requiring adherence to good nursing principles and practices.
A resident with Alzheimer’s disease, diabetes, anxiety, significant ADL dependence, and behavioral symptoms was observed seated in a chair positioned against the nursing station with a locked wheelchair placed directly in front, also against the nursing station, effectively restricting movement. An LPN confirmed both wheelchair wheels were locked and that it should not have been placed there, while a CNA stated she had positioned the wheelchair to prepare for lunch, was unable to complete the transfer, and left it in place, acknowledging this was wrong. This arrangement conflicted with the facility’s restraint policy, which prohibits physical restraints except when alternatives are ineffective for treating a medical symptom and defines restraints as devices adjacent to the body that cannot be easily removed and that restrict freedom of movement or access to the body.
Failure to Issue Required SNF ABN When Discontinuing Medicare Part A Services
Penalty
Summary
The deficiency involves the facility’s failure to issue a Skilled Nursing Facility Advance Beneficiary Notice (SNF ABN) when Medicare Part A services were discontinued for a resident who still had available benefit days. The resident was admitted with a diagnosis of metabolic encephalopathy and had intact cognition per the Minimum Data Set assessment. The facility’s own SNF Beneficiary Notification Review documented that Medicare Part A skilled services began on 02/11/26 and the last covered day was 03/11/26, and that the facility initiated discharge from Medicare Part A services before the resident’s benefit days were exhausted. Despite this, no SNF ABN was provided to the resident or the resident’s representative. During interviews, the Social Services Director stated that the SNF ABN was issued hours prior to the last covered day but, upon reviewing her files, confirmed that no SNF ABN had actually been issued for this resident. She further explained that she believed an SNF ABN was only required if one skilled service remained and that if all skilled services were being discontinued, only the Notice of Medicare Non-Coverage (NOMNC) needed to be issued. The Administrator, however, stated that a resident should always receive both a SNF ABN and a NOMNC when Medicare Part A services are discontinued and benefit days remain. Review of the facility’s written policy dated 03/28/23 showed that the facility was required to issue SNF ABNs for initiation, reduction, or termination of extended care items or services when Medicare payment was not expected, which did not occur in this case.
Plan Of Correction
This Plan of Correction is submitted as required under State and Federal law. This Plan of Correction does not constitute an admission on the part of the Facility that the findings cited are accurate, that the findings constitute a deficiency or that the scope and severity regarding the deficiency cited are correctly applied. Any changes to the Facility's policies and procedures should be inadmissible in any proceeding on that basis. Without admitting or denying the validity or the existence of the alleged noncompliance, the Facility submits this Plan of Correction with the intention that it be inadmissible by any third party in any civil or other action against the facility or any employee, agent, officer, director or shareholder of the Facility. The Facility is utilizing this Plan of Correction as its allegation of substantial compliance as of 05/29/2026 F-0582 Corrective action for resident/s: On 5/14/26 Resident #34 was informed of rights and responsibilities related to Advanced Beneficiary Notice and voiced understanding of information for future reference by administrator. Identification of other residents who may be affected: Any resident receiving skilled services from nursing or therapy services. The Administrator audited all residents who were discharged from skilled services in the past 30 days to ensure they were issued a Notice of Non-Coverage and Advanced Beneficiary Notice on 5/29/26. No non-compliance was noted. Measures for systemic change: On 5/14/2026 Business Office Manager, Director of Rehab, Minimum Data Set nurse, Director of Nursing and Social Services Director were educated on proper procedure of issuing of Notice Of Medicare Non Coverage and Advanced Beneficiary Notice by administrator. All upcoming discharges from skilled services will be reviewed weekly at Utilization Review meeting to ensure notices will be delivered timely. How Corrective Action will be monitored: Administrator or designee to complete audits of all residents being discharged from skilled services to ensure they were issued a Notice of Non-Coverage and Advanced Beneficiary. This audit will be completed weekly x 4 weeks, then monthly x 2 months. Corrective action will be initiated for any noted non-compliance. Audit findings will be reviewed as part of the monthly quality assurance process to determine the need for further monitoring. Date of Compliance 5/29/26
Insulin Administration Errors and Failure to Prime Insulin Pens
Penalty
Summary
