Average — CMS composite of the measures below.
Past the typical resurvey interval — a standard survey could occur at any time
Estimate from public CMS data, current as of July 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Ozanam Hall Of Queens Nursing Home Inc during CMS and state inspections, most recent first.
A resident with severe cognitive impairment was found with facial discoloration, suspected to be from a fall. Despite documentation of the injury, the DON did not report it to the Department of Health, as they did not consider it an injury of unknown origin.
The facility failed to maintain resident dignity during mealtimes, as staff were observed feeding residents while standing, contrary to policy. Additionally, a resident was left waiting for their meal while another resident at the same table was served and finished eating. Staff cited chair height as a reason for standing, and there was a lack of awareness about the resident's meal status. The DON and administrator emphasized the importance of respecting resident dignity.
A facility failed to involve a resident in their care planning process by not inviting them or their representative to quarterly care plan meetings, despite the facility's policy requiring such participation. The resident had severe cognitive impairment and was dependent on staff, yet their representative was not invited to meetings after the initial one. Staff interviews revealed a misunderstanding of the policy, with only initial, significant change, and annual meetings including resident and family participation.
A resident with dementia and other conditions was observed unkempt and with a strong urine odor due to not receiving scheduled showers. Despite the resident's refusals, staff failed to document these incidents or communicate them effectively, leading to inadequate care. The DON was unaware of the issue, highlighting a breakdown in communication and adherence to the care plan.
The facility failed to provide individualized activity programs for two residents with dementia, leaving them unengaged and without access to preferred activities. Despite care plans indicating preferences for music, reading, and social interaction, the residents were observed without meaningful engagement, and the facility lacked structured activities on their unit.
A resident with a hearing impairment did not receive necessary audiology services or assistive devices, despite being identified as hard of hearing in their care plan. Interviews revealed a lack of awareness and follow-up by facility staff, and the facility lacked a policy for audiology consultations.
Two residents requiring continuous oxygen therapy did not have their oxygen saturation levels consistently monitored, with the last recorded levels months prior. Additionally, oxygen tubing was not changed weekly as per facility policy, and tubing lacked date labels. Nursing staff interviews revealed inconsistencies in protocol adherence, and the DON acknowledged oversight failures.
Failure to Report Injury of Unknown Origin
Penalty
Summary
The facility failed to report an injury of unknown origin for a resident, as required by regulations. The resident, who was admitted with diagnoses including Non-Alzheimer's Dementia, Traumatic Brain Dysfunction, and a Fracture of Nasal Bones, was identified as severely cognitively impaired. During a visit, the resident's child noticed discoloration on the resident's face, which the resident attributed to a fall. A Licensed Professional Nurse documented the discoloration on the resident's lower lip and chin, but there was no evidence that this injury was reported to the New York State Department of Health within the required timeframe. The Director of Nursing stated that the incident was not reported because they did not consider it an injury. Despite the documentation of the discoloration and the inability of the resident or their child to explain the fall, the Director of Nursing did not classify the incident as an injury of unknown origin. This oversight resulted in a failure to comply with the requirement to report such injuries immediately, or within two hours, to the appropriate authorities.
Failure to Maintain Resident Dignity During Mealtimes
Penalty
Summary
The facility failed to ensure that residents were treated with respect and dignity during mealtimes, as observed during the Recertification survey. Specifically, staff members were seen feeding residents while standing, which is against the facility's policy that requires staff to be seated to maintain resident dignity. This was observed with multiple residents on Units 6 and 4, where staff cited the height of the residents' chairs as a reason for standing. Interviews with staff revealed a lack of awareness or concern about the policy, with some staff suggesting the need for higher chairs to comply with the policy. Additionally, a resident was left waiting for their meal for an extended period while seated at a table with another resident who had already been served and completed their meal. This oversight led to the resident expressing anger and requesting to leave the dining room. Interviews with nursing staff indicated a lack of awareness regarding the resident's meal status, and the Director of Nursing acknowledged the importance of staff being at the same level as residents during feeding to ensure dignity. The facility's administration emphasized the importance of respecting resident dignity, indicating that both agency and facility staff receive training on this matter.
Failure to Involve Resident in Care Planning Process
Penalty
Summary
The facility failed to ensure that residents were given the opportunity to participate in their care planning process, as required by their policy. This deficiency was identified during a recertification survey, where it was found that a resident or their representative was not invited to attend care planning meetings after the initial meeting. The facility's policy stated that residents and their representatives should receive advance notice of care planning conferences to enable their participation. However, interviews with staff revealed that residents and their families were not invited to quarterly care plan meetings, contrary to the facility's policy. The resident involved had severe cognitive impairment and was dependent on staff for activities of daily living. Despite this, the resident's representative reported not being invited to any care plan meetings after the initial one. Interviews with the social worker and the director of social work confirmed that they only invited residents and their families to initial, significant change, and annual care plan meetings, not quarterly ones. The director of nursing and the administrator were under the impression that residents and their families were invited to all care meetings, indicating a lack of communication and adherence to the facility's policy.
