Somerset Woods Rehabilitation & Nursing Center
Inspection history, citations, penalties and survey trends for this long-term care facility in Somerset, New Jersey.
- Location
- 780 Old New Brunswick Road, Somerset, New Jersey 08873
- CMS Provider Number
- 315520
- Inspections on file
- 16
- Latest survey
- January 31, 2025
- Citations (last 12 mo.)
- 0
Citation history
Health deficiencies cited at Somerset Woods Rehabilitation & Nursing Center during CMS and state inspections, most recent first.
A facility failed to investigate and report allegations of abuse and neglect. A resident reported a rape, but the DON did not investigate or report it to the NJDOH. Another resident reported not receiving a respiratory treatment and being intimidated by staff, but the issue was not addressed in a timely manner. These failures highlight a breakdown in communication and adherence to protocols, placing residents at risk.
The facility failed to report allegations of sexual abuse and neglect involving two residents to the NJDOH within the required timeframe. A resident reported being raped and called the police, but the DON did not report the incident. Another resident experienced a delay in receiving a nebulizer treatment and felt intimidated by staff, but the AD did not report the incident to the LNHA or follow up with the DON. These failures resulted in an Immediate Jeopardy situation.
A facility failed to investigate allegations of sexual abuse and neglect reported by two residents. One resident, with a history of depression and heart failure, reported being raped, but no investigation was conducted, and the incident was not reported to the NJDOH. Another resident reported not receiving a respiratory treatment and being intimidated by staff, but the concern was not investigated due to communication lapses. These failures highlight deficiencies in the facility's response protocols.
The LNHA failed to ensure the implementation of abuse policies, resulting in unreported allegations of rape and neglect. A resident reported rape, but the facility did not investigate or report it to NJDOH. Another resident's neglect and intimidation claim was overlooked due to an email oversight. Staff interviews revealed communication gaps, and the LNHA admitted responsibility but failed to act, leading to Immediate Jeopardy.
The facility failed to maintain safe and appetizing food temperatures, as observed during a resident council meeting and a lunchtime meal service. Seven residents reported dissatisfaction with hot food temperatures, and surveyors found that both hot and cold foods were outside the acceptable temperature range. The Food Service Director was unaware of specific temperature requirements, and the facility did not adhere to its policy of conducting regular test tray audits.
The facility failed to provide and document evening snacks for residents when there was more than a 14-hour gap between dinner and breakfast. During a resident council meeting, several residents reported not receiving snacks, and staff interviews revealed a lack of accountability and documentation for snack delivery. The Director of Nursing was unaware of the requirement to document snack provision for all residents.
A facility failed to provide timely incontinence care to a resident who required assistance with changing a soiled brief. Despite activating the call bell, the resident waited approximately 35 minutes for help, as the LPN/UM deactivated the call bell without ensuring assistance. The DON confirmed that any licensed staff should have been able to assist, and the call bell should not have been turned off until the resident's needs were met. Additionally, seven out of eight residents in a council meeting reported not receiving timely care.
The facility failed to provide adequate staffing, leading to delays in resident care. A resident experienced a 35-minute wait for incontinence care due to insufficient CNA coverage. During a resident council meeting, multiple residents reported long wait times for call bell responses. The DON acknowledged the issue but lacked documentation of call bell audits, and facility policies did not specify response times.
A facility failed to complete a Significant Change in Status Assessment (SCSA) within the required 14 days for a resident who elected hospice benefits. The resident, diagnosed with dementia, bipolar disorder, and hypertension, was admitted to hospice, but the SCSA was completed 20 days later, contrary to the facility's policy and RAI manual requirements.
A resident with dementia and dysphagia did not receive the correct pureed diet as prescribed, with food observed to be crumbly and dry instead of smooth and cohesive. The facility's guidelines for pureed diets were not followed, as confirmed by staff interviews and observations. This deficiency was identified through a surveyor's investigation.
A facility failed to provide meals according to resident preferences and physician orders, affecting two residents. One resident, on a pureed diet due to dysphagia, did not receive preferred yogurt or fortified mashed potatoes, while another resident did not receive the main menu item or correct milk portion. Staff acknowledged these errors, and the facility's policies were not followed, leading to tray inaccuracies.
Failure to Investigate and Report Abuse Allegations
Penalty
Summary
The facility failed to implement its abuse policy and protect residents from sexual abuse after a cognitively intact resident made an allegation of rape. The resident, who had a BIMS score indicating cognitive intactness, reported the incident to a registered nurse and subsequently called the police. Despite the seriousness of the allegation, the Director of Nursing (DON) did not investigate or report the incident to the New Jersey Department of Health (NJDOH). The facility's inaction placed all residents at risk for abuse, resulting in an Immediate Jeopardy situation. Additionally, the facility failed to investigate and report an allegation of neglect and intimidation in a timely manner. A resident reported not receiving a requested respiratory treatment and being spoken to in an intimidating manner by staff. Despite the resident's intact cognition and the report being made during a Resident Council Meeting, the Director of Nursing was not made aware of the incident until the surveyor's inquiry. The Activities Director, who was informed of the issue, failed to follow up appropriately, leading to a delay in addressing the resident's concerns. The facility's deficiencies in handling these allegations highlight a breakdown in communication and adherence to established protocols for reporting and investigating abuse and neglect. The lack of timely investigation and reporting of these incidents demonstrates a failure to protect residents from potential harm and ensure their safety and well-being.
