Trend Health And Rehab Of Houston
Inspection history, citations, penalties and survey trends for this long-term care facility in Houston, Mississippi.
- Location
- 1000 East Madison Street, Houston, Mississippi 38851
- CMS Provider Number
- 255306
- Inspections on file
- 19
- Latest survey
- April 2, 2025
- Citations (last 12 mo.)
- 0
Citation history
Health deficiencies cited at Trend Health And Rehab Of Houston during CMS and state inspections, most recent first.
A resident with Parkinson's Disease and moderate cognitive deficits was made to go to bed by a CNA against her wishes, despite repeatedly expressing her desire to stay up and socialize. The CNA stated she had other work to do and did not respect the resident's preference, which was witnessed and reported by the roommate and confirmed by an RN. Facility policy requires support of resident choice, which was not followed in this instance.
A resident's call light was found to be inaccessible on two occasions, preventing her from requesting assistance. The CNA assigned to the resident acknowledged the issue, and the DON confirmed that the call light should be within reach.
The facility failed to honor a resident's preference for end-of-life Advance Directives. The resident had initially chosen a full code status, but a hospice form signed by the resident's daughter changed it to DNR without the resident's knowledge or consent. The resident was not informed of this change, and the facility did not have paperwork confirming the daughter as the POA.
The facility failed to notify a resident's physician of a significant skin concern. The resident had an excessive buildup on the scalp and beard, which was not documented or treated. Staff responsible for skin audits did not report the issue, and the Director of Nursing confirmed the oversight.
A facility failed to ensure privacy for a resident by changing the resident's brief next to an uncovered window. The resident, who has Huntington's disease and moderately impaired cognitive skills, expressed a desire for curtains. The CNA confirmed the window had been without a covering for some time, and the Administrator acknowledged the privacy issue.
The facility failed to complete a Comprehensive Admission MDS assessment within fourteen days for a resident. The assessment was left open and unsigned by an RN, and the MDS Nurse confirmed it was overlooked. The DON was unaware of the incomplete assessment and confirmed it should have been completed per RAI guidelines.
The facility failed to accurately complete MDS assessments for two residents with upper body contractures. One resident had a contracted left hand and fingers, while another had paralysis and contractures in the left arm and fingers. Both assessments incorrectly indicated no impairment in the range of motion of upper extremities, as admitted by the MDS RN and confirmed by the DON.
The facility failed to develop and implement comprehensive care plans for five residents, leading to unmet care needs. Observations revealed poor oral hygiene, improper medication administration, neglected nail care, and lack of prescribed devices. Interviews with the DON and MDS nurses confirmed these deficiencies.
A facility failed to follow professional standards for administering medications through a PEG tube for a resident with severe cognitive impairment. An LPN crushed and administered multiple medications together without using flushes and gravity, contrary to the physician's order. The facility lacked a current policy on PEG tube medication administration, leading to the LPN misreading the order.
The facility failed to provide appropriate oral care, nail care, and shaving for four residents, leading to issues such as crusty lips, long fingernails, and unshaved facial hair. Staff and the DON confirmed these deficiencies, acknowledging the need for consistent care as per facility policies.
A resident with chronic systolic heart failure, type 2 diabetes, vitamin D deficiency, and paroxysmal atrial fibrillation was found with an untreated skin concern involving a thick layer of white buildup and flaking on the scalp and beard. Staff interviews and record reviews revealed that the issue was not documented or reported, and no treatment orders were in place.
A resident with a contracture did not have a prescribed hand roll applied during waking hours on two observed occasions. The LPN and DON confirmed the aides were responsible for applying the hand roll, and the nurses were to ensure it was in place. The facility's policy on splint and brace application was not followed.
The facility failed to maintain a medication error rate below five percent, resulting in a 21.88% error rate. An LPN administered multiple medications through a PEG tube without following the physician's order to give each medication individually with a flush between each. The DON confirmed the error, and the LPN admitted to misreading the order. The resident involved had severe cognitive impairment and multiple medical diagnoses.
The facility failed to ensure proper medication storage by leaving keys for the medication cart, medication room, and controlled medication locked box unattended on the medication cart in the resident hallway. The LPN responsible acknowledged the risk, and the DON confirmed the lapse. The facility lacked a policy for medication storage.
A nurse in an LTC facility dropped a glove on the floor, picked it up, and continued with medication administration without changing the glove or washing her hands again. The DON confirmed that proper infection control techniques were not followed, increasing the likelihood of infection spread. The resident involved had multiple diagnoses, including diabetes and COPD.
The facility failed to provide the Notice of Medicare Non-Coverage to two residents discharged from Medicare Part A services with service times remaining. The Administrator acknowledged the requirement but admitted it was not being done due to staff turnover and oversight. This deficiency was identified during a review of facility records and staff interviews.
Resident's Bedtime Choice Not Honored by CNA
Penalty
Summary
A deficiency occurred when a certified nursing assistant (CNA) failed to honor a resident's expressed preference regarding her bedtime. The CNA took the resident from the dining room to her room after supper, changed her into a gown, and made her go to bed, despite the resident repeatedly stating she was not ready and wished to stay up longer to visit with friends. The CNA told the resident she was being put to bed because the CNA had other work to do. This incident was witnessed by the resident's roommate, who reported it to a registered nurse (RN). The RN confirmed the resident's account, found her sitting on the side of the bed, and offered to help her get up, but the resident declined at that time. The resident involved had a history of Parkinson's Disease and Depression and was assessed as having moderate cognitive deficits, with documented preferences indicating it was very important for her to choose her own bedtime. The facility's policy states that residents' rights, including the right to make choices about their daily lives, must be respected. The administrator, RN, and the resident herself all confirmed that her choice should have been honored, and the CNA involved had not returned to work since the incident.