The deficiency involves the facility’s failure to maintain a medication error rate below 5%, with surveyors identifying 3 errors out of 28 medication administration opportunities, resulting in a 10.71% error rate. For one resident with type 2 diabetes mellitus and moderate cognitive impairment, the physician’s order directed Novolog insulin 10 units via subcutaneous pen-injector to be given before meals. During an observed medication pass, the LPN administered 10 units of Novolog insulin without priming the pen and did so after the resident had already consumed approximately 50% of the breakfast meal. The LPN later confirmed she did not prime the pen and acknowledged that the insulin was ordered to be administered prior to meals. Manufacturer instructions for the Novolog FlexPen specified that an air shot (priming) must be performed before each injection to ensure proper dosing. Another resident, also diagnosed with type 2 diabetes mellitus and with intact cognition, had orders for insulin glargine 35 units subcutaneously twice daily and insulin lispro 20 units subcutaneously before meals, plus 12 units subcutaneously if blood glucose was between 251 mg/dL and 300 mg/dL. During an observed medication administration, an LPN administered 35 units of insulin glargine and 32 units of insulin lispro without priming the insulin pens and after the resident had consumed approximately 90% of the breakfast meal, despite orders for insulin lispro to be given before meals. The LPN later stated she could not remember if she had primed the pen and acknowledged that the insulin was ordered to be administered prior to meals. Manufacturer information for insulin lispro stated that the pen must be primed before each injection to confirm insulin delivery and remove air, and that failure to prime could result in too much or too little insulin. The DON confirmed the expectation that insulin be administered as ordered, including priming each pen with two units before dialing the prescribed dose, and facility policy required medications, including insulin, to be administered safely, timely, and in accordance with prescriber orders and required time frames.
Plan Of Correction
This Plan of Correction is submitted as required under State and Federal law. This Plan of Correction does not constitute an admission on the part of the Facility that the findings cited are accurate, that the findings constitute a deficiency or that the scope and severity regarding the deficiency cited are correctly applied. Any changes to the Facility's policies and procedures should be inadmissible in any proceeding on that basis. Without admitting or denying the validity or the existence of the alleged noncompliance, the Facility submits this Plan of Correction with the intention that it be inadmissible by any third party in any civil or other action against the facility or any employee, agent, officer, director or shareholder of the Facility. The Facility is utilizing this Plan of Correction as an allegation of substantial compliance as of 5/29/2026. F-0759 Corrective action for resident/s: Residents #21 and #22 were assessed and evaluated by nurse and Director of Nursing 5/14/26. Resident #21 and #22 both denied any adverse effects and none were noted upon assessment by the Director of Nursing on 5/14/2026. Notification made to physician on 5/14/2026. LPN # 2 competency Eval on insulin administration with the Director of Nursing completed 5/14/2026. Identification of other residents who may be affected: Diabetic residents on assignment of LPN #2/station 2 have the potential to be affected and were assessed by the DON/Designee on 5/14/26 and found to be within normal limits. Measures for systemic change: All Nurses were educated by the Director of Nursing on the steps for Insulin administration per competency, diabetes clinical protocol policy, Medication and treatment orders policy, administering medications policy, and Obtaining fingerstick Glucose Level policy On 5/14/2026. How Corrective Action will be monitored: Director of Nursing and Assistant Director of Nursing will complete insulin administration audits on 5 nurses. This audit will be completed weekly x 4 weeks, then monthly x 2 months. Corrective action will be initiated for any noted non-compliance. Audit findings will be reviewed as part of the monthly quality assurance process to determine the need for further monitoring. Date of Compliance: 5/29/2026
Failure to Document Tray Line Food Temperatures in Dining Room Kitchenettes
Penalty
Summary
The deficiency involves the facility’s failure to document tray line food temperatures for meals served from the Harrison and McClellan Dining Room kitchenettes, as required by professional standards for food service safety and the facility’s own policy. Review of the “Trayline Taste & Temperature Log” (revised September 2018) showed missing temperature documentation for multiple meals from the Harrison Dining Room kitchenette, including dinner on 03/30/26 and 03/31/26, lunch and dinner on 04/01/26 and 04/02/26, dinner on 04/07/26, and lunch and dinner on 04/08/26 and 04/10/26. The Senior Director of Culinary Services confirmed during interview that tray line food temperatures were not documented on the log for these meals. Similarly, review of the same log for the McClellan Dining Room kitchenette revealed that tray line food temperatures were not documented for dinner on 04/01/26, breakfast and lunch on 04/02/26, and lunch and dinner on 04/07/26. The Senior Director of Culinary Services also verified these omissions during interview. The facility census at the time was 27 residents, and the governing “Food and Nutrition” policy, approved on 09/07/21, stated that the facility must store, prepare, distribute, and serve food in accordance with professional standards for food service safety.