Removal Plan
- Investigation started with conclusion completed
- NJDOH and the Ombudsman's office were notified of the allegation
- Employee files of staff scheduled during the incident were reviewed to ensure appropriate background checks
- The Quality Assurance committee reviewed the facility's abuse policy with no revisions
- The LNHA inserviced the DON on the facility's abuse policy, reporting allegations to the LNHA and appropriate authorities
- The DON or designee inserviced all staff in the building on the facility's abuse policy and all staff would be inserviced before their next shift
- The DON interviewed cognitively intact residents for any concerns on abuse
- The DON interviewed designated staff to determine if any residents had made allegations of abuse
Failure to Report Allegations of Abuse and Neglect
Penalty
Summary
The facility failed to report an allegation of sexual abuse within the required two-hour timeframe to the New Jersey Department of Health (NJDOH). A cognitively intact resident, identified as Resident #155, reported being raped to a Registered Nurse (RN #1) while in bed with their Resident Representative (RR #1) present. The resident independently called the local police to report the incident, and the police arrived at the facility to speak with the resident. Despite the seriousness of the allegation, the Director of Nursing (DON) did not report the incident to the NJDOH, as required by the facility's abuse policy. The facility also failed to report an allegation of neglect and intimidation involving another resident, identified as Resident #73. This resident, who was cognitively intact, reported experiencing respiratory distress and requested a nebulizer treatment from a Certified Nurse Aide (CNA #1). The treatment was delayed, and the resident felt intimidated by the staff's response. The Activities Director (AD) was informed of the incident during a Resident Council Meeting but failed to report it to the Licensed Nursing Home Administrator (LNHA) or follow up with the DON in a timely manner. Both incidents highlight the facility's failure to adhere to its abuse policy, which mandates immediate reporting and investigation of all allegations of abuse, neglect, or mistreatment. The lack of timely reporting and investigation placed residents at risk of serious harm and resulted in an Immediate Jeopardy situation, as the facility did not ensure the safety and well-being of its residents by promptly addressing and reporting these serious allegations.
Removal Plan
- The allegation was reported to the NJDOH and the Ombudsman.
- An investigation and conclusion was completed immediately for Resident #155.
- The LNHA ensures that all allegations will be reported to the appropriate authorities (NJDOH, Ombudsman, and local police department).
- The DON was re-educated by the LNHA regarding the requirement to report any allegation of abuse or neglect immediately to the LNHA, NJDOH, Ombudsman, and local police department.
- The DON or designee has inserviced all staff currently available in the building regarding reporting allegations of abuse and completion of incident report and investigations.
- Any staff member who has not received the inservice in person or over the phone will not be allowed to work their next scheduled shift until receiving re-education regarding reporting of abuse allegations.
Failure to Investigate Allegations of Abuse and Neglect
Penalty
Summary
The facility failed to implement its abuse policy and investigate an allegation of sexual abuse reported by a cognitively intact resident. The resident, who had a history of depression and heart failure, reported being raped to a registered nurse while in bed with their representative present. Despite the resident's call to the police and subsequent hospital evaluation, the Director of Nursing confirmed that no investigation was conducted into the allegation, and the incident was not reported to the New Jersey Department of Health. This failure to investigate placed all residents at risk for abuse and resulted in an Immediate Jeopardy situation. Additionally, the facility did not investigate an allegation of neglect and intimidation made by another cognitively intact resident. This resident reported not receiving a requested respiratory treatment in a timely manner and being spoken to in an intimidating manner by a staff member. The resident's concerns were documented in Resident Council Minutes, but the Director of Nursing was unaware of the incident until informed by the surveyor. The Activities Director had emailed the concern to the DON but did not follow up or report it verbally, leading to a lack of investigation. The facility's failure to investigate these allegations of abuse and neglect demonstrates a significant lapse in following their established policies and procedures. The lack of timely and thorough investigations into these serious allegations highlights deficiencies in communication and response protocols within the facility, potentially compromising resident safety and well-being.
Removal Plan
- Initiate an investigation and complete a conclusion
- Report the allegation to the NJDOH
- Reeducate the DON on Investigations/Prevention/Correct Alleged Violations
- Educate all staff on the facility's abuse policies and procedures
Failure to Report and Investigate Abuse Allegations
Penalty
Summary
The facility's Licensed Nursing Home Administrator (LNHA) failed to ensure the implementation of the facility's abuse policies and procedures, resulting in a serious deficiency. An allegation of rape was reported by a cognitively intact resident, who had diagnoses including depression and heart failure, to a Registered Nurse (RN). The RN documented the allegation and informed the Director of Nursing (DON) and the Registered Nurse Supervisor. However, the facility did not investigate or report the allegation to the New Jersey Department of Health (NJDOH), which posed a serious and immediate threat to resident safety. The deficiency was further compounded by the facility's failure to investigate and report an allegation of neglect and intimidation made by another resident. This resident claimed they did not receive a requested respiratory treatment and were spoken to in an intimidating manner by staff. Despite the Activities Director (AD) sending an email to the DON regarding the allegation, it was not addressed promptly, as the email was sent to a previous director's email address and was not seen in time. The DON acknowledged the oversight but did not take immediate action to investigate or report the incident. Interviews with various staff members, including the Infection Prevention Nurse, Assistant Administrator, and Medical Director, revealed a lack of clarity and communication regarding the reporting and investigation of abuse allegations. The LNHA, who was identified as the abuse officer, admitted responsibility for ensuring that allegations were reported and investigated according to the facility's policy. However, there was no evidence of an investigation into the rape allegation, and the facility's administration failed to follow their established procedures, leading to an Immediate Jeopardy situation.
Removal Plan
- Educated the Administrator regarding Administration.
- Educated the Administrator on the abuse policy including reporting abuse.
- Educated the Administrator on conducting a thorough investigation to ensure resident's safety.