Inaccessible Call Light for Resident
Penalty
Summary
The facility failed to ensure a resident's call light was within reach, as required by their policy. During an observation on 3/18/2024, Resident #4 was found lying in bed with the call light hanging down from the left side of the bed on the floor, making it inaccessible. On the following day, Resident #4 was observed sitting in a wheelchair and calling for help because she could not access her call light, which was hanging from the left bed rail positioned against the wall. The resident confirmed that she would use the call light to request help if it were accessible. Certified Nurse Aide (CNA) #1, who was assigned to Resident #4, acknowledged that the call light was unreachable and should not have been. The CNA explained that she had brought the resident to her room but was called away to attend to another task. The Director of Nursing (DON) confirmed that the call light should be accessible to the resident when she is in her room. Resident #4's medical history includes Cerebral Infarct, Type 2 Diabetes Mellitus, Epilepsy, and Paranoid Schizophrenia.
Failure to Honor Resident's Advance Directives
Penalty
Summary
The facility failed to honor a resident's preference for end-of-life Advance Directives. Resident #57 had initially signed an Advance Directive indicating a desire for life-sustaining treatment and a full code status. However, a hospice form signed by the resident's daughter changed the code status to Do-Not-Resuscitate (DNR) without the resident's knowledge or consent. The resident was not informed of this change, and it was not discussed with him when he was admitted to hospice services. The facility's Admission Liaison Nurse confirmed that there was no paperwork confirming the daughter as the Power of Attorney (POA) and acknowledged that the resident's end-of-life choice should have been according to his wishes. The Administrator also confirmed that the change in code status was not communicated through the proper channels. An interview with Resident #57 revealed that he was unaware of the change in his code status and expressed a clear desire for CPR if he stopped breathing. The resident's cognitive status, as indicated by a Brief Interview for Mental Status (BIMS) score of 11, showed moderate cognitive impairment. The facility's failure to honor the resident's advance directive and properly communicate the change in code status constitutes a deficiency in respecting the resident's rights and preferences for end-of-life care.
Failure to Notify Physician of Resident's Skin Concern
Penalty
Summary
The facility failed to notify a resident's physician of a skin concern for one of the sampled residents. Resident #216 was observed with an excessive thick layer of white buildup with patchy areas of flaking on the entire scalp, extending to the ear lobes and facial beard. The resident reported itching and revealed that the facility was not performing any treatment for the areas. Licensed Practical Nurse (LPN) #1 confirmed the skin concern but was unaware of any treatment or physician notification. The resident's physician orders did not include any treatment for the skin issue, and departmental notes did not document the concern. Registered Nurse (RN) #1 and LPN #2, who were responsible for skin audits, did not report any skin issues for Resident #216. The Director of Nursing (DON) confirmed that the skin concern should have been identified during weekly skin audits and that the physician should have been notified for treatment. The resident was admitted with medical diagnoses including Chronic Systolic Heart Failure and Type 2 Diabetes Mellitus.
Privacy Violation During Resident Care
Penalty
Summary
The facility failed to ensure privacy for a resident as evidenced by a staff member changing a resident's brief next to a window with no curtain or blind. An observation revealed that Resident #35's room had a window without any covering, exposing the resident to the outside view of a driveway with a trash dumpster and several parked cars. The resident expressed a desire for curtains on her window and was unsure why they were missing. A Certified Nurse Aide (CNA) confirmed that the window had been without a curtain or blind for an unspecified period and that they performed peri-care and brief changes while the resident was standing up due to her condition. Further observation showed the CNA changing the resident's brief and administering peri-care in front of the uncovered window. The Administrator confirmed the lack of window covering and acknowledged it as a privacy and dignity issue. Resident #35's medical records indicated she had Huntington's disease, slurred speech, and an anxiety disorder, with a moderately impaired cognitive status. The facility's policy on resident rights emphasized the importance of personal privacy, which was not upheld in this instance.
Failure to Complete Comprehensive Admission MDS Assessment
Penalty
Summary
The facility failed to complete a Comprehensive Admission Minimum Data Set (MDS) assessment within fourteen days for one of the sampled residents. Resident #216 was admitted on 2/21/2024, but the Admission MDS assessment with an Assessment Reference Date (ARD) of 2/28/2024 was not completed. The assessment was left open and unsigned by a Registered Nurse (RN). During an interview, the MDS Nurse confirmed that the assessment was overlooked and should have been completed within the required timeframe. The Director of Nursing (DON) was unaware of the incomplete assessment and confirmed that MDS assessments should be completed and submitted according to the Resident Assessment Instrument (RAI) guidelines.
Inaccurate MDS Assessments for Residents with Upper Body Contractures
Penalty
Summary
The facility failed to accurately complete Minimum Data Set (MDS) assessments for two residents with upper body contractures. Resident #34 was observed with a contracted left hand and fingers, and a gauze dressing in her palm due to a wound. Despite this, her MDS assessment indicated no impairment in the range of motion of upper extremities. The MDS Registered Nurse (RN) admitted to the error, stating she did not realize that contractures of the hand/fingers would be considered an upper extremity range of motion limitation. The Director of Nursing (DON) confirmed the inaccuracy in the MDS assessment for Resident #34. Similarly, Resident #46 was observed with paralysis and contractures in the left arm and fingers. However, his MDS assessment also indicated no impairment in the range of motion of upper extremities. The same MDS RN acknowledged the mistake, revealing that she did not reference the Resident Assessment Instrument (RAI) when completing the assessment. Both residents had physician orders for hand rolls to prevent further contractures, which were not accurately reflected in their MDS assessments.
