Average — CMS composite of the measures below.
Past the typical resurvey interval — a standard survey could occur at any time
Estimate from public CMS data, current as of July 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at New Glen Oaks Nursing Home, Inc during CMS and state inspections, most recent first.
The facility did not ensure residents and their families were involved in quarterly care plan meetings, as required by policy. Three residents with cognitive impairments were not invited to these meetings, despite the facility's policy to include them. Staff interviews revealed it was not the practice to invite residents or families to quarterly meetings unless there was a significant change in status.
The facility failed to maintain a safe, clean, and homelike environment on Unit 2, with issues such as mismatched paint, unpainted walls, stained floors, dusty windowsills, cracked walls, sticky tabletops, and broken blinds. Despite some efforts by the Interim Environmental Director and Administrator, there was no systematic tracking of maintenance requests, leading to these deficiencies.
A facility failed to revise a comprehensive care plan for a resident with Dementia, Hypertension, and Hyperkalemia, specifically regarding therapeutic activities. The care plan, last updated in October 2023, was not reviewed after quarterly assessments in February and May 2024. Staff interviews revealed that care plans should be reviewed after each assessment, but the Interim Recreation Director had not attended relevant meetings, leading to the oversight.
A facility failed to accurately document a resident's advance directives, leading to a discrepancy between the medical order and the labeling of the medical record. The resident's identification bracelet indicated CPR status, while the medical chart documented CPR and Do Not Intubate. A later Physician's Order incorrectly documented Do Not Resuscitate, which was acknowledged as an error by the Medical Doctor. Staff interviews revealed confusion about the resident's code status, with no documented evidence of a change in advance directives.
A resident with dementia and other conditions was not engaged in activities that met their preferences, as observed during a survey. Despite having a care plan indicating a need for regular engagement, the resident was often left without interaction or participation in scheduled activities. Staff interviews confirmed the lack of organized activities on the unit, and the Interim Recreation Director admitted to not updating the care plan since October 2023.
A facility failed to ensure the provision of a hospice plan of care for a resident, resulting in a deficiency. The resident, with multiple health conditions, was discharged from hospice without the facility's knowledge. There was no comprehensive care plan or interdisciplinary documentation on file. Interviews revealed a lack of communication and documentation transfer between the hospice agency and the facility.
The facility failed to transmit MDS assessments to CMS within the required 14-day period for three residents. The MDS Coordinator was responsible for ensuring completion, while the facility owner handled transmission. Both the owner and the Administrator were unaware of the delays, leading to non-compliance with regulatory requirements.
Failure to Involve Residents in Care Plan Meetings
Penalty
Summary
The facility failed to ensure that residents were involved in the development and implementation of their comprehensive care plans, as required. This deficiency was identified during a recertification survey, where it was observed that residents and their families were not invited to participate in quarterly care plan meetings. Specifically, three residents were reviewed, and it was found that neither they nor their representatives were invited to these meetings, despite the facility's policy stating that residents and their families should be invited to care plan meetings upon admission, annually, and when there is a significant change in the resident's condition. Resident #41, who has moderately impaired cognition, and Resident #23, who has severely impaired cognition, both had no documented evidence of being invited to quarterly care plan meetings. Similarly, Resident #48, who has aphasia and rarely/never understood, had no evidence of being invited to quarterly meetings, although their representative attended the annual meeting. Interviews with facility staff, including a registered nurse and a social worker, revealed that it was not the practice to invite residents or their families to quarterly meetings unless there was a significant change in the resident's status. The facility administrator was unaware of this practice and stated that residents and their representatives were not always available to attend meetings.
Failure to Maintain a Safe and Homelike Environment
Penalty
Summary
The facility failed to provide a safe, clean, comfortable, and homelike environment for its residents, as observed during the Recertification Survey. On Unit 2, several deficiencies were noted, including mismatched paint, unpainted walls, stained bathroom floors, dusty windowsills, cracked walls, sticky tabletops, and broken window blinds. These issues were observed in multiple rooms, indicating a lack of maintenance services necessary to maintain a sanitary, orderly, and comfortable interior. The facility's policies for housekeeping and maintenance were not adequately followed, as evidenced by the unclean and poorly maintained conditions. Interviews with the Interim Environmental Director and the Administrator revealed that while some efforts were being made to address these issues, such as plastering and painting walls and replacing broken blinds, there was no systematic tracking of maintenance requests or ongoing work. The Interim Environmental Director admitted to not keeping logs of maintenance activities, and the Administrator acknowledged the need for painting and maintenance in resident rooms. Despite daily rounds and cleaning by housekeeping staff, the facility failed to ensure that all areas were properly maintained, resulting in the observed deficiencies.
Failure to Revise Comprehensive Care Plan for Resident Activities
Penalty
Summary
The facility failed to ensure that comprehensive care plans were reviewed and revised by the interdisciplinary team after each assessment, specifically concerning therapeutic activities for a resident diagnosed with Dementia, Hypertension, and Hyperkalemia. The care plan for this resident, which included preferences for activities such as watching television and coloring, was last reviewed and revised in October 2023. However, there was no documented evidence of review or revision following the quarterly assessments conducted in February and May 2024. Interviews with facility staff revealed that care plans are supposed to be reviewed and revised after every assessment and during scheduled meetings. Despite this, the Interim Recreation Director, who had been in the role for a few months, had not attended care plan meetings for the resident in question and could not explain the lack of updates to the care plan following the recent assessments. This oversight was identified during a recertification survey conducted in June 2024.