Failure to Maintain Safe and Appetizing Food Temperatures
Penalty
Summary
The facility failed to ensure that food and drink served to residents were at safe and appetizing temperatures. During a resident council meeting, seven out of eight residents expressed dissatisfaction with the temperature of hot foods. On a subsequent observation, surveyors tested food temperatures during a lunchtime meal service on one of the nursing units. The temperatures recorded for various food items, including milk, canned peaches, mashed potatoes, chicken patty, corn, and coffee, were outside the acceptable range as per the facility's policy. The milk and canned peaches were above the maximum temperature for cold foods, while the hot foods were below the minimum temperature required for hot foods. The Food Service Director (FSD) was unaware of the specific temperature requirements for hot foods upon arrival at the units, although he expected them to be at 150 degrees Fahrenheit. The facility's policy required hot foods to be at or above 135 degrees Fahrenheit and cold foods at or below 45 degrees Fahrenheit. The FSD conducted random test tray audits but did not provide these audits to the Director of Nursing (DON). The facility's policy also required three test trays per week, but the FSD only conducted two to three audits per month. The facility's failure to adhere to its own policies and procedures regarding food temperatures and test tray audits contributed to the deficiency.
Failure to Provide and Document Evening Snacks
Penalty
Summary
The facility failed to provide and document nourishing evening snacks for residents when there was more than a 14-hour gap between dinner and breakfast. This deficiency was identified during a resident council meeting where seven out of eight residents reported not receiving evening snacks, and two residents stated they were never offered snacks. Interviews with the Divisional Director of Food Service Operations and the Registered Dietitian confirmed the requirement to provide snacks when there is a long gap between meals, but there was no accountability system in place to ensure snacks were provided. Further interviews with nursing staff revealed a lack of clarity and consistency in the documentation and accountability for snack delivery. The Licensed Practical Nurses and Registered Nurse interviewed were unsure if there was a system to document snack provision unless there was a physician's order. The Director of Nursing confirmed that the electronic medical record did not include evening snack accountability, and she was unaware that documentation was required for all residents, not just those with specific dietary needs. The facility's job descriptions for food service and dietitian roles included responsibilities for ensuring nutritional standards, but these were not being met in practice.
Failure to Provide Timely Incontinence Care
Penalty
Summary
The facility failed to provide timely care to residents dependent on staff for activities of daily living (ADLs), specifically incontinence care. This was observed in the case of a resident who required assistance with changing a soiled brief. The resident activated the call bell for help, and although a nurse initially responded, the resident's needs were not addressed promptly. The resident had to wait approximately 35 minutes before receiving the necessary care, despite the presence of a strong foul odor indicating the need for immediate attention. The resident's medical records indicated frequent incontinence and a need for assistance from two staff members and a mechanical lift for transfers. During the incident, the Licensed Practical Nurse/Unit Manager (LPN/UM) deactivated the call bell without providing assistance or ensuring that another staff member would attend to the resident. The Certified Nurse Aide (CNA) who eventually responded was not the resident's assigned aide and had to seek additional help due to the resident's care requirements. The Director of Nursing (DON) later confirmed that any licensed staff member should have been able to assist with changing the resident's brief and that the call bell should not have been turned off until the resident's needs were met. Additionally, during a resident council meeting, seven out of eight residents expressed concerns about not receiving timely care. The facility's policies on ADLs and incontinence care emphasize the importance of maintaining hygiene and addressing incontinence promptly to prevent infections. However, the facility's failure to adhere to these policies resulted in prolonged wait times for residents requiring assistance, as evidenced by the observations and interviews conducted by the surveyors.
Inadequate Staffing and Delayed Resident Care
Penalty
Summary
The facility failed to provide adequate staffing to meet the needs of residents, as evidenced by multiple instances of insufficient Certified Nursing Assistant (CNA) coverage on various day shifts. The staffing deficiencies were documented over several periods, including from October 29, 2023, to November 11, 2023, January 7, 2024, to February 10, 2024, and January 5, 2025, to January 18, 2025. During these times, the facility did not meet the required CNA-to-resident ratios, leading to delays in resident care, particularly in responding to call bells and providing timely incontinence care. One specific incident involved Resident #22, who experienced a significant delay in receiving incontinence care. The resident, who had a history of hypertension and a cerebral infarction, was found in a soiled state and had activated the call bell for assistance. Despite the call bell being answered by a nurse, the resident's needs were not addressed promptly, resulting in a wait time of approximately 35 minutes. The resident required two staff members and a lift for assistance, but the assigned CNA was on break, and the available staff did not prioritize the resident's care needs. Additionally, during a resident council meeting, seven out of eight residents reported delays in call bell responses, with some waiting up to an hour or more for assistance. The Director of Nursing (DON) acknowledged the issue and stated that call bells should not be turned off until residents' needs were met. However, there was no documentation of call bell audits, and the facility's policies did not specify expected response times. The lack of adequate staffing and ineffective call bell response procedures contributed to the facility's failure to meet the residents' care needs in a timely manner.
Failure to Timely Complete SCSA for Hospice Resident
Penalty
Summary
The facility failed to complete a Significant Change in Status Assessment (SCSA) for a resident who elected hospice benefits, as required by the Resident Assessment Instrument (RAI) process. This deficiency was identified for a resident with diagnoses including unspecified dementia, bipolar disorder, and hypertension. The resident was observed lying in bed without complaints, and a fall mat was noted beside the bed. The resident's admission to hospice was ordered on April 7, 2024, but the SCSA was not completed within the required 14-day period, instead being completed on April 26, 2024, which was 20 days after the hospice admission. The MDS Coordinator, responsible for completing the significant change MDS, stated that she followed her training. However, the facility's policy, which aligns with the RAI manual, mandates that a SCSA must be completed no later than the 14th calendar day after a significant change in the resident's status is determined. The facility's failure to adhere to this policy resulted in the deficiency, as the assessment was not completed within the stipulated timeframe.