Failure to Develop and Implement Comprehensive Care Plans
Penalty
Summary
The facility failed to develop and implement comprehensive care plans for five residents, leading to unmet care needs. Resident #1, who required total assistance with ADLs due to severe cognitive impairment and spastic quadriplegia, was observed with poor oral hygiene, indicating that the care plan for oral care was not followed. Similarly, Resident #13, who required frequent oral care due to excessive secretion buildup, was found with dried secretions on his lips, and the care plan for PEG tube medication administration was not adhered to, as medications were not given individually as prescribed. Resident #26, who needed weekly nail care, was observed with excessively long nails, showing that the care plan for nail care was not followed. Resident #46, who had a contracture in the left hand, was observed without the prescribed hand roll device, indicating non-compliance with the care plan. Lastly, Resident #216, who was admitted with multiple medical diagnoses, did not have any care plans developed since admission, leaving the staff without guidance on how to care for the resident. Interviews with the Director of Nursing (DON) and Minimum Data Set (MDS) nurses confirmed that the care plans were not followed or developed as required. The DON acknowledged the deficiencies and the importance of care plans in guiding staff to meet the residents' needs. The lack of adherence to care plans and the absence of care plans for Resident #216 highlight significant gaps in the facility's care planning and implementation processes.
Failure to Follow Professional Standards for PEG Tube Medication Administration
Penalty
Summary
The facility failed to follow professional standards of practice for administering medications through a PEG tube for one resident. During an observation, an LPN crushed and administered multiple medications together without using flushes and gravity, contrary to the physician's order. The LPN was hesitant and questioned the technique but proceeded based on incorrect instructions. The Director of Nursing confirmed that the resident did not have a physician order to crush and administer the medications together and that the medications should be given individually with flushes between each to ensure compatibility and comfort. The resident involved had severe cognitive impairment and multiple medical diagnoses, including convulsions, gastrostomy status, dysphagia, and hypertension. The facility did not have a current policy on administering medications through a PEG tube, and the LPN misread the order, which specified that medications could be crushed and given together only if taken by mouth. The failure to follow the correct procedure was confirmed through staff interviews, record reviews, and facility policy reviews.
Deficiency in Resident Care
Penalty
Summary
The facility failed to ensure dependent residents received appropriate oral care, nail care, and shaving for four residents. Resident #1 was observed with a white, crusty substance on her lips, which was confirmed by her Resident Representative and staff members. Despite the facility's policy requiring frequent oral care, the resident's lips were not adequately cleaned, leading to dry, cracked skin and secretions. The Director of Nursing acknowledged the deficiency and the need for consistent oral care to prevent further issues. Resident #13 was also found with a large amount of thick, white dried substance on his lips during multiple observations. Staff interviews revealed that the resident's scopolamine patch, which helps reduce oral secretions, often came off without being reported, exacerbating the issue. The DON confirmed that the resident's oral care was not being performed as required, leading to the buildup of secretions on his lips. Resident #26 had long fingernails measuring three-eighths of an inch, which she stated had not been trimmed despite her desire for nail care. The DON confirmed that aides were responsible for trimming nails during bathing or as needed, and acknowledged the risk of skin injury due to the long nails. Resident #216 was observed with long facial hair, which he was unable to shave due to weakness in his arm. The DON confirmed that aides were responsible for shaving residents during bath days and upon request, but this had not been done for Resident #216.
Failure to Identify and Treat Resident's Skin Concern
Penalty
Summary
The facility failed to identify and treat a resident with a significant skin concern. Resident #216 was observed with an excessive thick layer of white buildup and patchy areas of flaking on the entire scalp, extending to the ear lobes and beard. The resident reported itching and stated that no treatment was being performed. Licensed Practical Nurse (LPN) #1 confirmed the skin concern but was unaware of any treatment orders. A review of the resident's physician orders and departmental notes revealed no treatment orders for the skin issue, and the skin concern was not documented in the resident's records. Registered Nurse (RN) #1 stated that the physician should have been contacted when the issue was first observed, but no staff had reported the skin issue to her. The Skin Inspection Reports also indicated that the resident had no identified skin concerns, which contradicted the observed condition. Further interviews revealed that LPN #2, responsible for completing the last two weeks of skin audits, did not find any skin concerns during her audits, admitting that she might have overlooked the issue. The Director of Nursing (DON) confirmed that the skin concern should have been identified during the weekly skin audits and that the physician should have been notified for treatment. The resident was admitted with medical diagnoses including chronic systolic heart failure, type 2 diabetes mellitus, vitamin D deficiency, and paroxysmal atrial fibrillation, but these conditions were not linked to the observed skin issue in the report.
Failure to Apply Hand Roll for Resident with Contracture
Penalty
Summary
The facility failed to apply a hand roll to a resident with a contracture as prescribed by the physician. The resident, who had a medical history including hemiplegia following cerebral infarction, type 2 diabetes mellitus, seizures, and depression, was observed on two separate occasions without the hand roll in place. The hand roll was ordered to be applied during waking hours to prevent further contractures. However, observations on 03/18/2024 and 03/19/2024 revealed that the resident did not have the hand roll applied, despite the order being documented in the Treatment Administration Record (TAR) and signed off on those dates. Interviews with the LPN and the Director of Nursing (DON) confirmed that the aides were responsible for applying the hand roll, and the nurses were responsible for ensuring it was in place. The LPN acknowledged that the hand roll was not applied, and the DON confirmed that not applying the hand roll could result in worsening contractures. The facility's policy on splint and brace application was reviewed, which emphasized the importance of using splints to prevent and/or correct contractures, but the policy was not followed in this case.
