Above average — CMS composite of the measures below.
A standard survey is most likely before around October 2026
Estimate from public CMS data, current as of July 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Cliffside Rehab & Residential Health Care Center during CMS and state inspections, most recent first.
Improper Use of Side Rails and Lap Tray as Physical Restraints: Surveyors found multiple residents with impaired cognition and dependence for bed mobility or transfers in bed with full side rails raised on both sides, and one resident in a wheelchair with a lap tray that prevented rising. Records showed restraint assessments citing poor bed boundaries or agitation, but no documented evidence that alternatives were attempted before the devices were used, and no documented family consent or education on the risks and benefits of the side rails or lap tray.
Failure to provide ordered hand rolls for two residents with contractures. Both residents had severe cognitive impairment and were totally dependent for ADLs. Surveyors observed one resident repeatedly without a hand roll on one hand and the other resident without hand rolls on either hand, despite OT plans and MD orders for bilateral rolls at all times. Staff, including CNAs, LPNs, an RN supervisor, the rehab director, and the DON, were unaware the devices were not being applied or could not explain why they were not provided.
A resident with ESRD, intact cognition, and upper-extremity impairment had a cluttered room with cases of water, boxes, and other miscellaneous items placed on the floor beside the bed. The resident had a care plan for hoarding goods at bedside, but the SWD had not spoken with the resident about it, the DON was unsure whether bins purchased for storage were being used, and the Administrator stated they had discussed the accumulation of items but had not suggested elevating them or keeping them off the floor.
Incomplete Nursing Staffing Posting: Surveyors found that the facility’s daily nursing staffing postings in the lobby were missing the resident census and the total number and actual hours worked by RN, LPN, and CNA staff for each shift. The ADON stated the shift supervisors post the staffing schedule but do not document the census or actual hours worked, and the DON said the facility had passed prior surveys without being told the posting was out of compliance.
Improper Use of Side Rails and Lap Tray as Physical Restraints
Penalty
Summary
The facility failed to ensure that residents were free from physical restraints unless needed for medical treatment. During the recertification survey, surveyors observed 5 residents with impaired cognition and significant dependence for bed mobility or transfers who were in bed with both upper and lower half side rails raised on both sides. One resident was also observed in a wheelchair with a lap tray secured with Velcro straps that could not be easily removed and prevented the resident from rising. The report states that these devices were used even though the residents were unable to easily and voluntarily release them. For Resident #29, the record showed severe cognitive impairment, dependence for bed mobility and transfers, and repeated observations in bed with full side rails raised on both sides. The resident was unable to follow instructions, turn, or hold onto the rails. The side rail assessment documented that the rails limited the resident’s ability to exit the bed and that the medical symptom was inability to define bed boundaries. The record also showed no documented evidence that alternatives were attempted before side rails were used, and there was no documented evidence of family education regarding the risks and benefits of side rail use. Staff interviews stated the family had requested the rails, but the unit supervisor said there had been no discussion with the family about their use. For Resident #142, the record showed severe cognitive impairment, dependence for transfers and bed mobility, and daily use of bed rails and a chair that prevents rising. Surveyors observed the resident in bed with padded side rails raised on both sides and later on a wheelchair with a lap tray secured with Velcro straps. The resident could not release the side rails independently and the lap tray prevented rising. The restraint assessment listed redirection as the only alternative attempted and identified unsteady gait and unawareness of functional limitations as the medical symptom. There was no documented evidence that alternatives were attempted prior to implementing the side rails and lap tray, and no documented evidence of informed consent or family education about the risks and benefits of their use. Similar findings were documented for Residents #206, #125, and #3, whose records showed cognitive impairment, dependence for care, repeated observations with full side rails raised, restraint assessments identifying inability to define bed boundaries or motor agitation, and no documented evidence that alternatives were attempted before the restraints were used.