Failure to Provide Correct Diet Consistency for Resident
Penalty
Summary
The facility failed to provide the correct diet consistency according to physician's orders for a resident with dementia and oral phase dysphagia. The resident was observed with food items that did not match the prescribed pureed diet, as the food was crumbly and dry instead of smooth and cohesive. The resident's meal ticket indicated a pureed diet, but the food provided did not meet the required consistency, which was acknowledged by the Registered Nurse/Unit Manager. The Food Service Director admitted to preparing the pureed food the night before, which was then heated by another staff member. Upon inspection, the pureed food was found to be dry and not of the appropriate consistency. The Division Director of Food and Nutrition Operations and the Registered Dietitian both confirmed that the pureed diet should be smooth and pudding-like, without chunks or particles. The Speech Language Pathologist also noted that improper consistency could be harmful to residents with swallowing deficits. The facility's guidelines and policies clearly outlined the requirements for a pureed diet, emphasizing a smooth, homogenous, and cohesive texture. Despite these guidelines, the facility failed to ensure that the resident received the correct diet consistency, as evidenced by the observations and interviews conducted by the surveyors. The deficiency was identified through a combination of record reviews, staff interviews, and direct observations of the resident's meal preparation and presentation.
Deficiency in Meal Service and Tray Accuracy
Penalty
Summary
The facility failed to provide lunch menu items in accordance with resident preferences, meal tickets, and physician orders for two residents. Resident #62, who had a physician order for a pureed diet due to dementia and oral phase dysphagia, did not receive the preferred fruit yogurt and fortified mashed potatoes as indicated on the meal ticket. Instead, regular mashed potatoes were served, and the resident's representative had to bring yogurt from home daily. Additionally, the resident's meal ticket indicated extra gravy/sauce, which was also missing. The Registered Nurse/Unit Manager acknowledged these discrepancies during the surveyor's observation. Resident #31, who had a physician order for a No Added Salt (NAS) diet, did not receive the main menu item, pork, as checked on the selected menu. Instead, only diced potatoes were present on the tray. Furthermore, the meal ticket indicated an 8 oz portion of whole milk, but only a 4 oz container was provided. The Food Service Director (FSD) and other staff members acknowledged these mistakes but could not explain how they occurred. The FSD admitted that he was not present in the kitchen to monitor the tray line for accuracy when the food truck for the unit was prepared. The facility's policies and procedures were not followed, as evidenced by the lack of tray accuracy and the absence of a recipe for fortified mashed potatoes. The Registered Dietitian (RD) and Speech Language Pathologist (SLP) both acknowledged the importance of providing the correct diet consistency and honoring resident food preferences. The RD stated that fortified foods were nutritional interventions to promote weight gain or prevent loss, and the SLP noted that incorrect diet consistency could be harmful. Despite previous concerns raised during food committee meetings, the facility did not implement a plan of correction, and the tray accuracy audit was not ongoing at the time of the survey.
Latest citations in New Jersey
A resident with severe cognitive impairment, multiple comorbidities, and a stage 4 sacral pressure ulcer required staff assistance with ADLs and had a care plan specifying turning, repositioning, offloading, limited sitting time, and use of a ROHO cushion. While Documentation Survey Reports showed recorded interventions such as skin observation and turning/repositioning from January through March, the facility could not produce any ADL or POC documentation for turning, repositioning, or getting the resident out of bed for the preceding several months. CNAs, an LPN, and the DON reported that these interventions were performed and documented in the POC or progress notes, but the requested records for that time period were unavailable, contrary to facility policies on turning/repositioning and pressure injury prevention that require such care to be implemented and documented.
The facility failed to maintain sufficient kitchen staffing, resulting in days when no cook was on duty and the Food Service Director had to cover all meals. On one such day, residents reported receiving only cold items for all three meals, including cereal and milk for breakfast, cold cut sandwiches and chips for lunch, and cold cut ham wraps for dinner, with no cooked foods or vegetables provided. A Dietary Aide confirmed that both the scheduled cook and the FSD were ill that day, and the RD instructed use of only non-cook items, later acknowledging the meals did not meet daily nutritional requirements. Review of the monthly schedule showed only one cook on staff, with the FSD covering most cooking duties and no backup cooks despite the facility’s policy requiring nutritionally adequate meals even when a scheduled cook is absent.
A resident with dementia, psychotic disorder, seizures, and moderate cognitive impairment was hospitalized for anemia and AKI, where imaging revealed an acute displaced left femur fracture with associated hemorrhage, along with clinical findings of left leg swelling, redness, and tenderness. After being notified by a hospital RN of the fracture, facility leadership conducted an internal investigation, concluded there was no harm done in the facility, and remained unsure where or how the fracture occurred. The LNHA acknowledged that the cause of the injury was unknown, and the CEO confirmed that such an injury of unknown origin should be reported to the Department of Health. Despite a written abuse policy requiring immediate notification to the state and written follow-up within 72 hours when investigating possible abuse or neglect, the facility did not report this injury of unknown origin to the New Jersey Department of Health.
A resident with schizoaffective disorder, major depression, and a documented history of elopement risk had a Wander Guard in place and a care plan calling for frequent monitoring due to active exit-seeking. After the resident’s behaviors escalated, one-to-one monitoring was started but then discontinued when the resident was moved to a secured unit, where policy required controlled exit access. On an evening in question, staff on the secured unit allowed residents to leave unaccompanied to a soda machine on another unit, and the resident was last seen in their room around 9 p.m. By about an hour later, staff discovered the resident missing, and a nurse on another floor, not the secured unit staff, activated a Code Grey after hearing a door alarm. A subsequent head count confirmed the resident had left the building; the resident later stated they exited through a unit door, took an elevator to the front entrance, and used public transportation to visit a family member, demonstrating a failure to maintain a safe secured environment and adequate supervision to prevent elopement.