Medication Error Rate Exceeds Acceptable Threshold
Penalty
Summary
The facility failed to ensure the medication error rate was less than five percent, resulting in a medication error rate of 21.88%. During an observation, an LPN administered multiple medications through a PEG tube to a resident without following the physician's order to give each medication individually with a flush between each. The LPN crushed Vitamin C, Metoprolol Tartrate, Vitamin D3, Zestril, Hydrochlorothiazide, and Aspirin together and mixed them with liquid Keppra before administering them through the PEG tube. The LPN expressed hesitation about this method but proceeded based on incorrect instructions she received at the facility. Upon verification, it was found that there was no physician order to administer these medications together through the PEG tube. The Director of Nursing confirmed that the resident did not have a physician order to crush and administer the PEG medications together and that the medications should have been given individually to ensure compatibility. The LPN later admitted to misreading the order, which specified that medications could be crushed and given together if taken by mouth but must be given individually by PEG tube. The resident involved had severe cognitive impairment and multiple medical diagnoses, including convulsions, gastrostomy status, dysphagia, and hypertension. The facility also lacked a current policy on administering medications through the PEG tube, contributing to the medication error.
Unattended Medication Cart Keys
Penalty
Summary
The facility failed to ensure proper medication storage as evidenced by leaving keys for the medication cart, medication room, and controlled medication locked box unattended on the medication cart in the resident hallway. During an observation, an unattended medication cart was found with a set of keys on top of it. The LPN responsible for the cart was in a resident's room and not visible from the cart for approximately four minutes. Upon returning, the LPN acknowledged that leaving the keys unattended was unacceptable and posed a risk. The Director of Nursing confirmed that this lapse could have allowed unauthorized access to medications. Additionally, the facility did not have a policy for medication storage.
Infection Control Breach During Medication Administration
Penalty
Summary
The facility failed to decrease the likelihood of the spread of infection as evidenced by a nurse dropping a glove on the floor in a resident's room, retrieving it off the floor, putting it on, and continuing with medication pass and insulin administration. During an observation of medication pass, an LPN prepared a resident's medications, which included oral medications, a topical ointment, and a subcutaneous insulin injection. The LPN washed her hands and attempted to put on gloves, but one glove fell to the floor. She picked up the glove, placed it on her hand, and continued with the medication administration without changing the glove or washing her hands again. The LPN later acknowledged that she should have washed her hands and used new gloves to prevent the spread of infection, especially since one of the medications was an injection. An interview with the DON confirmed that proper infection control techniques were not used and that the facility failed to prevent the likelihood of the spread of infection. The facility's policy on infection prevention and control, dated 5/15/23, mandates that hand hygiene be performed according to established procedures and that PPE be used according to policy. The resident involved had multiple diagnoses, including Type 2 diabetes mellitus, Chronic Obstructive Pulmonary Disease, Epilepsy, Hypertension, and Schizophrenia, which could make them more vulnerable to infections.
Failure to Provide Notice of Medicare Non-Coverage
Penalty
Summary
The facility failed to provide the Notice of Medicare Non-Coverage to two residents who were discharged from Medicare Part A services with service times remaining. The Administrator acknowledged the requirement for the Notice of Medicare Non-Coverage to be provided to the resident or the resident representative but admitted that it was not being done due to staff turnover and oversight. This deficiency was identified during a review of facility records and staff interviews. Resident #3 was admitted with a diagnosis of a displaced fracture of the base of the neck of the right femur and had a Medicare Part A skilled services episode start date of 10/3/23, with the last covered day being 11/15/23. Similarly, Resident #7 was admitted with diagnoses including unspecified combined systolic and diastolic congestive heart failure and acute kidney failure, with a Medicare Part A skilled services episode start date of 8/23/23, and the last covered day being 10/21/23. In both cases, the facility initiated the discharge from Medicare Part A services before benefit days were exhausted, and the Notice of Medicare Non-Coverage form was not provided to the residents.
Latest citations in Mississippi
A resident with hemiplegia, hemiparesis, and cognitive impairment had a care plan directing staff to apply and remove a right ankle splint at specific times each day and to provide passive stretching to prevent decline in ROM. Observation found the splint not in use and lying on a chair, and the resident was unsure when it was last applied. A PTA reported the resident had developed foot drop and that the splint could no longer be applied without additional therapy, attributing this to the splint not being used daily as ordered. The DON confirmed that staff failed to follow the established care plan for splint application and ROM management.
A resident with hemiplegia and hemiparesis after a cerebral infarction, and severe cognitive impairment (BIMS 5), had physician and therapy orders for right-hand and right-ankle splinting with passive ROM to manage contractures and maintain ROM. Surveyors observed a foot splint lying unused and the resident’s right hand contracted into a fist without a hand roll. The resident could not recall when the foot splint was last applied and reported never having a hand roll. An LPN was unaware of the need for the splint and confirmed no hand roll was in use. Records showed the hand splint order was discontinued at the responsible party’s request due to pain, but OT was not notified and no alternative such as a hand roll was initiated. PT had documented improved ankle ROM and recommended a PODUS boot, while a PTA later reported the resident had developed foot drop related to the ankle splint not being applied as ordered. The DON confirmed that daily ankle splint orders existed and that the hand splint was discontinued without alternative interventions to prevent contracture.
The facility failed to protect resident narcotic medications from misappropriation when an LPN handed over a medication cart’s narcotic keys to an RN without performing required narcotic counts before and after the transfer, and the cart was later found unlocked in the nurses’ station. During the subsequent shift change count, staff discovered multiple missing doses of oxycodone-acetaminophen and hydrocodone-acetaminophen prescribed PRN for pain to four residents with conditions including dementia, COPD, dysphagia, and diabetic neuropathy. Review of individual controlled drug logs showed corrected balances to account for the missing tablets, confirming that controlled substances were unaccounted for during the period of unsecured cart access and improper key control.