Inaccurate Documentation of Resident's Advance Directives
Penalty
Summary
The facility failed to ensure that a resident's wishes regarding Cardiopulmonary Resuscitation (CPR) were accurately documented, leading to a discrepancy between the medical order and the labeling of the medical record. The resident, who was admitted with diagnoses of Diabetes Mellitus, Dementia, and Hypertension, had severely impaired cognition. Observations revealed that the resident's identification bracelet indicated CPR status, while the medical paper chart documented CPR and Do Not Intubate. The Medical Orders for Life-Sustaining Treatment (MOLST) form and the Physician's Order both documented CPR and Do Not Intubate, but a later Physician's Order documented Do Not Resuscitate without mentioning CPR or Do Not Intubate. There was no documented evidence of a change in the resident's advance directive status during or after hospitalization. Staff interviews revealed confusion regarding the resident's code status, with a registered nurse stating that a Do Not Resuscitate order was initiated upon readmission from the hospital, but no documentation was found to support this change. The Medical Doctor acknowledged that the Do Not Resuscitate order was entered in error, and the Social Worker confirmed that the advance directive was reviewed with the resident's representative without any changes. This inconsistency in documentation and communication led to a deficiency in accurately reflecting the resident's advance directives.
Deficiency in Resident Activity Engagement
Penalty
Summary
The facility failed to provide an ongoing activities program that met the interests and supported the physical, mental, and psychosocial well-being of its residents, specifically for Resident #41. This resident, who has a diagnosis of dementia, hypertension, and hyperkalemia, was observed multiple times without engagement in activities that align with their preferences. The resident's care plan and therapeutic recreation assessment indicated a preference for activities such as keeping up with the news, coloring, and participating in group activities. However, observations during the survey period showed that the resident was left without interaction or participation in scheduled activities, such as the rolling resource cart, coffee cart, and morning coloring sessions. The facility's activity logs revealed that Resident #41 participated in activities only 18 out of 92 days, which included events like Bingo, Sunday Social, and Fresh Air Club. Despite the resident's care plan and assessment indicating a need for regular engagement, there was no documented evidence of ongoing activities or that the resident refused to participate. Staff interviews confirmed the lack of organized activities on the unit and highlighted that activities primarily occurred on the first floor, requiring assistance for residents on other floors to attend. The Interim Recreation Director admitted to not being familiar with Resident #41's activity preferences and acknowledged that the care plan had not been updated since October 2023. The director also noted that activities were mostly held on the first floor, which posed a challenge for residents like Resident #41, who needed assistance to attend. This lack of coordination and failure to update the care plan contributed to the deficiency in meeting the resident's activity needs.
Deficiency in Hospice Care Coordination and Documentation
Penalty
Summary
The facility failed to ensure that the most recent hospice plan of care was provided for a resident, leading to a deficiency identified during a recertification survey. The hospice assessment, plan of care, and interdisciplinary notes were not available for review, and the facility was unaware that the resident had been discharged from hospice services. This issue was evident for one resident reviewed for hospice care. The facility's policy requires a coordinated plan of care between the facility, hospice agency, and resident/family, which was not adhered to in this case. The resident involved had diagnoses including coronary artery disease, hypertensive heart disease with heart failure, and respiratory failure. Despite being admitted to hospice care, there was no comprehensive care plan from the hospice agency on file, nor any interdisciplinary team documentation. Interviews with facility staff and the hospice registered nurse revealed a lack of communication and documentation transfer between the hospice agency and the facility. The hospice nurse did not inform the facility of the resident's discharge from hospice care, and the facility's director of nursing was unaware of this change in the resident's status.
Failure to Timely Transmit MDS Assessments
Penalty
Summary
The facility failed to ensure that Minimum Data Set (MDS) assessments were transmitted to the Centers for Medicare and Medicaid Services (CMS) Data System within the required 14-day period after completion. This deficiency was identified during a Recertification Survey conducted from June 3, 2024, to June 10, 2024, affecting three residents out of a sample of 17. Specifically, the MDS assessments for Residents #2, #21, and #23 were not transmitted within the mandated timeframe. Resident #2's quarterly MDS assessment, completed on January 2, 2024, was not transmitted until April 10, 2024. Similarly, Resident #21's quarterly assessment, completed on January 2, 2024, was transmitted on March 10, 2024. Resident #23 had a significant change in status assessment completed on January 9, 2024, which was not transmitted until April 11, 2024, and a quarterly assessment completed on May 6, 2024, transmitted on June 6, 2024. Interviews conducted during the survey revealed a lack of awareness and communication regarding the transmission process. The Minimum Data Set Coordinator (MDSC) stated that they were responsible for scheduling and ensuring the completion of each department's section in the MDS assessment, but the facility owner was responsible for transmitting the completed assessments to CMS. The MDSC was unaware of the reasons for the delayed submissions. The facility owner also expressed unawareness of the late submissions. The Administrator confirmed the roles of the MDSC and the owner in the MDS process and was similarly unaware of the late submissions. This lack of awareness and communication contributed to the failure to meet the regulatory requirements for timely MDS data transmission.
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What surveyors actually found near you
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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Nursing homes near Glen Oaks
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Parker Jewish Institute For Health Care & Rehab | 0.5 mi | ★★★★★ | 1 | 0 |
| Little Neck Care Center | 1.4 mi | ★★★★★ | 1 | 1 |
| Highfield Gardens Care Center Of Great Neck | 1.7 mi | ★★★★★ | 0 | 0 |
| Northwell Health Stern Family Center For Rehabilit | 2 mi | ★★★★★ | 0 | 0 |
| Windsor Park Rehab & Nursing Center | 2.4 mi | ★★★★★ | 0 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release July 2026) and official state health department websites.