A resident with severe intellectual disabilities, obstructive and reflux uropathy, and an indwelling catheter was seen by a urologist, who recommended cystoscopy, laser lithotripsy of a bladder stone, and TURP, with a future OR schedule. Nursing documentation noted the recommendation, but there was no evidence in the EMR that staff followed up with the urologist or the physician to schedule the procedures. Central supply staff, responsible for scheduling, reported making weekly calls and tracking them on paper that was not retained and had no EMR access, and leadership confirmed there was no policy for scheduling out-of-facility appointments and no completed follow-up form because the urology office was expected to schedule surgery. The resident was later sent out with cloudy urine, poor intake, and lethargy and was admitted to the hospital with an obstructed Foley, bilateral hydronephrosis, and acute kidney injury, and the lack of documented follow-up conflicted with the facility’s charting policy requiring the medical record to support interdisciplinary communication.
Surveyors found that multiple residents did not receive meals and beverages as listed on their tray tickets, including missing biscuits, condiments, and diet sodas, as well as incorrect items such as apple products despite a documented "no apple" order and food preferences like "no gravy" not being honored. Residents with conditions such as protein-calorie malnutrition, DM, CKD, and other chronic diagnoses had care plans directing staff to provide diets as ordered and honor food and beverage preferences, yet trays frequently did not match tray cards. Kitchen staff acknowledged running out of certain items, and leadership confirmed that trays and tray tickets were expected to match and that meals should follow documented preferences.
A resident with multiple medical conditions and moderate cognitive impairment required substantial assistance with toileting and was care planned for incontinence management and skin integrity. Facility records showed that required documentation of bladder continence, bowel continence, bowel movements, and toilet use was missing on multiple shifts, with no related entries in progress notes. CNAs, who were responsible for providing and documenting toileting and incontinence care in the EMR, and nursing leadership confirmed that all care should be documented and verified by supervisors, yet a CNA reported sometimes forgetting to chart when busy. This failure to follow the facility’s documentation policy resulted in an incomplete and inaccurate medical record.
A resident with dementia, depression, mixed anxiety disorder, and severely impaired cognition, who depended on staff for ADLs and communicated via written questions due to hearing impairment, reported that a male CNA had touched them inappropriately in the groin while providing a shower and that they had informed staff or the administrator shortly thereafter. The resident’s care plan was later updated to prohibit male CNAs, and documentation showed showers were provided by a male CNA on several occasions. The facility conducted an internal investigation and concluded there was no evidence to support sexual abuse, but did not notify the NJDOH as required by its abuse/neglect policy and state regulations, a failure confirmed by the DON and administrator during surveyor interviews.
A cognitively intact resident with mental health diagnoses reported that a CNA pushed them to the floor when they entered another resident’s room after hearing yelling, later seeking ED care where an abrasion of the upper extremity and a visit reason of battery were documented. An LPN documented hearing yelling, seeing the resident grabbing the CNA’s arm, and calling 911, while the CNA stated the resident aggressively grabbed her and denied assaulting the resident. Despite the resident’s repeated written complaints to the DSS and LNHA alleging assault and expressing anger when seeing the CNA, the facility did not follow its abuse policy requiring temporary suspension of employees under investigation, did not promptly obtain statements from other staff or residents on the CNA’s assignment, and allowed the CNA to continue working regular shifts, including on the unit where the resident resided.
A cognitively intact resident with psychiatric diagnoses reported that a CNA pushed them and knocked them down, after which an LPN heard yelling, entered the room, saw the resident grabbing the CNA’s arm, and then called 911 and notified the nursing supervisor. The resident requested hospital transport to document injuries and was treated in the ED for an abrasion of the upper arm and given a Tdap injection. The nursing supervisor was informed of the incident, and staff later received education on abuse and neglect policies; however, there was no evidence that the allegation of staff-to-resident physical abuse was reported to the state health department, and the ADON indicated she believed it was a resident-to-staff incident rather than a reportable staff-to-resident allegation.
Failure to Maintain ADL and Turning/Repositioning Documentation for High-Risk Resident
Penalty
Summary
The deficiency involves the facility’s failure to maintain documentation of Activities of Daily Living (ADL) tasks, specifically getting a resident out of bed and providing turning and repositioning, for a defined period. A resident with multiple complex medical conditions, including severe protein-calorie malnutrition, gastrointestinal hemorrhage, type 2 diabetes mellitus, dysphagia, a stage 4 sacral pressure ulcer, gastrostomy status, functional quadriplegia, iron deficiency anemia, and generalized muscle weakness, was assessed as having severely impaired cognition (BIMS score of 00) and requiring staff assistance with ADLs. The resident’s care plan, initiated in September 2025 and revised in March 2026, identified moisture-associated skin damage to the sacrum related to incontinence, immobility, poor cognition, peripheral vascular disease, and diabetes, and included interventions such as turning and repositioning, offloading per policy, limiting sitting time, use of a ROHO cushion, and treatment per physician orders. Review of the resident’s Documentation Survey Reports (DSRs) from January 2026 to March 2026 showed recorded interventions and tasks including skin observation, turning and repositioning, and amount eaten, with the DSR reflecting the days these tasks were performed. However, the facility was unable to produce any DSRs or other documentation of ADL tasks for September 2025 through December 2025, despite staff interviews indicating that turning, repositioning, and getting the resident out of bed were performed and documented in the Point of Care (POC) system or skilled progress notes. The DON stated that turning and repositioning were documented by CNAs in the POC and that the resident was turned and repositioned every two hours or more frequently, but could not provide more than one month of ADL task sheets, citing a recent program change. This lack of documentation occurred despite facility policies on Turning and Repositioning and Pressure Injury Prevention and Management that require implementation and documentation of turning and repositioning for residents at risk of or with existing pressure injuries.