Two ambulatory residents with dementia, severe cognitive deficits, and known wandering behavior, each wearing a wander guard bracelet, were able to exit through a unit door when a visitor held it open, despite the door alarm sounding and prior observations that they frequently walked together and approached doors. An LPN responded to the alarm and, along with other staff, initiated a search when the residents could not be found on the unit; staff ultimately located the residents across a four-lane highway and returned them to the building without injury. The incident occurred despite facility policies requiring use of a security system for residents unable to protect themselves from harm by wandering, and staff and leadership acknowledged that the residents had a history of walking the halls together and going to doors, and that increased monitoring and restricting visitor access to door codes could have prevented the elopement.
A cognitively impaired resident with dementia, agitation, and a history of wandering was previously assessed by the IDT as not being at risk for elopement and did not have elopement precautions in place. On one occasion, a visitor exited through the front door without realizing the resident followed outside, and staff later discovered the resident alone on the front porch after being missing for several minutes. An LPN and CNA participated in locating and returning the resident, and the incident revealed that supervision and elopement risk assessment were insufficient for this resident.
A resident with Type 2 DM and moderately impaired cognition had two unstageable heel DTIs documented on the MDS and physician orders for treatment to both heels, but the comprehensive care plan did not include any problem, goals, or interventions related to these pressure injuries. LPNs responsible for MDS and care plan completion acknowledged the omission and stated that although they periodically audit by comparing orders to the care plan, this situation was missed. The DON reported she expected the wound care nurse to update the care plan with new wound treatment orders, while an RN stated she could update interventions but had not been trained to create a new focused care plan and was unaware it was her responsibility to add the DTI treatment orders to the care plan.
A controlled substance prescribed for a cognitively intact resident with a left femur fracture was delivered and signed for by an LPN but was not entered on the narcotic accountability record or narcotic box package count and was later found to be missing. One LPN reported receiving the blister pack of thirty Hydrocodone/Acetaminophen 10-325 mg tablets from another LPN, placing it on the nurses’ station, and leaving the area, while both LPNs stated they were in the medication room as the medication remained unattended. The DON and Administrator confirmed that staff failed to secure the controlled medication as required by facility policy and that the missing tablets could not be located.
Surveyors found that staff failed to properly secure and store medications for two residents. For one resident, an LPN received a delivery of Hydrocodone-Acetaminophen, passed it to another LPN, and the controlled medication was left unattended at the nurses’ station instead of being immediately locked and entered into the narcotic count, after which it could not be located. For another resident, two bottles of Lorazepam oral concentrate, documented on the narcotic record and labeled to be protected from light and refrigerated, were observed stored in a locked medication cart rather than in the designated medication refrigerator, even though staff acknowledged knowing the manufacturer’s refrigeration requirement.
A resident with hemiplegia and hemiparesis following cerebral infarction was transferred by facility van to a psychiatric hospital for evaluation and was later determined by the facility to be discharged due to aggressive behavior and threats, with staff stating they could not meet the resident’s needs. The Administrator and Social Services Director communicated with the psychiatric facility and the resident’s family about finding alternative placement and informed the family the resident would not be allowed to return, but no formal involuntary discharge notice or written appeal rights were provided, and no physician discharge order was documented, contrary to facility policies requiring a completed transfer form and written notice of transfer/discharge with appeal information.
The facility did not adequately investigate, address, or resolve repeated grievances about food quality and temperature raised through Resident Council meetings. Over several months, residents reported that weekend meals were bad, food was consistently cold, beverages lacked sufficient ice, and breakfast items were hard or unpalatable. While limited steps such as using temperature-holding containers, sending trays out faster, and in-servicing dietary staff were noted, there was no documented monitoring, follow-up, or evaluation of effectiveness. Cognitively intact residents continued to report cold, poor-tasting food, and staff, including the Dietary Manager and Social Services, acknowledged awareness of the complaints without evidence of thorough follow-up or resolution.
Failure to Implement Care Plan for Ankle Splint and ROM Management
Penalty
Summary
The facility failed to implement a comprehensive, person-centered care plan for contracture management and splinting to prevent decline in range of motion for one resident. The facility’s policy on prevention of decline in range of motion required that, based on the comprehensive assessment, the facility provide interventions, exercises, and/or therapy to maintain or improve ROM. The resident’s care plan, initiated on 8/1/25, identified an ADL self-care performance deficit related to stroke, hemiplegia, and immobility, placing the resident at risk for functional decline. The care plan interventions directed staff to apply a splint to the right ankle after breakfast, provide passive stretch to the right ankle after applying the splint, remove the splint at lunchtime, reapply the splint after supper with passive stretch, and remove the splint at bedtime. On observation, the resident’s ankle splint was not in use and was found lying in a chair in the resident’s room, and the resident was unsure when the splint was last applied. The PTA reported that the resident had developed foot drop and that the ankle splint could no longer be placed without additional therapy, confirming this was related to the splint not being applied daily as ordered. The DON stated that the care plan was used to inform staff how to care for the resident and verified that staff failed to follow the care plan when they did not apply the ankle splint. Record review showed the resident was admitted with hemiplegia and hemiparesis following a cerebral infarction affecting the right dominant side, and an MDS assessment indicated a BIMS score of 5, reflecting cognitive impairment at the time of the deficiency.
