Adams Farm Living & Rehabilitation
Inspection history, citations, penalties and survey trends for this long-term care facility in Jamestown, North Carolina.
- Location
- 5100 Mackay Road, Jamestown, North Carolina 27282
- CMS Provider Number
- 345535
- Inspections on file
- 21
- Latest survey
- December 5, 2025
- Citations (last 12 mo.)
- 1
Citation history
Health deficiencies cited at Adams Farm Living & Rehabilitation during CMS and state inspections, most recent first.
A nurse aide failed to don a gown while providing oral care to a resident on Enhanced Barrier Precautions (EBP) for wounds and an indwelling catheter, despite clear signage and prior training. The aide wore only a mask and gloves during the high contact care activity, contrary to facility policy requiring both gown and gloves for such procedures. Facility leadership confirmed that staff are expected to follow EBP protocols during hands-on care.
A resident with a history of seizures and multiple comorbidities had their seizure medication discontinued without notification to their Responsible Party (RP). The nurse entered a verbal order to stop the medication, but there was no documentation of who gave the order, and the RP was not informed. The resident later experienced a seizure and was hospitalized, with the RP only learning of the medication change after the hospitalization. The resident's physician was also unaware of the discontinuation until after the event.
A resident with a history of encephalopathy and seizure-like activity was discharged from the hospital with orders to continue Keppra and follow up with neurology. The facility did not arrange the neurology consult, and Keppra was later discontinued via a verbal order without clear documentation or provider confirmation. The resident subsequently experienced a seizure and required hospitalization, with hospital staff noting the absence of Keppra as a likely cause.
A resident with a history of seizures and recent hospital discharge for neurological issues did not receive a required neurology follow-up, and her seizure medication was discontinued without proper review or documentation by multiple providers. The lack of coordination and oversight resulted in the resident experiencing a seizure and requiring ICU hospitalization.
A consultant pharmacist did not report to the attending physician when a resident who was started on Keppra for a new neurological disorder did not receive a recommended neurology consult. The pharmacist noted the need for neurology follow-up in monthly reviews but did not address or report the missed consult or clarify a discrepancy when Keppra was discontinued without documented rationale, and the physician later listed it as active.
A resident's medical record lacked documentation of the rationale and provider for a verbal order to discontinue Keppra, a seizure medication. Additionally, a physician's progress note inaccurately listed Keppra as active after it had been discontinued. The failures resulted in incomplete and inaccurate medical records.
The facility failed to maintain cleanliness in the kitchen and did not properly label perishable food items, potentially affecting food quality. Observations showed soiled ovens and unlabeled food in the refrigerator. Staff interviews revealed a lack of cleaning logs and unclear responsibility for food labeling and expiration checks.
The facility failed to label medications not stored in original packaging, as observed in the 400 and 500 hall medication carts. Loose pills were found in the 400-hall cart, and unlabeled pills were in a bag in the 500-hall cart. Nurses and medication aides were responsible for ensuring proper labeling and organization, as confirmed by the DON.
Failure to Follow Enhanced Barrier Precautions During Oral Care
Penalty
Summary
Nurse Aide #3 failed to follow the facility's Enhanced Barrier Precautions (EBP) policy while providing oral care to Resident #2, who was under EBP due to wounds and an indwelling catheter. During an observation, NA #3 entered the resident's room, draped a blanket over the resident, and began providing oral care while wearing only a mask and gloves, omitting the required gown. The EBP signage was clearly posted outside the room, indicating the need for gown and gloves during high contact care activities such as providing hygiene. NA #3 acknowledged awareness of the policy and attributed the lapse to rushing, despite having received training on EBP procedures. Resident #2 was in a semi-private room, and both occupants were on EBP. The facility's policy, dated 5/13/2023, specified that gown and gloves must be used for high contact care activities for residents with wounds or indwelling medical devices. Interviews with the DON and Administrator confirmed that staff were expected to don appropriate PPE, including gowns and gloves, when performing hands-on care for residents on EBP. The deficiency was identified during direct observation and confirmed through staff interviews, highlighting a failure to implement the facility's infection control policy during a high contact care activity.
Failure to Notify Responsible Party of Seizure Medication Discontinuation
Penalty
Summary
The facility failed to notify a resident's Responsible Party (RP) when the resident's seizure medication, Levetiracetam (Keppra), was discontinued. The resident, who had a complex medical history including chronic obstructive pulmonary disease, chronic respiratory failure, ischemic heart disease, prior strokes, and a history of seizures, was initially admitted with orders for Keppra following a hospitalization for seizures and metabolic encephalopathy. The hospital physician had recommended that any decision to discontinue Keppra should be made after a neurology consult, but no such consult was ordered or initiated after the resident's return to the facility. On a later date, a verbal order was entered by a nurse to discontinue Keppra, but there was no documentation of who gave the order, and the RP was not notified of this significant medication change. Interviews revealed that the nurse believed the order was given by a nurse practitioner (NP), but the NP did not recall giving the order and confirmed that she had not discussed discontinuing Keppra with the RP. The resident subsequently experienced another seizure, was hospitalized, and the RP only learned of the medication discontinuation after the resident was admitted to the hospital. The resident's physician was also unaware of the medication discontinuation until after the resident's hospitalization. Documentation in the facility records confirmed that the RP was not notified at the time of the medication change, and the lack of communication prevented the RP from advocating for the resident, as she would have informed the facility that discontinuation should not occur without a neurologist's evaluation. The failure to notify the RP of the medication discontinuation directly contributed to the resident's subsequent seizure and hospitalization.