Plan Of Correction
F812 The facility will continue to ensure food temperatures are completed before meals are served for all residents. To ensure compliance with this standard the following measures have been taken: 1. Immediately 4/15/26 culinary supervisor #224 was re-educated by Dietary Manager to this standard and policy "Food and Nutrition" which includes documentation of food temperatures. 2. All dietary staff have been re-educated to the standard and policy "Food and Nutrition" during the month of April 2026. 3. Audits of food temperature documentation to be completed by Dietary Manager 4 x per week for 4 weeks then weekly for 4 weeks. 4. Administrator to validate audits/compliance and provide additional training as needed. Administrator will present to QAPI committee for ongoing monitoring and further direction.
Failure to Conduct and Document Required Care Conferences
Penalty
Summary
The deficiency involves the facility’s failure to complete and document comprehensive care conferences at required intervals in accordance with care plan regulations and facility policy. For one resident with Parkinson’s disease with dyskinesia, cognitive communication deficit, hemiplegia and hemiparesis following cerebral infarction, transient cerebral ischemic attack, type II diabetes mellitus, and major depressive disorder, the record showed multiple MDS assessments over a one-year period, including annual, quarterly, and significant change assessments. However, only two care conferences were documented during the last 12 months, despite the expectation that care conferences be conducted quarterly with the resident and family when possible. The Unit Care Coordinator confirmed that no additional care conference documentation existed for this resident beyond the notes dated 04/21/25 and 01/02/26. A second resident, with diagnoses including aphasia following cerebrovascular disease, cerebral infarction, type II diabetes mellitus, unsteadiness on feet, difficulty in walking, coagulation defect, depression, and muscle weakness, also had multiple MDS assessments completed over the review period, including quarterly and annual assessments. The record contained a note that a care conference was offered to the resident’s representative, who declined to attend, but there was no documentation of any care conferences for the most recent 12 months. The Unit Care Coordinator confirmed that no other care conference documentation was available for this resident. Facility policy stated that periodic care conferences involving the resident, family, and the interdisciplinary team are part of the care planning process, but the required periodic care conferences and corresponding documentation were not completed for these two residents.
Plan Of Correction
THIS PLAN OF CORRECTION SERVES AS BERKELEY SQUARE'S CREDIBLE ALLEGATION OF SUBSTANTIAL COMPLIANCE AS OF June 1, 2026. Without admitting or denying the validity or existence of the alleged deficiencies, Berkeley Square provides the following Plan of Correction: F657 The facility will continue to document completion of care conferences at the required intervals for all residents, including residents #04 & #15. To ensure compliance with this standard the following measures have be taken: 1. The social service designee and the inter- disciplinary team were re-educated by the administrator to the facility policy "Care Conference" on 4/29/26 and verbalized understanding. 2. Care conferences for resident #04 and resident #15 were conducted on or before 4/29/2026 by the interdisciplinary team. 3. Review of all other residents was conducted by the social service designee to validate and ensure that care conference schedule is up to date with timely care conferences scheduled for them on 4/15/2026. Audits of care conferences to be completed weekly for four weeks and then monthly after that by the social service designee. Documentation of the care conference including any identified concerns in the medical record. Administrator to validate audits/compliance and provide additional training as needed. Administrator will present results of these audits to QAPI committee for ongoing monitoring and further direction.