Failure to Implement ROM and Splinting Orders Resulting in Contractures and Foot Drop
Penalty
Summary
The facility failed to provide ordered range of motion (ROM) and splinting interventions to prevent decline in ROM for a resident with hemiplegia and hemiparesis following a cerebral infarction affecting the right dominant side. The resident was admitted with these diagnoses and had physician orders and therapy recommendations for contracture management and splinting. An OT evaluation documented decreased ROM in the right upper extremity and recommended a resting hand splint and a restorative splint and brace program, with a subsequent OT evaluation recommending continuation of the contracture management and splinting program. A physician order directed staff to apply a right-hand splint after breakfast, provide passive stretch to the right elbow, wrist, and hand once daily, and remove the splint before dinner. Another physician order required application of a right ankle splint after breakfast and after supper with passive stretching following application. The facility’s own policy stated that residents without limited ROM should not experience a reduction in ROM unless clinically unavoidable. During observation, surveyors noted a foot splint lying unused in the resident’s chair and the resident’s right hand contracted into a fist without a hand roll in place. The resident reported not knowing when the foot splint was last applied and stated she had never had a hand roll. An LPN stated she did not know why the splint was in the room, believed the resident was not required to wear it, and confirmed the resident did not have a hand roll. Record review showed the right-hand splint order was discontinued at the responsible party’s request due to pain, but the OT reported she had not been notified of this discontinuation and stated a hand roll should have been initiated when the splint was stopped; she further stated the resident’s hand was now contracted into a fist. A PT discharge summary documented improved right ankle ROM with therapy and recommended a PODUS boot daily for up to five hours, while a PTA later reported the resident had developed foot drop and that the ankle splint could no longer be applied without additional therapy, confirming this was related to the splint not being applied daily as ordered. The DON verified that there were physician orders for daily ankle splinting and acknowledged that the right-hand splint was discontinued without alternative interventions to prevent contracture. The resident’s MDS showed a BIMS score of 5, indicating severe cognitive impairment.
Failure to Secure Narcotic Medications and Maintain Key Control
Penalty
Summary
The deficiency involves the facility’s failure to protect resident medications from misappropriation on one of four medication carts, resulting in missing controlled substances for four residents. The facility’s abuse, neglect, and exploitation policy defines misappropriation of resident property as the deliberate misplacement, exploitation, or wrongful use of a resident’s belongings or money without the resident’s consent. On a specific date, during the 7:00 PM shift change narcotic count, staff identified that multiple doses of Percocet and Norco (hydrocodone-acetaminophen) were missing from the narcotic box on a single medication cart. Prior to this discovery, the assigned LPN had confirmed that the narcotic count was correct earlier in the day. The events leading to the deficiency included the LPN giving her medication cart narcotic keys to an RN while she left the area to perform a urine specimen collection. The LPN did not complete a narcotic count before or after transferring the keys, which was not in accordance with facility expectations for key control and chain of custody. When the LPN returned, she observed the medication cart in the nurses’ station and unlocked. The RN later confirmed that she had moved the cart into the nurses’ station but denied administering any medications during the time she had possession of the keys. During the subsequent 7:00 PM narcotic count, discrepancies were identified, and a search of the cart and nurses’ station did not locate the missing medications. Record review showed that four residents’ controlled medication logs required corrections to reflect missing tablets. One resident with dementia had an order for oxycodone-acetaminophen 5-325 mg every 12 hours as needed for pain; the narcotic log initially showed a remaining balance of 20 tablets after a documented administration, but was later corrected to 16 tablets to account for four missing tablets. A second resident with COPD had an order for oxycodone-acetaminophen 10-325 mg every eight hours as needed; the log was corrected from a remaining balance of five tablets to four, indicating one missing tablet. A third resident with dysphagia had an order for hydrocodone-acetaminophen 5-325 mg every 24 hours as needed; the log showed two tablets on hand after the resident returned from pass with no administrations documented, and was later corrected to zero, indicating two missing tablets. A fourth resident with type 2 diabetes mellitus with diabetic neuropathy had an order for hydrocodone-acetaminophen 7.5-325 mg every six hours as needed; the log was corrected from a remaining balance of eight tablets to seven, indicating one missing tablet. These discrepancies, combined with the unsecured cart and improper key transfer without counts, led to the determination that resident medications were not protected from misappropriation.
Failure to Prevent Elopement of Two Cognitively Impaired Wanderers
Penalty
Summary
The deficiency involves the facility’s failure to provide adequate supervision and prevent elopement for two residents with known wandering and elopement risk. Both residents were ambulatory, frequently walked throughout the facility together, and were known to staff as wanderers. Each resident had a diagnosis of dementia with severe cognitive deficits documented on their MDS assessments, and both had Wander/elopement alarms (wander guard bracelets) in place and used daily. The facility’s elopement/wandering policy stated that residents who are incapable of adequately protecting themselves and unable to determine when they are at risk for harm by wandering out of the facility should be placed on the resident security system to ensure safety. On the day of the incident, video surveillance later reviewed by the Administrator showed that a visitor entered an exit door on the B Unit at approximately 6:20 PM. The two residents at risk for elopement approached the door, and the visitor held the door open, allowing them to walk out of the building. The residents were wearing wander guard bracelets, and when they exited, the door alarm sounded. A nurse responded immediately to the alarm, exited the facility, and went down the walkway but did not see the residents. Staff were then alerted that the residents were missing, and a facility-wide search was initiated. Staff interviews and the facility’s documentation confirmed that the residents had previously been observed walking together throughout the facility and approaching doors, including the exit door involved in the incident. The Administrator reported that review of the video showed the two residents had approached the same door together two or three times prior to the elopement event. Despite their known patterns of wandering, severe cognitive impairment, and prior door-approach behavior, the residents were able to exit the facility unnoticed and unsupervised when the visitor held the door open. Staff ultimately located the residents across a four-lane high-capacity highway approximately 528 feet from the exit door and returned them to the facility, where body audits and assessments documented no injuries and intermittent confusion. The State Agency determined that the facility’s failure to provide adequate supervision to prevent the elopement of these residents, who had exhibited exit-seeking behaviors, placed them and other residents at risk for wandering and elopement in a situation likely to cause serious injury, harm, impairment, or death and cited the facility at F689 with Immediate Jeopardy and Substandard Quality of Care. The residents’ medical records and elopement reports documented that both were confused, had impaired memory, and were identified as wanderers. One resident had a BIMS score of 3 and the other a BIMS score of 0, both indicating severe cognitive deficits. Progress notes and elopement reports recorded that staff were notified when the residents were not on the unit and could not be located, that all staff were engaged in searching, and that the residents were ultimately found outside and assisted back into the building. Interviews with CNAs and an LPN described hearing a Code W called, running outside, and seeing the residents across the street after they had crossed the four-lane highway. The DON acknowledged that the residents were always walking in the facility, often together, and that they had wandered to doors and looked out, and agreed that increased monitoring and not allowing visitors to have door codes could have prevented the residents from leaving the building.