Failure to Arrange Neurology Follow-Up and Ensure Proper Medication Management
Penalty
Summary
A resident with a complex medical history, including chronic obstructive pulmonary disease, chronic respiratory failure, ischemic heart disease, prior strokes, and a recent episode of encephalopathy with seizure-like activity, was discharged from the hospital with orders to continue Keppra (an anticonvulsant) and to follow up with neurology. The hospital discharge summary specifically noted the need for a neurology consult to determine the long-term plan for Keppra therapy. Upon readmission to the facility, the Keppra order was initiated, but no neurology consult was arranged as directed in the discharge plan. Multiple providers, including nurse practitioners and physicians, were involved in the resident's care following readmission. Documentation shows that the need for neurology follow-up was not addressed in provider notes, and staff interviews revealed confusion or lack of awareness regarding the consult recommendation. In February, a verbal order to discontinue Keppra was entered by a nurse, but there was no documentation of which provider gave the order or the rationale for discontinuation. Interviews with the nurse practitioner and physician involved revealed that neither recalled giving or authorizing the discontinuation, and the responsible party was not notified of the medication change. Subsequently, the resident experienced a seizure requiring emergency intervention and hospitalization. Hospital records and interviews indicated that the resident had not been receiving Keppra at the time of the event, and the hospital neurologist attributed the seizure to the absence of antiepileptic medication. The facility's failure to arrange the neurology consult and to ensure proper documentation and communication regarding the discontinuation of Keppra directly contributed to the resident not receiving appropriate follow-up and medication management as ordered.
Failure to Ensure Provider Review of Care Plan and Medication Orders
Penalty
Summary
The facility failed to ensure that the resident’s care plan was thoroughly reviewed and followed by all providers during and after a change in primary care providers, resulting in a missed neurology follow-up and inappropriate discontinuation of seizure medication. A resident with a complex medical history, including chronic obstructive pulmonary disease, ischemic heart disease, history of stroke, and a recent diagnosis of seizure activity, was discharged from the hospital with instructions to continue Keppra and to follow up with neurology. The hospital discharge summary specifically recommended an outpatient neurology appointment to determine the long-term plan for seizure management, and the medication Keppra was ordered to continue upon admission to the facility. Despite these clear instructions, no neurology consult was ordered or initiated after the resident’s admission. Multiple providers, including nurse practitioners and physicians, saw the resident during routine and regulatory visits but failed to recognize or act on the need for a neurology follow-up. Progress notes from these visits did not mention the missed neurology appointment, and providers reported in interviews that they were unaware of the hospital’s recommendation. Additionally, there was a change in the primary provider team, and the new team did not identify the need for neurology follow-up or review the full plan of care as outlined in the hospital discharge summary. On a later date, a verbal order to discontinue Keppra was entered into the resident’s record without clear documentation of who gave the order or the clinical reasoning behind it. The physician’s electronic signature appeared on the order, but both the nurse practitioner and physician interviewed did not recall authorizing the discontinuation. The resident’s medication administration record showed that Keppra was stopped, and subsequent physician progress notes incorrectly listed Keppra as an active medication. The lack of coordination and communication among providers led to the resident experiencing a seizure and requiring hospitalization in the intensive care unit.
Consultant Pharmacist Failed to Report Missed Neurology Consult and Medication Discrepancy
Penalty
Summary
The Consultant Pharmacist failed to report to the attending physician when a resident's record showed that a recommended neurology consult was never obtained after the resident experienced a newly diagnosed neurological disorder and was started on Keppra during a hospital stay. The hospital discharge summary specifically instructed that neurology should be involved in the continued plan for Keppra, and an appointment was requested for follow-up. Upon admission to the facility, Keppra was ordered, but no neurology consultation was initiated or ordered. The Consultant Pharmacist noted the need to 'follow for neuro' in monthly reviews but did not address the absence of the neurology consult or report this irregularity to the physician as required by facility policy and procedures. Additionally, Keppra was discontinued by verbal order with no documented reason, and the neurology consult still had not been completed at the time of discontinuation. The physician later documented Keppra as an active medication in a progress note, despite having signed the discontinuation order. The Consultant Pharmacist did not seek clarification from the physician regarding this discrepancy or the lack of neurology follow-up. Interviews with the Consultant Pharmacist and the Pharmacy Director of Clinical Services confirmed that the pharmacist did not question the rationale for discontinuation or the absence of the neurology consult, failing to follow irregularity reporting guidelines.