Failure to Reevaluate Blood Glucose After Treatment for Hyperglycemia
Penalty
Summary
The facility failed to ensure that a resident with diabetes received treatment in accordance with professional standards of practice when nursing staff did not reevaluate the resident's blood glucose after treatment for severe hyperglycemia. The resident, admitted with diagnoses including Alzheimer's disease, type II diabetes mellitus, and depression, had physician orders for Humalog insulin on a sliding scale before meals, Lantus insulin 25 units daily, and lisinopril 5 mg daily. The resident required extensive assistance with activities of daily living, including transfers, toileting hygiene, eating, and bathing. On the evening in question, the resident's blood glucose was documented as 532 mg/dL, and the on-call provider was notified. The provider gave a new order to administer an additional 8 units of lispro (Humalog) and to recheck the blood glucose in 30 minutes. The electronic medication administration record showed that the blood glucose of 532 mg/dL was obtained at 9:00 p.m. and that the additional 8 units of lispro were administered at 9:21 p.m. However, there was no documentation in the resident's chart that the blood glucose was rechecked after the additional insulin was given. In an interview, the DON confirmed there was no evidence of reevaluation and verified that, according to the facility's "Abnormal Blood Glucose Procedure" policy, the resident should have been reevaluated and that the evaluation step should have been included in the progress note documentation.
Plan Of Correction
F684 The facility will continue to ensure all residents, including #03, receive treatment in accordance with professional standards of practice and reevaluated for hyperglycemia. To ensure compliance with this standard the following measures have been taken: 1. The director of nursing assessed resident #03, reviewed documentation and orders and found no ill effects immediately 4/16/26. 2. All licensed nurses were re-educated to facility policy "Blood Glucose Monitoring" by the Director of Nursing/designee in April 2026. 3. Audits of like-residents that require blood sugar checks to be completed by the director of nursing/designee two times a week for 4 weeks and then monthly after that to validate correct follow through when there is abnormally high blood glucose result. The Administrator will bring results of these audits to the QAPI committee for ongoing monitoring and further direction.
Failure to Act on Pharmacist Drug Regimen Recommendation for Thyroid Medication
Penalty
Summary
The deficiency involves the facility’s failure to ensure that pharmacy recommendations from the monthly drug regimen review were acted upon and documented for a resident. The resident was admitted with diagnoses including Parkinson’s disease, dementia, and hypothyroidism, and had current physician orders for levothyroxine 150 mcg once daily, buspirone 50 mg twice daily, and losartan 100 mg once daily. A medication regimen review dated 11/25/2025 included a consultant pharmacist recommendation that levothyroxine be administered consistently in the morning on an empty stomach, at least 30–60 minutes before food, per manufacturer instructions. There was no specific physician response in the medical record to this recommendation, and the facility’s policy stated that consulting pharmacist reviews are sent to nursing and addressed with the primary care provider or consulting specialist for review and follow-up. Review of the resident’s medication administration record for April 2026 showed levothyroxine scheduled for 9:00 a.m. On observation, the resident was seen eating breakfast in the dining area at 8:03 a.m., and an LPN reported administering the levothyroxine 150 mcg to the resident while the resident was in the dining area eating breakfast. The DON confirmed there was no evidence in the resident’s medical record explaining why the consultant pharmacist’s recommendation from 11/25/2025 was or was not acted upon. This lack of documented physician review and action on the pharmacist’s identified irregularity constituted noncompliance with the drug regimen review requirements.