Failure to Provide Ordered Hand Rolls for Residents With Contractures
Penalty
Summary
The facility failed to ensure that residents with limited range of motion and contractures received the ordered adaptive devices to maintain or improve mobility. During the recertification survey, surveyors found that two residents with contractures were not consistently provided hand rolls as ordered. The deficiency involved Residents #20 and #85, both of whom had severe cognitive impairment and were totally dependent on staff for activities of daily living. Resident #20 had diagnoses including hypertension, respiratory failure, and amyotrophic lateral sclerosis. The resident’s care plan documented contractures to both hands and both feet, and the occupational therapy plan and physician’s order directed that bilateral hand rolls be applied at all times, with removal only for skin checks, hygiene care, and range of motion. However, the Certified Nursing Assistant Accountability Record did not consistently document that the hand rolls were provided, and surveyors observed the resident on multiple occasions without a hand roll on the right hand. The resident’s family stated that when they visited, the resident had only one roll applied, and a CNA stated they had been seeing and applying only one hand roll since the resident was on their assignment. An LPN stated they had not noticed that only one hand roll was being applied. Resident #85 had diagnoses including anemia, respiratory failure, and amyotrophic lateral sclerosis. The resident’s care plan addressed impaired physical mobility, and the occupational therapy evaluation documented decreased functional mobility, decreased range of motion, and strength, with a plan to apply hand rolls on both hands to prevent contracture. A physician’s order also directed bilateral rolls at all times, with removal only for skin checks, hygiene care, and range of motion. Surveyors observed the resident in bed with contractures and no device applied to either hand on multiple occasions. A CNA stated the resident was supposed to have hand rolls in place but none were available and only gauze had been given, which did not stay in the resident’s hands. An LPN, an RN supervisor, the rehabilitation director, and the DON each stated they were not aware the devices were not being applied as ordered or could not explain why the devices were not being provided.
Cluttered Resident Room and Hoarding of Items
Penalty
Summary
The facility failed to ensure a resident was provided a comfortable and homelike environment. Resident #93, who was admitted with End Stage Renal Disease and had intact cognition, no behaviors, and impairment of both upper extremities, was assessed as needing set up for eating, bed mobility, supervision for transfer and toilet use, and being always continent of bowel and bladder. The Quarterly MDS also documented noncompliance with medication administration and hoarding goods at bedside, and a care plan for this issue was initiated on 07/10/2025. During multiple observations, Resident #93's room was seen with cases of water, boxes, and other miscellaneous items placed on the floor next to the bedside, creating a cluttered and disorderly environment with a lack of storage for the resident's items. The resident stated that their daughter sends goods and other items. The Social Worker Director stated they had not spoken with the resident about the hoarding and did not know of any actual conversations between the resident and the Administrator about how to store the items. The DON stated bins had been purchased but was not aware if they were used, and the Administrator stated they had spoken with the resident about the accumulation of items and continued to monitor for rodents, but had not suggested elevating the items or not placing them on the floor.
Incomplete Nursing Staffing Posting
Penalty
Summary
The facility failed to ensure that the nursing staff information posting was accurate and complete. During the recertification survey from 07/16/2025 to 07/23/2025, surveyors observed and reviewed the Daily Nursing Staffing Information sheets posted in the front lobby and found that the postings did not document the resident census or the total number and actual hours worked by RN, LPN, and CNA staff directly responsible for resident care per shift. The facility policy titled Assignment of Nursing Care stated that the staffing schedule is posted outside the nursing office for each shift and that the nursing daily staffing summary is posted. The policy listed the three shifts as 7:30 AM to 3:30 PM, 3:30 PM to 11:30 PM, and 11:30 PM to 7:30 AM. During interviews, the ADON stated that the day shift supervisor posts the evening schedule, the evening shift supervisor posts the night shift schedule, and the night shift supervisor posts the morning shift schedule, but they never document the census or the actual breakdown of hours worked by nursing staff on the posting. The DON stated they had worked at the facility for more than 10 years and had passed three surveys without being told the nurse posting was not in compliance.
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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Nursing homes near Flushing
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Sapphire Center For Rehab & Nursing | 0 mi | ★★★★★ | 0 | 0 |
| Waterview Nursing Care Center | 0 mi | ★★★★★ | 2 | 0 |
| Woodcrest Rehab & Residential H C Center, L L C | 0 mi | ★★★★★ | 0 | 0 |
| Cypress Garden Center For Nursing And Rehabilitati | 0 mi | ★★★★★ | 0 | 0 |
| Union Plaza Care Center | 0 mi | ★★★★★ | 0 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release July 2026) and official state health department websites.