Incomplete and Inaccurate Documentation of Seizure Medication Discontinuation
Penalty
Summary
The facility failed to maintain complete and accurate medical records for a resident regarding the discontinuation of a seizure medication, Keppra. On 2/12/25, a nurse entered a verbal order to discontinue Keppra in the resident's record, but did not document which provider gave the order or the rationale for discontinuation. The nurse later stated that a nurse practitioner had provided the verbal order due to the absence of a definite epilepsy diagnosis and a therapeutic Keppra level, but this reasoning was not recorded in the resident's chart. Additionally, a physician's progress note dated 2/24/25 inaccurately listed Keppra as an active medication, despite the medication having been discontinued earlier. The physician confirmed that the rationale for discontinuation should have been documented by the provider or the nurse who received the order.
Kitchen Cleanliness and Food Labeling Deficiencies
Penalty
Summary
The facility failed to maintain cleanliness and proper labeling in the kitchen, which could potentially affect the quality of food served to residents. Observations revealed that both the top and bottom ovens were heavily soiled with burnt food stains and debris, indicating they had not been cleaned as required. Interviews with the Dietary Manager in training and the Cook confirmed that there was no log of when the ovens were last cleaned, and the staff could not recall the last cleaning. The Corporate Regional Manager for Dietary acknowledged awareness of the cleanliness issues and stated that the ovens appeared to have not been cleaned for more than a week. Additionally, the facility did not label and date perishable food items in the walk-in refrigerator, which included cheese slices, chopped garlic, beef flavored base, sour cream, lettuce and tomatoes, cherries, and raw eggs. The Dietary Manager in training admitted that there was no specific staff member assigned to check for labeling and expiration dates, and any staff could perform this task. The Administrator and the new Dietary Manager were informed of these findings, but there was no clear assignment of responsibility for ensuring proper labeling and discarding of expired food items.
Medication Labeling Deficiency in Medication Carts
Penalty
Summary
The facility failed to properly label medications that were not stored in their original pharmacy or manufacturer packaging, as observed during a review of the medication carts on the 400 and 500 halls. On the 400-hall medication cart, four loose pills of various shapes, colors, and sizes were found at the bottom of the cart drawers. Nurse #4 stated that each nurse assigned to the medication cart was responsible for cleaning, organizing, and ensuring the cart was well-stocked. The Director of Nursing (DON) confirmed that nurses on duty were expected to clean and organize the medication carts and discard any loose pills. On the 500-hall medication cart, three white pills were found in an unlabeled clear white bag, lacking any medication name, resident name, or dosage instructions. Medication Aide (MA) #3 admitted to placing the pills in the bag, while Nurse #5 indicated that each nurse was responsible for ensuring medications were labeled. The DON stated that nurses oversee medication aides and emphasized that medications must be used from labeled containers and administered immediately after removal from the original container, as per physician orders.
Latest citations in North Carolina
A cognitively impaired, exit-seeking resident with dementia, insomnia, gait abnormalities, orthostatic hypotension, and high fall risk repeatedly wandered at night and was known by staff to push on an emergency exit door. On two consecutive nights, the resident left the building unsupervised through a west hall emergency exit that had been manually left unlocked and with its door alarm turned off, so no alarm sounded when it was used. After the first elopement, the nurse and NA did not verify that the door’s lock and alarm were re-engaged, and no new monitoring was implemented, allowing the resident to exit again a few hours later. Maintenance later confirmed the door hardware and alarm were functioning properly and could only be disabled manually, meaning staff actions and inactions in securing and monitoring the door directly enabled both elopements.
Surveyors identified multiple failures in food labeling, storage, and sanitation, including dirty water spigots above the cooking range, a scoop stored with its handle in direct contact with rice, and unsealed croissants without open or use-by dates in a walk-in cooler. In three nourishment rooms, open food items such as a half-eaten creme pie with used forks, a reusable container of dressing, a pudding cup, a fast-food sandwich, and a milkshake were found without required open and/or use-by dates. The Dietary Manager reported that all nourishment room food must be labeled with both an open date and a 7-day use-by date and noted that new staff and nursing staff were not consistently labeling items as required.
A resident with severe cognitive impairment who used a wheelchair for mobility was observed being quickly pulled backward down a hallway while reclined in a geriatric chair, instead of being pushed forward in a dignified manner. The NA reported he pulled the chair backward because he felt it was harder to push forward, and he was unaware of any equipment problems. A SW later tested the same geriatric chair and found it functioned properly. Facility leadership, including the Staff Development Director, DON, and Administrator, stated that staff are educated on residents’ rights, dignity, and wheelchair use, and confirmed the expectation that residents be pushed forward in wheelchairs and geriatric chairs at a normal, dignified pace.