Plan Of Correction
F756 The facility will continue to ensure the pharmacy recommendations from the monthly drug regimen review by a licensed pharmacist are acted upon for all residents, including #08. To ensure compliance with this standard the following measures have been taken: 1. Resident #08 was assessed by the registered nurse and med review completed by 4/28/26. After review of resident's drug regime's, it was discovered that resident #8 had 2 separate medication recommendations on the same form, to be reviewed by two separate practitioners, pharmacy has been instructed and agreed to separate meds on individual forms. 2. Licensed nurses re-educated to facility policy "Drug Regimen Review" by Director of nursing/designee in April 2026 and no later than 5/8/26. Licensed nurses are responsible for ensuring the reviews and recommendations are given to the physician for timely review. 3. Review of all other current residents Drug Regimen orders completed by Director of nursing/designee on 4/16/26 to ensure recommendations were followed up on/reviewed by the physician and address concerns if needed. 4. Audit of drug regime recommendations, pharmacy recommendations, and physician follow up to be completed weekly for four weeks by the Director of nursing/designee. Administrator will present results of these audits to the QAPI committee for ongoing monitoring and further direction.
Failure to Use Required Gait Belt During Ambulation Resulting in Resident Fall
Penalty
Summary
The deficiency involves the facility’s failure to ensure that a required gait belt was used while assisting a high fall‑risk resident with ambulation, resulting in a fall with head injury. The resident had multiple diagnoses including metabolic encephalopathy, hypertension, osteoarthritis, muscle weakness, gait and mobility abnormalities, major depressive disorder, anxiety, and visual hallucinations. Admission and subsequent MDS and fall risk assessments documented that the resident was severely cognitively impaired, required moderate to maximal assistance with transfers and ambulation, could not independently come to a standing position, exhibited loss of balance while standing, used an assistive device, and had decreased muscle coordination. The resident had a history of falls prior to admission and was assessed as being at high, later moderate, risk for falls. The resident’s fall care plan identified her as at risk for falls and included interventions such as providing maximum to moderate assistance with transfers and walking short distances, use of a walker and wheelchair, and following the facility’s fall protocol. Therapy notes and care conference documentation indicated that the resident leaned backwards when standing, required contact guard to minimal assistance for bed mobility and transfers, and needed constant verbal cueing for safe sequencing during toilet transfers. The physical therapist confirmed that the resident was to use a gait belt with staff when ambulating, and the DON verified that therapy had assessed the resident as requiring contact guard assistance and a gait belt for ambulation and transfers. On the day of the incident, a CNA was assisting the resident from her recliner to the bathroom using a walker. The CNA walked beside the resident, providing guidance and support, and reported having a hand on the resident while assisting her. As they approached the bathroom door, the CNA reached for the doorknob to open it, and at that moment the resident began to lose her balance and fell backwards to the floor, striking the back of her head. The nurse who responded found the resident on her back at the foot of the bed with her feet near the bathroom, noted a red raised area on the back of the head, and documented that the resident was not wearing a gait belt and that the gait belt was on the dresser. In the facility’s investigative summary and in interviews, the CNA acknowledged that she did not have a gait belt on the resident while ambulating her, despite the resident’s assessed need for hands‑on assistance and gait belt use per facility policy and the resident’s care and therapy plans.