Insufficient Kitchen Staffing Led to Inadequate Meals
Penalty
Summary
The deficiency involves insufficient staffing in the food and nutrition services, resulting in the inability to safely and effectively carry out food service operations. During a Resident Council meeting, five of six alert and oriented residents reported that on one day the prior week there was no cook on duty and they were served cold food for all three meals. They stated that breakfast consisted of cereal and milk passed from a cart. On another day of survey observation, the Food Service Director (FSD) was observed preparing lunch and confirmed there was no cook on duty that day, so he was covering all meals himself. A Dietary Aide reported that on the day in question the scheduled cook called out sick and the FSD was also ill, leaving no cook available. The Registered Dietician (RD) was notified and instructed the Dietary Aide to use only items that did not require cooking, resulting in breakfast of cold cereal, milk, and juice; lunch of cold cut sandwiches and chips; and dinner of cold cut ham wraps, with no cooked items or vegetables provided. The RD later acknowledged that these meals did not meet daily nutritional requirements. Review of the March kitchen schedule showed only one cook scheduled for the month, with the FSD covering most cooking duties, including all breakfasts and all meals on certain days, and no backup cooks available after two cooks had quit. The facility’s own Dietary Emergency Staffing policy requires provision of safe, sanitary, and nutritionally adequate meals even in the absence of a scheduled cook, with the Administrator responsible for oversight and regulatory compliance.
Failure to Report Injury of Unknown Origin to State Authorities
Penalty
Summary
Surveyors determined that the facility failed to report an injury of unknown origin to the New Jersey Department of Health after a resident was found to have a left femur fracture. The resident had dementia with behavioral disturbances, a psychotic disorder with hallucinations, seizures, and chronic candidiasis, and was assessed on a recent MDS as moderately cognitively impaired with a BIMS score of 9/15. On 3/19/26, a hospital RN notified the facility that the resident, who had been admitted to the hospital with anemia and acute kidney injury, was also found to have left leg swelling, redness, and tenderness, and that a CT scan showed a left femur fracture. A facility document titled "Conclusion Summary of Investigation" described an acute displaced fracture of the left femur with a large adjacent hemorrhage and areas suspicious for active bleeding. During an interview, the LNHA stated that after being notified by the hospital of the fracture, the facility conducted an investigation and concluded there was no harm done in the facility, and that she was unsure where the fracture occurred, suggesting it may have happened during transfer to or at the hospital. When questioned about protocol for injuries of unknown origin, the LNHA acknowledged that the facility did not know how the injury occurred. In a separate interview, the President/CEO confirmed that an injury of unknown origin is supposed to be reported to the Department of Health and agreed that the resident’s fracture would be considered such an injury. The facility’s abuse policy, revised 1/1/2025, states that the New Jersey Department of Health and Senior Services must be called immediately to report that the facility is investigating an allegation of abuse or neglect, with written confirmation of the investigation results to follow within 72 hours. Despite this policy, the injury of unknown origin was not reported to the Department of Health.
Failure to Prevent Elopement From Secured Unit for Known High-Risk Resident
Penalty
Summary
The deficiency involves the facility’s failure to maintain a safe environment and provide adequate supervision to prevent the elopement of a resident who was a known elopement risk. The resident had been identified as high risk for elopement since admission in 2024 and had a Wander Guard device in place. An Elopement/Wandering Risk Evaluation completed on 03/04/2026 documented a history of actual or attempted elopement, verbal expressions of wanting to go home, and exit-seeking behavior, as well as cognitive impairment with poor decision-making skills. The resident’s care plan, initiated in 2024 and revised in 2025, identified the resident as an elopement risk and wanderer with a Wander Guard on the ankle and called for monitoring of behaviors and frequent monitoring due to active exit-seeking. In early March 2026, the resident’s behavior escalated. On 03/03/2026, the resident requested transfer to a facility closer to a family member after that family member had reduced the frequency of visits. On 03/04/2026, the resident attempted to leave the floor and was hard to redirect, leading the facility to place the resident on one-to-one monitoring while awaiting a secured unit bed. The resident was then transferred to a secured third-floor unit on 03/04/2026, and the one-to-one monitoring was discontinued. Facility policy on safety and supervision stated that resident supervision is determined by assessed needs and that supervision may need to be increased with changes in mental status or behaviors. The Code Grey/Elopement policy emphasized controlling exit access on secured units, including the use of door codes to leave the unit. On the evening of 03/08/2026, the resident was observed on the secured unit by staff around 9:00 PM. One LPN reported last seeing the resident at about that time when providing a snack, after which the resident went to their room; a CNA also saw the resident in the room on the phone at 9:00 PM. Staff on the secured unit stated that residents there were allowed to go off the unit unaccompanied to a soda machine on another unit, despite the resident’s elopement risk and Wander Guard. Around 10:00 PM, staff discovered the resident was no longer in the room and could not be found on the unit. Staff on the secured unit reported not hearing any door alarm sounding prior to the activation of a Code Grey, and they did not initiate the Code Grey themselves. A nurse on another floor heard a door alarm at about 10:00 PM and activated Code Grey, after which a head count revealed the resident was missing from the building. The resident later reported having exited the secured unit through an exit door, taken the elevator to the front entrance, left the building while still wearing the Wander Guard, and used public transportation to travel to a family member’s home, where police subsequently located the resident. These events led surveyors to determine that the facility failed to maintain a safe environment on the secured unit with adequate supervision to prevent elopement, resulting in an Immediate Jeopardy finding under F689.
Removal Plan
- The DON and ADON provided immediate in-service training and began reeducation regarding safety and protocols for residents at risk for wandering and elopement.
- Upon the resident’s safe return, the resident was reassessed.
- A new Wander Guard with a secure band was placed on the resident’s ankle.
- The resident’s room was moved adjacent to the nurses’ station for monitoring.
- The resident was placed on 1:1 monitoring for all shifts.
