Above average — CMS composite of the measures below.
The next survey window likely opens around November 2026
Estimate from public CMS data, current as of July 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at The Friendly Home during CMS and state inspections, most recent first.
Surveyors found that three residents were exposed to accident hazards due to facility failures: one resident with dementia eloped after a malfunctioning door was not properly addressed and staff were unaware of elopement risks; another resident with mild cognitive impairment kept unsecured alcohol at bedside without care planning, despite other residents with wandering tendencies nearby; and a third resident used a transfer bar with a significant gap to the mattress, with no documented safety checks performed as required.
Surveyors found that three residents experienced significant medication errors, including missed doses of prescribed medications after hospital discharge and improper insulin administration outside of ordered parameters. Two residents with diabetes received insulin without appropriate blood glucose checks or despite low glucose levels, and another resident did not receive any prescribed medications or treatments for several days after returning from the hospital. Staff interviews confirmed that these actions were not consistent with physician orders or facility policy.
Failure to Knock, Communicate, and Respect Resident Preferences: Staff entered a resident's room without knocking or announcing themselves, did not communicate during care interactions, and moved the resident's personal items without discussion. The resident had Parkinson's disease, dysarthria, and was cognitively intact, with a care plan calling for simple explanations, eye contact, and allowing time to respond; the resident stated staff sometimes entered and completed tasks without speaking and preferred staff ask permission before entering or moving items.
Failure to Prevent Accident Hazards and Provide Adequate Supervision
Penalty
Summary
Surveyors identified multiple deficiencies related to accident hazards and inadequate supervision for three residents. One resident with dementia and a history of wandering and exit-seeking behaviors eloped from the facility after a malfunctioning door was not properly addressed. Despite repeated maintenance work orders indicating the door was not latching properly, there was no documentation of effective interventions to ensure the resident's safety. Staff interviews revealed a lack of awareness about which residents were at risk for elopement, and the concierge allowed the resident to exit, mistaking them for a visitor. The resident was later returned by police. Another resident with mild cognitive impairment and a history of subdural hemorrhage was observed to have unopened wine bottles unsecured at their bedside over several days. The resident's care plan and medical orders did not address personal alcohol possession or consumption, and staff interviews revealed inconsistent knowledge and practices regarding residents keeping alcohol in their rooms. There were also other residents with wandering tendencies on the same unit, increasing the risk of unauthorized access to the alcohol. A third resident, who had muscle weakness and a thoracic wedge compression fracture, used a right-sided transfer bar for bed mobility. Observations revealed a gap of approximately four inches between the transfer bar and mattress, creating a potential entrapment hazard. The facility could not provide documentation that transfer bar and bed safety checks were performed every shift as required. Interviews indicated that the resident was not included on the list for quarterly transfer bar assessments, and the required safety checks were not documented until after the deficiency was identified.
Failure to Prevent Significant Medication Errors for Multiple Residents
Penalty
Summary
Surveyors identified that the facility failed to ensure residents were free from significant medication errors for three of six residents reviewed. One resident, who had diagnoses including Parkinson's disease and localized edema, was not administered any of their prescribed medications or treatments for several consecutive days after returning from a hospital visit. The resident's medications, including carbidopa-levodopa for Parkinson's and hydrochlorothiazide for edema, as well as compression stockings, were placed on hold without documented discontinuation by a provider or clarification from the primary care provider, despite hospital discharge instructions to follow up regarding continuation of medications. Another resident with diabetes, dementia, and hypertension received insulin outside of the administration parameters specified in the medical order. This included instances where insulin was administered despite blood glucose levels being below the ordered threshold, and occasions where there was no documented evidence that a blood glucose measurement was obtained prior to insulin administration. Facility staff interviews confirmed that insulin should not be given without a recent blood glucose check, and that the timing of blood glucose monitoring in relation to insulin administration was not consistent with facility policy or physician orders. A third resident, also with diabetes, received insulin when their blood glucose was below the ordered hold parameter. The insulin was administered despite the order to hold if blood glucose was less than 100 mg/dL and/or if the patient was not eating. Staff interviews confirmed that the insulin should have been held and the provider notified, but this did not occur. These findings demonstrate that the facility did not consistently follow physician orders and facility policy regarding medication administration and documentation.
Failure to Knock, Communicate, and Respect Resident Preferences
Penalty
Summary
The facility failed to ensure Resident #138 was treated with respect and dignity and cared for in a manner and environment that promotes the maintenance or enhancement of quality of life. Resident #138 had diagnoses including Parkinson's disease, a right femur fracture, and dysarthria following a stroke, and the MDS documented the resident was cognitively intact. The care plan identified a communication problem related to dysarthria/Parkinson's disease and included interventions such as allowing adequate time to respond, repeating information as needed, refraining from rushing, making eye contact, using simple words or alternative communication tools, providing step-by-step instructions, and asking for the resident's assistance rather than telling them what to do. Despite these documented needs, staff were observed entering the resident's room without knocking or announcing their presence. During one observation, an unknown staff member entered the room without speaking. During another, a CNA entered carrying the resident's meal tray without knocking or announcing herself, did not communicate with the resident during the interaction, placed the meal tray at the foot of the bed, and removed personal items from the bedside table without discussing the action with the resident or asking for the resident's preference. The resident stated staff sometimes entered without speaking, completed tasks, and left without communicating, and also stated a preference that staff ask permission before entering the room and before moving personal items.
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Illustrative
What surveyors actually found near you
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
Illustrative
A prioritized, do-first checklist
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Illustrative
Risk indicators are statistical estimates from public CMS data — not predictions, findings, or compliance advice.
Nursing homes near Rochester
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Blossom Health Care Center Inc. | 1.8 mi | ★★★★★ | 1 | 0 |
| Penfield Place | 2.1 mi | ★★★★★ | 0 | 0 |
| Jewish Home Of Rochester | 2.9 mi | ★★★★★ | 10 | 0 |
| The Brightonian, Inc | 2.9 mi | ★★★★★ | 0 | 0 |
| Highlands Living Center | 3.1 mi | ★★★★★ | 2 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release July 2026) and official state health department websites.