A resident with severe cognitive impairment and ADL deficits, including dependence on staff for bathing and grooming, was observed multiple times with long, stringy, visibly greasy and dirty hair despite being scheduled for twice-weekly showers. Nursing staff reported providing bed baths instead of full showers and only wetting the resident’s hair, while hospice staff provided intermittent bed baths with no-rinse shampoo and were unsure of the facility’s regular shower routine. The resident had not been to the beauty shop for hair care in over two months due to being mistakenly left off the beauty shop list. Facility leadership expected that the resident’s hair would be properly washed on scheduled shower days but could not identify when the hair was last washed, resulting in a failure to provide appropriate hair washing services.
Staff failed to follow Enhanced Barrier Precautions (EBP) by not wearing gowns during high-contact care activities for two residents on EBP. In one case, a nurse provided catheter care to a resident with an EBP sign and available PPE but wore only gloves, later stating she believed gowns were needed only when changing the catheter. In another case, two NAs used a mechanical lift to transfer a resident with a gastrostomy tube, again with EBP signage and PPE present, but wore only gloves; one NA stated he did not view transferring as high-contact care, and the other reported she did not always use gowns for transfers. These actions conflicted with the facility’s EBP policy and posted instructions requiring both gown and gloves for high-contact activities such as catheter care and transfers.
The facility failed to obtain and document informed consent for psychotropic medications for three residents. One resident with dementia and behavioral symptoms received quetiapine and divalproex, including a dose increase, without documented evidence that the responsible party was informed of risks and benefits or consented. Another resident with anxiety and depression, severe cognitive impairment, and disruptive behaviors was started on duloxetine and given multiple doses of PRN lorazepam, again without documentation that the responsible party was informed or consent obtained. A third cognitively intact resident with depression and anxiety received escitalopram 20 mg daily with no record that she was informed of the medication’s risks and benefits or that she consented. The Nurse Team Lead, identified as responsible for obtaining psychotropic consents, and the DON both confirmed that the expected notifications and consent documentation were not present in the medical records.
A resident with intact cognition was discharged to the community without a complete discharge summary that recapitulated the course of treatment. The electronic Transfer/Discharge Report contained basic demographic and clinical data but left key sections blank, including advanced directives, diet type/texture/fluid consistency, and resident-specific information on behaviors, ambulation, bladder/bowel status, feeding, and usual level of functioning, and lacked a signed acknowledgment that a copy was provided to the resident or representative. The SW reported she arranged post-discharge services, provided a medication list and satisfaction survey, and documented discharge arrangements, but was unaware that a comprehensive discharge summary with a recapitulation of the stay was required, and the Administrator confirmed the form used did not include this required summary with interdisciplinary input.
A resident admitted with bipolar disorder and receiving routine antipsychotic and antidepressant medications had only a prior Level I PASRR on file, with no Level II PASRR request submitted despite ongoing documentation of an active psychiatric diagnosis and psychotropic treatment in MDS assessments, NP notes, and the care plan. The SW confirmed she verified the existence of a PASRR before admission but did not request a Level II evaluation, believing it was only necessary if the resident exhibited behaviors, and the administrator acknowledged that no Level II PASRR request was made for this resident with a mental health diagnosis.
A resident with severe cognitive impairment and multiple comorbidities, including Alzheimer's disease, diabetes, severe protein-calorie malnutrition, chronic kidney disease, and hypertension, was not seen face-to-face by a physician within 30 days of admission as required. The resident was evaluated by a PA and later by an NP, but the Nurse Team Lead relied on a tracking report that combined all provider visits (NP, PA, and physician) without distinguishing physician-required visits. As a result, the resident did not appear on the physician-visit list when the physician was on-site and was inadvertently overlooked, a fact confirmed by both the Nurse Team Lead and the Administrator.
A resident with dementia, osteoporosis, and prior femur fracture experienced an unwitnessed fall and subsequently developed severe hip pain and decreased ability to ambulate and transfer. Nursing staff failed to document the fall on the day it occurred, did not complete comprehensive lower‑extremity or mobility assessments, and repeatedly charted pain scores of 0 despite the resident’s complaints and nurse aide reports of significant pain with movement and increased assistance needs. An NP evaluated the resident for hip pain but was not informed of the fall, did not assess the hips or legs, and treated the pain as baseline neuropathic discomfort. Over several days, PRN acetaminophen was given intermittently without consistent pain scoring, multiple shifts lacked progress notes or assessments, and aides assumed nurses were aware of the resident’s worsening pain and functional decline. Bilateral hip x‑rays were eventually ordered after internal communication about hip pain, and the report later showed an acute displaced femoral neck fracture, after which the resident was sent to the hospital and underwent a left hip hemiarthroplasty.