Removal Plan
- Conducted a facility search.
- Notified police of missing residents.
- Director of Nursing interviewed staff and residents.
- Notified the Medical Director and residents’ families.
- Administrator and Director of Nursing checked the wander guard system and facility doors to ensure proper functioning.
- Returned Resident #1 and Resident #2 to the facility.
- Completed an incident report.
- Completed an emergency Quality Assurance meeting.
- Initiated in-service training for all staff on the elopement policy, including a quiz to validate comprehension, and required staff (including contract staff) to complete the in-service before working their next scheduled shift, with Administrator monitoring compliance.
- Responded immediately to the door alarm by sending staff outside to locate residents and notifying additional staff to assist with the search.
- Reviewed video surveillance and confirmed a visitor held the door open allowing residents to exit.
- Held an emergency Quality Assurance meeting with the Medical Director, Director of Nursing, Administrator, Regional Director, involved staff, and Infection Preventionist.
- Changed the main entry door code.
- Verified entrance door signage was in place instructing not to allow residents to exit unaccompanied.
- Identified residents at risk for elopement and ensured elopement bracelets/transmitters were functional and doors were locking appropriately.
- Reviewed care plans for residents at risk for elopement.
- Completed body audits on Resident #1 and Resident #2.
- Conducted audits verifying resident location, elopement risk, and wander guard bracelet function.
- Medical Records updated care profiles of residents at risk for wandering.
- Assistant Administrator began audits of all doors for function and security.
- Provided in-services on elopement policy and procedure, Resident Rights, and incident and accident reporting.
- Conducted elopement drills on each shift.
- Implemented monitoring systems to sustain compliance.
- Director of Nursing to monitor wander guard system checks three times weekly for four weeks or until substantial compliance is attained.
- Director of Nursing to monitor resident behavior for elopement attempts via incident reports, observations, and communications weekly for four weeks or until substantial compliance is attained.
- Quality Assurance Committee to meet for four weeks to review compliance with the plan of action, then continue routine Quality Assurance monitoring if no further concerns are noted.
- Administrator to hold follow-up Quality Assurance meetings monthly for two months then quarterly thereafter to ensure sustained compliance.
- Updated entry screening kiosk to include an additional reminder and attestation to ensure resident safety, requiring visitors to agree that no resident comes in or out with them and triggering a staff alert if the visitor refuses.
- Administration spoke directly with the visitor to confirm visitor policies and procedures.
Elopement of Cognitively Impaired Resident Due to Inadequate Supervision
Penalty
Summary
The facility failed to provide adequate supervision to prevent a cognitively impaired resident with a history of wandering from exiting the building unattended. The resident had diagnoses including dementia with agitation and a BIMS score of three, indicating severe cognitive impairment. The resident had been readmitted from a geriatric psychiatric hospitalization and was known by the DON to have a history of wandering. Despite this, the interdisciplinary team had previously determined that the resident was not at risk for elopement, and no elopement interventions such as a wander guard were in place at the time of the incident. On the day of the event, a visitor observed the resident standing near the front door and exited the facility without realizing the resident followed him outside. Staff later became aware that the resident was missing, and an LPN assisted in locating the resident. A CNA ultimately found the resident outside on the front porch and returned the resident to the facility, with the investigation determining the resident had been outside unattended for approximately five minutes. Staff interviews confirmed that the resident ambulated in the halls and had not previously attempted to exit the building, and that the resident was only reassessed and provided with a wander guard after the incident.
Failure to Care Plan for Pressure Injuries and Treatment Orders
Penalty
Summary
The facility failed to develop a comprehensive person-centered care plan for a resident with pressure injuries. The facility’s undated Care Plan Policy and Procedure stated that each resident’s care plan would remain current and inform staff of needs, strengths, goals, and approaches, and that a comprehensive person-centered care plan would be completed as needed. Record review showed that the resident was admitted with Type 2 Diabetes Mellitus with ketoacidosis without coma and, per the Discharge MDS with an ARD of 1/19/26, had a BIMS score of 12 indicating moderately impaired cognition. Section M of the MDS documented two unstageable pressure injuries presenting as deep tissue injuries (DTIs). Physician orders dated 12/10/25 directed treatment to right and left DTI pressure ulcers. Despite these documented DTIs and treatment orders, review of the resident’s comprehensive care plan revealed no care plan addressing the DTIs on the left and right heels, which was inconsistent with the physician orders. During interviews, two LPNs responsible for MDS and care plan completion confirmed that the care plan did not include the DTIs and stated that care plans are developed based on the MDS and physician orders, and that audits comparing orders to care plans are done periodically but this had been missed. The DON stated her expectation that the wound care nurse update the care plan with new wound care treatment orders. An RN reported she could update care plan interventions but had not been trained to develop a new focused care plan and had not added the physician’s DTI treatment orders to the care plan, and she was not aware it was her responsibility to do so.