Failure to Provide Necessary Hygiene Care
Penalty
Summary
The facility failed to ensure that a resident who was unable to carry out activities of daily living received the necessary services to maintain grooming and personal hygiene. This deficiency was identified during a recertification survey, where a resident with diagnoses including dementia, anxiety disorder, and depression was observed unkempt, wearing dirty clothing, and emitting a strong urine odor. The resident required partial or moderate assistance with bathing and toileting, as documented in their care plan, but was not receiving showers as scheduled due to refusals. Observations and interviews revealed that the resident often refused showers and care, and staff were aware of this behavior. Certified Nursing Assistants reported that the resident was aggressive, refused to let anyone enter their room, and would often put on dirty clothing after being dressed in clean clothes. Despite these challenges, there was no documentation of the resident's refusals in the Certified Nursing Assistant Task records, and the Director of Nursing was unaware that the resident was not receiving showers as scheduled. The facility's policy stated that residents unable to perform activities of daily living independently should receive necessary services to maintain hygiene. However, the staff did not effectively communicate or document the resident's refusals, and the unit nursing supervisor did not ensure that care was provided according to the plan. This lack of communication and documentation contributed to the resident's unkempt appearance and strong odor, indicating a failure to provide adequate care as per the facility's policy.
Deficiency in Resident Activity Engagement
Penalty
Summary
The facility failed to provide an ongoing program of activities tailored to the individual preferences and needs of residents, as required by their policy. This deficiency was observed during a recertification survey, where two residents, identified as Resident #347 and Resident #409, were not engaged in any meaningful activities. Resident #347, who has non-Alzheimer's dementia and cataracts, was observed multiple times seated in a wheelchair in locations where they could not participate in or view the activities, such as a television playing a Catholic mass service, which was not aligned with their preferences. The resident's care plan indicated a preference for music and being around pets, yet there was no evidence of engagement in these activities. Similarly, Resident #409, who has atrial fibrillation, renal insufficiency, and non-Alzheimer's dementia, was observed in isolation without access to preferred activities such as reading materials or music. Despite expressing a desire for newspapers, magazines, or books, and a willingness to participate in group activities, there was no documentation of such engagement. The resident's care plan also emphasized the importance of these activities, yet they were left without the necessary resources or visits from recreation staff. The facility's activity calendars for several months showed no scheduled activities on the 10th floor, where these residents were located. Interviews with staff, including the Activity Director and nursing staff, revealed that there was no designated activity leader for the unit, and residents were expected to attend activities on other units or remain in their rooms. This lack of structured activities and failure to provide individualized engagement opportunities contributed to the deficiency in meeting the residents' psychosocial needs.
Failure to Provide Audiology Services for Hearing-Impaired Resident
Penalty
Summary
The facility failed to ensure that a resident with a hearing impairment received proper treatment and assistive devices to maintain hearing abilities. This deficiency was identified during a recertification survey, where it was found that a resident with a known hearing impairment did not receive an audiology consultation or any assistive devices to improve their hearing. The resident, who was moderately cognitively impaired, was unable to hear the surveyor's questions and had to ask for repetition. Despite having a comprehensive care plan that acknowledged the resident's communication problem due to being hard of hearing, there was no evidence of an audiology consult or hearing aid provision in the resident's records. Interviews with facility staff and the resident's family revealed a lack of awareness and follow-up on the resident's hearing issues. The Director of Nursing and the attending physician both acknowledged that residents with hearing impairments should be accommodated with assistive devices if needed, and that the facility's audiologist visits regularly. However, the Director of Nursing was unaware of the resident's hearing problem, and the resident's child could not recall any discussions about hearing concerns or audiology consultations. The facility lacked a policy and procedure for audiology consultations, relying instead on individual care plans, which contributed to the oversight.
Inadequate Respiratory Care and Monitoring
Penalty
Summary
The facility failed to provide appropriate respiratory care for residents requiring continuous oxygen therapy, as evidenced by the lack of proper monitoring and maintenance of oxygen equipment. Specifically, two residents, one with heart failure and shortness of breath, and another with pneumonia and chronic obstructive pulmonary disease, did not have their oxygen saturation levels consistently monitored. The last recorded oxygen saturation for one resident was in June, and for the other, it was in July, with no subsequent documentation of monitoring. This lack of monitoring poses a risk of respiratory distress for residents on continuous oxygen. Additionally, the facility did not adhere to its policy of changing oxygen tubing weekly and labeling it with the date of change. Both residents reported that their oxygen tubing had not been changed for weeks, and observations confirmed the absence of date labels on the tubing. Interviews with nursing staff revealed inconsistencies in the understanding and implementation of the facility's protocol for changing and dating oxygen tubing, further contributing to the deficiency. The Director of Nursing Services acknowledged the failure to monitor oxygen saturation levels and change tubing as per protocol, attributing it to a lack of oversight by floor supervisors. Despite the facility's policy and in-service training provided to staff, these deficiencies were not identified or corrected, indicating a systemic issue in ensuring compliance with respiratory care standards.
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What surveyors actually found near you
We read the 1,095 citations issued within 25 miles in the last 12 months — including the 17 immediate-jeopardy cases — and tell you exactly what happened, in plain English, matched to your record.
Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
Illustrative
A prioritized, do-first checklist
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Risk indicators are statistical estimates from public CMS data — not predictions, findings, or compliance advice.
Nursing homes near Bayside
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Elmhurst Care Center, Inc, | 2.1 mi | ★★★★★ | 0 | 0 |
| The Grand Rehabilitation And Nursing At Queens | 2.2 mi | ★★★★★ | 0 | 0 |
| Bridge View Nursing Home | 2.2 mi | ★★★★★ | 0 | 0 |
| Long Island Care Center Inc | 2.4 mi | ★★★★★ | 2 | 0 |
| Franklin Center For Rehabilitation And Nursing | 2.4 mi | ★★★★★ | 3 | 0 |
Every risk area ranked, a do-first checklist, and your local survey patterns
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release July 2026) and official state health department websites.