Unsecured Emergency Exit Allows Repeated Elopement of High-Risk Resident
Penalty
Summary
The deficiency involves the facility’s failure to keep an emergency exit door secured and alarmed, which allowed a cognitively impaired, exit-seeking resident at high fall risk to leave the building unsupervised on two consecutive nights. The resident had dementia with psychotic disturbance, severe cognitive impairment, a history of wandering and exit-seeking, orthostatic hypotension, gait abnormalities, and muscle weakness. Care plans and assessments identified wandering, exit seeking, fall risk, and insomnia, and interventions included a wander guard bracelet, frequent safety checks, environmental monitoring, and redirection from exits. Despite this, the resident routinely wandered at night, roamed the halls, entered other residents’ rooms, and was known by staff to push on the emergency exit door in attempts to leave. On the first night, in the early morning hours while it was still dark, the nurse noticed the resident was no longer in the hallway or in his room. The assigned NA, positioned near the west hall emergency exit, reported hearing a door slam but assumed it was a nearby resident’s room door because the emergency door alarm had not sounded. When the nurse checked the emergency exit, he found it unlocked and non-alarming, exited through it, and after walking several minutes from the back of the building to the front, located the resident standing at the main entrance. The resident’s wander bracelet triggered the main entrance door alarm when they re-entered, confirming the bracelet was in place. The nurse believed the emergency door locked and re-armed automatically and did not verify the lock or alarm status of the door after the incident or before the end of his shift, and no additional monitoring or new interventions were implemented at that time. On the second night, the same nurse observed the resident in bed at approximately 1:30 AM, but by about 2:00 AM the resident was again missing from his room. The nurse immediately went to the same west hall emergency exit and saw the resident outside through the door’s glass, walking away from the building. The door was again unlocked and did not alarm when opened. The nurse brought the resident back inside through that door and assessed him with no injuries noted. Staff interviews and maintenance inspection confirmed that the emergency exit door’s magnetic lock was controlled by a wall switch and the red alarm box on the door could only be turned on or off with a key; the system did not malfunction and could not be defeated by holding the push bar. This meant the door’s lock and alarm had been manually disabled by staff on at least one prior shift, and staff on subsequent shifts, including nurses and NAs who were aware of the resident’s exit-seeking behavior and the first elopement, did not verify that the door was secured and alarmed, allowing the resident to exit a second time without staff knowledge.
Removal Plan
- Identify recipients who have suffered, or are likely to suffer, a serious adverse outcome as a result of the noncompliance
- Ensure Resident #89 has a wander bracelet in place
- Pursue or redirect Resident #89 back into the facility if he exits
- Assess Resident #89 for acute distress or injury after an elopement event
- Administer scheduled bedtime medications for insomnia (melatonin 3 mg and trazodone 50 mg) as ordered
- Initiate an order for checks of Resident #89’s whereabouts
- Document completion of checks on the Medication Administration Record
Improper Food Labeling, Storage, and Sanitation in Kitchen and Nourishment Rooms
Penalty
Summary
The facility failed to properly label, date, and store food items and to maintain cleanliness in food preparation and nourishment areas. During an initial kitchen tour with the Dietary Manager, surveyors observed visible dirt and grime buildup on three water spigots above the cooking range and found a plastic scoop left in a rice bin with the handle and bottom in direct contact with the rice. In walk-in cooler #2, a cardboard flat of croissants had been cut open, with seven croissants already used, and the remaining croissants were not resealed or labeled with an open or use-by date. The Dietary Manager acknowledged that the open croissants had been missed by kitchen staff and that the rice scoop should have been stored in its designated holder on the bin. In three nourishment rooms, surveyors found multiple food items that were open but not properly labeled with open and/or use-by dates. In one nourishment room refrigerator, there was a half-eaten creme pie with three used plastic forks left in the pan and a small reusable container of ranch dressing, both open and unlabeled. In another nourishment room refrigerator, a vanilla pudding cup and a wrapped fast-food sandwich were open and labeled only with open dates, but no use-by dates. In a third nourishment room refrigerator, a fast-food milkshake was open with no open or use-by date. The Dietary Manager stated that all nourishment room food items were required to be labeled with both an open date and a use-by date set seven days after opening, and reported that some new staff were not labeling items correctly and that nursing staff often left items in nourishment refrigerators without appropriate labeling.