Failure to Implement PD Orders and Monitor Resident Receiving Peritoneal Dialysis
Penalty
Summary
The deficiency involves the facility’s failure to implement pre-admission physician orders for peritoneal dialysis (PD) and to provide ongoing monitoring for a resident with chronic kidney disease (CKD) stage five who required PD. Pre-admission orders dated 11/14/25 specified three daily PD exchanges at 6:00 A.M., 2:00 P.M., and 10:00 P.M., and directed staff to monitor for signs and symptoms of peritonitis, including fever, abdominal pain, and cloudy effluent. These monitoring orders were not entered into the facility’s physician orders. The resident’s care plan noted the need for PD and included general monitoring interventions (labs, signs of bleeding, bacteremia, septic shock, and significant vital sign changes), but did not specifically address the ordered monitoring for peritonitis. Review of PD documentation showed incomplete and inconsistent charting of treatments and resident condition. The paper peritoneal flowsheet had columns for time of PD and condition/comments, including instructions to call the nurse immediately for cloudy fluid, abdominal pain, or fever. However, the first entry on 11/15/26 at 2:00 P.M. only noted that the PD nurse completed the exchange, and the 10:00 P.M. entry that day had no condition/comment documentation. Subsequent days (11/16/25, 11/17/25, and 11/18/25) contained only one condition/comment entry per day rather than for each exchange, and there was no documentation that the 6:00 A.M. PD on 11/18/25 was completed. The PD cycler flowsheet starting 11/19/25 lacked any description of the effluent on multiple days. The PD nurse from the dialysis company stated facility staff were expected to monitor effluent for cloudiness and assess for abdominal pain and fever, and the DON confirmed there was no electronic physician order for peritonitis monitoring or for use of the PD cycler, that the paper charting did not allow for effluent description or symptom documentation for each treatment, and that PD was not documented at one ordered time. The facility’s dialysis policy required ongoing assessment and monitoring for complications before, during, and after treatments, which was not reflected in the documentation for this resident.
Improper Infection Control During Medication Administration
Penalty
Summary
Surveyors identified a deficiency in infection prevention and control related to medication administration for Resident #29. The resident was admitted on 02/28/14 with diagnoses including depression, traumatic brain injury, and anxiety, and had impaired cognition per a quarterly MDS assessment. During an observation on 03/25/26 at 6:58 A.M., RN #281 prepared the resident’s medications by removing an Amoxicillin-Pot Clavulanate tablet from the medication card and pushing it directly into her ungloved hand, then using her fingers to place the pill into a medication cup. The same process was observed for multiple other medications, including Escitalopram Oxalate, Furosemide, Sennosides, Lyrica, and Vitamin D, each being pushed from the card into the RN’s ungloved hand and then transferred by her fingers into the medication cup before administration to Resident #29. In a subsequent interview at 7:27 A.M. the same day, RN #281 confirmed she had placed each medication into her ungloved hands prior to administration and acknowledged that the proper procedure was to push the pills directly from the card into the medication cup. Review of the facility’s “Medication Administration – General guidelines” policy, revised 10/08/25, stated that medications are to be administered in accordance with good nursing principles and practices. This practice failure was cited as a deficiency under Complaint Number 2681777.
Improper Use of Wheelchair as a Physical Restraint
Penalty
Summary
Surveyors identified a deficiency related to the facility’s failure to ensure a resident was free from physical restraints. Resident #7, admitted with diagnoses including Alzheimer’s disease, diabetes mellitus, and anxiety disorder, was documented on a recent MDS as rarely understood and dependent for ADLs except eating. The resident ambulated independently on the unit without an assistive device and had documented verbal and other behaviors occurring one to three days during the look-back period. The care plan noted the resident had potential to be physically aggressive, chase staff, throw objects, and be combative with care, with interventions such as offering choices, administering medications as ordered, and intervening early when agitation occurred. During an observation and interview, Resident #7 was found sitting in a chair with the right arm of the chair positioned against the nursing station and a wheelchair placed directly in front of him. The left arm of the wheelchair was also against the nursing station, and both wheelchair wheels were locked, creating a barrier that appeared to restrain the resident, who was sleeping with his knees touching the locked wheelchair. An LPN confirmed both wheelchair wheels were locked and that the wheelchair should not have been placed in front of the resident. A CNA reported she had placed the wheelchair there in preparation to get the resident up for lunch, was unable to transfer him, and left the wheelchair in that position, acknowledging it was wrong to keep it there. The facility’s physical restraint policy stated that physical restraints are not used except when alternatives are not appropriate or effective for treating a medical symptom and defined physical restraints as any device attached or adjacent to the body that the individual cannot easily remove and that restricts freedom of movement or access to the body.
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