- The DON and ADON provided facility staff education on the importance of monitoring residents’ doors on secure units to prevent residents from exiting.
- The DON and ADON in-serviced all staff on monitoring doors on secured units to prevent unauthorized exits.
- The DON and ADON in-serviced all staff that residents living on secured units need to be escorted by staff members when leaving the unit.
- Testing of all door alarms and door locks was completed and confirmed working as designed by Northeast Protection Partners.
- The Wander Guard installer completed testing of all Wander Guard alarms and magnetic locks and confirmed they are working as designed.
- A trained staff member will be stationed on all shifts in the hallway of the secured unit to supervise doors and prevent unauthorized exit by all residents living on that unit.
- All staff who work on the secured units were in-serviced by the DON and ADONs on monitoring doors on secured units to prevent unauthorized exits.
Failure to Document and Follow Up on Urology-Ordered Catheter-Related Procedures
Penalty
Summary
The deficiency involves the facility’s failure to provide timely follow-up management and care for a resident with an indwelling catheter after a urology consultation. The resident was admitted with obstructive and reflux uropathy, congenital malformation of the urinary system, and severe intellectual disabilities, and was dependent on staff for toileting with an indwelling catheter in place. A urology visit summary documented that the resident was to be scheduled for cystoscopy, laser lithotripsy of a bladder stone, and a transurethral resection of the prostate. Nursing notes indicated that the resident returned from the urology appointment with a recommendation for a future operating room schedule. However, there was no documented evidence in the electronic medical record that the facility followed up with the urologist or contacted the resident’s medical doctor regarding scheduling these procedures. Subsequently, the resident was admitted to the hospital with an obstructed Foley catheter, bilateral hydronephrosis, and acute kidney injury, and prior nursing documentation noted cloudy yellow urine, poor intake, and lethargy with an order to send the resident out for further evaluation. Interviews revealed that central supply staff, who were responsible for scheduling appointments, stated they called the urology office weekly but did not have access to the EMR and kept paper logs of attempts that were not retained. The infection preventionist, LNHA, and ADON acknowledged that there was no facility policy for scheduling out-of-facility appointments, that the process relied on central supply’s undocumented personal log, and that no consult follow-up form was completed because the urology office was expected to schedule the surgery. The facility’s charting documentation policy stated that the medical record should facilitate communication between the interdisciplinary team, but there was no documentation of follow-up attempts or escalation when the procedures were not scheduled.
Failure to Provide Meals Consistent With Diet Orders and Documented Preferences
Penalty
Summary
The deficiency involves the facility’s failure to consistently provide meals and condiments in accordance with residents’ diet orders and documented food preferences as listed on tray tickets. During a breakfast observation, one resident reported missing items from their tray; review of the tray and ticket showed the resident did not receive a biscuit, pepper packet, or ketchup packet, despite these items being ordered. This resident had diagnoses including protein-calorie malnutrition, type 2 diabetes mellitus, and hypertension, and was on a no added salt, consistent carbohydrate diet with a care plan intervention to provide and serve diet as ordered. Another resident, observed eating breakfast in bed, reported both missing and incorrect items. The tray ticket called for a fruit cup, cranberry juice, a biscuit, salt, pepper, and ketchup, but these were not all present; instead, the resident received applesauce and apple juice, which were not on the ticket, and the ticket specifically indicated no apple products. On a subsequent breakfast observation, the same resident’s tray again lacked the ordered salt, pepper, and cranberry juice and instead contained apple juice, despite an order specifying no apple and an allergy to peach skin. This resident’s care plan included an intervention to provide food and beverage preferences. During a kitchen interview, the cook acknowledged not making enough biscuits and could not explain why condiments were missing. Additional residents experienced similar issues during lunch observations. One resident reported that a can of diet ginger ale listed on the lunch ticket was not provided, despite a care plan intervention to honor food preferences. Another resident stated they were given the wrong vegetable; chopped carrots were served instead of the chopped oriental vegetables listed on the tray ticket, even though the care plan directed staff to provide and serve diet as ordered and honor food preferences. A further resident reported receiving gravy on both roast pork and mashed potatoes when the tray ticket documented a preference for no gravy, despite a care plan intervention to honor food preferences. The Food Service Director and DON both stated that tray tickets and meal trays should match and that meals should be consistent with residents’ preferences as indicated on the tray cards, but were unable to explain the missing condiments.
Failure to Maintain Complete and Accurate Toileting and Continence Documentation
Penalty
Summary
The facility failed to maintain an accurate and complete medical record for a resident with diagnoses including a cervical vertebra fracture, heart failure, and type II diabetes. The resident’s comprehensive MDS showed a BIMS score of 12/15, indicating moderate cognitive impairment, and documented that the resident required substantial assistance with toileting hygiene and toilet transfer. The care plan identified the resident as being at risk for skin breakdown, having incontinent episodes, and having a self-care performance deficit, with interventions such as routine incontinence checks, offering toileting every 2–3 hours, keeping the skin clean and dry, and providing one-person assistance for toileting and all transfers. The Documentation Survey Report for January specified that bladder continence, bowel continence, bowel movements, and toilet use were to be documented each shift. Record review showed missing documentation for multiple dates and shifts for bladder continence, bowel continence, bowel movements, and toilet use, with no corresponding entries in the progress notes to account for this care. Interviews with the LPN Unit Manager, a CNA, the DON, and the LNHA confirmed that CNAs were primarily responsible for providing toileting and incontinence care and were expected to document all care in the EMR, and that supervisors were responsible for verifying that documentation was completed. The CNA interviewed acknowledged sometimes forgetting to document care when busy. The facility’s charting and documentation policy required that all services provided to residents be documented completely and accurately, including treatments or services performed, which was not followed in this case, resulting in incomplete medical records for the resident.