Resident Dignity Compromised During Transport in Geriatric Chair
Penalty
Summary
The deficiency involves a failure to maintain a resident’s dignity and right to a dignified existence and self-determination when a nurse aide transported the resident in a manner inconsistent with facility expectations. The resident, who had clear speech but severe cognitive impairment and required a wheelchair for mobility, was observed during a continuous observation being quickly pulled backward approximately 30 feet down the South Hall from the day room to her room while reclined in a geriatric chair. A reasonable person would have expected to be treated with dignity and to be wheeled forward in the chair. During interviews, the nurse aide stated he chose to pull the resident backward because he felt it was harder to push the reclined geriatric chair forward and reported no awareness of problems with the chair. The social worker later pushed the same geriatric chair forward and backward in the hallway and noted no functional concerns, stating the chair worked fine and needed no repairs. The Staff Development Director reported that staff receive education on residents’ rights, dignity, and wheelchair use, including speed and footrest use, and acknowledged the resident should not have been pulled backward in the geriatric chair. The DON and Administrator both stated they expected staff to push residents in wheelchairs and geriatric chairs forward, at a normal pace, and in a dignified manner.
Failure to Provide Adequate Hair Washing for Dependent Resident
Penalty
Summary
The facility failed to provide adequate hair washing services for a dependent resident with ADL deficits. The resident was admitted with senile degeneration of the brain, COPD, and heart failure, and had a care plan identifying ADL deficits due to generalized weakness, with interventions including setup for hair and oral hygiene daily and assistance with bathing and dressing. An annual MDS showed the resident was severely cognitively impaired and required extensive staff assistance for ADLs, with no behaviors or rejection of care documented. The shower schedule indicated the resident was to receive showers twice weekly on specific mornings. However, multiple observations over several days showed the resident in bed with long, stringy, visibly greasy and dirty hair that was stuck flat against her head, including on a scheduled shower day. Record review showed documentation that the resident received a shower on one of the observed days, but the NA assigned that day reported she actually provided a bed bath rather than a full shower and typically only wet the resident’s hair, noting it was becoming tangled, especially in the back. The NA stated a hospice bathing team visited a couple of times a week and used a no-rinse shampoo, but she was unsure of their specific care for this resident. The hospice nurse confirmed providing bed baths with no-rinse shampoo a couple of times a week and was unsure of the facility’s regular shower routine for the resident. The beauty shop operator and unit secretary both indicated it had been longer than two months since the resident’s last beauty shop visit, and the unit secretary acknowledged the resident’s name had been left off the beauty shop list by mistake. The DON stated NAs were expected to bathe the resident twice weekly and was unaware of when the resident’s hair was last washed, while the administrator stated his expectation that the resident’s hair would be properly washed on scheduled shower days.
Failure to Use Required Gowns Under Enhanced Barrier Precautions During High-Contact Care
Penalty
Summary
The deficiency involves the facility’s failure to follow its own Enhanced Barrier Precautions (EBP) policy requiring the use of gowns and gloves during high-contact resident care activities for residents on EBP. The written policy, revised on 7/26/2022, defined EBP as an infection control intervention to reduce transmission of multidrug-resistant organisms (MDRO) by using gowns and gloves during high-contact activities such as dressing, bathing, transferring, providing hygiene, changing linens or briefs, assisting with toileting, and device care or use, including urinary catheters and feeding tubes. Facility signage for EBP instructed staff to don a gown and gloves for high-contact resident care activities, and personal protective equipment (PPE), including gowns, was made available in holders at resident room doors. During an observation of catheter care for Resident #132, who was on EBP and had an EBP sign and PPE bin with gowns posted outside the room, Nurse #5 entered the room without wearing a gown. She washed her hands, donned gloves, removed the resident’s brief, and provided catheter care, then discarded supplies and gloves and washed her hands. In a subsequent interview, Nurse #5 acknowledged awareness that the resident was on EBP but stated she believed a gown was only required when changing the catheter, not when providing catheter care, and indicated she must have misunderstood the EBP instructions despite having received infection control training. In a separate observation, Resident #161’s room also had an EBP sign and PPE holder on the door, and the resident had a gastrostomy tube with tube feeding formula hanging at the bedside. When the resident returned from an outside appointment in a wheelchair, two nurse aides entered the room with a mechanical lift to transfer the resident to bed. Both aides wore gloves but did not wear gowns while completing the mechanical lift transfer. One aide stated he knew the resident was on EBP due to the gastrostomy tube but believed a gown was only required when performing “some type of care” and did not consider transferring to be a high-contact activity, even when shown the sign indicating gowns and gloves were required for transfers. The other aide, who usually worked on a different unit, stated she followed EBP signage but sometimes used a gown for transfers and not all the time, and both aides had previously received EBP and PPE training. The Infection Preventionist, DON, and Administrator each stated that staff should have worn gowns in these situations according to the posted EBP signage and facility expectations.