Unsecured Controlled Medication Left Unattended and Lost
Penalty
Summary
The facility failed to prevent misappropriation of resident property when a controlled substance prescribed for a resident was left unattended and subsequently went missing. Facility policies on abuse and neglect defined misappropriation of resident property to include missing prescription medications or diversion of resident medications, including controlled substances, and the Medication-Controlled Substances policy required that only authorized licensed nursing and pharmacy personnel have access to controlled medications, that all controlled substances be stored in a locked cabinet or compartment, and that accurate accountability of all controlled drugs be maintained. Despite these policies, a pharmacy courier delivered thirty Hydrocodone/Acetaminophen 10-325 mg tablets for a resident with a left femur fracture, and the medication was signed for by an LPN but was not signed onto the narcotic accountability record, was not documented on the narcotic box package count, and could not be located. The resident, who was cognitively intact with a BIMS score of 15 and had a physician’s order for Hydrocodone/Acetaminophen, was later informed that the tablets delivered had been lost. Interviews revealed that one LPN received the blister pack of thirty Hydrocodone/Acetaminophen tablets from another LPN and placed it on the nurses’ station before leaving the area, leaving the controlled medication unattended. Both LPNs reported being in the medication room while the medication remained unattended at the nurses’ station. The DON reported being notified that the medication was missing and that an investigation confirmed the medication could not be located and had been left unattended, and the Administrator confirmed staff failed to ensure controlled medications were secured and accessible only to authorized personnel and that the facility was unable to determine the location of the missing medication.
Failure to Secure Controlled Drugs and Follow Refrigerated Storage Requirements
Penalty
Summary
The deficiency involves the facility’s failure to store and secure medications, including controlled substances, in accordance with professional standards and manufacturer instructions. For Resident #1, who was admitted with a left femur fracture and was cognitively intact with a BIMS score of 15, the physician ordered Hydrocodone-Acetaminophen 10-325 mg tablets. A facility investigation documented that a pharmacy courier delivered 30 tablets of this controlled medication, which were received and signed for by an LPN but were never documented in the narcotic count system and were later unable to be located. One LPN reported that after receiving the Hydrocodone-Acetaminophen from another LPN, she left the medication unattended at the nurses’ station while she completed other tasks instead of immediately securing it in the locked medication cart. The LPN who initially received the medication from the courier confirmed that the controlled medication had not been immediately secured in the locked cart following delivery. For Resident #3, who was admitted with heart disease and had a BIMS score of 10 indicating moderately impaired cognition, the physician ordered Lorazepam (Ativan) oral concentrate. The narcotic record showed that two containers of Lorazepam were signed into the narcotic record on the date of admission. Manufacturer prescribing information for the Lorazepam oral concentrate specified that it must be protected from light and stored refrigerated at 36–46°F. During a controlled drug count, surveyors observed that two bottles of Lorazepam oral concentrate for this resident were stored in the locked medication cart rather than in a refrigerator, despite the label instructions requiring refrigeration. One LPN confirmed the manufacturer’s storage instructions on the label but was unsure why the medication had not been refrigerated, and another LPN acknowledged awareness that the medication required refrigeration but confirmed it had been stored in the medication cart instead of the designated medication refrigerator.
Failure to Provide Required Involuntary Discharge Notice and Appeal Rights
Penalty
Summary
The deficiency involves the facility’s failure to provide required written notice of an involuntary discharge, including appeal rights, and to obtain a physician’s discharge order before refusing readmission of a resident following a hospital transfer. Facility policy titled “Transfer Form” stated that it is the policy of the facility to provide a completed and accurate transfer form to residents transferred or discharged from the facility, and the policy titled “Appealing a Transfer or Discharge Notice” stated that residents have the right to appeal transfer or discharge notices and, upon notice of transfer or discharge, will be provided with a statement of their right to appeal. Record review showed that the resident, admitted with hemiplegia and hemiparesis following cerebral infarction, left the facility by facility van to be admitted to a psychiatric hospital for evaluation. Progress notes dated several days after the transfer documented that the resident had been discharged from the facility due to aggressive behavior and that, per conversation with the psychiatric hospital, the Administrator and Social Services Director would assist in finding alternative placement and home health if needed. Documentation further indicated that, due to threats made, the facility stated it was unable to meet the resident’s needs and communicated with the resident’s family that the resident would not be allowed to return. During interview, the Administrator confirmed that neither the resident nor the family was provided a formal involuntary discharge notice or information on appeal rights and that no physician order for discharge could be located, acknowledging that the formal notice, appeal rights, and physician order should have been obtained prior to discharge.
Failure to Investigate and Resolve Ongoing Food-Related Grievances
Penalty
Summary
The facility failed to ensure that grievances voiced through the Resident Council regarding food quality and temperature were thoroughly investigated, addressed, and resolved. Resident Council minutes over multiple months documented repeated complaints that weekend food was "bad," tasted sweet, and that food was cold by the time it reached residents. Additional concerns included insufficient ice in water and tea, hard breakfast biscuits and toast, and cold grits. Although the facility’s grievance policy stated that residents and families could voice grievances without reprisal and that the facility would make prompt efforts to resolve grievances, there was no documentation that the initial complaint about weekend food quality was addressed, and subsequent complaints continued without evidence of thorough investigation or resolution. Resident Council Department Response Forms showed limited actions, such as placing food in containers to maintain temperature, conducting an in‑service for dietary staff, sending food out faster, and instructing staff to pass trays promptly, but there was no documentation of monitoring, follow‑up, or evaluation of whether these measures were effective. Residents interviewed, all cognitively intact per their MDS BIMS scores, consistently reported that the food remained cold and did not taste good, with one resident noting that staff would reheat food only if requested. The Dietary Manager acknowledged awareness of the complaints and stated he had spoken with weekend staff and made changes like replacing tray carts and providing guidance on food preparation, but confirmed there was no documentation of ongoing monitoring or additional interventions. Social Services and the Administrator both acknowledged awareness of the complaints and that additional follow‑up and resolution efforts should have occurred, yet no evidence of such follow‑up was present in the records.
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