Failure to Report Allegation of Sexual Abuse to State Authorities
Penalty
Summary
The facility failed to report an allegation of sexual abuse to the New Jersey Department of Health (NJDOH) as required by regulation and its own abuse/neglect policy. A resident with diagnoses including dementia, depression, and mixed anxiety disorder, and with severely impaired cognition per the most recent MDS, was dependent on staff for ADLs such as toileting hygiene, showering, and lower body dressing. During a surveyor interview conducted using written questions due to the resident’s hearing impairment, the resident stated they preferred only female CNAs to provide care and reported that a few months earlier a male CNA, whose name sounded like a specific individual, had touched them inappropriately in the groin area while giving a shower. The resident indicated they had reported this incident to either someone who changed them or to the administrator on or shortly after the day it occurred. The resident’s care plan, revised at a later date, included an intervention specifying no male CNAs, and point-of-care documentation showed the resident received showers on multiple dates, which the DON identified as having been provided by a specific male CNA. The facility initiated an internal investigation, including interviews, staff statements, and record reviews, and concluded there was no evidence to support the allegation of sexual abuse. However, the investigation file contained no documentation that the NJDOH was notified of the allegation. In interviews, the DON described the facility’s process for handling abuse allegations, including reporting to NJDOH within specified time frames if an event is deemed reportable, and the administrator acknowledged that the allegation should have been reported to NJDOH but was not. The facility’s written policy required immediate notification (as soon as possible but not to exceed 2 hours) to the Department of Health and Senior Services and the Office of the Ombudsman for residents 60 or over, followed by a written report within 5 days, which was not followed in this case.
Failure to Remove Alleged Perpetrator and Fully Investigate Abuse Allegation
Penalty
Summary
The deficiency involves the facility’s failure to protect a resident from alleged abuse by a CNA and failure to implement its abuse policy after learning of the allegation. A cognitively intact resident with diagnoses including Bipolar Disorder, Anxiety Disorder, and Major Depressive Disorder reported that a CNA pushed them, causing them to fall, when they entered another resident’s room after hearing yelling and crying. An ED after-visit summary documented that the resident was seen for battery and diagnosed with an abrasion of the left upper extremity. The facility’s own abuse/neglect policy stated that employees under investigation would be temporarily suspended until the Administrator reviewed the results of the investigation, but this was not followed for the CNA involved. On the date of the incident, an LPN documented that they heard yelling from another resident’s room and, upon entering, observed the resident yelling and grabbing the CNA’s left upper arm. The LPN reported asking the resident to leave the CNA alone, then leaving the room to notify the Nursing Supervisor and call 911. The CNA’s written statement asserted that the resident grabbed her in an aggressive manner to cause physical harm and that she did not assault the resident. The facility administration later reviewed video footage and statements from the CNA and the LPN and concluded there was no merit to the resident’s accusatory statement, citing the resident’s mental health history, and asked the CNA to return to her scheduled shift. On multiple occasions following the incident, the resident sent emails to the Director of Social Services and the LNHA stating that the CNA had assaulted them and expressing distress that the incident was not addressed. Despite these communications, the facility did not obtain statements from other staff members beyond the alleged perpetrator, the LPN, and the Nursing Supervisor, and did not interview or obtain statements from other residents typically on the CNA’s assignment until after the surveyor requested investigation documents. Payroll and assignment records showed that the CNA continued to work regular shifts, including on the behavior unit where the resident lived, both immediately after the incident and after the resident’s written allegation of assault. Facility staff, including the DSS, LNHA, and ADON, acknowledged the resident’s ongoing anger when seeing the CNA on the unit and referenced the resident’s history of aggressive and explosive behavior, but the facility did not remove the CNA from resident care or from the resident’s unit in accordance with its abuse policy when the allegation was reported.
Removal Plan
- Resident #1 had a follow up consultation with the Statewide Clinical Outreach Program for the Elderly (S-COPE)
- ADON conducted abuse policy re-education for nursing staff post incident
- The Administrator and the ADON were re-educated on the Abuse Policy and Procedure and Federal deficiency F600 (free from abuse and neglect) by the President of Clinical Services
- The ADON and the Regional Nurse Consultant provided 1:1 re-education on the Abuse Policy to the Registered Nurse Supervisor involved in the incident
- ADON began facility-wide education for all staff on the Abuse Policy to protect all residents from abuse
- Unit managers and Nursing Supervisors were re-educated by ADON on the Abuse Policy and the requirement to report
- The Social Worker conducted additional interviews on the two units assigned to the CNA
Failure to Report Alleged Staff-to-Resident Physical Abuse to State Authorities
Penalty
Summary
The facility failed to report to the New Jersey Department of Health an allegation of physical abuse involving a resident and a CNA. The cognitively intact resident, with diagnoses including Bipolar Disorder, Anxiety Disorder, and Major Depressive Disorder, reported that a CNA pushed them and knocked them down. A behavior note documented that an LPN heard yelling and shouting in another resident’s room where the CNA was providing care, and when the LPN entered, the resident was observed grabbing the CNA’s arm. The LPN then exited the room to call 911 and notify the nursing supervisor. A facility event summary indicated that the resident called 911 and requested transport to the hospital to document injuries allegedly sustained from being physically assaulted by the CNA. Emergency department records showed the resident was treated for an abrasion of the left upper arm and received a Tdap injection. A nursing supervisor’s witness statement documented that she was made aware of an incident between the resident and the CNA. Facility documents showed that staff were in-serviced on abuse and neglect policies and procedures following the incident, but there was no evidence that the allegation of abuse was reported to the New Jersey Department of Health. During an interview, the ADON stated that the facility would notify the Department of Health for alleged abuse, major injury, and staff-to-resident abuse, but indicated she believed this incident was considered a resident-to-staff incident rather than a staff-to-resident allegation, and thus it was not reported as required.
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