Failure to Obtain and Document Informed Consent for Psychotropic Medications
Penalty
Summary
The deficiency involves the facility’s failure to obtain and document informed consent for psychotropic medications prior to initiation or dose changes for multiple residents. For one resident with unspecified dementia, anxiety disorder, depression, and delusional disorder, the physician ordered quetiapine for anxiety and agitation and later ordered divalproex for dementia with aggression and agitation, with a subsequent dose increase. The resident’s MDS showed moderate cognitive impairment, use of antipsychotic, antidepressant, and anticonvulsant medications, and behavioral symptoms including rejection of care. Record review showed these medications were administered as ordered, but there was no documentation that the responsible party was informed in advance of the risks and benefits of starting or increasing these psychotropic medications or that consent was obtained. Another resident with anxiety disorder and depression was started on duloxetine for depression and later had PRN lorazepam ordered for daytime and bedtime anxiety with agitation. The MDS indicated severe cognitive impairment, behavioral symptoms that interfered with social interactions and disrupted care, and use of anti-anxiety and antidepressant medications. The MAR confirmed that duloxetine was given as ordered and lorazepam was administered on multiple days. However, the electronic medical record contained no documentation that the responsible party was informed in advance of the risks and benefits of initiating duloxetine or lorazepam or that consent was obtained. The Nurse Team Lead, who was responsible for obtaining psychotropic consents, could not locate any consent forms for this resident and could not recall whether the responsible party had been called. A third resident with major depressive disorder and generalized anxiety disorder, and intact cognition per the MDS, had an active order for escitalopram 20 mg daily for depression and anxiety. The MDS showed no behavioral symptoms and receipt of antidepressant medication. Review of the medical record revealed no documentation that this resident was informed in advance of the risks and benefits of initiating escitalopram and consented to the treatment. In interviews, the Nurse Team Lead consistently stated she was responsible for obtaining psychotropic consents when new orders were received from providers, but she was unable to find consent forms for the involved residents or explain what had occurred. The DON described a process in which providers communicated new or changed psychotropic orders to the Nurse Team Lead, who was expected to notify residents or responsible parties and document the notification, but acknowledged that for these residents the required documentation and consent forms were missing.
Failure to Complete Required Discharge Summary With Recapitulation of Stay
Penalty
Summary
The facility failed to complete a required discharge summary that included a recapitulation of the resident's stay for one resident who was discharged to the community. The resident was admitted to the facility and had a 5-Day MDS showing intact cognition and active discharge planning. A subsequent discharge-return not anticipated MDS documented that the resident was discharged to the community. Review of the electronic medical record showed an undated Transfer/Discharge Report containing demographic and clinical information such as date of birth, admission date, age, insurance, allergies, primary contact and physician information, diagnoses, most recent vital signs, and immunization history, with a notation to refer to the MAR for current medications. However, several sections of this report were left blank, including advanced directives, diet type/texture/fluid consistency, and resident-specific information on behaviors, ambulation, bladder/bowel status, feeding, and usual level of functioning. There was also no signature or date indicating the resident or representative received a copy of the Transfer/Discharge Report. In interviews, the SW reported she was responsible for long-term resident discharges while a Discharge Planner/Case Manager handled short-term discharges. The SW described her discharge process as arranging post-discharge needs such as follow-up appointments, home health, or equipment, providing a satisfaction survey and a list of medications with administration times, and documenting a progress note outlining discharge arrangements. She stated that when follow-up appointments were arranged, records including provider notes, therapy notes, and medication lists were faxed to the receiving provider. The SW also indicated she was not aware that a discharge summary including a recapitulation of the resident's course of treatment in the facility was required. The Administrator acknowledged that the Transfer/Discharge Report in use contained some required components but did not summarize the resident's course of treatment and that a discharge summary with input from all disciplines should have been completed per regulatory guidelines.
Failure to Request Level II PASRR for Resident With Bipolar Disorder
Penalty
Summary
The facility failed to submit a request for a Level II PASRR evaluation for a resident with a serious mental health diagnosis. The resident was admitted with a diagnosis that included bipolar disorder and had only a Level I PASRR documented from an evaluation completed in 2022. The admission MDS indicated the resident was not considered by the state Level II PASRR process to have serious mental illness or intellectual disability, despite documenting an active bipolar disorder diagnosis and routine antipsychotic use. Subsequent psychiatric NP progress notes in 2024 and 2026 confirmed an active bipolar disorder diagnosis and ongoing treatment with aripiprazole and bupropion. The annual MDS again indicated the resident was not considered by the Level II PASRR process to have serious mental illness or intellectual disability, while also documenting routine antipsychotic and antidepressant use and a care plan addressing psychotropic medications related to bipolar disorder. The social worker, who had been in the role for five years and was responsible for ensuring newly admitted residents had a PASRR prior to admission, verified that she checked the state PASRR system before admission and confirmed the presence of a PASRR, but did not request a Level II evaluation at or after admission. She stated she was aware of the resident’s bipolar diagnosis and psychiatric referral but believed a Level II PASRR was only needed if the resident demonstrated behaviors, and she was not aware that a Level II evaluation was required when a resident was admitted with a mental health diagnosis and had only a Level I PASRR. The administrator also confirmed that no Level II PASRR request was made when the resident was admitted with a mental health diagnosis.
