Above average — CMS composite of the measures below.
The next survey window likely opens around April 2027
Estimate from public CMS data, current as of July 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Brookdale Carriage Club Providence during CMS and state inspections, most recent first.
Inaccurate skilled unit census was posted on the nurse staffing sheets for multiple days. The Scheduler said she counted residents from both the skilled unit and LTC unit together and entered the same total for all shifts, rather than separating the census by unit. The DON stated the skilled unit and LTC census should be posted separately, and the Administrator said the process failed because the Scheduler had received inaccurate training.
A dietary aide was observed handling soiled plates and then clean dishware without changing gloves or performing hand hygiene, including using a torn glove, which led to potential cross-contamination of food service items for all residents receiving an oral diet. The aide admitted to not following proper procedures due to being behind in service, and supervisory staff confirmed that this practice was not in accordance with facility protocols.
A resident's advance directive information was not kept consistent across electronic and paper medical records. Although the resident signed DNR forms, the electronic record and care plan continued to indicate full code status due to initial confusion and lack of timely updates by clinical staff.
A resident with a lumbar compression fracture, who was cognitively intact and required a mechanical lift for transfers, experienced care that was rushed and lacking in dignity. During an evening transfer, a nursing assistant operated the lift in a jerky manner, causing the resident pain, and attempted to remove the resident's pants without first removing her shoes. Another NA intervened to slow the process and reported the incident to nursing and administration. The deficiency was identified based on the resident's report and corroborating staff interviews.
Inaccurate Skilled Unit Census on Posted Nurse Staffing Sheets
Penalty
Summary
The facility failed to ensure the resident census for the skilled unit was accurate on the daily nurse staffing sheets for 4 of 4 days of the recertification survey. On 5/4/2026, 5/6/2026, and 5/7/2026, the posted nurse staffing sheet showed a census of 17, while the skilled unit census report for each of those dates showed a census of 5. On 5/5/2026, the posted nurse staffing sheet showed a census of 1, while the skilled unit census report showed a census of 5. During an interview on 5/7/2026, the Scheduler stated she was responsible for completing the posted nurse staffing sheet and explained she had been trained by the previous Administrator. She said she opened the facility's electronic health system and counted all residents present on both the skilled unit and the non-skilled LTC unit, then recorded the same total census number in the resident census section for all three shifts. She stated she had not been properly trained on how to separate the resident census by unit and complete the posted nurse staffing sheet for the skilled unit. The DON stated the skilled unit resident census and the non-skilled LTC resident census should be posted separately, and said she was not aware of that process because she had not received training. The Administrator stated the process failed because the Scheduler received inaccurate training in the past.
Failure to Perform Hand Hygiene Between Handling Soiled and Clean Dishes
Penalty
Summary
A deficiency was identified when a dietary aide was observed operating the dish machine and handling both soiled and clean dishes without performing appropriate hand hygiene. The aide wore gloves, but one glove was torn, and she did not change gloves or wash her hands after handling soiled plates before touching clean dishware. The aide also touched clean utensils, including tongs, with the same contaminated gloves. These actions occurred while the aide was behind in food service, and she admitted to not following proper procedures due to time constraints. She stated she was aware of the correct protocol, which includes changing gloves and washing hands between handling dirty and clean items, and that she had been trained on these procedures. Further interviews with the dietitian and kitchen supervisor confirmed that staff are not permitted to handle dirty dishes and then touch clean dishes without removing gloves and washing hands in between. The dietitian also clarified that wearing multiple pairs of gloves is not an acceptable practice and that torn gloves should be changed immediately. The administrator was interviewed and indicated unfamiliarity with the specific dishwashing procedures followed in the facility. The observed practices had the potential to affect all residents receiving an oral diet.
Failure to Maintain Accurate Advance Directive Documentation
Penalty
Summary
The facility failed to maintain consistent and accurate advance directive information for one resident. Upon admission, the resident was alert and verbal, and the electronic medical record contained an order for full code status, created by the Director of Clinical Services. The resident's care plan also indicated full code status, with an intervention to honor resident choice. However, the paper medical record included a Medical Orders for Scope of Treatment (MOST) form and a Golden Rod DNR form, both indicating the resident's choice for do not attempt resuscitation (DNR), which were signed after admission. Interviews with the nurse practitioner and the Director of Clinical Services revealed confusion regarding the resident's advance directive wishes at the time of admission. As a result, the resident was initially assigned full code status in the electronic record until further discussion could clarify her wishes. Despite the completion of the MOST and Golden Rod DNR forms, the electronic medical record and care plan were not updated to reflect the resident's DNR status. The Director of Clinical Services acknowledged that both the electronic and paper records should have matched and that the care plan should have been updated to reflect the resident's current wishes.
Failure to Provide Dignified and Respectful Care During Mechanical Lift Transfer
Penalty
Summary
A resident with a compression fracture of the second lumbar vertebra, who was cognitively intact and required a mechanical lift for transfers, reported being treated without dignity during care. The resident alleged that a nursing assistant (NA) performed a transfer in a rude and hurried manner, causing the resident's legs to hit each other and resulting in pain. The NA was also reported to have attempted to remove the resident's pants without first removing her shoes, further contributing to the resident's discomfort. Another NA present during the transfer confirmed that the mechanical lift was operated in a jerky, rushed manner, causing the resident to cry out in pain, and intervened to slow down the process. The incident was reported to both a nurse and the facility administrator. Staff interviews and documentation indicated that the resident was alert, oriented, and able to direct her own care. The second NA, who assisted during the incident, did not observe any new bruising or visible injuries following the event. The nurse who received the report from the second NA confirmed that the first NA had not treated the resident in a caring manner and had used the mechanical lift in a hurried fashion. The administrator was notified, and the incident was documented as an allegation of abuse, though the facility's investigation did not substantiate abuse. The deficiency centers on the failure to provide care in a dignified and respectful manner, as evidenced by the resident's experience and corroborating staff accounts.
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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Nursing homes near Charlotte
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Sardis Oaks | 1.7 mi | ★★★★★ | 4 | 0 |
| Pelican Health Randolph Llc | 2.7 mi | ★★★★★ | 15 | 0 |
| The Sharon At Southpark | 2.8 mi | ★★★★★ | 0 | 0 |
| Briar Creek Health Center | 3.3 mi | ★★★★★ | 0 | 0 |
| Matthews Health & Rehab Center | 3.3 mi | ★★★★★ | 2 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release July 2026) and official state health department websites.