Failure to Ensure Timely Physician Visit After Admission
Penalty
Summary
The facility failed to ensure that a resident was seen face-to-face by a physician within 30 days of admission, as required. The resident was admitted with multiple significant diagnoses, including Alzheimer's disease, dementia with agitation, diabetes, severe protein-calorie malnutrition, chronic kidney disease, and hypertension, and had severe cognitive impairment per a quarterly MDS assessment. Review of the electronic medical record showed no evidence that the resident had been seen by a physician within the required timeframe. Instead of a physician visit, the resident was seen by a PA and later by an NP shortly after admission. The Nurse Team Lead, who was responsible for tracking when physician regulatory visits were due, used a report from the computer system that listed the last date residents were seen by any provider (NP, PA, or physician). She manually marked which provider conducted the visit and used this list to inform providers which residents needed to be seen. Because the system did not distinguish physician visits from NP/PA visits on the tracking report, the resident did not appear on the physician-visit list when the physician was in the facility, and therefore was not scheduled for a physician visit. Both the Nurse Team Lead and the Administrator confirmed that the resident had not been seen by the physician and that this was an oversight.
Failure to Assess and Respond to Post‑Fall Hip Pain and Mobility Decline
Penalty
Summary
The deficiency involves the facility’s failure to comprehensively assess, recognize, and respond to a resident’s severe hip pain and functional decline following a reported unwitnessed fall. The resident had dementia, osteoporosis, and a history of femur fracture, and was previously able to transfer and ambulate with limited assistance. On the date of the unwitnessed fall, there was no nursing progress note, no documentation of a fall, no pain complaint, and no assessment of the lower extremities or of transfers, ambulation, or mobility. Nursing documentation on that date reflected a pain score of 0, and the nurse assigned to the resident did not recall any fall, pain, or assessment. The quarterly MDS showed severe cognitive impairment and a prior fall, but no pain assessment. On the following night, a nurse documented that the resident was having “a lot of pain” in her hip and placed a note in the doctor’s book, but did not call the on‑call provider, did not document administration of any pain medication, and did not record a pain score with the complaint. The nurse aide on that shift did not recall changes, but the nurse later reported that the aide had told her the resident was unable to ambulate, which was a change from baseline. The next day, another nurse documented in a late entry that the resident reported she had fallen the previous day, pulled herself up, and had not told anyone, and that the resident screamed in pain when moved. This nurse contacted the NP, who, according to the note, stated the resident complained of pain all the time; the nurse informed him that this pain was not typical. The progress note did not include a pain level, a lower extremity assessment, or documentation that the unwitnessed fall was communicated to the NP. The NP’s own note documented nonspecific hip pain, a sleepy and groggy presentation, and neuropathic/hip pain, but did not include an assessment of the legs or hips. The NP later stated he was unaware of the fall, did not assess the hips or legs, and did not inquire about changes in condition such as pain with movement or ambulation. Over the next several days, multiple nurses documented pain scores of 0 on the MAR despite intermittent administration of PRN acetaminophen and reports from nurse aides that the resident had significant pain with transfers, ambulation, and repositioning. Nurse aides reported that the resident, who had previously been able to get up and ambulate, now required increased assistance, had difficulty transferring and ambulating, and grimaced and winced in pain during movement. One aide kept the resident in bed and provided all care in bed due to pain with movement, while another aide did not report the pain to the nurse, assuming the nurse was already aware. There were no nursing progress notes on some days documenting any assessment of the lower extremities or of the resident’s ability to transfer, ambulate, or move, and some assigned nurses did not enter any assessment notes at all. A nursing supervisor received a Stop and Watch communication about hip pain, obtained an order for bilateral hip x‑rays, but did not complete a comprehensive assessment and did not document a pain level or lower extremity assessment. The x‑ray order was entered, and bilateral hip x‑rays were completed, but pain scores of 0 continued to be documented on the MAR by nursing staff, and the unit manager assigned for part of one day did not assess the resident. A nurse aide who assisted with the x‑ray reported that repositioning the resident in bed was difficult due to pain and observed grimacing and wincing. The x‑ray report later showed an acute left femoral neck fracture with displacement. The nurse who came on duty the next day found the x‑ray report on the fax machine, noted the fracture, and contacted the provider, after which the resident was sent to the emergency department. The hospital history and physical documented that the resident endorsed hip pain on arrival and was treated with analgesics and later underwent a left hip hemiarthroplasty. The NP and Medical Director both acknowledged that there was potential for complications when a fracture remained undiagnosed for several days while the resident continued to be moved, transferred, and assisted with ambulation. The DON confirmed that the facility’s investigation determined that a nurse had been informed of an unwitnessed fall and failed to report the incident, resulting in a delay in treatment, and emphasized the importance of thorough assessment and documentation.
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